# Odoo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Odoo the right Human Resources solution for you? Explore 1307 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135618/Odoo/reviews --- Odoo 4.2 (1307) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 28th, 2026 # Reviews of Odoo Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews Highly adaptable business platform 89% positive reviews out of 66 Most reviewers describe flexibility as enabling easy customization and adaptation to diverse business requirements and workflows. Marek T CEO, 2 - 10 employees. "This flexibility allowed me to tailor Odoo to suit the specific requirements of my business." Frequent bugs and reliability concerns 72% negative reviews out of 167 Most users report recurring bugs, error messages, and slow support, causing workflow disruptions and frustration. Erica M Owner, 1 employee. "I would send error codes to their tech team, and every single time, the tech team said they couldn't do anything with the error code." Cost-effective open source solution 93% positive reviews out of 55 Most reviewers indicate open source allows customization, reduces expenses, and benefits from a supportive community. Mohammad A Technical Support, 51 - 200 employees. "Odoo is open source and has a wide community of expertise and references and is stable in implementation smoothly by adding modules individually." Complex and costly payment structure 73% negative reviews out of 82 Most reviewers describe payment as confusing, with unexpected charges, limited support, and expensive customizations. gordon N CEO, 11 - 50 employees. "Then they refused to refund what I already paid and I had to go to my credit card company to get my money back." Comprehensive modular ERP suite 95% positive reviews out of 40 Most reviewers find the ERP offers an all-in-one, user-friendly, scalable solution for automating business processes. Nishant T Sr analyst, 10,001+ employees. "Overall, Odoo offers flexible, modular ERP solution with strong integration and scalability." Challenging updates and upgrades 74% negative reviews out of 53 Most users comment updates often break features, require technical skills, and complicate customizations or integrations. SARA A Engineer, 2 - 10 employees. "Problems with updates (i couldn't access the interface after an update, i had to roll back)." ## Showing most helpful reviews Showing 1-25 of 1307 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Manuel G. Manager and Software Architect Computer Software Used the software for: 2+ years ### "Wonderful ERP for small and big businesses, great CRM" March 7, 2026 5.0 I have been involved with this ERP for more than 5 years and use it daily in my business and with my customers. Pros Wonderful ERP, for small and big businesses, great CRM, Sales Management, Invoicing, and a big community around the world. Cons Some versions have big structure changes and do not always keep compatibility with custom modules written for older versions. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Alegra](https://www.capterra.com/p/196363/Alegra-ERP/) Reason for choosing Odoo Because the option to customize it in my way and many more modules are available. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More options, more tools, more modules, better and customizable modules, etc. Review Source NS Novellynn S. Founder Consumer Services Used the software for: 1-2 years ### "Odoo!! Ohh, do? Yes, you should do." October 11, 2025 5.0 My overall experience with is phenomenal. Everything you need from the start of your vision to your exit plan. If you have multiple businesses or different ventures, you can manage everything as the admin without it interfering with each business. It’s really flexible and lets you organize things exactly how you want. I like to think of it like making a sandwich. Maybe you want bread, maybe you want lettuce instead whatever works for you, it’s all there. That’s the beauty of Odoo: it adapts to your creative vision. On top of that, you can create your own apps, integrate your own tools, and truly make the platform work for you and or your clients. You really can’t go wrong with it. I personally use one account for everything I do, and as someone with experience building and selling businesses, managing warehouses, handling finance, and helping others scale their operations, I need a system that keeps me organized without feeling overwhelmed. Odoo delivers that, especially because of their free trial you get access to the full platform with no limitations. Pros What I love most about is how powerful and simple it is at the same time. It’s affordable, customizable, and gives you everything you need to run your business in one place. Finances, websites, inventory, employees, task management … seriously it’s all there and fully integrated. And here’s the real secret: it might sound like a lot, but it’s not. You can make it as simple or as advanced as you want. Three steps. Click. Click. Boom. You’re in. Odoo is built for continuous improvement. The easier the system, the faster the results. The world overcomplicates everything, but Odoo gives you clarity. One icon, one login, everything right there. And the support team is solid; they reach out and help you stay aligned so your business flows effortlessly. I use Odoo to manage multiple ventures, and it’s allowed me to help entrepreneurs, startups, and even 100 million dollar companies run with full transparency and confidence. Cons The only downside is that the trial eventually ends! I was like, “D#$n, I knew it was too good to be true!” Honestly, there really isn’t anything not to like about it. Side note: They will let you know ahead of time and help you get the paid version, which is the same version! of course you know they have to pay for the space and whatever else and employees and all that stuff and make it make sense. And a good thing about it is it’s not like the other platforms like when your trial period over all your stuff is locked down and you have to pay for it right then and you can’t access your stuff which causes a domino effect … they work with you and Your stuff is still there and it’s not shut down … 404 Switched from [Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) It’s too much going on. It’s not as customizable as you may want it to be and then it was just way too expensive Review Source AY Aaron Y. Project Manager Program Development Used the software for: Less than 6 months ### "Odoo review" May 25, 2026 3.0 Overall, my experience has been a positive one, however, I find that adding customization is often difficult. Pros In my opinion, I find that has very clean user interface and it is relatively easy to navigate. Cons I find that sometimes, the bank syncing does not work that well, and adding plugins is not very easy. Review Source EH Emilie H. Operations and Social Media Manager Computer Games Used the software for: Less than 6 months ### "Small and big business will love this!" September 6, 2025 5.0 Pros I really love how easy fits sales management in one place. It is super helpful and saves me tons of time! It also offered me an almost instant customer support when I first joined the platform, asked me if I needed anything and lending a helping hand. Cons I didn't like how only one element was free. I mean, I understand they need to earn money somehow, but as a new business I would've liked to try more elements for my small store. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) makes everything easier, it also has a better interface and it is more modern. Review Source BT Benjamin T. IT-Systemadministrator Telecommunications Used the software for: Less than 6 months ### "Good all in one tool but not super easy" April 18, 2026 4.0 overall its a solid product but not perfect. it has a lot of features but sometimes feels a bit messy or overwhelming. Pros good all in one solution, you can handle a lot of business stuff in one place which is really useful. pretty flexible with all the modules and once its set up it saves time. also scales well if your business grows Cons can get confusing pretty fast, especially in the beginning. setup takes quite some time and not everything is intuitive. also some features feel a bit unfinished or need manual adjustments which is annoying sometimes Review Source hD hana D. CEO Retail Used the software for: 6-12 months ### "Odoo subscription account deletion" November 13, 2025 1.0 My experience with can be described in 1 word a nightmare. No one should be in this situation waking up to see that the fully paid subscription account with database and pos completly deleted without prior notice and althoug im the admin of the odoo shop account. But what i didnt know that the odoo partner i signed with have scamed me and created my odoo shop under there company accouny which is a clear data ownership Violation. Pros Online pos system. Accounting and easy to navigate. All features are available in this software it only lacks a good customer service. Cons My database — which I paid for and which should have been created under my company’s ownership — was created and controlled entirely under ADG’s ( odoo authorised partner) internal account. Because of this, ADG was able to delete my database and remove my access without any authorization. This situation raises several extremely serious points: 1. Data Ownership Violation: Despite paying for a full-year Odoo subscription, my database was never created under my CompanyID. It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy. Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times. Alternatives considered [Sage Sales Management](https://www.capterra.com/p/153130/Forcemanager/) Reason for choosing Odoo I thought I'd have a professional program, but it is almost a scam. I paid for a yearly subscription and invested money with an partner, and they deleted my account with a click. Odoo considers this issue an inconvenience. My subscription is on, but I have no account. Can anyone imagine this error? It is only because I live in Africa that this can happen. If I were in Europe or the USA, I would have sued Odoo and their stupid partner for this deadly error. Switched from [Paradox](https://www.capterra.com/p/191056/Olivia/) I wanted something global and has it Review Source JB Justin B. System Specialist Events Services Used the software for: 1-2 years ### "waste of money" August 27, 2025 1.0 I'm not recommending this software. Odoo’s numerous technical issues, poor performance, lack of crucial integrations, and slow support have made it a poor choice for our business. It feels more like an unfinished product than a professional business solution. Pros the only good thing about is it has a lot of modules even for employees appraisal and recruitment. Cons the whole database is slow, laggy and most of the time will not load. email marketing clicks are not accurate and "Scheduled" campaigns does not send on time. no native integration with Wordpress or Webflow making it difficult to track website subscriptions Online support is VERY SLOW to respond Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) promises a complete, all-in-one business management suite. However, my experience with the platform has been a constant struggle against its core technical flaws and a frustrating lack of support. Instead of a seamless solution, Odoo has become a source of daily headaches due to its persistent performance issues and frustrating limitations. Review Source SB Sander B. CEO Marketing and Advertising Used the software for: I used a free trial ### "I tried Odoo so you don't have to" September 12, 2025 1.0 Not great. I couldn't even make the free trial work. It seemed confused if it wanted to be free or wanted me to sign up and I kept going in a circle. Pros Seems like a great idea. Lots of modules that can help a smaller business look like an Enterprise business. I was tired of paying $65 a month to Intuit and $700 a year to DocuSign. There's got to be a better way, right? Cons I talked to a salesperson. I wasn't sure what his objective was other than to get me to sign up for a paid version and sign a 5 year deal. Whoa, Pilgrim! He was a jack of all trades and master of none, meaning he did not have detailed understanding of how the accounting module worked. Basic stuff like split categorization. I told him I wanted the free version to see how I liked the software and then I could move my European susidiary on if it all worked out. Once I clicked the link he gave me I could not figure out how to use the softward and I gave up. Alternatives considered [Akaunting](https://www.capterra.com/p/228993/Akaunting/) Reason for choosing Odoo It looked simple, they have a glizty webpage and support/sales people. The only trouble is the whole thing is build on a pile of sand at the beach. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Save money, simplify vendors and move to a single platform for multiple enterprise systems. Review Source Nataliia T. Buiness Development Manager Information Technology and Services Used the software for: Less than 6 months ### "Simple, good for small organisations, but has limited funtionality" March 19, 2026 3.0 Generally it was easy to use, but often we were lacking functionality, when it was coming to structuring the data or when we wanted to have more advanced functions. Pros is mostly really easy to use, since most of the functions are simple and straight away. No need to long customizing, which makes it a good deal for small to medium organisations. Cons If you need some advanced funtionality is not the best solution. For large organisations, where you need to work with big amount of data, it makes difficult to clasfy, filter you information on a precise way. Alternatives considered [Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Reason for choosing Odoo We thought this product would be better for it's prrice. But it won't the case Review Source VC Verónica C. Partner Information Technology and Services Used the software for: Less than 6 months ### "Disappointing Direct Support after Payment" September 3, 2025 1.0 My advice: get all the demos, calls, and answers to your questions BEFORE you pay for any subscription. Do not expect proper customer service after you become a paying client. Pros It offers many applications. If you manage to integrate all information inside the platform to run your business, can be quite useful. Cons My experience with has been very disappointing. Once you become a paid client, it is extremely difficult to receive direct and proper customer support. If you encounter any issues with your account, instead of solving them, they simply redirect you to their website, leaving you without real assistance. Ironically, before subscribing, Odoo will call you all the time with demos, offers, and follow-ups. But once you pay, the attention drastically changes. There is no easy way to contact someone directly to help with technical or account-related problems. Alternatives considered [FastBill](https://www.capterra.com/p/141530/FastBill/) Reason for choosing Odoo To look for another platform that offers more options Review Source KM Kyle M. Streamer Computer Games Used the software for: I used a free trial ### "Not worth the look" June 13, 2025 2.0 I found it to be extremely negative and even after I told them that this is not what I was looking for at all they continued to try to push a sale on me Pros I tried to give this product a real go during a free trial and it didn't suit any of my needs so unfortunately I have to say there was nothing I liked about it Cons It felt too clunky and not very user friendly. Even after discussing my needs with support and following their instructions it was not very good for me Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Odoo A free trial was given to see if the product was for me. Unfortunately it was nit Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Tried to make it so I didn't have to write multiple sheets to get the data I needed, just punch in a few numbers and everything was there Review Source KK Kudzai K. InfoSec Consultant Computer Software Used the software for: 6-12 months ### "Odoo Community Version" November 25, 2024 4.0 The experience is very good considering it's free and Open Source. For small to medium businesses it can do what is needed right out of the box. Be prepared to pay for third-party apps and support once in a while. Pros The features available in the Community Edition are mostly enough for what we need to do and is standardises processes across the board. We can then sell other small business work for configuring their own since we use it too. A lot of the business functions and processes are already built in, it is just a matter of activating the module you need and then configure it. The e-commerce feature is the simplest I have used, almost anyone can create products because it was built from a layman's perspective. The community is vibrant and helps with some issues if you have them. You might have to pay a partner for support and added functionality which is mostly once off. For a fraction of the cost, there is no worry of licence renewals just hosting fees. Cons Some functionalities which are basic in alternatives are not available even in the cloud version. You need to test third-party apps yourself which you might not have the time for and can break current functionality. Not all issues are addressed in the forums if it is not a common issue; a lot of issues are still open from previous versions. The official documentation is sometimes shallow. Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Reason for choosing Odoo The first issue was the price. Secondly, we own the data and can just export the database periodically for backup. Review Source MC Miranda C. Director of IT Wholesale Used the software for: Less than 6 months ### "Odoo works till you need something complicated" February 11, 2025 3.0 Overall it's been good for very basic things. As soon as you need something integrated or complex it gets difficult and not the best. Pros All system under in one platform and it's easy to switch back and forth between modules. Cons Features are limited and if you want them you can pay someone more money to develop it. Always a cost for everything with this. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Webgility](https://www.capterra.com/p/128321/Unify/)[Shopify](https://www.capterra.com/p/83891/Shopify/) We switched so that all system would be under one roof and would not have to have integrations to make orders sync to the accounting software. Review Source BK Barbara K. Accounting Manager Public Safety Used the software for: 1-2 years ### "So glad we moved to Odoo - no regrets." December 4, 2024 5.0 I am very impressed with overall. It is an excellent program that is appropriate for the fast paced, intricate business environment of today's world. Pros The functionality and flexibility. I love the ability to duplicate an entry. Cons I would like to see the ability to move lines up & down while doing journal entries. I also would like to see the ability to use arrow keys to move around to the different lines and fields. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) Reason for choosing Odoo The functionality and the price; along with the implementation and training were superior. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Their system was outdated and had not been improved much in many years. Review Source VC Valerie C. Storyteller Publishing Used the software for: 2+ years ### "Odoo A Game-Changer for Integrated Business Management" September 6, 2025 5.0 is intuitive and pleasant to use. The clean design and logical workflow have led to high adoption rates among our team. Pros is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain. Odoo is simple to use and it is the best for sales management. Cons The customer support is not always supportive. They are slow to respond and their answers sometimes are not helpful. Review Source Elon E. Compliance Financial Services Used the software for: 6-12 months ### "Flexible and powerful, but needs some polish" April 3, 2026 4.0 Pros What I liked most about is that everything is in one place, like CRM, accounting, ops… so you don’t switch tools all the time. It’s pretty easy to use, scales well, and you can customize it a lot, for a fair price too. Cons What I liked least about is that some features can feel a bit rough or not fully polished, and you sometimes need technical skills to customize things properly. Also, performance can slow down with many modules, and support isn’t always super responsive. Review Source vT vibha T. seo Information Technology and Services Used the software for: 1-2 years ### "Powerful ERP System with Endless Customization Possibilities" July 23, 2025 5.0 We’ve been using for several years in both internal operations and client projects. Its open-source flexibility allowed us to develop industry-specific modules and connectors like WooCommerce to Odoo integration, which we offer via our Prefortune app store. Overall, Odoo gives us the control and scalability we need for small to mid-size businesses looking to automate and grow. Pros offers an all-in-one solution that scales beautifully with business needs. The modular approach makes it easy to implement what you need, from CRM and inventory to accounting and eCommerce. We especially benefited from the flexibility Odoo gives developers—using it, we’ve even built our own apps like the WooCommerce Connector available on the Prefortune store, which integrates perfectly for real-time sync. Cons The initial setup can be overwhelming for new users, especially when dealing with customizations or third-party integrations. Documentation has improved, but more examples and real-life implementation cases would be helpful. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Odoo is a great ERP powerhouse for centralizing data." March 25, 2025 5.0 has helped us to bring together and unify our students data under one central place making it easy to access them whenever we need to. We have had a very streamlined experience working with Odoo and have seen immersive change on how we managed our students data. It has helped us to achieve our dreams of streamlining our students school life. Pros has very superior security features that makes it easy for us to keep all our data safe and sound. It offers quality task automations that has allowed us to streamline our routine tasks by automating them. Odoo has a very reliable customer service team who have always been dedicated to support us everytime we reach out to them. Its advanced learning management platform has an intuitive interface that makes it for us to provide our students with e-learning services. Cons has always stood firm and responded greatly to our needs. We have not found any aspect not to like about it. Review Source FK Francis K. CEO And Chief Brand Strategist Professional Training & Coaching Used the software for: 2+ years ### "Am Always Happy Creating Websites With Odoo" March 8, 2025 5.0 does not require coding skills at all to create websites and that's why am amazed with it. Pros is easy to use for creating and designing websites. It has a clean and intuitive interface. It simple to implement Odoo and start using it. Cons I haven't found any dislikes with for the long period I have been with them. Review Source VR Verified Reviewer Dropshipper Business Supplies and Equipment Used the software for: Less than 6 months ### "A simple all in one system for daily business work" December 22, 2025 4.0 After the first weeks, helps save time every day and reduces manual work. It is a solid tool to manage most parts of a growing business. Pros I like that puts sales, invoices, CRM, stock, and accounting in one place. It is easy to see all important data and follow each customer from first contact to payment. Cons Setup can be long and hard without help. Some advanced options are not very clear and sometimes the system feels a bit slow. Review Source CTB Connor T. B. Financial Operations Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Odoo consolidated several ops under one roof." June 6, 2025 5.0 Prior to Odoo, we were managing within five different systems. Now all of our payroll to inventory valuation is centralized, enabling us to be scalable and lower overhead costs. Pros Since is modular we can run accounting, inventory, manufacturing all in one platform. What I find particularly valuable is that everything is related to the financials and directly to supply chain: you have accurate cost tracking. Cons Some modules are less mature than others. We had to do a lot of customization and onboarding to get it tweaked just right for our processes. Review Source CR Chidz R. News Correspondent Broadcast Media Used the software for: 2+ years ### "A Review Of Odoo" December 9, 2024 5.0 is incredible it creates website fast and well. Pros helps create and design websites fast and this website are effective always. It has a user-friendly interface and anyone can use Odoo to create websites at ease. It has the best Q&A platforms. Cons works fine and has no challenges at all. Review Source RP Ryan P. Lead Designer Design Used the software for: Less than 6 months ### "Consolidate into this puppy" February 28, 2026 5.0 Instead of piecing together multiple tools, integrates key business functions in one system which can simplify workflows and reduce tool sprawl. Pros Odoo’s biggest strength is its modular design...you can pick and choose what apps you need (CRM, inventory, accounting, project management, e-commerce, HR, etc.) and grow by adding more later. Cons What I like least is that while modular pricing seems flexible, costs can escalate quickly if you unlock many features or add a lot of users. Review Source RS Ruby S. Content Creator Internet Used the software for: 1-2 years ### "Powerful All‑in‑One ERP" October 12, 2025 5.0 Pros delivers CRM, e-commerce, accounting, inventory, project management, website builder, and more in a unified platform for one subscription plan. Cons The learning curve steep, as setting up took more time than anticipated. support quality varies depending on your contract level. Review Source RD Ray D. Director Cosmetics Used the software for: Less than 6 months ### "Don't do it...especially if you have a lot of products with variations" March 21, 2025 1.0 Pathetic. My original helper lead me in directions that cost a lot of time and didn't work. Trying to import products with variations is a nightmare...even when Odoo do the import themselves the final outcome is nothing but a mess of mis matched data. Pros Not much. Maybe the system is OK if you are starting from scratch, but migrating to from another platform is just insanely complicated and the import functionality is third rate. Cons Promised a lot... but trying to migrate from another platform has proven to be expensive, time consuming and a total waste of time. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Cin7 Core](https://www.capterra.com/p/133038/Cin7-Core/) More economical solution for our business Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.