# Odoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Odoo the right Enterprise Resource Planning solution for you? Explore 1303 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135618/Odoo/reviews --- Odoo 4.2 (1303) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of Odoo Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Highly adaptable business platform 89% positive reviews out of 66 Most reviewers describe flexibility as enabling easy customization and adaptation to diverse business requirements and workflows. Marek T CEO, 2 - 10 employees. "This flexibility allowed me to tailor Odoo to suit the specific requirements of my business." Frequent bugs and reliability concerns 72% negative reviews out of 167 Most users report recurring bugs, error messages, and slow support, causing workflow disruptions and frustration. Erica M Owner, 1 employee. "I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code." Cost-effective open source solution 93% positive reviews out of 55 Most reviewers indicate open source allows customization, reduces expenses, and benefits from a supportive community. Mohammad A Technical Support, 51 - 200 employees. "Odoo is open source and has a wide community of expertise and references and is stable in implementation smoothly by adding modules individually." Complex and costly payment structure 73% negative reviews out of 82 Most reviewers describe payment as confusing, with unexpected charges, limited support, and expensive customizations. gordon N CEO, 11 - 50 employees. "Then they refused to refund what I already paid and I had to go to my credit card company to get my money back." Comprehensive modular ERP suite 95% positive reviews out of 40 Most reviewers find the ERP offers an all-in-one, user-friendly, scalable solution for automating business processes. Nishant T Sr analyst, 10,001+ employees. "Overall, Odoo offers flexible, modular ERP solution with strong integration and scalability." Challenging updates and upgrades 74% negative reviews out of 53 Most users comment updates often break features, require technical skills, and complicate customizations or integrations. SARA A Engineer, 2 - 10 employees. "Problems with updates (i couldn't access the interface after an update, i had to roll back)." ## Showing most helpful reviews Showing 1-25 of 1303 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Micah S. Owner Computer Software Used the software for: 1-2 years ### "The Complete Experience" April 12, 2025 5.0 Pros Completely modular. I can build anything, or find any module I need for it. Cons At times can be very complex for simple tasks. Switched from [EBMS](https://www.capterra.com/p/174005/EBMS/) Needed more flexibility. Odoo gave us what we needed. Review Source NS Novellynn S. Founder Consumer Services Used the software for: 1-2 years ### "Odoo!! Ohh, do? Yes, you should do." October 11, 2025 5.0 My overall experience with Odoo is phenomenal. Everything you need from the start of your vision to your exit plan. If you have multiple businesses or different ventures, you can manage everything as the admin without it interfering with each business. It’s really flexible and lets you organize things exactly how you want. I like to think of it like making a sandwich. Maybe you want bread, maybe you want lettuce instead whatever works for you, it’s all there. That’s the beauty of Odoo: it adapts to your creative vision. On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients. You really can’t go wrong with it. I personally use one account for everything I do, and as someone with experience building and selling businesses, managing warehouses, handling finance, and helping others scale their operations, I need a system that keeps me organized without feeling overwhelmed. Odoo delivers that, especially because of their free trial you get access to the full platform with no limitations. Pros What I love most about Odoo is how powerful and simple it is at the same time. It’s affordable, customizable, and gives you everything you need to run your business in one place. Finances, websites, inventory, employees, task management … seriously it’s all there and fully integrated. And here’s the real secret: it might sound like a lot, but it’s not. You can make it as simple or as advanced as you want. Three steps. Click. Click. Boom. You’re in. Odoo is built for continuous improvement. The easier the system, the faster the results. The world overcomplicates everything, but Odoo gives you clarity. One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly. I use Odoo to manage multiple ventures, and it’s allowed me to help entrepreneurs, startups, and even 100 million dollar companies run with full transparency and confidence. Cons The only downside is that the trial eventually ends! I was like, “D#$n, I knew it was too good to be true!” Honestly, there really isn’t anything not to like about it. Side note: They will let you know ahead of time and help you get the paid version, which is the same version! of course you know they have to pay for the space and whatever else and employees and all that stuff and make it make sense. And a good thing about it is it’s not like the other platforms like when your trial period over all your stuff is locked down and you have to pay for it right then and you can’t access your stuff which causes a domino effect … they work with you and Your stuff is still there and it’s not shut down … 404 Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) It’s too much going on. It’s not as customizable as you may want it to be and then it was just way too expensive Review Source DG Damian G. CTO Computer Software Used the software for: Less than 6 months ### "Pierogi with chesee" March 27, 2026 4.0 Pros I like the way have in odoo is one big ecosystem, which helps a lot for my clients to have all services in one place. Also have no issues so far with customer service. Cons Some of the more advanced modules feel a bit basic compared to dedicated tools. Also customization can get pricey when you need something outside the standard setup. Review Source hD hana D. CEO Retail Used the software for: 6-12 months ### "Odoo subscription account deletion" November 13, 2025 1.0 My experience with odoo can be described in 1 word a nightmare. No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the odoo shop account. But what i didnt know that the odoo partner i signed with have scamed me and created my odoo shop under there company accouny which is a clear data ownership Violation. Pros Online pos system. Accounting and easy to navigate. All features are available in this software it only lacks a good customer service. Cons My Odoo database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization. This situation raises several extremely serious points: 1. Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID. It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy. Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times. Alternatives considered [Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/) Reason for choosing Odoo I thought I'd have a professional program, but it is almost a scam. I paid for a yearly subscription and invested money with an Odoo partner, and they deleted my account with a click. Odoo considers this issue an inconvenience. My subscription is on, but I have no account. Can anyone imagine this error? It is only because I live in Africa that this can happen. If I were in Europe or the USA, I would have sued Odoo and their stupid partner for this deadly error. Switched from [Paradox](https://www.capterra.com/p/191056/Olivia/) I wanted something global and odoo has it Review Source VR Verified Reviewer Director Information Technology and Services Used the software for: Less than 6 months ### "Don't waste your time with Odoo..." February 8, 2026 1.0 Don't waste your time with Odoo... most people who recommend it are being paid a referral fee... the support is extremely slow and almost non-existent in my experience and the services are slow and difficult to learn... I have wasted hundreds on dollars on Odoo and hope you don't make the same mistake. Pros Nothing... difficult to use and terrible support!!!! I have been building websites since 1998 and trying to work out how Odoo works is so difficult... in my opinion they make it so difficult so you have to hire someone to use it. Cons The software is difficult to work out and use, documentation is poor... it is expensive once you start adding things on and support is terrible. Review Source JB Justin B. System Specialist Events Services Used the software for: 1-2 years ### "waste of money" August 27, 2025 1.0 I'm not recommending this software. Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business. It feels more like an unfinished product than a professional business solution. Pros the only good thing about Odoo is it has a lot of modules even for employees appraisal and recruitment. Cons the whole database is slow, laggy and most of the time will not load. email marketing clicks are not accurate and "Scheduled" campaigns does not send on time. no native integration with Wordpress or Webflow making it difficult to track website subscriptions Online support is VERY SLOW to respond Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Odoo promises a complete, all-in-one business management suite. However, my experience with the platform has been a constant struggle against its core technical flaws and a frustrating lack of support. Instead of a seamless solution, Odoo has become a source of daily headaches due to its persistent performance issues and frustrating limitations. Review Source SB Sander B. CEO Marketing and Advertising Used the software for: I used a free trial ### "I tried Odoo so you don't have to" September 12, 2025 1.0 Not great. I couldn't even make the free trial work. It seemed confused if it wanted to be free or wanted me to sign up and I kept going in a circle. Pros Seems like a great idea. Lots of modules that can help a smaller business look like an Enterprise business. I was tired of paying $65 a month to Intuit and $700 a year to DocuSign. There's got to be a better way, right? Cons I talked to a salesperson. I wasn't sure what his objective was other than to get me to sign up for a paid version and sign a 5 year deal. Whoa, Pilgrim! He was a jack of all trades and master of none, meaning he did not have detailed understanding of how the accounting module worked. Basic stuff like split categorization. I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could not figure out how to use the softward and I gave up. Alternatives considered [Akaunting](https://www.capterra.com/p/228993/Akaunting/) Reason for choosing Odoo It looked simple, they have a glizty webpage and support/sales people. The only trouble is the whole thing is build on a pile of sand at the beach. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Save money, simplify vendors and move to a single platform for multiple enterprise systems. Review Source ES Erik S. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Odoo Review" July 27, 2025 5.0 My overall experience was great and will recommend this platform for small to medium sized operations. This is a great option for warehouse management. Pros Odoo is very simple to set up, use and manage warehouse orders and inventory items at many different warehouse locations. The customer support is Amazing and always there to assist. Value compared to other platforms are cost effective which makes Odoo one of the go to platforms. Cons It was slightly complexed adding the inventory items to track into each warehouse location, which Odoo could simplify that process it will be one of the fastest systems to get started with. Alternatives considered [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Reason for choosing Odoo It was the best cost effective solution with the best customer service before seeing any platforms. Switched from [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) To search for a better cost effective solution for smaller business operations. A system not complete and simple to set up. Review Source VC Verónica C. Partner Information Technology and Services Used the software for: Less than 6 months ### "Disappointing Direct Support after Payment" September 3, 2025 1.0 My advice: get all the demos, calls, and answers to your questions BEFORE you pay for any subscription. Do not expect proper customer service after you become a paying client. Pros It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful. Cons My experience with Odoo has been very disappointing. Once you become a paid client, it is extremely difficult to receive direct and proper customer support. If you encounter any issues with your account, instead of solving them, they simply redirect you to their website, leaving you without real assistance. Ironically, before subscribing, Odoo will call you all the time with demos, offers, and follow-ups. But once you pay, the attention drastically changes. There is no easy way to contact someone directly to help with technical or account-related problems. Alternatives considered [FastBill](https://www.capterra.com/p/141530/FastBill/) Reason for choosing Odoo To look for another platform that offers more options Review Source EH Emilie H. Operations and Social Media Manager Computer Games Used the software for: Less than 6 months ### "Small and big business will love this!" September 6, 2025 5.0 Pros I really love how easy Odoo fits sales management in one place. It is super helpful and saves me tons of time! It also offered me an almost instant customer support when I first joined the platform, asked me if I needed anything and lending a helping hand. Cons I didn't like how only one element was free. I mean, I understand they need to earn money somehow, but as a new business I would've liked to try more elements for my small store. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Odoo makes everything easier, it also has a better interface and it is more modern. Review Source FJH Francisco Javier H. Shareholder Real Estate Used the software for: 1-2 years ### "Driving Success: IT Implementation for Small Businesses with Odoo" November 28, 2024 5.0 After a year of collaborating with doo.finance as a partner in Luxembourg, we decided to migrate the IT systems of a multi-company Spanish real estate family office to Odoo. The learning curve has been quick, and the implementation process has been remarkably smooth. We’re now addressing long-standing demands that were previously too costly to resolve with our former system. Thanks to Odoo's all-inclusive approach, we’re effectively covering numerous areas that had been poorly managed in the past. Pros A wide range of features that easily adapt to various types of businesses, offering fast implementation, excellent performance, and outstanding support service. Cons It offers such a vast array of features that migrating multiple applications into a single solution can feel overwhelming at times. However, I believe it's well worth the effort. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reason for choosing Odoo More clear and transparent aproach for international groups of companies Switched from [Aqua eBS](https://www.capterra.com/p/211705/Aqua-eBS/) Massive costs for OS licenses and server upgrades although opting for cloud services with predictable recurring payments over time. Review Source VC Valerie C. Storyteller Publishing Used the software for: 2+ years ### "Odoo A Game-Changer for Integrated Business Management" September 6, 2025 5.0 Odoo is intuitive and pleasant to use. The clean design and logical workflow have led to high adoption rates among our team. Pros Odoo is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain. Odoo is simple to use and it is the best for sales management. Cons The customer support is not always supportive. They are slow to respond and their answers sometimes are not helpful. Review Source kK karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Odoo's Excellence In Website Creation & Designing With Zero Coding Skills " July 18, 2025 5.0 Odoo doesn't require the user to have coding skills to build a well functioning Website for they do all that for your without coding skills. Odoo has modernised how things used to work from the analogue fashion of having to have skills to create Websites to Digitalisation of Web-creation through one touch of a button. Pros Odoo is a nice Website builder platform that i find to be really easy to use and one with a user-friendly interface. Cons Odoo lacks nothing at all. I tend to find this software rather easy to use for Web creation and designing. I don’t have problems with the platform. Review Source vT vibha T. seo Information Technology and Services Used the software for: 1-2 years ### "Powerful ERP System with Endless Customization Possibilities" July 23, 2025 5.0 We’ve been using Odoo for several years in both internal operations and client projects. Its open-source flexibility allowed us to develop industry-specific modules and connectors like WooCommerce to Odoo integration, which we offer via our Prefortune app store. Overall, Odoo gives us the control and scalability we need for small to mid-size businesses looking to automate and grow. Pros Odoo offers an all-in-one solution that scales beautifully with business needs. The modular approach makes it easy to implement what you need, from CRM and inventory to accounting and eCommerce. We especially benefited from the flexibility Odoo gives developers—using it, we’ve even built our own apps like the WooCommerce Connector available on the Prefortune store, which integrates perfectly for real-time sync. Cons The initial setup can be overwhelming for new users, especially when dealing with customizations or third-party integrations. Documentation has improved, but more examples and real-life implementation cases would be helpful. Review Source ANDREY V. CEO Marketing and Advertising Used the software for: 6-12 months ### "Cost Effective All in One Solution" October 21, 2025 5.0 Pros All in once solution perfect for smaller teams. Easy to manage the different tools and synchronize the workflow. Customer support is very helpful and willing to assist in set up, going as far as being hands on and fixing issues themselves. A highly coat effective solution. Cons I wish there was a feature to payment gate pages, I would like to be able to host an access only page that is not membership access. Review Source VR Verified Reviewer Analyst Apparel & Fashion Used the software for: 6-12 months ### "Flexible All-in-One Business Management Platform" March 5, 2026 5.0 Overall a powerful all-in-one ERP. Helps manage sales, contacts, and finances together. Slight learning curve, but very capable once set up. Pros Very flexible business platform. Many modules in one place—CRM, invoicing, sales. Easy to scale as business grows. Good customization. Cons Setup can take time. Some modules feel complex for new users. Occasional performance issues with larger data or many apps enabled. Review Source VR Verified Reviewer Poject Coordinator Package/Freight Delivery Used the software for: I used a free trial ### "Worst ERP Experience Ever — Avoid Odoo Dubai" July 29, 2025 1.0 Extremely disappointing. After over 6 months of back-and-forth with their Dubai team, not a single functional module was delivered. Every time they claimed something was ready, we’d test and find bugs immediately. This was only for the HR module — we never got to implement more advanced features. A complete waste of time and money. Pros Honestly, nothing. The experience was full of delays, poor communication, and technical errors. Even the standard HR module was full of bugs. Cons Lack of expertise, zero accountability, and no customer support. Every promised deadline was missed, and they completely ignored our complaints. The Dubai branch in particular was extremely unprofessional — they refused to refund us or even respond properly. Review Source CR Chidz R. News Correspondent Broadcast Media Used the software for: 2+ years ### "A Review Of Odoo" December 9, 2024 5.0 Odoo is incredible it creates website fast and well. Pros Odoo helps create and design websites fast and this website are effective always. It has a user-friendly interface and anyone can use Odoo to create websites at ease. It has the best Q&A platforms. Cons Odoo works fine and has no challenges at all. Review Source Nishant T. Sr analyst Financial Services Used the software for: Less than 6 months ### "Odoo ERP: Modular, Integrated and Efficient " June 4, 2025 4.0 Overall, Odoo offers flexible, modular ERP solution with strong integration and scalability. Best for small to mid size companies. Pros \- Opensource ERP software offers wide range of applications under one umbrella, such as HR, CRM, sales etc - Users can get flexibility to choose from wide range of application according to their organisational needs - Offers one free application from range of application for starters - Good for SME and start-ups companies and also valuable to those who dont want to build their own IT ERP landscape with high IT capex - Highly customised platform with clean UI offering easy navigation Cons \- Can go expensive with multiple applications or modules and users - Inconsistent depth of application from module to module - Technical expertise is needed for deeper customisation and upgrades Review Source JH Junaid H. CEO Furniture Used the software for: Less than 6 months ### "Deliverd Odoo Review" March 24, 2025 3.0 Be prepared to still have manual input for your workflow processes despite paying high dollars. It does the job but doesnt justify paying that much more. Also, of you plan to scale the business you will be limited with the app. Pros Odoo provides CRM, sales, accounting, and allows for streamlining operations. It's easy to deploy and has all basic features that you would expect. Cons Can get very expensive very fast. You can unlock features by purchasing them separately. Has out-dated IDE and very basic functions. Review Source AR ALEX R. MANAGER Furniture Used the software for: 1-2 years ### "POOR SERVICE" February 25, 2025 1.0 Odoo why not BUT not via their employees. Or switch to Magento or prestashop! If you still want to work with Odoo, go through a freelancer who will respect the specifications. With Odoo: Salespeople's promises are not kept, you have to do all the implementation, bad imports, the packs are used to correct their mistakes. The budget explodes and it's never their fault. When faced with a problem, the standard response is ‘everything will be fixed with the next version’... in the end, it's not. In the end, this is not the case. The people in charge absolve themselves of any responsibility by replying ‘it was mentioned that the version could solve this problem, not that it would’... nice trick! It's better to go through a professional working with Odoo. He will understand your needs much better and will respect the specifications. If they make a mistake, they'll fix the problem at their own expense. !!!!!!!!!! Pros I am using space in order to answer ... nothing Cons I am using space in order to answer ..The service!! Review Source RP Ryan P. Lead Designer Design Used the software for: Less than 6 months ### "Consolidate into this puppy" February 28, 2026 5.0 Instead of piecing together multiple tools, Odoo integrates key business functions in one system which can simplify workflows and reduce tool sprawl. Pros Odoo’s biggest strength is its modular design...you can pick and choose what apps you need (CRM, inventory, accounting, project management, e-commerce, HR, etc.) and grow by adding more later. Cons What I like least is that while modular pricing seems flexible, costs can escalate quickly if you unlock many features or add a lot of users. Review Source RS Ruby S. Content Creator Internet Used the software for: 1-2 years ### "Powerful All‑in‑One ERP" October 12, 2025 5.0 Pros Odoo delivers CRM, e-commerce, accounting, inventory, project management, website builder, and more in a unified platform for one subscription plan. Cons The learning curve steep, as setting up took more time than anticipated. support quality varies depending on your contract level. Review Source VR Verified Reviewer Manager - Digital Consulting Information Technology and Services Used the software for: Less than 6 months ### "Very easy to learn, easy to use enterprise ERP" January 19, 2026 5.0 It's good tool for ERM, keeping finance, sales, CRM, HR, etc - all your data in one place. Community edition is free and open-source, so great to get a hands-on and explore. Pros Odoo helps us streamline functions, centralize data and run business smoothly at a cheap price. It's customizable, apt for small businesses and has easy to use UI. Cons It's quite flexible but it's not easy to customize. You may need to work with certified partners for successful use. Review Source RD Ray D. Director Cosmetics Used the software for: Less than 6 months ### "Don't do it...especially if you have a lot of products with variations" March 21, 2025 1.0 Pathetic. My original Odoo helper lead me in directions that cost a lot of time and didn't work. Trying to import products with variations is a nightmare...even when Odoo do the import themselves the final outcome is nothing but a mess of mis matched data. Pros Not much. Maybe the system is OK if you are starting from scratch, but migrating to Odoo from another platform is just insanely complicated and the import functionality is third rate. Cons Promised a lot... but trying to migrate from another platform has proven to be expensive, time consuming and a total waste of time. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) More economical solution for our business Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.