# Signifyd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Signifyd the right eCommerce solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136449/Signifyd/reviews --- Signifyd 4.7 (64) [View alternatives](https://www.capterra.com/p/136449/Signifyd/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Signifyd Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews sl simon l ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “top service wont ever move, this is essential to our business to keep the payments secure and safe“ June 24, 2024 EB Erika B Quality Assurance ManagerSporting Goods, 51 - 200 employeesUsed the software for: More than 2 years. “There have been instances where the guarantee was denied due to the email address looking suspicious, yet orders with no match at all on the billing address are processed through with an approval.“ September 6, 2022 EB Erika B Quality Assurance ManagerSporting Goods, 51 - 200 employeesUsed the software for: More than 2 years. “When processing payments for the items that we sell, it's great to have more of a full picture of the customer. Since we are ecommerce, the customer isn't here looking at us while we run the card for payment.“ September 6, 2022 BB Bessie B ACCOUNTS RECEIVABLEFurniture, 51 - 200 employeesUsed the software for: More than 2 years. “do not like that I have to put in parameters, prior to I would just a listing of all customer's and status.“ August 29, 2022 JJ Jeff J Customer Care ManagerConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “This has made reviewing and navigating our potential fraud orders much easier. When fraud is on the rise, it has been a great tool.“ August 30, 2022 JJ Jeff J Customer Care ManagerConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “The biggest issue is the lack of protection against "delivered but not received" situations.“ August 30, 2022 JW Jenny W Ecommerce Sales DirectorLeisure, Travel & Tourism, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We're able to minimize our time managing fraud, maximize sales and revenue and minimize risk to both consumers and our business.“ March 31, 2021 LD Laci D Content Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “We have a very long buying cycle, so we don't like that address changes are very cumbersome.“ September 8, 2022 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua H. Software Engineer Furniture Used the software for: 2+ years ### "Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent" December 5, 2018 4.0 We're an online marketplace and we had a fraud scare several years back. We put in our own measures that helped a bit, but we don't have access to anywhere near as much data as Signifyd so there's only so much we could do. Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow. It only took a week and it's given us great peace of mind and helped catch more than a few bad transactions over the years. Pros Signifyd allows for a simple API integration to send them data on transactions. They normally return a "fraud score" in less than 5 seconds, and they provide a nice visual panel to review the reasons they gave that particular score on their site. It's easy to add team members as human reviewers and manage different teams reviewing different items. You can also change how strict you want to be by simply adjusting the score at which you consider something to require manual review. Cons For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance. Review Source AK Adam K. Ops Manager Sporting Goods Used the software for: 2+ years ### "Best of the Best" August 29, 2022 5.0 Pros Ease of use, set it and forget it Fast reimbursment Accurate fraud ratings, minimal false negatives Cons No secure way to submit customer ID or verify customer identification No "white list" or Blacklist Alternatives considered [NoFraud](https://www.capterra.com/p/207386/NoFraud/) Reason for choosing Signifyd NoFraud reaches out to customers to verify ID This confuses customers and creates MORE work for us They have WAAAAAAY too many false negatives and flase positives They don't seem to take much risk at all Review Source VR Verified Reviewer Business Development Intern - Smart Products & Online Retail Used the software for: 6-12 months ### "A good software for fraud control but probably not the most powerful" April 2, 2018 3.0 Pros There is a very nice dashboard when you login: you can see in one second all the las orders with a color code and a rating, with some statistics to check what's going on your store. The fraud control is super fast, it's almost immediate and you can review all the orders information on the software. Cons The customer service is very disappointing: sometimes, the rating does not help to know if an order is approved or rejected, cause it's unsure if its a fraude or not. But their help desk does not give more information. Also, many details are lacking: is it a confirmed fraud, a probable fraud, a rejected, a reproved order? Other softwares have more features. Review Source KM Kaitlin M. Senior Director Omnichannel Apparel & Fashion Used the software for: 2+ years ### "Happy customer for 5 years" October 21, 2019 5.0 We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions. Pros The software has been stable and trustworthy for the past 5 years Cons The actual software algorithm is not clear on how competitively differentiated it is from others in the market Alternatives considered [Riskified](https://www.capterra.com/p/145184/Riskified/)[Forter](https://www.capterra.com/p/179663/Forter/) Reason for choosing Signifyd The team remained dedicated to Lacoste while we tested with a subset or orders for many years before fully moving to their solution. Switched from [cybersource](https://www.capterra.com/p/195/cybersource/) Signifyd's solution is proactive and aligns with our business goals. Review Source MG Matt G. Director of eCommerce Retail Used the software for: 1-2 years ### "Great and easy to use" March 23, 2020 5.0 It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine. Pros The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate. Cons You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons. Alternatives considered [FraudLabs Pro](https://www.capterra.com/p/152460/FraudLabs-Pro/)[Kount](https://www.capterra.com/p/226974/Kount/) Reason for choosing Signifyd Better shopping cart integration, price, features. Review Source FB Fabian B. General Manager Retail Used the software for: 2+ years ### "Signifyd Protects Us From All Fraud Transactions" March 9, 2021 5.0 Pros Integration was really easy. It worked immediately after set up with no issues. It is a plug and play solution. Requires little to no maintenance. It is working for you in the back ground and flags all Fraud transactions. If any Fraud transaction gets thru, they have a very easy process to reimburse you for fraud related credit card chargebacks/distputes. Cons no issues. it really is a great product. Switched from [Kount](https://www.capterra.com/p/226974/Kount/) Guarantee reimbursement on any Fraud transaction that might get thru. Highly recommended by our developers and they were right! Review Source VR Verified Reviewer Webmaster Apparel & Fashion Used the software for: 2+ years ### "Say goodbye to Chargebacks" May 9, 2019 5.0 Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor. Pros Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great. Cons We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration. Review Source VR Verified Reviewer Senior Director of Ecommerce Apparel & Fashion Used the software for: 1-2 years ### "Helpful But Beware If You Have A Lot Of Returns" March 20, 2019 4.0 Really helpful but the return part was a challenge. If they could figure out how to automate that, it would be amazing. Pros Gave great insight into customer risk, and my team used it daily. We partnered with Signifyd after an incredible Black Friday/Cyber Monday, which then resulted in a rather brutal amount of chargebacks because we were not prepared. It was easy to implement and did not take much training before we could use the data it provided. Cons It does not automatically process refunds! So we would have to go in and manually do this, otherwise we would get charged for the screening of every purchase. It was unmanageable for any business doing 5-10M in revenue per year. Review Source Matthew V. Director Retail Used the software for: 1-2 years ### "Pays for itself" April 1, 2021 5.0 Prior to implementing Signifyd we had two expensive fraudulent orders which were worth AU$900 each. After implementing Signifyd we have not had a single chargeback claim as we cancel all orders that Signifyd flag as suspect and won't guarantee. It has paid for itself! Pros Signifyd requires minimal input once setup and notifies us if orders are potentially fraudulent and provides a guarantee our online orders are not fraudulent. Cons The only con I can think of is that you need to login to the dashboard to cancel an order guarantee (if the order needs to be cancelled) you can't do it from the Magento integration. But this is minimally inconvinient. Reason for choosing Signifyd Signifyd provides an order guarantee on top of the risk scores. Review Source MIGUEL A M. CEO Retail Used the software for: 6-12 months ### "The solution we all need" March 3, 2020 5.0 Great Customer Support Pros It is a very complete solution for online purchases making sure the sales to people everywhere and giving merchants peace of mind when processing payments Cons You need more integration with payment methods to verify them. Also a broader portfolio for other types of businesses that want to integrate an anti-fraud solution Review Source pM prosper M. director Automotive Used the software for: 2+ years ### "Happy with service provided. " August 29, 2022 5.0 Overall I am happy with the service. I do not have much to complain about. Pros I like how we can feel safe on every tranasation. Cons I do not like the strict time frame for approving cases that are chargebacks. Review Source JD Joseph D. eCommerce Manager Retail Used the software for: 2+ years ### "Great product, allows me to ship orders without concern of fraud." March 13, 2020 5.0 Pros Signifyd allows us to process and ship all the orders that flow into our ERP without concern of fraud. Knowing the 100% chargeback guarantee from Signifyd, we can ship orders without the need for an additional step in the process. This allows us to ship faster and more efficiently. Cons I have no cons at this point with our use of this product. Review Source KP Karin P. Supervisor eDevelopment Retail Used the software for: 1-2 years ### "Easy to Implement, Reliable" March 2, 2021 5.0 Our overall experience has been great, the support has been outstanding. Pros This software was very easy to implement onto our complicated, custom e-Commerce website. I was able to integrate with our shopping cart without much issue. Cons So far there really haven't been any cons to the software. Reason for choosing Signifyd Cost, efficiency. We are a smaller business in e-Commerce sales and didn't need a higher priced product. This one did what we needed at a reasonable cost that we could justify. Review Source CS Camille S. Manager Consumer Goods Used the software for: 2+ years ### "Great product for peace of mind" March 2, 2021 5.0 Awesome product Pros Simple to use, and takes the worry out of selling online. Signifyd has allowed us to focus on our product they worry and screen for fraudulent orders. Cons Minor con is sometimes perfectly good orders get declined so you need to do some extra work to get them approved. Review Source CG Carmen G. Web proyect cordinator Machinery Used the software for: 2+ years ### "My experience with Signifyd" March 2, 2021 5.0 Pros The software is really easy to use. It has a lot of tolls to help you understand it better and the best part is, you fell really confident selling your products online. Cons Sometimes, when using it in a customized web page, the response time can be a little long. Review Source BB Bessie B. ACCOUNTS RECEIVABLE Furniture Used the software for: 2+ years ### "new upgrade" August 29, 2022 4.0 overall Signifyd has worked well for us. timely responses to our web orders, chargebacks are straight forward. Pros actually preferred older version, easier to look up accounts, customer's Cons do not like that I have to put in parameters, prior to I would just a listing of all customer's and status. more complicated to look up things Review Source SK STAFFORD K. Owner Sporting Goods Used the software for: 2+ years ### "Easy to Use and Largely Accurate" March 18, 2020 4.0 Prevented us from losing money Pros Flags suspect purchases so we can review them Cons Sometimes seems quick to guarantee a suspect purchase. If was suspect, then why the immediate approval? Review Source RC Rohan C. AVP, E-Commerce & Consumer Technology Retail Used the software for: 1-2 years ### "Gamechanger in Fraud Management" March 17, 2021 5.0 Pros Integration team was effective and testing was smooth. Favourite product features would be the Dashboard and Consoles. The colour code scoring and numbering in the console view has been so useful for anyone on our team (E.Com, Customer Service, Loss Prevention). I also use the Insights occasionally as well to compare the data against GA and SFCC Cons Nothing we can think of at this time. Excited to see Decision Centre soon Review Source SG Sheena G. owner Used the software for: 1-2 years ### "Help with potential fraud" April 24, 2018 5.0 Pros This app is a must have for online stores. Ever since I started using signifyd I've received zero chargebacks Cons No cons, the customer service is awesome they do all the work and the interface is very informative. Review Source JJ Jyoti J. Director Consumer Goods Used the software for: 1-2 years ### "Great Service" March 3, 2020 5.0 Protection against chargeback. Pros Protection against chargeback and fraudulent activity. Cons Could not be better than this. Ease of use and customer service is excellent. Review Source LA Lourdes A. Chief Customer Officer Retail Used the software for: 2+ years ### "Easy to use and great communication" March 10, 2021 5.0 Pros It allows our business to run a lot more smoother without worrying about fraudulent orders. Cons Wish we could communicate faster with customer service, although they do typically respond the same day. Review Source nS nafi S. Used the software for: ### "Doesn't work on Magento Cloud" March 3, 2017 3.0 Sygnifyd doesn't work with Magento cloud. If you have bunch of ecommerce stores running on a single magento instance it will NOT work. It only works with a single instance. So if you have 10 different stores for your clilents running on a cloud, you have to have 10 different magento instance running. Review Source sL simon L. Manager Retail Used the software for: 1-2 years ### "Great Fraud Protection" June 24, 2024 5.0 top service wont ever move, this is essential to our business to keep the payments secure and safe Pros the commision is so small compared to the benefits, us not making the decision whether we accept a order due to risk is the main thing, signifyd makes this decision and we have far less risk of a chargeback Cons sometimes orders can be declined by them for no reason which we have to speak to customer service about to resolve Review Source AJ Amanda J. Bookkeeper Retail Used the software for: 2+ years ### "Easy to Understand Background Program" March 17, 2020 4.0 We have been using Signifyd for several years after receiving multiple fraudulent orders and paying a lot in chargeback fees. We saw an immediate improvement in our orders and have saved a lot of money, time, and customers the trouble related to these fraudulent orders. Mostly it works in the background so we can worry about other parts of our business. When an order is flagged, we have the option to appeal it, which we have done on occasion. In the years we have had it, I can only think of a couple of instances where their decision was a problem for us. To err on the side of safety, we did take Signifyd's recommendation and cancelled the orders. It is difficult to tell a little old lady making her first online purchase (who did not sound at all like a criminal mastermind) that we could not fulfill her order because it was flagged as possibly fraudulent. Pros Most importantly, we are seeing far fewer fraudulent orders, even with the fraudsters constantly looking for ways to defraud small businesses. It is easy to use and understand, and if they flag an order as fraudulent when you do not believe that it is, they allow you to appeal the verification. Their process (including appeals) is fast and efficient-- even appeal-approved orders are able to be shipped in a timely manner. Cons It can be somewhat difficult to get them to approve a transaction that they have flagged as fraudulent. It does not happen often, so it is not a huge problem for us, and we do understand that this is for our company's own good. However, our audience is mostly retirees, and trying to tell them that their order was flagged as fraudulent can be... difficult. There have been just a couple of times in the course of 3 years that we did not agree with Signifyd's decision, even after the appeal. Each time, we sided with their decision, which reinforces our trust in the program. Reason for choosing Signifyd Our payment processing system was supposed to have fraud-prevention built in to their programs; however, they did not seem to offer a guarantee. One option still allowed us to fulfill these orders without notifying us that the order was possibly fraudulent. All programs (especially those "built-in" to payment programs) required constant attention-- they did not run in the background the way Signifyd does. Review Source LD Laci D. Content Marketing Manager Retail Used the software for: 2+ years ### "Fraud Protection Guaranteed" September 8, 2022 5.0 Overall, very happy with the product. Pros The peace of mind that the system offers is In the past we used COUNT which helps you spot fraud but we sell high-dollar ticket items so when there was fraud we were on the hook for a lot of money. So even with Signyfied having a fee, it's still easier and more beneficial to determine what our cost of doing business will ultimately be. Cons We have a very long buying cycle, so we don't like that address changes are very cumbersome. Our orders are usually on very large LTL shipments which also mean that when a customer truly realizes how big the shipment is they often times want it delivered to a different location or worst yet the carrier requires a different delivery location because the truck cannot make it to the address provided safely. We would love to see changes in the delivery address handled more efficiently. Review Source Similar Products Featured