# Service Fusion Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Service Fusion the right HVAC solution for you? Explore 308 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135788/Service-Fusion/reviews --- Service Fusion 4.3 (308) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Service Fusion Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews JB Johnathan B Business ManagerUtilities, 11 - 50 employeesUsed the software for: 6-12 months. “The setup process was easy, the support team has been responsive and helpful, and the software has provided many features that benefit my business. While I would like to see improvements to the time tracking tools, I would still highly recommend Service Fusion to other service-based businesses.“ April 15, 2026 AG Andrew G Production ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “After all they produce software for managing relationships and billing clients but they can't allow their own clients to access or to know what they are even being billed for.“ October 2, 2025 BM Bobby M OwnerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to have all of the most important functions of my business in one software that also automates customer communication.“ January 6, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “Service Fusion's reporting is useless, as it's impossible to run a valid report on all active service/maintenance plans.“ April 15, 2026 TW TRAVIS W Service ManagerBuilding Materials, 2 - 10 employeesUsed the software for: 1-2 years. “The platform is user‑friendly, and once everything is set up, it streamlines scheduling, dispatching, and customer communication.“ January 14, 2026 PW Pam W Owner and Office ManagerElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: More than 2 years. “You can't run job reports, for example, to be able to determine how long it takes us to complete a job.“ April 15, 2026 JW Jim W Operations ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC.“ January 9, 2026 RP Rick P PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks!“ January 8, 2026 ## Showing most helpful reviews Showing 1-25 of 308 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin C. C. Fire Superintendent Construction Used the software for: Less than 6 months ### "A Must Have for the Service Industry" September 14, 2018 5.0 Their onboarding support is amazing. The patience they have with questions and providing solutions, their services of importing your current databases and helping you set up ones you don't currently have, and the software's interface with accounting programs can have a company taking their business to the next level very quickly. Pros Easy to setup and use, it makes billing and customer service much faster. Inventory tracking and job costing becomes a breeze, and tracking billable hours allows a better understanding of areas that you are lacking in productivity. Cons I honestly cannot think of anything, it made such an improvement in our internal infrastructure. Review Source MP Michael P. Customer Service Manager Utilities Used the software for: 2+ years ### "Expert Repair review" January 15, 2026 4.0 Overall I like service fusion and would recommend it to other businesses. If service didn't go down a few times last year I would've given a 5 star review. Pros Service fusion is a very user friendly system. Easy to learn and navigate without any training. Perfect for what we need to do in my business. Cons Occasional issues with the system being down throughout 2025. I wish there were more priority color options for statuses. Right now there's only High and Low priority. It would be nice if I could make custom priorities with custom names and colors to distribute tasks amongst my team. Switched from [WinTask](https://www.capterra.com/p/115350/WinTask/) Wintask was not as user friendly system and it took much longer to do simple tasks. Review Source AS Anthony S. President and CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Server Issues" December 10, 2025 1.0 I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system. Pros Right now, not much! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations! Cons Horrible with updates and issue resolution! Not a whole lot has changed in 8 years with system improvements. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Price was the main reason. It had most of the features I was looking for. Review Source JW Jennifer W. Customer Relations Manager Consumer Services Used the software for: 1-2 years ### "Customer Relations Manager (Accounts Receivable)" January 6, 2026 4.0 For the cost of the program it works how it should. Just wish it was easier to get help with technical support. Pros Easy to use and ability to talk with quickbooks. The invetory management with SKU's. Easy to add and move customers Cons Some of the updates that have caused issues with the program. Legth in getting reports to upload to print. Lots of times timing out. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion The price is the main reason also I believe they don't work with quickbooks Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) Technical support sucked and the price was outragious. Review Source JW Jim W. Operations Manager Construction Used the software for: 2+ years ### "Grateful for service fusion" January 9, 2026 4.0 Overall, we like service fusion. It is accomplishing or primary goal which was to create a record of jobs past so that we can reference them inthe future which is very important in our career path - HVAC. We are constantly revisiting equipment multiple times over the years and it is so nice to have a record of things that happened in the past that are relevant to your current job. Pros I personally love the calander feature the most. It is the most used item in our company. We all go in to the shop in the mornings, check the jobs for that day or the next day and have a very good idea of what we need to prep for. Cons The mobile app needs so much work! maybe it is just me personally, but the desktop program and the phone app are so drastically different from each other. It seems to me from time to time that they dont connect well to each other for some reason. We also have all sorts of problems with guys not being able to see jobs on the phone app. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion we chose service fusion Purely for the cost savings Review Source TF Tuli F. Service manager Utilities Used the software for: 2+ years ### "Love the software" January 6, 2026 4.0 we are extremely happy with it and have seen so much improvement and feature additions over the years (keep it up) Pros easy to use, seamless, efficient, a nice way to keep all relevant documents in one place and make sure nothing ggets lost / forgotten Cons there are innovations and some features that we would like added, but there is constantly updates so we are hoping to get those soon Reason for choosing Service Fusion looked the best from the demo and we got a free trial that convinced me Review Source rS rob S. APM Construction Used the software for: 1-2 years ### "A Great work app" January 6, 2026 5.0 Overall Service Fusion is a great App to have if you are looking for organization and convenience! It is also very easy to learn! I am very glad that we incorporated service fusion into our daily use at work! Pros service fusion allows me to keep track of all my clients, material, labor etc. It really cuts down on wasted time. There are so many other options on here that you can use. Cons I honestly do not have anything negative to say about Service fusion, as it allows me to keep all my information organized! Switched from [Procore](https://www.capterra.com/p/56250/Procore/) Service Fusion was so much more helpful for us. Review Source cY chad Y. Sales Construction Used the software for: 2+ years ### "Service fusion" January 6, 2026 5.0 system is very user friendly, The support-help could be better, I don't like the online help request function. I would love for a rep to call direct. Pros Ease of uploading pictures and documents. scheduling is easy and adaptable with changes converting estimates to orders very easy looking up old jobs is easy Cons mobile app and what you can see. Would like to see more options to see the schedule of all techs techs in the field seem to struggle Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Needed something more with scheduling ability Review Source JL Jason L. Owner, Master Plumber Construction Used the software for: 2+ years ### "Owner, ABC Plumbing " January 7, 2026 4.0 Been working well for my company for 3 years. Hoping to see growth, more areas to review individual sales, keeping up with other apps (Service Titan, HCP,Ect.) Pros Easy to use app. Once everything needed for day to day operations has been added, it greatly helped in mainstream my company Cons Limited usage, needs price sheet compatibility. Would also be nice if payment via credit card could be a tap or chip compatabile. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion It fit our current needs and budget at the time. Review Source LI Leta I. Vice President Consumer Goods Used the software for: 1-2 years ### "Good Overall Program " January 6, 2026 5.0 It has been good but we cannot use the credit card system because it is unreliable. We're always needing to become compliant and are told that our deposits are on hold until we become compliant. We have to do this every few days. Also, the program is difficult to access. Pros We are able to keep track of renovation projects and follow up on tasks using the notifications button. Cons We cannot create multiple tasks in a renovation estimate. Also, when we create tasks, not everyone can see them or they are showing up as one of our other team member's tasks on their app. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) Kickserv's recommendation. We were getting too big for that program. Review Source AN Albert N. President Accounting Used the software for: Less than 6 months ### "Need a lot of work" April 30, 2024 4.0 I like that you have training videos but sometimes its a lot easier to go to the point and help out with a human. Am not going to lie it makes your job easier once you learn how to use it. I wish that you guys had a different ways (apps) to use it on the go for the phone system. Pros Simple if you know how to organized your team. Cons Service call a.i. needs a lot of work for a new set up and to many missed calls as customer service told me that if i didn't like head sets that i was still on time to switch back. As i was having a hard time to fix the settings. You guys need to find a different way to train someone on this new system. Also have customer service available on Easter time as they all start at Pacific time and we have to wait 3 hours to get someone to help you early. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) i though that it was going to make my life easier but it's making life hard as of now with all the transition. Review Source Response from KickServ May 16, 2024 We are sorry to hear you are not loving your experience with Service Fusion. Our Support Team extended their hours at the beginning of the year and are available from 7am - 7pm ET. Please contact them with any of your concerns and they will be happy to address them with you! TC Tina C. Office Manager Consumer Goods Used the software for: 1-2 years ### "Hands on use of Service Fusion" May 1, 2024 4.0 Overall, very pleased. Anytime I have ever reached out to SF for assistance, it has been a good experience. Pros I like that we can sync alot of stuff into Quickbooks. I know there is more that can be done but I have only been here 1 year so I am working on more critical things and then hope to learn more. Cons Inconsistency of syncing invoices and payments so that they match up Reason for choosing Service Fusion The cost of the product was preferable to Service Titan Switched from [Wincher](https://www.capterra.com/p/202420/Wincher/) \*\* Please note that we had Wintac previously but it is not on the list so I had to use something else to submit this. Needed more features than Wintac had Review Source Response from KickServ May 14, 2024 Thank you for leaving us a review! Don't forget to check out our Knowledge Base for thousands of articles written for professionals by professionals to help you learn the software more. LC Lexi C. Administrative Assistant Utilities Used the software for: 2+ years ### "Does What We Need it to Do" May 2, 2024 5.0 Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process. Pros I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product. Cons There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing Service Fusion Bang for your buck. Non per-user fees. Lots of options to make SF how you want it to run specific for your business. Review Source Response from KickServ May 14, 2024 Thank you for taking the time to leave us feedback! NA Natalie A. Manager Construction Used the software for: 1-2 years ### "Domination Review" May 1, 2024 3.0 Pros having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs. Cons invoicing can be complicated when you change to progress billing. the app is not the most functional to use. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion was a cheaper price compared to service titan. Housecall Pro was not very good for keeping track of longer jobs. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Needed a CRM with a dispatch screen to keep better track of each techs schedule Review Source Response from KickServ May 14, 2024 We are happy to hear the dispatch screen and calendar view has been beneficial for your business! CC Chris C. Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very easy to use and the support is second to none" May 1, 2024 5.0 Very happy with the product. I think its fairly priced ane once the guys were all trained on it they like the ease of use Pros It was a very easy platform to get up and running. The Mobile and cloud function is such a great feature used by our staff Cons The employee access set up is a little cumbersome but once you get the feel for it it makes it a little easier to understand the layout. Review Source Response from KickServ May 15, 2024 We are thrilled to hear Service Fusion is a good fit for your business! AK Anna K. Finance Assistant Design Used the software for: 2+ years ### "Service Fusion Helpful all around" January 6, 2026 5.0 Service Fusion helps keep our jobs in order; we are able to process our invoices that have paid out and sync them to QuickBooks too! We can Create Estimates, turn them into Jobs, and then Invoices for the customers, I appreciate the way we can just email the customer right from Service Fuson! It is a helpful tool! Pros Service Fusion helps keep our jobs in order. Process our invoices that have paid out and sync them to QuickBooks too! We can Create Estimates, turn them into Jobs, and then Invoices for the customers. Emailing Right from Service Fusion Cons I can't seem to think about any Cons at the moment. I think maybe if we would be able to link the projects to that invoice it would be helpful. Review Source LZ Leah Z. General Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "General manager " January 19, 2026 4.0 Great! It’s eased our scheduling/timesheets/ invoicing immensely. Definitely recommend to others in the field Pros Easy scheduling. User friendly. Navigating is easy. I like the formats and how it looks. Setting up prompts. Cons Multiple visits.. doesnt allow to skip over the weekend. Having to make multiple site visits. Timesheets could use some work Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Service Fusion Cost and functionality. Mobile app is easier Review Source DC Daniel C. Service Manager Business Supplies and Equipment Used the software for: 1-2 years ### "Keeping Daily activities organized" January 7, 2026 4.0 I use Service Fusion daily to track and complete task with great confidence and accuracy. Service Fusion has streamlined the process of keeping our clients informed on the service they have requested. Pros The ability to adapt to the changing market. Professional gooey interface across multiple platforms, such as laptop, tablets, and cell phone. Cons After last upgrade the web site has slow page boot up. Some report tabs will not generate a reports but did find a work around. Review Source JB Jeanie B. Administrator Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Easy to Work With" January 6, 2026 4.0 The technicians are fabulous to work with. They return calls and emails in a timely manor. They still have some glitches to work on, but a good company to work with. Pros Honestly this company is really good! They are easy to work with. Any service company large or small I highly recommend it for people because it’s so simple straight forward and also helps keep any business organized and ability to make sure everyone knows what’s going on! GET IT FOR YOUR SERICE COMPANY! Cons Doesn't have enough place to put the information I need. Sometimes is hard to find what I am looking for. Review Source CA Chris A. Territory Manager Construction Used the software for: 2+ years ### "GREAT Platform!!!" January 6, 2026 5.0 Could not be happier with how easy it is to use on a daily basis. Very easy to navigate and the estimating function is a game changer! Pros The platform is so efficient and easy to use. All the functions work flawless. Field workers also love the convenience in the field. Cons The ding sound is absolutely annoying and wish it would be removed. Moving to new pages and functions having it go off needs to stop! Review Source jS jessica S. director of sales an bd Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One Happy Lighting Lady " January 6, 2026 5.0 I truly enjoy it very much and find it quite satisfying to engage with, as it brings me a lot of happiness and a sense of fulfillment. Pros I work for a large company and i really like the way I am able to filter jobs by sales rep/agent so i am able to pull up just my orderss. I also like the estimate's feature and how I can see which ones turned into actual wo Cons It's very particular about what you put in the search field - less is more, I found out quickly . very happy Review Source mB mark B. sales rep Mechanical or Industrial Engineering Used the software for: 1-2 years ### "HVAC Lifer" January 6, 2026 5.0 Very good! I have been here for a little over 40 years, have had many software's over the time, this is by far the best! Pros Once I got it figured out it is awesome! Can do a lot of things anywhere from dispatch to making up proposals, etc. Cons sometimes takes a while when changing screens, can be a little slow at times, other than that no real issues Review Source AL Adam L. President Accounting Used the software for: 2+ years ### "Service fusion is unethical " September 25, 2024 1.0 I loved it at first, but then the price changes came, the new leadership made terrible changes and now its not worth the price. Pros The initial price and some features. But it is all smoke and mirrors Cons This software is shiny on the surface, and it works like trash when you really want it. The new company leadership is unethical. Review Source SA Salvatore A. Sales manager Construction Used the software for: 2+ years ### "Easy to use CRM" June 5, 2024 5.0 Can't function without it. Our business is dependant on this CRM. Pros Very easy to navigate the dashboard and access our customer data base Cons Very difficult to pull specific sales reports Reason for choosing Service Fusion Was already in place when I joined the company Review Source SL Sharlee L. Service Coordinator Construction Used the software for: 2+ years ### "good but can be slow" April 30, 2024 3.0 often INCREDIBLY slow to load reports, refresh dispatch grid, and edit a larger job Pros increased efficiency with having information between office and tech smooth Cons so slow to load reports and dispatch and edit larger work orders. Review Source Response from KickServ May 17, 2024 Thank you for your feedback. We are sorry to hear the application has been slow for you. Please contact support to see if there is anything they can do for you. Talk to a Capterra advisor for free and get results within 15 minutes.