# ServiceBox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceBox Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/136363/ServiceBox --- # ServiceBox Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceBox ## What is ServiceBox? Professionally managed field service companies use ServiceBox's all-in-one platform to streamline workflows so they can spend less time on paperwork and more time on the work that matters. With real-time features like customer management, job site tracking, quotes, recurring work orders, time and materials tracking, drag-and-drop scheduling, maintenance checklists, timesheet invoicing, and more, ServiceBox makes managing your business easier. With straightforward pricing and no hidden fees, ServiceBox helps you run your business more efficiently. We condense all of your admin tasks into simple, one-button efficiency. ServiceBox gives you everything you need to keep your operations in check and simplify your daily admin work. ## What is ServiceBox used for? [Quoting](https://www.capterra.com/quoting-software/)[HVAC](https://www.capterra.com/hvac-software/)[Work Order](https://www.capterra.com/work-order-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 168 user reviews Reviews sentiment Positive 88% Neutral 12% Negative 1% Pros & cons Responsive and helpful support team Intuitive and user-friendly design Frequent technical glitches and slowdowns Starting price $35 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - Fleet Maintenance / 2026 - HVAC / 2026 - Maintenance Management / 2026 - Plumbing / 2026 - Service Dispatch / 2026 - Building Maintenance / 2025 - Quoting / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceBox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.jobboxsoft.com&name=ServiceBox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceBox 4.3 (168) VS. [4.6 (452)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $35 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (168) Ease Of Use 4.5 (452) Value For Money 4.3 (148) Value For Money 4.5 (445) Customer Service 4.3 (153) Customer Service 4.7 (448) ## ServiceBox alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/136363/ServiceBox/alternatives/) ## FAQs about ServiceBox Overview ### What problems does ServiceBox solve? ServiceBox solves scattered customer records, paper-heavy work orders, and slow handoffs between office staff and field technicians by centralizing customer history, equipment details, scheduling, quoting, invoicing, time tracking, and job updates. Small service businesses, dispatchers, technicians, owners, and payroll or accounting teams benefit most from faster coordination and fewer manual data-entry tasks. Answer based on 60 reviews Overview ### Which roles and teams benefit most from ServiceBox? ServiceBox is most used by field service business owners, executives, office administrators, and service managers who need to coordinate dispatching, scheduling, invoicing, and customer communication. Technicians, electricians, plumbers, and HVAC teams rely on it to manage work orders, capture job details, and keep field operations aligned with the office. Answer based on 153 reviews Overview ### What company size and industries is ServiceBox built for? ServiceBox is built primarily for small businesses in construction, with 98% of reviewers from small companies and 49% in construction. It is designed for HVAC, plumbing, electrical, commercial service, industrial maintenance, and fire safety contractors, and also serves facilities services at 11% and telecommunications at 7%. Answer based on 168 reviews Features and Usability ### What are the key features of ServiceBox? ServiceBox includes core field service features such as work order management, scheduling and dispatch, quotes and invoicing, mobile access, and timesheet tracking. Differentiators include customer history, notes and photo attachments, customizable work orders and checklists, plus accounting integrations with QuickBooks and Sage for connected office and field workflows. Answer based on 45 reviews Pricing ### How much does it cost and what fees or limitations are included? ServiceBox starts at $35/user/month for the Standard plan, while Premium costs 55/user/month and adds inventory, multi-location, and purchasing with a minimum of six users. A free trial is available. Reviewers often call the pricing fair or affordable, though some mention price increases, tier jumps, and added Sage-related costs. Answer based on 25 reviews Integrations ### Which third-party tools and platforms does ServiceBox integrate with? ServiceBox integrates with 5 accounting platforms: QuickBooks Desktop, QuickBooks Online, Sage 300, Sage 300 Online, and Sage 50 Accounting. QuickBooks Desktop is the most mentioned connection, and the catalog shows support focused on accounting and invoicing workflows across QuickBooks and Sage products. Answer based on 6 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceBox? ServiceBox is generally quick to onboard, with live online sessions, videos, and documentation available for training. Reviewers say technicians, office staff, and nontechnical users often learn the basics fast, sometimes in hours or with minimal guidance. Admins and teams setting up custom workflows may need more time to understand all features. Answer based on 19 reviews Getting Started and Support ### What customer support options does ServiceBox offer, and how do users rate the experience? ServiceBox offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as friendly, helpful, and quick to respond, with follow-ups by call, email, or text. Some reviewers report inconsistent experiences, including slower replies, hit-or-miss assistance, and occasional frustration during implementation or issue resolution. Answer based on 41 reviews Work orders ### How well does ServiceBox handle work orders? ServiceBox handles work orders well for paperless field service teams, with easy job creation, attachments, signatures, history, and quote-to-invoice workflows. Many small service businesses like the searchable records and stored job details, though some technicians find mobile navigation, saving changes, sorting, and search filters frustrating on longer or older jobs. Answer based on 30 reviews ## Who uses ServiceBox? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 106 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 106 reviews Construction 35% Construction 35% Administrative 21% Customer Services & Support 10% Facilities & Maintenance 6% Others 29% Top industries Based on 106 reviews Construction 68% Facilities Services 11% Telecommunications 9% Electrical/Electronic Manufacturing 7% Other 5% ## Pros and Cons Responsive and helpful support team 87% positive reviews out of 39 Most reviewers describe customer support as prompt, friendly, and effective in resolving questions and issues. Frequent technical glitches and slowdowns 78% negative reviews out of 32 Most reviewers report bugs and issues, including slow performance, glitches, and occasional data loss disrupting workflow. Intuitive and user-friendly design 82% positive reviews out of 28 Most reviewers find ease of use valuable, highlighting straightforward navigation and quick learning for new users. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.6 (42) 80.95% of 42 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Quotes/Estimates 4.3 (41) 85.37% of 41 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Billing & Invoicing 4.4 (37) 83.78% of 37 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Mobile Access 4.1 (35) 74.29% of 35 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Service History 4.2 (33) 69.70% of 33 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.5 (33) 84.85% of 33 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders ServiceBox 95 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar An itemized to do list that can be edited as tasks are completed Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Accept and process credit/debit card transactions Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Estimate expected cost based on various factors before a project begins Primarily serving commercial or industrial locations needing electrical work Serving plumbing industry professionals Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Information, data and reports that are being tracked over time Process images and automatically scan for data Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Predict labor requirements based on past and present data/trends Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Capture signatures via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Managing orders that a customer purchases repeatedly and regularly Timed notification for any upcoming task, deadline, appointment, or activity Allows service businesses to track ongoing repairs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Track the status over time for a request, process, asset, or transaction Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Track the amount of time spent on a job or task Allows fleets and service businesses to track information about their vehicles. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (167) 4.1 Based on 167 reviews ## Pricing Value for money 4.3 (148) Free Trial [View pricing plan details](https://www.capterra.com/p/136363/ServiceBox/pricing/) Standard $35.00 Per User,Per Month It includes: - Quotes - Work Orders - Recurring Work Orders - Invoicing - Expenses - Payments - Accounting Integration - Scheduling Premium $55.00 Per User,Per Month It includes: - Multi Location - Purchasing - Inventory Value for money 4.3 (148) 4.3 Based on 148 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ Sage 300](https://www.capterra.com/p/180283/Sage-300cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (153) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (153) 4.3 Based on 153 reviews ## User reviews Overall rating 4.3 Based on 168 reviews Filter by rating 5(76) 4(71) 3(20) 2(1) 1(0) Mentioned topic Sorted by most recent SO Stefanee O. Office Admin Electrical/Electronic Manufacturing ### "Good Software With Room to Grow" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 November 10, 2025 I would definitely use this platform again, though there is always room for improvement. Was easy to keep the schedule and invoicing organized. A bit of a learning curve at first, but once you are using the system, its a solid tool for managing service-based work. Pros Was easy to create progress invoices. Wouldn't accidentally double charge for material/labour. Entering material and labour on a job was always dated. Time sheets were easy to manage. Cons Struggled with the online payment portal. Customer service was always hit or miss. Could never get a quick reply. Reports were not very user friendly. Would be nice if there were more automations, like follow ups on invoices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Hi Stefanee, thanks for the review and kind words. We're happy to hear that ServiceBox has been working for you and your company. We agree that there is always room for improvement, and we will share your feedback with the team. Thank you again for being part of the ServiceBox community. Have a wonderful day! DD Don D. General Manager Facilities Services ### "Just Starting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 26, 2025 Low, we have been engaged with ServiceBox for a while, but the implementation has been delayed due to our internal issues Pros Connectivity of different processes, the ability to tie quotes, WO, parts, inventory and invoicing all in on field. Cons Still learning the good and bad as we are just turning on, while I am sure we will come across some issues/processes that are not our favorite, we need to try and use what the system has first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Don, thanks for this review, and welcome to ServiceBox! I hope that the more you use our features, the more benefits you will start to see. ServiceBox is highly customizable, which means it can take some time to master. I notice you have recently had some training sessions. I hope you found them helpful. Have a wonderful day, and thanks again. PR Phoebee R. Office Administration Consumer Services ### "Convenience of ServiceBox " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2025 SB has made a huge difference in the amount of paperwork we don't have piling up. It's nice to have all information on our customers in one convenient location. Pros I find Service box to be easy to use and understand and if there is a problem someone is always available to help and answer your questions. Reasonably priced as well. Cons Would be nice if statements could be sent through SB, and it would be nice if you could choose the date. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Phoebee, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the statements change in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. NL Nicole L. Payroll Admin Construction ### "Something to Consider" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 24, 2025 Overall it's been a good experience. The customer service is amazing and with some changes along the way I think ServiceBox will be even better. Pros \- Great customer service - The ability to quote, create the job and invoice all in one place - Scheduling employees is very easy - When something is typed in the search bar the whole database is conveniently searched Cons \- There is no app so everything is web based, which is not convenient for employees in the field. - When you type in a search bar it saves what you type so when you go back it is still there, that is very annoying. It should automatically clear. - The quoting section needs to be revamped to be more user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Nicole, thanks for this review and for the kind words! We do indeed have a mobile app for technicians. If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest any app changes you would find helpful in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue (Although mobile app fixes are definitely on our radar). Have a wonderful day, and thanks again. MM Mark M. Manager Building Materials ### "Good but not Great" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 23, 2025 Overall pretty good but would be great if it had inventory management with multiple vendor ability and bin locations. Pros Ease of use. Program is relatively simple and great for smaller businesses. I really like the design of the schedule. Cons No inventory control to manage products sold, Lots or error messages and it has become very slow at times. Like the program has to wake itself up every morning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hi Mark, Thanks for taking the time to review us. We’re glad to hear you find ServiceBox easy to use and appreciate the scheduling design. If you’re open to it, we’d love the chance to connect directly and troubleshoot these problems with you. You can submit a ticket through the app, and we will reach out to you. Thanks again, your feedback helps us make ServiceBox better for everyone. CB Christianne B. Office admin Electrical/Electronic Manufacturing ### "The best program for service Industries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2025 Wonderful!! You really get a well organized platform for your business that is worth every penny!! They help you every step of the way so nothing is missed or done incorrectly. Pros Service Box is a great company and the software is great for service industries. Keeps you very organized and your employees on point! Cons The only thing is I wish they tracked commissions but I hear it is in the works. So I am very excited Switched from [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Price and more features to use in Service box Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Christianne, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest commission tracking in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. TG Tarek G. Manager Glass, Ceramics & Concrete ### "Reasonable Value for Money" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 23, 2025 Overall, I would say I’m partially satisfied, given the type of work we do (mainly service work and new installation projects). I believe it offers reasonable value for money. Pros Overall, it is user-friendly and requires minimal training. I also appreciate how it integrates work orders with quotes and invoicing, as well as its ability to synchronize with various ERP systems. Cons The scheduler requires significant improvements. Additionally, the application can be slow and unresponsive at times, and the reporting functionality also needs substantial enhancements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Tarek, thanks for this review and for the kind words! I have good news for you about the scheduler. We are about to complete an update specifically for the scheduler. We will send you an email with more details shortly. Regarding the unresponsiveness, could you please submit a ticket through the app so we can investigate the issue for you? Have a wonderful day, and thanks again. SS Scott S. IT Manager Telecommunications ### "Happy new customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2025 Overall, the productivity of our technicians and office staff seem to have increased. No major complaints on the software. Pros The onboarding support offered by the team was excellent an it also covered some of the customization needed for your business. The Training that they put on for our technicians was very helpful as well. Cons The mobile app used by technicians, in my case is a bit clunky. It comes up with many notifications when a job is scheduled, moved or changed, but the amount of notifications tends to lead me to ignoring them all together. If it would open directly to the Web view of ServiceBox, that would be very helpful. Switched from [Tradetraks](https://www.capterra.com/p/10030880/Tradetraks/) The feature set in ServiceBox is much greater and TradeTraks scheduling was very painful to work with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hi Scott, thank you for the review and the kind words. We hear you on the mobile app and are working on it! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest control for fewer notifications in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. AR Anna R. Client Coordinator Construction ### "Good program with a few drawbacks" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2025 It's met our needs in that it allows us to have a live database that our technicians and our office can see at the same time so that we all have the information that we need. Pros I like that the program allows us to keep records of our customers and their equipment all in one place. It simplifies and streamlines our service department and allows us to be more on top of sending out quotes to customers. Cons It is slightly limited on the customization side of things, such as how invoices and quotes are formatted. It also doesn't allow you to look at the pictures of equipment that you've saved to a jobsite, which defeats the purpose of saving a picture... Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reasons for choosing ServiceBox Because it had the most customization to our needs and it already was based on HVAC, which is our field. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Anna, thanks for this review and for the kind words! If you have time, we have a Feature Request page that you can access through the dropdown menu under your name in the UI. Why don't you suggest the jobsite pictures in there? If enough other customers vote in favor of it, our developers move it closer to the front of the development queue. Have a wonderful day, and thanks again. KV Kurt v. Assistant Plumber Luxury Goods & Jewelry ### "Well rounded daily job site info hub" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2025 Overall it makes my day to day so much easier with everything on my phone. If the office keeps up with good job notes and contact info, i can go completely paperless. Pros It has a wide range of features for scheduling your weeks, you can log your time in jobs sites, job site info, job location info and ability to add pics. Cons Using the app it loads the homepage everytime where I want it to load the last page I was at so I dont have to go through and find my job site info agsin and again every time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2025 Hey Kurt, thanks for this review and for the kind words! [View all Reviews](https://www.capterra.com/p/136363/ServiceBox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [FieldPulse vs ServiceBox](https://www.capterra.com/compare/136363-153475/ServiceBox-vs-FieldPulse)[BuildOps vs ServiceBox](https://www.capterra.com/compare/136363-194155/ServiceBox-vs-BuildOps)[ServiceTitan vs ServiceBox](https://www.capterra.com/compare/136363-150053/ServiceBox-vs-ServiceTitan)[Jobber vs ServiceBox](https://www.capterra.com/compare/127994-136363/Jobber-vs-ServiceBox)[Service Fusion vs ServiceBox](https://www.capterra.com/compare/135788-136363/Service-Fusion-vs-ServiceBox)[Limble vs ServiceBox](https://www.capterra.com/compare/136363-162600/ServiceBox-vs-Limble-CMMS)[Housecall Pro vs ServiceBox](https://www.capterra.com/compare/136363-140363/ServiceBox-vs-HouseCall-Pro) [Commusoft vs ServiceBox](https://www.capterra.com/compare/136363-149651/ServiceBox-vs-Commusoft)[ServiceTrade vs ServiceBox](https://www.capterra.com/compare/132690-136363/ServiceTrade-Commercial-vs-ServiceBox)[Joblogic vs ServiceBox](https://www.capterra.com/compare/134632-136363/JobLogic-vs-ServiceBox)[ServiceWorks vs ServiceBox](https://www.capterra.com/compare/136363-183679/ServiceBox-vs-ServiceWorks)[BigChange vs ServiceBox](https://www.capterra.com/compare/136363-149479/ServiceBox-vs-JobWatch-powered-by-BigChange)[Simpro vs ServiceBox](https://www.capterra.com/compare/10529-136363/Simpro-Enterprise-vs-ServiceBox)[FieldEdge vs ServiceBox](https://www.capterra.com/compare/111740-136363/FieldEdge-vs-ServiceBox)