# Page 5 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 5 - Reviews of Service Fusion ## Showing most helpful reviews Showing 101-125 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EAD Emilie Adjo D. Service client Wholesale Used the software for: 2+ years ### "Servicefusion pour la gestion" March 23, 2023 5.0 Très très économique! Pros La possibilité de suivre nos employés du terrain, la planification du calendrier nous permet de mieux gérer les clients en ligne, l'option de facturation nous aident également à facturer nos clients dans les plus bref délai, les différents couleurs dans l'option de comptabilité sont vraiment très utiles pour faire des distinctions. C'est au top Service Fusion! J'adore! Cons le calendrier de suivi est un peu limité du coup Il n’y a pas de bon moyen de faire le suivi des congés payés aussi je voudrais que l’interface de l’application ait plus de paramètres plus personnalisables. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Afin de comparer les deux logiciels pour savoir celui qui me serait plus facile et fiable à utiliser Review Source KK Kim K. Supervisor Health, Wellness and Fitness Used the software for: 1-2 years ### "Service Fusion puts your scheduling in the palm of your hand" February 21, 2023 4.0 Our business has grew with the help of Service Fusion as everything is at our fingertips and we can use it for scheduling time off, payments, jobs and whatever else we want to list. Pros We have our company on this program that allows us to bill, schedule and store the pertinent information. Cons The calendar listing so that we can see what we need to see. As an example: Parent Company showing is not as important as the address. Review Source Response from KickServ February 23, 2023 We love hearing Service Fusion played a role in growing your company. Thanks for sharing! CM Carolyn M. DIRECTOR OF OPERATIONS Automotive Used the software for: 6-12 months ### "One of the best dispatching softwares!" December 9, 2021 5.0 Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing! Pros Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on. Cons No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) Kickserv would not allow our billing to go over to QuickBooks properly. Review Source JD JENNIFER D. CFO Construction Used the software for: 2+ years ### "SUPPORT WHEN YOU NEED IT" May 1, 2024 5.0 POSITIVE POSITIVE POSITIVE!!! When there is a problem someone gets on it right away. Pros EVERYTHING!!! CUSTOMER SINCE OCTOBER 2019! Service Fusion has taken us to a whole new level in managing our team. They give great customer support. They have included us in product development. They are always looking for better ways to improve their product. Cons The way the customer list/base is set up. Reason for choosing Service Fusion More responsive sales team that followed through with what was promised. Switched from [DoorPack Software](https://www.capterra.com/p/125537/DoorPack-Software/) NOT DOORPACK - Fireline. Service Fusion is a better product with better support. Review Source Response from KickServ May 15, 2024 We love our Support Team. Thank you so much for giving them the shout out they deserve! TB Todd B. Owner Consumer Services Used the software for: 6-12 months ### "Great software" May 2, 2024 5.0 Pros Everything is working great for our needs. Cons Initial setup support was a little shady and creating an invoice from a walk-in customer takes a while. Switched from [TimeTree](https://www.capterra.com/p/246790/TimeTree/) Needed more functionality and an all-in-one software Review Source Response from KickServ May 14, 2024 We are constantly trying to improve our implementation processes. If you have any additional feedback on how we could have done things better, please contact our Support Team. MC Michael C. President Construction Used the software for: 6-12 months ### "Worst HVAC software of all time" November 24, 2023 1.0 Pros Nothing. They lie and steal with abandon. Anything to get you to sign. The answers to all of your questions will be “yes” without any regard to whether or not it can actually be done. Highway robbery. Cons I’ve been in the HVAC industry as an owner and consultant for 20+ years. Ive had significant exposure to just about every platform out there. Service Fusion is the WORST and MOST DISHONEST I have ever dealt with. Not by a little, by a landslide. They lied about possible integrations, what the software could do, and many other things. We had to hire 3rd party developers to try to make it work, and it was not possible. The loss on our business is immeasurable as we had to go back to what we originally had after tens of thousands of dollars in spend based on the jerk salesman’s empty promises and lies. Of course, he’s “no longer with the company” when I complained, and I’m having to work overtime just to get the account shut off let along my refund. This company is the WORST. Run away, don’t walk. Reason for choosing Service Fusion By making a huge mistake and believing Service Fusion’s lies about what the product could do. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Based on the broken promises and lies of Mark Garder, the salesperson who is “no longer there” after I started to complain and ask for my money back. He’s there! Review Source JV Justin V. Managing Member Consumer Services Used the software for: 2+ years ### "Field management software " July 28, 2022 5.0 The overall experience is great. I dont have complaints really. Pros The thing I like best about Service Fusion is that it is very easy to understand and use. They have extensive videos about features. We find ourselves using it for more and more things and it is replacing more and more services we contract elsewhere. They are very aggressive in their improvements and are often coming out with updates and new features every month. Cons As with all service platforms and mobile work order software. Nothing seems to do everything that is needed. I wish they had a few different features. Like I said they are always working on new features. Review Source RV Rick V. president Construction Used the software for: 2+ years ### "solid product" April 30, 2024 4.0 we like the software, it does what we need it to do and has improved over the years we have used it. Pros scheduling, mobile app, estimating are good Cons reporting is not very good, cant get the information out in a useable way for analysis. Reason for choosing Service Fusion it was similar to the others and we could create work arounds for the functions the others could do that service fusion could not for less cost. Review Source Response from KickServ May 17, 2024 We appreciate your review! We are currently working to update the reporting module. Stay tuned! JB Jeanette B. Accounting Supervisor Construction Used the software for: 1-2 years ### "Job Dispatch - Lifesaver! " May 6, 2024 4.0 It's pretty good, but I don't consider this software to be as user-friendly as we wished it was. Pros We no longer need to have the guys drive to our out-of-the way shop to pick up and drop off work orders. Saves us work time and fuel costs - huge! Cons Not happy with the fact that I can't edit work order templates without paying for more subscription. That should be a standard feature that any customer can see what they want to see on their work orders when they print them. Review Source Response from KickServ May 13, 2024 Jeanette, thank you for the feedback! We are actively working to make the software more user-friendly. We hope you see our enhancements soon! PM Petrina M. Operation Manager Furniture Used the software for: 2+ years ### "Service Fusion Love " April 30, 2024 5.0 Over all when we switched it was difficult, we had a really good capable Service Fusion person that went above and beyond to assist and I have set it up the way it works best for us. I love it now. Its not perfect but it works for what I need! Pros Their customer service staff are really helpful when I contact them about anything Cons I wish they could work the kinks out faster. Reason for choosing Service Fusion our corporate decided on the final product we were going to use. Review Source Response from KickServ May 16, 2024 Thank you for the review! So happy you are loving Service Fusion. VR Verified Reviewer CEO Consumer Services Used the software for: Less than 6 months ### "New, but VERY impressed with features for the money, and MOSTLY SUPPORT!" March 21, 2019 5.0 Again, I'm new and just started managing people in it.. but my overall feeling is I can certainly run my business on it. I'm sure some things will annoy us and we'll wish it could do this or that, but it's very flexible to a variety of service/ field businesses. We're excited about choosing it and incorporating our processes around it. Pros I reviewed and tested over 15 softwares to help us run our property services company, and Service Fusion was the clear winner. Although lacking in some things I would like to see, it has more in one package at a reasonable price than all the others. I'm also excited about their new version coming out. Main reason for this review though is RAVE about the support I received from CSR; I believe a manager in support I was lucky enough to get on the phone when I called in. Before I spoke to CSR, I was still very lost on how to BEST apply the software to our business needs, and this was after 2 implementation meetings with my onboarding specialist. Long story, short, I spoke to CSR for 4 fast hours as he let me talk outloud and verbalize the multiple "if this then that" scenarios I would wrestle with to make sure I was using SF in the most efficient way possible. Then, after listening intently, and putting himself in my shoes, he would work with me to find the answer. To add to the best software service I have had in years, at the end of the call, he asked me to hold as we were wrapping up 2 last points so he could say goodbye to his team as they were leaving for the day. Then, CSR spoke to me for another 30 to 45 minutes AFTER he was done for the day. Before my call with CSR, I felt like I was a 2 out of 10 on the program. After my call, I felt like I was a 8/9 out of 10. THAT is the type of support that will help us succeed with SF! Cons New so still finding things out, but 1 thing is there seem to be some fields that aren't that functional; more placeholders. If they were functional based on the data they contain, it would be amazing! For example, you can put how many manhours per unit of measure a service costs. However, when you ad a quantity, it doesn't calculate the manhours; it's more of just a placeholder?! Reporting could be a little more custom too. I'm hopeful some of these things are going to be addressed in V2 sometime this year, but even if they aren't, this is still a LOT of engine and features for the money. Review Source MP Morgan P. General Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Critical errors with zero customer support" September 8, 2021 2.0 Pros We have been using Service Fusion for about a year; coming from a completely paper system this was revolutionary. Great for field service managers and AR Cons The Fusion Pay has been a disaster. We have automated monthly invoices that double bill our customers, or don't bill them at all. I call on the 1st or 2nd day of every month for the last 5 months letting them know of these ongoing issues and asking for help or a resolve - 5 months later, still no answers or even calls back. In fact this month it seems to have gotten worse. This comes on the heels of an email letting me know they're bumping our bill up another $50 a month. I am paying close to $500 a month and am losing customers because we are double charging their credit cards. Tech support shrugs, doesn't seem to care. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[RouteManager](https://www.capterra.com/p/185092/WorkWave-Route-Manager/) Reason for choosing Service Fusion Seemed to do what I needed at a good price point. Good reviews on Capterra. Review Source JT Jason T. Owner Facilities Services Used the software for: Less than 6 months ### "Integrity Automatic Doors First 6 Months!" April 30, 2024 5.0 been great so far! we love it. customers seem to like it. Pros its very intuitive. easy to use. we are able to keep track of all of our service jobs MUCH easier now. invoicing is so much faster. everyone really likes the system. Cons we find it hard sometimes to just find specific histories. Review Source Response from KickServ May 17, 2024 We love to hear Service Fusion has been a good fit for your business! MN Michelle N. Office Manager Construction Used the software for: 2+ years ### "Great for small or start up company" October 24, 2022 4.0 Service Fusion great for small start up company. Price cant be beat. Did experience issues with system on several occasions and that is hard when we are east coast and tech support is 2 hours behind. That leaves us unproductive. Preventive maintenances not easily tracked. Pros Loved that we were able to create job statuses and color code them - making it easier to determine tech returns or parts needed when looking at Dispatch Board. Liked equipment tracking but wish could have attached picture of equipment Cons Mobile App needs improvements. Technicians unable to search for job by job #. They had to go to customer and scroll until they located job #. Review Source Response from KickServ November 8, 2022 Michelle, thank you so much for your honest review. I can confirm you can search by job number on the mobile app. Unlike the back office search, you do have to insert the job number fully. It will not match a partial search. If you have any further questions, please feel free to contact support at support@servicefusion.com or (888) 902-0304 Option 2. KB Kelvin B. President Information Technology and Services Used the software for: 1-2 years ### "Review of service fusion on my IT company" May 6, 2024 5.0 So far the fact that we can use the platform freely is very good we can use better reporting tools which at this time are very limited but in general the integration with the platform works pretty well Pros How like how we are able to manage the entire sales cycle. Cons We have need to integrate with other platforms the service fusion is very limited and cannot play with others So we can complement on better by adding more features. Reports are limited and complicated to use. Review Source Response from KickServ May 13, 2024 Thank you for leaving Service Fusion a review! We will begin working internally to improve reporting capabilities soon. We can't wait to release it to you! KG Kim G. Sales & Service Manager Construction Used the software for: 2+ years ### "Very good value" September 1, 2022 5.0 Highly positive so far Pros Service Fusion has enabled to us to consolidate or integrate nearly all platforms previously used and we appreciate the ongoing efforts to improve functionality Cons We would like to see improvements made to inventory management. We like what's been built so far, but some type of reporting or dashboard that would provide a min/max report would be a life changer! Reason for choosing Service Fusion Recommended by another company with whom we work very closely Review Source Response from KickServ September 20, 2022 Kim, we are so glad you are enjoying your experience with Service Fusion! We will be sure to forward your recommendation for inventory management improvements to the product department. mK md K. IT-Admin Construction Used the software for: 1-2 years ### "software for complete service management." February 11, 2023 5.0 Service Fusion makes it tremendously easy for me to access all of my accounting and client information when I'm on the move. Along with having good customer assistance, I can access it using the app on my phone, tablet, or work PC. As a result, I can save a ton of time. Pros Estimates, scheduling, online payments, a mobile application, and reporting are all included in the comprehensive software package with FSM features. With Service Fusion, you can quickly convert a task into an invoice. Out of all of them, I prefer Billing and Invoicing the most. Cons Because it occasionally travels very slowly, the software needs a good connection to work. in addition to the restricted number of report options that may have been increased. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Software is always getting better, and it's far simpler to configure than other software on the market. Review Source Response from KickServ February 14, 2023 Thank you for the review! We are so glad you are enjoying using Service Fusion. SK Stacy K. bookkeeping Consumer Services Used the software for: 2+ years ### "Service Fusion - Reliable - great for small businesses" May 1, 2024 4.0 We have been using Service Fusion since starting our business 8 years ago. Service fusion is easy to set up, easy to use. Great customer service. Pros Ease of use. Dispatch grid is great. Job costing is easy. Cons Bookkeeping side is lacking. No statements. PO's do not flood into expenses. Reason for choosing Service Fusion Price was better than Service Titan, and covered all the needed requirements. Review Source Response from KickServ May 15, 2024 We are so glad that Service Fusion has been a good investment for your business! JS Jennifer S. Fiscal Admin. Construction Used the software for: 2+ years ### "Service Tech & Office friendly" September 24, 2020 4.0 They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs. Pros Better dispatching than what we had before. Cons Reports aren't all that they need to be, but can download info to Excel & manipulate most data Alternatives considered [Titan Workspace](https://www.capterra.com/p/178899/Titan-Intranet/) Reason for choosing Service Fusion It was less costly, communicated with Quickbooks, and offered what we were looking for. Review Source FW Frank W. Service Manager Consumer Services Used the software for: 2+ years ### "My Experience" May 1, 2024 5.0 After working with Service Fusion for 2+ years I understand that I have more to learn from it, but it sure makes certain aspects of my job easier. Pros Outstanding customer service. Every time I have had an issue/problem, the support has been exceptional and the problem was resolved. Cons The accounting side can be a little confusing especially for a novice with that side of the business. Reason for choosing Service Fusion Pricing was a major issue but previous minimal experience at another company helped sway the decision. Review Source Response from KickServ May 14, 2024 Our Support Team works hard to deliver best in class support to our customers. Thank you so much for the kind review. BR Bryan R. Alarm Technician Security and Investigations Used the software for: 2+ years ### "Great for Scheduling " September 24, 2022 5.0 Overall experience is I absolutely love how easy it is to use and I can do everything from the program Pros The features I love most about this product is being able to see who the customer is and what troubles they are having with their alarm system. I also like the fact that I can click on the button that lets them know I’m in my way. I also like the fact I can handle all payments for the customer at the time of service. Cons One thing I don’t like is when I put in the time for the job and then click on job completed no invoice it resets the time so I have to go back in and adjust it Review Source Response from KickServ October 5, 2022 Bryan, we are so glad you are having such a great experience using Service Fusion! I will forward your suggestion to the product team. Please let us know if there are other ways we can help improve your experience. CR Carla R. Owner Construction Used the software for: Less than 6 months ### "Wow, great product and great support!" March 11, 2020 5.0 We were skeptical about switching from one online program to another for our dispatch and billing needs but holy cow, so glad we did! From the beginning they have been so helpful. We can now look customers up by address, phone number, etc... We can add contacts for each job location, as many as we want, we can add service locations with notes, as many as we want... The accounting portion, unpaid invoices etc... is great. Being able to figure out what jobs haven't been billed out is simple. This program is helping us be more efficient, collect money faster and thus buy new equipment sooner. There are so many options with this program, it's truly amazing. Pros It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support. They actually want to help us, can help us and know what they are talking about. They give answers instead of the run around, every single time without fail. It is truly amazing and compared to other programs we have used it is night and day the level of expertise and perfection. Cons The video tutorials. They were a bit torturous. Watching a video of a learning session that lasts a couple of hours while trying to run an emergency service company and take care of customers is asking too much. Reason for choosing Service Fusion The program was very well thought out. Everything was considered. It seemed like the programmers didn't think any task was too much to ask, they did it all. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) There isn't enough time to explain why we switched. Main reason was jobs that require additional site visits. Every site visit sends over to Quickbooks whether it's an invoice or not. So we had hundreds of invoices in QB that the bookkeeper continuously had to ask us about, is it an invoice or just another HCP mess. Also, the Housecall Pro support community had very little knowledge of their own program. Most times we would figure out the issue before them and just got tired of training their employees. Review Source JV Josie V. Executive Assistant Construction Used the software for: 1-2 years ### "Honest opinion" March 2, 2023 5.0 I have enjoyed the product it has keep me organized Pros I like that it helps me stay efficient and organized Cons I can't think of anything right now but when I do I'll reach out to you again. Review Source Response from KickServ March 27, 2023 Thank you for taking time to leave us a review! Please feel free to reach out to our support team if you ever come across any questions or concerns. MB Michael B. coo Hospital & Health Care Used the software for: 2+ years ### "get this product today!!!" September 1, 2022 5.0 Exceptional satisfied with this app, we continue to grow revenues are up years after year and the staff love using this Pros ease of use, set up, customer service, productivity, company growth due to the use Cons Have not found one yet they just keep getting better and better with each upgrade and improvement Reason for choosing Service Fusion the description seemed to fit our company best Review Source Response from KickServ September 20, 2022 Michael, thanks for leaving us such a wonderful review. We are thrilled that you love Service Fusion! DJ Danielle J. Manager Facilities Services Used the software for: 6-12 months ### "5 stars" October 21, 2020 5.0 Overall SF is light years ahead of our previous software. They do have some things to work out, but it is very obvious that they are making changes. They are affordable and have awesome support. Pros Service Fusion is actively upgrading their products. The last software company I was with for about 8-ish years, not once did they upgrade anything. SF customer service is amazing. It is very easy to get ahold of them. SF is very customizable, and while that can be overwhelming with all of the various settings, their support staff is always available to help figure it out. Cons Sometimes it seems that the features were designed by someone who has never used it before. For example. their reporting section is atrocious. It is very obvious that whoever was in charge of designing the reporting section has never actually ran reports. I know that this is a feature that SF is currently rebuilding and I can't wait to see the new set up! Reason for choosing Service Fusion I was trying to compare 3 systems. I dont remember what their names were. Company #1: Didnt show up for our pre-demo call. Company #2: The rep who did call for our demo did not listen to any of our concerns in our pre-demo call. So when we had the actual demo, he was not able to address any of our concerns. Service Fusion - The rep listened to our concerns, took notes and asked questions at the pre-demo call. When we had the actual demo call, he address every single one of them as well as made reference to our current software and processes. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) I needed to sync to QB Review Source Talk to a Capterra advisor for free and get results within 15 minutes.