--- title: "Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Service Fusion the right Service Dispatch solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/135788/Service-Fusion/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Service Fusion Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JB Johnathan B Business ManagerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses.“ April 15, 2026 AG Andrew G Production ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for.“ October 2, 2025 JM John M Operations Manager - Service and Special Projects DivisionFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Latest updates to the app and backend have resulted in a smoother operating experince, this app is definetly on the right track.“ April 18, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans.“ April 15, 2026 SS Stacey S Owner, accounts payable, adminElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: Less than 6 months. “I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field.“ October 30, 2024 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “You can't run job reports, for example, to be able to determine how long it takes us to complete a job.“ April 15, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “We have found some work arounds and still do many things manually because we often don't have time to be messing with software that is supposed to make our lives easier when we are running a business.“ April 15, 2026 AS Ashley S service coordinatorFacilities Services, 11 - 50 employeesUsed the software for: 1-2 years. “the customizable document feature is lacking.“ April 15, 2026 ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon V. Franchise Community Manager Used the software for: 1-2 years ### "If you have a sales team that is mobile and on the road this is an incredible platform." April 1, 2018 5.0 Pros It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement. Cons There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available. Review Source AS Ashley S. service coordinator Facilities Services Used the software for: 1-2 years ### "Best bang for your buck! " April 15, 2026 4.0 Onboarding was great, and fairly easy data import, the cost is budget friendly especially with unlimited users. online support and training academy easily accessible. Pros Customer support is quick and helpful. The amount of users (unlimited) for the cost, is the best value for money in comparison with similar software. It has enough to manage a real time schedule, allows for easy employee management, even has a drive for data management as a standard feature . Cons the customizable document feature is lacking. you are not able to build your own documents within the software how we would like. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion we chose for the money and unlimited user capability, and features Review Source AS Anthony S. President and CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Server Issues" December 10, 2025 1.0 I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. Pros Right now, not much! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations! Cons Horrible with updates and issue resolution! Not a whole lot has changed in 8 years with system improvements. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Price was the main reason. It had most of the features I was looking for. Review Source RP Rick P. President Consumer Services Used the software for: 2+ years ### "SF is good but needs improvements" January 8, 2026 4.0 Pros Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it. Cons 40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cheaper but now learning SF inside and out I'm seeing it's weakness in PM Service scheduling on a daily basis. Review Source HI Heather I. Integrated Operations Administrator Retail Used the software for: 1-2 years ### "Love the system as a whole, but the app and text functions are frustrating." January 6, 2026 4.0 I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app. Pros The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :) Cons The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Cost and functionality were the main concerns. Service Titan was also considered. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) A need for efficiency and functionality. Review Source BM Bobby M. Owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Quality software for a fair price" January 6, 2026 4.0 Service Fusion has helped organize my business and provide functionality to hand off roles to other employees easily and seamlessly. Pros The ability to have all of the most important functions of my business in one software that also automates customer communication. Cons I had to be rolled back to the old version because the warning pop up about leaving a webpage you are working on isn’t functional in the new version. I had lost a lot of work editing a job or estimate by an accidental button press or click. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Pricing and scalability aligned with the needs of our business Switched from [DaySmart Appointments](https://www.capterra.com/p/44428/DaySmart-Appointments/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave did not have features we needed to grow to the next level and had terrible customer support. Daysmart was no longer needed with Service Fusion’s dispatching and calendar features. Review Source JH James H. Director on Civil Materials Testing Construction Used the software for: 2+ years ### "Delivering a solid product....." January 6, 2026 5.0 It's been a tremendous help to our organization, we used to do the schedule on a white board and then take a picture and send it out to the technicians. Going paperless is a tremendous help. Pros The accessibility of getting the daily schedule out to our technicians. We were in desperate need of help in our daily scheduling and Service Fusion came through at a very competitive price, well worth it!!! Cons There's times when you hit the "plus" button to add a job to the next days schedule and it does not give you access to this feature so you end up having to click on the technician and hit the create new button to add a job for the next day. Alternatives considered [Spectora](https://www.capterra.com/p/157144/Spectora/) Reason for choosing Service Fusion Mainly the price, but also that Service Fusion gave us what we needed. Review Source JH John H. Owner Construction Used the software for: 1-2 years ### "My experience with Service Fusion" January 6, 2026 5.0 I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to gather info on their accounts, look at past service records, etc. Pros I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed. I find the system to be very easy to navigate in every sense. It has been a time saver for sure. It's very easy for me to update an existing customer, or to add a new customer to the system. Cons Every once and a while, when I go to email a PO# to a vendor, the system shows it was sent. However, sometimes it never makes it to my intended vendor. I have to follow my email up to make sure it really was received. Switched from [VMS Singapore](https://www.capterra.com/p/167853/Visitor-Management-Singapore/) It was very clunky to use, and nowhere as easy to use as service Fusion. Review Source RB Rick B. Founder Telecommunications Used the software for: 2+ years ### "Easy to Use & Adaptable" April 15, 2026 4.0 Still a little rough around the edges but an incredible value for our company. Service Fusion has helped our company become more efficient. Pros It's a much better value than Autotask. Not only does it cost much less monthly, it's a better product. With Autotask we had to create a system of Google Drive folders to hold deliverables, a feature which is built in to SF. We also had to pay a 3rd party monthly to parse email messages to create tickets in Autotask. We love the ability to add fields to our jobs as our needs change. Cons There are some issues with Quickbooks integration assigning jobs to the wrong child company even though we've made the child inactive in Quickbooks. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Less expensive and more features that we need. Review Source MJ Melissa J. Business Manager Construction Used the software for: 1-2 years ### "Unhappy with syncing issues - happy with the app" January 6, 2026 3.0 \[sensitive content hidden\] has been helpful and empathetic about our issues, prior to that, I have dealt with a real jerk. Pros Working in the cloud, the mobile app, ease of use collecting payments through the app. The Jobs Dashboard and Estimates Dashboard make it so easy to find the information we are looking for. Cons Nobody has resolved our issue in our almost-two-years with SF of syncing. Any of the invoices that are created on the mobile app do NOT sync over properly unless we re-open them, click on edit, and re-save them at a desktop computer in our office. This is ridiculous. Alternatives considered [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Service Fusion Promises were made about how smoothly the classes would sync over to QB, this was a DEAL-BREAKER, which turned out to NOT work after all as you will see from my previous notes. Switched from [ESC-Rental](https://www.capterra.com/p/51010/ESC-Rental/) We were limited with ESC, on the number of mobile users we could have Review Source JL Jason L. Owner, Master Plumber Construction Used the software for: 2+ years ### "Owner, ABC Plumbing " January 7, 2026 4.0 Been working well for my company for 3 years. Hoping to see growth, more areas to review individual sales, keeping up with other apps (Service Titan, HCP,Ect.) Pros Easy to use app. Once everything needed for day to day operations has been added, it greatly helped in mainstream my company Cons Limited usage, needs price sheet compatibility. Would also be nice if payment via credit card could be a tap or chip compatabile. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion It fit our current needs and budget at the time. Review Source SS Stacey S. Owner, accounts payable, admin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The good, the bad, and the ugly" October 30, 2024 3.0 At first we were excited about the new platform, but after four months of paying for our current platform (Jobber) and Service Fusion and not being able to implement it, the shine is wearing off. The breaking point came yesterday when we discovered much to our chagrin that the job history could not be migrated. We're talking 8 plus years of photos, job notes, everything. We understood from the first meeting that this would be taken care of and during all these months of setup, we come to find out that won't be happening unless we do it ourselves manually. We don't have the time or resources for that kind of thing and at $833 a month after exchange, I would think this should have been done for us. Even their website states the following: As we start importing in the types of data (customers, equipment, job history), we will reach out to you at the end of each day and let you know the imports that have been completed. If you have any questions or concerns, feel free to reach out to us, we will work with you to make any adjustments you see fit. Between this and other issues we've run across - such as clients with multiple properties not being migrated correctly (one property management company had 62 clients and only 1 was shown and no job history) it's been disappointing. Rather than throw good money after bad, we're pulling the plug. We've spent a lot of time working on getting it set up but can't continue investing time and money into a program that doesn't deliver what its own website states it does. I've emailed customer service and our onboarding specialist, who by the way was professional and kind, but I have yet to hear back from anyone. I'm really surprised by this and disappointed. Even last week when they charged our card for $2500 with zero explanation (I can only assume it's for the next three months) and I emailed them asking about it - radio silence. Really disappointing customer service and trying to cancel is turning out to be incredibly difficult! Even more disappointing that they have no way to migrate job history and it took us four months and so far about 4k to find out. Pros I love that they have a phone system that works over the internet, loads of additional features such as inventory tracking, capturing photos directly into the platform and the ability to have clients sign forms right in the field. Cons Difficulty in implementation, the speed of moving everything from our original CRM to the new platform. On month four and it's still not completed, so we haven't yet been able to make the move to the new platform. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We felt we were outgrowing jobber. Service fusion had some features we were looking for, especially the AI calling and inventory tracking. Review Source AN Albert N. President Accounting Used the software for: Less than 6 months ### "Need a lot of work" April 30, 2024 4.0 I like that you have training videos but sometimes its a lot easier to go to the point and help out with a human. Am not going to lie it makes your job easier once you learn how to use it. I wish that you guys had a different ways (apps) to use it on the go for the phone system. Pros Simple if you know how to organized your team. Cons Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like head sets that i was still on time to switch back. As i was having a hard time to fix the settings. You guys need to find a different way to train someone on this new system. Also have customer service available on Easter time as they all start at Pacific time and we have to wait 3 hours to get someone to help you early. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) i though that it was going to make my life easier but it's making life hard as of now with all the transition. Review Source Response from EverCommerce May 16, 2024 We are sorry to hear you are not loving your experience with Service Fusion. Our Support Team extended their hours at the beginning of the year and are available from 7am - 7pm ET. Please contact them with any of your concerns and they will be happy to address them with you! DH DOUG H. GENERAL MANAGER Construction Used the software for: 1-2 years ### "ONE YEAR REVIEW " May 1, 2024 4.0 IT HAS BEEN SO SO TO THIS POINT, TIME WILL TELL Pros WE WENT FROM PEN AND PAPER AND USING AN OUTDATED SOFTWARE SO MOST THINGS ARE BETTER Cons WHEN BUGS ARE FOUND IT TAKES A LONG TIME TO HAVE THEM CORRECTED. FEATURES BEING ADDED ARE VERY LIMITED, IT ALSO APPEARS THAT THE DEVELOPERS DO NOT TAKE THE RECOMENDATIONS OF WHAT IS SUGGESTED Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Reason for choosing Service Fusion COST WAS THE MAIN CHOICE AS SERVICE FUSION WAS SIGNIFICANTYLY LESS EXPENSIVE. WE LOOKED AT OVER 200 DIFFERENT SOFTWARES BEFORE WE CHOOSE SERVICE FUSION Switched from [Job4Site](https://www.capterra.com/p/168165/Job4Site/) OUT DATED SOFTWARE, DID NOT HAVE ESTIMATING FEATURE TO SHOW HISTORY OF BOTH ESTIMATES AND SERVICE CALLS Review Source Response from EverCommerce May 15, 2024 We appreciate your feedback. We are working everyday to make the software better. We have some very exciting enhancements planned on our roadmap and we can't wait to release them to you soon! TZ Trena Z. CEO Construction Used the software for: 2+ years ### "Best customer service!" January 6, 2026 5.0 It's been great. We used one other operating software and it was so difficult it never fully installed. We could not get anyone to speak to us, it was horrible. When we get marketers for similar products the first thing I do is review their set up and customer service. Service Fusion can't be beat. Pros The customer service is great! Always get a real person and they are knowledgeable. They have gone above and beyond to help me find a solution. Cons I'm not sure where the dashboard is pulling information from. For instance Estimates Converted To Jobs always says "0". Review Source BR Brandon R. Commercial Sales Construction Used the software for: 2+ years ### "Service Fusion - Efficiency You Can Count On" January 6, 2026 5.0 Good, always recommend to colleagues in need of something like this. I did some research a few years ago with my own company which lead me to Service Fusion. Now that I work for this company, I was excited to see that Service Fusion was able to fill a huge void that was present with old ways and habits that weren't always available due to the software inventions and capabilities. Pros Having Service Fusion is like having a team of employees in the office that never call out and exceed expectations in keeping up with all of what the software provides. Cons Sometimes the emails don't go through when I send estimates through the software. The customers say that it goes to junk, or doesn't show up at all from time to time. Review Source JL Jessica L. Project manager Construction Used the software for: 2+ years ### "Would recommend " January 6, 2026 4.0 I liked the day to day use and ease of navigation of the system. It was very easy to move things around on the dispatch board. Pros Ease of use and navigation. Customer information is there and easy to change when needed. Techs can easily see their jobs for the day. If you make a mistake it is very easy to fix in the system. Cons Reports are not easy to use. Even when you are putting in exactly what you are looking for it does not show you. Review Source AK Anna K. Finance Assistant Design Used the software for: 2+ years ### "Service Fusion Helpful all around" January 6, 2026 5.0 Service Fusion helps keep our jobs in order; we are able to process our invoices that have paid out and sync them to QuickBooks too! We can Create Estimates, turn them into Jobs, and then Invoices for the customers, I appreciate the way we can just email the customer right from Service Fuson! It is a helpful tool! Pros Service Fusion helps keep our jobs in order. Process our invoices that have paid out and sync them to QuickBooks too! We can Create Estimates, turn them into Jobs, and then Invoices for the customers. Emailing Right from Service Fusion Cons I can't seem to think about any Cons at the moment. I think maybe if we would be able to link the projects to that invoice it would be helpful. Review Source LZ Leah Z. General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "General manager " January 19, 2026 4.0 Great! It’s eased our scheduling/timesheets/ invoicing immensely. Definitely recommend to others in the field Pros Easy scheduling. User friendly. Navigating is easy. I like the formats and how it looks. Setting up prompts. Cons Multiple visits.. doesnt allow to skip over the weekend. Having to make multiple site visits. Timesheets could use some work Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cost and functionality. Mobile app is easier Review Source TM TASHA M. Administrative Mechanical or Industrial Engineering Used the software for: 2+ years ### "ALWAYS HELPING" April 7, 2026 5.0 IT HAS BEEN GREAT, ALWAY NICE AND MAKE SURE YOU UNDERSTAND AND IF YOU NEED MORE HELP THEY ARE RIGHT THERE. Pros THEY HAVE ALWAYS HELPED ME WHEN WE HAVE A PROBLEM. THEY HAVE SPENT TIME MAKING SURE THAT I WAS GOOD WITH EVERYTHING. Cons SOMETIMES THE UPDATES CAN TAKE TIME TO ADJUST. IT TURNS SOME THINGS AROUND MAKING IT HARD TO GET USE TO IT. Review Source hS hannah S. Project Manager Assistant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "company review " January 6, 2026 4.0 Pros Customer support is always quick and knows how to help. The software is easy to learn and manage. Having the whole team be able to see the schedule is very helpful and helps us work together. Cons The job numbers have gotten long, it would be great if we could go back to the smaller ones. Desktop vs mobile schedule do not match unless put in time order. Would love to be able to have the techs add notes to tasks Review Source BA Brian A. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Great service program " January 6, 2026 4.0 Pros As a service manager. I've tried many different service apps/ programs. This app/ program is the easiest to learn and use. Cons The app doesn't have the same features as the desktop. For example, I am not able to look up expenses. Review Source BJ Brian J. Operations Manager Construction Used the software for: 1-2 years ### "Happy Customer" April 15, 2026 5.0 Great for my business. Makes the day go faster and more organized. My Technicians like the ease of use and like the catalogs for ease of use. Pros Ease of use, perfect for streamlining invoicing and processes, service fusion training modules are great to use, easy to use payroll time clocks. Cons I would like to see an inventory section added where we can conduct physical inventories. system's speed is lagging sometimes. Review Source jS jessica S. director of sales an bd Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One Happy Lighting Lady " January 6, 2026 5.0 I truly enjoy it very much and find it quite satisfying to engage with, as it brings me a lot of happiness and a sense of fulfillment. Pros I work for a large company and i really like the way I am able to filter jobs by sales rep/agent so i am able to pull up just my orderss. I also like the estimate's feature and how I can see which ones turned into actual wo Cons It's very particular about what you put in the search field - less is more, I found out quickly . very happy Review Source mB mark B. sales rep Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HVAC Lifer" January 6, 2026 5.0 Very good! I have been here for a little over 40 years, have had many software's over the time, this is by far the best! Pros Once I got it figured out it is awesome! Can do a lot of things anywhere from dispatch to making up proposals, etc. Cons sometimes takes a while when changing screens, can be a little slow at times, other than that no real issues Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.