# Page 7 | Silvertrac Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Silvertrac Software the right EHS Management solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135436/Silvertrac-Software/reviews --- Silvertrac Software 4.7 (279) [View alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 7 - Reviews of Silvertrac Software ## Showing most helpful reviews Showing 151-175 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sherry B. Assistant Area Manager Used the software for: ### "We use Silvertrac for 500+ accounts within our company. " March 18, 2015 5.0 Pros - great for tracking employees, vehicles and ensuring our client needs are met. Hands on customer help 24/7 by Johnny Page/customer service. Easy step by step video demos available. Cons - GPS is not as accurate as one would like it to be, having to scroll through all accounts until you find the one you want rather then having a search bar, when entering/updating a property it jumps back to the top of your list rather then stay on the property you were working on causing you to scroll through once again. When running reports having the pop up screen continuously without allowing you to complete your entry. Having to scroll your time in for reports rather then having a box to just type in your time frame required. Review Source Response from Trackforce March 23, 2015 Thank you for your feedback, Sherry! As you know we have provided updates for the cons mentioned here. Your feedback is extremely helpful and enables us to improve our software. 1) We now have a search feature to sort through all properties. 2) We have updated the "edit properties" area to address the page refresh issue. It should be much easier to edit/create properties now. 3) The "date-range" notices are being addressed while pulling reports, we hope to resolve this issue asap. 4) The date and time entry method has been updated as well. Please continue to submit your suggestions to our support team at support@silvertracsoftware.com. We are dedicated to improving your user experience! JG John G. Security Operations Manager Security and Investigations Used the software for: 1-2 years ### "Great Software " November 5, 2020 5.0 Love Silvertrac Pros Everything is time stamped wit real time and GPS Cons Sometimes my officer wont get the service call when I send him a call. But this is really rare. Reason for choosing Silvertrac Software Better features. Review Source RA Rafi A. President Used the software for: 1-2 years ### "Great Reporting and Tracking software out in the market" February 3, 2018 5.0 Pros Love the reporting section with the pictures. senseless guard tracking and an asset and great tool for my sales and marketing. This system only keeps the good and hard working employees and bad ones just quit. Increased my business by 50% and made my current clients happy 100%. Cons User names are not often available for sites and customers. Would be great if each client has any user names available to them. Review Source KJ Kenya J. Chief Business Officer Security and Investigations Used the software for: 1-2 years ### "Glad We Switched" August 7, 2018 5.0 Silvertrac is an amazing tool for our customers and officers. We came to Silvertrac frustrated and irritated with another company. The team heard our concerns and issues and ensured we would never experience that. They have kept their promises and I'm glad we switched. Pros \*Ease of use for officers \*Customer support \*Robust reports \*Ease of use on backend for administrators \*Timely response Cons \*Nothing noted at this time \*We are happy and satisfied with the product. Review Source SM Steve M. Owner Security and Investigations Used the software for: 6-12 months ### "Transition to Silvertrac" August 2, 2018 4.0 Tracking our officers and parking issues has been streamlined and is working out great. Our clients are happy with the product also. Pros We transitioned to Silvertrac from using Word documents and hand written logs. This has enabled us to keep our security officers in the field more which is great for our clients and the public that interacts with us. Logs are consistent and legible. Cons Occasionally, people will think we are just texting while working. We encourage our officers to be quick and discrete since the public doesn't know that we are actually using the smart phone for work. Review Source TC TIM C. Plant Manager Chemicals Used the software for: 1-2 years ### "Great function and value" November 5, 2020 5.0 Great customer support and service. Good value overall and very functional for our needs Pros ease of use, great value. Good tracking features. Reports downloaded to excel are very helpful Cons some reporting features could be improved Review Source LP LEE P. G.M. Security and Investigations Used the software for: 1-2 years ### "THE SILVERTRAC SALVATION" September 4, 2019 5.0 TIME MANAGEMENT, CONTRACT ENHANCING, KEEPS GUARDS HONEST Pros ABSOLUTELY TOP DRAWER PRODUCT AND SUPPORT Cons DOES NOT APPLY. EVERYTHING "CLICKS" ALL FACETS EMPLOYED. Reason for choosing Silvertrac Software N/A Review Source PP Pruet P. Director of Operations Security and Investigations Used the software for: 6-12 months ### "Efficiency at its best!" November 6, 2020 5.0 Our experience using Silvertrac has been exceptional. Pros The amount of customization that Silvertrac allows helps us compartmentalize out many sites and employee tasks. The interface is very new user friendly and simple to instruct to new users. Cons Integration with our business was practically overnight, and we have found very few flaws, in any, using this product. Review Source TT Travis T. Operations Manager Security and Investigations Used the software for: 2+ years ### "Great Product to use for customer comunication" April 27, 2017 5.0 love everything about this product, other than not able we are not able to rename phones on account. We have Been asking for this for over 2 years now. Come on ST lets do this. Pros great way to review keep clients involved. Cons not able to change name of phones on the account. Review Source SH Steve H. Owner / COO Security and Investigations Used the software for: Less than 6 months ### "Trinity Security Corps Customer Review on Silvertrac Software " July 19, 2019 5.0 During my Security Bid I have used the Silvertrac platform to successfully win contracts. Pros The Security platform allows our Security Company customize each client's venue to fit their needs in tracking Security related issues. It also assist in clients enforcing policies and parking violations. Maintenance issues can be captured in words and pictures. The capability of capturing photo's per incident gives a first hand description of the Security Officers detailed work. The system allows each Security Officer to sign in and out for time management per Officer. Cons At this point we have not experienced any negative issues. Reason for choosing Silvertrac Software The Demo from Silvertrac sold me with the flexibility within their system. Review Source SC Steve C. Owner Security and Investigations Used the software for: 2+ years ### "Silvertrac Software review" August 16, 2018 4.0 Very good. We would really like the ability to create time sheets and also for the officers to see their own reports. Pros Ease of use, dependability and prompt and professional customer service Cons Officers can't see their own reports. No Time sheet function. Review Source JW Jenavin W. Security Supervisor Law Enforcement Used the software for: 6-12 months ### "Great Service" November 5, 2020 4.0 Pros Ease of selecting locations/log types. Option to add pictures/take pictures right from the app on the phone. Cons That you cant edit the time, but I understand why it isn't like that. On cellphones, you cant log detail, you log notes instead. Difficult to get used to, add specific locations during set up. Review Source MV Michael V. CFO/CIO Security and Investigations Used the software for: 6-12 months ### "Got our patrol business up and running in no time" August 2, 2018 5.0 Prior to using silvertrac we were using Officer Reports which did not provide any useful notification system to our clients of the issues we were encountering while on their sites. Silvertrac allowed up to provide our clients with a greater insight into what our officers were doing on a day-to-day basis and the daily logs provide them a greater peace of mind that the money they are spending on security is justified by the amount of issues we are able to bring to their attention. Pros The ease of use and the support team's guidance to help us get up and running in very short order. Cons The GPS tracking could be a little more user friendly. Review Source EB Evelyn B. Security officer Security and Investigations Used the software for: 1-2 years ### "I use this on my job site at work for security check points." October 27, 2018 3.0 It works the best when you have more then one Guard on site , cause just fiddling around for the phone to scan the qr codes is crazy. Pros Pro: it can be used on both Android and ios Cons Cons: last winter it maybe worked 20% of the time with just login alone (its system). There is an issue on ios phones there is 2 instances of Security over top each other, drives me crazy, under the new issues tab. Review Source RS Robert S. CTO Information Technology and Services Used the software for: Less than 6 months ### "Best Software" August 9, 2019 4.0 Pros We love being able to able to see issues right away and checking the GPS data on guard and making reports. Cons Parking software doesn't really work with the style of security we use for the safe list. Alternatives considered [TrackTik](https://www.capterra.com/p/132312/TrackTik/) Switched from [OfficeReports](https://www.capterra.com/p/140994/OfficeReports/) Because the program kept crashing and didn't offer as much as silver trace. Review Source PM Patrick M. Director of Operations Security and Investigations Used the software for: 6-12 months ### "Silvertrac helps with accountability " January 21, 2021 5.0 Really good. Support is helpful and they do an awesome job of creating videos for training. Pros Checkpoint scanning and reports. Makes it easy to have provable rounds and patrol stops. Cons Technology can be difficult for some guards. You will always have the same guard have a problem with something. Generally it's user error but still takes time Review Source JB Jean B. Owner/ceo Security and Investigations Used the software for: Less than 6 months ### "Really new at this " October 3, 2019 5.0 It’s new to me so I can’t really evaluate this Pros It seems to be very comprehensive and covers all the bases... I am looking forward to implementing it. I really hope I can understand and operate it correctly. I am counting on your help. ( p.s. I would like a speaker, if possible). Cons All the complicated forms and instructions—-but I feel confident that I can get it with your help Alternatives considered [Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/) Reason for choosing Silvertrac Software Silver track has the features we need Review Source DM Daniel M. Colonel/Owner Security and Investigations Used the software for: 6-12 months ### "Silvertrac is Legion's Only option! (By Choice)" August 20, 2019 5.0 Very interesting and professional program. Pros Well I use a similar styled software with the police department that I work for and I find this product easy to integrate into the way I want my security team to use it. Cons Not really anything to share here...we are building this product up into our business and so far...so good! Review Source JB Jason B. Owner Security and Investigations Used the software for: Less than 6 months ### "Silvertrac is AWESOME!" August 13, 2019 5.0 I am the owner of a security company in Arizona and after using multiple other systems I find that Silvertrac is the most affordable, easiest to customize and the customer service team is awesome (Shout out to Derek). Pros I like the GPS monitoring, the geofencing and the ease of use of the overall system. Cons It has a tendency to lock up if you accidentally switch out of it. Reason for choosing Silvertrac Software Mainly the cost effectiveness of Silvertrac. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Connecteam did not have the functionalities that we needed as a growing company. Review Source GT Gina T. accounting director Security and Investigations Used the software for: 1-2 years ### "love the accuracy of the gps and options for different types of reports" April 28, 2017 4.0 tracking our guards productivity while on post Pros the gps tracking system. We love that we are able to see exactly where our guards are when they are on post. Cons that I can't select multiple users to activate or disable at one time, that I have to go one by one. I wish I could view the list and select multiple at one time. would make the process go much faster Review Source CC Corey C. Shift Lead Security and Investigations Used the software for: 1-2 years ### "PWM Silvertrac" August 9, 2019 4.0 Pros Checkpoint Tours Range of input options for site notes Automatic Reports Cons Inability to view pictures or uploaded documents through the handheld system Review Source TS Tiffany S. Security Systems Specialist Security and Investigations Used the software for: Less than 6 months ### "Silvertrac Software Review" August 9, 2019 5.0 Pros I like how I can get the officer's reports in real time, and not have to wait until the next day to receive their paper reports. I feel like I'm more in touch with what's going on from a Security standpoint. Cons I wish we could stop people from being able to close their own reports since we use that as an auditing process. Alternatives considered [Omnigo](https://www.capterra.com/p/56229/Report-Exec-Enterprise/) Reason for choosing Silvertrac Software Silvertrac was cheaper and more user friendly. \[SENSITIVE CONTENT HIDDEN\] was awesome at getting us setup as well. Review Source RG Robert G. Dallas Branch Manager Used the software for: 1-2 years ### "We started using the software to replace a current old style wand system we were using. " April 28, 2017 4.0 Pros I like the fact the DAR and IR are in one report. I like the fact that I have a dashboard that I can quickly review what happened. We also receive reports each morning to make sure our staff is utilizing the software correctly. Cons Some of the windows like programming issue types and checkpoints can seem like a long and tedious process. Review Source JJ Johnny J. Owner Security and Investigations Used the software for: Less than 6 months ### "Outstanding Product!" November 7, 2020 4.0 I'm actually very pleased with the software and will continue to use it for my officers and build my company around the software. Pros I like this touring system because of its ease of use and live updating. I also like that I'm able to add options to the duty list on the fly so my officers can place an action that fits a particular category. Cons There are times in the middle of the night (this is not often) that the user is kicked off due to the system going down for updating or other reasons. This is a minor Con, though it does get bothersome when I have to reactivate an officer at 0430 hours when I'm usually asleep and the officer contacts me about connection issues. Review Source HQ Howard Q. Supervisor Security and Investigations Used the software for: 1-2 years ### "Been using system for several years and its great. Its easy to train new employees on how to use it" April 29, 2017 5.0 Pros The ability to bring up the calls to review all info imputed and view photos taken by user. The ability for customers to sign in and view this info also. Cons Wish there was an app that customers could download for reporting issues I feel that this would make it easier from them to report incidents that they normally wouldn't report. Review Source Similar Products Featured