# Page 6 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 6 - Reviews of Service Fusion ## Showing most helpful reviews Showing 126-150 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Danielle J. Manager Facilities Services Used the software for: 6-12 months ### "5 stars" October 21, 2020 5.0 Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support. Pros is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out. Cons Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up! Reason for choosing Service Fusion I was trying to compare 3 systems. I dont remember what their names were. Company #1: Didnt show up for our pre-demo call. Company #2: The rep who did call for our demo did not listen to any of our concerns in our pre-demo call. So when we had the actual demo, he was not able to address any of our concerns. - The rep listened to our concerns, took notes and asked questions at the pre-demo call. When we had the actual demo call, he address every single one of them as well as made reference to our current software and processes. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) I needed to sync to QB Review Source JJ Joanne J. Office Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Review of Service Fusion" May 1, 2024 4.0 Great and like the system. Easy to use. Pros The system is easy to use and the customer service reps are always available to answer any questions we have. Cons No able to get all the usage of the system. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Wanted to be able to use one system and contact to our Quickbooks.. Review Source Response from KickServ May 14, 2024 We are happy to hear the system is easy to use for your business! We have started to offer opportunities for in-person, personalized training with our Implementation Team. Stay tuned for more information. PB Paul B. Member Security and Investigations Used the software for: 2+ years ### "Member or owner" April 30, 2024 4.0 There is really no excuse that your service goes down. Also getting our text numbers back to our main number not a 888 number still is a problem. Pros It works Cons When your service go down. Reason for choosing Service Fusion Cost. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Though that your platform would be better Review Source Response from KickServ May 17, 2024 Thank you for taking the time to give us your honest feedback. We are actively working to improve the stability of our software as well as the portal for registering your original phone numbers to be able to make the switch back. SC SANDI C. OFFICE MANAGER Mechanical or Industrial Engineering Used the software for: 2+ years ### "SERVICE FUSION" May 2, 2024 5.0 I LOVE ALL THAT IS HAS TO WORK WITH IN OUR DAILY FUNCTIONS Pros THE EASE OF SCHEDULING AND DISPATCHING FROM THE PLATFOTRM Cons I CAN NOT RUN REPORTS I NEED TO DO THINGS Review Source Response from KickServ May 14, 2024 We are happy to hear Service Fusion's scheduling and dispatching has been easy for your business to use! PG Paul G. Managing Manager Consumer Services Used the software for: 2+ years ### "Managing Member" January 13, 2023 4.0 Up until December 2022 and January 2023 it was a 5 star experience. If you plan to process credit card transactions, there is a possibility that you may be dissatisfied with that part of the platform. We are currently working through a solution or could consider finding another platform. Pros The program platform is very good to excellent for the HVAC industry, especially when we compared the platform more than 2 years ago to other platforms. Cons At the end of the 2022 fiscal year, changed its gateway process for credit card transactions and we are no longer allowed to use the credit card processing company we had used for several years. The research being asked by what is appears to be a 3rd party vendor is very comprehensive. Because we did not provide information, they held up an $8,000 transaction and shared they would not process payment to us either for 90+ days or until we provide information. Review Source MW Mary W. Office Manager Consumer Services Used the software for: 1-2 years ### "A Mostly Good Program" February 21, 2023 4.0 Mostly, this program is wonderful. The only complaint I have is the interface with our accounting software. Pros is super easy to implement and use. The features, i.e. Dispatching, going from estimate to work order to invoicing is seamless. Cons We have to use this with Quickbooks Online. Some of the invoices do not go autimatically over to Quickbooks. If there is any "line item - imputed" the invoice will not go to Quickbooks at all. If there is a discount applied, it will not go to Quickbooks. This is honestly the only problem we have had with the program. Review Source Response from KickServ February 23, 2023 Thank you for your honest review. Please contact support about your issues with Quickbooks. They will be more than willing to take a look at what you are experiencing. KN Kyle N. owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "review from kaygen" April 30, 2024 4.0 good Pros customer service is good, it helps keep me organzied Cons there are some things that need to be fxed, i wish they looked at the reqcommndation portal more often. there are things that have been requested for years that are just not getting done. Review Source Response from KickServ May 16, 2024 We understand this is frustrating. With our modernization efforts, we hope to address many of those request. AW Andrea W. Administrative Assistant Construction Used the software for: 2+ years ### "Service Fusion - Overall Great" May 1, 2024 5.0 Pros I like the integration of invoicing with QuickBooks Online. Cons The scheduling and reporting features are sometimes skewed if the date is not entered correctly. Review Source Response from KickServ May 15, 2024 Thanks for taking the time to leave us a review! TO Tom O. Division Manager Construction Used the software for: 1-2 years ### "Service software that is well worth the cost" September 2, 2022 5.0 We are extremely happy with and hope to incorporate more features as time goes by. Pros We use to schedule our maintenance routes as well as Provide information to our installers with information for the jobs. It has saved us well over the cost of the software on labor cost alone. Cons If you forget to save you lose the information. Reason for choosing Service Fusion Upfront costs Review Source Response from KickServ September 20, 2022 Tom, we are so happy to year Service Fusion has helped save you money. Thanks for sharing your review with us and the community. MW Martin W. Service Manager Facilities Services Used the software for: 1-2 years ### "Service Fusion after 1year of use" March 2, 2023 4.0 So far the experience has been good , an as d appears to get better daily Pros The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning. There are still a lot of functions that we are still learning to use daily... Cons Being able to itemize products for the field technicians... Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Price and it has the features we use at this time. Review Source Response from KickServ March 27, 2023 Thank you for your feedback! We are striving to bring enhancements daily for better functionality. We hope you love what is coming this year! CN Cheryl N. VP Telecommunications Used the software for: 6-12 months ### "Great Software" May 6, 2024 5.0 Great product and would recommend it. Also great price for the solution. Pros SO may great features. I haven't even scratched the surface. Just finished deploying it. Tech support is truly the best. I always get assistance and never wait longer than 5 minutes. They are all very knowledgeable and patient. Pleasure to work with them. Cons Takes awhile to get development to fix some critical issues. Reason for choosing Service Fusion Feature set and price guided our decisions. Review Source Response from KickServ May 13, 2024 We are so glad to hear your are loving Service Fusion and especially finding the benefit of our Support Team. AS Aaron S. Owner Facilities Services Used the software for: 2+ years ### "Another Broken Software With Crappy Back-End Support" July 23, 2019 2.0 Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together Pros It customizable and pretty user-friendly Cons The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself Reason for choosing Service Fusion Overall cost and the support teams attitude was way better Switched from [Acowin](https://www.capterra.com/p/5844/Acowin/) Was hoping for simplified management of several key business processes. Review Source TC Terry C. Owner Hospital & Health Care Used the software for: 2+ years ### "Service Fusion is Malleable and can become what you need it to." September 20, 2019 4.0 Their team in support is always quick to assist, they are helpful and not condescending. Pros It had features that were editable that other service softwares available did not. My business had so many faces that it did not fit into the shoebox that most other softwares force upon the end user. Plus, was not charging per user. We are a small but constantly growing business that works with clients that have a fixed income. Cons The items in the database, the fields are always open, if you make a mistake when in editing something in the database, data can be overwritten easily. Wish they had a way to take deposits and create accounts to apply to future services. Had to use a different software for that. Alternatives considered [FieldAware](https://www.capterra.com/p/120648/FieldAware/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion it had the flexibility for us to create and capture the data we needed to share with our team and our clients, the invoicing in the software was sufficient for what we needed done, and support was very helpful in the beginning. Review Source LW Lucinda W. Owner Consumer Services Used the software for: 2+ years ### "I use Service Fusion to run my cleaning company with 12 employees. Scheduling/client mgmt is a dream" July 13, 2018 3.0 Ease of scheduling, wonderful client management tool, great employee-side app. Helps me: Schedule quickly Track time in/out Pros I investigated all the big field service software something (some cleaning industry specific some not), and I tried a number of them but hands down won the race. Client and scheduling management is a dream. The ease and simplicity of creating and managing schedules both recurring clients and single cleanings is so wonderfully well designed. My office manager can manage the schedule of 125+ recurring clients (plus 15-20 one time cleanings each month) for 12 cleaners from the office or home on work laptop. The reporting capabilities and exporting of reports makes payroll easy. Finally, the employee-side app is a fully functional app that shows the schedule, acts as gps, acts as time clock, and tons of details to help them. Cons I hate it when people cop out and say There's nothing I dislike but.....there's ALMOST nothing I dislike:-) 1) I love the grid layout of the schedule page when viewing with a computer, but with mobile phone the view is different. It's fine for our employees, but for me or the office manager it's difficult to view everyone's schedule for the future. 2) I wish they had a referral or affiliate program Review Source MG Makenzie G. Administrative Assistant Consumer Services Used the software for: 6-12 months ### "Dispatch Made Easy " September 30, 2019 4.0 I really enjoy . It stands out among the crowd of dispatch software. Other programs I had used were glitchy and ended up causing me to spend more time fixing the problem then getting actual work done. One thing that deserves mention is SF's amazing customer service. I cannot sing his ( our tech) praises enough. This man deserves a raise, as he is always helpful, and actually interested in ME , not just work!! Pros My favorite thing about this software is how easy it is to create/schedule jobs. The way they are displayed on the dispatch board so that I can see what is scheduled but unassigned, what has been dispatched, and what needs a follow up. I also enjoy how easy the software is for the techs and the fact that there is a space for all the information we are interested in collecting (i.e. equipment type) Cons The one thing I really dislike about this software is how difficult it is to just get a simple list of the VIP customers or maintenance contracts. Previously we used FieldEdge and all I had to do was simply hit "Maintenance Contract Customers" and it would list all the contracts- when they were purchased, when they expired, and if they had previously been on contract and failed to renew. I don't like the fact that I have to put in the dates what not. I just want an easy one-click button. Reason for choosing Service Fusion Just did not compare to . Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) It had a ton of glitches, I hardly was able to get work done on this software. NOT A FAN. Review Source NJ Nate J. Service Manager Food & Beverages Used the software for: Less than 6 months ### "Field Service Management" May 1, 2024 4.0 Pros When I first found , it had everything I was looking for in a field service management software. It allows me to manage work orders and keep track of our day-to-day schedule of jobs. Inventory management was a huge plus now that I can manage inventory across all our vehicles. Simplicity is what I was looking for and that is what I found in this software. Cons My only complaint with is the reporting. Although you can customize your report with the information you may need, I don't find that it is easy to do and I cam not able to format the report to my liking. Customized reports with only the information I want would be great. Looking forward to more improvements on this side. Review Source Response from KickServ May 16, 2024 Thank you for taking the time to leave a review! We are currently working on improving our reporting module. Stay tuned! VR Verified Reviewer Co-Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent solution for field services" September 19, 2018 5.0 has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations. Pros Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support! Cons There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously. Review Source ML Matthew L. Service Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Vintage Electric Approves" September 9, 2022 4.0 Pros Customer creation, work order creation, scheduling, invoicing, estimating, products, and services are at your fingertips. Labor costs are down work performance is better than most with these simple items. Customers are happy when they are able to witness these couple of things. Cons The constant changes. Once we get adjusted to certain ways we are using , something changes without warning. Give an option button to see if we like the change and can go back to the original way it works Review Source Response from KickServ September 20, 2022 Matthew, we are so happy to be part of keeping your customers happy. We will be sure to pass your suggestion along to the product team. Thanks so much for your review! SL S. L. Owner Facilities Services Used the software for: Less than 6 months ### "Fantastic Software and Great Customer Service" February 17, 2017 5.0 We used for 1 month in a "test" environment. We liked it very much, and decided to move forward. Now, we have been using it in production for 1 week, and it has greatly streamlined our processes. Our office staff loves the intuitive user interface, along with the automated notifications that can be configured when field staff is dispatched to our customers, and as the job progresses (dispatched, on site, invoiced, etc). The work of our field staff has also been simplified by going "paperless". The mobile app they use has all the information they need at their fingertips. Customers can sign for their work and receive e-mails at job completion with invoices if desired. On aspect of Service Fusion that we really appreciate is that it is highly configurable. As a small example, if you don't want notifications to go to your customers, you don't need to send them. If you only want certain ones, during certain statuses of the job, you can configure that. We appreciate how the developers have designed it in such a way to be flexible and not force a company to work a certain way. For example, the ability to add custom fields for various entities (customers, jobs, equipment, etc) shows that they understand each company may have specific needs for information tracking that are not included the software's built-in fields. Giving customers this flexibility makes the software highly configurable to our needs. Finally, our experience with Service Fusion's Support staff has been phenomenal. We've had to call in several times during our transition from our previous software for various things. Each time, we were able to work with their knowledgeable support staff who've spent the necessary time with us on the phone to solve our problems. In addition, we sent in a request for a minor enhancement to a report that would have really helped us. To our surprise, they followed up very quickly and made the enhancement we requested. Typically, our experience with software vendors is that we don't see such quick turnaround to implement enhancements. But our experience with Service Fusion is that they are very proactive and listen to their customer needs. Based on our experience so far, not only with Service Fusion's customer support, but also with finding their software highly functional and easy to use, we would not hesitate to recommend Service Fusion for service companies like ours. Pros Highly configurable, easy to use, intuitive user interface. Cons Would like to see more customizable reporting, but what is provided out of the box is sufficient Review Source DF Dixie F. Dispatcher Environmental Services Used the software for: 2+ years ### "Amazing Software !! " February 21, 2023 5.0 Wonderful ! Couldn't do my job without it . Pros It is very simple to use . It keeps up with all my Invoices and Estimates . I can change and delete anything needed or not needed . I have yet to have this system fail on me . Great way to keep track of everything. Cons That it doesn't allow you to click back to where you were it takes you completely back to the job board. Reason for choosing Service Fusion Just heard a lot of good things about it from other companies Review Source Response from KickServ February 23, 2023 We are so glad to hear Service Fusion is helping to make your business run more efficiently. Thank you for the review! SE Said E. Adminstrateur Government Administration Used the software for: 2+ years ### "Logiciel fusion" November 1, 2023 5.0 C'est une expérience très intéressante Pros Tres facile à utiliser simple facilite aussi la gestion Cons Je ne trouve pas des inconvénients car c est efficace pour vous besoin nécessaires Review Source SS Sharon S. Consultant Management Consulting Used the software for: 6-12 months ### "Full Enterprise Solution for Field Service Operation" December 5, 2019 5.0 is our field operations enterprise software. As an installation and service company, it serves as the CRM, produces estimates/quotes, facilitates dispatching and job notes collection. In addition, Service Fusion integrates with both QuickBooks desktop and QuickBooks Online. Invoices are creating in Service Fusion and pushed thru to QuickBooks as are customer payments, which allow us to invoice immediately upon the close out of a job without having to wait for part-time accounting staff to be in the office. Our prior process lost up to 4-7 days before invoices were processed. Service Fusion comes with mobile apps for field staff to check in and out of jobs which is used for project billing and payroll processing. We were able to eliminate the use of 4 separate programs upon implementation of Service Fusion: time tracker, calendar, teams collaboration software, and a service ticket tracking program. Pros 's functionality allowed us to replace several separate program, reducing cost and increasing efficiency. Customers are able to digitally sign-off on techs' mobile devices upon project completion. Cons There are limited report options. Would like to have a checklist option for field techs, where they can actually check off the boxes as specific tasks are completed. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Autotask was not created for general field installation and service. The cost per user was significant compared to which is a better fit for our industry. Review Source DL David L. Owner Construction Used the software for: Less than 6 months ### "This software is not ready for work." March 30, 2017 2.0 First I would begin saying that this software looks great on the demo presentation. But after you start working with it, you dive into a huge pile of issues. We have used this software for several months and the only thing that I can say is "waste of money" besides the monthly payments we have invested hundreds of hours in importing our company's data into the software and setting up the work structure. All along it was a bumpy ride. We started noticing "issues" that were critical for any company's workflow, but when spoke to their tech support, all those "issues" became "features". The tech support people said to me that they are coming out with a new system that had been completely rebuilt from the ground up. When asked when will this system become available, nobody knew. The fact of the matter is that if the software was good, why would they need to redesign it entirely? They know that the system is problematic, but refuse to admit that in public. If you are ready to spend alot of money and time, this could be a great adventure, but if you are looking for a real working field service management software for your business, look elsewhere. Good luck. Pros It looks like a perfect fit for our business model. We liked the option that the technician on the field can capture pre and post work signatures. Cons The technician mobile app does not have any way to work offline. The app is full of bugs and not functunal at all on the field. The online system is very cluttered to work with. Review Source Response from KickServ March 30, 2017 Hi David: Thank You for your feedback. We are not without flaws and we definitely don't claim to accommodate every workflow, but we try very hard to make it work for everyone who decides to give us a shot. We wouldn't have over 1,000 paying customers with a "great demo" alone. I understand it's important to you, but offline support is a feature, not an issue. There were other things on your list that we simply didn't do. It wasn't a feature that was "broken". It just wasn't available. Our V2 features more than offline support. It has a built-in VoIP phone system, a CRM, email, progress invoicing & more. Everything our customers asked for. And it uses the latest tech available today, not two years ago. We rebuilt from the ground up because it has a completely different architecture. Phone manufacturers roll out new phones every year not because the last model was bad, but because the new model is better. I am sorry we couldn't be a great fit for you at this time. Max CM Chris M. Owner Food & Beverages Used the software for: 6-12 months ### "Beware of the payment processor" November 14, 2022 3.0 System is great. Payment processor is terrible and unresponsive. Pros Scheduling / dispatching / ease of use and tracking all service work Cons Payment processor support is terrible and unresponsive. Said they had to check our account for 'fraud' and have been holding all of our payments for over two weeks with no response as to why or what the timeline will be. Alternatives considered [Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing Service Fusion Fits our needs better. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) To consolidate invoicing/scheduling/inventory management/payments Review Source Response from KickServ December 12, 2022 We are so sorry for the troubles you have gone through. We will have someone from our team reach out to you to verify your issue was resolved. EV Elizabeth V. Accounting Restaurants Used the software for: 6-12 months ### "From Service CEO to Service Fusion" April 30, 2024 5.0 Pros User friendly interface, ability to use on mobile device. Cons limited customizations on some features. limited ability to create specific reports for example, Can not export statements like on other platforms. Can not take payments for multiples locations at the same time if they are separate accounts. Review Source Response from KickServ May 17, 2024 Thank you for your feedback! We are currently working on improving the reporting module. We hope it solves your issues! Talk to a Capterra advisor for free and get results within 15 minutes.