--- title: "MailerLite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MailerLite the right Email Marketing solution for you? Explore 2325 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136603/MailerLite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- MailerLite 4.7 (2325) [View alternatives](https://www.capterra.com/p/136603/MailerLite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of MailerLite Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews EC Evanthia C Email Marketing SpecialistRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “MailerLite covers everything I need for email marketing — campaigns, automations, segmentation, and e-commerce tracking — in a clean, easy-to-navigate interface.“ June 3, 2026 SS Sourav S Multiple PositionsHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The free-tier should have a minimum of 10-15 automation steps, including the delay-time steps - because even if you want to set a minimum of 4-5 emails on automation (which should be considered least for proper lead-to-conversion sequence), you'd need at least 10 steps on automation (5 mails, and 5 time-delays) - the current maximum of 5-automation-steps is a strict-restriction on email-automation, which is why most users use software like Mailer Lite for - it is strictly curtailing the very usecase of the software/app by restricting free-tier user to only 5-step-automations (this cannot be used for lead-to-conversion automation)“ June 21, 2026 aa ain a Digital Marketing ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The price feature based on the number of contact list, rather than email limits and also great customer service that walkthrough with you every step of the way to solve the problem“ June 23, 2026 Camilo H Marketing SpecialistInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “The drag-and-drop editor, while functional, is not as intuitive as it should be, and sometimes it fails. And finally, the behavioral data that the platforms deliver, generally does not match what Analytics records, creating inconsistencies when reporting results“ July 24, 2026 MD Michael D ArtistArts and Crafts, Self-employedUsed the software for: 1-2 years. “Im impressed with the more in depth functions in the Dashboard which gives the user control and confidence:: like that you’re not bugging people with duplicates. If you’re starting out, then learning a marketing program can be a daunting task.“ June 8, 2026 HH Heather H Marketing and Communications ExecutiveInvestment Management, 11 - 50 employeesUsed the software for: More than 2 years. “The initial account verification process is extremely strict and can delay the launch of a first important campaign by several days, which is frustrating for a young entrepreneurial structure.“ July 16, 2026 DC Donnie C Marketing ManagerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “I work with lots of clients to help with their email marketing and it is always fairly simple to create an API and get it integrated with their landing pages.“ June 9, 2026 aa ain a Digital Marketing ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Also the editor doesn't have a function that allows button to direct to anchored part of a page or other useful functions.“ June 23, 2026 ## Showing most helpful reviews Showing 1-25 of 2325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris L. Operations Publishing Used the software for: Less than 6 months ### "If you need a email solution with simple automation, that is free to start, Mailerlite is really the only option. " February 22, 2026 5.0 I was nervous to try it at first, because I have over 38k subs across several substacks; With that many subscribers, it would cost a mint to put them into an automated email sequence, and segment by group. Mailerlite becaome my choice because of how simple it was to set up automations, how it was designed to scale with my paying subscriber list, and how easy it was to implement. It made me wonder why I waited. Pros I was searching for a simple ESP with easy to use automation that was affordable. and Mailerlite fit the bill. A lot of ESP's have overcomplicated their software when all you need is a simple tool that sends emails on a prescribed schedule. I have it linked to my store, for sales, linked to a landing page to capture emails, and the auto sequence works great. Cons Mailerlite has options for upgrade, and the 500 subscriber limit free plan feels limiting. I wish they would use industry conversion rates out of 1000 subs for the free plan. This gives you an opportunity to do more testing features in list segmentation. But even when you upgrade, there are affordable options that let you scale. Review Source Response from MailerLite February 24, 2026 Thank you so much for this review, Chris, it made our day! We’re really happy to hear MailerLite is helping you run things without all the unnecessary complexity (we definitely feel you on that one 😅). Also, your setup sounds super interesting. 38k subscribers is no small thing, so we’d love to hear how you’re making it all work and maybe even share your story with our community 👀 If you’re up for it, send us a message at community@mailerlite.com, we’d genuinely love to chat! Thanks again for choosing MailerLite, we really appreciate you 💚  KC Kryshiha C. Tenant and Customer Service Manager Real Estate Used the software for: 1-2 years ### "Excellent User Experience with Opportunities to Improve Advanced DNS Setup" June 16, 2026 4.0 We've had a positive overall experience with MailerLite. The platform is intuitive, easy to use, and provides excellent value for organizations looking to manage email campaigns without the complexity of larger enterprise solutions. While there is room for improvement in technical integrations and advanced features, the platform delivers strong value and continues to evolve with regular updates and enhancements. Pros Clean and user-friendly interface that makes campaign creation simple. Easy-to-build landing pages, forms, and automations. Competitive pricing compared to other email marketing platforms. Good deliverability rates and reliable campaign performance. Helpful reporting and analytics for monitoring engagement. Responsive customer support team willing to assist when issues arise. Cons Domain authentication can be challenging when using advanced email security solutions such as PowerDMARC with SPF flattening. The setup process may require additional technical support and is not always straightforward. Some automation and workflow capabilities are less advanced compared to enterprise-level platforms. Limited customization options in certain templates and reporting views. Support response times can vary depending on the complexity of the issue. Review Source Response from MailerLite June 18, 2026 Hi Kryshiha, thank you for the detailed and thoughtful review! 😊 We're so happy to hear that MailerLite has provided the right balance of usability, functionality, and value for your team. We also appreciate your feedback on domain authentication and advanced integrations. Insights like these help us continue improving the platform for customers with more complex technical setups. Thanks again for choosing MailerLite and for taking the time to share your experience 💚 OP Oliver P. CFO Pharmaceuticals Used the software for: 2+ years ### "The all in one marketing tool that combines data protection and efficiency." September 16, 2026 5.0 Simply collecting and converting is the main benefit I have derived. All those emails we've collected with any of our apps are then put into a sequential automated email campaign to get them to come back to our website and BUY. Pros This software provides unique insights into how sales leaders from all walks of life can tackle day to day challenges. No stress launching, implementing or even working with MailerLite. It is an all in one marketing solution. Most of our campaigns can be tracked via the landing page making work easier for our teams giving us the digital upgrade we deserve. Cons I can't think of anything negative about MailerLite in the period I have used it. Intuitive platform, continuously updated and no experience needed. We use it extensively to create impactful campaign landing pages and track event registrations. It gets better everytime I use it. Review Source AB Aidas B. CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Account terminated after payment, no refund" January 15, 2026 1.0 We used MailerLite to send a one-time B2B introduction email to business contacts (like info@...) to introduce our platform. We first sent test emails — everything worked fine. Based on that, we upgraded to a paid plan (10,000 subscribers). Then we sent our first real batch of 170 emails. This was not spam, not a scam, not aggressive marketing — just a respectful informational message. From recipients: no spam complaints, no abusive response, normal engagement . From MailerLite: no warnings, no alerts, no indication of any problem. Later, when preparing to send the next batch (~500 emails), our account was terminated for an alleged Terms of Service violation. No prior warning. No opportunity to correct anything. The most important thing to understand: once this happens, YOU LOSE ALL the MONEY you paid. It does not matter if you paid for a year. It does not matter if you used only a small part of the service. YOU WILL NOT GET A REFUND. Pros The platform was restricted so quickly after onboarding that we never had a real opportunity to experience or evaluate any meaningful benefits or strengths. Cons MailerLite applies aggressive and opaque compliance actions, restricts accounts without real warning, withholds prepaid funds, and provides no transparent appeal or recovery path. Review Source JL Jimi L. owner Education Management Used the software for: 2+ years ### "Hear to stay" June 23, 2026 5.0 No, I'm here to stay. I have just signed for two years on an offer with a super low price. And I send about 70 000 mails a month - this is my income, it's not play-play. Pros ML was more economic than what I had. Also, I could cancel my website and build a new one on ML - saving more. ML is easy to use with drag and drop email building and what's best is that there team is always, always ready to provide support - even on the basic level. Cons It provides all that I personally need, so I'm staying, but previously I could could make text flow around graphics in more snazzy ways - then again, value for money... Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) cost - exchange rate to africa became too steep Review Source Response from MailerLite June 25, 2026 Hi Jimi, thank you for the wonderful review! 😊 We're so so happy to hear that MailerLite has helped you simplify your setup, save costs, and support such an important part of your business. Hearing that you're "here to stay" after more than two years with us means a lot. And of course, we're always happy to help whenever you need us. Thanks for being part of the MailerLite community 💚 lG lily G. Sales Building Materials Used the software for: Less than 6 months ### "Very user-friendly email development software" June 8, 2026 5.0 Overall, MailerLite has been a reliable and user-friendly email marketing platform. It is easy to create campaigns, manage subscribers, and automate workflows. The pricing is reasonable, and the platform provides the essential tools needed for effective email marketing. Pros MailerLite makes email marketing and cold outreach management simple. The platform is user-friendly, offers useful automation workflows, good deliverability, and detailed reporting. It helps streamline communication with prospects while keeping costs reasonable. Cons There is very little to dislike. The only improvement I would suggest is adding more advanced automation and reporting capabilities for users with more complex marketing requirements Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) It's not very convenient to use, so I chose to replace this product Review Source LM Laura M. Owner Marketing and Advertising Used the software for: 2+ years ### "Highly Rec Mailerlite for ease of use" June 16, 2026 5.0 There are glitches, what program doesn't have any issues? But once it is reported they quickly work on a repair. Most fixes take at MOST 1 hour, which is not much compared to other places. I love how you can easily group your subscribers into groups to be able to send a campaign to those who need it while NOT sending to others. It's very easy to set up an email campaign and schedule out the email. Pros Ease of use is the best out of most all platforms I've tried. Customer support is patient and actually cares when something isn't working and attempts to help you. Cons Pricing is honestly the only thing I don't like. I feel it is extremely expensive but it isn't the most expensive either. It does give a lot of extras for the price but I do wish it could be cheaper. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Flodesk](https://www.capterra.com/p/207268/Flodesk/) Reason for choosing MailerLite This seemed much easier and in some cases cost less than the others. Review Source Response from MailerLite June 18, 2026 Thank you for your review and for being with MailerLite for more than two years, Laura! 😊 We're so glad to hear that the ease of use, subscriber management, and campaign scheduling continue to stand out for you. It also means a lot to know our support team has been there when you needed help. We appreciate your honest feedback on pricing and will be sure to share it with the team. Thanks again for your continued trust and support 💚 SS Sourav S. Multiple Positions Health, Wellness and Fitness Used the software for: I used a free trial ### ""Value for Money": If you are buying the "Minimum Paid-Plan" - but - "Free-Tier Plan": Not worth the time for real business-owners" June 21, 2026 5.0 Overall experience has been good so far. System runs smoothly. There are a lot of design-tools for customisations And the best part is that they have a good customer-care support system currently! Pros \> Smooth Interface > Prompt and Efficient 24x7 Customer-Care Support > A lot of customised Designing Tools are available at the interface Cons \> The free-tier should have a minimum of 10-15 automation steps, including the delay-time steps - because even if you want to set a minimum of 4-5 emails on automation (which should be considered least for proper lead-to-conversion sequence), you'd need at least 10 steps on automation (5 mails, and 5 time-delays) - the current maximum of 5-automation-steps is a strict-restriction on email-automation, which is why most users use software like Mailer Lite for - it is strictly curtailing the very usecase of the software/app by restricting free-tier user to only 5-step-automations (this cannot be used for lead-to-conversion automation) The least paid-tier provides a better breathing room by offering about 50-automation-steps. > Naming mechanisms for variables, groups, tags, and segments can be improved. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Sender](https://www.capterra.com/p/139770/SENDER/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing MailerLite \> Ease of Access and Easy-Integration with my Funnel-building set-up > The previous free-tier features of 15000 Mails/month with unlimited automations and automation-steps (I joined before the new changes were rolled out on 16th June, 2026) Review Source Response from MailerLite June 25, 2026 Hi Sourav, thank you for the detailed review and thoughtful feedback! 😊 We're glad to hear you've had a positive experience with the platform! We also appreciate your suggestions regarding automation limits and naming conventions. Feedback like this helps us better understand how different users are building their workflows and where we can improve. Thanks for choosing MailerLite and for taking the time to share your experience 💚 Camilo H. Marketing Specialist Information Technology and Services Used the software for: 1-2 years ### "Simple, Accessible and affordable Email Marketing Platform" July 24, 2026 4.0 Mailerlite is our current email marketing platform, and I think it is one of the most useful tools I've used, making me feel comfortable. Its focus on simplicity makes it ideal for teams that need to run campaigns efficiently, without a steep learning curve. Additionally to this, its price-to-value ratio is hard to beat Pros First, its pricing is among the most competitive available I think the platform's simplicity is its greatest strength. The resend-to-not-openers feature is very intuitive and easy to deploy. Additionally, the campaign insights it provides enable quick decision-making. Cons Compared to other platforms, it offers fewer features. The drag-and-drop editor, while functional, is not as intuitive as it should be, and sometimes it fails. And finally, the behavioral data that the platforms deliver, generally does not match what Analytics records, creating inconsistencies when reporting results Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Cost-benefits, we just need this tool for one task, and it was cheaper on this Review Source EA Ehsan A. Senior CRM Specialist Financial Services Used the software for: Less than 6 months ### "Easy to use and covers the essential needs well" September 11, 2026 4.0 Overall, I’ve had a positive experience with MailerLite. It’s reliable, easy to use and does a good job of covering the essentials for email marketing. I especially like that you don’t need much time to learn the platform. There are more powerful tools available for complex marketing automation, but for day-to-day email campaigns it works very well. Pros MailerLite is very easy to get started with and the interface feels clean and straightforward. Building emails and setting up campaigns doesn’t require much technical knowledge, and most of the features are where you would expect them to be. I also like that it covers the main email marketing needs without making everything feel overly complicated. Cons The automation and reporting features could be a bit more advanced. They work well for standard use cases, but once you want to build more complex customer journeys or dig deeper into performance, you can start to notice some limitations. Review Source PP Pablo P. Especilist in Institutional Culture Education Management Used the software for: 2+ years ### "Mailer lite as the intuitiv and helpfull plataform I need for my digital entrepreneurship" September 5, 2025 5.0 My experience since I have enter Mailer lite is very good. I would say it is an excellent plataform to use, friendly, intuitiv, easy and fast. When you are already familiarized with the tools and hundreds of templates already done for you it is something that is your "best hand" to go through all your bussiness plan, Pros Well... speaking of the benefits of Mailer lite I would say that this plataform has a very powerfull, usefull and frindly customer support. Obviously, as many others there are BOT answers but you can speak with a real persona whenever you nedd and this person stay with you as long as you need. Moreover the long years since i have being using Miler lite all the people that helped me were always very kindness, helpfull and strongly worried about solving my problems. I can not remember not even one time they could not solve my problem. It is a tool ease or use. It is really very intuitiv and you can learn very fast how to use it, different from others that has perhaps others tools but are far more dificult for a daily use. If you are thinking about money, the instruments it gives you value for money everything you pay. If you are begining you almost have to pay nothing, just if you are reaching more people and need more espefic tools because your project or bussiness grow then you start paying but from my point of view the very just amount of money. The emial management and email templates are very easy to use, and have strong power to reach more peoplo and make grow your audience and database that is crucial for those who want to earn money with - for example - courses, webinars, mentoring and so one. I have already made many campaign marketing and it is so easy to do. And again... there is always someone to help you in the Path if you get stuck in an stage of the process. It has some usefull social media management and help with that with some tools that join your campaigns and others landing pages with your own followers from your social media channels. The spam filtering as many or all others plataform is always a problem that concerns those who thrive into the self education industry or any other digital selling product, but they explain and teach you very good how to engage better and not having much problems with that. Cons There is no big deal talking aout real problems. Obviously you can get other plataforms that have more professional use tools. But then... we are talking about bigger companies or people who have already great projects. But even in that case from my point of view Mailer lite can help when you have tousend of mails in your database and has already a big audience. Perhaps it is not the right tool for big industry companies, but for natural people as me is far more easy to use and manage then any other plataform that I have already tried to use. Alternatives considered [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) Reason for choosing MailerLite More easy and intuitiv for using. The price far more reachable and more customer help when you need someone to give you a hand. The templates are so good to use and help you in the path creating your own campaigns Review Source Response from MailerLite September 9, 2025 Wow, Pablo, this has to be one of the most detailed reviews we’ve ever received! 💚 Thank you so much for taking the time to share your journey with MailerLite in such depth. It really means a lot to hear how the platform and our support team have supported your digital entrepreneurship over the years. If you’d ever like to share more about how you’re using MailerLite or ideas for how we could make your experience even better, we’d love to hear from you. We’re so grateful to have you in the MailerLite community! ✨ GL Glenn L. President Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Refreshing Upgrade After 15+ Years with ActiveCampaign" September 22, 2025 5.0 After more than 15 years with ActiveCampaign, I was frustrated by how unusable it had become. Discovering MailerLite through ChatGPT has been a refreshing change. The platform is easy to work with, support is responsive, and the core functionality is strong. I’m very pleased with the switch and would recommend MailerLite to anyone looking for a dependable email marketing automation tool. Pros MailerLite’s support is fast and effective. Instead of waiting 24+ hours like I did with ActiveCampaign, I now get live chat responses within seconds. My experience with Keren has been excellent—she either knows the answer immediately or quickly looks it up, making the transition smooth. Formatting options are also second to none and very reliable. Cons There are still a few areas that could use improvement, especially when it comes to adding more advanced features. However, the essentials are solid and well executed. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Transpond](https://www.capterra.com/p/136583/MPZMail/)[SendX](https://www.capterra.com/p/158112/SendX/)[Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing MailerLite Better product. ActiveCampaign no longer supports modern devices such as iPhone16. Today most people access email via mobile devices and ActiveCampaign hasn't kept up. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) ActiveCampaign automation software product is not what it used to be. Now continuously failing and support doesn't seem interested in making improvements. Review Source FW Fiona W. Co-creator Health, Wellness and Fitness Used the software for: I used a free trial ### "New user likes customer service already" September 21, 2025 5.0 It's early days, but I am impressed so far. I have not yet sent a campaign, so that will be the next test. Pros I have only just begun with MailerLite, but I am already impressed (especially by customer support). It appears to have the features that I need for a small subscriber base (180) and no budget (I run a non-profit website). Cons Initially, I had trouble getting the WordPress plugin to work properly. I was eventually able to get it working, so all is good. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing MailerLite The free version of MailerLite seems to offer all the features that I need at this stage. Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/) Kit became too expensive for me to continue using. My website is a non-profit and I only have 180 subscribers. Review Source Response from MailerLite September 26, 2025 Thanks so much, Fiona! 💚 We’re happy to hear that our support team has already made a good impression. Starting small is a great way to get to know the tools, and we’ll be here to cheer you on when you’re ready to send that first campaign! ✨ GG GEOFF G. Owner Printing Used the software for: I used a free trial ### "Easy to learn" June 2, 2026 5.0 I'm very happy with Mailerlite so far and a it seems to be a stressfree way to send emails out. Certainly a great way to dip the toes in and get started. Pros Mailerlite is quite intuitive most of the time and quite easy to learn, especially with help from the videos. Sent the first campaign in no time. Great support from the AI bot and humans when needed. Cons The chatbot seems to get a bit confused at times, but it's early days and it will no doubt get better. Reason for choosing MailerLite It seemed simpler as I don't have complicated or advanced requirements. Review Source Response from MailerLite June 4, 2026 Hi Geoff, thank you for the review! 😊 We're happy to hear you found MailerLite easy to learn and were able to get your first campaign out so quickly. We also appreciate the feedback about the chatbot. We're constantly working to improve it, and comments like yours help us do just that. Wishing you continued success as you get started with email marketing ✨🫶 CR Cheri R. Owner Publishing Used the software for: 1-2 years ### "Great product" September 12, 2025 5.0 Excellent. I've been very happy with them from the free plan through the paid. I plan to stick with Mailerlite. Pros Mailerlite has an easy to use interface, drag and drop newsletter building and their customer support is beyond great. The popup builders are versatile and simple to set up. And the templates are broadly varied enough to suit pretty much any marketing campaigns you'd need for any business. Their prices are reasonable. I've been with them for several years now and have zero complaints. Cons Switching to the new platform seems super complicated. I haven't done it and probably won't since I'm happy with the original platform. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing MailerLite Expense, mostly. I looked at several different platforms, but it's been a couple of years and I don't remember what they were. Review Source Response from MailerLite September 22, 2025 Thanks, Cheri! We’re so glad MailerLite’s been a steady fit for you over the years. Totally understand sticking with what works, and if you ever want to try the new version, our team’s here to make it easy. 💚 MA Mark A. Owner E-Learning Used the software for: 1-2 years ### "Great value for money! " June 12, 2026 5.0 Pros What I like most about MailerLite is how much value it provides in a single platform. The support documentation covers almost everything, and whenever I've had a unique request that falls outside the standard guides, the support team has been responsive and genuinely helpful. The ability to host multiple websites, landing pages, and email lists all within one platform is a huge advantage. Having everything connected in the same ecosystem eliminates the need for multiple subscriptions and simplifies management. On top of that, the landing page builder is incredibly easy to use, making it quick to create professional pages that integrate directly with your email marketing campaigns. Cons The only drawback I've encountered is with the Stripe integration. The fact that MailerLite now supports Stripe payments directly within the platform is fantastic and has added a lot of value. However, at present, only a single Stripe account can be connected to a MailerLite account. For businesses like ours that operate multiple brands or revenue streams, it would be extremely useful to connect multiple Stripe accounts and assign them to different websites, landing pages, or products. This would provide greater flexibility and simplify payment management across different business entities. That said, the current Stripe integration is already a great addition, and multi-account Stripe support would simply be a valuable enhancement rather than a necessity. Review Source Response from MailerLite June 18, 2026 Hi Mark, thank you for the fantastic review! We're thrilled to hear that MailerLite has helped simplify your workflow by bringing your websites, landing pages, and email marketing together in one place. We also appreciate your thoughtful feedback about Stripe integrations. Suggestions like yours help us understand how we can continue improving the platform for growing businesses. Thanks again for choosing MailerLite and for sharing your experience 💚 DM Deirdre M. Author Publishing Used the software for: Less than 6 months ### "Great service and easy to use " June 11, 2026 5.0 Excellent. I have created the emails and automations and campaigns i wanted. Its been easier than I expected. Pros MaulerLite is easy to use. They are courteous and attentive when you need help. I had tried another email system and found it confusing bur MailerLite was straight forward with clear directions. Cons Nothing i have been very happy with MailerLite.i wouldn't change anything. Tutorials are clear and easy to follow Review Source Response from MailerLite June 23, 2026 Hi Deirdre, thank you for the lovely review! ✨ We're so happy to hear that MailerLite has been easy to use and that our team, tutorials, and resources have helped you get up and running with your emails, automations, and campaigns. Thanks for choosing MailerLite and for sharing your experience with us 🫶 SD Shelby D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Five stars out of five! " September 26, 2025 5.0 Overall, fantastic platform. Outstanding customer support, great documentation for the most part, lots of integrations, easy-to-use tools and systems... I am SO happy someone recommended MailerLite to me. I can't imagine ever working with another Email Service Provider. Special shout-out to Lilian, the agent I worked with today, for her attention to detail and awesome support! Pros I love how seamless this software is. It is SO rare that I have to go outside MailerLite for anything. Seriously, from the Tenor GIF gallery for adding GIFs to emails, to their landing page/website design tools, to their new eCommerce tools, I find this to be well worth the money I pay. And even before I was paying for it, the free version was AWESOME. It's just so dang easy to segment my audience, email my campaigns, set up automations, and add my branding to all of it. Far, far superior to the experience I had with MailChimp. Cons My one complaint is there's a little lack of clarity about domains. I set up a custom domain with the intention of using the main www.\[myurl\].com for my website, and www.\[myurl\].com/free-quiz, etc., for my landing pages. I had set up 18 landing pages for different campaigns and offers when I tried to publish my website today. And that's when I learned you can't use 1 domain for both landing pages and websites. Cue panic - I need this website live by Monday and it's 4pm on Friday! That said, the customer support I got for this was AWESOME. She did stuff on the back-end to save me time, and walked me through, click-by-click, how to set up what I wanted. But now ALL of my landing pages have a new domain, and I have to get in touch with quite a few colleagues to have them update their links for me. I'm a bit embarrassed about that, honestly. But other than this 1 issue? I have 0 complaints from my last 6+ months of using MailerLite. Review Source EC Evanthia C. Email Marketing Specialist Retail Used the software for: Less than 6 months ### "Powerful, easy to use, with excellent support" June 3, 2026 5.0 Overall, a very positive experience. MailerLite covers everything I need for email marketing — campaigns, automations, segmentation, and e-commerce tracking — in a clean, easy-to-navigate interface. The support team is responsive and goes the extra mile to solve problems. It's a reliable platform that I'd recommend to anyone running email marketing for an online store. Pros MailerLite is intuitive and easy to use, even for managing a large subscriber list. The automation builder and campaign reports are clear and practical, and the Shopify integration makes e-commerce tracking simple. What stood out most was the customer support — when I had a tricky data issue, the team investigated it thoroughly with their tech experts and resolved it manually. Fast, friendly, and genuinely helpful. Cons The e-commerce attribution settings could be more flexible — there's no option to adjust the attribution window or switch between open-based and click-based tracking from the dashboard. More control over how revenue is attributed would be a useful addition. Review Source Response from MailerLite June 8, 2026 Thanks so much for the detailed review, Evanthia! Great to hear MailerLite has been intuitive to use and that features like automations, reporting, and Shopify integration are working well for you. And thank you for the feedback on attribution settings, that’s really useful as we continue improving the e-commerce experience. 💚 AD Abby D. Administrative Assistant Religious Institutions Used the software for: 2+ years ### "Quick and Easy" June 26, 2026 4.0 The overall experience is very positive. I would recommend this for quick but professional-looking mass emails. Pros Our church has been using MailerLite for several years now, and we find it easy to navigate and have great customer support if needed. Cons Some slight issues when editing word content to get it to accept the default black for words, and with varying the alignment within the same edit box. Review Source Response from MailerLite July 21, 2026 Hi Abby, thank you so much for the kind review! 😊 We're super happy to hear that your church has been using MailerLite for several years and continues to find it easy to use and reliable. We also appreciate your feedback on the editor and formatting experience. Thanks for recommending MailerLite, and for being part of our community 💚 MV Matteo V. Admin Accounting Used the software for: 1-2 years ### "A reliable and easy-to-use email marketing platform" September 5, 2025 5.0 Overall, my experience with MailerLite has been excellent. It has helped me streamline my email marketing, save time, and achieve better engagement with my subscribers. The support team is responsive and helpful whenever I have questions. MailerLite provides great value for money and is a solid choice for both beginners and professionals. Pros MailerLite is very intuitive and user-friendly, even for those who are not marketing experts. The drag-and-drop editor makes it quick to design professional campaigns, and the automation tools are powerful yet simple to set up. I also appreciate the excellent deliverability rates and the clean, modern interface. Cons Some advanced features require upgrading to a paid plan, which can be a limitation for very small businesses. However, the free plan still offers a generous amount of functionality compared to other platforms. Review Source KW Krista W. Author Writing and Editing Used the software for: 1-2 years ### "Good platform" June 1, 2026 5.0 Mostly good. Helpful support. Adding subscribers is quick and accessible. The "undo" option is complicated and does necessarily correspond to your last action. Pros Easy-to-use templates, variety of content elements, easy to upload images, accessible resend features Cons Changing a text's color, bolding, formatting --I have to highlight text a second time for it to recognize I am trying to change it. Review Source Response from MailerLite June 4, 2026 Hi Krista, thank you for sharing such thoughtful feedback! We're glad to hear you've been enjoying the templates, content blocks, image uploads, and resend features, and that adding subscribers has been a smooth experience. We also appreciate you highlighting the areas that could be improved, we'll be sure to pass it along to the team. Small editing frustrations can add up, and we’re always looking for ways to make the experience more intuitive. Thanks again for choosing MailerLite and for taking the time to help us improve 💚 MO Mark O. Partner Entertainment Used the software for: I used a free trial ### "Great For My Needs" June 19, 2026 5.0 Considering that I’m in a trial phase and also considering the fact that because I don’t have a large number of emails, it’s incredible that this is a free mailer for me at this point. I would recommend it for sure Pros Mailerlite did a great job setting me up to import about 175 emails. The bot helped me organize it up with the live chat. Took care of Buisness in about 10 minutes. I’m ready to go now. Haven’t sent out my first mailer yet, but I really like these guys and get a good feeling for them. Cons It’s always sticky setting up a large file but I got through it and live chat was excellent. So far I have no real complaints so far. Review Source Response from MailerLite June 23, 2026 Hi Mark, thank you for the great review! 😊 We're glad to hear the setup process went smoothly and that our bot and support team helped get everything ready in no time. Good luck with your first campaign, and thanks for recommending us 💚 MH Margaret H. Sole Member Arts and Crafts Used the software for: I used a free trial ### "Perfect intro mail management system" June 19, 2026 5.0 I would recommend it to anybody needing a good intro mail system and it's probably great beyond that too but I'm not that far in my business yet :-) Pros I love that I can get used to this mail management program for free. It's really intuitive and super easy to get help whenever needed. Cons I suppose it will suck to find I can't use some aspects of it once my 14-day trial is over-I don't know now what those aspects in particular are. Review Source Response from MailerLite June 23, 2026 Hi Margaret, we're so glad you're finding MailerLite easy to use and that our team has been there when you needed help. It's great to hear the free trial has given you a chance to get comfortable with the platform and explore what's possible. Wishing you lots of success as your business grows, and thanks for recommending us 💚 BI Bernadett I. Interior designer Architecture & Planning Used the software for: 6-12 months ### "Helpful support and powerful automation tools" June 3, 2026 5.0 Overall, I have had a positive experience with MailerLite. The platform is user-friendly, visually modern, and offers strong automation and landing page features for small businesses and creators. I experienced a stressful email delivery issue during setup, but the support team stayed patient, investigated the problem thoroughly, and helped me confirm that the automation system itself was working correctly. I especially value the balance between simplicity and professional marketing tools. Pros The customer support team was very patient and helpful during a complicated automation troubleshooting process. I especially appreciated that they actually tested my workflows and checked backend delivery logs instead of only sending generic replies. Cons The troubleshooting process for email delivery issues could be more transparent for users. In some situations, it is difficult to understand whether the issue comes from the automation setup, subscriber status, or local inbox filtering. Review Source Response from MailerLite June 8, 2026 Thanks so much for the thoughtful review, Bernadett! We’re really happy to hear our support team was able to help you work through a complex automation issue and we also appreciate your feedback on improving transparency in troubleshooting, that’s valuable input and something we’ll keep working on.😊 Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.