# Page 5 | Silvertrac Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Silvertrac Software the right EHS Management solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/135436/Silvertrac-Software/reviews

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Silvertrac Software

4.7 (279)

[View alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 14th, 2026

# Page 5 - Reviews of Silvertrac Software

## Showing most helpful reviews

Showing 101-125 of 279 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NK

Nicholas K.  
President  
Security and Investigations  
Used the software for: Less than 6 months

### "Great Product"

August 14, 2019

4.0

Pros

Issue Monitor to track what our staff are doing throughout their shifts

Cons

Report details not included in email notifications (this is important for our clients)

Reason for choosing Silvertrac Software

Pricing per user and per site... Significantly less than our previous software.

Switched from

[TrackTik](https://www.capterra.com/p/132312/TrackTik/)

Overall pricing

Review Source

Response from Trackforce

August 21, 2019

Hey Nick - Thanks for the high marks for Silvertrac! As for the report details, there are 2 options: 1- Incident notifications will show all the report details in the email notification itself. 2- Daily Activity Reports delivered by email do not put all the notes into the email, but requires the users to open the PDF report provided in the notification. This behavior is based on how much information the average report contains. I hope the additional clarity helps! I'll have your Customer Success Manager reach out to walk you through those options to decide which is best for you and your clients.

CM

Charles M.  
President of Operations  
Security and Investigations  
Used the software for: Less than 6 months

### "Silvertrac is a gamechanger!"

August 9, 2019

5.0

From customer service to sales, we never felt that we were being pressured to buy any of the product line. The expertise that the team at Silvertrac has is awesome! \[SENSITIVE CONTENT HIDDEN\] has been a great asset for us and we look forward to extending our partnership with Silvertrac in the future!

Pros

Silvertrac is user friendly and comprehensive enough for both the client portal, as well as the user portal. The ability to easily account for personnel, reports, and the ability to customize guard tours has been paramount for the growth of our company.

Cons

We would like to see descriptors for the issue types so that guards are able to differentiate between what constitutes for a level 1-3 report.

Alternatives considered

[TrackTik](https://www.capterra.com/p/132312/TrackTik/)

Reason for choosing Silvertrac Software

Our company was in need of comprehensive and customizable software and Silvertrac delivered.

Review Source

WM

William M.  
President  
Security and Investigations  
Used the software for: 2+ years

### "Silvertrac Beta Review"

August 14, 2019

4.0

Silvertrac has allowed me to stop using paper to record patrol details.

Pros

The ability to automatically send DAR's to my customers.

Cons

The inability to copy Tours The GPS appears to be inaccurate some times Lack of Training videos

Reason for choosing Silvertrac Software

CostResponsiveness of executive when I first signed up.

Review Source

AL

Art L.  
Owner  
Security and Investigations  
Used the software for: 1-2 years

### "Good Software, Room for improvement"

November 6, 2020

3.0

I like the platform and the direction its going, the start up help was the best cant say enough about that, the Silvertrac team seems to want to provide a great program.

Pros

The ease of use, flexibility and has a strong platform with some good features.

Cons

Very restrictive, not very user friendly, and has a few bugs.

Reason for choosing Silvertrac Software

The product seemed user friendly and the staff seemed to care

Review Source

BF

Bob F.  
Senior Vice President  
Security and Investigations  
Used the software for: 1-2 years

### "Silvertrac Software Review"

November 5, 2020

5.0

Overall, this is a wonderful product with great features and it's easy to train people on how to use it.

Pros

I like the ease of access of the program. It makes my job easier to review the reports that are generated by our guards nightly.

Cons

If a guard accidentally hits the wrong title under the reported issue section they can't go back and fix it to the correct one.

Reason for choosing Silvertrac Software

Ease of use, best value for the price and the technical support.

Review Source

KB

Katie B.  
Executive Assistant  
Security and Investigations  
Used the software for: Less than 6 months

### "Silvertrac Software review "

April 10, 2019

5.0

Overall its a great program, I already suggest it to most of the officers who ask me a good program (outside of my company) to use for officers and reporting.

Pros

I like that I can easily keep track of all of the officers and their status, I love that it allows for the DAR in simple and extended formats, I Love how quickly your support team responds to all of my issues, This has been by far the easiest partnership / app I have ever had to use while doing this job. Thank you so much for taking the time to do help us with this.

Cons

I am just waiting or the Clock in feature to not be in BETA , I also wish it was easier for people meaning our customers to automatically get a DAR, so my life would be easier than setting them all up, kind of repetitive and time consuming, so guess I'm asking for it to be an option to Click a selection on the user settings to just send a full DAR to that person , like Maintenance DAR and a Security DAR etc.

Review Source

KM

Kyle M.  
CFO  
Security and Investigations  
Used the software for: 2+ years

### "Our business would not be anywhere near as successful as it has been thus far without Silvertrac."

June 27, 2018

5.0

The benefit of building a successful business through execution and transparency.

Pros

Transparency. We promote the motto of 'no more lies' and allow our clients to see 100% of what we are doing, much to the dismay of the 'competition'.

Cons

I like everything except the part when a guard goes to take pictures. The pictures come out sideways if the phone is straight and come out straight when the phone is sideways but sometimes it is upside down. This can be better.

Review Source

BP

Bradley P.  
NWC  
Security and Investigations  
Used the software for: 2+ years

### "My honest Silvertrac review "

November 5, 2020

5.0

Makes the day at work much easier and gives us the option to direct our focus to helping employees rather than worrying about incapable software.

Pros

The things I enjoy the most about this software are the features and user interface. Everything is so easy to find and easy to use. I am able to help employees out in the field quickly and efficiently and that is very important.

Cons

There isnt much to complain about with this software. And it only seems to get better with updates.

Review Source

BB

Bryan B.  
Director of Operations  
Security and Investigations  
Used the software for: 1-2 years

### "Must have software for security companies"

August 2, 2018

5.0

Prior to using SilverTrac we had little accountability of our officers performance in the field. We would receive their reports after their shift was over and when we reviewed them there were always things that occurred that we could have fixed on the spot. Since using SilverTrac our operational capabilities have increased dramatically. We can now monitor and fix issues as they occur and we have better accountability for our officers.

Pros

I really like the that it has everything I need in one place. Tracking, reporting, post orders, contact info, etc.

Cons

If I could change one thing I would have the software track the officers in the field at all times not just when they make an entry.

Review Source

RH

Ron H.  
General Mgr  
Security and Investigations  
Used the software for: 2+ years

### "Very good Program"

April 27, 2017

5.0

Pretty easy to use, support is always on the ball!! The program allows users to send reports automatically via smart phones. Clients can receive their reports each morning directly in their email. Photos help the client decide if immediate actions are required, or they can wait unit the next day. Have received numerous comments from clients and guards on the ease of use of the Silvertrac program

Pros

Ease of use

Cons

None right now.

Review Source

Response from Trackforce

April 27, 2017

Thank you for your continued support and trust in Silvertrac Ron! We look forward to working with you for many years to come.

WM

William M.  
Field coordinator  
Security and Investigations  
Used the software for: 2+ years

### "I love using Silvertrac "

April 28, 2017

5.0

You can prove to your customers depending on how you use the software on where your app location timestamps photos and adding notes it's the best

Pros

Easy to use and when I do have a question. Everyone is very happy to help. The team at silver trac is it one of the best to help you with anything that you ever need to learn or for a quick response

Cons

I truly cannot think of anything bad to say about this company for the soft one. It is truly the best.

Review Source

JW

Jennifer W.  
Account Manager  
Security and Investigations  
Used the software for: 6-12 months

### "Best product "

January 13, 2021

5.0

My overall experience has been great any time I have a question I am able to reach someone and you all always get back to me

Pros

How easy the setup is to do as well as how much information you can input for the officers in the field.

Cons

Nothing I can think of at this time I really enjoy using this product

Reason for choosing Silvertrac Software

Better choice

Switched from

[1st Reporting](https://www.capterra.com/p/180000/1st-Incident-Reporting/)

The product saw not meeting the companies needs.

Review Source

SB

Shawn B.  
Director of Security  
Fine Art  
Used the software for: 6-12 months

### "Great product"

November 6, 2020

4.0

My overall experience has been great! The team at SilverTrac is top notch, patient, and always available to help.

Pros

I love how easy the system is to build for each site.

Cons

I would like to see an incident reporting function that had dedicated fields for name, address, DOB and other pertinent information for involved parties.

Alternatives considered

[Omnigo](https://www.capterra.com/p/56229/Report-Exec-Enterprise/)

Reason for choosing Silvertrac Software

Price and how easy it was to set up.

Review Source

SS

Shawn S.  
Office Manager  
Security and Investigations  
Used the software for: 2+ years

### "Great Reporting Software"

November 5, 2020

5.0

I've never had any issues while using the app, customer services is always quick and very helpful when I have a question.

Pros

Ease of use, auto reports to clients, great support

Cons

Inability to edit written/text reports and review pictures after submitted

Review Source

RA

Robert A.  
Site Security Supervisor  
Security and Investigations  
Used the software for: 2+ years

### "I find this overall system, an amazing tool when used correctly by the holder."

May 1, 2017

5.0

secure information and friend user system.

Pros

friend user software, and the extra tools available to enhance the overall usage of the system,

Cons

I've been advised its in the works, my only downfall from grace is that information or concerns that are still open must have the ability to be transferred automatically to the next holder. (unclosed issued reports should transfer to the next holder during shift change)

Review Source

CH

CJ H.  
Account Manager  
Security and Investigations  
Used the software for: 2+ years

### "Wonderful! "

July 11, 2016

4.0

I have been using and implementing SilverTrac with in our company for about 3 years now. SilverTrac continues to update the program on a regular basis. Since, the last major upgrade the software has been fantastic. The over all customer service experience has been really great thanks to Scott! Thank you Scott!

Pros

I like every thing about this software and all the upgrades. Keep adding more features they are awesome.

Cons

The logging in and out of the application is a problem.

Review Source

RM

Ryan M.  
Director of Quality Assurance  
Security and Investigations  
Used the software for: 2+ years

### "Silvertrac is the way to go"

August 13, 2019

4.0

Hands down the customer service aspect of Silvertrac sets them apart. Whether its Johnny or Greg or someone backfilling they've always been quick to respond and extremely knowledgeable and helpful.

Pros

The software is highly customizable and has 2nd to none customer service. If the product is used to its fullest capability it should make any supervisor or managers job much easier. The tracking and information the system can provide is very helpful for monitoring without giving that big brother feeling. Also when using it to the fullest capability you can save so much on paperwork and clutter from boxes of past paperwork.

Cons

The items I've had on my wish list have either been put in place over time or are currently under works.

Reason for choosing Silvertrac Software

Started small testing Silvertrac with a couple of accounts and continued to spread the system as we found its capabilities to be what we were looking for.

Review Source

SW

Simon W.  
Operations Manager  
  
Used the software for: 1-2 years

### "Silvertrac is one of the best Security Reporting system, We have ever used"

July 3, 2018

5.0

Pros

It is pretty easy to use, easy to manage We used to do all our daily activity report in papers, Now silvertrac made it so easy for us, we just download reports every morning and email it to the client, for 50 site, it is taking us 2-3 hours to email, we used to have full time employee for just emailing reports, scanning the reports than emailing or mailing it out now it takes few mins for each site top email the report.

Cons

It is a perfect software, Customer Service is available 24/7. We have it for more than a year, never had a problem with it.

Review Source

CH

Christopher H.  
Owner  
Security and Investigations  
Used the software for: 6-12 months

### "Silvertrac Software and Staff"

January 17, 2020

5.0

Silvertrac staff has been amazing! From sales to your final account manager they are there to answer any questions you may have. \[SENSITIVE CONTENT HIDDEN\] is on top of her game and is always one step ahead of most questions that you will ask.

Pros

The software makes it easy for administration and for the guards in the fried. The software has impressed several clients and they feel they are getting more for their money.

Cons

I feel that some of the features that they are getting rid of could benefit clients who are desiring that solution.

Review Source

LM

Lory M.  
Regional & Corporate Patrol Mgr  
  
Used the software for:

### "Mobile Patrol and Alarm Response Primary, Static Guarding secondary"

February 17, 2016

4.0

We have used this product for a couple of years now, we are on your Beta program, Chris I believe you normally work with Christina Hickman from our organization, Puget Sound Security. I came into the fold using the product a year and a half ago, by far the best product I have every used, 35 years in this industry. Photo's - often I have drivers state that they can take a better photo with their device's camera outside of the ST app, than within. I personally have not experienced this, however several have mentioned. I believe with some improved implementation/set up on our end we could show a greater level of professionalism.....just from attending this webinar I believe we are not using the full potential. Currently my patrol drivers will utilize photos and audio to do their patrol reporting, if there is an elevated issue that needs attention, our dispatch center is transcribing their audio reports, we do not have them enter their own notations due to time consumption on their routes and typical spelling/grammar and so on. I am eager to receive the ebook and audio on this and review again, looking at our own organization.......checkpoints and per-written scripts etc. will be a blessing on static guarding sites and I wish to pursue this in more detail.

Review Source

Response from Trackforce

February 17, 2016

Thank you so much for your review and for attending one of our training events! We are looking forward to sharing more and getting the checkpoints implemented for your standing guard accounts. Puget Sound has always been a phenomenal customer and really appreciate your involvement and business. Keep up the good work!

MM

Miranda M.  
Site Supervisor  
Security and Investigations  
Used the software for: 2+ years

### "Software Review"

November 5, 2020

4.0

I use it daily and it works for my team and helps me review their work in a timely manner.

Pros

The paperless documentation for report writing while in motion.

Cons

The photos are not always clear, most are blurry and unfocused.

Review Source

MC

Melissa C.  
Administrative Assistant  
Security and Investigations  
Used the software for: 2+ years

### "Silvertrac Review"

September 12, 2019

5.0

Pros

What I like most about the software is that it is easy to use and easy to train.

Cons

There is nothing that I do not like about this product

Reason for choosing Silvertrac Software

I'm sure the owners chose Slivertrac for the pricing.

Review Source

MH

Michael H.  
Security Supervisor  
Telecommunications  
Used the software for: 2+ years

### "Good software but could use some additions"

November 5, 2020

4.0

Overall it is great software. I really like the reporting features and photo capabilities.

Pros

It is cross platform and I can monitor remotely

Cons

It has been buggy recently not allowing or denying login of officers

Review Source

eG

edward G.  
account manager  
Security and Investigations  
Used the software for: 2+ years

### "Best Software I ever used"

January 18, 2021

5.0

We are able to send reports to our clients very quickly with if details

Pros

The guards are able to take pictures showing us and our clients what the guard sees.

Cons

I have not came across nay Cons as of yet

Review Source

PW

Peter W.  
Operation Manager  
Security and Investigations  
Used the software for: 1-2 years

### "Silver Track"

November 6, 2020

5.0

Great

Pros

Real time Scanning and incident reports with photos

Cons

Nothing that which, I can think of.....

Reason for choosing Silvertrac Software

It was cost effective and reports were what the clients needed.

Review Source

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