# Page 3 | Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Page 3 - Reviews of Service Fusion ## Showing most helpful reviews Showing 51-75 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Miriam C. Office Manager Facilities Services Used the software for: 2+ years ### "Great software!" January 7, 2026 5.0 We are so pleased with our experience with . It has truly simplified our workload and schedules. I recommend it to everyone who has service technicians and schedules. Pros It is very easy to work with and to train our employees to use. We like the customization options in all areas. SF helped us move from paper documents to all on iPads that the service technicians can utilize while on the road. We also can add and move jobs easily which would be almost impossible when we were using paper documents. Cons Once in a while the system is down and we aren't able to utilize the schedules. Luckily, it is only down for a short time at a time usually. Review Source JL Jessica L. Project manager Construction Used the software for: 2+ years ### "Would recommend " January 6, 2026 4.0 I liked the day to day use and ease of navigation of the system. It was very easy to move things around on the dispatch board. Pros Ease of use and navigation. Customer information is there and easy to change when needed. Techs can easily see their jobs for the day. If you make a mistake it is very easy to fix in the system. Cons Reports are not easy to use. Even when you are putting in exactly what you are looking for it does not show you. Review Source CF Cyndi F. Office Manager Construction Used the software for: 1-2 years ### "Service Fusion a A-plus" January 6, 2026 5.0 I have been using the program since 2022 and i find it to be a great dispatch program for our needs. As an electrical contractor it is important to have a reliable dispatch program that also has a great mobile APP Pros The program is very user friendly an it offers all that we require for our business. Customer support is always very helpful and knowledgeable when ever i call in for assistance. Cons The sync with QBO is not always perfect. i find it does not always work with receiving payments and sometimes for whatever reason the customers do not sync over. Review Source TW TRAVIS W. Service Manager Building Materials Used the software for: 1-2 years ### "Exceptional Service" January 14, 2026 4.0 My overall experience with has been solid. The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication. It has helped reduce manual work and improved our ability to track jobs in real time. Pros has made it easier to manage service calls from start to finish. The scheduling and dispatch tools reduce miscommunication and help keep technicians organized. Having customer history, job notes, and quotes in one system improves response time and accuracy. Mobile app access keeps field techs aligned and reduces back‑and‑forth emails or calls. Cons Some fields, forms, and workflows aren’t customizable enough for unique service processes. Reporting tools may not allow the level of detail or filtering needed. Notifications and automated messages have limited formatting options. Review Source HW Henry W. Owner Consumer Services Used the software for: 2+ years ### "Overall Feedback " April 15, 2026 5.0 The software is super user friendly. It is quiet expensive and it would be nice if smaller company could have a cheaper option. Pros The all around features. It's a one stop for everything. I have my phones scheduling invoices all in one place. Cons Our recommendation don't really get implemented. I have suggested changes on the idea portal multiple times. Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) The billing specifically taxes were difficult on the other software Review Source EG Ed G. Sales Management Construction Used the software for: 1-2 years ### "Sales Manager for AZ Hose Pro" March 6, 2026 5.0 Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together Pros Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job Cons Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products. Review Source JM Julie M. Business Development Construction Used the software for: 2+ years ### "Great App to Use" April 15, 2026 4.0 The speed on the desktop has gotten faster, which is great. Overall, a good system to use on the desktop and in the field. Pros Customer support is great, friendly, and are extremely helpful. The app is user friendly for employees. Cons The jobs that are in unscheduled, the dropdown, should be able to make larger so we can see more jobs that need to be scheduled. Review Source DM Duane M. Cabinet And Appliance Manager Building Materials Used the software for: 2+ years ### "Service Fusion - Dispatch Model" January 6, 2026 5.0 Our experience has been great with . There has only been a few times when the service wasn't available for one reason or another. Pros I use the dispatch option of everyday. I like the overall layout, and being able to color code the jobs for an easy visualization. It is very user friendly. I can drag and drop jobs around on the schedule as needed. We also like being able to upload pictures and documents for each job. Cons I would prefer if the color coding would follow out to the app on the phones, so the installers could see that as well. Review Source SH Sharon H. Office Administrator Construction Used the software for: 6-12 months ### "Happy Customer " January 7, 2026 4.0 Overall I am very happy with , I have only been using the system since June and so far I have found it easy to use and I am able to find everything I need. Pros provides good value for money, easy to use for the entire team, prompt and helpful customer support, and employee management for quick and easy payroll. Cons I would like to be able to invoice for deposits on estimates created in . I would also like to be able to create statements for customers using Service Fusion. Review Source MM Mike M. Owner Entertainment Used the software for: 2+ years ### "AV & Security" April 15, 2026 5.0 For the most part it does what I need very well. There are issue and limitations but for the most part I am happy Pros Customer reoccurring Billing and remote access. Auto emailing invoices to the customer on their due date. Cons Slow speeds, lack of note control in the schedule. Inventory abilities. App does not always update when on the way or complete Review Source MP Michael P. Project Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Mike's review of Service Fusion" April 15, 2026 4.0 Overall a great experience. It would be incredibly helpful for a more detailed API access to automate things more from our end. Pros It is a very robust platform that helps us to organize our jobs and techs. We also do all of our invoices via SF. Cons there is no way to bulk change site visit status. If I assign 5-10 techs to a job I need to individually change the job status for each tech which is time consuming. Review Source hS hannah S. Project Manager Assistant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "company review " January 6, 2026 4.0 Pros Customer support is always quick and knows how to help. The software is easy to learn and manage. Having the whole team be able to see the schedule is very helpful and helps us work together. Cons The job numbers have gotten long, it would be great if we could go back to the smaller ones. Desktop vs mobile schedule do not match unless put in time order. Would love to be able to have the techs add notes to tasks Review Source HC Heather C. Director of Data Management Hospital & Health Care Used the software for: 2+ years ### "Overall, great product" January 13, 2026 5.0 Overall, we enjoy and it has helped us keep all info in one spot. We will continue to use the product for the foreseeable future. Pros It allows us to keep all data in one place. Customer service has also been awesome. It also has many different reporting options. Cons Missing some features that would be useful for us - i.e. being able to print dispatch screen. We were forced into FusionPay even though we didn't want it. Review Source BA Brian A. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great service program " January 6, 2026 4.0 Pros As a service manager. I've tried many different service apps/ programs. This app/ program is the easiest to learn and use. Cons The app doesn't have the same features as the desktop. For example, I am not able to look up expenses. Review Source IK Ilan K. President Construction Used the software for: 2+ years ### "Go fresher" April 15, 2026 3.0 Not up to par. Poor customer support, bad UX/UI, poor customization. Too much double entry of data because no native CRM integration. Why can’t I mass update estimates and instead have to send your developers a csv file and then wait 5-7 days or more? Pros Not much, unfortunately. I guess it’d be the estimate conversion process but even that isn’t always clean. Why only 5 options? Cons A lot. Lack of reporting, lack of customizable dashboards, no native CRM integration, overall UI, feels like Windows 98. Review Source LE Leisa E. Administrative Assistant Environmental Services Used the software for: 6-12 months ### "Very user friendly" January 6, 2026 5.0 Very user friendly and easy to train on. It is very detailed and helps keep my day-to-day task organized. Pros It is very user friendly and easy to learn. I started using in March of last year and have had a great experience so far. Cons Some days it is very slow and takes quite a while to load. Although this may not be a issue and could possibly be the interest connection. Review Source TM TASHA M. Administrative Mechanical or Industrial Engineering Used the software for: 2+ years ### "ALWAYS HELPING" April 7, 2026 5.0 IT HAS BEEN GREAT, ALWAY NICE AND MAKE SURE YOU UNDERSTAND AND IF YOU NEED MORE HELP THEY ARE RIGHT THERE. Pros THEY HAVE ALWAYS HELPED ME WHEN WE HAVE A PROBLEM. THEY HAVE SPENT TIME MAKING SURE THAT I WAS GOOD WITH EVERYTHING. Cons SOMETIMES THE UPDATES CAN TAKE TIME TO ADJUST. IT TURNS SOME THINGS AROUND MAKING IT HARD TO GET USE TO IT. Review Source CM Chelsea M. Office Manager Construction Used the software for: 2+ years ### "Service fusion helps us run our business. " January 7, 2026 5.0 Overall I like and it helps us run our business. It keeps us organized and keeps tract of daily information. Pros I like the customer support, and that our technicians can add notes and photos in real time. Invoicing directly from the software is great Cons Sometimes it’s complicated to get an invoice to display properly the name and location with parent accounts. Review Source aG alfred G. sales manager Accounting Used the software for: 1-2 years ### "sales manager" February 13, 2026 5.0 4 out of 5 i really like it, its easy to use we will keep using it, just little things to improve on Pros i like the schedule, its friendly usage and the billing is good, payments and invoice is good , communication ifs good Cons not able to txt blast everyone at once, also free map routes for jobs, then also a automatic email for payments coming up Review Source pK pavan K. Project Manager Construction Used the software for: 1-2 years ### "Okay product. But need to speed the loading time of pages" January 11, 2026 5.0 Over all its good. but if you can speed up the pages opening time, that would be great. Also, we noticed its been hanging up a lot these days. It says 'hmmm' and page breaks. Pros Connects everything easily. i can order Po's and put them under different jobs. also i can track jobs from dispatch to completion in different phases. Cons Extremely slow. When i add multiple site visits or the job batch becomes bigger, it takes ages for the page to load. sometimes its really frustrating Review Source BJ Brian J. Operations Manager Construction Used the software for: 1-2 years ### "Happy Customer" April 15, 2026 5.0 Great for my business. Makes the day go faster and more organized. My Technicians like the ease of use and like the catalogs for ease of use. Pros Ease of use, perfect for streamlining invoicing and processes, training modules are great to use, easy to use payroll time clocks. Cons I would like to see an inventory section added where we can conduct physical inventories. system's speed is lagging sometimes. Review Source TB Tony B. Account Executive Warehousing Used the software for: 6-12 months ### "Service Fusion is a great tool for business!" January 6, 2026 4.0 Overall, I would recommend this to anyone. Would benefit from a training on how to maximize search functionality. Pros Ease of use when quoting or invoicing, having customers sign via the mobile app, ability to use as a CRM or organization tool. Cons I have not been able to figure out if there is a way to search for customers based on geographic location. Review Source RO Renee O. Customer Service Representative Consumer Goods Used the software for: 6-12 months ### "The best software!" January 6, 2026 5.0 It has been a great experience thus far. I only have the complaint of it being slow sometimes. Customer service is top-notch. Pros The customer service department is always helpful and friendly. It is so nice to have all the information in one place. Cons It is slow sometimes, when you are on the phone with a customer it would be nice if the system would move faster. Review Source SS Stacey S. Owner, accounts payable, admin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The good, the bad, and the ugly" October 30, 2024 3.0 At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and and not being able to implement it, the shine is wearing off. The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. We're talking 8 plus years of photos, job notes, everything. We understood from the first meeting that this would be taken care of and during all these months of setup, we come to find out that won't be happening unless we do it ourselves manually. We don't have the time or resources for that kind of thing and at $833 a month after exchange, I would think this should have been done for us. Even their website states the following: As we start importing in the types of data (customers, equipment, job history), we will reach out to you at the end of each day and let you know the imports that have been completed. If you have any questions or concerns, feel free to reach out to us, we will work with you to make any adjustments you see fit. Between this and other issues we've run across - such as clients with multiple properties not being migrated correctly (one property management company had 62 clients and only 1 was shown and no job history) it's been disappointing. Rather than throw good money after bad, we're pulling the plug. We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't deliver what its own website states it does. I've emailed customer service and our onboarding specialist, who by the way was professional and kind, but I have yet to hear back from anyone. I'm really surprised by this and disappointed. Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and I emailed them asking about it - radio silence. Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out. Pros I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field. Cons Difficulty in implementation, the speed of moving everything from our original CRM to the new platform. On month four and it's still not completed, so we haven't yet been able to make the move to the new platform. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We felt we were outgrowing jobber. had some features we were looking for, especially the AI calling and inventory tracking. Review Source SJ Steven J. Operations Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good system for the early-growth contractor" October 23, 2024 3.0 Not full-featured. Customer support was not very responsive. Pros Easy to set-up, maintain and use. Good basic system overall. Cons Not full-featured. Customer support was not very responsive. Switched from [OpenBlue Workplace](https://www.capterra.com/p/72571/FM-Interact/) Did not work for us. Needed something more suited to our industry. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.