# Gingr Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Gingr Software - reviews, pricing plans, popular comparisons to other Kennel products and more. Source: https://www.capterra.com/p/136469/Gingr --- # Gingr Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gingr ## What is Gingr? Made by pet lovers, for pet lovers. Gingr is the top pet-care software. Features include: Gingr PreCheck, Pet Parent Mobile App + Portal, Multi-Location Functionality, Online Bookings, Automated Reminders, Marketing Campaigns, Pet Report Cards, Staff Scheduling, In-Depth Reporting. Gingr has the highest security and reliability in pet-care software, with A+ ratings in data security, uptime performance and speed. ## What is Gingr used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Pet Grooming](https://www.capterra.com/pet-grooming-software/)[Kennel](https://www.capterra.com/kennel-software/) Overall rating Based on 214 user reviews Reviews sentiment Positive 91% Neutral 2% Negative 7% Pros & cons Intuitive and accessible design Efficient staff training tools Recurring software glitches Starting price $95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gingr alternatives Highest Rated [4.8 (1,129)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month [4.8 (255)](https://www.capterra.com/p/154785/GoReminders/reviews/) Starting price $8.00 Per User, Per Month [4.7 (3,479)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/136469/Gingr/alternatives/) ## Pros and Cons Intuitive and accessible design 94% positive reviews out of 33 Most reviewers describe user interface as easy to navigate, web-based, and simple for all experience levels. Recurring software glitches 70% negative reviews out of 33 Most users report bugs and issues, including glitches, display problems, and unresolved errors that disrupt daily operations. Micaela M CEO, 11 - 50 employees. "The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. " Efficient staff training tools 90% positive reviews out of 31 Most reviewers find staff management features simplify onboarding, improve efficiency, and provide helpful training resources. Responsive customer support experience 95% positive reviews out of 21 Most reviewers indicate quick response ensures timely help, thorough answers, and consistent support for user needs. Amanda G Human Resources Generalist, 10,001+ employees. "The responses were prompt and helpful, and the dashboard provided a comprehensive view of your day." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.5 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Online Booking 4.0 (26) 69.23% of 26 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Appointment Management 4.0 (23) 73.91% of 23 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Calendar Management 4.0 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Pet Grooming 4.2 (19) 78.95% of 19 reviewers that rated this feature as important or highly important For pet grooming businesses Appointment Scheduling 4.2 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Gingr 87 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A repository of information about animals in an organization's care Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees Automated reminders and confirmations for booked appointments and events via text or email Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Manage relationships with customers and address customer concerns Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Tracks the time an employee has worked A list of events with their respective dates Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Automatically find mutually available meeting time slots across multiple calendars Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Mobile pet grooming business that can work from different locations Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Accept and process online payment transactions Accept, record, and reconcile financial transactions Adjust communications based on previous interactions or personal preferences Saves and tracks pet birthdays For pet grooming businesses Accept and process customer payments for products or services using hardware and software Active reporting of data and metrics Upload, track, and submit receipts in a central database Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Database containing accurate and up-to-date information on all operational services Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (185) 4.3 Based on 185 reviews ## Pricing Value for money 4.3 (178) Free Trial [View pricing plan details](https://www.capterra.com/p/136469/Gingr/pricing/) Spa $95.00 Flat Rate,Per Month It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Email & Chat Support - Employee Time Clock - Group Classes - Online Portal - Reporting - Retail - Vaccination Management Play $135.00 Flat Rate,Per Month It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Online Portal - Reporting - Retail - Vaccination Management Stay $150.00 Flat Rate,Per Month It includes: - Appointments Scheduling - Automated Email & SMS - Card Payments - Daycare Packages - Email & Chat Support - Employee Time Clock - Group Classes - Lodging Calendar - Online Portal - Reporting - Retail - Vaccination Management Value for money 4.3 (178) 4.3 Based on 178 reviews ## Integrations [ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ IFTTT](https://www.capterra.com/p/186695/IFTTT/)[ Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/)[ CardConnect](https://www.capterra.com/p/141024/CardConnect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (209) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (209) 4.4 Based on 209 reviews ## User reviews Overall rating 4.5 Based on 214 reviews Filter by rating 5(153) 4(41) 3(4) 2(3) 1(13) Mentioned topic Sorted by most recent ME Maxwell E. Co-founder Veterinary ### "Worst software company ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 19, 2026 Pros I cannot wait to switch from Gingr to Goose or MoeGo later this year. Everything has gotten worse from five years ago to today. Nothing has improved. It only gets worse over time Cons It has gotten much worse. They won't let you use your own merchant services firm and their response times have gone from 20 minutes to three days Switched from [PetExec](https://www.capterra.com/p/92864/PetExec/) Consolidating vendors and erp systems for a new acquisition Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reasons for choosing Gingr Easier use for employees, slightly faster Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kara D. Owner Consumer Services ### "Customer service is horribly lacking" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 7, 2026 The first two years were pretty good. That last year has been a series of issues that go unresolved. Pros We love how customizable the grooming calendars/appointment set up is. We have multiple groomers and they all take their dogs at different times, some in blocks, some not. This was the only software I could find at the time we were looking that would accommodate our complex scheduling choices. Cons The customer service has degraded to the point that the software cannot be recommended. We cannot get a person to help with even urgent matters and support tickets seem to be going unanswered. Currently our system SMS messages are not consistently being sent and there is no way to know which ones actually went to the customer. The Communications portion of owner records show the message as having gone but nothing is shown as sent in History, even if it was sent. It is a total mess that has undermined our customers' trust in us. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) We wanted a more integrated software that did more than schedule. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Reasons for choosing Gingr The groomer schedules were more customizable with Gingr Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 9, 2026 Hi Kara, thank you for taking the time to share your experience with Gingr. We truly appreciate you calling out the flexibility of our grooming calendars and appointment setup. Supporting complex scheduling needs is something we know is critical for grooming businesses like yours. However, we’re disappointed to hear about the challenges you’ve encountered with support and SMS communications. We understand how disruptive this can be, especially when it impacts your customers’ trust in your business, and we appreciate your honesty in sharing these concerns. At the moment, we’re unable to locate any open support tickets under your name in our system. That said, we would love to look into this further and investigate what you’re experiencing. If you’re willing, please reach out to us directly at support@gingrapp.com with your account and issue details. Thank you for being a Gingr customer. EH Ed H. Manager Hospitality ### "Don't use this software!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 31, 2025 BEWARE!!! If I could give negative star rating, I would. Gingr and it's venture capital \[sensitive content hidden\] blatantly ignore their clients. The only reason my business is with them now, is because they buy other software companies and force you to switch. I have spent decades in the IT and computer software industry before changing to the pet industry. I strongly recommend you do your best to avoid Gingr! Do some homework and research. Search the user groups. They have a private group on Facebook. There group members have the same complaints about this software. Pros They are good with billing businesses for their service. Software has many service features...some even work. Cons This software is owned by a venture capital firm. They \[vc firm\] don't care about the software or service and are very arrogant. They just buyout other better softwares and make them disappear. Revelation Pets is their UK counterpart, owned by the same firm. It's fairly well known that the support staff ignore calls and other communication. Impossible to speak with support and/or sales! Most of the available features don't work properly. Very complicated system to setup and maintain. The software is full of software bugs. They don't ever tend to fixing the software!!! Our customers find the portal and phone app very difficult and confusing - they HATE IT!! We have lost business as a result of this garbage software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Layamon B. CEO Consumer Services ### "1-Star Review for Gingr: A Software Company in Serious Decline" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 26, 2025 We recently took over a new site and were encouraged by Gingr to migrate from PetExec as soon as possible. The day after taking over, I was hit with an unexpected $2,000 “gateway fee” on my credit card, but was told it would be refunded once we switched to Gingr. Nearly a month later, we were still stuck on PetExec because Gingr couldn’t complete the migration, and the refund still hadn’t arrived. What followed has been one of the most frustrating software experiences of my business career. Support is practically non-existent. Emails go unanswered for days. Phone support is impossible to reach. Staff routinely set out-of-office replies for long weekends while critical issues remain unresolved. Every day during this transition something else stopped working or glitched. For example: when owners upload vaccination records through the customer portal, these files never appear on the business dashboard. The system accepts the files, says they’re uploaded, but they vanish. We've used Gingr with our other locations for the past five years. It’s astonishing how far this software has fallen in such a short period. Gingr used to be an excellent platform with reliable support. Today it feels like a company in steep decline, and we are seriously reconsidering our long-term future on the platform. If you are evaluating pet-care software, I strongly recommend treading carefully. Our experience has been costly, stressful, and well below the standard a professional operation should expect. Pros It has a lot of features, and if they all worked consistently the potential is huge. It is good at the basics, but there are several ongoing issues that they refuse to acknowledge as problems. You will see from some reviews, that they used to be quite good. However, I would urge anyone reading this to filter by 'most recent', to get a more accurate reflection of where they are currently at. Cons Customer Support is virutally non existent. They refuse to acknowledge the needs of customers outside of the US. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2025 Hi Layamon, thank you for taking the time to share your honest feedback. We're truly sorry to hear about the long support wait times you experienced since switching to Gingr. That’s not the level of care we aim to provide, and we appreciate you bringing it to our attention. Our team will be reaching out directly to ensure you’re fully taken care of moving forward. We appreciate your patience and the chance to make this right. If there’s anything else you need, we’re here to help. EC Eileen C. Owner Retail ### "Don’t use this platform." 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 5, 2025 They’ve recently made changes that they claim are related to Stripe, yet they completely control the processor and all changes are internal. They’ve changed their batching timing with no notification to customers and after 2 weeks of your guess is as good as mine in terms of when our money will hit our account, they still have no answers, blame Stripe, have a mysterious merchant services department who evidently no one is allowed to speak to, even internally customer service. As a small business, I have no idea when I’ll get paid again and that is an impossible way to operate. I was warned too late bc we had already made the switch that when they were acquired by a PE firm, all went downhill. Wish I’d known before I made the switch. Pros Can’t think of any at the moment. We used Gingr years ago for 2 locations and thought it would be a good idea to go back after trying MyTime for 4 years and found it very expensive. Big mistake. Cons So many bugs with booking, messaging and most importantly, payment processing. Marketing is unusable. Messages are impossible to send, pictures never go through. Switched from [MyTime](https://www.capterra.com/p/145188/MyTime/) Mytime was very expensive but honesty, I now see why. They are light years ahead of Gingr. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2025 Eileen, we’re sorry to hear that your experience using Gingr hasn’t met expectations, and we understand how stressful payment-related issues can be for a small business. The issue affecting payouts has been reviewed and should now be resolved. We sincerely appreciate your patience while it was addressed. We recognize recent updates may have caused some disruption, and we are taking steps to improve communication and clarity around any changes moving forward for all Gingr customers. If you are still experiencing issues with your payouts or have any unresolved matters, please don't hesitate to contact us so our team can assist. Tiffany T. owner Veterinary ### "I wouldn't rate this software in the top ten" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 4, 2025 Did this company sell to the dark side!? What happened!? Customer service is now at the bottom of their list (one can only draw this conclusion; they have become entirely unreachable-- I mean, you can't even reach their sales team!). If you are looking for pet industry software, I recommend looking elsewhere as Gingr's fees keep going up and service has drastically declined to pretty much non-existent. And the worst part--they have a behind-the-scenes handshake with a couple of merchant card companies (Cardpointe, and I think Stripe). Gingr will impair your level of software performance if you don't use one of their partners (Gingr won't push invoice transactions to your merchant card machine anymore unless you use one of their partners). So you keep paying more in subscriptions and they add a little pad for themselves on the merchant card side. They make decisions to add/subtract onto your swipe fee percentages; yes, I know because I called to complain a couple of years ago and they so-called negotiated with me to bring down our percentage,. . . because I'm a good customer and we had a lot of transactions . . . imagine that? What? Is this legal? This doesn't feel like the pet industry software we originally signed up for three years ago, it feels like it has become more of a greedy corporate shell of bots, feeding off of increasing your subscription fees and carving off merchant card fees. Pros This software should not be in the top ten. As a customer, I can tell you that something has seriously shifted in our experience using this product. Please read on. Cons Customer service was eliminated, only AI chat bots now. Customer portal is very disliked by our clients; is clunky and non intuitive. Gingr behaves as a merchant card (swipe fee) middle man unfairly adding costs to your business. Switched from [Atlantis](https://www.capterra.com/p/92869/Atlantis/) the product this kennel was using when we purchased was grossly outdated and not safe as a customer database Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reasons for choosing Gingr customer service -- which has been completely removed by Gingr and now I feel abandoned as a customer. I understand Gingr recenlty purchased PetExec which is disheartening; I feel bad for the people who were using PetExec. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 14, 2025 Tiffany, this feedback is concerning to hear. We’re truly sorry for any difficulties you’ve experienced while using Gingr to run your pet-care business. This feedback has been escalated to our support leadership, who we've confirmed is currently in touch with you to assist and resolve any outstanding issues. If you encounter anything else, please drop it in that ticket so we are aware. Thank you for being a Gingr customer! AE Amanda E. Front desk manager Hospitality ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 5, 2025 Overall great and easy to use. Communication aspects need to be improved but overall great software. Pros Booking and managing appointments was simple and straight forward. Easy to find client information and manage it. Cons No clear way to communicate with owners about their pet clients. Cannot text message clients. Communication is important. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 8, 2025 Amanda, we appreciate your honest review of using Gingr for your pet-care business. We’re always looking at ways to improve the platform for customers, and your input helps us a lot. If there’s anything we can do to help further, we’d love to know! You can send ideas to us anytime at support@gingrapp.com. MM Micaela M. CEO Consumer Services ### "Run! Don't use this software." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 2, 2025 We hate this program. We have used it for over 6 years and if we could switch without large business interruptions we would leave this program far behind us. Colleagues have cancelled their subscription and moved to Gingr competitors and have been much happier. We plan on switching within the next 12 months. Pros I can appreciate that the program has a great dashboard. It's easy to take a quick glance and get an overview of what is going on in the facility on any given day. Additionally, the credit card integration is (while very expense) convenient. Cons The reports and financial accounting are NOT accurate. The company is well aware of this, has tried to fix the issues, but continue to fall short. If you want accurate accounting I would not use this product. Additionally, there are always bugs. The Gingr team will make updates which affect random parts of the software and they do not catch these bugs. These have cost not just our business but colleges as well thousands of dollars. Gingr doesn't care as a company and considers the monetary loss to our business as a cost of doing business. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) We switched from 123Pet which is now DaySmart Pet. Switched when DaySmart was desktop based and didn't have a cloud feature. Gingr was the only one at the time that had cloud service and the features needed. Alternatives considered [PetExec](https://www.capterra.com/p/92864/PetExec/) Reasons for choosing Gingr PetExec didn't have as many features as Gingr as the time. They have now caught up to Gingr. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2025 Hi there, Micaela. Thank you for choosing Gingr to partner with your pet business. Reading through your concerns, this is absolutely not the experience we want you to have while using our platform. We would love to connect with you to discuss these problems and work towards a resolution. Our team will be reaching out to you soon. Thank you for your honesty. CB Christopher B. Owner Consumer Services ### "Requires serious overhaul in software and customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 28, 2025 Gingr has stopped answering calls, blocked me on social media but is still happy to charge for their defunct program. Will be dropping them as soon as possible. Pros Used to have great features and decent customer service. Report cards are the only saving grace now. Cons Customer service. My kennel runs 7 days a week, they don't provide useful support over weekends and lately I can't get responses to simple fixes. I assume they lost a key software developer from their staff because their program is littered with bugs now, especially in client communications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2025 Hi Christopher, we're truly sorry to hear that this has been your recent experience with using Gingr. Thank you for bringing these issues to our attention. As we've mentioned to you, our support team is looking into them now to work towards a resolution. We appreciate your patience, and thank you for being a Gingr customer. JL Jodi L. Chief Executive Officer Veterinary ### "Gingr requested review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 22, 2024 We have had some high and lows with the application and people who are extremely knowledgeable and others who are not. But overall we just want them to make it right when mistakes occur and they have consistently done that for us. Pros The report card features are what our clients rave about the most. Cons The newsletter and marketing needs more flexibility and options Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Vonigo was aweful and was forced on me to use for my dog training business. I’d be so happy to never use it again. It has too many bugs and wasn’t intended for this use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2024 Hi Jodi! Thank you for sharing your experience of using Gingr. We value your feedback and are happy to have you as part of the Gingr pack! 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