# Page 2 | QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is QuestionPro the right Survey solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135455/QuestionPro/reviews --- QuestionPro 4.8 (522) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of QuestionPro ## Showing most helpful reviews Showing 26-50 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jesper A. CIO,COO Non-Profit Organization Management Used the software for: 1-2 years ### "Complex features that are simple to use" September 5, 2025 5.0 QuestionPro is solving the challenge of running complex surveys across multiple communities, where correlated factors need to be tracked and analyzed. It enables us to build nuanced surveys easily, allows non-specialists to make adjustments without compromising the design, and exports clean, usable Excel data that we can sanitize and share while protecting anonymity. This not only saves us time but also ensures data integrity and community trust, ultimately giving us clearer insights to guide our healthcare and community projects. Pros As a 501(c)(3) nonprofit organization serving Pacific Islander communities, part of our mission involves healthcare-related projects with a strong emphasis on data collection. For years, we relied on Google Forms and other simple tools, which were sufficient for basic surveys but quickly became limiting as our projects became more complex. Our work often requires engaging multiple communities and tracking overlapping, correlated factors. That’s where QuestionPro has been a saving grace. The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design. One of the most significant advantages for us is the ease with which we can obtain data in a usable Excel format. This has been a game-changer, allowing us to sanitize results, protect participant anonymity, and still share data with partners in a secure and controlled manner. Having complete control over our data sets ensures that we can honor both community trust and research integrity. The built-in analytics are another highlight. Clear, intuitive, and genuinely helpful in helping us identify trends and make data-informed decisions for our programs, allowing us to focus on interpreting insights that matter. For us, QuestionPro strikes the perfect balance: robust enough for complex, multi-community projects, but accessible enough for everyone on our team to use with confidence. Cons Nothing so far. The software has fully lived up to everything we hoped for and continues to deliver. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing QuestionPro Had the most features that we needed for our surveys. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Other platforms didn't address our needs. Review Source Aydan N. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Useful Survey Tool with Room for Improvement" February 13, 2026 5.0 My overall experience with QuestionPro has been positive. The platform makes creating and distributing surveys straightforward, and it offers a good variety of question types and templates. Data collection is reliable, and basic reporting is easy to use. However, the interface can feel a bit unintuitive for complex surveys, and some advanced analytics features are only available in higher-tier plans. Overall, it’s a solid tool for standard survey needs, with room for improvement in usability and advanced reporting. Pros Easy to create and distribute surveys quickly. Wide variety of question types and templates. Reliable data collection and basic reporting features. Cons Interface can be unintuitive at times, making complex survey creation slower. Advanced analytics and customization options are limited to higher-tier plans. Customer support response can sometimes be slow Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We switched from SurveyMonkey to QuestionPro to access more advanced survey features, better customization options, and improved reporting capabilities. Additionally, QuestionPro offered more flexibility for larger-scale surveys and integrations with our existing tools. Review Source Angelika W. Event Manager Research Used the software for: 2+ years ### "Unverzichtbares Tool für Feedback" February 9, 2026 5.0 Pros Wir sind eine Non-Profit-Organisation im Bereich der Erziehungsforschung und möchten auf QuestionPro heute nicht mehr verzichten. Mit dem System können wir unkompliziert wertvolles Feedback zu unseren Konferenzen einholen und dieses gezielt zur Weiterentwicklung unserer Veranstaltungen nutzen. Besonders schätzen wir, dass sich Umfragen sehr einfach anlegen lassen und gleichzeitig ein ansprechendes, übersichtliches Design bieten, das für die Teilnehmenden gut lesbar ist. Darüber hinaus stellt das System zahlreiche hilfreiche Möglichkeiten bereit, die Ergebnisse auszuwerten und strukturiert aufzubereiten. Cons Wir sehen keine wirklich nennenswerten Nachteile; gelegentlich ist unklar, warum plötzlich ein Login-Code nötig ist. Review Source Caitlin E. Senior Director of Education and Outreach Non-Profit Organization Management Used the software for: 2+ years ### "Fantastic evaluation software for nonprofits" August 1, 2025 5.0 We have no reason whatsoever to ever consider another software for evaluations. QuestionPro is easy to work with, affordable, and surveys can be complex or basic depending on our needs. Pros As a non-profit, we are able to receive a discounted product. This helps our bottom line significantly and lets us focus on the services we provide instead of having to pay for an evaluation software. Customer support is always very responsive no matter the time and I like being able to get in touch with a real person when I need to. With our software we're able to design the type of surveys we need and the branching options are very helpful. Cons Manual data entry/upload would be nice to have in the version of QuestionPro available to us but we're able to make it work with our license. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We made the switch because of affordability and customizability Review Source Arissa P. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Don't do it" March 5, 2026 2.0 I was extremely disheartened by their inability to work with us and help us come up with a solution that worked for our nonprofit. Because of this, I would never recommend them for another organization to use. Pros QuestionPro is good for skip logic and building surveys. The initial price point is good for nonprofits through techsoup but advanced features are not included. Cons QuestionPro's customer service is horrible. As a small nonprofit, we purchased the license through techsoup for $150. One of the surveys we are working on requires an electronic consent, however, we were notified after purchasing the license that this feature is only available for a research license and is $1500. We asked if we could sign up for the monthly license like they have for their basic level and were told that they only offer an annual rate. We asked if there were any workarounds and were told there was not. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We needed better skip logic and there was a nonprofit rate. Review Source Erica S. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Robust survey platform that's user-friendly enough for a non-technical user" January 8, 2026 5.0 We use QuestionPro for annual surveys of our student grantees. It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. We were thrilled with the results last year and have plans to use it again this year. Pros It's easy to set up surveys once you get to know the platform. It's not a simple as some other platforms, but it's more robust. I like that I can create different types of questions to capture nuanced feedback from our clients. Cons I would say the learning curve was the most challenging part. You can find something simpler, but you won't get the robust and varied options. It's a true quantitative and qualitative tool for fielding surveys. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Survey Monkey was too simplistic and not effective for our purposes. Review Source Linda H. Survey Developer and Technical Writer Non-Profit Organization Management Used the software for: 2+ years ### "Excellent software for surveys" March 5, 2026 5.0 Very good experience. I have been working with QuestionPro for about 5 years and they continue to improve the survey developer experience. Pros Ease of use in setting up survey questions. Tech support is excellent when I have questions about the program. Cons Export to PDF could be improved. Open ended questions follow at the end of choice questions. We have a very extensive survey we do in QuestionPro and I have to manipulate the exported file to embed the open ended question responses into the full document. Review Source vC vicki C. Deputy President Non-Profit Organization Management Used the software for: I used a free trial ### "Non profit question pro account" March 16, 2026 3.0 So far, setting up the account has had its issues as detailed above. Have not had the opportunity yet to fully explore the software and create our first survey. Friendly helpful staff are available to talk through any issues. Pros Provide free licence for non profit organisations. Allows for multiple surveys. Customer support very helpful to talk through any issues. Intuitive design. Cons For a very small non profit organisation, steps required to set the account up seemed excessive and involved other requirements we do not have or need and had to arrange specifically for this. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Free non profit account as part of their offering. Product known by other users in our field. Review Source VA Val A. Chairperson, Call to Entry Committee Arts and Crafts Used the software for: 6-12 months ### "Questionpro greatly streamlined the Call to Entry team's job for our quilt show" August 20, 2025 5.0 I was pleased with the ease of use. Their generousity in providing a valuable service to nonprofit groups like ours is greatly appreciated. The job of Call to Entry team was greatly streamlined by the use of Questionpro's survey product. Pros The process to produce our on-line survey was simple to use and produced a questionnaire that was easy for our members to answer. The uplink for including pictures in the survey was an added benefit. The customer support team was friendly and helpful. Cons The questionnaire produced a form which could be downloaded to Excel. I would have liked to be able to edit the answers to the survey before downloading them to Excel. This would have avoided duplicating errors that the members made in their answers. Review Source MM Marielle M. Policy and Grants Manager Non-Profit Organization Management Used the software for: 2+ years ### "Would recommend QuestionPro" May 6, 2025 4.0 We've been using QuestionPro for a few years to run annual surveys for a few hundred respondents. We've had a really good experience with the software and much prefer it over Google Forms, our previous software solution. QuestionPro has more security and offers more features that we find helpful in data management and analysis. Pros Multiple question formats can be used in one survey. We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community. Cons The data exports do not always have the formatting that I wish they had. I still need to create a codebook to translate answer choices that export as 1,2,3,4 into never, sometimes, often, always, etc. I also do my own data cleaning and I wish there were a better way to do that without exporting and doing it in Excel. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Question Pro offered a free nonprofit license and had the features we needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Lack of security in Google Forms, need for different question displays that were more understandable for low-English proficiency audiences, easier translations. Review Source MS Megan S. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Great program, great data!" July 27, 2025 5.0 It has been easy to use and we have gotten any help that we need. There is good customer service and we are very happy with it. We have used it for more than 5 years. Pros I love how easy it is to make a design surveys. They have very easy to design for youth all the way through adults. They give us great data about our programs. The value is incredible. It is the best survey program for the price point. Cons I don't see any downsides of this program. There was a bit of a learning curve, but once I learned how to use it it provided what I needed. Review Source CM Chanda M. Research Director Non-Profit Organization Management Used the software for: 1-2 years ### "QuestionPro for Nonprofits" July 25, 2025 5.0 QuestionPro was a lifesaver when I left my academic institution and needed a software program to collect data for my nonprofit. When starting up a nonprofit it is hard to find the funds for something like software so QuestionPro not only came through as an option but also met our needs in terms of a survey solution. Pros QuestionPro's ease of use is its most beneficial feature. I have used many survey software programs throughout my research career and QuestionPro is by far the most user friendly and has a professional looking interface to the end user. Cons I really like the graphs that are presented with the analytics. I wish there was an easy way to export those graphs to put directly into presentations. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing QuestionPro Price, simplicity for end user and usability. Switched from [Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) My nonprofit could not afford the Qualtrics pricing. Review Source VR Verified Reviewer Internet, PR-Officer Civic & Social Organization Used the software for: Less than 6 months ### "Gut, professionell und leicht zu erlernen" August 18, 2025 5.0 Pros QuestionPro bietet unglaublich viele Möglichkeiten Befragungen professionell, und facettenreich durchzuführen. Diese sind an vielen Stellen hinreichend beschrieben. Was mir aber gut gefällt ist, die Möglichkeit schnell eine einfache Ab-/Umfragen durch das Hochladen eines schlichten Word-Dokuments durchzuführen (ohne große Einarbeitung) und trotzdem ein professionelles Korsett im Rücken zu haben, wie z.B. das Verhindern von doppelten Stimmabgaben, etc. Aber auch der Einsatz weiterführender Features wie z.B. „custom variables“ gelingt, dank gut organisierter Benutzeroberfläche, weitestgehend ohne vertieftes Studium des Handbuches. Die schnellen Erfolgserlebnisse motivieren dann zur weiteren Vertiefung. Cons Show Stopper kann ich beim besten Willen nicht feststellen. Vielleicht eine Kleinigkeit, die mir aufgefallen ist: Hin und wieder ist QuestionPro der Meinung, dass man zwei Fenster geöffnet habe (was nicht der Fall ist) und es nun durcheinanderkäme. Da hilft nur abmelden und wieder anmelden. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Die Produkte erfüllten die Anforderungen nicht mehr. Review Source CR Chris R. Executive Director Sports Used the software for: 2+ years ### "GREAT for Non-Profits" February 23, 2026 5.0 We are a small non-profit, and the support of QuestionPro with non-profit programs is extremely valuable. I am honored to share a link to their program on our website landing page. Pros As a small non-profit, the ease of using QuestionPro to develop Net Promoter Scores provides direct feedback loop from our tournaments. Cons I can't really think of anything negative from our use of QuestionPro as the navigation and ability to copy previous survey options makes the program easy to use. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Easy to set up as a non-profit without a budget toward survey programs. Review Source SN Sylvia N. Founder Non-Profit Organization Management Used the software for: 1-2 years ### "The most affordable robust survey tool around" June 9, 2025 5.0 QuestionPro is a great tool for all kinds of surveys, simple and complex. Plus, thei customer service is excellent. Pros The robust functionality of QuestionPro has been incredibly helpful for our efforts as a growing nonprofit. Cons It would be easier to access data if the names of the respondents displayed, rather than an ID number. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Cost and functionality is better with QuestionPro Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost and functionality is better with QuestionPro Review Source SL Sallie L. Research and Evaluation Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great surveys, easy to share results!" October 6, 2025 5.0 QuestionPro provides a robust set of tools for an excellent price, especially for nonprofits. Surveys are easy to build, easy to track, and my colleagues love how they can access real-time results through analytics dashboards. Data can be exported to Excel or straight to PowerPoints. It allows me to meet multiple stakeholder needs in one product. Pros QuestionPro's survey builder is extremely easy to use - there are tons of question types and logic features. The analytics options are also robust. I've really appreciated designing different dashboards for different stakeholders, each with custom share links. Cons I find the distribution features to be a bit clunky. It will track survey completion and send reminders, but the way you manage distribution lists through that process can be a bit tricky. Review Source MC Megan C. Director of Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Great for nonprofits" July 15, 2025 5.0 Overall a very positive experience with QuestionPro. I have used it for years and have found it to be the best tool out there for the price. Pros I appreciate the opportunity as a nonprofit to have access to a robust survey system that will actually give us workable data. Cons The nonprofit renewal process requires us to provide email addresses from other entities, and I do not agree with sharing these. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) There were so many limitations on the use of survey monkey, and they increased the fee. Review Source ET Ethan T. Communication Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "QuestionPro is a reliable survey tool with strong analytics" November 14, 2025 5.0 It’s been dependable for running surveys, collecting feedback, and analyzing results. Once you get used to the interface, it’s efficient and handles both basic and advanced surveys well. It fits teams that need real data and consistent output without having to build everything from scratch. Pros The platform is easy to use, the templates save time, and the logic tools are strong. The reporting dashboard gives quick, useful insights, and the export options make it simple to move data into other tools. It’s flexible enough for simple surveys and more complex projects. Cons Some of the advanced customizations take extra time to learn, and a few key features sit behind higher-tier plans. Navigation can feel a little cluttered compared to lighter survey tools. Review Source SM Stephanie M. President and Founder Non-Profit Organization Management Used the software for: 1-2 years ### "Made with Nonprofits in Mind!" August 1, 2025 5.0 The overall experience has been GREAT! I appreciate their interest and attention to the needs of nonprofits. Customer service is responsive. Filling an important need for nonprofits! Pros Easy to use, and the templates and sample questions work for nonprofits (unlike some other tools not designed with social sector organizations in mind). Like that we can easily customize the surveys and share with our target audiences with a simple, customized link. Cons More explainer videos! I learn best when I can follow along step-by-step, so having more explainer videos for key features would be very helpful. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Price was the most important consideration. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) More security and better customization for our audience. Review Source SS Sarah S. Marketing and Communications Non-Profit Organization Management Used the software for: 1-2 years ### "Supporting Our Mission to Protect Birds" February 7, 2025 5.0 We enjoy how easy surveys are to create and share with our community. Pros As a nonprofit dedicated to bird conservation and supporting emerging conservationists, we appreciate the tools QuestionPro offers. The platform is user-friendly, which makes it easy for us to create surveys and we have been told it is also easy for our participants to complete them. We also value the various tools available for sharing our surveys. We have used our account to conduct surveys, gather feedback which supports our research. Cons Needing to renew the license every year and losing access to our surveys when it expires is challenging. Sending an email notification an appropriate time before the expiration date would be helpful, allowing us to renew it without losing access to our data. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Their plans were too expensive and we felt the value just wasn't there. Review Source AH Andrew H. Director Government Administration Used the software for: 2+ years ### "Works great for library surveys " May 19, 2025 5.0 highly recommend QuestionPro to anyone looking for a reliable and efficient survey tool. It’s a great solution for both beginners and experienced users alike. Pros I appreciate most is the wide variety of question types and customization options. Whether I needed a simple multiple-choice question or a more complex logic-based flow, QuestionPro handled it smoothly. The real-time analytics and reporting tools are also very helpful, providing clear insights that are easy to interpret and share. Cons As with new new software it can take a little bit of time to build your questions in the right order, this isn't really a knock on question pro but an issues with building questions in general, however their AI tool does work pretty well. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Price and ease of use, I also liked how the survey looked on mobile devices better. Review Source JL Jacy L. Program and Impact manager Non-Profit Organization Management Used the software for: 6-12 months ### "Nonprofit Question Pro Review" December 18, 2025 4.0 Question Pro has saved our organization time and has allowed us to streamline our assessment and survey administration. It allows us to upload things with ease and quickly collect data. Pros Question Pro has a fantastic and immediate support team that is always on standby to answer questions. Cons Data analysis at the free nonprofit level is limited, offering basic insights but few advanced reporting tools. Review Source LE Laura E. Senior Director of Education and Events Hospital & Health Care Used the software for: 1-2 years ### "QuestionPro review" October 15, 2025 4.0 Our experience has been very positive, it's definitely a step up from prior survey tools that we've used. Pros QuestionPro offers great flexibility in survey design and data reporting. Online customer support provided a speedy response to my questions. Cons At this point our use of QuestionPro has been fairly straightforward and we don't have any complaints! Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Very limited question design and few reporting options. Review Source VR Verified Reviewer Staff Director Non-Profit Organization Management Used the software for: 1-2 years ### "Camp Sunrise Review of QuestionPro" August 7, 2025 5.0 wonderful. the customer support has been fantastic, it's a great value, and it really helps me get a better idea of what our team is thinking. I really appreciate them! Pros I like quetsion pro for the simplicity for my staff. They say it's easy for them to use and it only takes a few minutes. it also helps me easily organize responses for efficeny. Cons I really don't have many complaints about questionpro. from their various options to set up surveys, easy access to a qr code, and degisn i don't have any critism. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) I wanted something that was more user friendly and gave me more options to custimize my surveys. It's also easier to export data. Review Source SG Sam G. Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Great resource for non-profits" November 12, 2025 5.0 Pros Great cross tabs and easy translation integration, we love using this centralized platform to collate survey data across multiple years. Cons The user interface feels a little dated and menu navigation could use some work, but overall does not detract from the utility of the platform. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) better plan options for non-profits, flexibility of users and seats. Review Source Similar Products Featured