--- title: "Confluence Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Confluence the right Knowledge Management solution for you? Explore 3720 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/136446/Confluence/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Confluence 4.5 (3720) [View alternatives](https://www.capterra.com/p/136446/Confluence/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Confluence Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Hadi B Product CoordinatorE-Learning, 10,001+ employeesUsed the software for: More than 2 years. “In addition, Confluence has great collaboration features, such as inline comments, version history, and page permissions; therefore, teams can collaborate on content without losing control of it.“ April 23, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The page editor software becomes difficult to use when users try to create complex page designs that include multiple levels of table structures which leads to formatting problems.“ April 23, 2026 LH Leslie H FounderFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It gives you a bunch of useful tools like templates, page history, comments, mentions, permissions, and real-time collaboration, so it works well for things like meeting notes, onboarding docs, procedures, or even mapping out a project.“ August 21, 2026 RV Rakhi V QA LeadInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Page management also becomes harder to maintain over time as spaces grow, and without strict team discipline around naming and organization, things can get messy and hard to navigate quickly.“ April 20, 2026 Denis M RecruiterFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect.“ April 28, 2026 Enguerran M Fullstack web developerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The search functionality operates with two main drawbacks because users must already know the exact page title to complete their searches.“ April 23, 2026 Craig M It infrastructure engineerLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made collaboration easy by allowing teams to create, share, and update information in real time, ensuring everyone had access to the latest documentation.“ June 18, 2026 EA Estrella A Software EngineerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The built-in search algorithm can be deeply frustrating; it frequently surfaces old, archived pages instead of the latest documentation.“ July 9, 2026 ## Showing most helpful reviews Showing 1-25 of 3720 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Powerful Knowledge Sharing Tool" January 21, 2026 5.0 Confluence is a powerful tool that all organizations should leverage to maximize the knowledge sharing potential. Pros Confluence is one of the most user-friendly content sharing tools. The flexibility of workspaces allows for organizations to build a user-friendly network of documentation. It's best feature though, is the integration with Jira. It simplifies the sharing of knowledge bases. Cons The learning curve for permissions management can be arduous, especially when managing external accesses. Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Confluence The Confluence/Jira integration is the primary reason that we went with Confluence. It is seamless. Review Source FY Faz Y. Senior Product Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Collinson is a power user of Confluence " January 13, 2026 5.0 Overall we love it, we use it a lot in our product a tech teams we've found that the customer support is super responsive in getting back to us regarding any software issues which we may have which have been very few. Pros For us at Collinson, Confluence has become a staple due to a number of reasons. Firstly it's super easy to use and understand and then some of the features and how they have improved over time has been great for us. Cons I don't think it's the cheapest software in terms of what it does it's got a a lot of value but for teams which are large it can become costly. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We found confluence to be a a more scalable solution as we grew into bigger teams with much more data. Review Source AM Anna M. Sales and Marketing Manager Staffing and Recruiting Used the software for: 2+ years ### "Confluence is a Friendly, Reliable and Easy to Implement Digital Team Workspace" August 9, 2026 5.0 Overall, Confluence is a dependable tool that gives us value for money. The customer support team of Confluence is incredible, which gives us increadible experiences. Pros Confluence is a friendly and reliable tool that provides a practical digital workspace that suits our needs. The capabilities of Confluence are outstanding. Moreover, Confluence makes file sharing easy and fast. Cons Since we implemented Confluence in our company, everything has been working amazingly well. I have zero dislikes for Confluence. Review Source KB Katie B. BA Oil & Energy Used the software for: 6-12 months ### "Confluence" May 7, 2026 3.0 Confleunce is a great tool to store all information and documents on the one site , it is like a library for products /projects. Great to share with stakeholders who can view all information in the one place. Pros The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. It also allows you to link to your Jira page which helps keep everything in the one place Cons Cons of confluence are , I have found it quite a learning curve and quite hard to work out how to update confluence. It takes a while to get used to using this. Review Source TD Tom D. Support Executive Computer Software Used the software for: 2+ years ### "Good project documentation software" June 25, 2026 4.0 Overall, my experience with Confluence has been very positive. I find it a useful and reliable platform, especially because of how well it integrates with Jira and Jira Service Management. It helps bring documentation, project information, and service-related work together in a way that makes day-to-day use much easier. While the administration side can sometimes feel less intuitive, and the support documentation does not always seem to keep pace with product changes, the quality of support I have received has been excellent and has made a real difference when resolving issues. I feel, with the support we've received from Atlassian, that our subscription is good value for money. Pros What I like most about Confluence is how well it integrates with Jira and Jira Service Management. It makes it much easier to keep documentation, project work, and service-related information connected in one place, which helps reduce duplication and keeps everything more organised. I’ve also been really impressed with the support; when I’ve had issues, the help I’ve received has probably been the best I’ve ever experienced from a software provider. Cons What I like least about Confluence is that the administration side is not always as intuitive as it could be. Some settings and configuration options can take a bit of digging to understand, especially when managing spaces, permissions, or wider system settings. At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Integration with Service Management was the primary reason for switching. Review Source Phil R. UX Lead Design Used the software for: 1-2 years ### "Without a doubt the no1 wiki out there." November 29, 2025 4.0 Love it. Can't imagine working without it. I can dump all my work in there, invoke other users, collab on design, embed Figma and micro board on single pages. It's like my brain in one place. Pros So fast. It's the industry standard for tech people. Personally nothing does what Confluence does. I've tried all the alternatives and nothing comes close. Cons Other users find it a little hard at time, but with training this can be overcome. The learning curve is steep for low level users. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I can bare excel for project managing - it's so primitive. Review Source VR Verified Reviewer Associate Banking Used the software for: 1-2 years ### "Amazing place to keep your documentations" April 27, 2026 4.0 Great overall and amazing place to document stuffs that are critical for your business . Highly recommend Pros I liked the options it gives in form of macros that help me create extremely attractive documents for people to read and refer to Cons Primarily for me it would be how its permissions of spaces and pages is layed out , a little confusing for anyone starting Alternatives considered [GitBook](https://www.capterra.com/p/197183/GitBook/) Reason for choosing Confluence primarily so that other functions of the org can also use it Review Source RE Rizi E. Technical Specialist Computer Software Used the software for: 6-12 months ### "A Powerful Knowledge Hub That Needs Better Usability" December 4, 2025 4.0 Overall, Confluence is a reliable tool for team collaboration and documentation. It helps centralize information and improves transparency across projects. While it requires some effort to maintain structure, its integration with other Atlassian tools makes it a strong choice for agile teams. Pros I like how Confluence makes documentation and knowledge sharing simple. The ability to create structured pages and link related content keeps information organized. Integration with Jira is a big plus for managing projects and tracking tasks. Cons The interface can feel cluttered, especially for new users. Formatting options are limited compared to traditional word processors, and large spaces with many pages can become hard to navigate without strong organization practices. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We moved from SharePoint/DevOps Wiki to Confluence because it offers a dedicated knowledge management hub with richer features. Its structured pages, powerful search, and integrations make it better suited for team collaboration and documentation. Review Source SA Shady A. Head of Monetization Marketing and Advertising Used the software for: 1-2 years ### "All the knowledge, in one place" September 14, 2026 5.0 Absolutely great experience, one of the most useful tools we introduced and will surely propose it in any new job. Pros All the company's knowledge in one place. We use it for training and guidebooks in order to store every process. Absolutely user friendly and very easy to organize each space as you prefer. There are several types of page customization based on your needs with the possibility to upload also files under a certain limit. Never experienced any major bug or issue. Cons AI features can be improved, even though is not too important for us at the moment. Also size limit of the files is a bit strict but it depends on the needs. Search of the pages can be easier. Review Source LM Lilyana M. Planning and Sustainability Professional Human Resources Used the software for: 2+ years ### "My central space for HR information" September 6, 2026 4.0 Pros Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues. Cons Pages can become difficult to navigate when there is too much information, creating a good structure requires time, some features take time to learn, and poorly organized spaces can quickly become confusing. Review Source KA Khyan A. Senior Business Development Representative Computer Software Used the software for: 2+ years ### "Great Knowledge Base Tool That Keeps Teams Aligned" May 24, 2026 4.0 Overall, my experience with Confluence has been very positive. It became a pretty natural part of the daily workflow, particularly for onboarding, internal documentation, knowledge sharing, and cross-team collaboration. From a SaaS and SDR perspective, having one central place for processes, meeting notes, product information, and shared resources genuinely improved efficiency and made collaboration easier across the business. The file sharing and collaboration side are probably the standout features for me. It reduced a lot of wasted time chasing information and helped keep teams aligned on the same source of truth. The platform itself is stable, accessible, and easy enough to use once you’re familiar with it, although maintaining structure internally is important otherwise workspaces can become messy over time. I can’t comment too heavily on customer support or commercial value as I wasn’t involved in those areas directly, but from an end-user perspective it was a reliable and genuinely useful platform that added real value to the broader SaaS stack. Pros Confluence is a really solid platform for documenting processes, sharing knowledge, and keeping internal information centralised across teams. From a SaaS and SDR perspective, it worked well for onboarding material, SME notes, process documentation, meeting notes, and internal resources. Having everything in one searchable location made collaboration a lot easier and reduced time wasted chasing information through different systems or folders. The user interface is generally clean and fairly easy to navigate once you’re familiar with the layout. Creating and updating pages is straightforward, and the collaboration side works well with teams contributing in real time. Access and connectivity were also strong. Being cloud-based meant it was easy to jump between desktop and browser without issues, and it integrated naturally into the wider SaaS stack. From a security standpoint, it felt well controlled with permission-based access and visibility settings, which helped keep sensitive documentation restricted to the right teams. Cons The biggest challenge is that Confluence can become cluttered pretty quickly if there isn’t strong ownership around structure and documentation standards internally. While the interface is generally good, larger spaces can become difficult to navigate over time, especially when outdated pages, duplicate documents, or inconsistent naming conventions start building up. There were occasional performance issues as well, particularly with larger pages or heavily populated spaces where things could load a bit slower depending on internet connection quality. From a features perspective, the flexibility is great, but it can also create inconsistency if teams all build pages differently without governance in place. I can’t really comment too deeply on value for money since I wasn’t involved in procurement or admin decisions, and I didn’t have much interaction with customer support because I never ran into any major issues with the platform itself. Review Source KS Kaynan S. Senior Software Engineer Entertainment Used the software for: 1-2 years ### "Essential platform for technical documentation and team knowledge management" April 23, 2026 5.0 Overall my experience with Confluence has been very positive. At NextDay, we use it as our central hub for all technical documentation, including API contracts, front-end and back-end architecture docs, and system flow diagrams. One of the biggest advantages is the ability to integrate with developer tools via MCP or API, which allows us to create and read documentation programmatically using tools like Claude Code. Having a single, reliable place for all our technical knowledge has made collaboration and onboarding significantly easier. Pros Excellent for organizing technical documentation in a structured and searchable way. The integration with developer tools through APIs and MCP makes it easy to automate document creation and keep everything up to date. The ability to document architecture, API contracts, and system flows in one place keeps the whole team aligned. Having a single source of truth for all technical knowledge has made collaboration and onboarding significantly easier at NextDay. Cons The editor can feel a bit slow when working with large pages that contain many embedded elements. Search could also be more precise when looking for specific terms within technical documents. Review Source MM Michael M. Senior Implementation Analyst Computer Software Used the software for: 2+ years ### "Easy to use for documentation, but Has Some Bugs" April 16, 2026 5.0 My overall experience with Confluence has been mostly positive. It’s helpful for organizing notes and working on group projects, and it’s fairly easy to use once you get used to it. There are some bugs and slow moments, but overall it gets the job done well for school work. Pros Confluence is a good tool for keeping our documentation in a central location and feels worth the money. It’s easy to use, makes sharing of documentation easy with clients and people I work with. It has useful features, but there are some bugs at times. Cons Some pages don’t load properly or take a long time to open. Formatting can also break, like text moving around or images not showing up right. Sometimes edits don’t save straight away, which can be frustrating. Customer support is okay, though it can be slow to reply. Review Source SM SAJJAD M. Logistics Manager Health, Wellness and Fitness Used the software for: 2+ years ### " Great for Jira users, a bit heavy for simple note-taking." May 25, 2026 5.0 Overall, Confluence provides exceptional value for the money by serving as our company's single source of truth. It has transformed how we create, share, and maintain critical business SOPs. The platform makes file sharing incredibly easy across different teams, and the core features—especially the new AI capabilities—greatly reduce the friction of technical writing. It’s an essential tool for any organization that relies heavily on clear, up-to-date documentation. Pros The integrated Atlassian Intelligence (AI) features are an absolute game-changer, especially for handling business SOPs. The AI writing improvement tool is fantastic at taking rough drafts and instantly making them look polished, professional, and clear. Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly. It saves our team a ton of time and keeps our documentation incredibly organized. Cons While the documentation and AI features are excellent, the search functionality can still be a bit rigid if you don't know the exact keywords of an older document. Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly. Review Source Kiran R. Senior Product Consultant Information Technology and Services Used the software for: 2+ years ### "Perfect for documentation, but scope for improvement!" January 17, 2026 5.0 Overall experience has been good. The permissions and the page creation are ably supported online. The addition of AI ROVO is coming up well and will be better once it manages to store the prompts. Pros Confluence offers the flexibility to update, share, collaborate and contribute on documents. We have our product features and each of its user story created in Confluence with images, diagrams, flowcharts. Users find it extremely easy to use and refer to it whenever required. Moreover, the spaces and sections can be organized to map the relevant user stories to the user journeys. Cons It is noticeable that sometimes, when we are updated a large document with more text, the online version becomes slow. This issue is resolved once we refresh the page. The user experience of the dashboard can improve a bit more. Review Source Denis M. Recruiter Financial Services Used the software for: 2+ years ### "Industry standard as well as Jira, but the design is way too cluttered" April 28, 2026 4.0 It’s an powerful tool for team collaboration, and once you start plugging in AI tools to create custom workflows, it gets even better. But I have to take off a star because the lack of a clean, minimalist UI can be exhausting. If they could just clean up the interface and make it less heavy, it would be perfect. Still, since it is the standard, everyone knows how to use it Pros One of the coolest things lately is using the ChatGPT connector with Confluence - you can build some really impressive automated workflows for generating or organizing docs. Aside from that, the core teamwork features are great. Multiple people editing, leaving comments, and tagging each other just works well. It’s the industry standard for corporate wikis and documentation for a good reason Cons The design is way too cluttered. There is absolutely no minimalism here. The interface is packed with buttons, sidebars, and menus that just get in the way when you want to focus on reading or writing. If you just want a clean, simple space to draft a quick document, Confluence feels way too heavy and visually overwhelming Review Source saidi B. product designer Design Used the software for: Less than 6 months ### "Great for Team Documentation, but Needs Better Organization Over Time" April 6, 2026 5.0 My overall experience with Confluence has been positive, especially for organizing and sharing information within a team. It’s very useful for documenting projects, keeping track of decisions, and making sure everyone has access to the same information. Once things are structured properly, it becomes a reliable source of truth for the team. That said, it does require some discipline to keep content clean and up to date. Without that, it can quickly become cluttered and harder to navigate. Overall, it’s a solid tool for collaboration and documentation, particularly in team environments where clear communication and knowledge sharing are important. Pros What I like most about Confluence is how well it centralizes knowledge and makes documentation easy to manage. It’s very useful for keeping everything in one place project notes, requirements, meeting summaries so the whole team can access and update information without confusion. The structure with pages and spaces helps keep things organized, even for larger teams. I also appreciate how it integrates smoothly with tools like Jira, which makes it easier to connect documentation with actual tasks and workflows. Overall, it simplifies knowledge sharing and helps teams stay aligned without wasting time searching for information. Select 4 more words to run Humanizer. Cons What I like least about Confluence is that it can get messy over time if it’s not well maintained. Pages pile up, outdated content stays there, and it becomes hard to find the right information quickly. The search isn’t always reliable either, especially when you have a lot of content. You sometimes know the info exists but still struggle to locate it. It can also feel a bit heavy and slow, particularly with large pages or when multiple people are editing at the same time. Review Source DH Dan H. Helpdesk analyst Education Management Used the software for: 2+ years ### "Not a bad tool with some considerations" March 27, 2026 4.0 My overall experience is good. We use it in a limited form, we create a page and name it, set up if we require a tree directory so we can have sub pages and folders and build from there Pros It's a centralized document management system that allows our team to collaborate and share knowledge to allow any of us to carry out tasks that we otherwise would not have the knowledge to do so Cons There is a required learning curve and before a certain level of understanding is attained it can be a little difficult to get setup and going. Each page has to be unique so we sometimes need to be creative with our titles as it can't cope with duplicates under different categories, so for example Google under user process guides, you can't also have Google under say troubleshooting. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Excellent centralized knowledge base for teams" December 30, 2025 5.0 Pros As a knowledge management platform, Confluence is extremely valuable. It provides a single place where employees and managers can reliably go to find company information such as ROEs, HR resources, stock option details, and sales documentation. Instead of information being scattered or siloed across tools, everything is centralized and easy to access. The keyword search functionality is especially powerful and saves a tremendous amount of time. I have never had an issue finding what I need as long as it exists in the system. It is dependable, well organized, and works exactly as intended. Cons I do not have many cons to point out from a functionality standpoint. The biggest limitation tends to be how consistently teams keep information up to date. Occasionally, some content can be slightly outdated, but this is more dependent on internal processes than the platform itself. When teams are disciplined about maintaining documentation, Confluence works very well overall. Review Source Branko J. Sales Operations Associate Financial Services Used the software for: 1-2 years ### "Great tool for documenting work" April 1, 2026 4.0 It's a great platform for documenting protocols, functioning as source of truth for all things related to the business. Pros The straightforward interface makes it accessible for all team members, from non-technical users to experts. Cons Sometimes the user experience can be particularly tedious, with hidden elements for seemingly easy tasks. Review Source AR Ansuman R. Ecom manager Retail Used the software for: 1-2 years ### "Solid documentation hub once your team commits to it" July 18, 2026 5.0 Overall good. It does the job for documentation and works well with Jira, which is what we needed. But the tool will not organise itself — you need someone to own the structure or it turns into a dumping ground. Once we fixed our space structure and started using templates properly, people actually started using it. Pros I would say it works well as a single source of truth for process documentation and requirements. The Jira integration is the biggest win for us linking user stories and UAT test cases directly to specs means less time chasing context across tools. Templates help, we use them for meeting notes and BRDs. Cons It becomes messy very quickly. My team creates duplicate pages and after a few months you are never sure which version is the current one Review Source JM Joseph M. Customer Concierge Consumer Services Used the software for: 2+ years ### "Confluence is very user friendly." October 3, 2025 5.0 Confluence is very easy to use. It makes performing your daily task easier especially when your work involves handling multiple files and resources. Pros Confluence makes Knowledge Management very easy especially when locating resources. Search features, File conversion and File sharing is readily available and is very useful in performing daily tasks. Issues rarely happen but customer support is very easy to contact. Cons Making search can be difficult especially if there are a lot of resources related to your search. You have to be very specific with the search. Review Source FC Fujimory C. Founder Information Services Used the software for: 2+ years ### "The Best File Conversion Platform Of It's Kind" August 24, 2025 5.0 I appreciate Confluence for they have equipped me with every tool that i need to get tasks done well. Confluence is mind-blowing and easy to use. Pros Confluence is the future to me because they have made file conversion and file sharing to be easy to do unlike in the past this were hectic procedures. Cons There is nothing least to dislike with Confluence am even shocked with those who don't appreciate this software. Review Source OM Oliver M. Cloud Architect Computer & Network Security Used the software for: 2+ years ### "Solid plattform for agile development " June 4, 2026 4.0 overall very usefull, if used correctly. In the end it‘s a good tool and is very effective in the hands of the right people Pros Agile software development and Confluence are the de facto industry standard, so new hires will be easily onboarded Cons Way too much configuration options contradicting the agile YAGNI philosophie and the end of life support for onPremise installations Review Source Hameeda T. Technical Analyst Financial Services Used the software for: 6-12 months ### "Reliable Workspace For Organised Team Collaboration" March 12, 2026 5.0 Confluence has been a dependable hub for documenting processes, sharing updates and keeping teams aligned. Pros Confluence makes team collaboration easy with clear page organisation , strong search and smooth integration with Jira. Cons Formatting can feel rigid, page load times are, and advanced features often require extra plugins or admin support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.