# Page 7 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 7 - Reviews of Service Fusion ## Showing most helpful reviews Showing 151-175 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Lisa W. Office Manager Consumer Services Used the software for: Less than 6 months ### "Service Fusion" May 3, 2024 4.0 When contacting support, they reply back with information that is in their knowledge base. It is not helpful. I have waited days and no one calls you. They are not very customer friendly. Pros Creating jobs and estimates is very easy. Cons Does not track maintenance agreements. You can enter the agreement into the customers account, however it will not keep track of visits that were used or need to be completed. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Service Titan had problems syncing to Quick books Review Source Response from KickServ May 13, 2024 We appreciate your feedback. This information will be passed along to our product and development team as well as the support team. MW Michael W. Appliance Technician Consumer Services Used the software for: 6-12 months ### "Amazing Software With a Huge Problem " November 11, 2019 3.0 This system has saved my company so much time and money in the 6 months we’ve had it. Can’t express how happy we are with 90% of its functionality. That being said, the inventory system is to be blunt... stupid. It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order. Meaning once that order is made, the product is placed directly in inventory. That’s fine except when the products from that order have now been used and that order is now meaningless. Which wouldn’t be an issue if the system didn’t oversell a product when in fact there is 0 in stock. Example I currently have -2 water valves on my truck. That’s nonsense. There needs to be a way to manually input a quantity and location. Even the most basic of inventory systems have this function. Another huge issue is that a product is forever locked to a warehouse. You cannot delete a product from a warehouse but only add the product to another warehouse. If I’m relocating inventory to a different warehouse that means I’m MOVING it. Not wanting to use that old warehouse anymore. And another huge issue is in the worker app. If I need a part that we have in stock, I HAVE to use the one in stock. But what if that part happens to be on another techs truck? Too bad I have to use that exact one. I can’t tell it to ignore that and place an order for another one for my truck. So I’ve now messed with another techs inventory and he doesn’t even know. Please fix this broken system. Pros Best scheduling and dispatching out there. Easy to customize Support has been amazing Great user interface Cons Inventory management needs a major overhaul. Reason for choosing Service Fusion Best support and features Review Source MD Mario D. Project Manager Construction Used the software for: 6-12 months ### "One of the better players in their field." August 20, 2017 4.0 Pros It is easy to use, fairly reliable, and it handles purchase orders, multiple warehouses for inventory, ability to schedule multiple technicians to a job, sub customer. Tech support is easy to get to. Cons We have some customers that prefer to have invoices faxed to them, and we use myfax for our provider. It appeared that there was a way to integrate with that service, however, when we contacted tech support they informed that it may be available in the future. Not sure why they have a non-functioning feature. The inventory system is at best mediocre. Payments recorded in Quickbooks do not synch back to SF. Tech support, while helpful most of the time are stand-offish when a feature does not work as expected. Overall, they are far better than a few other vendors we have tried, but there are a lot of improvements to be made yet. Review Source Response from KickServ August 21, 2017 Hi Mario, Thanks for taking the time to write this review and provide us with your candid feedback! Greatly appreciated. I just emailed you a solution for the eFax setup. My guess is that since it's not a common request the person you spoke with was not sure how to set it up. I apologize. Would love to hear more specifics about the inventory management piece not being up to par. I think we have quite a bit of functionality covered (e.g. multiple warehouses, serialization, reallocation, POs, inventory orders, etc.), but again, would definitely love to hear a more detailed feedback and figure out how to improve. Thanks again for the feedback and your continued support! -Max DS Dianna S. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "All in one crm" March 19, 2022 5.0 Pros This crm has so many features that are relevant and critical to hvac type businesses. Everything from job management to scheduling and dispatching is integrated. The email functionality is very impressive as well. Cons Not very easy to navigate for a beginner. Review Source CM Chris M. Vice President Construction Used the software for: Less than 6 months ### "Mislead reps, they take your money and run" January 18, 2022 1.0 Horrible customer service!! Pros Lots of customization, ease of mobile device. Cons Lied to by sales rep, and implementation team about what system can do. Found that no PO's can be generated through mobile device. GPS system is beyond horrible. No tracking, just real time tracking. Most of time it never updates so fleet is always idling instead of driving. No custom forms. Customer service is the worst. No follow up, no corrections, no help getting live but will take your money Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Reason for choosing Service Fusion It was supposed to generate PO's on mobile, have a good GPS, service call A.I., A-Z program. Was mislead by representative Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Thought it would be a better program. Wow I was wrong. Reopened Mhelpdesk as we shopped around again. Starting with Service Titan in March 2022 Review Source JE JUAN E. APPLIANCE TECHNICIAN Consumer Services Used the software for: 6-12 months ### "Great application to start off business" May 5, 2024 4.0 Pros is a good platform to start off your business; however, the initial setup was extremely difficult and the training provided was very minimal, if not poor. Although quality is good, I believe the price can be more reasonable. Cons he initial setup was extremely difficult and the training provided was very minimal, if not poor. Review Source Response from KickServ May 13, 2024 We are sorry to hear you did not find the Implementation process easy. Please contact Support if you would like to meet with our head of Implementation for further feedback. BF Brandon F. Dispatcher Used the software for: 2+ years ### "There are a few functionality problems, but overall this product is fantastic for office life. " August 17, 2017 4.0 Pros This software has multiple highlights, the organization of the jobs, the visual cleanliness, easy to navigate menus and just an all round good software for small/large/fortune 500 companies. Cons The parts where this software lacks is in the non-admin or front-end abilities. Front-end cant batch delete, or batch enter information. I wish there was like an excel import option to bring lists in. Also, one thing that bugs me is when I set the records count to anything other then the default 10 per page, it resets whenever the page has to reload. Its like there are no cookies for individual use, only the software as a whole. Any settings I had set change back as soon as the page has to reload. Id like to see some minor improvements on the utilities and advanced options for customization for the individual not just the software as a whole. Review Source Response from KickServ August 21, 2017 Hi Brandon, Thanks for the review! The setting to set your default list sizes is in Company Preferences, so you can increase it up to 100 items per page if you'd like. But I do see your broader point though and will work with our dev team on a possible solution. Please feel free to send us any other feedback or ideas you may have. Virtually everything we produce is based on the feedback we receive from our customers. -Max GB George B. Vice President Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Initial Start-up with Service Fusion" May 3, 2024 4.0 Very accommodating staff who work hard to adapt your business to their software ensuring your operational success Pros Low barrier of entry, strong customer support Cons Would like to have a more robust Project Management Module Reason for choosing Service Fusion price point & value we're best among industry Review Source Response from KickServ May 13, 2024 We are glad to hear your find value in your investment in Service Fusion! LB Luke B. Service tech Facilities Services Used the software for: 1-2 years ### "UHS review " May 1, 2024 5.0 I love it the way it does everything I need it to do Pros I don’t have to pay for each employee subscription Cons So far I don’t have any con it does everything I need it to do Review Source Response from KickServ May 15, 2024 We love to hear your are enjoying using Service Fusion! CS CM S. Office Assistant Consumer Services Used the software for: 1-2 years ### "Beware of this Program!" May 6, 2021 2.0 Our experience with this company has been very poor. Our Company has been using for over a year. Please be aware that our experience with their customer support has been terrible. The program is buggy and Developers are slow to fix problems. You seldom hear back from them about the status of an issue. We have been unable to manage our inventory/books now for weeks because there are major bugs in that part of the program. The program is supposed to be integrated with Quick Books, but that has been a nightmare for us. We have been trying to get data to sync from Service Fusion to Quick Books for the past four months! No one returns our phone calls. We've even left messages for management and they won't respond to our phone calls. Customer support doesn't take responsibility for helping to find resolution to problems. If you value your business data, please think twice before you trust your information to this company! Pros General Interface is quite user friendly. Cons There are a lot of bugs in this software. The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used. They are slow to fix issues and there is no customer service support. Reason for choosing Service Fusion More economical than other products out there. Review Source TH Trinda H. Secretary Construction Used the software for: 6-12 months ### "SERVICE FUSION IS AWESOME!" March 1, 2019 5.0 The benefits that we have received, since using , are countless! Just a few examples include the following: combining 10+ databases into one, ease of reoccurring billings, having one central go-to place for everything, having the ability to see exactly where our technicians are, pulling reports, increased tracking capabilities, emailing our invoices to our customers, receiving payment in the field and the list could go on for days. Their Support Team as a whole is fantastic. One of the guys from the Support Team made certain that the implementation of Service Fusion to our team went as smooth as possible! -You can't get the kind of support I received, just anywhere. Above and Beyond! Pros This software has been fantastic for our Heating & Cooling company! It has achieved the goal of combining 10+ databases that we used to use on a regular basis, in to this one program! The program is relatively easy to use, along with their field worker app. At the beginning I was worried about the variety in ages, of our users, ranging from 14 years old to 69 years old, they all have done excellent in using due to the simplicity and ease of the program! Over the past several months Service Fusion has came out with enhancements, which makes tasks easier for us. Cons There is the occasional idea that comes to mind, that I would change about this software. However, I think of anything specific right now. Review Source PW Paddy W. Business Development Manager Construction Used the software for: 2+ years ### "Love the product but REALLY LOVE the support team - Thank you \[SENSITIVE CONTENT HIDDEN\]" November 10, 2020 5.0 Extremely happy. Pros The communication tools for both the clients and our techs in the field. We're still learning more great features every day and experimenting. Love how they are constantly adding new features and easy explanations of how to use them. When we have questions, and we often do, the support team is amazing! Cons We're in the process of learning more about the great features of Fusion. There is a lot here that we're not using yet... yet. Reason for choosing Service Fusion The demo was top notch and looked super user-friendly. Our plumbers are out in the field and they need a really easy system in order to give our office the info we need to service our clients in the manner in which we require. Switched from [Jonas Construction Software](https://www.capterra.com/p/25050/Jonas-Construction-Software/) Jonas was old-school and hard to both administer and use. Review Source LM Larissa M. Owner Environmental Services Used the software for: Less than 6 months ### "Interested in your money not your loyalty as a customer." October 3, 2023 1.0 I asked very specific questions during the demo. I knew exactly what I needed and wanted in a software. I was told that their system syncs with chart of accounts in Quickbooks Online. It does not. They will not issue a refund even though I was told that their cost codes would sync with our accounts in Quickbooks. I specifically asked that question because I knew it was a deal breaker for us. I was assured that it synced easily. They do not offer a free trial and do not offer you a refund even when their sales reps lie. They also took several weeks to cancel my account after emailing and calling. I know the price seems good, but you get what you pay for. Pros Scheduling and Project management. It had a lot of potential. I would have rated this much higher if the company had honest practices. Cons Syncs to only one income account in Quickbooks. If you have more than one income account, your cost codes will not sync over. Although they told me everything syncs over in their sales pitch. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Needing more project management and capabilities. Review Source Response from KickServ October 24, 2023 Thank you so much for your feedback. We will work with our sales team to be sure accurate information is always being shared. LW Lisa W. Office Manager Construction Used the software for: 2+ years ### "Excellent Software" April 30, 2024 5.0 Pros Customer Service is superb! They are always helpful and polite. Cons Invoicing issues before job is done. We take deposits for jobs. Review Source MR Miguel R. Cable Tech Telecommunications Used the software for: 1-2 years ### "Daily user" March 3, 2023 5.0 Pros Schedule, check in and check out feature, work start and completed feature Cons At times it takes a while to upload job related pictures Review Source Response from KickServ March 27, 2023 Thank you for taking the time to leave us a review! JF Jason F. Senior Sales associate Security and Investigations Used the software for: 6-12 months ### "Best service for managing business" September 6, 2022 5.0 I use this system daily and it helps me keep track of all of my proposals. Pros I love how easy it is to do up proposals and have the customers accept them from their email. Cons I'm still somewhat new with it and haven't found any issues. Review Source Response from KickServ September 20, 2022 Jason, we are so glad you are having a positive experience with Service Fusion. If you need anything down the road, do not hesitate to reach out to our support team! JB Jake B. Owner Accounting Used the software for: Less than 6 months ### "Software does not SYNC to quickbooks, it PUSHES data to quickbooks. No return data." February 20, 2020 1.0 The sales process was great, no surprise there. Maybe give some of that commission to the devs so you guys can catch up with everyone else. Pros They have the right idea and it's close to being a good software. Cons They claim (falsely) that they "sync" with QB. In reality, they only push data to quickbooks. In our situation, we deposit checks from clients and that data is pulled automatically in QB. does not record the payment automatically so we must go in and apply the payment to the invoice in question. When we return to QB, there is a double transaction from their high-tech "syncing" that cannot be removed. This results in a vastly inaccurate balance in QB. If you call them for assistance, they basically tell you to stop syncing to QB. So in conclusion, you can track either track finances with QB or service fusion but never both. You'll either have outstanding invoices in SF (which will email your customers telling them they're past due) or you can have totally screwed math in QB and never push invoices there. This is not a system - more like a band-aid. Reason for choosing Service Fusion Cheap - you get what you pay for. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) They had some features which seemed to make it worth it and they really dig down into details which is why I'm so frustrated with this oversight. Do they really expect their end-users to rely on just their software for accounting and tracking? Review Source SM Stacey M. Bookkeeper Construction Used the software for: 1-2 years ### "D&D Garage Doors" March 6, 2023 5.0 It was overwhelming getting started and having all our data moved over, but it is a smooth system and there support staff was helpfule Pros the live information is helpful for accurate scheduling Cons They need to update the payment portion, to have a credit card swipe system for office and mobile use Reason for choosing Service Fusion It was not quite a cumbersome as some other systems considered Review Source Response from KickServ March 27, 2023 Thank you for your feedback. We hope that you will find future enhancements helpful for your concerns. LJ Leif J. Principal Consumer Services Used the software for: Less than 6 months ### "Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE!" October 10, 2017 5.0 Tremendous consolidation and money-saving via systems and especially efficiency and automation capabilities! Pros We are a full-service cleaning and restoration contractor in WA State, and have had a heck of a time finding software that works well in all divisions of our business. There are many cleaning software platforms and a few restoration-specific programs, but we've been looking for YEARS for software that will allow us to manage both, including re-construction. Intuitive platform, versatility, list and workflow creation including the ability to customize and require that personnel gather specific information, GPS, payroll and credit card processing integration (allowed us to kill separate systems/charges for all 3 of those elsewhere!), good and simple reporting features and the sheer ability to book simply daily/one-off jobs, as well as full-blown project management! Interpersonally, Max Paltsev (SF CEO) makes himself totally available and is extremely hands-on! SF is highly capable and is developed in-house (vs. farmed-out over seas), which is a big deal to us! I brought up an issue just yesterday regarding a specific functionality item that is pivotal to our business. My account rep took the issue right to Max and I received a reply today that their development team is creating a code-module as we speak and it will be re-coded by week's-end. SERIOUSLY!?... WHO DOES THAT? Incredible. It doesn't get any better than this. My goal is to master this system's functionality and I find things every day that are better than I even imagined. We are now a lifetime client! Cons Very few. Calendar is a bit dated and needs a little help in relation to what SF calls DISPATCH capabilities... BUT this is a primary focus on their Review Source JG Jesse G. HVAC Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "App Buffers" May 1, 2024 3.0 Pros Keeps track of customers. And easy to send invoices. Cons Catalogs Confusing and App Buffers. My guys have a hard time in field because system just buffers. Time is money. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Service Fusion Like there Estimating better. Easier for customer to see options more detailed. Review Source Response from KickServ May 15, 2024 We appreciate the feedback! JL James L. Owner Restaurants Used the software for: 2+ years ### "Great Software for my business" September 9, 2022 5.0 Real time service assistance when needed. App works great for technicians in the field. No complaints Pros Easy process for scheduling, billing and communication to customers. Automated call to customer prior to arrival is a plus. Cons Software works Great for our company. No cons on our end Review Source Response from KickServ September 20, 2022 Thanks, James! We're thrilled that you are satisfied with Service Fusion. Your feedback is much appreciated. BW Braden W. Marketing and Business Development Manager Machinery Used the software for: 1-2 years ### "Easy Plug and Play Service Management Tool" March 15, 2021 5.0 has been a blessing; previously we were manually routing our individual field service technicians to their appointments by phone as they came in, and following up with an email to provide the address. Again, although I would like to see some updates to the mobility of scanning and inventory management, overall this is a strong application. Pros This app is an all-inclusive solution for anyone conducting field service work at customer locations! We are an industrial mechanic service, that has built our business around specialized in-field repair servicing. is a one-stop shop for appointment information; it features a GPS module to make for easy appointment transportation. In addition, they offer customizations within their template for appointments which allows us to include industry-specific task items and buttons. Cons The biggest issue we run into is with inventory management. Although they have a great inventory management module, that has a lot of expandability and allows for barcode scanning, the scanner is restricted to operating only when attached to a laptop... You can't attach it to a tablet or mobile device which makes it very cumbersome and not as intuitive with the mobile application as you would hope. The platform is built off the mobility via the app, so to not allow the scanning and inventory management to function off of that is very counter-intuitive in my opinion. Review Source PL Payam L. President Business Supplies and Equipment Used the software for: 1-2 years ### "Promises of features... never came true & customer service down the drain! " February 24, 2021 1.0 Started well but now from scale of 1 to 10 they get ZERO. Pros Pros would have been the ease of managing customers in the field with management and staff and seeing all customers in an easy map layout! However, many of these features that were Supposed to be launched with their upgrade, was promised to us as early as March to April of 2020 and they NEVER came true! Cons Customer service has become non existent! Calling many times with no one returning calls. Getting hold of people and requesting to speak with supervisors and 2 weeks passes with No call backs! Features for a small field team are not very practical ans user friendly specially in the field. Has lots of bells and whistles that are not rrally used much and many features that were supposed to be launched to make the app more practical, never happened. We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services. Will Not recommend this. Review Source RI Rick I. Owner Retail Used the software for: 1-2 years ### "Nice Software" September 1, 2022 5.0 Good software for the money. Wish it had more features geared toward pest control industry Pros Syncs with Quickbooks and that is important for us Cons just a couple of minor things like dragging the scheduled around and trying to put it exactly in a certain place. Reason for choosing Service Fusion Pricing and sync with Quickbooks Review Source Response from KickServ September 20, 2022 Rick, thank you so much for the great review! We are so happy you love Service Fusion. We'll be sure to pass along your desire for more pest control features to the appropriate team. CC Crystal C. dispatcher Facilities Services Used the software for: Less than 6 months ### "Service Fusion Dispatcher review" September 6, 2022 5.0 I haven't had any problems with . I enjoy the software. Pros The software is easy to use. Navigation is smooth, search engine is very useful. I like that everything is just laid out and visible on the job dashboard. Very useful. Cons Honestly, I haven't been able to compare to other software. SF is just very easy to use for me and I enjoy not having a difficult task just to schedule a job to a tech. It's nice to get is done quickly and if I need to move to a different tech, that is also easy! Review Source Response from KickServ September 20, 2022 Crystal, we are so glad to hear Service Fusion has made your job easier. Thank you so much for taking the time to share your positive experience! Talk to a Capterra advisor for free and get results within 15 minutes.