# Paymo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paymo the right Task Management solution for you? Explore 686 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137033/Paymo/reviews --- Paymo 4.7 (686) [View alternatives](https://www.capterra.com/p/137033/Paymo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Paymo Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Samuel K OwnerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: Less than 6 months. “Paymo is user-friendly, so I easily manage tasks, track time, and handle billing without needing to learn complex features for my small team.“ August 1, 2024 RK Ryan K Project ManagerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “This can be frustrating for users who rely heavily on Excel for data analysis or further manipulation of project timelines. While Paymo does offer exporting options for Gantt charts in other formats such as PDF or image files, the inability to export directly to Excel may pose an inconvenience for those accustomed to working extensively with Excel spreadsheets.“ March 28, 2024 AF Andrea F FounderArchitecture & Planning, 2 - 10 employeesUsed the software for: 1-2 years. “The best feature is the ability of granularly keeping track of the profitability of a project at task level.“ November 16, 2024 AR Alejandra R Senior Team LeadE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “my slack integration with paymo does not work correctly when I integrated paymo with my google calendar, the tasks I already had assigned did not appear only the new task that I got assigned to“ March 15, 2024 AT Adami T OwnerOnline Media, 2 - 10 employeesUsed the software for: More than 2 years. “All the basics are well integrated from a simple task list to complexe product road maps with the invoicing system / expenses that we can sync with our accounting software.“ March 11, 2024 VT Vicky T CEOWriting and Editing, Self-employedUsed the software for: 1-2 years. “Paymo can’t (yet) set a price per word for invoicing articles, and due to legal requirements in the UK, I have to export invoices to Quickbooks and send them from there rather than directly from Paymo.“ April 2, 2024 Betsy L Independent ContractorMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “Paymo makes it a breeze to track my time and then invoice my clients - with one click, all the time I've entered is populated in my invoice and I can even choose to include a summary of my time entry notes if needed.“ March 12, 2024 JJ Joanna J PartnerLaw Practice, 11 - 50 employeesUsed the software for: More than 2 years. “That I cannot plan the tasks in real time (the calendar like feature) or that after assigning time to a certain task the day is not planned by Paymo.“ March 20, 2024 ## Showing most helpful reviews Showing 1-25 of 686 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel K. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "A Simple, All-in-One Solution for Small Teams" August 1, 2024 5.0 It’s great for small teams and has a user-friendly design. Although it might not fit larger teams, for small teams, it simplifies project management and helps keep everything organized. Pros Paymo is user-friendly, so I easily manage tasks, track time, and handle billing without needing to learn complex features for my small team. Cons Paymo is best for small teams, so it might not be as suitable if your team grows beyond 20 people. This makes me wonder what i will use if I hire more employees, but we shall cross the bridge when we reach there. Review Source AF Andrea F. Founder Architecture & Planning Used the software for: 1-2 years ### "Profitability track with time tracking and project managment" November 16, 2024 4.0 Pros Paymo excels as a comprehensive project management and time tracking tool especially for freelancers and agencies handling multiple clients and projects. The user-friendly interface makes it easy to navigate thorugh the app, and learn how to use it in minutes. The best feature is the ability of granularly keeping track of the profitability of a project at task level. The balance between simplicity and advanced functionality is well-maintained. The ability to assign tasks, monitor progress, and generate detailed invoices all within one platform saves significant time and effort. Additionally, the Gantt charts and Kanban boards provide great flexibility for visualizing project timelines and workflows. Cons The mobile app, while functional, feels slightly less polished compared to the desktop version, and certain features, like time tracking, can be a bit cumbersome to use on smaller screens. The lack of subtask feature is a big issue for managing complex projects. Additionally, while the reporting capabilities are good, they could benefit from more customization options to accommodate diverse business needs. Alternatives considered [Clockify](https://www.capterra.com/p/169607/Clockify/)[Toggl Track](https://www.capterra.com/p/247745/Toggl/) Reason for choosing Paymo The ability to understand profitability of projects at task level Review Source RK Rivky K. Consultant Program Development Used the software for: 6-12 months ### "Paymo user for software management" March 27, 2024 3.0 Pros Can communicate with clients easily and tracks time. Cons No comprehensive place to see what is going on all your Projects. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source VT Vicky T. CEO Writing and Editing Used the software for: 1-2 years ### "Excellent task- and time tracking software for small agencies" April 2, 2024 5.0 Pros Task management and time tracking is baked into ONE system so you pay once, not for two different systems. Easy to use like Asana, but packed with more functionality, like Clickup – but much better than either. Cons Paymo can’t (yet) set a price per word for invoicing articles, and due to legal requirements in the UK, I have to export invoices to Quickbooks and send them from there rather than directly from Paymo. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Paymo Can’t remember all options, but we looked at everything we could find. Paymo had all the functionality in one system and was reasonably priced for a small business. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Limited functionality of Asana, bugs and issues with Clockify. Review Source GL Gerald L. Director Architecture & Planning Used the software for: 2+ years ### "Good value for money" March 18, 2024 4.0 Overall a great app to use. We successfully manage a small team of 9 with the feature set and get good feature development feedback Pros Value for money, ease of set-up, timesheet format, project overview dashboard, Feature roadmap & community feedback forum Cons Sub-task handling, Task editor side-panel, Task template handling, Lack of project stage functionality option Alternatives considered [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Paymo Best timesheet handling. Excellent project overview dashboard Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Very difficult to manage and difficult for staff to use Review Source AT Adami T. Owner Online Media Used the software for: 2+ years ### "Long time user satisfied!" March 11, 2024 4.0 Been trying Wrike, Monday, Asana and more and came back for the overall experience, ease of use and invoices that are integrated within our project planning. Pros All the basics are well integrated from a simple task list to complexe product road maps with the invoicing system / expenses that we can sync with our accounting software. Cons The invoice link system + recuring invoices that is missing. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Wrike](https://www.capterra.com/p/76113/Wrike/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Paymo Overall integration with multiple modules for our different team members. Review Source Response from Paymo March 18, 2024 Hi Adami, Please contact our support and they will guide you on how to use the recurring invoices and get more details on the how invoice link system works. VR Verified Reviewer Web Developer Graphic Design Used the software for: 2+ years ### "Good Service, Good Support, Great Pricing" March 18, 2024 5.0 Easy, Quick to use, remains cost effective Pros Quick Support response, always courteous. Cons Sometimes I can't find what I need and have to ask support Alternatives considered [Harvest](https://www.capterra.com/p/75598/Harvest/) Reason for choosing Paymo Ease of use, Good Support, integrates with my payment gateways Review Source VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: 2+ years ### "Paymo works!" March 14, 2024 5.0 Very good. We have used a far more expensive program with far less results. Pros The simple nature and uncomplicated user experience means the team are more likely to use it effectively Cons Report is good but hope to create dashboards soon Switched from [Forecast](https://www.capterra.com/p/138122/Forecast-it/) Over complicated for what we required and far too expensive for the results we were seeing Review Source VR Verified Reviewer Principal Writing and Editing Used the software for: 6-12 months ### "Great tool for tracking time on multiple projects and clients." May 19, 2023 5.0 Overall I have had a good overall experience with Paymo. It efficiently does what I need it to do - track time. In the future I may take advantage of other features. When I have needed help, the support team has always been quick to respond. Pros Right now I only use Paymo to track time on various projects for different clients. I love that I can easily run a timer for a specific project and client right from the mobile app and manually adjust the logged times as needed (e.g., reduce the time logged if I forget to stop the timer). I also like that there are various options for adding time in addition to using the timer. For example, you can make a manual timesheet entry, or enter time 'in bulk' (without tying it to a specific timeframe). Cons The time reports functionality can be a little confusing. There are a lot of variables to choose from, and the resulting report doesn't always seem to match up with the options I check. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paymo I needed something relatively simple and cost efficient. Other options provided way more functionality than I needed, or weren't within my budget. Review Source VR Verified Reviewer Lead Tech Dev Information Technology and Services Used the software for: 6-12 months ### "Efficient Project Management Done Easily" March 12, 2024 5.0 Reliable and powerful project management solution that has positively impacted our team's productivity Pros Paymo's interface is clean and intuitive with great time tracking capacibilities. Cons Lack of ability to really link tasks together easily Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Paymo Practical application of a quick tool that allows users to share progress via web browser easily Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion was too limited in terms of it's capabilities Review Source DB David B. Creative Director Design Used the software for: 2+ years ### "Tracking time and managing payments with agility" June 16, 2020 5.0 Back in 2009 we started a fledgling web design company called FreshSpark Creative. Paymo was just starting out and seeking customers, help and ideas. We were able to request certain features which were implemented, the foundations of what would become an excellent working relationship. In 2012 I started my second company and we had 5 full time staff using the platform in 2016. As we became VAT registered we were unfortunately forced to use Xero for our billing to comply with UK regs, but that only demonstrated how good Paymo was - Xero is incredibly sluggish, lots of micromanagement and lacks the quality of design which we strive to portray as a business. We modified the set up of our business to help deal with the issues caused by Brexit and I once again use Paymo for all time keeping and billing. Paymo has been a constant in my professional life as a business director, alongside Google Mail and Google Cal. Pros Fast and effective management of time and resources. I love how easy it is to log time, create invoices and complete all my accounting obligations as a UK business owner quickly and stylishly. Cons I guess my biggest dislike is the new timesheets view, the hitboxes on the time entries seem to be slightly out of sync with the visual modules. Also as I have been using the software for over 10 years, there is a lot of old data which I cannot remove in bulk. Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Paymo They were overkill for what I needed, too large and cumbersome, lots of unnecessary features made my experience time consuming and sluggish, not to mention much more expensive. Review Source Response from Paymo June 17, 2020 Thank you, David! We also have a Google Calendar integration, check it here: https://help.paymoapp.com/en/articles/3545290-google-calendar-integration As for time tracking, you can now copy/paste time records inside the timesheets area - be sure to try it out! Please submit the bulk time entry selection suggestion on our community forum: https://community.paymoapp.com/ Usually, the most upvoted ones get built. Thank you again, Marcel SS Savannah S. President/Chief Architectural Designer Architecture & Planning Used the software for: 1-2 years ### "Best All-around Project Management APP" June 17, 2020 5.0 Before Paymo, our office lived off of legal notepads and envelope folders. It was a nightmare. With Paymo, we can just type in a project name or client and see exactly what's due, needs to be invoiced, etc. A huge problem solver for us is the record keeping aspect. Since we can attach notes and files to projects, we are easily able to identify a change request. It was all to often a client would blame us for making a change to a project they did not request, but now we have proof every step of the way. It's been a life-saver. Pros After testing dozens of other project management programs, we finally found Paymo and have never turned back. Paymo is intuitive; we needed no training and were able to implement it right away with all our employees in the office. The app is web-based so we are able to access our projects and tasks wherever we need to. This was especially helpful during the 2020 Covid Quarantine wherein our whole office had to work from individual homes. Paymo organizes all of our projects with tasks, clients, and billing. They even now have the ability to export invoices directly from paymo to Quickbooks or Xero, so we have all we need and less double working to get invoices sent out. The projects are customizable with task lists, templates, and custom project statuses so it's easy to see where each project currently stands. The time-tracking function is amazing! Many of our projects are billed by time, so that was a must have feature that Paymo does flawlessly. Everyday we enter the office, the first thing that boots up is Paymo and every team member immediately sees their assigned tasks for the day and the following, so there is no wasted time to find assignments. For project managers, the current worked on projects are just a screen away so we know exactly what is being worked on at any given moment no matter where teams are. They are also the best customer service team we've seen so far. When we have technical issue, we can send a message right from the app and get a response fast. Cons The only item we are dissapointed in is the scheduling. Our teams works on fast tasks that sometimes need to be scheduled down the hour of day. There is a scheduling calendar that lets you see all assigned tasks but it requires and extra step to actual "book" the tasks in order to move them around on that calendar and see remaining work hours when needed. This is our number one obstacle BUT we have been informed there is a major updated coming that will fix this and we are very excited! Another very small thing that we don't like about paymo is the notification setting that cant be changed. Paymo is great about in-app notifications, it's helpful to see updates in real-time right at the top of the screen. But the issue is for project managers. If someone other than the project manager creates a task for a team-member, than the project manager will not receive notifications if said task was completed regardless of being assigned as a manager of the project. However, we feel we can work around it temporarily until it can be fixed. So overall, with those two items aside Paymo is the best program out there and much more affordable than many we tested out before. Alternatives considered [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[MeisterTask](https://www.capterra.com/p/139990/MeisterTask/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Adobe Workfront](https://www.capterra.com/p/268205/Adobe-Workfront/) Reason for choosing Paymo Ease of use and implementation. Ability to use with our business style. Price. Export abilities with quickbooks. Customization. Project task visibility. Paymo made making and seeing tasks easy, so nothing gets left behind or forgotten. Contact option. Many other programs could organize projects but wouldn't have clients organization or billing. Paymo has is all, so we only need this one program. Review Source Response from Paymo June 18, 2020 Thank you Savannah for taking the time to review us :) Indeed, I remember we spoke already about the new team scheduling update, which will allow you to schedule bookings at a task level - stay tuned. As for the user rights, these will suffer some changes with the addition of the client portal with in-app access to guest users. Please make sure to also voice this out on our community forum: https://community.paymoapp.com/t/in-progress-client-portal-collaboration/67/51 Thank you again! Marcel SB Selina B. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Love this PM Tool" March 28, 2024 5.0 Love Paymo, super easy to use and customizable! Pros Really helpful tool for project task management, tracking, establishing deadlines, planning resources. It’s essential for me to track my time working with each project to ensure staying on budget and also manage my own invoice. Cons Would love different colours in the tasks and also that we can add hourly rates beyond just £ as that makes our invoice tracking a bit tricky. Would also love to manage an entire task from the front task mask (add hour estimates etc) Switched from [Forecast](https://www.capterra.com/p/138122/Forecast-it/) forecast seats were very pricey from what I heard Review Source MV Matijs V. CEO Internet Used the software for: 2+ years ### "Easy to set up and use" March 26, 2024 4.0 Paymo is a nice piece of software where we can do exactly the things we need to do. It has a good uptime. Pros It's easy to setup and use. You can use it straight forward and adding clients and projects is easy. Cons The fact there is no 2-way authentication is really a thing here, also the lack on smaller accounts is a miss. We only use time tracking, invoicing and basic clients and projects. We don't need canban boards or options like that. Switched from [Unit4 ERP](https://www.capterra.com/p/253568/UNIT4-ERP/) Unit4 was very hard to use and costs keep on going up. Review Source PB Pérocheau B. Mechanical designer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Best app i know for invoicing and and managing your projects for entrepreneurs" May 5, 2023 5.0 I've been using Paymo for more than 2 years now, and still the best bank for the buck I know for what I need, That is make estimates and invoices, sometimes bill them trough stripes, Managing my projects and also tracking time spent on each tasks and projects. Pros Paymo is very flexible, It let me create easily estimates and transform them into invoice once the contract is signed, I also use it to track my time spent on each projects with their neat app, and all of that for a really inexpensive price. Cons If I was nitpicking I would say the project management part lack a bit of personalization and is still a bit clunky to use for my taste, and I would love an integration with notion. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Paymo Ability to make estimatesAbility to manage projects and track timeMore flexibilityCheaper Review Source EO Erin O. Field Manager Marketing and Advertising Used the software for: Less than 6 months ### "Get Paid More with Paymo!" September 5, 2024 5.0 Overall a worthy software to help managers get organized and effectively run a successful project. Pros From beginning to end of project management, you have a software that allows you to build your dream as you see fit. Scheduling, Invoicing, time cards, all in one place. Cons Some apps that are more specialized may have additional features your business may need. Investigate first to identify nonnegotiables here, or potentially be disappointed. Review Source RG Ruth G. Senior Administrator Design Used the software for: 2+ years ### "An inexpensive but highly useful tool" March 11, 2024 5.0 Very good. We've needed a bit support on a couple of occasions and they have always been quick to resopond and helpful. Pros We use it as a simple MIS and it has ticked all the boxes required to the extent that it is something we now depend on. Cons On occasion, our invoices can be very long with lots of parts. In some instances, the PDF download function can cause errors at the end of pages. This has involved some manual correction on our part, or, we tend to use the online invoice function instead. Review Source DKS Devendra Kumar S. Manager Information Technology and Services Used the software for: 1-2 years ### " "Smoothly Manage Your Business with Paymo Software: A Comprehensive Review"" February 11, 2023 4.0 My overall experience with Paymo software has been very positive. It is an efficient and user-friendly project management tool that helps to streamline processes, keep everything organized, and ensure that all of our team tasks are tracked properly.We are using Paymo to solve the problem of having a lack of visibility into our team's workload and progress. By using Paymo, we can keep our projects on track and ensure deadlines are met. Additionally, we can track the time spent on each task, which helps us to optimize our resources and ensure that our clients are getting the best value for their money. We have also been able to improve communication and collaboration between our team members by using Paym's chat feature. The benefits we have realized include better project management, improved communication and collaboration, and increased efficiency. Pros Pros:1. Paymo Software is easy to use and has a very intuitive user interface.2. It is highly flexible and customizable to fit the needs of any business.3. The software integrates seamlessly with existing business processes, making it easy to implement.4. It offers a wide range of features such as project management, time tracking, invoicing, and more.5. It provides real-time updates and notifications to keep users informed of project progress.6. The reporting and analytics tools help users to gain insights into their projects and teams.7. Paymo Software is secure, reliable, and backed by a strong customer support team. Cons One of the main cons of Paymo Software is its lack of customization options. It does not provide users with the ability to tailor the software to their exact needs, which can be a barrier for those who require a highly specialized solution. Additionally, the user interface can be confusing to navigate and use, making it difficult for some to use the software effectively. Finally, the integration process with existing business processes can be complex and time-consuming, which can be a hindrance for some organizations. Review Source lB lisa B. Principal Museums and Institutions Used the software for: 2+ years ### "Excellent for small companies" March 27, 2023 5.0 Has made a huge difference in streamlining administrative functions and improving productivity. The VERY accessible live-person support makes all the difference Pros Time tracker is most impactful. I can truly keep track of hours on different projects seamlessly. Cons Some of the features were hard for me to understand on my own. BUT the strong and timely customer support helped me find my way. Reason for choosing Paymo I got a rave review from a respected colleague. I didn't shop around. Review Source LL Lauren L. Owner Marketing and Advertising Used the software for: 1-2 years ### "Excellent for SMB Project Management and Time Tracking " March 25, 2024 5.0 I have used Paymo for years and I've recommended it to many people. I am happy with the product. Pros I like that I can manage multiple projects over many clients and keep organised with an easy to view dashboard. I like that everything is integrated from quoting to task creation and time tracking and then invoicing. Cons The invoice creation integrates well with Xero but the invoice numbers don't match which makes it difficult to track. Also, once an invoice has been paid in Xero, it doesn't feed back to Paymo to mark it as paid. Reason for choosing Paymo Overall usability and price as well as having the best selection of features Review Source Response from Paymo March 26, 2024 Hi Lauren. Thank you for the feedback, we appreciate it. The Xero issue sounds like a bug which we will look into fixing, it should mark the invoice as paid automatically. Also although it doesn't have the same invoice name/number, it does have a reference number which is the name/number used in Paymo. JJ Joanna J. Partner Law Practice Used the software for: 2+ years ### "Paymo is my best friend" March 20, 2024 5.0 Paymo allows me to stay on track, plan my time and tasks accordingly to their importance and priority. My firm has been using it for several years and it's great tool. Pros It helps me to plan my day and schedule my tasks. it allows my to track time spent on different projects by my and my team and therefore to assign work to different team members more effectively. Cons That I cannot plan the tasks in real time (the calendar like feature) or that after assigning time to a certain task the day is not planned by Paymo. Reason for choosing Paymo We decided on Paymo beacause it has all the required features an was much cheaper. Review Source MB Michael B. Owner, Creative Director Design Used the software for: 2+ years ### "A good tool that gets the job done. " March 28, 2024 4.0 Not good, not bad. It does what it’s supposed to do with little fuss. Could be better for the price, but is adequate, and after 10 years of using it, it’s just comfortable. Pros Fairly straight forward interface, customer support is helpful, but with some delay. Cons Some bugs after app update that have not been worked out - new releases do not always work well with Safari - a bit costly for what it is - desktop app is severely outdated, very low resolution (blurry) on modern high resolution monitors - new desktop app needs to be developed - no ability to view, create or edit invoices, estimates, projects or client info in the IOS mobile app. The IOS mobile app is only useful for time keeping, which is pretty much useless. Review Source RW Rebecca W. Proposal Writer Non-Profit Organization Management Used the software for: 2+ years ### "Time tracking for grant services. " March 27, 2024 5.0 Pros Ease of use for multiple clients and multiple projects and multiple users. Cons If you quick create a new project there’s not a way to add a template from that screen. Review Source DN Dejan N. CEO Information Technology and Services Used the software for: 6-12 months ### "Almost tailor made for my needs" March 14, 2024 5.0 Overly positive, I’ve been researching for a tool long and wide and tried 20+ options. This one was the closest to perfection for me. Pros The ease of tracking the work, employees time, billables and efforts. Extremely well presented clients timesheets and work with shareable links. Cons There is space for improvement on tasks, and discussion tab feels like it can be upgraded with documentation and notes input options. There is a bit of improvement for task workflows for my liking. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It’s vastly overall more complete product Review Source RT Rachael T. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Good, could be better." March 27, 2024 4.0 It's fine, it's the best out of all the products we've tried. It's not quite nuanced enough to allow for the most customization. Pros Dragging and dropping time and slots into the weekly timesheet manager is very easy to use, color coded time slots are nice. Cons Many small functionalities with the task tracking lacks my needs. But requests to change those aspects have gone unanswered. 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