# Page 8 | QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is QuestionPro the right Survey solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135455/QuestionPro/reviews --- QuestionPro 4.8 (522) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of QuestionPro ## Showing most helpful reviews Showing 176-200 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Daniela B. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "The FONPC many thanks for the QuestionPro team and tools" May 9, 2023 5.0 I feel encouraged to do more research. Pros The fact that all the studies I do are stored in the platform, the fact that I can copy items from one research to another, the generated reports are very well made and easy to use to write a research report. I love this platform and because is very easy to build a questionary. Cons I have nothing to complain about QuestionPro , even if I'm usually quite a critical person. Review Source CR Colleen R. Program Director Individual & Family Services Used the software for: 2+ years ### "Gets the job done" May 20, 2022 4.0 Pros We have used QuestionPro exclusively as a survey tool for program participants to evaluate a class or webinar they attended. The features are simple to use once you have things set up, and sharing the survey results with others works very well. As a small nonprofit, we appreciate QuestionPro offering an option that fits our budget to capture a lot of helpful data to measure program success. Cons Some features take a bit of time to figure out. And changing interfaces have recently made it more difficult to find how to do something that was previously easy to do. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) More reasonable prices with QuestionPro for a nonprofit organization. Review Source Response from Question Pro June 8, 2022 Hi Colleen, Thank you for your review! We appreciate your feedback and your usage! Please let us know if there is anything we can do to help! AC Anna C. Marketing & Communication Manager Airlines/Aviation Used the software for: 2+ years ### "Useful and easy-to-use interface for creating polls/surveys & market research" February 10, 2023 5.0 As a membership-based professional association, we are very grateful that QuestionPro offers a free subscription for non-profit organisations such as ours. The customer service personnel - usually accessed via online help and chat functions - are very responsive and helpful. Pros The QuestionPro Survey Builder is quick to learn and easy to use to create surveys and polls. It enables logic and branching to be built in to questions to collect richer data. Reporting and Analytics functions allow data and to be collated and downloaded quickly and then shared in a well-formatted PDF report. Cons The Data Export functions enable results to be downloaded as a PDF report (which works well and looks great) or an Excel or Word report (which do not appear to capture all of the downloadable data and also don't look as polished as the PDF reports). Reason for choosing QuestionPro We have been using QuestionPro on a regular basis for all our membership surveys and polls and other aviation industry market research for more than five years with great success. Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "So useful for nonprofits" January 31, 2023 5.0 Pros Our small nonprofit team enjoys having access to a full featured, very robust software. QuestionPro has graciously allowed us to use it pro bono. Through the surveys, we are able to determine what is working for our clients and why. We can refine our Resilience products so that they meet the needs of our clients. Cons There are many features that we don't use, but we look forward to expanding and then being able to use them. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Price and value Review Source CC Casey C. Northeast Regional Coordinator Mental Health Care Used the software for: 2+ years ### "Will always use QuestionPro!" August 9, 2023 5.0 Pros being able to create a survey in under 5 minutes, share that survey straight from the site, adjust the surveys after they are live, and see data from that survey Cons sometimes the export function doesn't export correctly Review Source SC Sriram C. Associate Professor Education Management Used the software for: I used a free trial ### "QuestionPro is the future of survey building online" November 4, 2022 5.0 Pros The QuestionPro system is simple and robust and allows novice survey makers to collect vast sums of data efficiently Cons It will take some time to learn how to navigate the survey building tools, but you will get used to it and appreciate all that QuestionPro has to offer. Review Source TB Tiffani B. Volunteer Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "QuestionPro is awesome!" September 15, 2021 5.0 QuestionPro is a great survey software that has tons of options for building and managing surveys! Pros • QuestionPro allows for more responses – 1,000 responses per survey with unlimited surveys. • QuestionPro has a full basic plan for free. • QuestionPro allows use of a logo for free. • QuestionPro allows a custom thank-you page. QuestionPro also has Advanced License options for Automatic Redirect, Review/Print, Forward to a Friend, and a few other options. • QuestionPro has the option to send a thank-you email to the participant. • QuestionPro allows 25 question types for free. • QuestionPro allows custom variable mapping for free. • QuestionPro allows us to export raw data into an Excel Spreadsheet for free, as well as charts into either MS Excel or MS Word • QuestionPro has a really impressive analytics dashboard that breaks down responses by question, tells us where people are taking the survey from, the average time it takes people to complete the survey, and indicates how many people have: viewed the survey, completed the survey, and dropped out of the survey. • QuestionPro has Data Filters and Trend Report functions. • QuestionPro has separate tabs for free and advanced options Cons • QuestionPro only has two survey types: all questions on one page, and one question at a time. • QuestionPro only has one available “Accessible” appearance themes for free. • QuestionPro does not send a notification when there are new responses for free, and does not allow you to add other recipients to receive the Daily Summary. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) I did an analysis of features offered by both software and found that QuestionPro had more features for free and did more of what I needed it to do. Review Source VG Viktor G. President Non-Profit Organization Management Used the software for: 2+ years ### "The best software on the market" May 5, 2022 5.0 It helps us solve students' problems on daily basis. Pros It is very easy to use, while it has all the important features to conduct quality surveys. The analytics are also very precise. Cons It is a little bit pricey compared to the competitors. Review Source Response from Question Pro June 8, 2022 Hi Viktor, thank you for your review! We appreciate your thoughts! SB Sheila B. CEO Non-Profit Organization Management Used the software for: 2+ years ### "QuestionPro makes creating Surveys a Snap!" July 21, 2023 5.0 I find customer service to be really helpful and responsive. Pros It is really easy to design a questionnaire and make it accessible to the population we are sampling.We have used QuestionPro in several ways. During the pandemic, we used QuestionPro with pulse surveys to staff to allow them to confidentially share their concerns about pending policies (such as vaccination requirements, return to work.) DANA also uses QuestionPro to deploy and analyze our member survey which guides our strategic decision-making on new programs. Cons I don’t find the power point helpful; it doesn’t really create compelling charts and often I have to go in an redo the charts. Review Source FS Ferdinant S. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "RADA's appreciation to QuestionPro" January 2, 2024 4.0 RADA has been enjoying a free survey provided by an organization called QuestionPro. At first we thought it will be challenging but it made things easy especially when we had the non profit favor. We've had powerful insights from various stakeholders including staff, youths, partners, etc. We used questionpro successfully to conduct an entire major study on Youth Advocates for an end to the Anglophone crisis in Cameroon,. If you are an individual, a company or an NGO, Consider Questionpro for its analytic ease. Pros At first we thought it will be challenging but it made things easy especially when we had the non profit favor. Cons The limitations of not having more that one users at a time log in. Review Source HB Henry B. Treasurer Fund-Raising Used the software for: 6-12 months ### "Customizable & versatile survey software suitable for any stage of an organization's growth" January 29, 2023 5.0 Our foundation has had a very positive experience with QuestionPro made possible by their special licensing options available to nonprofits. Pros QuestionPro has a Survey Builder that is sufficiently comprehensive for most basic needs. There are also several options to tailor how users participate in a survey such as Question Branching and Skip logic.Response Validation is particularly useful for initial user verification. Cons Reporting/Analytics in the basic package are rather minimal. However, the Data Export capabilities provide an option for doing additional analytics separately using spreadsheet software. Review Source AS Amy S. Executive Director Environmental Services Used the software for: 2+ years ### "A terrific tool for community engagement and analysis " September 14, 2023 5.0 It continues to be a great tool for us. Pros Easy of use and the analytics are extremely helpful to measure our community engagement results Cons Offering the survey in various languages would be helpful for us however we can’t afford the cost as a small charity. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) More options, better functionality for our needs Review Source CR Catriona R. Managing Director Hospital & Health Care Used the software for: I used a free trial ### "So far, so good!" September 26, 2023 5.0 Customer service has been great so far and they have worked with us to figure out what we need. So far, so good. Pros We are using this product to evaluate an important program for our funders. So far, it is meeting our needs and expectations. I hope the experience continues. Cons It would be nice to have some AI that allowed us to import surveys so we didn't need to rebuild them from scratch. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Hushmail](https://www.capterra.com/p/163919/Hushmail/) Reason for choosing QuestionPro Cost and features, as well as security. Switched from [Hushmail](https://www.capterra.com/p/163919/Hushmail/) They did not have the kind of analytics and streamlined data management that we needed. Review Source AS Alex S. Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great survey tool!" April 5, 2024 5.0 We've used QuestionPro for two years now and it's proven to be a reliable tool. Their customer service is always pleasant and helpful. Pros Easy to learn and work with. Their customer service is always ready to help. Cons I can't think of anything. The tool is user-friendly and has many analytics options. Reason for choosing QuestionPro They were ready to answer all our questions since our first interaction with them. Review Source MO Maryann O. Regional Sales Manager Utilities Used the software for: Less than 6 months ### "Great Customer Service, Ease of use, Results Driven with lots of options" October 24, 2019 5.0 My overall experience was the best ever! I lead my first sales meeting and wanted constructive, easy to use feedback format, with a quick distribution option following the event, the ability to view, record, download, and distribute for a team discussion. Whew, that's was a long list! The time to improve based on survey results was cut down by months! I was given every possible option to help fit my immediate needs. I looked at other options, they were overly complicated and would require lots of time to be proficient. QuestionPro is broken out into "basic", you can jump in learn and test fairly quick. They then have "advanced" that can provide a mixture of basic and more advanced survey features and additional analytics. Whatever works best for your target group QuestionPro has it. I think I want to do more surveys! I can see more uses for this now. Pros The ability to learn how to use on my own, but still has great help sections and live chat option if I was in a bind. The free trial is great and offers the meat of what you get with a basic plan. It allowed me to learn how to navigate and familiarize myself with the software and its capabilities. I was able to do an actual test survey. The survey itself was great! I was searching for a good survey software and this just crossed my path! I will recommend over and over! Cons Some areas of the software do not tell you the feature is not included in your selection tier. So you can hit a button and wonder what is happening. But then you have the great live chat and they are quick to resolve or explain. Other portions of the software like contact uploads did not upload but also did not provide me with an error message. I had two columns that were not allowed in the basic tier but it would be nice to have a pop up because I could not figure out what the issue was. Reason for choosing QuestionPro The quick customer service was truly the captivating feature but once they provided basic understanding of what I needed, help navigate me through it, I was sold. People don't want something they cant use! Review Source ST Sarah T. Communication Director Research Used the software for: 1-2 years ### "Questio Pro is super helpful to our programming." July 12, 2023 4.0 Great Pros Ease of use, nice looking reporting, customizable questions. Cons A little cumbersome setting up and renewing the NFP license Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) It was suggested by a friend. Review Source Doc C. Survey Sensei Market Research Used the software for: 2+ years ### "Priced themselves out of consideration" August 15, 2022 4.0 Was a great tool while it lasted. I've reviewed 85 survey creation tools over past 20 years and they were my #2 recommendation, but no longer - there are many better options. Pros \* Variety of useful response scales \* Good analytics Cons I recommended this tool for 5+ years to clients & students until they changed their pricing structure to either: (1) free + blizzard of ads, or (2) outrageously over-priced. They no longer offer the great mid-tiers of features & pricing. We no longer use or recommend. Review Source Response from Question Pro August 20, 2022 Hi Doc, Thank you for your review - You may want to review recent pricing changes; our Advanced product is very much in line with the competition now; we'd be happy to discuss this with you if you email me. NM Natasha M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Great for Nonprofits" February 28, 2024 5.0 QuestionPro has been a vital part of our organization's operations, enabling us to better assess the effectiveness of our programs and services. Between the feasibility of the product and the responsiveness of QuestionPro's team, we highly recommend QuestionPro, especially for nonprofit organizations who are trying to enhance their operations to maximize their impact. Pros Intuitive and user-friendly, especially if your organization is composed of non-technical employees. We especially love that we can customize our surveys and generate reports. QuestionPro has great customer service -- their team has always been immediately responsive, we feel very supported. Cons No cons to report as we have been deeply satisfied with QuestionPro. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Many of our clients are unable to access Google products on their work computers; we wanted a product that was universally accessible. Review Source MS Maria S. Chief Operations Officer Non-Profit Organization Management Used the software for: 2+ years ### "QuestionPro works well for our small nonprofit" September 6, 2023 5.0 Our overall experience has been very positive. Pros QuestionPro is easy to use and provides us with clear, thorough reports. Cons To date we have not encountered anything problematic. Reason for choosing QuestionPro Being able to access a quality survey tool at no cost has been critical to our ability to survey participants and measure our impact. The data we gather through QuestionPro is the foundation of our ability to communicate our impact to donors and the community at large. Review Source SK Sonia K. CEO Non-Profit Organization Management Used the software for: 2+ years ### "QuestionPro has helped us to spread and evaluate our work" October 11, 2022 5.0 Excellent. Great company and great customer service. Are quick to respond and very helpful. Pros Particularly easy to use. My staff and students have found it easy to setup and easy to understand. There is very little training involved. This saves us a lot of time. Additionally, the interface is flexible and user friendly. I really like the data analysis feature built in as well. Cons There is not much I don't like. Sometimes there can be a glitch (submit button does not appear etc) although this happens rarely. Reason for choosing QuestionPro QuestionPro was a robust tool we knew would scale with us. Review Source PD Philip D. Director Used the software for: ### "QuestionPro - a quality online survey software program" May 14, 2015 5.0 The software has been very well designed and is continually updated. It allows you to create attractive, easy-to-complete online surveys, that can be undertaken easily on PCs, laptops, tablets or smart phones. It automatically detects the device type and reformats the look and question style to fit the screen used. That means that matrix questions that can be easily answered on PCs can still be asked and answered by people using smart phones. The matrix converts into drop down lists, so no scrolling across the screen. A clever, useful feature. The reporting is excellent - as is, or the results can be exported t Excel, .sav files for Q or SPSS, and even Power Point. The capacity to upload video or images is very useful and reasonably easy for a respondent to use. The capacity to use QuestionPro to send invitations, monitor responses and manage the unsubscribes etc. is excellent. The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails. They are patient and are concerned to see you get the solution you need. Not everything is sunny. A back button, when scripting is used, as it often is, would be useful. Similarly, the automatically generated Excel reports give all the data (which is very useful) and also tables that are percentaged to the number who answer each question, rather than the total respondent sample (which I prefer). These tables are static, so you can't remove a record and have them change. What I do like is the continual improvements that are being made, some minor and some more significant, and the willingness of all the staff I have engaged with, to be as helpful as possible. Refinements E.G. mapping where respondents are and what devices they used to complete the survey with, and the operating system used, are very useful additional details that help clients. Plus, the capacity to import data on the email list, when a list is used to invite response, is very powerful, because when information about an individual respondent is known, there is no need to collect it again, keeping the surveys shorter and yet enabling us to marry pre-known and survey-obtained information and so answer the client's needs more effectively. Overall, an excellent and well-supported package and system and one I recommend. Review Source VR Verified Reviewer Customer Success Manager Computer Software Used the software for: 2+ years ### "Not a stable tool" February 15, 2019 2.0 The customer service is not very helpful. They ask additional money at various instances like even training Pros User interface is alright. Basic features that are needed for market research are available within QuestionPro. The offline app has various features that help in field study Cons Very unstable tool, it crashes very often. They have tried to add various features in one tool, which is good, but have not been able to manage quality. Review Source Nicoleta G. Communications and Development Manager Civic & Social Organization Used the software for: 2+ years ### "Good survey tool" May 31, 2023 5.0 Pros Good tool for surveys. Helps us gather feedback to track volunteer satisfaction. Cons Some of the data analytics tools could be easier to use. Review Source CW Christina W. Operations Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Meets our Limited Needs" May 2, 2023 4.0 Pros Its a fairly easy to set up solution for our limited needs for an automated survey solution required for up to 400 contracts per year. Cons The version that we are utilizing no longer includes integration capabilities. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review Source BA Brad A. Organiser Events Services Used the software for: 2+ years ### "Great resource for non profit " July 4, 2023 4.0 Pros How accessible it is for our users to complete surveys. Cons More layout options would be beneficial Review Source Similar Products Featured