# ComplianceQuest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ComplianceQuest the right Quality Management solution for you? Explore 112 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/136111/ComplianceQuest/reviews --- ComplianceQuest 4.6 (112) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ComplianceQuest Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Revanth T Sr.Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system.“ April 6, 2026 JT Joshua T Co-Founder and Chief Operating OfficerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser.“ December 29, 2025 Revanth T Sr.Software EngineerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce.“ April 6, 2026 BL Blythe L System Administrator and Quality Document ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 6-12 months. “In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval.“ April 23, 2026 BS Brion S Lead Product and Design ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore.“ October 23, 2025 IB Ismail B Application Support SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations.“ November 11, 2025 NC Nancy C Sr. Program ManagerSemiconductors, 51 - 200 employeesUsed the software for: 6-12 months. “ComplianceQuest allows us to standardize key quality management processes across all our sites located on the west and east coasts into one eQMS software solution.“ December 16, 2024 BL Blythe L System Administrator and Quality Document ManagerPharmaceuticals, 51 - 200 employeesUsed the software for: 6-12 months. “Our average resolution time is 10 days, which is appalling and that is an average.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 112 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sebastian E. Administrative Specialist Apparel & Fashion Used the software for: 1-2 years ### "Streamlined Compliance with ComplianceQuest" April 3, 2024 5.0 My overall experience with has been positive. It has significantly improved the efficiency of our compliance processes and has been instrumental in maintaining regulatory compliance. The system is secure, reliable, and adaptable to our needs. Pros What I appreciated most about was its robust functionality, which streamlined the compliance process. The electronic signature feature was handy, ensuring the integrity and authenticity of records. It also made the process of reviewing, modifying, and sending documents for approval/signatures intuitive. Cons What I liked least about was the initial learning curve. It took some time to understand and fully utilize all the features. However, once familiar with the system, it became a powerful tool for managing compliance. Review Source ER Elizabeth R. Quality Director Biotechnology Used the software for: 2+ years ### "CQ Document Control, CAPA, and Audits" December 17, 2024 4.0 Overall, far superior to a paper-based QMS. Pros 21 CFR Part 11 compliance built-in is extremely useful, especially for document approvals and training. Workflows can be customized, and we have integrated our existing objects with CQ. Cons Audit trails are sometimes difficult to discern, as the user, time, and field are available, but not always the original and changed content. Alternatives considered [Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/) Reason for choosing ComplianceQuest Organization was using Salesforce for other activities. Review Source Response from ComplianceQuest December 31, 2024 Thank you for your feedback! We are glad to hear ComplianceQuest is enhancing your compliance efforts and streamlining document approvals and training. Your support and trust in our platform are greatly appreciated! SL Steve L. Solutions Architect Construction Used the software for: Less than 6 months ### "Compliance Quest - Pros and Cons" December 19, 2024 3.0 We are working through implementation still. Their product is ideally built for a standard process which we do not fit. It is customizable, but there is some complexity there. Pros It is built on Salesforce which is highly customizable. Cons They have to include your customizations in their package for updates. Review Source Response from ComplianceQuest December 31, 2024 Thank you for sharing your experience! We are pleased to know ComplianceQuest’s flexibility is beneficial, and we are here to assist as you progress through implementation. JS Johnny S. Director of Operational Excellence Machinery Used the software for: 6-12 months ### "ComplianceQuest eQMS+ EH&S" August 14, 2024 5.0 Excellent experience with the entire Team. Sales, Training, and Technical Resources are outstanding. Pros The solution is well thought out and feature rich. Cons We have not experienced any issues with . Alternatives considered [AssurX](https://www.capterra.com/p/10010604/AssurX/) Reason for choosing ComplianceQuest Built on Salesforce and the customer service experience was phenomenal. Review Source Response from ComplianceQuest August 28, 2024 Thank you for your wonderful feedback! We're delighted to hear that you've had an excellent experience with our team and that our solution meets your needs. It's great to know that our platform's Salesforce integration and customer service played a key role in your decision. We appreciate your trust in ComplianceQuest and look forward to continuing to support your success. LW Laura W. Staff Business Analyst, Quality Systems Medical Devices Used the software for: 1-2 years ### "Great Overall Quality system" November 1, 2023 5.0 The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose. Pros The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time. Cons As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating. Reason for choosing ComplianceQuest CQ had all modules included at one purchase, so we could see adding in as the company scales. Reporting was far superior. Salesforce platform provides easy reporting and dashboards every user can do, with little training, and no admin responsibility. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) System was inadequate and reporting was impossible Review Source Response from ComplianceQuest February 2, 2024 Thank you for your positive feedback on our Quality system. We appreciate your acknowledgment of the CQ team's responsiveness and their efforts to enhance tech support and development. It's great to hear that our full suite of products has provided better visibility to your data. We recognize your feedback on areas for improvement, especially in user direction and workflow tracking, our latest version addresses these concerns, offering a more user-friendly experience. We're grateful for your trust in ComplianceQuest, and we're committed to continually enhancing our system to meet your evolving needs. NN Nicole N. Sr. Manager Quality Systems Medical Devices Used the software for: 1-2 years ### "Integrated and flexible QMS solution" November 2, 2023 5.0 Pros Out of all the systems we looked into, only was able to meet all the requirements put in place. We worked with the CQ teams to configure and test the system to fit our business needs. Through this process, they offered a lot of guidance on system options to meet needs with reduced configuration. Overall, good controls in place, layout is modern, reporting and data analytics is great and easy for users to manage. Love the dashboard capabilities, configurability and integration capability. System provides users with easy to follow layout and next steps. Cons CQ has a really complex backend. We had to make a shift moving into this system from being Quality managed to IT managed. Understood that this allows us a lot of the flexibility we need and it is working out fine. Majority of the issues we run into are permissions-related – which has been somewhat challenging to sort out, but we are getting there. Reason for choosing ComplianceQuest What really pushed us towards CQ was the built in ability for FDA MDR reporting, data analytics and dashboard capabilities as well as the flexibility for integrations and configurability. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Prior system did not offer in-software data analytics options and customer support was not supportive. Review Source Response from ComplianceQuest February 2, 2024 We appreciate your feedback on ComplianceQuest's integrated and flexible QMS solution. It's great to know that our system met your requirements, and we value your acknowledgment of the guidance provided during configuration. Thank you for choosing us as your QMS solution, and we look forward to continually supporting your organization's needs. AH Amanda H. Quality Systems Specialist Medical Devices Used the software for: Less than 6 months ### "Quality System Deployment in MedTech Industry" March 13, 2023 4.0 When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports. Pros Allows for a global harmonization of our quality system. Auto generates the cover sheet in documents, which is great to reduce manual process. Allows for group training to be recorded. Cons Due to the software being manufacturing based we had significant configurations to satisfy medtech requirements.Software is not highly compliant without configuration (e.g. editing records in approval, edits can be made to a record after been approved). Many of our items are in the managed package thus our team nor salesforce admins cannot make changes. Complaint module had to be so highly modified it was cheaper to configure nonconformance module to have a complaint record type. Switched from [Grand Avenue Software](https://www.capterra.com/p/132281/Grand-Avenue-Software/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/) To be able to Globally Harmonize our business units (corporate, lab services, clinical services, consulting services) Review Source DS Dhruti S. Manager, Global Compliance Medical Devices Used the software for: Less than 6 months ### "NAMSA review of CQ" September 25, 2020 4.0 Pros The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records. Cons Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users. Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) NAMSA is looking to implement a global eQMS and would look to replace TrackWise, Master Control, Grand Avenue etc. Review Source MG Mayaniranjan G. Business system analyst Information Technology and Services Used the software for: 2+ years ### "Good tool with loaded features" May 21, 2025 4.0 Over , we have a good impression over this app, easy to manage and maintain. Lots of features to explore ,adopting to new changes . Pros I like the way the app is build using the objects which makes it so flexible to adopt to our requirements and its table management which is easy to access and manage. Cons I would say , if we could leverage the use of some managed packages or features , it would be great. We would like to have some extra privileges when it comes to customization. Review Source SG Saouma G. Internal Auditor Information Technology and Services Used the software for: 6-12 months ### "ComplianceQuest analysis for quality management" December 3, 2025 4.0 My experience is excellent because simplifies the compilation process, reduce file search time, and everything works very well. Pros I love the integrated audit management system because it allows me to run and manage everything directly on the platform, and I can also access files directly with a single click. I really appreciate that. Finally I like the user-friendly documentation and intuitive interface. Cons I had problems recording incorrect data and the quality of the audit was compromised. Thats the only thing I didnt like about it happening. Review Source Response from ComplianceQuest April 27, 2026 Thank you for your feedback. We’re glad to hear the audit management capabilities and ease of access are adding value to your workflows. We appreciate you highlighting the issue with data accuracy and will take that into consideration as we continue to improve. It’s great to know the platform is helping simplify your processes and save time. Thank you again for sharing your experience. BC Brittany C. Operations Administrator Logistics and Supply Chain Used the software for: 1-2 years ### "Great Product!" December 16, 2024 5.0 I love Compliance Quest. It has made my life easier! Pros It has helped us streamline our training. Cons The training is not always the most informative Review Source Response from ComplianceQuest December 31, 2024 We are thrilled to hear that ComplianceQuest has made a positive impact on your workflow. Thank you for sharing your experience! LAS Lee Ann S. ERP Process Specialist Machinery Used the software for: Less than 6 months ### "The Complete eQMS Package" August 27, 2024 5.0 Compliance Quest offers a powerful out of the box solution. I am excited to continue the journey with our company's deployment of ! Pros Their out of box solution is comprehensive. Cons There are no negatives. I only wish we had partnered with sooner! Review Source Response from ComplianceQuest December 31, 2024 Thank you for your wonderful feedback! We’re thrilled to hear that ComplianceQuest is exceeding your expectations, and we’re excited to support your continued journey with the platform. Your support means a lot to us! VR Verified Reviewer Global IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Compliance Quest has it all" March 6, 2023 5.0 CQ support is great and usually very quick to answer and resolve our issues (most of them user and training issues). The software is very robust, but not as customizable as you would think for being on the Salesforce platform. Pros This system has it all. We are running off a very old legacy (partially house built) system. CQ is completely cloud based (so no need for VPN) and has all the features (then some) that we are looking for. I love that we can now add questions to make sure the user actually read the training documents. The automated approval process for document control is really nice instead of doing it via email or docusign at this point. They also added a project management system with the latest version that we are looking forward to looking into. They are constantly making changes to the system to keep it up-to-date. This is good an bad, but was very happy when they moved away from visual force pages to lightning. Cons There is a lot of configuration that has to be done to set this up, but this is likely the same across the board for this type of software. My biggest complaint is they don't make things customizable. This is one of the great things about salesforce, but they decided to go in a way that prevents customizing page layouts and edit screens without getting them to make the changes. In some areas I can understand why they would do it this way, but we have other software that uses field sets to allow us to change fields on the page/edit page. You can only use the Salesforce Lightning interface with this software now. Which really sucks for us, as we have some software that hasn't (and likely will not) move to lightning unless Salesforce decommissions classic. This forces our users that use the other software that may not work in lightning, to switch back and forth. Reason for choosing ComplianceQuest It was build on the same system that our users are already using (Salesforce) and was very robust. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Really old and not very secure. Review Source KD Kerryn D. Quality/ Regulatory Medical Devices Used the software for: 1-2 years ### "CQ - A great EQMS with remote capabilities" March 13, 2023 4.0 It is a good system which has provided overall flexibility and traceability in the workplace. Pros The ability to work fully remotely and to address all areas of the quality system is fantastic. The change system is well thought out and there is good flexibility in most areas to apply the system to whatever task you may have. Cons There are some areas that as a small company, we find slightly inflexible. With less staff, sign offs are often a problem with the system not allowing for same person creation and sign off in some cases. The follow up with CQ has, at times been difficult and this is most likely due to being a smaller company. Review Source LF Lisa F. eQMS Administrator Consumer Goods Used the software for: 1-2 years ### "ComplianceQuest - Highly Configuration eQMS with Great Technical & Support Teams" September 14, 2020 5.0 Our road to implementing (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000+ SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly. Pros CQ is highly configurable. Configurations can be as simple or complex as you want. Being cloud-based allows users access from anywhere, anytime, especially the Salesforce 1 mobile app. Excellent implementation and product support teams. If your business does not have a QMS currently, CQ out of the box is a great place to start! Cons Since this is a license-based system, it can be expensive for a business with 3,000 employees. We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore. There is no “mass” reassign for the entire platform. Reassignment must be managed by each module. Alternatives considered [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Review Source sK sooraj K. Quality Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Overall QMS system" February 28, 2022 4.0 Wonderful but changes need to be worked on with full capacity to meet customer needs. Pros Easy to use, Self-explanatory UI, enables QMS operations automation to high extent. Cons changes are not easily accommodated and need a large lead time for CQ dev team to implement changes. Customer service needs to improve. Reason for choosing ComplianceQuest meets company QMS needs. Review Source SK Sneha K. Technology Analyst Information Technology and Services Used the software for: 1-2 years ### "CQ Review" October 15, 2023 5.0 Pros It is a powerful tool for managing quality-related activities in various industries. It has helped most of our clients to eliminate paper-based systems and automate audit management. has also helped users improve reporting and analytics capabilities, track nonconformances, training, and document control, and reduce complaint handling time. Cons Risk management module needs to be enhanced further Review Source Response from ComplianceQuest October 27, 2023 Thank you for your valuable feedback. We're pleased to hear about the positive impact ComplianceQuest has had on quality-related activities. Your suggestion regarding the risk management module is duly noted. Your suggestions are invaluable in our continuous improvement efforts. VH Vatsala H. Compliance Administrator Medical Devices Used the software for: 2+ years ### "CRM Transforming Business Operations" September 27, 2023 3.0 Regulatory Compliance, Quality Management, Document Management, Audits, Employee Training and Certification, Reporting and Analytics etc Pros The controlled document, Findings, Audit Findings, Accounts, Training session's, change order, Equipment, Assessments, Reports, Dashlane,Equipment,NC. The UI lasks user friendliness, Cons There are some features which can be improved in Findings, training session's, requirement's Review Source Response from ComplianceQuest October 27, 2023 Thank you for taking the time to share your review. Your feedback is truly valuable as ComplianceQuest is dedicated to continuous improvement. We greatly appreciate your insights. KT Kathleen T. Vice President of Quality Assurance Pharmaceuticals Used the software for: Less than 6 months ### "Satisfied Customer!" April 5, 2024 5.0 Pros Working with the Compliance Quest Team has been a wonderful experience from our initial inquiries to launch! Everyone we have worked with and continue to work with have been very knowledgeable, flexible, patient and enthusiastic. Can't say enough about teamwork with \[sensitive content hidden\]! Absolute pleasure to work with these gentlemen! Cons I have nothing to state here. The team at Compliance Quest has navigated us through to launch and has made it very easy for my team. Review Source Response from ComplianceQuest April 26, 2024 Thank you for such a glowing review! We're thrilled to hear about your positive experience working with our Compliance Quest Team from start to launch. It's wonderful to know that our team's knowledge and enthusiasm have made a significant impact. We appreciate your kind words and look forward to continuing our successful partnership! NP Niyati P. Manager, Quality Assurance Medical Devices Used the software for: Less than 6 months ### "CQ is a terrific eQMS System!!" April 13, 2018 5.0 Pros I brought in Compliance Quest to my company, to fill a need in electronic document management and control. But we did not realize how much we needed it for our processes and procedures specifically. It is so adaptive and configurable that it meets our needs in almost every way. We started our implementation of the Document Control module with Compliance Quest in Q4 2017. Our experience has been overall very positive throughout selection to implementation. This solution is extremely powerful and has a variety of applications and modules. Configurable reporting and dashboarding features allow for ease of communication and transparency of data within the company. One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Audit Management, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!). Initial installation of the software allows for mass uploads of existing documents and data. I am still waiting to implement their Audit Management module, but I can already imagine how easy and efficient it will make my audits in the future. The Technical Support staff is great, especially by being patient and courteous, but also extremely knowledgeable! Cons Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. Because it is solving a complex set of problems, CQ software is naturally complex. Once the initial learning curve is past (CQ Project Managers and Tech Staff assisting in training and knowledge transfer), the design of the software is understandable. Review Source VR Verified Reviewer Staff Quality Engineer Medical Devices Used the software for: 6-12 months ### "Staff Quality Engineer" November 2, 2023 4.0 It does the function, it provide elements required by regulations. As an auditor, it is easy to find compliance gaps in data that user enter, as the system has too many touch points the leads to clear potential for errors in records. Users are impatient, make this simple for users with clear and few navigation touch points. eg. for a CAPA use a flowchart map to guide user in their journey to complete CAPA and NC activities. Pros Fully integrated system that links all element of QMS Cons Too many touch points leading to error in data entry Review Source Response from ComplianceQuest February 2, 2024 Thank you for sharing your insights. We're pleased that our system meets regulatory requirements and fulfills its function. Your feedback on usability and navigation is invaluable. We're excited to share that our latest version now features an enhanced user interface designed to address your concerns. We appreciate your partnership, and we look forward to the continued positive impact of ComplianceQuest on your quality management processes. AM Alex M. IT Director Mining & Metals Used the software for: 1-2 years ### ""ComplianceQuest: Making Compliance Cool Again, One Regulation at a Time!"" September 13, 2023 5.0 Pros One of the standout features of is its robust compliance tracking system. It allows us to effortlessly monitor and manage various compliance requirements, ensuring that we stay up to date with regulations. The system provides real-time notifications and alerts, which helps us proactively address any potential compliance issues. Cons Initial setup and customization process of can be time-consuming and require technical expertise. Review Source Response from ComplianceQuest October 19, 2023 Hello Alexander, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Your support has truly made a difference at ComplianceQuest, and we are incredibly thankful to have you as a partner. Warm Regards, ComplianceQuest SA Sridhar A. Business Consultant Information Technology and Services Used the software for: 1-2 years ### "COMPLIANCE QUEST- A wise choice to enhance and ease your Quality Management System!" December 13, 2018 5.0 Justifying as a 100% cloud based EQMS has been in sync to customer needs, extremely flexible, sleek and clean with a simple user interface as a key element. This solution has a variety of modules syncing the communication and transparency of data between various departments among the organization. Compliance Quest is a tightly integrated EQMS powered by SALESFORCE as a winning combination. Supporting wide range of compliances, high degree of productivity, collaboration, efficiency and being cost-effective to the organisation are some of the significant highlights. Keeping in consideration of all the global quality standards, CQ serves as fit for use with minimum customizations to customers from various industries. Hands-on experience was intuitive leading to ease and comfort where Out of box solutions made the processes smooth. CQ customer support to us is another factor that sets them apart with highly knowledgeable, skilled personnel. CQ ensured us to get onto the right track every time with their effective consultative approach which is always beyond what is expected with incredible timely response. Pros \-100% cloud-based - Paperless EQMS - Customer support par excellence - Ease of use and simplicity with regards to implementation - Efficiency and security Cons As of now, no cons identified. Review Source LT Lee T. Director of Quality Used the software for: ### "CQ Application works well. ISO and Healthcare Compliance - Mission Accomplished" November 9, 2015 5.0 As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements. CQ did not let us down. The power behind the application and our success is the following: 1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed. 2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent. 3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform. 4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly. I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service. Review Source KC Kimberley C. Document Control Manager Biotechnology Used the software for: 6-12 months ### "Great System" April 3, 2024 3.0 Pros The interface. The system is easy to use. Cons When patches are deployed, they don't seem to fix every issue in a controlled environment. Review Source Response from ComplianceQuest April 26, 2024 Thank you for your review! We're delighted to hear that you find our system easy to use with a user-friendly interface. We appreciate your feedback and look forward to continuing to support your needs! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.