# Page 4 | Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Flex the right Rental solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135722/Flex/reviews --- Flex 4 (137) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Flex ## Showing most helpful reviews Showing 76-100 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Steve K. Motor Maintenance tech Used the software for: 1-2 years ### "frustrating at times " April 20, 2018 3.0 Pros Flex is able to keep track of our gear and accurately create a quote then turn that quote in to a pull sheet quickly. Cons Since its cloud based it can very slow at times. You can not access it from any operating system as you have to have a Flash enabled Browser. Review Source Response from Flex Rental Solutions April 24, 2018 Hi Steve! We're glad to hear that our software has helped you quickly and easily keep track of your gear and create quotes. I'm sorry to hear that you're frustrated. We're doing away with Flash. Thank you for sticking with us as we make that transition! mW molly W. project manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "I am a user not purchaser; " April 17, 2018 4.0 Pros it seems flexible and customizable in terms of adding new products. I like that it is online based and I don't have to be at work to utilize it. Cons it updates so frequently that it is very slow. I also wish I had more access to training and tutorials. Maybe online tutorials would be great. I feel like flex offers so many more things than we are using it for. I also wish I could receive an email everytime my orders are set to tentative. I wish in calendar/search view you can search by date or month. Like jump to date instead of clicking back by month. I wish it had an app atleast to view things. Review Source DE Donna E. Bookkeeper Entertainment Used the software for: 2+ years ### "Works slow and very complicated when changes are needed" April 18, 2018 3.0 Pros The ability to copy a quote from year to year. History under each contact. Ability to web connect to QuickBooks Cons When there is a change to be made with account, taxing etc... There are so many areas that need to be changed which makes this program not user friendly. Also due to flash it is slow. The total line mute is annoying as it plays in the quote but doesn't follow thru when transferring to QuickBooks and it also still pulls over to the pull sheet. Review Source DJ Daniel J. Technical Director Events Services Used the software for: 6-12 months ### "For the price Flex is great. We had nothing before so it feels like a big improvement" April 17, 2018 3.0 Inventory tracking, and availability. Integrated pullsheets and quoting. Pros I like being able to access it from any computer to work/make adjustments. The integration with billing and subrentals is a nice feature as well. The fact there is a barcode printing baked into the software is great Cons The Flash format is very limits. The drag and drop functionality get frustrating, and the whole platform gets glitchy from time to time. It seems like if there are multiple user in a the same document things jump around and get confusing. It REALLY needs an "undo" button Review Source Response from Flex Rental Solutions April 18, 2018 Daniel, thanks for the specific and detailed review. I will pass on your suggestions to the team. As far as Flash goes, have you seen our Flex5 updates? We're in the beta stage of our tablet release and have already been hearing some exciting feedback from our beta testers. WA Wyatt A. System Admin Events Services Used the software for: 2+ years ### "Dated and over complicated" February 17, 2020 3.0 Pros Plenty of features. Lots of documentation to help use the software Cons Runs on flash which is terrible in 2020. Incredibly slow. Unhelpful support team. Every feature is so buried that it becomes impractical to use. Needs to focus on user experience. Review Source BL Brian L. Owner Events Services Used the software for: 2+ years ### "Complicated. Made by a programmer for a programmer. " April 17, 2018 3.0 It allows us to put everything online for our employees to view our quotes and then use their own systems to implement (rather than the supplied methodology of the program). Pros That we can put our quotes online. Honestly we do not even use the inventory feature. We just make everything a virtual item. The checking-in and checking-out is not useful for us. Cons Complexity of user interface. It just seems like it is not designed for the end user. I feel like I'm ordering car parts. Review Source GS Geoffrey S. Coordinator Used the software for: 1-2 years ### "Has everything we need but feels buggy" April 17, 2018 4.0 Organization of quotes, invoices and inventory. Pros It's easy to keep track of everything we're looking for. From quotes and invoices to inventory and everything in between, it keeps us organized. Cons The software feels slow and buggy and is difficult to compare information quickly. Sometimes I'll scroll down a quote, open up some sections, and many times it'll either freeze for a moment or crash and start over. It was also difficult to use Flex to book crew as what was needed was not easy to see at a glance. It always served as a duplicate for us until we decided to stop using Flex for this purpose. Review Source VR Verified Reviewer Assistant Production Manager & Warehouse Manager Computer Software Used the software for: 1-2 years ### "Flex is a powerful tool, but not always the most intuitive." April 17, 2018 4.0 Pros Flex offers a vast array of tools at a very reasonable cost. Web-based access helps ensure we can always keeps projects moving while on-the-go. Cons Flex is not very intuitive. Creating custom reports requires other software and a knowledge of coding. Flex currently does not offer service to assist with this on an as-needed basis. Review Source PC Peter C. Regional Manager Events Services Used the software for: 2+ years ### "Overall it is good, but recently there have been a few issues with the Subrental Returns module" April 18, 2018 5.0 Pros It has a very comprehensive user interface, you can get to see everything and also dig up history of jobs/orders/pull sheets, etc. Cons Unless the workflow is followed perfectly by all users, there ends up being "unfinished business" hanging around which makes for tracking/inventory errors later. Review Source Response from Flex Rental Solutions April 19, 2018 Hi Peter, thank you for the great review. We love that you find our software comprehensive. I will talk with our team about the subrental returns. GG Glen G. Manager Used the software for: 2+ years ### "Over all a very positive experience as I 80% taught myself how to use the software. " April 17, 2018 4.0 Pros Helps keep everything organized and tracked. It was fairly easy to learn the software and Flex's support staff is very helpful. Cons The soon to be phased out Flash software. With Flash so items don't stick to the quote that you are working on or when the software reloads. Review Source Response from Flex Rental Solutions April 18, 2018 Hi Glen! I'm so glad you're having a positive experience with Flex and that Flex helps you manage your job easier. Our dev team is making leaps and strides. Stay tuned. MT Mitch T. Partner Used the software for: 2+ years ### "Overall experience is not great. You have to rely on good intnert sports for the program to work wel" April 17, 2018 4.0 Pros The ability to be custom. I like the data tracking for equipment and rooms. And the ability to create custom PDFs Cons The lagging and having error messages pop up daily. Sometimes is have to request a restart for our entire company daily. This impact productivity Review Source Response from Flex Rental Solutions April 18, 2018 Hi Mitch, thank you for your review. We take your customer experience quite seriously. I will reach out to you directly to see how we can improve your particular situation. AK Arteen K. CEO/Owner Entertainment Used the software for: 2+ years ### "It is a great piece of software for new companies, but cannot keep up with heavy use/needs." April 17, 2018 3.0 Pros It's cost allows smaller companies to grow and learn about inventory management, etc before taking the next step into something more robust Cons It's speed, it is extremely slow and cannot keep up with the pace of a fast moving business. and does not give you the opportunity to get clients the information they need at the rate of speed that they need it at. It cannot keep up with today's needs. Review Source RK Ryan K. Assistant Production Manager Entertainment Used the software for: 1-2 years ### "My first year using Flex to write jobs has overall been very satisfying. " April 20, 2018 5.0 Ease of use when writing rental quotes and production bids for my customers Pros I enjoy the fact that you can customize Flex to meet the specific needs of your shop. I like that it seems to be catered to the events and production industry. Cons I wish there was a way to track what changes have been made to jobs and to see which users have made those changes. I also would like to see an "undo" feature implemented at some point. Review Source Response from Flex Rental Solutions April 24, 2018 Hi Ryan, thank you for submitting such a positive review. Your feedback helps us improve our software and inform the future of Flex. Thank you for being part of the Flex family! DB Diana B. Head of production Used the software for: 2+ years ### "I love flex it's a great workhorse for production." April 17, 2018 5.0 Pros It's great that we can house all of our data in one place and our whole company can be in one software potentially in the future. Love it's equipment management features. Cons Some of the data entry is somewhat tedious and there are no plug ins between this system and our other software and the quoting part of flex is too bulky for our company as is. Hoping for great things with flex5!!! Review Source bB brent B. Project Manager Entertainment Used the software for: 6-12 months ### "Flex is very powerful, and does almost everything we want and need it to do" April 17, 2018 4.0 It solved a lot of problems for us in managing and tracking our inventory and maintenance on our inventory Pros There is a lot of customization available through flex, it works great off the shelf but you can add a lot of additional functionality for advanced and complex uses through configuring settings and custom reports Cons The biggest con I have is that the system doesn't track bin location for serialized items by the serialized item number, you can track it for the item model(or type) but not for individual items. You can create custom fields to do this, but it's not a convient as if it were natively able to handle bin locations Review Source Response from Flex Rental Solutions April 18, 2018 Brent, thank you for the detailed review and for investing time customizing Flex to meet your needs. CF Casie F. Sales Used the software for: 2+ years ### "Hit or miss " April 17, 2018 3.0 Pros Scheduling between multiple cities much easier and I like the multiple calendar views. Also nice that you can color code Cons lots of bugs and no one calls you back when there are issues. When you put in orders it resets in the middle. Also - Still not available on Apple. The Flex Ap has no functionality and was a waste of the money I paid for it. The App is useless Review Source dM devon M. VP Used the software for: 2+ years ### "We love it" April 17, 2018 5.0 Pros massive amounts of information and tracking. Very clean look to the sales quotes. Really easy for the team to track Cons flash based system is not suitable in this day and age. Sometime it is too numbers heavy and not customizable enough Review Source Response from Flex Rental Solutions April 18, 2018 Devon, thanks for the concise review. Flex loves you too. We love equipping you with the data, information, and tools you need to manage and grow your business. TM Terry M. Operations Manager Used the software for: 1-2 years ### "Flex changed the way we do business immediately in a great way! Now everyone is on the same page!" April 18, 2018 4.0 Pros I really love that we are able to utilize the work flow to allow us to do the quote, the pull sheet, the crew calls, and the invoicing all in one system. Cons The calendar is a little difficult to understand at first. Once you get used to its lay out it is not bad. Also the quick books integration was not as seamless as we were led to believe. But once the kinks got worked out it has been great. Review Source Response from Flex Rental Solutions April 19, 2018 Terry, thank you for such a wonderful review and I am so glad that Flex has improved the way you do business and how you communicate with your team. AC Alysha C. Office Manager Used the software for: 2+ years ### "Overall, the system is very helpful in our daily workflow" April 17, 2018 4.0 Pros The most useful aspect of the Flex Rental Solutions software is the ability to customize the products and features. Cons I feel like a lot of great information is included in the system, but is difficult to get the reports Review Source Response from Flex Rental Solutions April 18, 2018 Alysha, I'm so glad you find our software helpful to perform your work and daily workflow as do the customizability. I will find out more information for you about the reports. JF James F. Rigging assistant Used the software for: 1-2 years ### "decent inventory system " April 19, 2018 4.0 Pros Flex does a good job of keeping track of inventory, subrentals, purchase orders and rental orders. The user interface is easy to learn. Cons I strongly dislike that the system is all flash based and 100% internet reliant. If we could have a server on site the software would be a lot faster. Review Source Response from Flex Rental Solutions April 24, 2018 Hey James, thanks for a great review. We're glad you're finding value in how our software improves the way you do your work and that the UI is easy to learn. Thanks for sticking with us as we make the transition away from Flash. We're happy you're part of the Flex family. JM Jeremy M. Repair Supervisor Used the software for: 2+ years ### "I find Flex to be beta quality software at best." April 18, 2018 3.0 Pros I like that it's cloud based, and I can access it from anywhere, the IOS app is handy, but I don't have an IOS device. Cons It requires Adobe Flash, and this company has had issues with malware, so I'm required to have a completely separate computer just to run flex. I also have been patiently waiting for years now for an Android app Review Source WR William R. Vice President/General Manager Hospitality Used the software for: 2+ years ### "Has been great. As soon as you go to HTML 5 it will be even better!" April 17, 2018 3.0 Faster, easier quotes. Pros Very simple to use. Has everything you need to input quotes quickly and accurately. Making changes/revisions is also very simple. Cons Needs to be upgraded to a faster web platform. Lag in the performance at times is difficult. Once it is upgraded to HTML 5 (believe in the works) this problem should go away. Review Source RJ Robert J. VP Operations Used the software for: 2+ years ### "Where is the HTML version? We need it like last year or sooner." April 17, 2018 1.0 Pros FLEX is very useful for our inventory management needs across the country and in multiple warehouses. Cons Where is the HTML version? We need it like last year or sooner. I am really worried that browsers will stop supporting Flash before FLEX releases the new version. Also FLEX need APIs for labor management software to sync. Review Source CM Caitlin M. Office Manager Consumer Services Used the software for: 1-2 years ### "Detailed, many customisable options, quite complex - but needs to be to offer the functionality " April 18, 2018 5.0 Ease of invoicing and quoting. Inventory management. Pros Once the set up has been created, Flex is very easy to use. There are multiple options for reporting / invoicing / showing data, which is beneficial for us. Cons Set up is quite complex, however I understand that it needs to be. Maybe more shortcuts to create reports would be beneficial? Review Source Response from Flex Rental Solutions April 18, 2018 HI Caitlin, thank you for the wonderful review. We're glad you find our software powerful and customizable enough to do what you need it to do. It's the reason we built Flex the way we did! cR cody R. Lead motor tech Used the software for: 6-12 months ### "Simple to navigate. Not a fan of the system issues but it has been better in recent months. " April 17, 2018 4.0 Pros I like the search bar feature a lot. Saves tons of time compared to trying to find it manually. Only downside is that if it is categorized in a certain manner such is out of commission the search bar will not find the inventory as if it does not exist. Cons Always have trouble logging in. unable to verify user ID. Have to close out and restart in order to log back in. 6 out of 10 times Review Source Response from Flex Rental Solutions April 18, 2018 Hey Cody, I'm glad you're finding improvement in overall system reliability and that you find Flex user friendly for your needs. That is a strange thing with your user ID. I will check that out for you, but please reach out to support if something is not working how you expect. Thanks! Talk to a Capterra advisor for free and get results within 15 minutes.