# VICIdial Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about VICIdial Software - reviews, pricing plans, popular comparisons to other Predictive Dialer products and more.

Source: https://www.capterra.com/p/135842/VICIdial

---

# 

 VICIdial Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

VICIdial

## What is VICIdial?

Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.

## What is VICIdial used for?

[Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Telephony](https://www.capterra.com/telephony-software/)

Overall rating

Based on 264 user reviews

Reviews sentiment

Positive

94%

Neutral

5%

Negative

2%

Pros & cons

Comprehensive call center platform

Efficient predictive dialing system

Outdated and complex interface

Starting price

$400

Other, Per Month

Free trial  
available

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## VICIdial alternatives

Highest Rated

[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

[4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/)

Starting price

$199.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/135842/VICIdial/alternatives/)

## Pros and Cons

Comprehensive call center platform

97% positive reviews out of 64

Most reviewers report call center features are robust, scalable, and suitable for businesses of various sizes.

Outdated and complex interface

59% negative reviews out of 44

Most reviewers indicate user interface appears dated, visually unappealing, and initially difficult to navigate.

Efficient predictive dialing system

96% positive reviews out of 50

Most reviewers find predictive dialer capabilities increase productivity, automate calling, and streamline agent workflows.

Flexible open source customization

100% positive reviews out of 41

Most reviewers describe open source as highly adaptable, cost-effective, and supported by an active community.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Logging

4.8 (14)

57.14% of 14 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Automatic Call Distribution

4.8 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Monitoring

4.7 (11)

63.64% of 11 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Center Management

4.8 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

4.8 (10)

40.00% of 10 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Routing

4.9 (7)

71.43% of 7 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

VICIdial 83 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Screen and filter calls that get sent to voicemail inboxes/answering machines

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Dials outbound calls automatically

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Control the name and number that appears on outbound caller ID

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Import and export data to and from software applications

Protect sensitive data for digital privacy

Manage, store and organize emails within the system or via third-party apps

Predefined actions automatically performed on the occurance of specific events

Federal Communications Commission (FCC) compliance

Move files across different systems or networks

Caters to sales teams

Federal Trade Commission (FCC) compliance

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Record the audio of phone conversations for quality assurance purposes

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

System automatically dials the next number on the contact list after the previous call ends

System calls multiple numbers at once and connects the agent to the first number that answers

System provides callee information to agent prior to the call to help determine whether or not to make the call

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Automatically record calls at predetermined times

Send messages via SMS

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

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We can help you find the software with the features you need.

Features

4.7 (256)

4.7

Based on 256 reviews

## Pricing

Value for money

4.8 (230)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/135842/VICIdial/pricing/)

Hosted VICIdial

$400.00

Other,Per Month

Free Open-Source Download

$0.00

Value for money

4.8 (230)

4.8

Based on 230 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

monday.com](https://www.capterra.com/p/147657/monday-com/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (215)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (215)

4.6

Based on 215 reviews

## User reviews

Overall rating

4.7

Based on 264 reviews

Filter by rating

5(201)

4(47)

3(12)

2(4)

1(0)

Mentioned topic

Sorted by most recent

FP

Fred P.

Customer service and tech support consultant

Marketing and Advertising

### "VICIDIAL review late 2025"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 13, 2025

it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money

Pros

the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional

Cons

I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple?

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

changed freelance job, the company that I am working with uses vicidial.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YW

Yasheema W.

Sales Rep

Consumer Services

### "Power auto dialer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 31, 2025

My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer

Pros

It filtered the answering machine and was very easy to use.

Cons

I had no issue with the dialer as I mention before it was very use to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CL

Chanique L.

Team Manager

Consumer Services

### "Good Dialer "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 31, 2025

My experience with Vici was a good one however the some improvement can be made

Pros

The Dialer was very much effective in terms of automatic dialing

Cons

The Graphics and the reset option need some improvement

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LB

LaFrance B.

sALES

Consumer Services

### "VICI is good"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 21, 2025

It was Ok for most part, I just hated the ans machine

Pros

Got new lead frequently............................

Cons

It doesn't filter out the Answering machines very well.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Javier M.

HR Manager

Construction

### "God bless VICI Creators"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2024

Having Vicidial makes our job way more easier

Pros

The most powerful Open Source power dialer and CRM in the world.

Cons

It seems outdated and is in part because it can be modified

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KC

Katie C.

Admin

Marketing and Advertising

### "Powerful Inbound & Outbound Dialing Platform"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 13, 2024

ViciDial is a dialer platform that I recommend to anyone in the call center industry. It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.

Pros

We have been using ViciDial for our digital marketing firm for years. Vici is an easy to learn dial software that allows for open source integration. ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent features that help overall workflow. My favorite part of ViciDial is the user-friendly interface for both admin and agents.

Cons

I would have to say the only complaint I have is that vici is not physically appealing. The interface looks a little dated, but nonetheless does not affect work flow or productivity.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jean-Baptiste M.

Directeur Marketing

Marketing and Advertising

### "Outil Relation Client"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

July 6, 2024

quelques heures d'utilisation au début pour se faire la main puis usage rapide hebdomadaire

Pros

Grande praticité; prise en main instinctive

Cons

Rien de particulier; un bon esprit familier des CRM suffit

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JL

Jerome L.

Senior Deployment Engineer

Telecommunications

### "Beste Open Source Callcenter Software auf dem Markt"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 18, 2023

Alles in allem das beste Tool auf dem Markt, was nach Einrichtung keine Kosten mehr verursacht.

Pros

Open Source. Viele Möglichkeiten, es für seine Bedürfnisse anzupassen. Einfach zu bedienen, auch für nicht Profis. Bester Dialer, den ich getestet habe. Wenn der Dialer richtig eingestellt ist, dann kann man seine Erreichbarkeit (In- und Outbound) stark verbessern.

Cons

Sieht in der Standardversion sehr spartanisch aus. Muss man sich dran gewöhnen.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Anicet L.

Gestion des clients

Broadcast Media

### "Une solution de centre de contact très efficace"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 30, 2023

Pros

VICIdial est un outil très performant pour les entreprises. Doté de multiples fonctionnalités, il aide nos agents à gérer des appels téléphoniques au sein de l'entreprise. Simple et facile à utiliser, c'est une application dont l'intégration est très bénéfique.

Cons

Il serait mieux que le tarif de VICIdial soit affiché au publique et non sur demande.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2023

VICIdial is free, the price is not displayed because Capterra won't let us show that it is free in their listing.

Raymond H.

Gestion des clients

Broadcast Media

### "VICIdial : Un outil très performant "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 26, 2023

Pros

Une solution de centre de contact Open source de niveau entreprise, VICIdial a permis à nos agents de gérer des appels téléphoniques entrants et sortants. Très facile à utiliser et simple comme application, il est doté de plusieurs fonctionnalités et son intégration à de multiples autres applications nous ai beaucoup bénéfique.

Cons

Pourquoi le prix de VICIdial doit être sur demande ?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

November 18, 2023

VICIdial is free, the price is not displayed because Capterra won't let us show that it is free in their listing.

[View all Reviews](https://www.capterra.com/p/135842/VICIdial/reviews/)

Popular comparisons

[Ringover vs VICIdial](https://www.capterra.com/compare/135842-169627/VICIdial-vs-RingOver)[Convoso vs VICIdial](https://www.capterra.com/compare/76768-135842/Cloud-Predictive-Dialer-vs-VICIdial)[DialedIn CCaaS vs VICIdial](https://www.capterra.com/compare/29589-135842/CallCenterNOW-vs-VICIdial)[Readymode vs VICIdial](https://www.capterra.com/compare/135842-136728/VICIdial-vs-Readymode)[LiveAgent vs VICIdial](https://www.capterra.com/compare/102188-135842/LiveAgent-vs-VICIdial)[CallHippo vs VICIdial](https://www.capterra.com/compare/135842-159578/VICIdial-vs-CallHippo)[Nextiva vs VICIdial](https://www.capterra.com/compare/135842-175788/VICIdial-vs-Nextiva)[Calabrio ONE vs VICIdial](https://www.capterra.com/compare/110588-135842/Calabrio-One-Suite-vs-VICIdial)

[Zendesk Suite vs VICIdial](https://www.capterra.com/compare/135842-164283/VICIdial-vs-Zendesk)[Five9 vs VICIdial](https://www.capterra.com/compare/132405-135842/Five9-vs-VICIdial)[JustCall vs VICIdial](https://www.capterra.com/compare/135842-157853/VICIdial-vs-JustCall)[Aircall vs VICIdial](https://www.capterra.com/compare/135842-184709/VICIdial-vs-Aircall)[Genesys Cloud CX vs VICIdial](https://www.capterra.com/compare/135842-179417/VICIdial-vs-Genesys-Cloud)[CXone Mpower vs VICIdial](https://www.capterra.com/compare/134775-135842/inContact-Call-Center-Software-vs-VICIdial)[XCALLY vs VICIdial](https://www.capterra.com/compare/135842-136894/VICIdial-vs-XCALLY)[Squaretalk vs VICIdial](https://www.capterra.com/compare/135842-219046/VICIdial-vs-Squaretalk-Matrix) 

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