# Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Fusion the right Electronic Medical Records solution for you? Explore 708 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews

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Fusion

4.3 (708)

[View alternatives](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Fusion

Ease of use

4.5

Customer Service

4.3

## Pros and Cons in Reviews

SA

Samuel A

Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months.

“From the moment a family completes intake to documenting sessions and handling billing, everything flows through one system, which makes our work feel more connected and organized.“

February 24, 2026

AM

Amy M

OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years.

“Unable to sync with google calendar, having to pay extra for each little thing such as intake forms even when paying for above basic packages, does not create a Rx, does have more difficulty using on a phone/tablet than computer (main schedule page).“

February 13, 2025

SA

Samuel A

Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months.

“As a pediatric therapy center, accuracy really matters to us both for our kids and for compliance and Fusion helps us stay on top of that. Once our team got past the initial learning curve, we started to see how much smoother our days became.“

February 24, 2026

MN

Morgan N

Speech-Language PathologistHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years.

“The supervisor can't edit notes, access initial or re-evaluations to edit and the supervisor needs to have multiple schedules up at one time when the students are seeing the same clients on their caseload.“

February 15, 2025

Ella H

Speech TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years.

“Fusion saved time and did help streamline my work process, especially with session notes, billing, and client management. But these are what other providers offer, at a cheaper price as well!“

March 28, 2026

OH

Olivia H

Account SpecialistMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years.

“You also cannot filter out paid and unpaid invoices, which makes printing off invoices extremely cumbersome. Because of this, I have to combine all paid invoices for one patient into one invoice so that I am not sifting through thousands upon thousands of invoices each billing cycle.“

February 20, 2025

LM

Layla M

Owner, occupational therapistHospital & Health Care, Self-employedUsed the software for: 1-2 years.

“I love the templates for notes and reports that include all of the common assessments, the fact that you can pull forward prior info, the goal bank, appointment reminders, calendar, and the fact that it’s very user friendly“

February 13, 2025

WP

Whitney P

CEO, Owner, Occupational TherapistMedical Practice, Self-employedUsed the software for: More than 2 years.

“At no point was refunding or compensating offered. And to top it all off, we pay monthly when we signed on to use fusion at no point were we told our contract would auto renew or that we would be locked into a whole additional year if we didn’t provide written notice 90 DAYS IN ADVANCE OF THE AUTO-RENEWAL DATE and now they’re claiming we will need to pay for an entire year of service because we notified them only 60 Days ahead of the switch instead of 90 days.“

February 26, 2025

## Showing most helpful reviews

Showing 1-25 of 708 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

JM

Jennifer M.  
Speech Language Pathologist  
Medical Practice  
Used the software for: Less than 6 months

### "Fusion is easy to look at and learn to use. "

February 27, 2025

5.0

It has been easy to learn to use. I like it.

Pros

It is user friendly. The interface is easy to navigate and easy on the eyes (unlike an app like NetHealth which is overwhelming to look at).

Cons

There have been no cons to Fusion that I can see so far.

Review Source

GA

Gail A.  
Administrator and OTA  
Medical Practice  
Used the software for: 2+ years

### "Easy to Use, with a few opportunities for improvement"

February 18, 2025

4.0

It has been a great first experience with EMR.

Pros

I like the simplicity of the system overall. The look is not overwhelming. The ease of documenting, searching claims, setting up new accounts, etc. are all helpful. Please note my critique below is not meant to be negative, but rather opportunity for improvement and just notes on how some components could be cleaned up to better serve the purpose.

Cons

1\. How the goals are set up. There is so much confusion for the goals that have been achieved, but we need them to show up on an updated POC (Progress Note), so we can document that they were achieved, so we cannot archive them. But there is so much confusion with goals that appear before the start date of the new POC and the ones that don't get archived at the end of the POC. There should be a start and end date for every goal. If we are carrying that over to the next POC, that should be an option. Our goals often look disorganized because of the transition with POCs/Progress Notes. 2. That you are unable to make any adjustments to an appointment after it is checked in without having to delete the document. It would be great if there was a way to override, if a claim has not yet been submitted. 3. That you are unable to provide an attachment for a secondary claim. We have to file secondary claims manually, since they require the primary EOB.

Alternatives considered

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)[TheraPlan](https://www.capterra.com/p/214004/TheraPlan/)

Reason for choosing Fusion

Simplicity of the view. The opportunity to file claims directly with Payers. The Patient profiles to store patient related documents.

Review Source

kC

kaylyb C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Worst billing services "

January 2, 2026

1.0

.

Cons

This was hands down the worst billing experience I have ever had. I absolutely do NOT recommend ENSORA to anyone. Their billing team charged me for multiple months despite providing no services at all. I repeatedly tried to resolve this issue, but nothing was fixed. To make matters worse, the manager, \[sensitive content hidden\] , was completely unresponsive and ignored my concerns. This company showed zero accountability or professionalism. Save yourself the frustration and do not use this service.

Review Source

RA

Ronda A.  
OTR owner  
Medical Practice  
Used the software for: 2+ years

### "Allee Therapy LLC"

February 18, 2025

4.0

We have been with Fusion for 4 years and if the hassel was not so great to switch to other EMR we would possible switch to allow for more flexible cost with personnel being added, ease of adapting our eval sections to fit us more.

Pros

We like the daily documentation is user friendly and geared towards pediatrics

Cons

That it won't sync to my personal gmail calendar for visits scheduled. That reports are easily programmable. Data type is not flexible, not able to build our own for example MMT 3-/4 2+/5 etc. doesn't allow for use to adapt to our needs The price continues to go up, we shouldn't have to pay extra fees for admins/schedulers and billing individuals to access our account That screens for scheduling can be small and not see all therapist the entire day or week.

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Pediatric based EMR and at the time great customer service but as you have grown customer services is not good

Review Source

MS

Morgen S.  
front office manager  
Medical Practice  
Used the software for: 1-2 years

### "All around great product"

March 5, 2025

5.0

Very positive. We get the answers we need.

Pros

They have added some new features like searching by phone number or DOB instead of by name so the improvements make this program great.

Cons

There are a few options I wish would be added to Fusion such as being able to pull a report based on therapist caseload.

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Raintree was too complex for our needs and Fusion seemed just right. We also know of another clinic that used Raintree and had to switch within a year.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

webPT was not pediatric friendly and the reports we were able to run weren't helpful

Review Source

AL

Alicia L.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Disappointing Flexibility and Customization Options, But Useful Data Access"

February 20, 2025

3.0

Overall, I appreciate Fusion Web Clinic for some of its features, but its lack of flexibility makes it hard to fully rely on for all of my practice’s needs. I’m hoping for an update that will allow for more customization and user-driven changes in the future.

Pros

I appreciate being able to pull tables for data tracking. However, I’d like to see the option to include more granular data, like the date/time stamp and the username. This would help me track actions more precisely and streamline workflows.

Cons

Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for a while, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In my practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs. Disappointing Flexibility and Customization Options I’ve been using Fusion Web Clinic for 7 months, and I’m honestly disappointed with the lack of customization options, especially when it comes to field names. The inability to change or define additional fields is a major drawback. In our practice, I’ve had to resort to using fields that we don’t even use for tracking basic patient details. For example, I’ve had to repurpose certain fields to track patient status, sub-status, flagging purposes (for review), and referral dates. This workaround isn’t ideal and feels like a limitation of the system. It would make a huge difference if Fusion allowed users to define their own fields or modify the existing ones to better fit their needs.

Switched from

[CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/)

reporting capailities and clinician processes

Review Source

CT

Cindy T.  
Occupational Therapist and Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "Good for peds but could be WAY better!"

February 19, 2025

3.0

We have been with Fusion for well over 4 years and our therapists like how it is centered around pediatrics. I think the cost is extremely high and the support isn't that great. I would think a large company like Fusion is able to make important updates to their system when suggested by their users fairly easy, but you don't see this happening. They have a tendency to roll out functions that do not "function" well at all for our company.

Pros

The fact that it is centered around pediatrics

Cons

The cost and the poor function of some of the features- text messages, intake, lack of Ai.

Alternatives considered

[WebPT](https://www.capterra.com/p/92920/WebPT/)

Reason for choosing Fusion

The fact that it was pediatric based is what sold us.

Switched from

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Easier to use, more centered around Pediatrics

Review Source

LH

Lauren H.  
Owner, SLP  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Comprehensive, but room for improvement"

February 19, 2025

3.0

Fusion is a decent option for a pediatric therapy clinic. It has many features that are necessary for running a clinic like scheduling, billing, and documentation. I think a foundational issue with Fusion, however, is that the whole system needs an overhaul to keep up with technology and the needs of clinics. While Fusion does add features (i.e. intake paperwork last year), it takes a long time to get anything added, and there are underlying issues (like the fee schedules) that have been requested for a long time. Things like the fee schedules would make several parts of the system more useable. I've used several EMRs in my search for the elusive perfect system, and I would potentially switch to a more modernized EMR if my staff wouldn't hate me for switching again!

Pros

The way notes are setup. They allow you to easily create a SOAP note and track goal data.

Cons

Billing and reports. Fusion doesn't allow you to create fee schedules for different insurance companies, so billing can be difficult to reconcile and reports dealing with actual dollars aren't accurate.

Alternatives considered

[Jane](https://www.capterra.com/p/178984/Jane-App/)[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

We also considered Ambiki, but that wasn't an option. - SimplePractice didn't have enough features for our clinic (but it's great for a small clinic with a single discipline). - Ambiki was great, but they were just starting out and I didn't feel comfortable going with them just yet. - Jane was our favorite, but they didn't have the ability to modify CMS1500, which was a deal breaker due to a Medicaid requirement in our state. - PracticeQ was our second favorite, but billing secondary insurance was an issue at the time.

Switched from

[HENO](https://www.capterra.com/p/161918/HENO/)

We used Heno's billing service and it wasn't great. I had to fix their errors pretty often and it ended up not being worth paying someone to do our billing if I was going to be doing most of the work.

Review Source

MM

Meagen M.  
PTA  
Medical Practice  
Used the software for: 2+ years

### "We love Fusion"

February 19, 2025

5.0

Good overall experience, customer service is so nice and great to talk to about issues and problem solving. I recommend fusion to many friends. I do have difficulty getting a hold of the billing department, that is my biggest complaint.

Pros

I love the scheduling features, the insight reports, the documentation and the goal charts.

Cons

What I like least is having some many PRN therapists that maybe just work a day a week or just fill in if someone is sick and having to pay for them for the full month. I wish there was an option on the schedule to move a whole day to a different therapist, and then also on the billing side if they covered for a therapist that we already pay for if there was a credit for them or discounts for employees working 4 days or less a month. I also would like to have the option to not have a daily note populate when we do an evaluation or a progress report. Another suggestion would be to be able to set the goal mastery the same for all of the goals instead of having to click on the mastery for each individual goal.

Alternatives considered

[Aspyre](https://www.capterra.com/p/155090/Aspyre/)[SEAS](https://www.capterra.com/p/37129/SEAS/)

Reason for choosing Fusion

The documentation, progress graphs and scheduling. Have only looked to switch to try to find cheaper alternatives when we have a lot of PRN staff.

Review Source

SK

Shawnalee K.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "Fusion Review 2025"

February 14, 2025

4.0

It has been okay. Honestly, I've dealt with very old EMR systems and I've dealt with nicer ones. Fusion lands somewhere in the middle.

Pros

It is an easy EMR to learn which makes it user friendly for providers. I appreciate having clear features.

Cons

There are many things that I feel like Fusion is not up to date on. Their reporting is not always clear & concise. Additionally, there is no way to link reminders to accounts for payment plans or sibling accounts together. You can link accounts together for payment (so you can just run 1 invoice) but then there is no way to separate these 2 through a statement. We are also missing the ability to automatically add modifiers to claims, this has to be done manually.

Alternatives considered

[Prompt](https://www.capterra.com/p/197381/Prompt/)[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Cost was the only deciding factor for this.

Switched from

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

We out grew Simple Practice, but are starting to outgrow this one as well.

Review Source

SK

Sherry K.  
Clinical Director  
Hospital & Health Care  
Used the software for: 2+ years

### "We LOVE Fusion!!!"

February 13, 2025

5.0

It has been FIRST RATE! We came to Fusion from another very disappointing highly recognized EMR. The customer service is unbelievable, it is for pediatric therapists so it all makes sense and can do many, many things.

Pros

I LOVE that it is pediatric based and the customer service is TOP NOTCH!

Cons

No way to email a client from inside their chart or easy way to email groups of clients from inside the program.

Alternatives considered

[ClinicSoftware.com](https://www.capterra.com/p/170948/ClinicSoftware/)

Reason for choosing Fusion

It was for only pediatrics and only for therapy. Customer service was good.

Switched from

[WebPT](https://www.capterra.com/p/92920/WebPT/)

It never was pediatric therapy practice friendly, regardless of what they said. It was never written for pediatrics and that made it extremely clunky and time consuming. I am hoping with all the take overs in your company, you will not try to make Fusion a product for all but keep it true to pediatrics.

Review Source

LC

LaRita C.  
SLP Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Fusion Features"

February 24, 2025

4.0

Very good with call backs and written summaries of phone contacts for later review. Appreciate the friendly and polite voices and willingness to track down advice, if not able to occur within direct phone call. Good features and management system overall!

Pros

I really appreciate the note format, the ability to move from a summary to a fuller note quickly. This is fantastic for quick recording/less than 3 minutes. I love that billing to insurance companies is quick, there are automated alerts if an item appears missing or errant. I love the way; I can pull up a patient easily and refer to all of their documents/DOS. I like the automated integration of remits.

Cons

I wish we could add more tests to fill-in evaluations/Progress Note: REEL, Rosetti Reoccurring schedules could be made for a set week AND day of the month, ie 1st Monday of every month or 1st/3rd Tuesday, ect. It would be helpful for 2ndary billers to be able to see the original remittance from the primary payor; when reviewing claims; as many are requesting this; and, while we can manually print, it would be best if it could occur electronically and simultaneously with 2nd payer submission. Wish they had a intro billing option for smaller/starting businesses with caseload managements less than thirty.

Alternatives considered

[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[WebMD PracticePro](https://www.capterra.com/p/248422/WebMD-PracticePro/)

Reason for choosing Fusion

Simplicity of use during trial and setup by team

Switched from

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)

Billing Ease, combined features and functions

Review Source

RD

Robyn D.  
Speech Language Therapist  
Education Management  
Used the software for: 2+ years

### "Good but cost needs to go down."

February 18, 2025

4.0

It was better in the beginning as customer service has slowed down over the years.

Pros

Its intuitive - has easy functions - it allows for an unfamiliar person to learn it quickly.

Cons

I don't like that I have to pay for 5 users when I only need two - its a HUGE waste of money but its a good product.

Switched from

[ClinicSource](https://www.capterra.com/p/109730/ClinicSource/)

I felt it was not professional looking and didn't have the features I wanted.

Review Source

JW

Jenna W.  
Owner and Occupational Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion for Wonder"

February 14, 2025

4.0

We really like fusion overall as it is easy to navigate and helps us to stay compliant with documentation and billing.

Pros

It’s user-friendly and comes with just about anything that you could need for a private practice. We do our own billing and fusion has been easy to navigate from start to finish with generating claims all the way to adjudication of claims. Notes are also easy to complete with standard soap note format.

Cons

Fusion can get expensive for practices of any size. There are add-ons for texting messaging, faxes, and telehealth.

Alternatives considered

[CentralReach](https://www.capterra.com/p/140743/CentralReach/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reason for choosing Fusion

Easier to use, knew how to use, and is easy to set up and train new users.

Review Source

TV

Trina V.  
Occupational Therapist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Multi Discipline Practice Experience with Fusion"

February 18, 2025

4.0

Overall we have been happy with Fusion as a whole due to the fact that we like the daily documentation and report writing side of things, but we do not feel that the billing side of the product is as user friendly as it should be.

Pros

The templates and work flow for notes makes sense for pediatric therapy. The functions to carry forward information are also very helpful.

Cons

The reports are very clunky and not very useful from the ownership side of the practice. There are also several functions on the billing side of things with statements and invoicing that are not user friendly to billers or to the consumers.

Alternatives considered

[Weebly](https://www.capterra.com/p/246168/Weebly/)

Reason for choosing Fusion

better documentation templates for a multi discipline clinic

Review Source

RW

Rachel W.  
Clinic Manager and Physical therapist  
Medical Practice  
Used the software for: 2+ years

### "AI documentation please"

February 17, 2025

4.0

Positive, We have not needed tech support often so I would say that is a good sign.

Pros

User friendly interface, therapists like the ease

Cons

No AI documentation. adult outpatient clinics are already offering AI documentation integration into their systems.

Alternatives considered

[Raintree Systems](https://www.capterra.com/p/29511/TherapyRehab-Plus/)

Reason for choosing Fusion

Pricing was a big factor and the user friendly interface was superior in fusion

Review Source

VB

Victoria B.  
Pediatric therapy  
Hospital & Health Care  
Used the software for: 2+ years

### "Overall a very easy to use system."

March 19, 2025

4.0

Overall I really enjoy Fusion and would recommend it to other providers. This is the system that I was first trained on as a pediatric practitioner and I felt that it was very easy to learn and helped me develop my notes further.

Pros

I like... - that it is very user friendly. Making it easy to learn and easy to use as a provider. - I like that as a provider you have the ability to access multiple areas of Fusion but that it also can be limited to only having to needed information and areas.

Cons

\- I feel like there are frequently issues causing Fusion to be slow or unable to be used for prolonged periods of time. - I wish that the ability to use Fusion on mobile devices was more user friendly. It is very hard for me to access Fusion on my phone at home and I am unable to look at multiple schedules at a time.

Review Source

JF

Jenifer F.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "User-Friendly for Therapy, Challenging for Admin"

February 19, 2025

4.0

Overall, my experience with Fusion has been mixed. While the therapy side is well-designed and customer support is great, the administrative side needs significant improvements. I hope to see future updates that enhance the functionality and reliability of the system for front-office operations.

Pros

What I like most about Fusion is its excellent customer service. The support team is always responsive, answering my questions promptly, and if they don’t have an immediate answer, they make sure to follow up. Additionally, the therapy side of the program is very user-friendly and easy to navigate.

Cons

What I like least is the administrative side of the system. After using Fusion in the front office for eight years, I have not seen any significant improvements. There are still many opportunities for errors, and the system lacks the updates needed to improve efficiency and accuracy.

Review Source

WM

Will M.  
Executive Assistant  
Medical Practice  
Used the software for: 2+ years

### "Good for the Therapist, Bad for the Admin"

February 13, 2025

3.0

Fusion is wonderful for the therapist, terrible for the admin. The administrative tools are very clunky and in some cases nonexistent. Further Fusion allows for no practical customization of its portal or functions to suit the individual business. The end result of this is: if you aren't running your clinic in the way Fusion envisions, it features often become obstacles to work around rather than tools. Fusion is a wonderful foundation in its current state. If Fusion was as good for the admin as it is for the therapist, it would be the best therapy EMR on the market by a wide margin. As it stands though it falls short

Pros

Fusion is very good for the individual therapists, with quick phrases and document templates that make writing daily notes simple. The integrated fax system to send documents to PCPs within the portal is also extremely helpful. The document tab is also very helpful for keeping up with notes that either need to be completed or signed

Cons

Fusion has no integrations with other HIPPA compliant applications, this makes several tasks extremely tedious. Appointment confirmations are difficult and require downloading the schedule in a .csv file and uploading to an appointment messaging and confirmation system. The same goes for the Fusion reports, which are rudimentary at best. The tools provided in Fusion to organize and interpret the data often miss the mark and so said data must be exported to a different program to be useful. The is also a noticeable lack of anything resembling an audit log to see who and when a schedule is changed, patient moved, document edited, etc.

Review Source

TL

Tricia L.  
Director of occupational therapy  
Medical Practice  
Used the software for: 2+ years

### "Grateful for Fusion"

February 24, 2025

5.0

Increased accountability and accuracy for billing.

Pros

I enjoy the ease of scheduling and accountability to Bill for and complete the note after you have scheduled. The notes are easy to fill once you have set them up The evaluation documents are extensive and inclusive.

Cons

The signing of notes for managers or supervisors is arduous and repetitive.

Review Source

CB

Cindy B.  
Director of Medical Services  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great, user-friendly EMR"

February 24, 2025

4.0

Fusion is the best EMR I have worked with in my career. It is easy to find and update information, create reports, and track client data for therapy.

Pros

Fusion is very user-friendly and fast. Support staff are responsive to feedback and answer questions quickly. It is easy to pull data for reports.

Cons

I wish Fusion had more customization options, such as displaying the number of therapy hours on the calendar screen. I also wish report fields were better able to be mixed and matched to create custom reports. Sometimes the reports and updates impact user functionality but are not announced in advance, creating issues at times.

Review Source

MK

Mary K.  
Referral Specialist  
Medical Practice  
Used the software for: 1-2 years

### "A better Fusion future"

February 14, 2025

4.0

After learning the use of Fusion/reports/schedules/calendar I like this software, just after using other therapy software wish this was more "suggestion updates"

Pros

Designed for Therapy clinics, and the Calendar option, colors. Love the Message option in Fusion. Really like the Filters, and change fields options.

Cons

Having used other Therapy software in the past/ there are limits w/ Fusion. Entering NP w/ sibling and having to create the same information/repeated. If option for sibling/same family/Information would pull. Some of the suggestions that are turned in, to have to get votes to have Fusion consider an update. It would be most beneficial if ALL suggestions were viewed by the software designers and added, not just if it's a majority vote. That would allow Fusion to charge for upgrades more often.

Review Source

CF

Cory F.  
Owner Occupational Therapist  
Medical Practice  
Used the software for: 2+ years

### "Review of Fusion"

February 14, 2025

3.0

support has been good but at times its not easy to navigate

Pros

ease of use particularly the billing section

Cons

controls in place that are not user friendly like not allowing back dating notes. with no access to computers when in therapy notes get jotted down then transcribed later so it looks like the notes are written way later than they actually were.

Review Source

JB

Jordan B.  
Occupational Therapist  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of use"

February 20, 2025

3.0

Fusion is fairly easy to use and I like that I can document in a concise and straightforward manner, without having to write in narrative form for everything. I also like the organization of the goals and easy access to goal data to get a quick snapshot of patient progress.

Pros

It's easy to use and straightforward. I like the SOAP note setup. I really like how the schedule/calendar system is set up and organized.

Cons

There are so many unnecessary "clicks" (for example: to document goal data, you have to click into the area, then you are able to input data. If you click on the last goal it scrolls to the top of the goals and you have to scroll back down. Why can we not just enter the data?). In progress notes, it would be nice to have access to the scheduled appointments in order to calculate attendance, instead of having to close the document and go to the patient profile to see the sessions. Better yet, can we set a date range and Fusion calculates attendance for us? Overall, Fusion can get a bit repetitive in longer documents such as evaluations, reassessments, and progress notes but for daily documentation it is pretty easy.

Review Source

JB

Jacalyn B.  
SLP  
Hospital & Health Care  
Used the software for: 2+ years

### "Fusion is great for pediatric SLPs!"

February 19, 2025

5.0

I have used multiple EMR systems as a pediatric SLP and find that Fusion is the most user friendly. It is easy to use, and the customer support is helpful and responsive. I have recommended it to other clinicians and clinics.

Pros

Ease of use and everything I need in one database. Scheduling, reminders for families, messaging between users, billing, and customer support when you need it (though honestly, not often). My documentation is definitely much quicker using this system.

Cons

I wish there was an alert for birthdays - unless there is and I have not found it?

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