# Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fusion the right Electronic Medical Records solution for you? Explore 709 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews --- Fusion 4.3 (709) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fusion Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews SA Samuel A Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized.“ February 24, 2026 AM Amy M OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Unable to sync with google calendar, having to pay extra for each little thing such as intake forms even when paying for above basic packages, does not create a Rx, does have more difficulty using on a phone/tablet than computer (main schedule page).“ February 13, 2025 SA Samuel A Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became.“ February 24, 2026 MN Morgan N Speech-Language PathologistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The supervisor can't edit notes, access initial or re-evaluations to edit and the supervisor needs to have multiple schedules up at one time when the students are seeing the same clients on their caseload.“ February 15, 2025 Ella H Speech TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well!“ March 28, 2026 OH Olivia H Account SpecialistMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “You also cannot filter out paid and unpaid invoices, which makes printing off invoices extremely cumbersome. Because of this, I have to combine all paid invoices for one patient into one invoice so that I am not sifting through thousands upon thousands of invoices each billing cycle.“ February 20, 2025 LW Lexie W Occupational TherapistHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It is a full‐Service EMR Designed for Therapy Practices (scheduling, billing, goal tracking, documentation), very easy to use and navigate, and also already has built-in templates (goals, etc.).“ September 22, 2025 WP Whitney P CEO, Owner, Occupational TherapistMedical Practice, Self-employedUsed the software for: More than 2 years. “At no point was refunding or compensating offered. And to top it all off, we pay monthly when we signed on to use fusion at no point were we told our contract would auto renew or that we would be locked into a whole additional year if we didn’t provide written notice 90 DAYS IN ADVANCE OF THE AUTO-RENEWAL DATE and now they’re claiming we will need to pay for an entire year of service because we notified them only 60 Days ahead of the switch instead of 90 days.“ February 26, 2025 ## Showing most helpful reviews Showing 1-25 of 709 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jennifer M. Speech Language Pathologist Medical Practice Used the software for: Less than 6 months ### "Fusion is easy to look at and learn to use. " February 27, 2025 5.0 It has been easy to learn to use. I like it. Pros It is user friendly. The interface is easy to navigate and easy on the eyes (unlike an app like NetHealth which is overwhelming to look at). Cons There have been no cons to Fusion that I can see so far. Review Source GA Gail A. Administrator and OTA Medical Practice Used the software for: 2+ years ### "Easy to Use, with a few opportunities for improvement" February 18, 2025 4.0 It has been a great first experience with EMR. Pros I like the simplicity of the system overall. The look is not overwhelming. The ease of documenting, searching claims, setting up new accounts, etc. are all helpful. Please note my critique below is not meant to be negative, but rather opportunity for improvement and just notes on how some components could be cleaned up to better serve the purpose. Cons 1\. How the goals are set up. There is so much confusion for the goals that have been achieved, but we need them to show up on an updated POC (Progress Note), so we can document that they were achieved, so we cannot archive them. But there is so much confusion with goals that appear before the start date of the new POC and the ones that don't get archived at the end of the POC. There should be a start and end date for every goal. If we are carrying that over to the next POC, that should be an option. Our goals often look disorganized because of the transition with POCs/Progress Notes. 2. That you are unable to make any adjustments to an appointment after it is checked in without having to delete the document. It would be great if there was a way to override, if a claim has not yet been submitted. 3. That you are unable to provide an attachment for a secondary claim. We have to file secondary claims manually, since they require the primary EOB. Alternatives considered [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[TheraPlan](https://www.capterra.com/p/214004/TheraPlan/) Reason for choosing Fusion Simplicity of the view. The opportunity to file claims directly with Payers. The Patient profiles to store patient related documents. Review Source AL Alicia L. Office Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Disappointing Flexibility and Customization Options, But Useful Data Access" February 20, 2025 3.0 Overall, I appreciate Fusion Web Clinic for some of its features, but its lack of flexibility makes it hard to fully rely on for all of my practice’s needs. I’m hoping for an update that will allow for more customization and user-driven changes in the future. Pros I appreciate being able to pull tables for data tracking. However, I’d like to see the option to include more granular data, like the date/time stamp and the username. This would help me track actions more precisely and streamline workflows. Cons Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for a while, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In my practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for 7 months, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In our practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Switched from [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) reporting capailities and clinician processes Review Source RA Ronda A. OTR owner Medical Practice Used the software for: 2+ years ### "Allee Therapy LLC" February 18, 2025 4.0 We have been with Fusion for 4 years and if the hassel was not so great to switch to other EMR we would possible switch to allow for more flexible cost with personnel being added, ease of adapting our eval sections to fit us more. Pros We like the daily documentation is user friendly and geared towards pediatrics Cons That it won't sync to my personal gmail calendar for visits scheduled. That reports are easily programmable. Data type is not flexible, not able to build our own for example MMT 3-/4 2+/5 etc. doesn't allow for use to adapt to our needs The price continues to go up, we shouldn't have to pay extra fees for admins/schedulers and billing individuals to access our account That screens for scheduling can be small and not see all therapist the entire day or week. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Pediatric based EMR and at the time great customer service but as you have grown customer services is not good Review Source MM Meagen M. PTA Medical Practice Used the software for: 2+ years ### "We love Fusion" February 19, 2025 5.0 Good overall experience, customer service is so nice and great to talk to about issues and problem solving. I recommend fusion to many friends. I do have difficulty getting a hold of the billing department, that is my biggest complaint. Pros I love the scheduling features, the insight reports, the documentation and the goal charts. Cons What I like least is having some many PRN therapists that maybe just work a day a week or just fill in if someone is sick and having to pay for them for the full month. I wish there was an option on the schedule to move a whole day to a different therapist, and then also on the billing side if they covered for a therapist that we already pay for if there was a credit for them or discounts for employees working 4 days or less a month. I also would like to have the option to not have a daily note populate when we do an evaluation or a progress report. Another suggestion would be to be able to set the goal mastery the same for all of the goals instead of having to click on the mastery for each individual goal. Alternatives considered [Aspyre](https://www.capterra.com/p/155090/Aspyre/)[SEAS](https://www.capterra.com/p/37129/SEAS/) Reason for choosing Fusion The documentation, progress graphs and scheduling. Have only looked to switch to try to find cheaper alternatives when we have a lot of PRN staff. Review Source CT Cindy T. Occupational Therapist and Owner Hospital & Health Care Used the software for: 2+ years ### "Good for peds but could be WAY better!" February 19, 2025 3.0 We have been with Fusion for well over 4 years and our therapists like how it is centered around pediatrics. I think the cost is extremely high and the support isn't that great. I would think a large company like Fusion is able to make important updates to their system when suggested by their users fairly easy, but you don't see this happening. They have a tendency to roll out functions that do not "function" well at all for our company. Pros The fact that it is centered around pediatrics Cons The cost and the poor function of some of the features- text messages, intake, lack of Ai. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/) Reason for choosing Fusion The fact that it was pediatric based is what sold us. Switched from [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Easier to use, more centered around Pediatrics Review Source LH Lauren H. Owner, SLP Health, Wellness and Fitness Used the software for: 1-2 years ### "Comprehensive, but room for improvement" February 19, 2025 3.0 Fusion is a decent option for a pediatric therapy clinic. It has many features that are necessary for running a clinic like scheduling, billing, and documentation. I think a foundational issue with Fusion, however, is that the whole system needs an overhaul to keep up with technology and the needs of clinics. While Fusion does add features (i.e. intake paperwork last year), it takes a long time to get anything added, and there are underlying issues (like the fee schedules) that have been requested for a long time. Things like the fee schedules would make several parts of the system more useable. I've used several EMRs in my search for the elusive perfect system, and I would potentially switch to a more modernized EMR if my staff wouldn't hate me for switching again! Pros The way notes are setup. They allow you to easily create a SOAP note and track goal data. Cons Billing and reports. Fusion doesn't allow you to create fee schedules for different insurance companies, so billing can be difficult to reconcile and reports dealing with actual dollars aren't accurate. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion We also considered Ambiki, but that wasn't an option. - SimplePractice didn't have enough features for our clinic (but it's great for a small clinic with a single discipline). - Ambiki was great, but they were just starting out and I didn't feel comfortable going with them just yet. - Jane was our favorite, but they didn't have the ability to modify CMS1500, which was a deal breaker due to a Medicaid requirement in our state. - PracticeQ was our second favorite, but billing secondary insurance was an issue at the time. Switched from [HENO](https://www.capterra.com/p/161918/HENO/) We used Heno's billing service and it wasn't great. I had to fix their errors pretty often and it ended up not being worth paying someone to do our billing if I was going to be doing most of the work. Review Source SK Shawnalee K. Office Manager Medical Practice Used the software for: 2+ years ### "Fusion Review 2025" February 14, 2025 4.0 It has been okay. Honestly, I've dealt with very old EMR systems and I've dealt with nicer ones. Fusion lands somewhere in the middle. Pros It is an easy EMR to learn which makes it user friendly for providers. I appreciate having clear features. Cons There are many things that I feel like Fusion is not up to date on. Their reporting is not always clear & concise. Additionally, there is no way to link reminders to accounts for payment plans or sibling accounts together. You can link accounts together for payment (so you can just run 1 invoice) but then there is no way to separate these 2 through a statement. We are also missing the ability to automatically add modifiers to claims, this has to be done manually. Alternatives considered [Prompt](https://www.capterra.com/p/197381/Prompt/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Cost was the only deciding factor for this. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We out grew Simple Practice, but are starting to outgrow this one as well. Review Source tO traci O. front office coordinator Medical Practice Used the software for: 1-2 years ### "fusion survery" February 18, 2025 2.0 experience has been ok the appointment section is the best thing in fusion Pros appointment scheduling and the ability to send notes directly either email or fax Cons way too many steps to do some task, when a check is not reconciled the steps involved to fix are way too many! The reporting does not give the information needed. It does not summarize by insurance company and patient. Reports are all by charts and graphs they do not break down in detail by patient name and insurance company. Cannot get an accurate count of what is outstanding. The reports are not in a printable option to work on. Excel format is too much work to go back and forth. The chat app representatives are not available on a regular basis sometimes takes several days to get one. And if you open up a case it is several days later sometimes when they get back and by that time I have forgotten what I needed or figured out how to fix. The online help sessions are only 15 minutes and are not very helpful. I have asked questions and they do not get answered Switched from [Medisoft](https://www.capterra.com/p/266691/Medisoft/) it was no longer going to be supported we were forced to change Review Source KM Katie M. Owner and Occupational Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Good enough." February 18, 2025 4.0 It has been fine, but there are efficiencies and visuals that I wish were better. I also think the costing of all the little things adds up quickly and it gets expensive. Pros Billing is easy and efficient. It's quick to get started. Cons The view of the calendar with multiple clinicians is incredibly overwhelming - I hate that you can't see the entire day on a screen - I wish we could change the sizing of the rows. I also think there should be better tracking of who puts what in where. I also wish we could hide things on the evaluations, because it's way too much for clinicians to sort through. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion It seemed good to grow with as my practice grew. I also knew people on it that recommended it. Switched from [PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/) More efficiency with billing - we had heard that the billing process with Fusion is more streamlined, and it is. Review Source TS Tracey S. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Best pediatric software out there" February 24, 2025 4.0 Overall, I think Fusion is the best pediatric practice management software out there. I would recommend it to any pediatric practice; however, I'd caution them to be prepared to problem-solve on your own. Pros Fusion is an all-in-one practice management system. Overall, it is intuitive and user-friendly, with a fairly deep "knowledge base" for accessing information about product features and updates. The reports or "Insights" feature can be a very robust addition to anyone's practice. I like that it is pediatric therapy-specific. Cons While the "new" Insights offers the user added flexibility for reporting, it is not for the faint of heart, in that it can be a little difficult in some cases to generate the information needed. In some cases, I am not able to generate practice information I am seeking. To that end, I also find that Fusions customer support has decreased over the 9-ish years our practice has used the system. In the past, it was relatively easy to obtain support; currently, I am unable to obtain answers to our inquiries. It has been made more difficult to connect with Fusion Support. Alternatives considered [ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing Fusion Offered the best options for a pediatric practice Review Source JR Jennifer R. Owner and Physical Therapist Hospital & Health Care Used the software for: 2+ years ### "Long-time user" February 19, 2025 3.0 I have used Fusion since we opened our clinic in 2016. We started with only the documentation/scheduling option. We added the billing functions in September of 2024. I have had some of my recommendations/suggestions added/changed but others that are very important have not been added/changed. Pros The pediatric specific information already in Fusion. Cons The slow nature of the response time. Frequently when I switch to another section, it will skip up or down to a different section and then I have to scroll back to find it. Also, frequently, when I go to search for a patient, I will start to type their name and then it will refresh and take out what I have already typed. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Jane](https://www.capterra.com/p/178984/Jane-App/)[Prompt](https://www.capterra.com/p/197381/Prompt/) Reason for choosing Fusion The pediatric specific content and ease of documentation. Review Source RR Rachel R. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Fair EMR with limitations" February 28, 2025 3.0 In general, we have been happy with the day to day tasks that must occur like writing daily notes and scheduling. We have not been as happy with other aspects such as inability to share statements through the patient portal without signing up for billing through fusion, inability to pay PT for a PT therapist, inaccuracy of certain reports, inability to run certain reports, inaccuracy of letting us know when children are due for evaluations. Pros General functionality for day to day tasks for OT/PT/Speech therapy clinic Cons Charges for each add on, inconsistency, lack of accuracy and inability to run certain reports. Alternatives considered [WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/) Reason for choosing Fusion Price and functionality. Fusion- was significantly cheaper Switched from [ClinicSource](https://www.capterra.com/p/109730/ClinicSource/) many billing errors in clinic source. Fusion- was recommended by others in the field. Review Source SL Serena L. Owner Medical Practice Used the software for: 6-12 months ### "Horrible fusion, they won't cancel my contract even though its been a year " February 13, 2025 1.0 Horrible besides scheduling. They do not make patient accounts functional and I am losing money and adding more work causing me to lose money. On top of that they make you put each cat code in and amounts of money. I had therapists leave my clinic and it messed up my notes/documentation. As an admin iu should era able to fix what ever I want. You guys have severely hurt my business and I will never ever reccomend fusion after tuning a practice with you guys and then to not allow me to cancel. Trust me you are not going to get more customers if you can figure this out. You are hurting my practice so much. Pros The scheduling I think it is great that I can look at multiple therapists schedules at once Cons Everything. My company is struggling and fusion is hurting my practice and I reached out to cancel and change to help save my practice and there is like NO way to contact anyone and someone responded and said I have to be stuck until next February. I am literally struggling and it is hurting my practice and spoke to multiple people and they agree that it is not user friendly. I Have told several people not to come to you guys. I am changing to simple practice as it's functional and I can change whatever as an ADMIN. and I will take all of my therapists off. I have already posted all over the therapy pages because you will not allow my contract to end. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion no I'm going to simple practice and taking all of therapists off Review Source KW Kate W. Practice Manager Hospital & Health Care Used the software for: 1-2 years ### "Why we like Fusion at TOP" February 13, 2025 4.0 Mostly great. There's a few things I would love to add, but most of the time, it is great for what we need at our clinic. Pros Ease for providers as far as scheduling and documentation. Lots of reporting functions. Quick payment posting process. Patient check in process, and intake paperwork so much easier now than our previous EHR. Cons Some of the reporting options are clunky. I'd love a "last viewed patient" function, and a DOB displayed when you hover over an appointment. Importing data from forms to patient chart would be nice, too. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Fusion Ease of use, layout of schedule, reporting functions, patient portal option. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Not enough of the features we needed at the time with their program, Review Source TV Trina V. Occupational Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Multi Discipline Practice Experience with Fusion" February 18, 2025 4.0 Overall we have been happy with Fusion as a whole due to the fact that we like the daily documentation and report writing side of things, but we do not feel that the billing side of the product is as user friendly as it should be. Pros The templates and work flow for notes makes sense for pediatric therapy. The functions to carry forward information are also very helpful. Cons The reports are very clunky and not very useful from the ownership side of the practice. There are also several functions on the billing side of things with statements and invoicing that are not user friendly to billers or to the consumers. Alternatives considered [Weebly](https://www.capterra.com/p/246168/Weebly/) Reason for choosing Fusion better documentation templates for a multi discipline clinic Review Source RW Rachel W. Clinic Manager and Physical therapist Medical Practice Used the software for: 2+ years ### "AI documentation please" February 17, 2025 4.0 Positive, We have not needed tech support often so I would say that is a good sign. Pros User friendly interface, therapists like the ease Cons No AI documentation. adult outpatient clinics are already offering AI documentation integration into their systems. Alternatives considered [Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/) Reason for choosing Fusion Pricing was a big factor and the user friendly interface was superior in fusion Review Source VB Victoria B. Pediatric therapy Hospital & Health Care Used the software for: 2+ years ### "Overall a very easy to use system." March 19, 2025 4.0 Overall I really enjoy Fusion and would recommend it to other providers. This is the system that I was first trained on as a pediatric practitioner and I felt that it was very easy to learn and helped me develop my notes further. Pros I like... - that it is very user friendly. Making it easy to learn and easy to use as a provider. - I like that as a provider you have the ability to access multiple areas of Fusion but that it also can be limited to only having to needed information and areas. Cons \- I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time. - I wish that the ability to use Fusion on mobile devices was more user friendly. It is very hard for me to access Fusion on my phone at home and I am unable to look at multiple schedules at a time. Review Source JF Jenifer F. Practice Manager Medical Practice Used the software for: 2+ years ### "User-Friendly for Therapy, Challenging for Admin" February 19, 2025 4.0 Overall, my experience with Fusion has been mixed. While the therapy side is well-designed and customer support is great, the administrative side needs significant improvements. I hope to see future updates that enhance the functionality and reliability of the system for front-office operations. Pros What I like most about Fusion is its excellent customer service. The support team is always responsive, answering my questions promptly, and if they don’t have an immediate answer, they make sure to follow up. Additionally, the therapy side of the program is very user-friendly and easy to navigate. Cons What I like least is the administrative side of the system. After using Fusion in the front office for eight years, I have not seen any significant improvements. There are still many opportunities for errors, and the system lacks the updates needed to improve efficiency and accuracy. Review Source LW Lexie W. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Great platform!" September 22, 2025 5.0 Great experience! Basic and easy to manage when writing documentation, tabs are easy to follow creating more organization and flow to the website. Pros It is a full‐Service EMR Designed for Therapy Practices (scheduling, billing, goal tracking, documentation), very easy to use and navigate, and also already has built-in templates (goals, etc.). Cons The system does not allow customizations for certain things such as "type" of appointment and customer support is slower. Review Source CB Cindy B. Director of Medical Services Health, Wellness and Fitness Used the software for: 2+ years ### "Great, user-friendly EMR" February 24, 2025 4.0 Fusion is the best EMR I have worked with in my career. It is easy to find and update information, create reports, and track client data for therapy. Pros Fusion is very user-friendly and fast. Support staff are responsive to feedback and answer questions quickly. It is easy to pull data for reports. Cons I wish Fusion had more customization options, such as displaying the number of therapy hours on the calendar screen. I also wish report fields were better able to be mixed and matched to create custom reports. Sometimes the reports and updates impact user functionality but are not announced in advance, creating issues at times. Review Source MK Mary K. Referral Specialist Medical Practice Used the software for: 1-2 years ### "A better Fusion future" February 14, 2025 4.0 After learning the use of Fusion/reports/schedules/calendar I like this software, just after using other therapy software wish this was more "suggestion updates" Pros Designed for Therapy clinics, and the Calendar option, colors. Love the Message option in Fusion. Really like the Filters, and change fields options. Cons Having used other Therapy software in the past/ there are limits w/ Fusion. Entering NP w/ sibling and having to create the same information/repeated. If option for sibling/same family/Information would pull. Some of the suggestions that are turned in, to have to get votes to have Fusion consider an update. It would be most beneficial if ALL suggestions were viewed by the software designers and added, not just if it's a majority vote. That would allow Fusion to charge for upgrades more often. Review Source CF Cory F. Owner Occupational Therapist Medical Practice Used the software for: 2+ years ### "Review of Fusion" February 14, 2025 3.0 support has been good but at times its not easy to navigate Pros ease of use particularly the billing section Cons controls in place that are not user friendly like not allowing back dating notes. with no access to computers when in therapy notes get jotted down then transcribed later so it looks like the notes are written way later than they actually were. Review Source JB Jordan B. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "Ease of use" February 20, 2025 3.0 Fusion is fairly easy to use and I like that I can document in a concise and straightforward manner, without having to write in narrative form for everything. I also like the organization of the goals and easy access to goal data to get a quick snapshot of patient progress. Pros It's easy to use and straightforward. I like the SOAP note setup. I really like how the schedule/calendar system is set up and organized. Cons There are so many unnecessary "clicks" (for example: to document goal data, you have to click into the area, then you are able to input data. If you click on the last goal it scrolls to the top of the goals and you have to scroll back down. Why can we not just enter the data?). In progress notes, it would be nice to have access to the scheduled appointments in order to calculate attendance, instead of having to close the document and go to the patient profile to see the sessions. Better yet, can we set a date range and Fusion calculates attendance for us? Overall, Fusion can get a bit repetitive in longer documents such as evaluations, reassessments, and progress notes but for daily documentation it is pretty easy. Review Source RH Renae H. Administrative Director and Billing Manager Medical Practice Used the software for: 2+ years ### "User-Friendly and easy to manage" February 19, 2025 4.0 Fusion works really well for our clinic and our team is really happy with it. Pros Fusion is the most user-friendly EMR system that I've used. Even with in-house billing, we can contact the Fusion billing team to ask questions and get help. Responses always come within a timely manner. The in-take forms in the patient portal has simplified and streamlined that part of the in-take process. Cons Some of the insights aren't as functional as they could be and I'd really like to run reports based on Deductible and Out-of-Pocket amounts but can't. It would be nice if Fusion tracked the initial creation and then any changes with patient files and their scheduling, such as who moved the appt., when it was moved, etc. Tracking communication with families, linked in the patient file for emails sent (invoices and appt. reminders), texts (appt. reminders) to make it easier to pull up the billing contact history for families. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.