# Paymo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paymo the right Task Management solution for you? Explore 686 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137033/Paymo/reviews --- Paymo 4.7 (686) [View alternatives](https://www.capterra.com/p/137033/Paymo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Paymo Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Samuel K OwnerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: Less than 6 months. “Paymo is user-friendly, so I easily manage tasks, track time, and handle billing without needing to learn complex features for my small team.“ August 1, 2024 VT Vicky T CEOWriting and Editing, Self-employedUsed the software for: 1-2 years. “Paymo can’t (yet) set a price per word for invoicing articles, and due to legal requirements in the UK, I have to export invoices to Quickbooks and send them from there rather than directly from Paymo.“ April 2, 2024 AF Andrea F FounderArchitecture & Planning, 2 - 10 employeesUsed the software for: 1-2 years. “The best feature is the ability of granularly keeping track of the profitability of a project at task level.“ November 16, 2024 RK Ryan K Project ManagerHospital & Health Care, Self-employedUsed the software for: More than 2 years. “This can be frustrating for users who rely heavily on Excel for data analysis or further manipulation of project timelines. While Paymo does offer exporting options for Gantt charts in other formats such as PDF or image files, the inability to export directly to Excel may pose an inconvenience for those accustomed to working extensively with Excel spreadsheets.“ March 28, 2024 VA Vignesh A Data LeadComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It has made me and my team become incredibly efficient in understanding our time, figuring out roadblocks and solving issues faster.“ April 7, 2024 AR Alejandra R Senior Team LeadE-Learning, 11 - 50 employeesUsed the software for: 1-2 years. “my slack integration with paymo does not work correctly when I integrated paymo with my google calendar, the tasks I already had assigned did not appear only the new task that I got assigned to“ March 15, 2024 Mara D People and Operations ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “I love the ease of use and how the features suit all my needs (tasks management, time tracking, invoicing, project management, time reports).“ April 2, 2024 VA Vignesh A Data LeadComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “I did not know that paymo had a desktop app, it gets a bit cumbersome to use the web version.“ April 7, 2024 ## Showing most helpful reviews Showing 1-25 of 686 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel K. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "A Simple, All-in-One Solution for Small Teams" August 1, 2024 5.0 It’s great for small teams and has a user-friendly design. Although it might not fit larger teams, for small teams, it simplifies project management and helps keep everything organized. Pros Paymo is user-friendly, so I easily manage tasks, track time, and handle billing without needing to learn complex features for my small team. Cons Paymo is best for small teams, so it might not be as suitable if your team grows beyond 20 people. This makes me wonder what i will use if I hire more employees, but we shall cross the bridge when we reach there. Review Source AF Andrea F. Founder Architecture & Planning Used the software for: 1-2 years ### "Profitability track with time tracking and project managment" November 16, 2024 4.0 Pros Paymo excels as a comprehensive project management and time tracking tool especially for freelancers and agencies handling multiple clients and projects. The user-friendly interface makes it easy to navigate thorugh the app, and learn how to use it in minutes. The best feature is the ability of granularly keeping track of the profitability of a project at task level. The balance between simplicity and advanced functionality is well-maintained. The ability to assign tasks, monitor progress, and generate detailed invoices all within one platform saves significant time and effort. Additionally, the Gantt charts and Kanban boards provide great flexibility for visualizing project timelines and workflows. Cons The mobile app, while functional, feels slightly less polished compared to the desktop version, and certain features, like time tracking, can be a bit cumbersome to use on smaller screens. The lack of subtask feature is a big issue for managing complex projects. Additionally, while the reporting capabilities are good, they could benefit from more customization options to accommodate diverse business needs. Alternatives considered [Clockify](https://www.capterra.com/p/169607/Clockify/)[Toggl Track](https://www.capterra.com/p/247745/Toggl/) Reason for choosing Paymo The ability to understand profitability of projects at task level Review Source RK Rivky K. Consultant Program Development Used the software for: 6-12 months ### "Paymo user for software management" March 27, 2024 3.0 Pros Can communicate with clients easily and tracks time. Cons No comprehensive place to see what is going on all your Projects. Alternatives considered [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Review Source GP George P. Web Developer Internet Used the software for: 1-2 years ### "Unveiling the Power of Paymo's Project Management Suite" March 30, 2024 5.0 Pros Paymo offers a comprehensive suite of project management tools that have truly streamlined our workflow. What I like most about Paymo is its user-friendly interface, which makes it incredibly easy for our team to collaborate effectively. The time tracking feature is particularly helpful, allowing us to accurately monitor project progress and allocate resources efficiently. Overall, Paymo has significantly increased our productivity and organization, making it an indispensable tool for our business. Cons While Paymo offers a range of valuable features, there are a few areas where it could improve. While the existing templates are useful, having more flexibility to tailor them to our specific needs would be beneficial. Additionally, the mobile app interface could be more intuitive, as navigating certain features feels slightly clunky compared to the desktop version. Finally, while the customer support is generally responsive, there have been instances where resolution times could be quicker. Despite these minor drawbacks, Paymo remains a valuable tool for our team's project management needs. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Toggl Track](https://www.capterra.com/p/247745/Toggl/) Reason for choosing Paymo Paymo is more userfriendly and easy to use. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) I believe Paymo is more userfriendly and easy to use. Review Source VR Verified Reviewer People and Operations Manager Marketing and Advertising Used the software for: 2+ years ### "I found Paymo and never looked back" April 2, 2024 5.0 I love it! I recommend this to those who are looking for easy to manage and straightforward platform for time, project, and task management and invoicing. Pros I love the ease of use and how the features suit all my needs (tasks management, time tracking, invoicing, project management, time reports). It’s super user-friendly and pretty straightforward. Cons Top of mind room for improvement would be the Time Reports view. I hope when I archive reports, it won’t appear on the sidebar anymore. It just seems to cluttered seeing everything there. What I’m doing is filtering but I hope there’s a fixed solution there. Switched from [Toggl Track](https://www.capterra.com/p/247745/Toggl/) It’s just so much simpler with Paymo and easier for me to navigate. Review Source VT Vicky T. CEO Writing and Editing Used the software for: 1-2 years ### "Excellent task- and time tracking software for small agencies" April 2, 2024 5.0 Pros Task management and time tracking is baked into ONE system so you pay once, not for two different systems. Easy to use like Asana, but packed with more functionality, like Clickup – but much better than either. Cons Paymo can’t (yet) set a price per word for invoicing articles, and due to legal requirements in the UK, I have to export invoices to Quickbooks and send them from there rather than directly from Paymo. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Paymo Can’t remember all options, but we looked at everything we could find. Paymo had all the functionality in one system and was reasonably priced for a small business. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Limited functionality of Asana, bugs and issues with Clockify. Review Source VR Verified Reviewer Web Developer Graphic Design Used the software for: 2+ years ### "Good Service, Good Support, Great Pricing" March 18, 2024 5.0 Easy, Quick to use, remains cost effective Pros Quick Support response, always courteous. Cons Sometimes I can't find what I need and have to ask support Alternatives considered [Harvest](https://www.capterra.com/p/75598/Harvest/) Reason for choosing Paymo Ease of use, Good Support, integrates with my payment gateways Review Source VR Verified Reviewer Project Manager Marketing and Advertising Used the software for: 2+ years ### "Paymo works!" March 14, 2024 5.0 Very good. We have used a far more expensive program with far less results. Pros The simple nature and uncomplicated user experience means the team are more likely to use it effectively Cons Report is good but hope to create dashboards soon Switched from [Forecast](https://www.capterra.com/p/138122/Forecast-it/) Over complicated for what we required and far too expensive for the results we were seeing Review Source VR Verified Reviewer Principal Writing and Editing Used the software for: 6-12 months ### "Great tool for tracking time on multiple projects and clients." May 19, 2023 5.0 Overall I have had a good overall experience with Paymo. It efficiently does what I need it to do - track time. In the future I may take advantage of other features. When I have needed help, the support team has always been quick to respond. Pros Right now I only use Paymo to track time on various projects for different clients. I love that I can easily run a timer for a specific project and client right from the mobile app and manually adjust the logged times as needed (e.g., reduce the time logged if I forget to stop the timer). I also like that there are various options for adding time in addition to using the timer. For example, you can make a manual timesheet entry, or enter time 'in bulk' (without tying it to a specific timeframe). Cons The time reports functionality can be a little confusing. There are a lot of variables to choose from, and the resulting report doesn't always seem to match up with the options I check. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paymo I needed something relatively simple and cost efficient. Other options provided way more functionality than I needed, or weren't within my budget. Review Source VR Verified Reviewer Lead Tech Dev Information Technology and Services Used the software for: 6-12 months ### "Efficient Project Management Done Easily" March 12, 2024 5.0 Reliable and powerful project management solution that has positively impacted our team's productivity Pros Paymo's interface is clean and intuitive with great time tracking capacibilities. Cons Lack of ability to really link tasks together easily Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Paymo Practical application of a quick tool that allows users to share progress via web browser easily Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Notion was too limited in terms of it's capabilities Review Source KB Kassidy B. Co-Owner/Head Designer Design Used the software for: Less than 6 months ### "Small business-friendly software!" May 5, 2020 5.0 The ability to automate the majority of our processes, and keep our project management happening in one place, has been very relieving and has boosted our efficiency. Before using Paymo we had separate processes and locations for our project management, invoice creation, estimate creation, etc. and the majority of these were done manually. Paymo is cutting down on time taken up by those manual processes, and we have been able to streamline our project management in a way that is more clear to us and our clients. We are gradually populating the Projects and Clients pages with anything we've done up to this point -- it's a lot of work but it's worth it to us now that we know Paymo is such a great software that has benefitted us as we are moving into our second year as a small business. Pros Paymo helped our small business organize projects and boosted automation functions of our working process really well. We were already used to tracking time under project tasks before trying Paymo, but we were looking for a software that could streamline the full process from the start of a project to the end, while covering the financial aspects as well. The best thing about Paymo is the ability to automate the working process through templates, and to be able to customize at every level. We also really appreciate the Help Center (the attention to detail and clear explanations have been very useful) and customer support. Cons It was pretty time consuming at first to get set up on Paymo and learn how to make it work for us, but this can be true for any new software. A more thorough tutorial or very obvious recommendations to use the Help Center would have helped us at the beginning -- it took a bit of time for me to discover all of the great pages on the Help Center. There are some very specific features that would be useful to us that are not currently options: 1. An option to round-down instead of round-up in increments of time for time reports. 2. More user-friendly and intuitive customizing options for the templates, instead of relying on custom code to really change the appearance. 3. A pay roll feature to track pay days/periods and previous pay for employees, as an extension of time reports or time sheets. 4. The ability to manually edit the "Cost" sections on templates, after they have been automatically filled while adding from a project's tasks or time sheets. 5. Something to consider in the future is adding an entire new feature focused on the financial statements side of accounting. This would be very attractive since it would mean having nearly all of our business management happening in the same place. We are still getting used to Paymo and all of its functions, so may have more feedback in the future! Switched from [Toggl Track](https://www.capterra.com/p/247745/Toggl/) We were looking at all our options and appreciated not only the specific functions of Paymo but also the ability to integrate with softwares we were using already such as Slack, Google, and Creative Cloud. The pricing and subscription options were also more affordable for us! Review Source Response from Paymo June 17, 2020 Appreciate your thoughts, Kassidy! Sorry to hear about the onboarding process, we do offer free sessions on-demand, so please write me at marcel@paymoapp.com to schedule one :) Here's also a quick video tutorial about the new interface: https://www.youtube.com/watch?v=QAwY7m3I\_kw As for the feature requests, it's best to post/uvpote them on our community forum so they get more visibility: https://community.paymoapp.com/ Keep in touch, Marcel JS Jonathan S. Owner, Freelance Designer Graphic Design Used the software for: Less than 6 months ### "Impressed" June 17, 2020 5.0 Overall I have been really impressed with Paymo, it has merged many of the tools I would often have to use seperate services for and that alone is a massive time & cost saver. Support has been excellent in the few times I have had to contact them, & I have enjoyed implementing the service as the hub for my project management needs. I look forward to the updates the Paymo team bring in the future. Pros The biggest selling point for me was the project management facility alongside the app & timer for time tracking. Prior to this I had used a mix of Toggl + Trello, then when I moved to Quickbooks TSheets + Trello + Quickbooks. Switching to Paymo streamlined this so that I could do all the project management and time tracking in one suite. Quickbooks integration was a necessity also considering all my finances have been handled there too. Support has been excellent as well, tickets are resolved quickly and always someone available to give a helping hand or to receive feedback. Cons The biggest con was actually a feature I asked about before signing up for a subscription. At present the task management boards have no guest access facility. This was a feature I was really looking for as previously I used Trello to share proofs & receive feedback from clients. Having contacted support they have informed me that this feature is on the roadmap and undergoing testing, so hopefully will arrive in the not too distant future. The web application could also benefit from more keyboard shortcuts as well. This is something I miss from Trello that was incredibly useful, but will mention to support as a feature request, alongside a dark mode or more options for theming the application. (There are chrome extensions that can partially cover this, but native support would be even more appreciated). Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Paymo I felt it was better value for my needs, and offered the integrated Quick-books facilities that were necessary to replace TSheets. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) I found TSheets as a time tracker cumbersome, as it was really built around a larger workforce. It also lacked the project management features that Paymo offered, so had to rely on Trello to cover that. Review Source Response from Paymo June 18, 2020 Happy to hear that we streamline not just time tracking, but invoicing (including the QB integration)! Indeed, the client portal with in-app access to guest users is our #1 priority. It's a large task, with a lot of implications, so we're making sure to check all the community's needs :) Shortcuts will be more frequent too. Kind regards, Marcel MA Mohammad A. Software Developer Computer Software Used the software for: 2+ years ### "Paymo is your project management partner." March 8, 2023 5.0 One of the best project management and task management applications and I do recommend people to try it as there is a free way to use it at the beginning and if you like it then you can get more features and pay. Pros The time tracking feature in Paymo is really great. The dashboards they have are even greater. Cons There are limitations with the mobile application in functionality compared to my desktop application. Reason for choosing Paymo The dashboard in Paymo gives more information than MS Project. The alerts are really wonderful. Review Source VO Vera O. Designer & Project Manager Marketing and Advertising Used the software for: 2+ years ### "Paymo is fundamental to our day-to-day work at BOOMER" May 18, 2023 5.0 As a Project Manager, working with Paymo is central to our daily work at the agency. Having all the clients and projects organized, being able to assign each team member their tasks and exchange feedback, all on one platform, keeps me and my team much more organized and saves me many, many emails. Pros The creation of Projects and Tasks is easy and intuitive. Having the freedom to define the status of each project and create deadline alerts is also useful to ensure that each team member is on top of each task. One of the most important features is being able to exchange feedback in each task, keeping the conversation organized. The time tracking function is also very important to ensure that we are always on track with the various tasks and that we budget projects correctly. Cons The desktop app has been updated and works better but could still improve. The mobile app is still confusing and hard to work with, specially when, as a Project Manager, I have multiple projects with infinite tasks assigned to me. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Paymo The price was lower and it was simpler, easier to use but with all the features we needed. Review Source SB Selina B. Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Love this PM Tool" March 28, 2024 5.0 Love Paymo, super easy to use and customizable! Pros Really helpful tool for project task management, tracking, establishing deadlines, planning resources. It’s essential for me to track my time working with each project to ensure staying on budget and also manage my own invoice. Cons Would love different colours in the tasks and also that we can add hourly rates beyond just £ as that makes our invoice tracking a bit tricky. Would also love to manage an entire task from the front task mask (add hour estimates etc) Switched from [Forecast](https://www.capterra.com/p/138122/Forecast-it/) forecast seats were very pricey from what I heard Review Source SN Sylla N. Creator Arts and Crafts Used the software for: Less than 6 months ### "Paymo Review" November 22, 2024 5.0 Pros Great for collaborating, I appreciate the time tracking and task management features. Cons Hard to learn at first, wish I could customize more. Review Source RK Ryan K. Project Manager Hospital & Health Care Used the software for: 2+ years ### "Streamline Project Management with Paymo" March 28, 2024 4.0 Pros Having used Paymo extensively for managing my freelance projects, I can confidently recommend it to anyone seeking a comprehensive project management solution. Paymo's intuitive interface simplifies task management, while its precise time tracking feature ensures accurate billing. The seamless integration of invoicing streamlines the entire billing process, saving me valuable time. Moreover, the collaboration tools facilitate smooth communication with clients and team members, enhancing productivity. Whether you're a freelancer juggling multiple projects or a small business seeking to streamline operations, Paymo is a reliable choice that has significantly improved my workflow and project outcomes. Cons One common critique of Paymo is its limitation in exporting Gantt charts directly to Excel. This can be frustrating for users who rely heavily on Excel for data analysis or further manipulation of project timelines. While Paymo does offer exporting options for Gantt charts in other formats such as PDF or image files, the inability to export directly to Excel may pose an inconvenience for those accustomed to working extensively with Excel spreadsheets. Review Source eM esther M. office manager Education Management Used the software for: 1-2 years ### "great product" March 15, 2024 4.0 Pros it's all on one website, you can search previous conversatons Cons searching for tasks can be difficult, i find the filter hard to use Review Source YR Yocheved R. Secretary Education Management Used the software for: 6-12 months ### "Paymo Review" April 2, 2024 5.0 It's serves us well, and helps keep our support calls easy to track. Pros No space limit on writing my comments to the company. Cons The fact that it's online and not directly on my server. Review Source VA Vignesh A. Data Lead Computer Software Used the software for: Less than 6 months ### "Paymo is the easiest way to record time for invoicing" April 7, 2024 5.0 Pros As an end user for Paymo, I cannot stress on how easy it is to log time for tasks and send that for invoicing. It has made me and my team become incredibly efficient in understanding our time, figuring out roadblocks and solving issues faster. Cons I did not know that paymo had a desktop app, it gets a bit cumbersome to use the web version. Review Source RA Riin A. owner Information Technology and Services Used the software for: 2+ years ### "Project management, social media management, estimate management - all with Paymo!" March 27, 2024 5.0 My main job is creating websites for my customers. I use Paymo to track projects, send offers etc. I also have an e-commerce site, and I use Paymo for marketing activities planning - like what end when to post and when to send e-mails. Pros Easy to set up, easy to continue using. a favorite feature is that I can make my project templates, offer templates etc. Customizable templates save me lot of time and makes my small company look professional. I like sync possibilities with Google calendar. Cons I would like to have labeling system fro task. Reason for choosing Paymo I have tested all task management systems. Paymo stuck with me from the first moment. Now I have used it since 2015 (yes, checked it :)) Review Source Response from Paymo March 28, 2024 Hi Riin, Thank you for the feedback, we appreciate it! Regarding labeling, wouldn't the kanban board view work? If you have questions, please don't hesitate to get in touch with us through the in-app chat. HM Heather M. Senior Graphic Designer Education Management Used the software for: 2+ years ### "A great way to track your time in the background" February 7, 2023 5.0 Using Paymo has been a great way to track your time in the background, as long as you're thorough for the initial set up. I always make sure to have the app running to track any window, program, and file that I have open. It's even easy to go in after the fact and add unlinked entries to specific projects. I've had to retrain myself on file naming, so that Paymo tracks the correct files for each project, but after developing a naming system I've found my process to be extremely streamlined with Paymo. Pros I love simply having the program open in the background to track my time, so that I can spend my time working on my projects and less on trying to keep track and potentially making errors. This makes it extremely easy for someone who bounces from one project to the next frequently. Cons It has a bit of a learning curve to figure out how to set up your projects initially. There's a fair amount of front end set up to get the program to work as intended, but once you get the hang of it, it becomes extremely helpful. Review Source Carsten L. Senior IT Engineer and Owner Computer Software Used the software for: 2+ years ### "Paymo is a good controlling platform" March 20, 2024 5.0 Pros We need to track the progress for several, multiple projects for both, time budget and estimated tasks. Cons In the past the invoicing and estimation templates are not the best. I need my CSS knowledge to fit them within a german document template. There must be an updated templating, but i just didn't found the time to test it out. Review Source Response from Paymo March 26, 2024 Hi Carsten, Thank you for the feedback, we appreciate it. Please note that the new 10 invoice templates don't require CSS or HTML knowledge to edit them. We have an article on how it works in our Knowledge base. If you have questions you can also always contact our support team. JJ Joanna J. Partner Law Practice Used the software for: 2+ years ### "Paymo is my best friend" March 20, 2024 5.0 Paymo allows me to stay on track, plan my time and tasks accordingly to their importance and priority. My firm has been using it for several years and it's great tool. Pros It helps me to plan my day and schedule my tasks. it allows my to track time spent on different projects by my and my team and therefore to assign work to different team members more effectively. Cons That I cannot plan the tasks in real time (the calendar like feature) or that after assigning time to a certain task the day is not planned by Paymo. Reason for choosing Paymo We decided on Paymo beacause it has all the required features an was much cheaper. Review Source Ayman S. Sr. Planning Engineer Construction Used the software for: I used a free trial ### "Utilizing paymo Now is a great time to track your projects." August 7, 2021 4.0 Simplify the project follow-up and control process as much as possible. All members of the work team now have the opportunity to do so, because by assigning priority to each member of the team, all project priorities will be determined in the end, and following them will be a simple process that does not demand considerable effort. Pros Paymo streamlines the process of tracking multiple projects at once, allowing for effective and efficient project monitoring and follow-up on multiple activities in a professional manner, where you can easily find all required tasks, as well as all data and information pertaining to any of your projects. One of the leading ideas in project management is the participation principle, in which all members of the work team and stakeholders are partners in the follow-up and control of tasks, each according to his or her specialization, saving time and effort and resulting in humiliating results in the end. The program's archiving capability for all project data is unique, and it aids in the storage and retrieval of all data at any moment. Financial claims, completion rates, delayed activities, and risk analysis are among the reports you'll receive based on the information you submit. Finally, one of the most essential ways to improve the project team's performance is to save time and effort. Reducing office work time allows the project team to focus more on fieldwork, resulting in the project being completed on time, on budget, and to the appropriate quality standards. Cons Overall, I don't think there's anything I don't like about the application; it's easy to use and understand for all members of the team, and it applies novel display strategies. Review Source Response from Paymo August 23, 2021 Hi Ayman, Thank you for the kind words, although we don't have any risk analysis reports :D Similar Products Featured