# Page 2 | Signifyd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Signifyd the right eCommerce solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136449/Signifyd/reviews --- Signifyd 4.7 (64) [View alternatives](https://www.capterra.com/p/136449/Signifyd/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Signifyd ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Adam A. Fraud Prevention Specialist Farming Used the software for: 2+ years ### "Signifyd is Tops in Fraud Prevention" February 25, 2020 5.0 We use Signifyd to screen orders for fraud in the irrigation business. It has increased our efficiency and revenue and decreased our labor hours spent and fraudulent orders fulfilled. This has reduced chargebacks to single digits. Best of all, when our manual screening process cannot clear an order, Signifyd will guarantee it and protect your revenue for that order and the price is a small amount to pay for the level of confidence provided. Our company has used quite a few apps similar to this over the years, and Signifyd is, hands down, the best one available in every aspect. Pros Signifyd is easy to use and provides information that speeds up our screening process significantly. Signifyd's model works great for us; it provides an incredible amount of easy to understand and easy to access information that's directly relevant. Best of all, there is no charge unless the guarantee is used. Other companies charge exorbitant amounts for the information Signifyd provides and without the option for an inexpensive guarantee. Signifyd has increased our revenue by allowing us to release orders we may have cancelled previously and has reduced (by a great degree) the amount of labor hours needed to screen orders. Cons It's difficult to find a weakness in Signifyd, at least without nitpicking details. I suppose if there is one thing I'd like to see more robust, it would be the "Search for other cases" under the order IP. Perhaps it just needs a larger sample size, but at the moment that's the least useful feature for us. Review Source EB Erika B. Quality Assurance Manager Sporting Goods Used the software for: 2+ years ### "Eyes where you need them the most" September 6, 2022 5.0 Pros When processing payments for the items that we sell, it's great to have more of a full picture of the customer. Since we are ecommerce, the customer isn't here looking at us while we run the card for payment. Having the extra details that Signifyd is able to provide is important for us. It was fairly easy to integrate this program with our order processing system and there are rarely ever any "hiccups" in communication between the two. Cons The only complaint about this product is with some of the reasons that the transaction is declined for guarantee. There have been instances where the guarantee was denied due to the email address looking suspicious, yet orders with no match at all on the billing address are processed through with an approval. Review Source JW Jenny W. Ecommerce Sales Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Best partners to reduce fraud and maximize sales" March 31, 2021 5.0 We're utilizing Signifyd for fraud management and chargeback management for our ecommerce stores so our Customer Service team doesn't have to be tasked with trying to check for and reduce fraud and our Finance team can streamline chargebacks. Pros Fraud management is no longer a pain now that we've partnered with Signifyd. We're able to minimize our time managing fraud, maximize sales and revenue and minimize risk to both consumers and our business. Their customer service and account teams are really responsive and collaborative. They also provide loads of meaningful insights. It's a great company to partner with. Cons It was really easy to implement with our Shopify store but a little bit more involved with our Sitecore store (which is essentially a custom build). Reason for choosing Signifyd All departments chose it when asked independently - Web development for ease of integration, Finance for chargeback maintenance and Customer Service for fraud detection Review Source JC Jade C. Management Furniture Used the software for: 2+ years ### "Very Efficient" August 29, 2022 5.0 Pros We like that we get daily notifications about possible fraudulent orders. Being reimbursed for the chargebacks on orders that were approved is an added benefit. Cons There really is no con. Signifyd has saved us from loosing money on a fraudulent order. The fact that it breaks all of the customer information down is very helpful. Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Added fraud screening. Review Source JF James F. Director, Credit / Collection Consumer Goods Used the software for: 2+ years ### "Signifyd " August 30, 2022 4.0 We are protecting the company from financial fraud related to consumer product shipments. Pros Time saving is one of the major advantages of using Signifyd as a fraud detector. There is another one worth mentioning that became apparent when I was exposed to other third-party fraud detection software solutions. That advantage would be the ability to resubmit declined orders after collecting additional information from consumers, which is not offered by all solutions. It provides me the peace of mind to make a final ship / no ship decision. Artificial intelligent is a fantastic tool but having that human touch on the secondary review sets Signifyd above the rest. The last thing I want to do is decline a valid order and potentially sacrifice brand loyalty. Cons Cost per transaction is higher than other solutions. Review Source AR Andy R. Owner Automotive Used the software for: 6-12 months ### "Best One Yet" February 27, 2020 5.0 Pros Using with BigCommerce it is as simple as downloading the app and setting up an account. The rest is pretty straight forward. Functions are easy to use and navigate. It shows detailed info about the customer, address, phone number IP address and much more. Approved/Disapproved orders are instant 99% of the time. A few get manually reviewed but is still no more than a hour after the order at the latest. By far the best fraud software I have used for a reasonable price. Also if a order does end up getting a chargeback, they will refund the order if they approved that specific order. I have only had 2 out of 1000s of orders and they reimbursed me pretty much no questions asked. Cons So far the only thing I have found is every once in awhile a order will get denied when I personally think it checks out good and vice versa. But this has only happened 3-4 times in the last year. Not many cons to complain about. Alternatives considered [Kount](https://www.capterra.com/p/226974/Kount/) Reason for choosing Signifyd Pricing and usability. Review Source AT Anna T. PM Retail Used the software for: 2+ years ### "Peace of Mind charges..." November 1, 2022 5.0 Pros Signifyd guarantees 100% of the charge-backs if there is any. We have been for over 6+ years with them and we never had a charge-back. Cons Sometimes when they decline a guarantee the turn-around time is not up to speed for a reconsideration/manual verification. Review Source BA Brian A. President Health, Wellness and Fitness Used the software for: 2+ years ### "Best In Class" March 6, 2020 5.0 Pros It is extremely accurate in catching fraudulent orders and transactions. So far I don't think it has missed any in the two years we've used their services. It opens up the possibility to gain more sales. For example, we can offer customers the ability to create orders where the shipping and billing addresses do not match. This is a big deal in today's e-commerce economy. Before Signifyd, that was a major risk since it's one of the most common ways scammers buy goods with stolen credit cards. Cons I wish it had a way to fully intervene with a transaction and stop it from processing rather than only giving a warning that an order is fraudulent. Review Source SW Sam W. eCommerce Manager Retail Used the software for: 2+ years ### "Signifyd gave us confidence in our online sales." October 25, 2019 5.0 Pros When we first started selling furniture on our website, we could have chargebacks and fraud. At one point we stopped taking American Expresses because we had so many chargebacks from customers who used it. Once we started using Signifyd we were confident in any sale approved by Signifyd and usually canceled the ones that weren't. With their Portal, you could tell when they were obviously a fraud. Cons Initially, when we started using this every so often a sale would take a while (24 hours or more) to be reviewed. But we haven't experienced that in quite some time. Most sales are reviewed instantaneously. Review Source VR Verified Reviewer CTO Health, Wellness and Fitness Used the software for: 1-2 years ### "Valuable Asset To The Business" March 23, 2020 5.0 Signifyd was purchased to reduce the number of fraudulent charges and charge backs. Simply put, the service has consistently done both. Pros 1\. Easy to implement - service was easy to incorporate into our payment process 2. Reduced Fraudulent Transactions - Service significantly reduced the number of fraudulent charges Cons Buyers must carefully consider the minimum service fee to ensure appropriate ROI Review Source JR Jason R. Founder Retail Used the software for: 2+ years ### "Makes Same Day Shipping Possible" March 5, 2020 5.0 The entire experience has been beneficial towards our same/next day shipping goals. Pros I like the succint summary of each transaction. We are provided information that helps us fight unwarranted chargebacks. The dashboard is great for approving orders when you are busy. Cons With the Shopify integration, it can be a bit tricky to route several stores through one account. I still have orders showing as trials for different clients - however this is more of a visual issue than anything. I have been assured the data will be store in the event of a chargeback. Review Source KT Kevin T. Director of Customer Care Consumer Goods Used the software for: 2+ years ### "High approval rate but catches the bad guys" March 31, 2021 5.0 We have been very pleased with our partnership. A very high percentage of approvals and we identify the bad guys. Had one a few weeks ago where they threatened to blow us up on social media but when we called them out because Signifyd identified there were 34 fraudulent orders from various vendors they went quietly into that good night... Pros Reviews every order against a very large database Cons Absolutely no complaints. Any issues we bring up are immediately addressed. Reason for choosing Signifyd Best value for your dollar...peace of mind that fraud will not be an issue Review Source LH Luke H. Owner Consumer Electronics Used the software for: 2+ years ### "Works great!" February 25, 2020 5.0 Great, saved our company - would be out of biz without them Pros ease of use integration is seamless support is always there solve problems before they become problems easy to staff out and have them operate Cons cost - like all things could be less set up $ where this is used and not used. I only want to insure orders over $200 but I must use all so I end up going in and manually canceling all orders under $200. Reason for choosing Signifyd I looked at a few others' that had a bad UX and janky integration. Glad I chose signifyd Review Source JJ Jeff J. Customer Care Manager Consumer Goods Used the software for: 2+ years ### "This product does exactly what they say it will do!" August 30, 2022 5.0 Pros This has made reviewing and navigating our potential fraud orders much easier. When fraud is on the rise, it has been a great tool. Cons The biggest issue is the lack of protection against "delivered but not received" situations. This is partially due to our inability to integrate this into our systems due to our payment solution. Review Source GC Gavin C. ecommerce director Wholesale Used the software for: 2+ years ### "Good product" March 13, 2020 5.0 Overall, the product saves us the time of having to inspect all orders and we can proceed conducting business with confidence. Pros The product is easy to use and if there are any cases that need to be addressed, the Signifyd team provides details that led them to their decisions. Cons Some of the abbreviations in the notes for declined orders are not easily identifiable. Reason for choosing Signifyd I chose Signifyd for the better price and guarantee. Review Source SP Sam P. Partner Retail Used the software for: 2+ years ### "EVERY WEBSTORE OWNER NEEDS THIS...." February 25, 2020 5.0 \*It provides security in that if I ever have a purchase that I am concerned about regarding possible fraud, it will quickly do background checks and either give an approval or rejection. \*If Signifyd declines the transaction, I don't pay a cent for the background check \*I only pay if I choose to accept the approval and a small fee is then taken by Signifyd, which is well worth the fear of losing all my money through a fraudulent transaction \*I believe every website business should add this app, it has certainly given me peace of mind after having had a few issues with fraudulent use of cards where the banks took my money as well as I lost the goods I sent in good faith believing the transactions to be legitimate prior to coming on board with Signifyd. Pros I loved the fact that it is easily synchronised with my Shopify website. \*It doesn't take long at all to set up. Cons I could not fault the software so I have nothing bad to say here. Review Source FF FABRIZIA F. E-commerce Manager Retail Used the software for: 2+ years ### "Thank you, Signifyd!" March 17, 2021 5.0 Our experience with Signifyd is great! We rely a lot on the software to validate our e-com orders daily. Pros Thanks to Signifyd's expertise, we can avoid long chargeback procedures. It is a huge help to have our e-com orders reviewed by the team daily. Cons Guaranteed Payments covers merchants against chargebacks associated with fraud or unauthorized charges only. Review Source SW Stan W. Owner Apparel & Fashion Used the software for: 2+ years ### "Peace of Mind" February 25, 2020 5.0 Appreciate that we were able to use it on demand, rather than paying to guarantee all orders. We like that the software flags suspicious orders for us and then we can decide whether to guarantee it or not. Pros That we can use it on demand. Only have to pay for a guarantee on the orders that are suspicious. Cons It would be nice to know exactly why an order got the score it received. Review Source JC JUSTIN C. VP of Finance Retail Used the software for: 1-2 years ### "Good idea and review but a bit pricey and leaves coverage gaps" March 13, 2020 3.0 generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved. Pros fraud/customer review. quickness of reimbursement once approved Cons leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7. Alternatives considered [Viber](https://www.capterra.com/p/180348/Viber/)[Riskified](https://www.capterra.com/p/145184/Riskified/) Reason for choosing Signifyd sales person Review Source RF Rene F. Sales Retail Used the software for: 2+ years ### "Ease and peace of mind" March 18, 2020 5.0 This is been a time-saving addition to our company. Now the employee that was doing the verification can dedicate his time to something else. Pros Everything. I have the peace of mind in knowing that any chargeback is secured and insured. Cons The 7-Day aging limit on the quotes. After 7 days the software will not accept the invoice Review Source Robert Y. Solutions Architect Internet Used the software for: 2+ years ### "My Recommendation for Fraud Prevention" April 24, 2019 5.0 It is my goto recommendation. Pros The level of protection you receive with this product is incredible. And they stand by their commitment to preventing fraud. Cons Frankly, I love the software, it can be complicated if you have a complex workflow for purchase. Review Source SB Spencer B. IT/Ecommerce Specialist Sporting Goods Used the software for: 6-12 months ### "Signifyd is a great tool" February 25, 2020 5.0 We have had an extremely positive experience with Signifyd. The SaaS works very well and has greatly reduced the amount of time that employees have to look at orders that come in. Signifyd has prevented fraudulent sales that our team would have approved without the service and has allowed sales that we would have blocked. Overall we have noticed a marked increase in our order volume and acceptance rates. Pros Reduces hands-on order auditing Increases order acceptance rates Prevents fraudulent sales Cons The time given to submit a dispute through Signifyd is extremely short. We have missed a deadline to submit by 1 day due to the dispute not being in our mailbox until it was too late Review Source JC John C. E-commerce Cosmetics Used the software for: 1-2 years ### "We no longer worry about fraudulent orders" March 13, 2020 5.0 Pros The time that is saved in judging whether or not to move forward with the order process has diminished and this has helped us offset risk of fraudulent orders going through. On top of that, there are plenty of interesting data points on our customers that are shown. Cons There was a time where the data was not showing and it took a couple weeks to be back. Also we wish we could integrate data points of our consumers into our CRM. Review Source YM Yunus M. Operations Manager Computer Hardware Used the software for: 2+ years ### "Peace of Mind" February 27, 2020 4.0 Great product Peace of mind. Pros Peace of mind and not to worry about a Fraudulent Orders . If Signifyd Approves it, I am Covered Cons wish I could talk to a customer service rep if needed Reason for choosing Signifyd If Signifyd Approves it, I am Covered. Best Value and good Customer Service skills. Review Source jL justin L. director of ecommerce operations Sports Used the software for: 6-12 months ### "Great software" March 23, 2020 5.0 They have been great to work with from onboarding, integration, continued support etc. One of the easiest integrations I've been a part of. Pros We appreciate the reduced labor and ease of use. It just runs in the background and the orders keep flowing. Cons The only con would be the cost. It's still a value for us, but in ecommerce you're always looking for a slight edge. Alternatives considered [authorize.net](https://www.capterra.com/p/221412/authorizenet/) Reason for choosing Signifyd Better integration with bigcommerce. Review Source Similar Products Featured