# QuestionPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is QuestionPro the right Survey solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135455/QuestionPro/reviews --- QuestionPro 4.8 (522) [View alternatives](https://www.capterra.com/p/135455/QuestionPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of QuestionPro Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews MM Marielle M Policy and Grants ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We were able to translate into 6 languages and add an audio play option for respondents to hear each question and answer read aloud - a big plus for our multi-lingual community.“ May 6, 2025 KM Kristen M Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “If I have multiple browsers open (and sometimes even if I don't), I'll get an alert that says I'm using it on multiple devices and it won't let me open the survey.“ April 28, 2025 JA Jesper A CIO,COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “The initial setup was straightforward, and the platform provides us with the flexibility to design sophisticated surveys that capture the nuances of our work, while still being simple enough for non-specialists to adjust and enhance without worrying about compromising the overall survey design.“ September 5, 2025 Aydan N Marketing ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Interface can be unintuitive at times, making complex survey creation slower.“ February 13, 2026 ET Ethan T Communication SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The reporting dashboard gives quick, useful insights, and the export options make it simple to move data into other tools.“ November 14, 2025 ET Ethan T Communication SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Navigation can feel a little cluttered compared to lighter survey tools.“ November 14, 2025 SR Stephanie R EDNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health.“ October 7, 2025 SL Sallie L Research and Evaluation ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I find the distribution features to be a bit clunky.“ October 6, 2025 ## Showing most helpful reviews Showing 1-25 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael F. Director of Grants Non-Profit Organization Management Used the software for: 1-2 years ### "Streamlined Data Collection with Strong Support" July 12, 2025 5.0 Overall, my experience with QuestionPro has been very positive. It’s a robust platform with flexible features that meet both simple and complex data collection needs. The ability to customize logic, use dropdowns, and export clean data has made it an essential tool in our evaluation and reporting processes. The customer support team is one of the best I’ve worked with—always quick to offer guidance and solutions. Pros The ability to input full lists of data into dropdown menus has significantly improved our data analysis process. This feature saves time, reduces manual entry errors, and ensures consistency across responses—especially when working with large datasets or repeated values. Cons There was a bit of a learning curve when first building out our survey, but the support team was responsive and helpful throughout the process. Once we understood the interface, it became much easier to navigate and customize. Review Source CM Christopher M. Database Manager Non-Profit Organization Management Used the software for: 2+ years ### "Very User Friendly Option for Detailed Surveys" June 16, 2025 5.0 The product has been very easy to use. We need it once a year (usually), and it's so easy to take last year's survey, tweak it, and send it out to a new batch of participants. Pros Setting up a normal survey is very straightforward. As you dig deeper, you can unlock more complex input logic, branching, and a bunch of other options to add a richer experience for participants. Security measures and validation features are also robust, offering a host of options to ensure you get input from the people you want. Cons The process to renew non-profit licenses is a bit cumbersome. I would much prefer a discounted non-profit option to the free license that requires additional steps every year for renewal. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Better validation logic for participants - easier to prevent multiple responses. Review Source GM Geoff M. Digital Marketing Technologist Marketing and Advertising Used the software for: 1-2 years ### "QuestionPro is holding our survey data hostage!" August 11, 2021 1.0 Pros It was fairly easy to set up a survey. Cons We signed up for a free account and they mentioned on the pricing page that there was a limit of 1,000 submissions per survey on the free version. What they failed to clearly state, though is that once you go over 1,000 submissions on a survey, you GET COMPLETELY LOCKED OUT OF THE SURVEY!!! We got a TON of SPAM submissions even with the provided Captcha field added, which quickly pushed us over the 1,000 submission limit. But, instead of shutting the survey down, they continue to accept submissions and instead REVOKE ACCESS TO THE SURVEY FOR TEH CREATOR. Now I can no longer view, edit or even close the survey without PAYING FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer a monthly plan. So, essentially, if you are on a free account and go over 1,000 submissions, QUESTIONPRO WILL HOLD YOUR SURVEY DATA HOSTAGE UNTIL YOU PAY FOR AN ENTIRE YEAR SUBSCRIPTION because they don't offer monthly subscriptions. The reasoning I was given was that "they didn't want a bad experience for the survey takers" which is why they leave the survey open. What about the end-user experience for the companies setting up the surveys though? Personally, I'd rather my survey get shut down at 1,000 submissions and still be able to access the data then to have them keep collecting responses that I can't even access. Their customer service was also very slow to reply and the account manager was 15 mins late to our first meeting with no heads up, so I ended up waiting and having to reschedule. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) QuestionPro offered Captcha field which we thought would help us reduce/eliminate bot traffic which definitely did not end up being the case. Review Source JY Justin Y. Executive Director Events Services Used the software for: 2+ years ### "Great Product!" December 10, 2025 5.0 Pros The easy of use as well as the companies customer service is excellent. We haves used them for years. Cons Nothing. Its weird its making me write at least 100 characters when I dont have anythjnf negative to say. Review Source BD B D. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Good for nonprofits" September 2, 2025 4.0 Very good, we utilize it for a lot of things, including applications for our programs. We also like the ability to get a QR easily on every survey. Pros I like the reports it automatically produced for us. Good value. IT is as easy as Survey Monkey but a much better nonprofit rate. It also has more relevant training opportunities. Cons The application we put online was difficult for the applicants. Many filled it out multiple times. Also, they require you write a review on this site to get the discount. This kind of requirement felt coerced. Alternatives considered [Mentimeter](https://www.capterra.com/p/160936/Mentimeter/) Reason for choosing QuestionPro It had the best cost ration that met the basic requirements of what we needed for our application and survey needs. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Lower cost through TechSoup and more options on questions. Review Source JR Jennifer R. PRESIDENT and CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great for translation and insights " September 23, 2025 5.0 Great. We use it a nonprofit organization and have been satisfied. We have been able to design advanced surveys and the analytics are a time saver. Pros The translation feature is very easy to use. We translate our surveys in multiple languages. Question pro provide many options and features that other survey programs do not. It is pretty easy to design a survey that is more complex, and you not have to be a data scientist to do it. The analytics and charts provided are superior. It’s great that we don’t have to download to excel to analyze. Cons Would be great if it had more templates or preloaded questions. The system can be daunting at first because it has a lot of features and options. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro The translation and analysis of Question Pro are superior Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) MS Forms is to basic. Does not provide the translation, variety of question types or analysis. Review Source MW Megan W. Patron Engagement Director Entertainment Used the software for: 2+ years ### "Excellent surveys for nonprofits." August 15, 2025 5.0 Overall a very positive experience and by far the best survey software we have used. We love the variety of surveys we can create. Pros Great options and variety of question types, ease of use, and customer-friendly. Great tutorials and quick customer support. Cons I'd prefer to be able to do some more customizations to match our brand. Perhaps I would be able to do this more with more research. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Budget and needing more customizable questions. Review Source RMR Rita Mae R. Co-Director Arts and Crafts Used the software for: 1-2 years ### "No regrets" August 16, 2025 5.0 As a small nonprofit, we struggle with evaluations. We need a system that is easy and quick to use, but nearly all of those are out of price range. We're so grateful to QuestionPro for providing a free option for nonprofits! Pros We've used Google survey and other free online surveys in the past, but QuestionPro is far better. The conditional questions are easy to set up, and the look of the interface is clean and clear. Cons We've been using QuestionPro for two years now and I've never had to contact customer support, and really haven't found any parts of it that I don't like. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Making conditional questions and user trust in the handling of their data Review Source SR Stephanie R. ED Non-Profit Organization Management Used the software for: 2+ years ### "Would definitely recommend QP!" October 7, 2025 5.0 It has been very positive experience using QuestionPro and we find it easy to use and administer our surveys. Pros We have been using QuestionPro for some years and it meets all our program evaluation and research needs as a small nonprofit supporting mental health. Cons I do not have anything to say here as a con -- we have not had any problems with the software and use it regularly. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing QuestionPro This one had the code via tech soup and was much more affordable for us as we are a small nonprofit Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) It was no longer available to us due to a change in university research relationship Review Source RR Rebeca R. Membership Coordinator Environmental Services Used the software for: 2+ years ### "How QuestionPro Helps Us Better Serve Our Members" September 23, 2025 5.0 QuestionPro has been essential in helping us gather critical data and insights to better serve our members. Their Non-Profit Program allows us to allocate our funds where they are needed most, maximizing our impact. We wouldn’t have been able to improve and adjust our membership benefits as effectively without such an incredible tool. Pros With the limited funds most non-profits operate on, having a survey tool that allows us to easily gather critical information from our members is incredibly valuable. Cons It would be helpful if the Non-Profit account allowed more users, but we are extremely grateful to have access to this tool. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The customizable options and data gathering are so much better and easier to implement Review Source SK Sylvie K. Senior Manager Professional Training & Coaching Used the software for: 2+ years ### "EAA is using QuestionPro" March 17, 2025 5.0 Having used QuestionPro for four years now, it has become and invaluable tool for my work. Pros The level of complexity can be easily adjusted to the needs of different surveys. Cons The import of contact lists is not so straightforward. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We needed more complexity and security of the surveys. Review Source BL Brian L. Director Strategy and Operations Environmental Services Used the software for: 1-2 years ### "QuestionPro a non-profit no brainer" November 9, 2024 5.0 Excellent. Good team to work with. Straight-forward product and non-profit offering. Really top-tier compare to free access for non-profits offered by some of the largest companies in the world (e.g. Google, Salesforce). Pros Great non-profit policy. Elite survey functionality. Much better than using google forms. Easy to learn and use GUI. Cons Not really any cons. The non-profit version naturally has some functionality that is locked. Paying for those functions may be a barrier for some. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro QuestionPro had better pricing and was a better fit. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Google Forms was too basic. Needed more funcationality. Review Source JH Jolene H. Senior Manager of HR and Operations Non-Profit Organization Management Used the software for: 6-12 months ### "Good for nonprofit" February 7, 2025 4.0 Overall, QuestionPro meets my needs for survey creation at our small-mid sized nonprofit. Pros Nonprofit pricing, good for complex surveys Cons The nonprofit pricing is pretty strict about sending in requirements annually to maintain the discount. I also find QuestionPro to be less user friendly than SurveyMonkey, but there is functionality that I do not use, and that might be better. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing QuestionPro Pricing was reasonable and features were good. Review Source AF Amy F. Executive Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Best Software for Our Non-Profit" September 25, 2024 5.0 Pros Easy to use on both sides—survey creation and for survey participants. Customer service seems to always be available by chat and very helpful. We are a non-profit organization and data collection is of utmost importance. QuestionPro was a perfect fit for our needs and organizes the data in an easy to read and easy to use format. Cons Some of the functions are more advanced for our needs (which are basic), so we had a little difficulty the first time we created a survey. However, customer service was always available to walk us through it and now we are able to use the functions to our advantage. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing QuestionPro Confidentiality was easy a high factor in selecting this product since our population taking the survey was uneasy with something they felt wasn’t going to be truly anonymous. We had formerly used common products in the past (google, survey monkey) and our response rates were declining rapidly. Using this product, we received an 80% response rate as it was trusted. Review Source LY LaMar Y. Executive Director Program Development Used the software for: 1-2 years ### "Reliable, flexible survey platform wish nonprofit tier had full features" September 25, 2025 5.0 Overall, QuestionPro has been dependable for both quick pulse checks and complex, logic-heavy instruments. We conducted surveys quickly, tracked responses in real-time, and provided clean datasets to our evaluation team. Support has been responsive to advanced logic and integrations. With fuller nonprofit features, it would cover nearly all of our needs end-to-end. Pros The platform is fast and intuitive. Branching/logic and piping are easy to configure, templates cover most use cases, and collaboration/version history are straightforward. Real-time dashboards make it simple to monitor completes and drop-offs, and exports (CSV/Excel/API) are clean for analysis. Mobile/offline collection is reliable for field work. Cons The nonprofit plan lacks several features we need; we’d prefer access to the complete feature set. Advanced branding/styling are limited without custom CSS, and complex multilingual surveys require extra setup to maintain consistent labels. Some deeper analytics still require exporting to BI, R, or Python. Review Source JS Jackie S. HR Non-Profit Organization Management Used the software for: 2+ years ### "Easy Surveys, Great Analytics" November 20, 2025 4.0 Pros Regular user of QuestionPro and wow it’s such a smooth experience! Super easy to create surveys, and the analytics make sense without needing a data science degree. If you’re looking for a hassle-free way to collect feedback, definitely check it out Cons QuestionPro is a robust platform with many advanced features, but for new users, the learning curve can feel a bit steep. With a little time and exploration, though, it becomes a powerful tool for collecting and analyzing feedback Review Source SP Sarah P. Chief Executive Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Wonderful option for nonprofits!" September 13, 2025 5.0 Great option for creating dynamic questioning and offers some ability to map out path through the form. Pros Very easy to use and a great option for nonprofits! This platform is incredibly easy to use, making it a fantastic option for nonprofits of all sizes. Whether you’re just getting started or have been operating for years, the user-friendly interface ensures that anyone on your team can navigate it with ease. Cons Not as customizable for the user interface, and has a short storage limit, which then requires you to export the information, then delete it before reopening the questionnaire. Review Source AM Aidan M. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Impressed with QuestionPro's free non-profit license" June 16, 2025 5.0 User friendly for someone who does not have that much experience designing online surveys. We have relied on QuestionPro for many years now. Pros I appreciate that QuestionPro has offered our nonprofit a free license for over five years now. The question types are robust and on par with what I would expect from any other survey software. We use a tool to embed the live results from one of our surveys onto a website. It saved us a bunch of time coding and creating charts so we can get our data out in front of more potential partners. Cons When designing a survey in 2024 we ran into an issue where we could not include more than 100 questions in our survey on our license. QuestionPro offered us some alternatives but we did not ultimately end up publishing the survey for other reasons. Review Source DR Diana R. Director Non-Profit Organization Management Used the software for: 2+ years ### "Essential tool for non-profit organizations" May 8, 2025 4.0 We have been using QuestionPro for over ten years. It allows us to create easy-to-complete online surveys, that can be undertaken easily on many devices. The software has been very well designed. We use it to collect the data of our members from all over the world, for this reason we need to compare the data obtained between them and QuestionPro allows us to download reports in Excel files, text files and Power Point files. You can send invitations directly, monitor responses and manage the unsubscribes. Pros QuestionPro is a very versatile and above all intuitive product. There is a great variety of fields to choose from that meet our needs. We understood the logic of use without the need for explanations. Cons We use the free nonprofit license and it sometimes limits certain functionality. It would be interesting to try the upper levels. Review Source JDF Jorge D F. Chairman and CEO Publishing Used the software for: 1-2 years ### "PWN reviews QuestionPro" August 25, 2025 5.0 Excellent. Well above our expectations. Easy to user, functional survey design and great analytic capabilities. Pros Pituitary World News is a nonprofit organization in the endocrine rare disease space dedicated to improve people's knowledge of these diseases and improve the time it takes to diagnosis. We use QuestionPro to elicit feedback from our readers. QuestionPro is easy to use and provides a tremendous amount of functionality to our research needs. Their support is excellent and the team is a delight to work with. We strongly recommended it Cons Cannot think of anything we would change or recommend. We could see a need to improve its functionality with social media. Review Source LT Lourdes T. Parent Educator Non-Profit Organization Management Used the software for: 2+ years ### "Excellent for Nonprofits" June 12, 2025 5.0 Using QuestionPro has allowed us to quickly report results to our grantors, and it has helped us identify areas for improvement in our services. The availability of templates for creating surveys has also been extremely beneficial. Pros We greatly appreciated the format of the reports, particularly the survey report in PDF format, as it can be easily shared. The templates for creating new surveys are also very user-friendly. Cons Enhancing the contact lists for survey distribution would be beneficial. Integrating Google/Outlook Contacts would simplify the process. Review Source ZT Zion T. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "surveys are great" October 2, 2025 5.0 we use for internal and external surveying. Great product. Flexible survey platform with excellent features for quick, insightful feedback. Pros We used it for internal and external surveying. Easy to use, flexible survey options, and great for gathering feedback quickly Cons really enjoyed the ease of use. It makes surveys simple to build and analyze, with great customization and reporting options. Review Source BL Bob L. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "A great tool" June 12, 2025 4.0 My experiences have been great. Good customer service, quick in responding, knowledgeable and in general, most helpful tool. Pros Great and friendly customer service. I like the ease of using and lots of option of surveys tools and styles. Cons Takes a bit to learn to navigate the system. A bit hard to pull out reports in a usable formats with which to share. Review Source SG Samantha G. Partnerships and Operations Manager Aviation & Aerospace Used the software for: 6-12 months ### "Easy to use, and great branding capability!" July 11, 2025 5.0 Pleasantly surprised during our use of QuestionPro just how easy it was to design each questionnaire. Not only does it offer many question formats, the responses can also be designed as needed for each question. There is also an ease in movement of questions within the questionnaire as you create and edit for the final version to send out. The data output from returned questionnaires is also easy to access, read, and help shape future programs, strategies, or events. Pros Easy to use, many options for question and answer formats, as well as the ability to fully brand each questionnaire. Cons Based on our use of QuestionPro, there really wasn't anything we found to be a con. It fulfilled the needs of our organization. Review Source DM Don M. President Sports Used the software for: 6-12 months ### "Powerful and easy to use" April 8, 2025 5.0 Great support and simple to setup. Users find it straight forward to use. Pros Ease of use and metrics. Diverse selection of questions and display choices Cons I found nothing about it to worth complaining about Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) This was easier and more powerful to use Review Source Similar Products Featured