# Page 2 | Flex Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Flex the right Rental solution for you? Explore 137 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135722/Flex/reviews --- Flex 4 (137) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Flex ## Showing most helpful reviews Showing 26-50 of 137 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Flex & Inventory Control Administrator Used the software for: 1-2 years ### "Very "functional", but not very practical." December 4, 2017 4.0 Pros The greatest strength of Flex is also it's greatest weakness - it is very customizable, and you can set up many aspects in specific ways tailored to your company's workflow. I do appreciate that the software can be set up to store all sorts of data points and pull reports on many of those. We currently do not use the full functionality of Flex because every aspect of business that relies on this software takes more time than necessary. Cons As of November 2017, the user interface is still Flash-based, meaning it is extremely slow to use. The more items added to a document (quote/contract), the slower it gets both on the account side and warehouse side. Technically, Flex is capable of doing a lot, but every aspect of business that operates in Flex (i.e. quoting, inventory management, purchase orders) takes longer than necessary, resulting in inefficiency overall. Review Source Response from Flex Rental Solutions April 12, 2018 Hi There! We apologize you're not 100% satisfied with our product. Here at Flex, we work really hard to create a product that brings value to every aspect of your business. That being said, since we're such a robust piece of software, it does take some customization and training. We would be more than happy to offer you some training so you can make better use of Flex. If you can please email us to training@flexrentalsolutions.com. Also, we're working hard to launch Flex5, more info here: flexrentalsolutions.com/flex5/ The tablet version is already in beta, let me know if you'd like try it out. Thanks for your review! WD Walter D. Senior Project Manager Used the software for: 2+ years ### "Works for some things but is clunky " April 20, 2018 3.0 Pros Flex has so much potential yet the basic core functionally of the program is not being focused on. Cons The program is written in pieces and coded by outsourced programmers. So where one thing works well it doesn't translate into the rest of the program and is often overlooked. The ability to do a multi-session show that would incorporate and calculate total equipment needed for shows that changed equipment requirements for each day. This was promised to us over 5 years ago when we purchased the software. Broken promises that they were going to have it. I designed the workflow and even offered to pay Rep to build it and he denied it. Updates are pushed and screw up existing user settings to the point that we have to keep records of where user setting is supposed to be. Figuring out the settings and where everything is difficult. If you don't use the back end of the program daily it's very easy to get lost and screw something up. Stupid things like Move Above or Below vs Move After or Before. Consistencies don't exist. The system is slow. Clicking and dragging items onto a quote takes forever! Inventory takes forever! Lack of ability to "insert" items into the "Suggestions" tab for an item. Late missing list needs more options. Ability to make custom reports to print Ability to customize printing documents, like quotes, Event Folders Lack of ability for different warehouse pricing Flex focuses too much on getting new clients and updating the software instead of focusing on making the software run. Review Source Robert H. V.P. of Operations Events Services Used the software for: 2+ years ### "A GREAT Rental Platform for the right company" February 21, 2019 4.0 I've been on FLEX for over 7 years. Growing from 4 users and a Single location to Multi-Warehouse and 40 users. Compared to other platforms I have used it is the easiest/cleanest. Pros VERY user friendly interface / design. Great Cloud based platform. Easy to use from Quote to Billing. Cons The backbone is difficult to navigate/manage for the standard administrator. Review Source ML Matt L. Production Manager Events Services Used the software for: 2+ years ### "Love the software. Very easy to use and grows with the company. Great Tech Support." April 18, 2018 4.0 Compared to our previous software this is tremendously beneficial. This makes inventory management and writing quotes much easier. Pros Once its set up, its very fast and easy to write quotes and manage inventory. That process takes a long time to get to, but the tech support is unrivaled. Its incredibly flexible in allowing individual customization which allows us to make our documents look the way we want. We're still learning and tweaking our forms and its great that we can continue to change. Cons Sometimes the open format and flexibility is TOO much flexibility. Once in a while we'd like to just have a standard way to fix a problem but can't because the issue is unique to the way we've structured our individual set-up. (Fortunately tech support is a life saver here) Also, there are some strange bugs still working out with regards to inventory- items that are scanned out today will show as unavailable for a job in the future simply because FLEX recognizes they aren't currently in the system. Also, there are some strange issues where you have to reload the page once you write notes. Also you have to work around unserialized items or expendables that we would like to track: we have a known quantity that go out and come back (like mic clips) but cannot scan them out without barcoding them. Review Source Response from Flex Rental Solutions April 19, 2018 Matt, we're definitely a Flex-ible software and we made it that way intentionally to make sure our users can customize their system for their particular needs. That being said, if there is something not working how you expect, contact support! We're glad you love our software, our software loves you too! AH Aaron H. Consultant Media Production Used the software for: 2+ years ### "Can't beat these features at this price point!" September 8, 2016 5.0 I've used Flex with 2 different companies and have managed the system for both of those companies. The features and functionality can't be beat for the price. It's extremely easy to start using the basic functions and also offers more extensive functionality for the companies that choose to implement them. At it's core, Flex is a rental inventory management software, but it's workflow includes financial functionality too keeping your from bouncing between multiple softwares. Quotes, Invoices, PO's, Pull Sheets, Manifests, Cross-rental PO's, Crew Lists, etc. are all linked together per job handing off information for less time doing data entry. Scanning is simple and extremely easy to begin utilizing as a company. Some of the other functions Flex offers includes maintenance logs, ROI reporting, contact management, QuickBooks integration, file management, sales forecasting, decommissioning, containers (items inside of items), barcode generation, and more. Pros \-Easy to start using. -It's in the cloud giving you access to all your information from anywhere. -Scanning is easy. -Manages both the financial and the logistical processes of a job. -The price is right compared to a lot of the competition. Cons \-Currently Flash based, but HTML5 is coming soon as per the time of this post. Review Source Response from Flex Rental Solutions September 9, 2016 Aaron, thanks for the detailed review! We are indeed working on HTML5 - if you'll be at LDI this year, you'll be able to see a demo! We're proud of how far Flex has come since the company started a handful of years ago, and work every day to make Flex by people who know the industry, for people who work every day in the industry. Thanks again! AL Andrew L. Lighting Tech Entertainment Used the software for: 2+ years ### "So Many Bugs" December 7, 2020 2.0 Lame as hell. Use Current. Pros It works sort of. But it will drive you nuts. Cons The software is not intuitive, makes you do things by hand 4094275982792 different times, and then still not work right. The Java based platform is slow and dated. These many bugs and issues simply arent addressed. Review Source Response from Flex Rental Solutions January 7, 2021 Andrew, Thank you for your feedback! We appreciate it, critical or otherwise! For us, improving the features and usability of Flex5 is mission critical, and we're committed to listening to our customers first when it comes to changes and updates. Last year we debuted Flex5, opening access for all active users- since then, we've implemented updates and changes on a regular basis with overview webinars and communication to help users get the best experience possible, and the most out of the tools we provide. We've improved our new user experience, with 4 hours of free training provided to all new users to help them hit the ground running, with their systems configured to meet their needs faster than ever. We understand if you're having difficulty, and we're here to help! We would love to hear from you again to discuss your experience and to talk through Flex, at your own pace. Just email Support@FlexRentalSolutions.com and we'll work with you to meet your needs and address your concerns. VR Verified Reviewer Staff Photographer Used the software for: 2+ years ### "Overall positive, very in depth software that takes getting used to." April 17, 2018 4.0 Puts pretty much everything I need on a day to day basis in one place Pros Ability to track inventory, sales, customers, and costs. Support has also been great and quick to respond with solutions or to look into problems. The user support forum is also filled with people willing to help. Cons Runs on flash and is hosted in the cloud so the software runs pretty slowly. They are currently working towards HMTL5 but it's still slow. There are other specific functionality flaws that I hope will be addressed with the new release but they are very specific and only relevant to someone currently working with the software day to day. Review Source VR Verified Reviewer Director of Events Events Services Used the software for: 2+ years ### "Solid solution for AV rental companies" July 18, 2019 5.0 Great overall solution for AV rental companies with multiple locations/warehouses. Full service for lifecycle of a project (from quotation to invoicing/ shipping) Pros Flex takes a bit of time to get used to it (the interface), but once you familiarize yourself with daily workflow, it's features and functionality are pretty exceptional for rental AV companies. Smooth flow between quote creation, confirmation, packing list and invoicing between team members. Cons Their mobile support for a few years was poor (only an iPad application). More recently, an iPhone iOS version has become available which is very useful. Review Source AK Aaron K. Technician Used the software for: 2+ years ### "Daily user, many areas need further development, cannot trust the results presented many times." April 17, 2018 3.0 Pros Allows us to schedule our gear without creating major conflicts on the calendar. Accessible on the web without a special local installation. Cons Where to start? Depending on where or how you start a query, you can receive different results for counts of the same inventory items at the same time. This is just one of many examples that the software seems to be working the same calculations in multiple locations. Overall, it seems like the initial project was poorly planned and implemented by people with low programming experience. The system can be very sluggish, which tech support likes to push off on your internet access. However, Speed Test regularly rates our access very highly, and as a company we do not have trouble with any other software we use on any other site, just Flex. Often when you contact tech support, you get interaction but not a solution. When a gap in the software is discovered, the answer is always that it is a known problem and is "in development." But the improvements never come. Just check the user blog to see the lack of improvement. I also dislike that it uses Flash. Time to get modern! Review Source VR Verified Reviewer Assistant Warehouse Manager Events Services Used the software for: 2+ years ### "Inventory Software Flex Rental Solutions, better than some others" February 13, 2019 4.0 I've never had to deal with customer service, so that means serious issues have never come up in my over two years working with this software. Flex is a very usable inventory solution, just could use some fine tuning with more input from end users. Pros \-Easy to learn -Cloud based -Easy to edit quantities in Pull sheets -The ability to enter data in numerous data fields -The ability to change warehouse locations easily Cons \-Flash based design occasionally freezes up -Search function could use fine tuning -Some functions of Flex not used -Doesn't allow scanning an item directly into next order with prompts -Hard to fix input mistakes without roundabout solutions Review Source LM Lori M. Office Coordinator Medical Practice Used the software for: 1-2 years ### "Easy, only the real essentials." June 13, 2022 5.0 Customer service has been amazing. All in all, I would recommend this 100 times over. Pros It is incredibly intuitive. The seem to really understand the workflow in a dental practice. I also love that every time that I even think of some feature that I could request, a free update magically appears for that feature. I do believe that they really pay attention to their customers suggestions and needs. Cons I would like to eventually see the flex communicator (different from the regular flex app) work a little more integrated with Open Dental Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Review Source VR Verified Reviewer President Used the software for: 1-2 years ### "Fantastic!" April 18, 2018 5.0 It keeps my inventory and billing organized, and the fact that I can have unlimited users is amazing. Pros Very easy to use, and accessible anywhere. Being able to log in from any computer makes things super efficient. Also the phone app is awesome for scanning in/out equipment with a rotating team of shop and show people. Cons Sometimes it's buggy and the page needs to be reloaded, but I don't see that as a huge issue. It's inconvenient though. I also wish the phone app had more functionality, like being able to do quotes, so my sales team could put together a rough estimate in the field and enter the show into the system while talking with clients. Review Source ER Edward R. Owner / President Entertainment Used the software for: 2+ years ### "Great product! Slow platform !!! STAY AWAY!" October 4, 2018 4.0 Everything about flex rental solutions is absolutely awesome with the HUGE exception of how slow their system gets when you build a half way descent size price quote. Pros It is a very simple intuitive system. Doesn't take a long time to learn it and they have plenty of tutorials on line to help. They also do a descent job responding to customer support emails within 24 hours. Cons IT IS INCREDIBLY SLOW!!! Building quotes is like pulling teeth. What should take 2 to 3 hours takes about 7 hours to build. We regret using flex every day. They use a flash based system that is outdated and we are told that they will go to a new faster platform when flash is no longer supported. Duh! I guess they will go away from Flash when they are forced to. We were also told that a plan to move away from Flash was in place years ago when we first looked at them and their competition. I'm not here to promote competition but I do regret going down the flex route. It is so slow that we are having serious meeting on what costs we are looking at to transfer to a different rental software! Review Source VR Verified Reviewer Executive Assistant Events Services Used the software for: 2+ years ### "Functional, useful, but has its limitations." April 17, 2018 3.0 Pros I like that it allows us to rent things from our shop and utilizes a scanner to do it. I also enjoy the fact that we can scan items directly into the containers that we send them out in, and scan them back onto the shelf when it's returned. The serialized numbers do make counting lots of items a breeze. Cons It's in flash, and therefore super slow. We have to have a secondary program to get it to interface with quickbooks. Review Source JS John S. Operations Manager Used the software for: 2+ years ### "Overall the system does what it is expected to do" April 18, 2018 3.0 This software has helped us become more efficient in our day to day operations. We have also significantly increased our ability to track our equipment. Pros The best part of the software is the overall show management functionality to it. I like that the software is geared to Rental Stagers and has the ability to integrate gear, labor, and logistics. Cons The software runs very slow with required refreshes for everything you do which takes a lot of time over the course of a day. I also do not like how the availability of gear messes up periodically and gear will go crazy. I would also like automatic notifications that allowed for reminders to be sent at milestones or as things happen. For instance, I would like to notification to go to our sales team if a quote is not confirmed 7 days away or a notification go out to our warehouse team for schedule pickups and returns upcoming. Review Source Response from Flex Rental Solutions April 19, 2018 John, thank you so much for your thorough review and for your recommendation. We definitely love that we can help you integrate the different parts of your business. MZ Michael Z. President / Owner Events Services Used the software for: 1-2 years ### "Not great. Software is buggy, support is largely "figure it out for yourself" or "wait" for Flex5" April 17, 2018 2.0 Since we have not moved forward with full implementation of the inventory bar coding, etc. I don't believe we have derived any substantial benefits...other then alot of time wasted and delays getting customers quotes. Pros Whoever designed the feature set and overall capabilities of the system was pretty brilliant. It lets you do almost anything you can imagine to manage your business how you see fit. HOWEVER...see cons below: Cons Most of the awesome features and functionality intended are "half baked". They are incomplete, and buggy. The software is extremely slow, taking up to 2 minutes just to add an item to a quote. Software does not do math right. Support team is rude and pushes you to figure it out for yourself. Most bugs and problems cannot be fixed by support because they just tell you they are busy writing Flex 5 and it "may" be fixed in the new version. We think you should not stop fixing bugs in the current version when the new version is largely vaporware. The new Flex 5 is being developed for Mobile and Tablet first...which is ridiculous. No one wants that. We want to sit at our desks and generate quotes quickly without the pain of poor software quality. Review Source MS Michael S. President CEO Used the software for: 2+ years ### "We have worked with numerous software and nothing compares to this system. Flex has done a Great Job" April 18, 2018 5.0 Pros We like the freedom of having a web base system that we can take where ever we go. That all departments are integrated to work in a perfect harmony. It keeps track on where everything is and gives us the tools to facilitate quotes to our clients in a fast timely matter. This system has help us spend less time building forms and waisting time in implementing procedures when all you have to do in input all the assets and thats it. It keeps the entire team integrated and aware of all the moving parts to make a successful event. Cons We would like to see a better mobile version of the system. With now a days we try to travel light sometimes we are on the run but the need information on the hand to execute a last minute request and let all the department know what they need to do to make it happen. Other than that we are set with Flex for life! Review Source Response from Flex Rental Solutions April 19, 2018 Michael, we're elated with your positive review. We're so happy you're able to use Flex to streamline and optimize the way you do business. VR Verified Reviewer Project Manager Events Services Used the software for: 2+ years ### "I create Pull Sheets, and Scan gear to them and then create shipping manifest " April 17, 2018 3.0 Pros I like the how the software organizes and tracks equipment. I like that my crew and gear are in the same pragram. Cons That its Flash based. That there is no mobile version. That if I close a tab in my web browser i loose all of the FLEX tabs i had open. I also do not like that gear is either Green or Red. Needs to be a few more colors for additional states that gear my be in. Review Source VR Verified Reviewer Designer Used the software for: 2+ years ### "We love Flex! It has streamlined our productivity and helped tremendously with billing and shipping." April 17, 2018 5.0 efficiency, billing accuracy. Pros Barcode tracking and printing Video Support Library on youtube as a resource Purchase Order automation Flex5 speeds things up Cons Cannot accept payments cannot digitally sign or confirm orders flash is slow, but flex5 is on the way! wish we could integrate with mobile computer scanners easy for shop techs to mis-scan items Review Source VR Verified Reviewer Global Sales Manager Entertainment Used the software for: 2+ years ### "Really like the system but needs to get away from Flash asap. Would like to use on iPad" April 17, 2018 3.0 Pros Like the structure, work flow, features, easy of customization as well as the quoting element. Very easy to create a quote and get it sent out quickly. Cons Gets very frustrating working with Flash. I would like to see the new version soon. Was told at LDI in 2016 that it would be ready by LDI 2017 and I haven't seen it yet. Review Source VR Verified Reviewer Account Manager Events Services Used the software for: 2+ years ### "Love this program! Easy to use and maintain. " August 15, 2018 5.0 Pros So many features packed into this software that we didn't have access to with our previous program. So happy we made the switch. Love that it is cloud based, we can access our quotes and inventory from anywhere. Cons There are soo many features! but this means it takes a long time to learn the ins and outs of this program. Review Source VR Verified Reviewer Co-Owner Used the software for: 2+ years ### "Good, but not great." April 17, 2018 4.0 Pros It definitely does the job of inventory management and organizing the gear. Sometimes difficult to see whats actually available on certain dates and finding inventory is sometime challenging. Cons Sometimes difficult to find inventory, quotes, and some things just seem like they could be optimized. Review Source VR Vickie R. Accounting Events Services Used the software for: 2+ years ### "overall it is a good program" April 17, 2018 4.0 We have only been using this software for about 3 years so we are still learning the ins and outs and all the things that this system can do. Pros Flex has many good features, live inventory, easy to maneuver. Customer support has always been great. The webcasts are extremely helpful. Love the work tree to keep everything in order. Cons The updating as you go. Sometimes things take a long time to load, and when you change a line in a large quote it takes awhile to load the info. Sometimes it feels like it would be easier to make the quote and then have it save. Also closing POs so that the items come out of the how many ordered column only to have the purchase orders disappear. In the work tree I wish the item you were working on would be highlighted or something to show which one you were working on. Review Source Response from Flex Rental Solutions April 18, 2018 Vickie, thanks for the shoutout to our webinars and support. We think they're great, too! VR Verified Reviewer Accounts Executive Events Services Used the software for: 1-2 years ### "Crashes all the time, extremely slow, issues with Flash " April 17, 2018 2.0 I use it every day, its easy to use. Pros The program was faily easy to learn, quite a few videos available online to learn how to use the software, lots of customizability from an administrative level. Quite a powerful product. Cons Wish there was a deskop app, make all the changes then publish the changes to the web where it is then updated in the cloud, offline mode would save so much time. Or every 10 minutes info is uploaded. Review Source VR Verified Reviewer Controller / Office Manager Events Services Used the software for: 1-2 years ### "The quoting seems to work great but the accounting side leaves a lot to be desired." April 17, 2018 3.0 Pros I like the ease of quoting and invoicing. Also the ability to enter and track Purchase and Rental Orders is simple and convenient. Cons I don't like that in order to send a client a paid invoice, I have to enter the payment, send the PDF, then delete the payment and invoice then set it back to Confirmed and Ready the Invoice all over again, just to make sure the rest of our employees can not see financial information. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.