--- title: "Signifyd Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Signifyd Software - reviews, pricing plans, popular comparisons to other Chargeback Management products and more." source_url: "https://www.capterra.com/p/136449/Signifyd/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Signifyd Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Signifyd ## What is Signifyd? Signifyd alleviates the burden of chargeback management for e-commerce merchants. Our sophisticated platform analyzes transaction data in real-time, leveraging a vast global network to accurately identify fraudulent orders before they result in chargebacks. By preventing fraud proactively, we significantly reduce the number of disputes merchants have to handle. Our financial guarantee ensures merchants are reimbursed 100% of the loss for approved orders that result in a chargeback. This eliminates the time-consuming and costly process of investigating and fighting chargebacks, freeing up merchants to focus on growing their business instead of dealing with fraud-related disputes. Signifyd transforms chargebacks from a revenue drain and operational headache into a protected cost, providing peace of mind and a healthier bottom line. Our automated system handles the heavy lifting, ensuring efficient and effective chargeback protection. ## What is Signifyd used for? [Risk Management](https://www.capterra.com/risk-management-software/)[Chargeback Management](https://www.capterra.com/chargeback-management-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $1000 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Signifyd?[Manage this product listing](https://www.g2.com/products/signifyd/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Signifyd 4.7 (64) VS. [4.8 (17)](https://www.capterra.com/p/140814/Fraud-net-Guardian/reviews/) Starting Price $1000 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (64) Ease Of Use 4.8 (218) Value For Money 4.6 (57) Value For Money 4.8 (171) Customer Service 4.4 (59) Customer Service 4.9 (166) ## Signifyd alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/10023308/ChargebackStop/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (7)](https://www.capterra.com/p/10007267/ThirdLine/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (220)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) ## FAQs about Signifyd Overview ### Which roles and teams benefit most from Signifyd? Signifyd is most used by eCommerce managers, omnichannel leaders, and operations teams that review orders, manage fraud risk, and reduce manual approval work. Owners, CEOs, and general managers use it to protect revenue and oversee chargeback exposure, while finance teams track payment risk and accounts receivable outcomes. Answer based on 63 reviews Overview ### What company size and industries is Signifyd built for? Signifyd is ideal for small to medium-sized businesses and enterprise e-commerce merchants selling physical goods online, with 82% of reviewers from small businesses and Retail the leading industry at 36%. It also serves Apparel & Fashion and Consumer Goods organizations, each representing 8% of reviewers, seeking fraud and abuse protection with a financial guarantee. Answer based on 64 reviews Features and Usability ### What are the key features of Signifyd? Signifyd includes core fraud detection, payment fraud prevention, chargeback tracking, and order management for eCommerce transactions. Its AI/Machine Learning risk scoring provides approval decisions, fraud alerts, and case management through dashboards, while API and third-party integrations connect screening results to shopping carts, ERP, and payment workflows. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does Signifyd integrate with? Signifyd integrates with 10 third-party tools, including Shopify, Adobe Commerce, BigCommerce, Miva, NetSuite, Salesforce Commerce Cloud, Stripe, and VTEX. It also connects with payment platforms such as Adyen and PayPal. Reviewer feedback specifically confirms Shopify integration for store synchronization, reporting, and implementation. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Signifyd offer? Signifyd provides live online training, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced review of setup steps and product features. Answer based on 1 reviews Getting Started and Support ### What customer support options does Signifyd offer, and how do users rate the experience? Signifyd offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and effective at resolving issues, with same-day responses reported. However, some users want faster communication and easier access to a representative by phone, particularly during setup or order-review questions. Answer based on 17 reviews Security ### How does Signifyd handle data security and access control? Signifyd protects merchants by checking potentially fraudulent purchases and marking orders green for safe shipment or red/orange for possible fraud. It offers chargeback protection and insurance for approved transactions, although some reviewers report insurance was refused on green orders. Reviewers also cite no secure customer-ID submission, identity verification, whitelist/blacklist tools, or delivered-not-received coverage. Answer based on 13 reviews Features and Usability ### How does Signifyd help with chargebacks? Signifyd helps ecommerce merchants reduce fraud-related chargeback exposure by reviewing orders and backing eligible approved transactions. Retail teams value the confidence to ship approved orders and avoid lengthy disputes, while some users report reimbursement requirements, limited coverage types, strict filing timelines, and slower support can complicate claims. Answer based on 21 reviews Features and Usability ### How well does Signifyd manage and screen ecommerce orders? Signifyd speeds up ecommerce order screening by flagging risk and giving teams clear ship-or-cancel guidance. Merchants value reduced manual review, order details, appeals, and integrations with shopping platforms. Some teams encounter false declines, unclear risk reasons, dashboard-only cancellation tasks, and limited flexibility for applying guarantees to selected orders. Answer based on 20 reviews ## Features AI summary Based on 8,724 Chargeback Management reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Signifyd supports **Website Management** and **Order Management**, giving businesses the tools to manage their online storefront and handle purchases more efficiently. However, it does not include **Data Security**. Instead, it offers **Shopping Cart** (**46%**), which still covers an important part of the buying process by helping customers move from product selection to checkout, allowing teams to support smoother transactions and day-to-day sales operations. Payment Fraud Prevention 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Risk Assessment 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Alerts/Notifications 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Real-time Alerts 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Receive notification of issues as soon as they occur Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Signifyd 32 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chargeback Tracking: Track usage and chargeback for disputed transactions/expenses - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Custom Fraud Rules: Rules that can be customized/created based on business requirements for fraud prevention - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Dispute Management: Investigate and resolve disputes/issues using workflow, audit trails, and other system tools - Evidence Management: Administration and control of evidence related to investigations/cases - Financial Transaction Approval: Approve legitimate financial transactions after reviewing for fraud or other risks - Fraud Detection: Identify and prevent suspicious activity - Payment Fraud Prevention: Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities --- Get Advice We can help you find the software with the features you need. Features 4.6 (63) 4.6 Based on 63 reviews ## Pricing Value for money 4.6 (57) Free Trial Basic $1,000 Per Year Value for money 4.6 (57) 4.6 Based on 57 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (59) 4.4 Based on 59 reviews ## User reviews Overall rating 4.7 Based on 64 reviews Filter by rating Counts reflect reviews available in this feed. 5(52) 4(7) 3(4) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful SE Software Engineer Software Engineer Used the software for: 3-5 years ### "Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 6, 2018 We're an online marketplace and we had a fraud scare several years back. We put in our own measures that helped a bit, but we don't have access to anywhere near as much data as Signifyd so there's only so much we could do. Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow. It only took a week and it's given us great peace of mind and helped catch more than a few bad transactions over the years. Pros Signifyd allows for a simple API integration to send them data on transactions. They normally return a "fraud score" in less than 5 seconds, and they provide a nice visual panel to review the reasons they gave that particular score on their site. It's easy to add team members as human reviewers and manage different teams reviewing different items. You can also change how strict you want to be by simply adjusting the score at which you consider something to require manual review. Cons For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance. Operations K. Ops Manager Used the software for: 3-5 years ### "Best of the Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 September 2, 2022 Pros Ease of use, set it and forget it Fast reimbursment Accurate fraud ratings, minimal false negatives Cons No secure way to submit customer ID or verify customer identification No "white list" or Blacklist BD Business Development Intern - Smart Products & Online Retail Business Development Intern - Smart Products & Online Retail Used the software for: Less than 1 year ### "A good software for fraud control but probably not the most powerful" 3.0 April 4, 2018 Pros There is a very nice dashboard when you login: you can see in one second all the las orders with a color code and a rating, with some statistics to check what's going on your store. The fraud control is super fast, it's almost immediate and you can review all the orders information on the software. Cons The customer service is very disappointing: sometimes, the rating does not help to know if an order is approved or rejected, cause it's unsure if its a fraude or not. But their help desk does not give more information. Also, many details are lacking: is it a confirmed fraud, a probable fraud, a rejected, a reproved order? Other softwares have more features. KM Kaitlin M. Senior Director Omnichannel Used the software for: 3-5 years ### "Happy customer for 5 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2019 We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions. Pros The software has been stable and trustworthy for the past 5 years Cons The actual software algorithm is not clear on how competitively differentiated it is from others in the market MG Matt G. Director of eCommerce Used the software for: 1-3 years ### "Great and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2020 It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine. Pros The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate. Cons You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons. GM General Manager General Manager Used the software for: 3-5 years ### "Signifyd Protects Us From All Fraud Transactions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2021 Pros Integration was really easy. It worked immediately after set up with no issues. It is a plug and play solution. Requires little to no maintenance. It is working for you in the back ground and flags all Fraud transactions. If any Fraud transaction gets thru, they have a very easy process to reimburse you for fraud related credit card chargebacks/distputes. Cons no issues. it really is a great product. WE Webmaster Webmaster Used the software for: 3-5 years ### "Say goodbye to Chargebacks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 10, 2019 Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor. Pros Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great. Cons We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration. SD Senior Director of Ecommerce Senior Director of Ecommerce Used the software for: 1-3 years ### "Helpful But Beware If You Have A Lot Of Returns" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 March 25, 2019 Really helpful but the return part was a challenge. If they could figure out how to automate that, it would be amazing. Pros Gave great insight into customer risk, and my team used it daily. We partnered with Signifyd after an incredible Black Friday/Cyber Monday, which then resulted in a rather brutal amount of chargebacks because we were not prepared. It was easy to implement and did not take much training before we could use the data it provided. Cons It does not automatically process refunds! So we would have to go in and manually do this, otherwise we would get charged for the screening of every purchase. It was unmanageable for any business doing 5-10M in revenue per year. DI Director Director Used the software for: 1-3 years ### "Pays for itself" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2021 Prior to implementing Signifyd we had two expensive fraudulent orders which were worth AU$900 each. After implementing Signifyd we have not had a single chargeback claim as we cancel all orders that Signifyd flag as suspect and won't guarantee. It has paid for itself! Pros Signifyd requires minimal input once setup and notifies us if orders are potentially fraudulent and provides a guarantee our online orders are not fraudulent. Cons The only con I can think of is that you need to login to the dashboard to cancel an order guarantee (if the order needs to be cancelled) you can't do it from the Magento integration. But this is minimally inconvinient. MIGUEL ANGEL M. CEO Used the software for: Less than 1 year ### "The solution we all need" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2020 Great Customer Support Pros It is a very complete solution for online purchases making sure the sales to people everywhere and giving merchants peace of mind when processing payments Cons You need more integration with payment methods to verify them. Also a broader portfolio for other types of businesses that want to integrate an anti-fraud solution [View all Reviews](https://www.capterra.com/p/136449/Signifyd/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [PayPal Payments vs Signifyd](https://www.capterra.com/compare/136449-207944/Signifyd-vs-PayPal) [Kount vs Signifyd](https://www.capterra.com/compare/136449-226974/Signifyd-vs-Kount)