--- title: "Grade.us Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Grade.us Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/137378/Grade-us/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Grade.us Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Grade.us ## What is Grade.us? White-label review management for marketers, agencies and SEO specialists. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+ industry-specific review sites. Reach unhappy customers to improve their brand experience. Monitor reviews across 90+ review sites so you always know what¿s being said about your company. Turn your best reviews into SEO-friendly web and social media content to earn stars on your organic SERPs. ## What is Grade.us used for? [Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Top alternative Featured Overall rating Based on 244 user reviews Reviews sentiment Positive 96% Neutral 1% Negative 2% Starting price $110 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Grade.us?[Manage this product listing](https://www.g2.com/products/grade-us/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Grade.us 4.8 (244) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $110 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (243) Ease Of Use 4.7 (5,200) Value For Money 4.6 (174) Value For Money 4.5 (3,644) Customer Service 4.8 (230) Customer Service 4.6 (3,673) ## Grade.us alternatives Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Instagram](https://www.capterra.com/p/210721/Instagram/) [4.7 (5,226)](https://www.capterra.com/p/210721/Instagram/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210721/Instagram/) [Snapchat for Business](https://www.capterra.com/p/210733/Snapchat/) [4.6 (1,141)](https://www.capterra.com/p/210733/Snapchat/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210733/Snapchat/) [Meta for Business](https://www.capterra.com/p/213257/Facebook/) [4.4 (2,374)](https://www.capterra.com/p/213257/Facebook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/213257/Facebook/) ## FAQs about Grade.us Overview ### What problems does Grade.us solve? Grade.us solves the challenge of collecting, monitoring, and acting on online reviews across multiple platforms. Automated email and SMS review requests, feedback funnels, alerts, reporting, and website review displays reduce manual follow-up and missed customer feedback. Digital agencies, local businesses, multi-location operators, and reputation managers benefit most. Answer based on 186 reviews Overview ### Which roles and teams benefit most from Grade.us? Grade.us is most used by business owners, founders, presidents, and CEOs who manage client reputation and review-generation programs. Marketing directors, digital marketers, social media managers, and coordinators use it to request reviews, track feedback, and share testimonials. Project managers and account executives support client campaigns and reporting. Answer based on 193 reviews Overview ### What company size and industries is Grade.us built for? Grade.us is built for small businesses and marketing and advertising teams, which represent 88% and 44% of reviewers. It is designed for agencies and marketers managing hundreds of client accounts or locations, with use across hospitality and retail, each representing 6% of reviewers, plus auto, healthcare, and service businesses. Answer based on 244 reviews Features and Usability ### What are the key features of Grade.us? Grade.us includes core reputation management and white-label capabilities for agencies managing client review programs. Its most-discussed features include review generation through email and SMS requests, review monitoring in a centralized dashboard, negative feedback management, review notifications, reporting, and website widgets for sharing reviews from multiple sources. Answer based on 144 reviews Pricing ### How much does it cost and what fees or limitations are included? Grade.us offers plans from $25 per user/month for Partner, with a free trial available. Professional costs 60, Agency 40, and Solo 110 per user/month; text-message campaigns add 10 monthly, while Premium White Label costs 440 annually. Reviewers often find pricing competitive, though some report price increases and agency seat-bundle requirements. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does Grade.us integrate with? Grade.us integrates with eight third-party tools and platforms: Constant Contact, Drupal, HubSpot CRM, IFTTT, Joomla, Mailchimp, Meta for Business, and WordPress. These integrations support website publishing, CRM contact management, email marketing, social media business management, and automated workflow connections. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Grade.us offer? Grade.us provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Answer based on 6 reviews Getting Started and Support ### What customer support options does Grade.us offer, and how do users rate the experience? Grade.us offers email/help desk, FAQ/forum, knowledge base, and phone support. Users often describe support as friendly, helpful, and quick to answer setup or technical questions, with some receiving detailed guidance. However, some reviewers report delayed phone callbacks, slow escalation, and inconsistent response times for unresolved issues. Answer based on 122 reviews Bugs and issues ### Does Grade.us have reliability or technical issues? Grade.us generally provides a dependable review-request platform, with many teams finding setup and daily use trouble-free. Some users report occasional SMS delivery failures, link or upload problems, regional compatibility gaps, and slower support for complex cases. Agencies and small businesses often value the team’s willingness to investigate and resolve technical issues. Answer based on 39 reviews ## Features AI summary Based on 2,212 Reputation Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Grade.us supports all three of the features reviewers consider most important: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of review activity across channels, allowing teams to respond faster and maintain a stronger online reputation. Review Request 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Review Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Reporting/Analytics 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Grade.us 20 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Survey/Poll Management: Create and administer polls and surveys - White Label: Ability that lets users rebrand the software to make it look like their own - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (181) 4.5 Based on 181 reviews ## Pricing Value for money 4.6 (174) Free Trial [View pricing plan details](https://www.capterra.com/p/137378/Grade-us/pricing/) Solo $110.00 Per User,Per Month It includes: - 200 Text Message Request Campaigns at $10/Mo - Agency/Reseller - Basic White Label - Email Review Request Campaigns - Floating Review Carousel - Integrations - Tools Review Stream & Social Sharing - Unlimited Review Sites Professional $60.00 Per User,Per Month It includes: - 200 Text Message Request Campaigns at $10/Mo - Agency/Reseller - Basic White Label - Email Review Request Campaigns - Floating Review Carousel - Integrations - Tools Review Stream & Social Sharing - Unlimited Review Sites Agency $40.00 Per User,Per Month It includes: - 200 Text Message Request Campaigns at $10/Mo - Agency/Reseller - API Access - Basic White Label - Email Review Request Campaigns - Floating Review Carousel - Integrations - Premium White Label ($440/Year) - Tools Review Stream & Social Sharing - Unlimited Review Sites Partner $25.00 Per User,Per Month It includes: - 200 Text Message Request Campaigns at $10/Mo - Agency/Reseller - API Access - Basic White Label - Email Review Request Campaigns - Floating Review Carousel - Integrations - Premium White Label($440/Year) - Single Sign-on (Sso) - Tools Review Stream & Social Sharing - Unlimited Review Sites Value for money 4.6 (174) 4.6 Based on 174 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ Drupal](https://www.capterra.com/p/119594/Drupal/)[ IFTTT](https://www.capterra.com/p/186695/IFTTT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (230) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (230) 4.8 Based on 230 reviews ## User reviews Overall rating 4.8 Based on 244 reviews Filter by rating Counts reflect reviews available in this feed. 5(206) 4(29) 3(3) 2(2) 1(4) Mentioned topic Recent reviews first, then most helpful Michael C. Used the software for: Less than 1 year ### "Best balance of features vs. cost, excels at review acquisition." 5.0 July 6, 2015 Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task — helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code. Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public. The system reliably tracks 80+ review sites — all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice. Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months. Five stars for Grade.us! Pros Easy and fast for reviewers to use — resulting in better acquisition. Mobile-friendly. Solid tracking and alert system. Cons I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time. VP VP VP Used the software for: 3-5 years ### "Best price, all the features. " 5.0 July 26, 2019 Pros Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use. Cons I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out. OW Owner Owner Used the software for: 3-5 years ### "Customer support getting worse as the years go by" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 23, 2022 My overall experience with Grade.us is that I'm sincerely disappointed that the company has gone as far downhill as they have. When \[SENSITIVE CONTENT\], operated the place, I was at least able to speak to a human on the phone about my issues. And they were usually resolved within 24 hours. I have requested that the support team escalate my issue to a supervisor, but I've received no response. Pros It was easy to use. But now, the review requests are not showing up when texted to mobile devices. Grade.us no longer offers phone support, and the support team doesn't respond in a timely manner or address specific support requests. Instead, the conversations overlap from one support agent to another, or my questions go ignored for days. Cons When sending review requests to customers' phones, sometimes the links don't even appear on their phones. And other times the links show up but when clicked on they go to a static URL. What's the point of requesting a review from a customer if the software isn't working? When I contacted support and asked for help with this, they kept referring to Facebook. This problem has nothing to do with Facebook. OW Owner Owner Used the software for: Less than 1 year ### "Great Customer Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2019 We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks. Pros \- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities. Cons Price increased multiple times in the past year. FO Founder Founder Used the software for: 3-5 years ### "Grade.us is an awesome platform for both small businesses and agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2019 I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :) Pros Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering. Cons I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents. CE CEO CEO Used the software for: 1-3 years ### "Terrible App Considering the Available Technology" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 22, 2019 Paying way to much money for subpar features. Pros Aggregating reviews and being able to respond to Facebook & Google reviews in a single place. Cons No deeplinking support for native mobile apps. Breaks all the time causing angry clients Email support is not helpful Rabeah A. Lead Web Developer Used the software for: 1-3 years ### "White Label Reputation Management Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2019 Our competitors were offering similar software, so we bought their white label service to use with our clients Pros Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones. After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software. Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions. Another nice touch is the ability to send out automated reports to specified email addresses. Cons They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it. Alex V. SEO Manager Used the software for: 1-3 years ### "the Lighter Side Of Reputation Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 18, 2019 Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps. Pros Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains. Cons It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical. Randy J L. President Used the software for: 1-3 years ### "Best Value Review Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2018 Everytime we have a service request we get emmediate response and customer service is awesome. Pros I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel. Cons We have not yet found a negative yet as the SAS has been working seamlessly for the past year. John R. President Used the software for: 1-3 years ### "Best review wizard tool for agencies" 5.0 December 5, 2018 Simple to use and a great solution for agencies looking to offer review wizards to their clients. Pros \- Great solution for agencies to white label their review wizard - Easy to set up - The thumbs up, thumbs down solution is great for the end-user - Custom domain mapping Cons \- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome [View all Reviews](https://www.capterra.com/p/137378/Grade-us/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Birdeye vs Grade.us](https://www.capterra.com/compare/137378-152997/Grade-us-vs-BirdEye)[Yotpo vs Grade.us](https://www.capterra.com/compare/137378-144389/Grade-us-vs-Yotpo) [ReviewTrackers vs Grade.us](https://www.capterra.com/compare/137378-140801/Grade-us-vs-ReviewTrackers)[NiceJob vs Grade.us](https://www.capterra.com/compare/137378-142037/Grade-us-vs-NiceJob)