# Page 8 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 8 - Reviews of Service Fusion ## Showing most helpful reviews Showing 176-200 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PP Paul P. Engineering Manager Industrial Automation Used the software for: 1-2 years ### "Service Fusion" April 30, 2024 4.0 Pros Ease of use mobile interface calendar scheduling tech notifications Cons search engine in desktop issues with job numbering Review Source Response from KickServ May 16, 2024 Thanks for leaving us a review! DY Daryl Y. Owner Construction Used the software for: 1-2 years ### "Functional but difficult to used and expensive" February 22, 2023 3.0 It's disappointing that the rates have increased 60% over the last two years without being informed. Pros I like the fact the integrates well with the mobile app allowing me to make changes on my phone as well and my computer. Cons I find that this software has somewhat difficult to use and does take a bit of effort to figure out how to utilize everything that it has to offer, however I will say that they have wonderful customer service willing to provide you with detailed walkthroughs and answer questions. Review Source Response from KickServ February 23, 2023 I suggest you take a look into joining our weekly live trainings! You will get trained over the administrative system, work flows, tech and module training in 60 minute phases. Check out the details here: https://servicefusion.zendesk.com/hc/en-us/articles/360028700792-Live-Service-Fusion-Training-Sessions?fbclid=IwAR1sQXeZwlg\_f3pnGCSas2aNmBE3efLu77EPGdyF1Pad9MxXzMq7YGvzn6k JR Jody R. CEO Medical Devices Used the software for: 2+ years ### "Great product!" September 1, 2022 4.0 Pros I love the ease of opening and updating calls. Cons Inventory software needs to be updated with shelf locations. Reason for choosing Service Fusion Housecall, Salesforce Review Source Response from KickServ September 20, 2022 Jody, we are so glad to hear you are having a good experience using Service Fusion. We value your positive review! BS Brian S. owner/operator Consumer Electronics Used the software for: 6-12 months ### "Handles a lot but too many bugs" February 20, 2017 2.0 This is a complex program. I strongly recommend the training videos. Things do not seem to work as expected. This program is way too much for a one person shop. Be wary of glitches. Estimates and payments are sorted by day - all months and years are mixed together. Deposits get lost in Quickbooks online causing accounting issues that need to be tracked down and fixed. Estimates that are given to customers are not easy to track down - you need to look for them by global search. It is difficult to find estimates except through the estimate dashboard. I never got the parts part to work - it requires entering parts to the program, then to the supplier then... I could not use it. I don't have enough time in the day to do all the entering. Very slow on a network. Use a fast computer. If your internet goes down, you are stuck. You cannot get your data back. You are stuck with it. Pros Handles almost any part of a service shop you can ever require. Handles things I never thought of. Cons Very complex interface. Some important details are always off screen, like tax settings for customers. The remote app has glitches and may not work as expected - I am experiencing issues with parent customers. It is hard to follow the status relationship automatics when creating an estimate, then a job and then an invoice. Payments and deposits often get lost in Quickbooks even when says everything updated correctly. Review Source SS Sandra S. Office Manager Construction Used the software for: 1-2 years ### "Overall satisfied" March 2, 2023 5.0 Pros Adding users with no additional charge ; easy to learn Cons Lack of customer support, I like to speak to someone to figure out issues, not go to YouTube to try to figure it out myself. Difficult to find previous service calls on a client who has several service locations. Reason for choosing Service Fusion Price Review Source Response from KickServ March 27, 2023 Our support team is willing to speak with you any time you have an issue. You can contact them at (888) 902-0304 Option 2. Thanks! KW KW W. Owner Consumer Services Used the software for: 6-12 months ### "Product is bursting with MAJOR bugs" March 16, 2021 1.0 We spend an incredible amount of time trying to figure out workarounds to bugs in their core modules like scheduling. The product is in desperate need of being rewritten - not patched. Pros There are no pros with a product that causes issues daily with running your business. Cons If you are thinking about subscribing to this product first ask to see the current bug list vs. the number of enhancements and new product features that have been pushed out (without testing - your company is their testing department). New product is pushed on a regular basis with no notice but major bugs are never addressed. has the customers "vote" on what bugs they would like fixed - can you imagine competing with other customers to have bugs fixed. Who has the time or desire to read through/interpret 1000+ customer reported bugs. Ask how many developers they have working just on bugs vs. those working on new software. This will tell you everything you need to know. Review Source HH Hannah H. Assistant to CEO Construction Used the software for: 2+ years ### "Much Improved" June 14, 2022 5.0 I've been using this software for years and it has much improved over time. There are several add-on features like call tracking and phone automation that are very useful. Pros I like the ability to schedule workers, schedule payment notifications, and do job costing all from the same place. Cons It can be a little tricky to navigate and the custom template setup is a bit lacking. Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Less complicated software that isn't reliant on heavy user activity to manage. Review Source cA cindy A. accounts receivables Utilities Used the software for: 1-2 years ### "pretty easy to use " February 21, 2023 5.0 it has been a great experience Pros even if you are not great with computers it is easy to use Cons i wished that if a job is not done then it would carry over to the next day so that it would slip through the cracks Review Source Response from KickServ February 23, 2023 Thank you so much for your feedback! LA Lucan A. Accounts Manager Construction Used the software for: 2+ years ### "Cloud based solution for work orders and maintenance" July 2, 2018 5.0 It allows us to keep track of hundreds of service calls a day and allows our technicians to keep track of their times and call history. Pros The support team is very responsive and fairly quick to remedy problems and add new features. The app allows us to send jobs and work order requests to technicians in the field. The app also allows technicians and office staff to update notes and information in real-time. It offers everything needed to maintain a small to medium sized service company. Cons Updates to the platform are often rolled out with little to no warning. The platform is very stable, however, when it does go down, you are basically dead in the water until it's back up and running. They have back up servers for down time, but they operate at a much slower speed, impacting production during those rare instances. Review Source Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "If you have a sales team that is mobile and on the road this is an incredible platform." April 1, 2018 5.0 Pros It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. Cons There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. Review Source CG Cheryl G. Customer Relations Rep Facilities Services Used the software for: 1-2 years ### "Fairly new user here!" February 21, 2023 3.0 Pros I enjoy the speed to which I can create and edit a service call. Cons Well from what I understand this program is mainly for use in HVAC industry. We are in the commercial laundry business, so the system hasn't easily merged well without a lot of learning the tricks of the program. There are areas that need improvement. Review Source Response from KickServ February 23, 2023 Thank you for your feedback. Join our Facebook User Group to learn more tips and tricks of using Service Fusion. It is called 'Service Fusion Users Group.' Answer all of the questions required for approval for entry. JN Jenifer N. Financial Operation Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Service Fusion is very helpful with Quickbooks" February 27, 2023 4.0 Tech support and customer service has been great. Pros The flow to quickbooks is very handy and useful Cons Field access is frustrating at times and picture loading fails frequently Reason for choosing Service Fusion Budget Review Source Response from KickServ March 27, 2023 Our data import team will love to hear your feedback. Thanks for sharing! JG Jim G. Director Used the software for: Less than 6 months ### "One major accounting flaw" April 7, 2018 4.0 Pros One of the most feature-rich software platforms we came across in our vetting process. The ability to close-out a job, but leave a task open to do at a later time would have made this the best software we found. GPS tracking was nice in theory, but did not work correctly on iOS devices. Cons The software is unable to do 3rd party billing to more than one parent company. All other software we ran across was able to do this. During the sales process, the salesperson guaranteed us that their software had the ability to bill any 3rd party.. what he didn't say is that it permanently locks that account to a single parent.. and any changes affects any other open jobs with the same customer. 3 months of wasted time. Review Source Response from KickServ April 10, 2018 Hi Jim, Thank You for the complimentary nature of your review and the 4-5 stars across the board; however, to help avoid confusion among prospective readers, I would like to clarify one important thing. What you referred to as an accounting flaw has actually nothing to do with accounting, per se. More specifically, it is WHO the invoice goes to versus HOW MUCH the invoice is for. While our parent > sub-customer logic is identical to that of QuickBooks, we do understand that your specific needs are a bit different. I apologize that this critical detail was missed or misunderstood in the sales process as well as earlier in your on-boarding process. As for being able to close out jobs while leaving tasks open, this can be very easily accomplished with the additional site visit feature. Thank You again and we look forward to possibly welcoming you back on board one day! Max @ Service Fusion SM Shawn M. Owner/Technician Used the software for: 2+ years ### "Great service business software." February 6, 2019 4.0 Pros Simple to use. Integrates with Quickbooks online Love the field app functionallity would like a faster response time but overall good. Some offline function would be good too. Processing credit card payments in the field. Cons Development is slow to respond & repair issues discovered Quickbooks sync for products and services created issues with inventory quantities when making changes in SF as recommended. Reported issue Oct 2018 Told Novemeber was in the works to be done December now Feb 2019 still no fix or response. No way to follow up on service tickets! Review Source RD Rueben D. President Security and Investigations Used the software for: 6-12 months ### "Great if your invoicing is linear" November 29, 2021 4.0 So, So. If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition. Pros Mobile, cloud based & customizable. That is really it. Cons You have to use linear invoicing and can add no special charachters or alpha ones to your invoicing. No fix for this. Reason for choosing Service Fusion I really didnt choose it over another. It meets the basic needs with some flexibility. Review Source GD Gloria D. Consumer Services Used the software for: 6-12 months ### "easy to use, solid software, but some basic functions are missing or not working" July 8, 2018 1.0 Pros We are a HVAC company and have been using daily for lead dispatching, quote, job dispatching. It is a solid software. Cons However, there is on basic functions not working. When filed worker add a new service address to an exiting customer in their mobile app, the address is not searchable anymore. This caused big problem for us, and I have been calling their customer support team many times. Everyone was polite , but my problems not solved. I suggested if they couldn't fix it in there application logic, they can create a simple SQL script to run in the backend database every night, to copy all new address to customer's profile. I couldn't see any reason why this is not doable. I am writing a review here, hoping some one from higher level of the company can hear their customer's pain and solve the problem for me. Review Source LF Lucas F. Service Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Amazing Product & Service!!" February 21, 2020 5.0 Pros I can't say enough about all aspects of this product. We had gone through two programs that were not providing us with the Quickbooks relationship we needed as well as the ease of use and service dispatching. I love the customer service team that has answered literally every question I've had since we've started. Switching programs twice is an accounting feat and very difficult logistically. There hasn't been one time didn't answer a question when I was hung up on something during our transition. I called about 12 times in one day with not a single complaint from their staff. Nothing but excitement to help us. The system itself has already met my expectations and then some. As I'm learning more about the capabilities of the program I'm even more excited to continue using it. Fantastic product all around. Cons I would honestly have to say I can't find much of a con that's significant enough for me to write about. After two weeks of straight use I have yet to have something that bothers me. With any system, there probably is an issue somewhere, I just haven't found one yet. With any problem I've had the customer service team has explained how to work it out. Review Source GP Geovanni P. Owner Information Technology and Services Used the software for: 2+ years ### "This changed my LIFE" October 17, 2020 5.0 I just love this software. Everything has been so easy to use and so easy to create new jobs. Pros User friendly interface! I really love how it communicates with clients when tech changes his status. Cons Limitations on phone app. I really wish the interface on the App had more functionality and more customizable settings. Alternatives considered [Rev.io Billing](https://www.capterra.com/p/25471/Rev-io/) Reason for choosing Service Fusion PRICING was more affordable. Review Source JP Jamie P. Project Engineer Construction Used the software for: Less than 6 months ### "Great Platform- Documents could be easier, but overall, great!" April 30, 2024 5.0 I am overall satisfied and would recommend. Pros Everything in one spot, easy to find, somewhat quirky, but overall it is great. Cons Document set up and formatting is a major challenge, especially if you have a lot of info for a small space. Don't expect full page photos to be included on any doc. Reason for choosing Service Fusion Cost and Customer Service. No complaints there. Review Source Response from KickServ May 16, 2024 Thank you for leaving us a review! JM Jaroth M. Student Computer Software Used the software for: 6-12 months ### "Service Fusion to manage great" April 30, 2022 5.0 I like, I really like this software, some things can be fixed and the software can be better. Pros I really like the interface, the differents elements that you have in the screen to work great, the buttons, the differents colors that you have in the screen are really useful to work in a easy way. Cons I don't like that some functions didn't work properly, because when you need this function, sometimes don't work and it may cause that you can't work properly. Review Source RL Robert L. Purchasing Manager Used the software for: 1-2 years ### "Purchaser" February 1, 2018 3.0 Pros Needs a stronger purchase order system, and a constant dispatch board that does not time shift. Would be nice Cons Purchase orders, the purchase orders have to be manually made, would be great to clock on the job number and then create a purchase order to reflect that job. Review Source Response from KickServ February 5, 2018 Hi Robert: Thanks for the additional review! As always, we truly appreciate your feedback and our offer to work with you on improving the purchasing capabilities of our system still stands. If I am not mistaken, we marked a number of items off of your list already with some of the recent releases and I would definitely like to see us do the same with the rest of the list in the coming weeks/months. I believe understand what you are asking for in the comments here, but would love some more detail if possible. We will reach out to you again directly via email and hopefully we can connect this time around to discuss things in greater detail. Thanks in advance for your help! - Max TW Thanh W. Project Manager Construction Used the software for: 6-12 months ### "Good product " September 1, 2022 4.0 Good i really like it as i learn to do the more advance features Pros building custom templates for my tasks and estimates and jobs. also the email communication and reach out Cons the customer account manager with parent accounts and sub accounts Reason for choosing Service Fusion I didn't the decision was made Review Source Response from KickServ September 20, 2022 Thank you for the great review! We're so happy you are loving your experience with Service Fusion. EP Erik P. Office / Warehouse Manager Construction Used the software for: Less than 6 months ### "Great software with even better support!" April 3, 2017 5.0 Our garage door company was looking to digitize our work orders and streamline the invoicing process from our techs in the field back our our personnel in the office. definitely fits the bill - with tons of features and integration with Quickbooks. We do things differently than most businesses as well, so the level of customization Service Fusion has, has really help us make this a great fit. Some of the features we do not use at this time, but they have given us something to look at for the future in terms of running and tracking marketing campaigns, setting up customer portals, etc. Otherwise, we now run our day-to-day out of this platform and it makes tracking our jobs, billing them, and keeping up with our workers much, much easier, and nothing slips through the cracks. To be honest, the pricing seemed too good to be true compared to their competitors, as well as no additional fee for support - I went into this thinking Tech Support would be lacking - DEFINITELY NOT THE CASE. This is hands down the best support I have received on any purchase I have made. There is no limit to them helping you, and they are super friendly and accommodating. On top of it all, when we asked for things not in the software, they went above and beyond to work with developers to see if it was possible to iterate the software to help us further, and they have been just more than helpful in onboarding and helping us to understand everything about the software. Couldn't be happier! Pros Customization, easy of use, customer support. Cons I would like to be able to process payments through here without using one of your vendors. Review Source VR Verified Reviewer Realtor Construction Used the software for: 6-12 months ### "Excellent customer service" October 5, 2018 5.0 This program is great to communicate with my Service Techs and now they know where they are going. Takes a lot off me, if I am on the phone or doing something else. Also there is no contract. I was told we will earn your business - and they totally have! Pros The software is easy to use and has excellent customer service if you get in a bind! Cons The only things negative is, that I did not get this program before! Review Source MH Merrianne H. Service & Delivery Coordinator Building Materials Used the software for: Less than 6 months ### "Not very user Friendly" February 21, 2023 3.0 its ok, great for a handyman and one two person operation would be great, I need sit down training on how to work projects through the system, videos aren't very helpful Pros I enjoy the mobile app for techs to look through and work in while in the field. Cons Making changed to scheduled appointments and training, having to pay for all the options, not very user friendly people who are not tech savvy Review Source Response from KickServ February 23, 2023 If you haven't already, check out our weekly live training sessions with Support! Get trained over the administrative system, work flows, tech and module training in 60 minute phases. Check out the details here: https://servicefusion.zendesk.com/hc/en-us/articles/360028700792-Live-Service-Fusion-Training-Sessions Talk to a Capterra advisor for free and get results within 15 minutes.