# Page 2 | Silvertrac Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Silvertrac Software the right EHS Management solution for you? Explore 279 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135436/Silvertrac-Software/reviews --- Silvertrac Software 4.7 (279) [View alternatives](https://www.capterra.com/p/135436/Silvertrac-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 14th, 2026 # Page 2 - Reviews of Silvertrac Software ## Showing most helpful reviews Showing 26-50 of 279 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HM Hannah M. Director of Operations Security and Investigations Used the software for: 2+ years ### "Terrible Service, Will Not answer phones when wanting to cancel" July 26, 2024 1.0 Terrible- they will not return emails, and their accounting/billing phone number goes straight to voicemail. Pros Nothing- the user interface is terrible, buggy, and feels 2 decades out of sync with current tech. Cons Everything, this is bar none the worst item our company has paid for. Review Source FB Frank B. Owner Security and Investigations Used the software for: 2+ years ### "Customer service" August 13, 2019 5.0 This program has enabled my company to have a professional format to present to the clients of what my staff is encountering on their properties. They can see what there paying for. Pros My company has been using this program for about 3 years now and we have had very good results. The attentiveness and knowledge of the customer service staff. they have always provided a solution and answer to my questions. The video tutorials are very helpful and complete. the intuitiveness of getting started on this program is excellent. I highly recommend this to program. Cons One feature of the reporting is that i would like to see is the ability to separate the issues i.e. getting a report of say just one issue from all of my locations (contracts). in order to get a accounting of what my staff deals with the most. Reason for choosing Silvertrac Software This program is very similar to a program that i used as a police officer. That program was called Spellmin Millennium, so I already was familiar with a reporting system and wanted to get a similar one to assist me in collecting and recording my staffs daily tours and of course to account for there activities and show my clients what is happening on there properties in real time Review Source Response from Trackforce August 21, 2019 Great news Frank! We pushed out an update today that will allow you to pull daily and summary reports by issue type! Your customer success manager will be reaching out to get you introduced to pulling the new report. RL Roger L. Owner Security and Investigations Used the software for: 2+ years ### "Amazing product and software" August 10, 2019 5.0 I've been totally satisfied with this software and the support is truly awesome Pros This software has made my job so much easier and it has been a great selling tool to my clients. Cons Which the price was just a little less so that I could add more devices to my account Review Source CP Cody P. Technical Operations Director Security and Investigations Used the software for: 2+ years ### "Overrated and underwhelming software" November 8, 2023 2.0 It was what we needed for a while but we reorganized our company and needed more functionality and capabilities that the software lacks. The customer service was not the best. We found another software solution that excels in these ways and has more, all for less cost, amazingly. Pros The way guards could scan QR codes is nice. Makes our team into professional QR code scanners. Cons We called customer service and asked a question and they said “ok” and hung up. Then we called more with no answer. Email correspondence was also unprofessional and they did not communicate clearly or resolve issues clearly. Review Source AW Arthur W. Operations Director Security and Investigations Used the software for: 2+ years ### "Nothing else like it!" August 10, 2018 5.0 Silvertrac is night and day compared to the traditional pen and paper reporting system, which does not allow for such critical documentation components as time and date stamped photos and checkpoint scan times, location, date, etc... The biggest benefit of Silvertrac is being notified of security, maintenance, and parking issues in real-time. This allows for our client's to respond in a timely fashion to any urgent issues. Pros Silvertrac has dramatically changed the way we operate as a security company. Silvertrac allows us to have a direct insight into all of our guard's activity and ensure our quality of service is being executed each and every day. Since partnering with Silvertrac our business has expanded year after year. This is due to our client's being impressed by the sophistication and documentation capabilities of Silvertrac's reporting software. Further, the ability for our guard's to scan checkpoints ensures all 'hotspots' of the property are being thoroughly patrolled and secured. The notes section for each property has also cut down on training time, as all important notices, areas of interest, policies, rules, procedures, etc... are readily​ available to all new team members. Cons Not a severe issue... depending on your preference but as an Apple consumer, their Apple version could use some updates. Their Andriod version is seamless and responsive. Luckily, all of our work phones are Andriod. Review Source JH Jason H. President & Chief Operating Officer Security and Investigations Used the software for: Less than 6 months ### "ALERT Protective Services review of Silvertrac" June 21, 2016 4.0 Proposal was excellent, as was explanation of how the software worked. After evaluation, we quickly decided this would be a good fit for ALERT, even though our use of the software is a little different from a typical Silvertrac client. ALERT uses the software 85% of the time from a fixed location as a "dispatcher profile" - officers at a fixed post using a Windows PC, and accessing and creating an issue report via web browser interface. It works well this way for 90% of reports. The other 15% of use is the typical smartphone or tablet interface, via the Silvertrac App. The App itself works VERY well and we've gotten good feedback from clients. Pros Ease of use by officer personnel. Ease in reading reports as they are disseminated by email. Ease in seeing information at a glance via Issue Monitor and basic trend reports. DAR recap is also very good, providing clients with at a glance information. Of advanced functionality, the AUTO REPORTS function (auto DAR in particular) feature is GREAT and must have. Cons Given we use the software via web browser 85% of the time, the lack of ability to add a picture to a report from the initial issue creation stage is a con. I'd like to see this change, as this would be a perfect scenario for us, given how we use the software in gated community and high rise condo security applications. The only confusing part for clients, as we use the software: the "click here to see" statement at the bottom of initial issue report emails. 98% of our clients do not want nor have time to go into detail when viewing a report. They want the report informaiton via email... and that very typically has all the info they need. I'd like to see functionality to remove that statement as a customize-able feature. Finally, the basic trend reports are great (top 10 issues, types of issues, by table). I'd like to see the functionality to turn these numbers directly into bar/line/pie charts -- OR, to export them to Excel (instead of only PDF), so we can create our own charts for clients. Review Source Chuck Z. Owner Used the software for: 1-2 years ### "One word - Outstanding!" December 21, 2017 5.0 Pros This product has exceeds all our expectations and our clients love the reports we prepare for them. The reports are detailed and professionally done (by the system). Actually, I lost out on a bid this past summer (solely money issue) but was called back mainly because of our reports! (and they paid me what I asked for in my bid) Also, the customer service they provide is probably the best I have ever dealt with - they patiently answer every question in terms I can understand and walk me through the process. It feels like I'm calling my own, internal help desk because they are so helpful and friendly as if they are part of your team. In addition, they offer many tutorials (video) on the site and most of the time, that's all I need but when I do need additional help, they're there for me. Review Source GTB G. T. B. Owner Security and Investigations Used the software for: 1-2 years ### "It has been a force multiplier and has helped our company grow " November 8, 2020 5.0 Over all the software has been a force multiplier and has brought a platform to make our company the most valued, efficient and productive to our customers. Pros The ease of implementation (It took less than a week for our employees to become proficient) and the overall accountability features the software has built into it. It makes it easy to identify those employees who go above and beyond and those those who put your customers and contracts at risk. The flexibility to engage and inform our customers of our services, which has substantially increased our company's value to them. Cons The administrative side of this product can only be accessed through the internet, while the field operations are run through a cell phone application. I would like to see a Silvertrac app that could facilitate administrative functions with the same ease and flexibility as the field operations app. Reason for choosing Silvertrac Software I field tested three separate security applications and software over a three month period. I found that Silvertrac was not only the most intuitive platform I tested, but it was the most cost effective of the three to implement. For me, Silvertrac was the easy choice. Review Source Gene H. EVP Business Develepment Real Estate Used the software for: 2+ years ### "Excellent Tracking and Reporting" August 14, 2019 5.0 \[SENSITIVE CONTENT HIDDEN\] and his team are very easy to work with and always respond to our needs quickly. Pros Very easy to implement, install and understand. The reporting is robust. Cons As of yet, does not have a "cookie crumb" trail via GPS similar to something a fitness app would provide. The software only leaves a trail through application of physical checkpoints. Review Source Response from Trackforce August 21, 2019 Great news Gene! We just pushed out an update that will allow you to see your user's GPS locations every 60s throughout their entire shift. I'll have your Account Manager reach out today to get you early access to that feature! Thank you for your continued support and use of Silvertrac. SF Sam F. Branch Manager Security and Investigations Used the software for: 2+ years ### "Review" November 5, 2020 5.0 My overall experience for the last 4 years has been really positive. Pros Ease of reports and the functionality to email automatically to clients with pictures attached. This is a really user-friendly product that both clients and employees can pick up very quickly. I really enjoy your support at well specifically \[SENSITIVE CONTENT HIDDEN\] has always been an amazing help to us. Cons I do not like the fact that there is really limited customization as far as reports. If I could create my own reports that would be amazing. Also, if there is no data in the reports I would like it to not send anything. We have many clients that only do service 3 rotating days per week and it is difficult to run and send automatically without making them click every report and if no data they move on. Reason for choosing Silvertrac Software I was not involved in the decision for that, but I believe after seeing some other products that Silvertrac is the best. Review Source Michael "Sully" S. Senior Recruiter Security and Investigations Used the software for: 2+ years ### "We can't run without it!" February 11, 2020 5.0 We use Silvertrac for all of our clients, it's helpful for us to create reports in real-time as things happen. This allows our Security Officers the opportunity to document occurrences as they go, instead of relying on paper reports. Pros Fully customizable, the framework is easy to navigate and user-friendly. The features allow us to document incident reports, damage reports, and other documentation with ease in real-time. Cons There's not a lot that I would say is a con about the software. I do feel that an updated layout would be a good change to keep things fresh. Review Source AT Andrew T. Operations Coordinator Security and Investigations Used the software for: 2+ years ### "I enjoy the features and the ease of use." April 28, 2017 4.0 Guard tracking and client notifications Pros I like the customizable features with regards to the property setup. I like the ease of setting up new properties. Cons I dont like that the officers are able to go into the barcode scanner app and can log a checkpoint scan from the scanners history. I dont like that the timeclock dialogue box pops up every time you log in. We do not use that feature. I do not like how the devices are not easily identified under device management. When trying to determine which device i need to activate and or deactivate. Review Source Response from Trackforce April 28, 2017 Hey Andrew! A Few things: 1 - There is no need to use a bar code scanner app anymore. The scanner is built-in to both the Android and Apple Apps. This will prevent the officers from logging checkpoints from the history. 2 - We can turn off the time clock feature for you so that pop-up doesn't come up any more. 3- There is an update coming in the next 30-days that will allow you to name the devices/add notes so you can easily identify where/who they are being used by. If you have any additional questions please shoot us an email at support@silvertracsoftware.com and we'll be happy to help! On your side, The Silvertrac Team Erica G. Director of Business Development Security and Investigations Used the software for: 2+ years ### "Best Return on Investment - Guard Company and Stakeholders" August 9, 2018 5.0 Very happy with our experience over the past years, and we have evolved our operations around it. We now use Silvertrac to monitor internal operations. Silvertrac is no longer a tool used for guard to client communication, and has become even more valuable in tracking our internal communication; reducing errors and shrinkage. Pros Complete accountability and valuable metrics essential for cost benefit! Cons Some features have limitations, and clients would like more access to options. Review Source GK Greg K. President Security and Investigations Used the software for: 2+ years ### "Silvertrac Software has been a major reason our clients are referring us to other clients." April 30, 2017 5.0 The biggest benefit for us has to be our clients referring us to other customers based on Silvertrac. Our company has grown by over 100% each year since using Silvertrac. Some of our core values are accountability and transparency. Silvertrac is our biggest tool in helping us meet and exceed our values on every service delivery we are involved with. Pros One of our biggest selling points is our transparency and accountability. Silvertrac gives us that platform to drive home these two traits of our company. Our clients appreciate the ability to see what our guards are doing in near real time and ensure we are meeting our conformance standards. Additionally, the automated reports the system generates for our clients has been extremely favorable. Customer service has been nothing short of excellent. I can always get an immediate response when I am having an issue or even a question regarding the capabilities. Cons The time clock feature appears to still have glitches in the feature and we have not been able to completely rely on this function. Review Source VJ Vince J. Managing Partner Security and Investigations Used the software for: 1-2 years ### "Shout out to \[sensitive content hidden\] "true asset to your company"" September 28, 2023 5.0 \[sensitive content hidden\] called me up because I was having issues with the Silvertrac app. He took the time to diagnois my issue and assisted me in correcting the issue. Silvertrac is lucky to have an employee like \[sensitive content hidden\]. I feel he is a valueable asset and should be acknowledged for his hard work and dedication to assisting customers.\[sensitive content hidden\] you a very much appriciated.Regards,Vince Pros Reporting Cons Setting up the QR codes Review Source BG Brian G. Operations Manager Security and Investigations Used the software for: 2+ years ### "Excellent program and even better customer service." November 5, 2020 5.0 Pros The ease of customizing your report categories, patrol (parking violations), GPS to monitor officers, and the over all ease of using the program. A must if you're just getting started or are looking to switch. Cons I don't have any cons. \[SENSITIVE CONTENT HIDDEN\] has helped me with any issues (usually is my oversite or fault) or concerns. Reason for choosing Silvertrac Software We continue to use Silvertrac because it's easy to use and suits our needs as a security company. \[SENSITIVE CONTENT HIDDEN\] has been a tremendous help in assisting me with issues and has helped me with establishing patrol sites. He should be recognized to some compacity please. Thank you \[SENSITIVE CONTENT HIDDEN\]! Review Source jT john T. CFO Security and Investigations Used the software for: 6-12 months ### "Great selling point!" August 23, 2019 5.0 Support is fabulous, Greg has been awesome! Always makes himself available to any questions or issues, as well as the rest of the team! Pros The ease of use; being able to have your employee's pick up this software so seamlessly, it was a surprisingly awesome experience. We're in an industry, where training is always needed but time, is not always your friend, so you have to be creative and proactive in finding new ways to effectively train your staff. That ultimately benefits your clients, which this software has done. Cons None yet, knock on wood! So far it has been the best business decision we have made. Reason for choosing Silvertrac Software It was a shot in the dark to be honest, it may be a strategy thing with other companies. Maybe they don't want there competitors to have this advantage, lol! This software is so good, it will literally get you new business once you explain it to potential clients. I speak from experience, it's already happened several times, no joke! Review Source MH Malinda H. Operations Manager Security and Investigations Used the software for: 2+ years ### "Highly Recommended for use in the Security Industry" October 9, 2020 5.0 Pros This software replaced our old archaic way of tracking and reporting incidents to clients. The setup and implementation was very easy, and the transition went smoothly. The software is user friendly, and the customer service is excellent. Cons I would love it if Silvertrac was able to route map for my patrol officers. Reason for choosing Silvertrac Software Cost. Review Source RL Robert L. VP of Operations Security and Investigations Used the software for: 2+ years ### "Review by Professional Guard and Parol, Inc." November 5, 2020 5.0 This product has increased my business, when I take this on a sales call and show them how it works the client loves it. It proves the guard is on site and show if the are or are not doing their job. You can get the report to automaticity be e-mailed to the client at the end of the shifts Pros Being able to take pictures and attach them to the report and the virous reporting functions such as recording an audio message and attaching it to the report. Cons I would like it to be more user friendly, for those that are not computer savvy. I would like to see this being use also for alarm response so the officer can arrive on site check out the alarm , do his report and submit it. Reason for choosing Silvertrac Software Pricing, the report functions and options of reports. Review Source Shane M. Director of Security Operations Security and Investigations Used the software for: 2+ years ### "A valued Partner" December 6, 2018 5.0 Pros The capabilities that the Silvertrac Software provides for our business needs is exceptional and allows us to not only provide but document and highlight value for our customers. Cons I would propose that SilverTrac offered a "company license" as opposed to individual user licences. Review Source EL Elizabeth L. Asst. Chief Used the software for: 1-2 years ### "Silvertrac has definitely helped us with customer retention and employee accountability." May 1, 2017 4.0 see survey responses Pros The best thing that Silvertrac has done for us is RETAIN CUSTOMERS. The GPS tracking and timestamped photos has definitely built credibility into our services. Also, makes it easy to verify "lone officer" posts with photos, timestamping, and GPS tracking reports. And, the ease of use and easy to train new personnel on the system. Within a few minutes any employee who uses a mobile device can learn Silvertrac in a few short training minutes. There are more pros, but these are my top 3. We cannot see our business without it! Cons It's not a deal breaker, but some upgrades or updates are not as quick as would like to see - especially the device maintenance. If you have more than a couple of devices, the system makes device management a bit nightmarish when trying to figure out which devices to activate and de-activate - this has been my only pet peeve with the system in over a year - and we still cannot give a user defined name to each device for easy and quick identification. Review Source NP Noah P. Account Manager Security and Investigations Used the software for: 6-12 months ### "Silvertrac Software is an effective security tool" November 5, 2020 4.0 We have sites which do not utilize Silvertrac and sites which do. For the ones which do, we see significantly higher client satisfaction and all stakeholders (supervisors/managers/clients) are able to identify internal or site problems much faster than hoping communication occurs through all those elements in the traditional manner. If it's reported in Silvertrac, everyone can see it! Pros The application interface is fairly straightforward and easy to train guards on. The ability to take notes, voice memo's and/or pictures for each incident allows the reporting to be thorough and in-depth. The clients love the url-based, customer interface. It gives them snapshot reporting of their site(s) and allows them to engage with our company management whenever they require more detail. Cons The setup can be a bit tricky. Additionally, geofencing is complicated as well. I can't confirm it's an issue with Silvertrac, but I've had poor reliability when using NFC-based checkpoints. Might be the tags we purchase for the software. Review Source DA Daniel A. Operation Manager Hospitality Used the software for: 2+ years ### "Great technology for security department in Hospitality Industry" November 5, 2020 5.0 Pros I really like the feature I can track and notice how long each Security Guard takes to do patrol on daily basis and shift. We went from an analog system to technology and made everyone more responsible as they had to make patrol with knowing there is a report being sent to me directly. Cons Sometimes I feel the android ios version needs some better polishing just like Apple IOS version which is bettered polished and definitely very good. Reason for choosing Silvertrac Software Silvertrac gave us the choice of buying our own phone also having our own plan not attach to their plan which other companies make a package deal and made their prices more expensive. Review Source Troy N. Vice President of Operations Used the software for: 6-12 months ### "Silvertrac is streamlining our entire operations, especially our report writing and training time. " February 5, 2018 5.0 Pros The thing we like most about the software is that there are no longer stacks of paper everywhere from round reports, nightly reports, etc. We've been able to streamline everything and archive all reports within the software, and have gone mostly paperless at this point - Eco Friendly! Cons The thing we like least is on the programming side. When programming checkpoints with specific issue types there is no way to hide previously created issues types for previously created checkpoints. The more checkpoints and contracts we get, the longer that list will be. Review Source NG Noelle G. Executive Assistant Security and Investigations Used the software for: 1-2 years ### "Silvertrac Review" November 5, 2020 3.0 Aside from the occasional software issues, if the client had more freedom to adjust/customize features that would be great. We wanted permission to edit reports once they were created if the guard selected the wrong property, but were told that only the software developers had that permission and they didn't want to allow clients to do that. Pros Silvertrac is very user friendly both at the admin and user level. Customer service was also top-notch. Our account supervisor, \[SENSITIVE CONTENT HIDDEN\], is amazing to work with. Cons The software is not very customizable and several features are not available to the clients. There were also a few instances of the app not working/crashing for all our employees. Reason for choosing Silvertrac Software The cost was fair, we like the format of the reports & the color coding of issues. Also the Silvertrac team is great to work with. Review Source Similar Products Featured