--- title: "Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Confluence the right Knowledge Management solution for you? Explore 3726 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136446/Confluence/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Confluence 4.5 (3722) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Confluence Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project.“ August 21, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems.“ April 23, 2026 Craig M It infrastructure engineerLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made collaboration easy by allowing teams to create, share, and update information in real time, ensuring everyone had access to the latest documentation.“ June 18, 2026 LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I've also run into a few glitches—formatting quirks, trouble with large tables, attachments acting up, and copy-paste weirdness.“ August 21, 2026 TD Tom D Support ExecutiveComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised.“ June 25, 2026 Trishna N TrainerCapital Markets, 51 - 200 employeesUsed the software for: 1-2 years. “Search could be better: Search results can sometimes be too broad, making it difficult to quickly locate the exact page or information needed“ August 7, 2026 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It doesn't have a direct team chat or messaging layout, but for organizing heavy engineering documentation and basic task tracking, it provides solid value.“ July 9, 2026 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The built-in search algorithm can be deeply frustrating; it frequently surfaces old, archived pages instead of the latest documentation.“ July 9, 2026 ## Showing most helpful reviews Showing 1-25 of 3722 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jerin L. software developer trainee ### "Rovo AI Summaries Make Corporate Documentation Effortless" November 11, 2026 4.5 It solve the documentation issue, were we can refer any type of corporate things Pros It has Rovo AI to summarize any page, and it’s also used effectively for corporate documentation. Cons May in future we need more enhancement to stay with the market Review Source Zachariah B. Data Entry Used the software for: Less than 1 year ### "Converge your team with Confluence " November 2, 2026 5.0 Using Confluence to start and finish a project showed the real value for money as our team saw a return in time and organization. The file sharing and file conversion tools made every task between the team expedient during the work process, Pros Confluence works perfectly in supplying the features one needs to bring together a team to work on any project from start to finish. The ease of use shows initiating a project idea, and from there the concise organization of the A.I. can also assist in streamlining any work pipeline. Cons Using Confluece I never encountered any bugs and issues, the software performs great and the customer support guides are useful for clarifying key tools within the software. Review Source Lukas A. Senior SEM Manager Used the software for: 3-5 years ### "A Reliable Knowledge Hub with Room for Refinement" November 2, 2026 4.0 My overall experience with Confluence was quite positive. It provided an orderly home for campaign plans, operating procedures, tracking guidance, and cross-functional decisions. However, finding current material became harder as content accumulated, and tables or exports often required additional cleanup. Overall, Confluence was a dependable collaboration and knowledge-sharing platform, which is why I'm comfortable with a 4/5 rating. Pros What I liked most about Confluence was its ability to turn scattered institutional knowledge into a structured resource for the entire team. It gave us one place where we were able to maintain campaign briefs, account-specific requirements, measurement protocols, and creative guidelines instead of distributing that information across various apps, messages, and files. The page templates and version history encouraged consistency, while its editing features made it easier to keep track of and preserve important decisions. Although navigation became more difficult as the workspace grew, Confluence was highly effective at creating a reliable source of truth for recurring processes and work that was cross-functional in nature. Cons What I liked least about Confluence was how difficult it became to navigate as documentation expanded. More than once, Search surfaced outdated pages, while copying tables from Excel or Google Sheets regularly created formatting issues. PDF and Word exports also handled complex layouts poorly, making Confluence less suitable for polished client deliverables despite its aforementioned strength as an internal knowledge base. Review Source Jonathan K. Chief Marketing Officer Used the software for: Less than 1 year ### "Useful for Team Documentation, but Room for Improvement" October 30, 2026 3.0 My overall experience with Confluence has been average. It’s useful for organizing documentation and sharing information across a team, but the interface can be confusing at times, and some features take getting used to. It does what it needs to do, but I think the user experience and customer support could be improved. Pros Confluence is useful for keeping documentation, project notes, and team information in one place. I like that multiple people can contribute and share knowledge, making it easier to keep everyone on the same page without relying on endless email threads. Cons The interface can feel cluttered, and finding specific settings or organizing pages isn’t always as intuitive as it should be. There’s also a learning curve for new users, and some features feel more complicated than necessary. Customer support could be more responsive, too. Review Source Advisory Board Member Used the software for: 3-5 years ### "What You Ought to Comprehend About Confluence Prior to Purchase" October 26, 2026 5.0 Real-time live editing with cursors, page comments, @mention and tasks boost collaboration across all business units in my organization. Pros With Confluence, I am able to document my organization’s work. Collaborative editing and real-time co-authoring centralize discussions across all departments in one page. Cons I can’t complain because I integrated Confluence with both Jira & Atlassian ecosystems which makes it easy now to access live tickets with status, auto-updates to when they are done. Review Source Kiran R. Senior Product Consultant Used the software for: 3-5 years ### "Improved Version with better progress in AI ROVO" October 21, 2026 4.0 Confluence has been our go-to document publication to maintain our latest product user stories. The AI ROVO has been enhanced in a positive manner and we expect more from it. Pros The usage of Rovo is more than it was previously. The different elements that are present now such as decision doc, team progress reports and Templates offer customized documentation in line with the activity that is being conducted. We have made full use of the JIRA board to track the User story progress and its appropriate statuses (On track/ At risk/ blocked). Cons The issues of slowness when a lengthy document is published with diagrams and flowcharts still continues. Moreover, the copy paste of image needs a bit of improvement. Review Source Product Analyst Used the software for: 3-5 years ### "Links smoothly with Jira, great for documentation relating to Jira tickets" October 21, 2026 4.0 Generally good overall, use it frequently, it is a good standard place to put documentation for the whole team to see, especially when it is relating to tickets in Jira Pros Nice that it links in with Jira so smoothly, showing ticket names just from adding the links, and has good ui when it comes to writing documentation Cons the list of files on left hand side of the page when looking at a document can get a bit cluttered or hard to find files within. Review Source CIO Used the software for: 3-5 years ### "Great for knowledge bases " October 21, 2026 5.0 Confluence is my go to tool for maintaining the company knowledge base and all of my project documents, test results, etc. tied back to my JIRA project. Pros It’s easy to use and add content to. It also ties into JIRA nicely and is great for a knowledgeable and place for all your project artifacts. Cons The thing I like least about Confluence is exporting a large amount of content out of Confluence is kind of a pain. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Confluence We ultimately decided to purchase Jira for managing our development teams and it made sense to go with Confluence for our documentation since it integrates so tightly with Jira. Review Source Software Engineer Used the software for: 1-3 years ### "Confluence keeps technical documentation and system specs organized" October 14, 2026 4.0 Confluence offers strong ease of use for technical documentation and good value for money. When workspace permissions acted up, customer support helped resolve access fast. Pros Linking technical spec pages directly to Jira issues works well. Key features like inline file sharing and pdf file conversion make architecture reviews simple for engineering teams. Cons The rich text editor occasionally formats code blocks incorrectly, introducing formatting bugs and issues when copying shell commands into runbooks. Review Source Head of Monetization Used the software for: 1-3 years ### "All the knowledge, in one place" September 15, 2026 5.0 Absolutely great experience, one of the most useful tools we introduced and will surely propose it in any new job. Pros All the company's knowledge in one place. We use it for training and guidebooks in order to store every process. Absolutely user friendly and very easy to organize each space as you prefer. There are several types of page customization based on your needs with the possibility to upload also files under a certain limit. Never experienced any major bug or issue. Cons AI features can be improved, even though is not too important for us at the moment. Also size limit of the files is a bit strict but it depends on the needs. Search of the pages can be easier. Review Source Verified Reviewer 5.0 November 6, 2026 AI summary based on a full review Confluence provides significant benefits for documentation and collaboration across an organization, allowing teams to create and share projects effectively. While there are no major drawbacks noted, the overall ease of use enhances productivity. Log in to unlock the full review, detailed ratings, and pros & cons Phil R. UX Lead Used the software for: 1-3 years ### "Without a doubt the no1 wiki out there." December 2, 2025 4.0 Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place. Pros So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close. Cons Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I can bare excel for project managing - it's so primitive. Review Source Senior Product Manager Used the software for: 1-3 years ### "Collinson is a power user of Confluence " January 15, 2026 5.0 Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few. Pros For us at Collinson, Confluence has become a staple due to a number of reasons. Firstly it's super easy to use and understand and then some of the features and how they have improved over time has been great for us. Cons I don't think it's the cheapest software in terms of what it does it's got a a lot of value but for teams which are large it can become costly. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We found confluence to be a a more scalable solution as we grew into bigger teams with much more data. Review Source Katie B. BA Used the software for: Less than 1 year ### "Confluence" May 8, 2026 3.0 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review Source Partner Tech Used the software for: Less than 1 year ### "Good daily driver for day-to-day work with Confluence, not a full" August 17, 2026 4.0 This is how the tool behaves for us right now, not how a demo looked. Confluence is what we open for the handoff between the person who does the work and the person who checks it, which is the only context that matters for this review. The part that works: We spend less time reconstructing what happened last week from inboxes and chat. The part that still costs us a little time: settings are easy to lose if you do not live in the product every day. I would recommend it to a similar shop with those limits stated up front. Pros Search and history are good enough that we stopped keeping a shadow copy in a personal note. That is why Confluence stuck after the first month of the handoff between the person who does the work and the person who checks it. The recurring task that used to leak into evenings now finishes inside the workday. It stays out of the way once the habit is formed, which is the highest compliment I give software. Cons What I like least is straightforward. Settings are easy to lose if you do not live in the product every day. Reporting is adequate and not something I would demo to a board without exporting. Those are operational nits, not a reason the product fails at the core job. Review Source Associate Used the software for: 1-3 years ### "Amazing place to keep your documentations" April 30, 2026 4.0 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Pros I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reasons for choosing Confluence primarily so that other functions of the org can also use it Review Source OfficeOps W. Office Administrator Used the software for: 3-5 years ### "Super clean!" December 1, 2025 4.0 It's great for documentation, though some folks find it less efficient for daily project management. Overall though, it's an amazing tool for collaboration and documentation, but there is a bit of a learning curve. Pros Clean and easy to use, great features for creating and organizing documentation. Integrates seamlessly with other tools like Jira. The templates are super helpful for getting started quickly, and it's really easy to customize pages. Cons Pricing can be a bit steep, especially for small teams. It takes some time to get used to all the features and advanced configurations, which can be overwhelming for new users. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reasons for choosing Confluence jira integration was built in and easy to setup Review Source UX designer Used the software for: 3-5 years ### "An AI-enabled real-time online documentation tool designed for collaboration" September 2, 2025 5.0 Confluence is an online documentation and word-editing tool designed for collaboration. It makes editing and sharing thoughts, etc. much easier for all members of my teams. Confluence stresses the importance of usability as it is evident in its never-ceasing improvements of it product features. Besides, it is updated in tandem with latest development in technology. So lately there are more AI-enabled functions that have been added to aid the users' workflow. Pros It is my go to place for writing and documenting at work. Wherever I have the connection to Confluence, I can write down my ideas, record my findings, share my contents with coworkers, and comments on other's documents. Cons It sometimes takes me a few more steps to find the latest documents I worked on. Even though on my personal space on Confluence, there is an immediate column called "Recent updates" showing my latest documents. Still the column width is too narrow for me to recall or fully grasp what those documents are about. Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) It's easier to use Confluence than Word online. Review Source Data Management Used the software for: 1-3 years ### "Great for team collaboration but need built in AI development" July 7, 2025 5.0 Pros As an Admin, I was capable of accessing the spaces and there is role based access. Also, can set up the permissions per user. Confluence has structured documentation and has version control, if someone accidentally delete something on file, you can easily retrieve. Cons It has no built in AI compared to other platform. Lacks AI-powered auto-suggestions or intelligent filters seen in tools like Notion AI Switched from [Caspio](https://www.capterra.com/p/137206/Caspio/) Confluence worked better for documentation since it’s well presented on end users unlike Caspio it is more database looking. Um Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reasons for choosing Confluence Confluence has the role-based access system which allows admin to set level of permission depending on the user. Review Source Technical Specialist Used the software for: Less than 1 year ### "A Powerful Knowledge Hub That Needs Better Usability" January 21, 2026 4.0 Overall, Confluence is a reliable tool for team collaboration and documentation. It helps centralize information and improves transparency across projects. While it requires some effort to maintain structure, its integration with other Atlassian tools makes it a strong choice for agile teams. Pros I like how Confluence makes documentation and knowledge sharing simple. The ability to create structured pages and link related content keeps information organized. Integration with Jira is a big plus for managing projects and tracking tasks. Cons The interface can feel cluttered, especially for new users. Formatting options are limited compared to traditional word processors, and large spaces with many pages can become hard to navigate without strong organization practices. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We moved from SharePoint/DevOps Wiki to Confluence because it offers a dedicated knowledge management hub with richer features. Its structured pages, powerful search, and integrations make it better suited for team collaboration and documentation. Review Source EL Erik L. IT project manager Used the software for: 3-5 years ### "Confluence is very good for knowledge sharing" July 31, 2025 4.0 As project manager I had a good experience in collaborative mode with other members of the team. Everybody have now the habit to share information into Confluence Pros easy to add comments, links, modify, share with team. Pages can be structured with menus. Search engine is very useful Cons the position by default of screen shots. After migration from server mode (on prime) to cloud environment we had to rework many URL. Price is high Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reasons for choosing Confluence as we are using interface with Atlassian Jira we use Confluence for easy communication Review Source kA khyan A. Senior Business Development Representative Used the software for: 3-5 years ### "Great Knowledge Base Tool That Keeps Teams Aligned" May 26, 2026 4.0 Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. Pros Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. Cons The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. Review Source Michael M. Senior Implementation Analyst Used the software for: 3-5 years ### "Easy to use for documentation, but Has Some Bugs" April 20, 2026 5.0 My overall experience with Confluence has been mostly positive. It’s helpful for organizing notes and working on group projects, and it’s fairly easy to use once you get used to it. There are some bugs and slow moments, but overall it gets the job done well for school work. Pros Confluence is a good tool for keeping our documentation in a central location and feels worth the money. It’s easy to use, makes sharing of documentation easy with clients and people I work with. It has useful features, but there are some bugs at times. Cons Some pages don’t load properly or take a long time to open. Formatting can also break, like text moving around or images not showing up right. Sometimes edits don’t save straight away, which can be frustrating. Customer support is okay, though it can be slow to reply. Review Source Gunther C. Software Engineer Used the software for: 3-5 years ### "Robust Document Sharing and Collaboration" April 16, 2026 5.0 Overall my experience with Confluence has been very good. It meets the needs of nearly any document writing use case and if future upgrades continue to bring additional integrations with other services I think it would become an outstanding product. I've used Confluence almost daily for several years and will likely be continuing to use it for many more. Pros Confluence is easy to use and acts as a common central repository for everything from documentation to meeting notes. I like some of its newer features such as live editing for documents, and search results that can include messages from a linked Slack account. I've used some of its less commonly noted features like blogs to a degree and find them very helpful in some cases (such as publishing a period internal newsletter for other engineers). Cons Confluence has historically not had the greatest search functionality in my experience. I think it is getting better and recent improvements are going in the right direction, but more is still needed (finding a document I'm looking for is still sometimes surprisingly challenging). Review Source Leo D. Embedded software test engineer Used the software for: 3-5 years ### "Confluence: Where Good Ideas Go to Be Organised Into Oblivion" April 7, 2026 5.0 Confluence is fantastic in theory and mildly chaotic in practice. If your team has discipline, structure, and a shared respect for information architecture, it’s a dream. If not, it becomes a digital attic full of well-intentioned clutter. For storing knowledge, collaborating on documentation, and keeping long-term records, it’s extremely useful. For quickly finding anything during a meeting while someone says “it’s definitely in Confluence somewhere,” it’s a character-building experience. Value for money is solid if you actually use it as intended. If you don’t, you’re essentially paying for an extremely expensive cupboard. Pros When used properly, it’s brilliant. A proper knowledge hub where documents, decisions, and meeting notes live in civilised harmony instead of haunting inboxes. The document management is strong, version history is reassuring, and collaboration feels smooth — like Google Docs but wearing a blazer. Search functionality is surprisingly competent. You can usually find that meeting note from three years ago that nobody remembered writing. File uploads are painless, and storage is generous enough that nobody feels the need to delete anything, which is both a blessing and… not. Ease of use is decent once you accept that you are now living inside a wiki from 2007 that has had a few polite refurbishments. Cons The navigation. Dear lord, the navigation. Finding information is either incredibly easy or a full archaeological expedition depending entirely on how your team set it up in 2019 and then never touched again. Pages breed. They multiply quietly in the night. Before long you have six versions of “Final\_Project\_Plan\_v3\_ACTUAL\_FINAL” scattered across different spaces like a documentation crime scene. Customer support is there, technically, but mostly you’ll find yourself Googling your own problems and landing on a forum post from 2016 with no answers. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.