# Page 9 | Silvertrac Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Silvertrac Software the right EHS Management solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135436/Silvertrac-Software/reviews --- Silvertrac Software 4.7 (279) [View alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 9 - Reviews of Silvertrac Software ## Showing most helpful reviews Showing 201-225 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Sharon F. Safety & Security Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Silvertrac use" July 19, 2019 4.0 The start up and implementation was fairly easy and the support was great! Pros Silvertrac has been easy to implement and my officers have found it really easy to use, quick to learn how to enter issues and I like the reports functions - daily activity and monthly trends are very helpful for me to get a snapshot of what is happening. Cons The macro for running a monthly report has had issues but the staff are sending it to me. Reason for choosing Silvertrac Software Easy to use, cost and it has all the functions I was in need of. Review Source TH Tim H. CEO Security and Investigations Used the software for: Less than 6 months ### "Severance Security " July 12, 2019 5.0 Our greatest tool we use that provides a solid communication bridge for our staff as well as our customers by keeping them informed on our daily progress in addressing there needs through data but more importantly Historical data to justify our reason for them choosing Severance. Pros ease of use is most important because the training time is quick and simple and offers processes in a organic flow thats easy for or operators to remember. Cons It would solve a big problem we see if it had a shift and site scheduler like wheniwork Review Source SB Sherry B. Area Manager Used the software for: ### "Provides client satisfaction, piece of mind, abiiity to react immediately for any problems on site." February 19, 2016 5.0 At first you become overwhelmed but, the excellent customer service you have at the other end allows you to get beyond. Once you get into using Silvertrac, it is amazing what you can do. Monitor your staff for accountability, provide you client with ease allowing them to be updated in real time. Monitoring your fleet, knowing when to service, if they are on site or sitting at home etc. Cons The biggest complaint is having to scroll down multiple site on the cell when out doing vehicle patrol, it should have a search button or be able to type in the site/location. If an error is made on the cell you do not have the ability to correct your error prior to submitting the issue. Overall, great product, enjoy using it and learning more every day. Review Source Response from Trackforce February 19, 2016 Thank you so much for the feedback Sherry! We are working on providing a search solution for the officers in the field and we agree that it would make the software much easier to use. We'll keep you posted as we work towards a solution! AD Andy D. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "So far its pretty good, could use some more tweaking (like everything)" September 28, 2017 5.0 Pros Silvertrac seems to be a great tracking and accountability tool. Being able to track guards through their shift, and being able to provide that to the customer as requested in invaluable and helps keep management team smaller but able to do more. The DARs it can generate are clean and detailed and saves the guards time from repetitively writing the same thing over and over. Cons Needs more control on the automated task assignments and the notifications of them not being completed. Also needs a management app and a quick view of last checkpoint time gap separated by property, so at a glance, a manager can see something is up with the guard. Review Source NO Najim O. CEO Used the software for: 1-2 years ### "Phenomenal " February 27, 2018 5.0 Pros I like everything about this program. User friendly and helps you maintain and manage your guards and earn your clients trust Cons Review Source MD Mike D. VP Security and Investigations Used the software for: 1-2 years ### "Silvertrac is great!" August 24, 2018 5.0 Pros Easy to set up and use. Customer support is excellent! Cons Nothing, overall it has been very pleasant doing business with Silvertrac no cons... Review Source BS Bill S. National Director of Business Development Security and Investigations Used the software for: 2+ years ### "Silvertrac created a seismic shift in Security thinking!" April 29, 2017 5.0 Too many to list, its been unbelieveable!! Pros Silvertrac Software is an ever evolving product that just simply solved future years of blunders in the Security Business. Since 2009, Organizations I have been involved with implement and use the product to build,maintain, and KNOW their operation. I cannot imagine the past and now without it !! Review Source AE Andrew E. Owner / CEO Used the software for: ### "Impeccable Software and Service" March 22, 2016 5.0 I recently switched my company from using another reporting software over to Silvertrac. A bit of a pain, but absolutely worth every second of work. I couldn't be happier with my decision to go with Silvertrac. Everything about the system far exceeds that of the other software programs out there. Silvertrac simplifies and streamlines the process for the guard or patrol officer saving both time and money. Not to mention the clients love it... and so do I. And I can't say enough great things about the customer service of Silvertrac. They are there every step of the way to help you out and answer any questions or address any concerns you may have. They are all very helpful, polite, intelligent and truly want to make things as easy for you and want your business to succeed. Their customer service really has gone far beyond my expectations. If you're thinking about using software for your company or are thinking about switching to a new reporting software... Do it. And call SilverTrac. You will not regret it. Review Source JB Justin B. Account Manager Security and Investigations Used the software for: Less than 6 months ### "Security Account Manager Use of Silvertrac" November 6, 2020 4.0 Pros Being able to monitor the quality of reports of my guards in the field, as well as to verify their presence on site. Cons I least like that often times the delay in posting of daily activity reports from the field by be in excess of 45 minutes. I need closer to real time access to reports from the field. Reason for choosing Silvertrac Software I did not choose Silvertrac. It was already embedded in our system when I was hired. Review Source JH Jenny H. Accounting Manager Security and Investigations Used the software for: 6-12 months ### "Great Product for Price" August 16, 2019 4.0 We were able to give our customers more assurance of what is being done when they are not on the property. Because of the value added to our services we were able to raise our billing rates. Pros It solved many of the issues we were having with our employees in patrol. Now we have GPS locations of the patrol officers, incident reporting and customizable QR/barcodes that the officers scan at the locations. We also are able to have professional looking reports automatically generated and emailed to our customers every morning, with pictures and timestamps. (The reports are customizable too.) And customer service has been AMAZING! Cons The initial set up was a little rocky, but we got things dialed in pretty quickly. Review Source JA Jack A. Vice President of Comploance Security and Investigations Used the software for: 6-12 months ### "Vice President of Compliance" August 23, 2018 5.0 Excellent Pros Elimination of paper reports and immediate client dissemination is very impressive. Emergency notification feature is well liked by client. Customer support 24/7 is added value. Cons Nothing, find software to be very thought out. Review Source JH James H. Lieutenant of recruiting and training Security and Investigations Used the software for: 2+ years ### "SilverTrac fr Security Operations. Good Bang for the buck." August 31, 2018 4.0 Overall, very good. Pros The ease of use of the user interface at both the field level and back office level is very good. Cons The reporting could be a little bit better, but the basics are their. The system is oerall very stable, with just occasional report delivery glitches. Review Source zS zohaib S. CEO Security and Investigations Used the software for: 6-12 months ### "Awesome Innovation for security Guard Industry..." April 27, 2017 5.0 I am very satisfied with the software and its helping me a lot to grow my business and i definitely recommend this software to others... Thanks Silvertrac Team... Pros Real time pictures and GPS location for my self and my client. Cons It doesn't work on old Iphones ... Review Source SW Scott W. Manager Used the software for: ### "Customer Service" February 19, 2016 4.0 Pros: Too many to list. We find new positive uses each day. Cons: Is data entry intensive at upstart. May need to make several data edits to make the reports useful. Making it part of your standard service could make your pricing to high to be competitive. Overall: Let me start by saying Johnny Page's middle name must be "On the Spot". Johnny has answered every question very quickly and provided useful insights on how to enter data to get useful info back in return. We are still learning the system but as we get more comfortable with it we find new was to use it almost daily. Review Source Response from Trackforce February 19, 2016 Hey Scott! We agree that it can be a daunting task when transitioning your whole operation to a new system. We hope the the investment of time during the transition will pay off for years and years to come! We're glad to hear that your Success Manager has helped as well! Thank you for your support and business and keep up the good work! PC Paul C. President Real Estate Used the software for: Less than 6 months ### "Report writing and issue tracking" April 27, 2017 4.0 CBM Services Ltd. is a maintenance and janitorial company. We look after high rise condo buildings. We use Silvertrack to keep track of maintenance, security and parking issues in each building. With each employee having ST on the smart phone it makes it easy to keep track of these issues and get things done. The report are loved by the property managers. I use them in my sales presentation. No one in my industry has reporting like I do. Pros Easy to use, easy to set up, customer service is good Cons The full colour reports is only limited to 31 days, some times the pictures do not upload if the tech does not hold the camera in the right way. Review Source JE Jeff E. Manager Used the software for: ### "Excellent Software" March 24, 2015 5.0 This software has saved many hour of reading and sending paperwork to the customers that they don't have time to read through. If any problems are found on an account it is easy to create an issue and when the officers submit the issue it it goes directly to the customer and your management via email to let them know that they have a problem that needs to be addressed. It also makes it easier to keep track of responses to each account for billing purposes. This is an excellent and easy to use reporting system. Review Source Response from Trackforce March 25, 2015 Thank you for the kind words Jeff! We are really glad to hear that Silvertrac has served you and M&S so well. We look forward to continuing our successful relationship! AG Alex G. Securiy supervisor Public Safety Used the software for: Less than 6 months ### "Silvertrac at Humber College" November 5, 2020 4.0 Generally it has been very positive, our security guards has embraced the new product. Pros The checkpoints are extremely easy to set up and manage, can be easily changed as well Cons I would like more reporting features, specifically in terms data driven graphs and also more data on individual users and the amount of checkpoints they hit. Review Source TP Timothy P. Security officer Security and Investigations Used the software for: Less than 6 months ### "Great experience. Use on job." July 12, 2018 5.0 Easy to use. All officers can have ease of access to log in and oylut and log their rounds also. Pros It works great for logging into and out of work. It helps to let our company know when our officer makes a round on the property. Cons The least thing i like is that it runs in the background of my phone all the time. It is a constant drain on my battery. Review Source BC Britton C. Operations Manager Security and Investigations Used the software for: Less than 6 months ### "New to Silvertrac" November 17, 2020 4.0 The software has been over all good for everyone to use. Pros I like the fact that the software has been easy for everyone to use. Cons That I could get admin access from a cell phone. Reason for choosing Silvertrac Software More of a easy of report writing and to help out with parking tickets. Review Source RM Richard M. Used the software for: ### "Incredible ROI" February 17, 2016 5.0 Right away the SilverTrac team pulls away from the rest and is in a class of their own, they do not simply provide Software as a Service. They are a partner in your business that genuinely wants to help you succeed in winning and retaining contracts. They will personally put in the extra effort required to ensure that SilverTrac ensures ROI for both your company and your clients. In an industry that is so competitive it is great to have a partner in SilverTrac who is genuinely committed to seeing you deliver quality service that is evolving with your needs. If you need a streamlined system that keeps your staff focused on the client assets without sacrificing the quality of the reports then this is the place you want to be! Review Source Response from Trackforce February 17, 2016 Thank you so much for sharing your experience Rick, your business and feedback are greatly appreciated! We look forward to continuing the partnership in the future. LK Leonard K. Chief Operations Officer Security and Investigations Used the software for: Less than 6 months ### "Profitable Transition" August 22, 2019 5.0 It has been a very good transition from computer reports to the APP based system. Saves our officers around 90 minutes a night in typing and emailing. Pros Managers love the time date stamping and pictures. Reports are easy to read. Cons Takes a little time adjusting to the terminology. Reason for choosing Silvertrac Software They did not offer the training and continued service. Review Source SW Shannon W. Human Resource Manager Used the software for: 6-12 months ### "Good so far" April 28, 2017 4.0 Pros The real time reporting is good for our company. I love that I'm able to pull daily reports and officers being able to scan barcodes on the phone. Review Source MP Marc P. CEO Security and Investigations Used the software for: Less than 6 months ### "Security accountabilities tool that will help sales" March 21, 2019 5.0 It’s great and is helping me get contracts! Pros The software is easy to use and helps the guard be accountable. Makes the Daily Activity Reports part of your work product and gives the client something to have in hand. Cons The updated application will not need to have QR codes any longer. This app has no cons now. Review Source SS Suzy S. Asst. GM Hospitality Used the software for: Less than 6 months ### "Get This Software ASAP" August 10, 2018 5.0 The on boarding effort and customer service is excellent. The ease of use is a huge relief. Its been a turnkey process to adopt. This is a comprehensive security software system that has modernized and truly changed our work flow. Pros This software is so easy to use and tracks every detail of our security tour. We receive valuable immediate notifications and vaulted information. We are now able to track our security staff and address issues in a timely manner. Cons I really can't think of anything that we don't like about the software! Review Source CC Christopher C. Campus Security Supervisor Security and Investigations Used the software for: Less than 6 months ### "Perfect to hold users accountable. " November 6, 2020 5.0 Pros \- easy to track - easy to setup points - always in a dark mode - detailed readouts. Cons \- devices need to be really close to NFC, almost touching, sometimes difficult through Otterbox cases. I know NFC is close but pushing phones flat against a wall sometime causing dropping. Review Source Similar Products Featured