# Descartes Pacejet Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Descartes Pacejet Software - reviews, pricing plans, popular comparisons to other Logistics products and more. Source: https://www.capterra.com/p/135375/Pacejet --- # Descartes Pacejet Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Descartes Pacejet ## What is Descartes Pacejet? 3G software optimizes everything over-the-road for shippers, 3PLs, and brokers, helping them improve costs, customer satisfaction, and efficiency. The 3G Transportation Suite is the ideal software to optimize all over-the-road modes of transportation, combining a complete suite of transportation software in a modern cloud architecture, with an expansive carrier network, and planning-driven automation. ## What is Descartes Pacejet used for? [Shipping](https://www.capterra.com/shipping-software/)[Logistics](https://www.capterra.com/logistics-software/)[Freight](https://www.capterra.com/freight-software/) Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6500 Per Feature, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Descartes Pacejet?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://descartes.com&name=Descartes Pacejet) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Descartes Pacejet 4.1 (16) VS. [4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/) Starting Price $6500 Per Feature, Per Year Starting Price $149 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (16) Ease Of Use 4.8 (743) Value For Money 4.1 (16) Value For Money 4.6 (639) Customer Service 4.0 (16) Customer Service 4.7 (691) ## Descartes Pacejet alternatives [4.7 (108)](https://www.capterra.com/p/239697/MyCarrier/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (233)](https://www.capterra.com/p/29249/Express/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (46)](https://www.capterra.com/p/152285/FreightPOP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.9 (1,004)](https://www.capterra.com/p/172133/Pirate-Ship/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135375/Pacejet/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Shipment Price Calculation 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Calculation of shipment price based on size, weight, route, timeframe, and carrier. Label Printing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of printing custom labels through various methods. Package Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track the parcel or consignment delivery status Parcel Shipping 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage and organize the shipping, tracking, and delivery of packages Shipment Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Shipping Labels 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate or print labels that contain shipping information for packages Descartes Pacejet 31 features Outsource and manage third party logistics Track and document all activities across devices, networks, and other systems Ship packages/goods by aircraft Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Documents issued by a carrier to acknowledge receipt of cargo for shipment Shipping products/goods in containers Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Transfer of data from one computer system to another Shipping products/goods by land, sea or air Shipping products/goods by land Management of inbound and outbound shipments in the context of international trade Freight forwarder/forwarding agent that transports cargo internationally with knowledge of customs, and international boundaries, etc. Process of printing custom labels through various methods. Freight forwarder/forwarding agent that transports cargo domestically with specialized knowledge of local logistics services Trucks that do not reach full load and can be shared Manage and support multiple locations Track the parcel or consignment delivery status Manage and organize the shipping, tracking, and delivery of packages Generate quotes or estimates for customers Track/optimize rates in relation to usage Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Calculation of shipment price based on size, weight, route, timeframe, and carrier. The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Set up connections to third-party platforms to improve business processes Organize and track the physical movement of goods from one location to another Get Advice We can help you find the software with the features you need. Features 3.9 (16) 3.9 Based on 16 reviews ## Pricing Value for money 4.1 (16) Basic $6,500 Per Feature,Per Year Value for money 4.1 (16) 4.1 Based on 16 reviews ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)[ Oracle CRM On Demand](https://www.capterra.com/p/119990/CRM-On-Demand-Marketing/)[ Plex Smart Manufacturing Platform](https://www.capterra.com/p/81953/The-Plex-Manufacturing-Cloud/)[ Infor CloudSuite](https://www.capterra.com/p/235778/Infor-Cloud-ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (16) 4.0 Based on 16 reviews ## User reviews Overall rating 4.1 Based on 16 reviews Filter by rating 5(8) 4(5) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent AU Anonymous User COO Wholesale ### "Biggest Joke in Shipping" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 9, 2023 During the months long implementation process they give the user no access to add or configure carriers or other important features. They have all the settings only available to their own staff who doesn't understand very much. Then, when it was finally time to go live, my dedicated solution consultant was \[sensitive content hidden\], not answering emails or calls. We had no support during the go live even though there were tasks that Pacejet needed to complete to get us going. When we finally got a hold of someone, they had no idea what they were doing and provided little assistance. Post go live, we were quickly handed over to support. The support experience was the worst I have ever had. They claim to offer live chat, but just don't answer them during their supposed support hours. I was told basic functionality that was broken could only be fixed with a paid feature request. There is clearly a culture problem with this company where not understanding shipping or caring at all about customers is the way of life. Pros The only pro is that it could create labels for small parcel shipments fairly simply. Cons Other than some of the parcel shipping, everything else was absolutely terrible. The people are terrible. The software is poorly thought out and filled with bugs and the company fundamentally does not understand freight shipping. The freight shipping features do not work. The integrations are hardly functional, if it all. Some schedule pickups, some get PRO numbers, some get rates, and some are just totally broken. The company doesn't understand the difference between handling units and pieces. Simple changes they can make in their system are all paid customizations. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Joshua S. Director of Information Systems Wholesale ### "Love PaceJet and their team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2023 I have worked directly with their teams to create customizations needed when needed. There are some that are not able to be made, but they are willing to work with you. Pros I love the ability to customize the system. I love that PaceJet is willing to work with my company to make the necessary changes. Cons The only issue I have with PaceJet is that they do not have a great function for small parcels especially with USPS or their label creation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rocco C. President Retail ### "PaceJet is NOT what it seems! BUYER's BEWARE OF PACEJET!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 20, 2020 To start off the people at PaceJet all really did seem like for the most part that they do care & they are trying to run a reputable business. However, that is where the good comments unfortunately end. Their company from the top down is very confusing. One person just points blame at the next all the way up to the \[SENSITIVE CONTENT HIDDEN\] pointing fingers at other companies or their counterparts. Our project was completely messed up with PaceJet. We asked a lot of pre-sales questions which included going over what shipping carriers we use. We outlined our business goals and needs then were sold on PaceJet by their staff into a multi-year solution. Kicking off the project with kick-off coordinator was straight forward they went over our info again and then we went into the integration phase. By this point now 3-4 people from PaceJet had spoken with us regarding our project. The issue there was months later PaceJet then confirms that about half of the things on our list of issues that came up could not be fixed and its due to the way pacejet was designed. Things that their staff should have instantly said to us prior to even purchasing pacejet! Their staff literally configured business rules for us then that would not work at all due to the way pacejet's software flow works. So we wasted months setting things up and configuring things ultimately that would not work. Also they keep pointing fingers about giving us a refund! A nightmare stay away from them Pros Web/Cloud-based software - issue, however, was PaceJet did NOT work & was not stable at all! Cons Absolutely no user flow! PaceJet expects users to click keyboard buttons or scan 3-4 barcodes just to do a simple task, there is ZERO flow, meaning that when a warehouse employee completed shipping an order, there is no flow. A Normal system would pop-up an input box for your next order to ship, well not with pacejet and this is just one of many fundamental things you will find out when you try to do business with them. You have to scan barcodes and click buttons about 7-9 times just to do a single order if you are using scan pack verification and rate quoting, they overcomplicated the process completely and have no user flow directing the user to what step is next! They have fundamental business flow/setup things not built into their software correctly and then to make matters worst half of their staff understands the way their software works than the other half and your project will be stuck in the middle!. Software CRASHES and does not work. More than 2 times during a 3 month period multiple computers would not be able to print labels from PaceJet. The one time it took their support staff over 2.5 weeks to fix the issue and we made zero changes! Every other software we use printed labels fine, it was only pacejet that crashed multiple times and it was on different computers with different printers, so its not like they could blame the computer type/printer type. This made us very uncomfortable using their software as it was very very buggy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2020 This has been a complex implementation in which all parties have worked beyond the scope of the agreement. We understand the emotional tone of this content and have offered to work with them on remaining components in bringing them live as well as to extend their subscription at no further cost to deliver value. It is our intent to connect with this reviewer and move forward. TC Travis C. Warehouse Manager Warehousing ### "Great shipping software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2018 I think i benefit most, by being able to ship with any vendor from the same shipping source. I can ship UPS, FED EX, and USPS from one page. No more individual software and multiple computer updates. Pros User friendly software, and great customer support to assist with start up . I love how it rates the cheapest option for our company and the customer. Both parties involved can save money. Its also nice how the address is pulled from our main software right into pace jet. We do not have to manually type in shipping addresses, eliminating user error. I love the TRACE OPTION to help figure out why a shipment cannot be shipped. Cons International shipments seem to be difficult to process. I dont technically think this is Pace Jets fault. Its just the nature of the beast when trying to ship internationally. Commodities and HTS codes can be somewhat exhausting to enter. If your company can provide these codes to the product you ship, it should make this frustration disappear, as these codes would be pulled over to pace jet from your main software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2018 Travis, thank you for this awesome review. We encourage you to check out our Beta Program under Support and Get Involved on our website. We're committed to driving continuous innovation through the platform. Josh D. Business Development Manager ### "good app to process the cheapest shipping method by size and weight" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 11, 2018 saving on shipping costs Pros the ability to default to the cheapest shipping method for the size and weight of the package, as well as showing all possible ship options Cons wish there was more customer functionality - meaning settings and rules can be changed by the customer rather than the engineers at pacejet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2018 Thank you, Josh for your feedback. We appreciate your business and look forward to rolling out new features and functionalities that will benefit Pinnacle Peak Trading Company. BB Bill B. IT Director Hospital & Health Care ### "Software seems to run fairly smooth however modifications taken longer than expected to complete" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 May 11, 2018 We can ship product on a day to day basis. Pros It does what we need it to do I guess. I heard however can't validate, as I don't know other software(s) that it has a smaller foot print into NAV. Cons Long execution on modifications. Requires users to logon each time they need to do a rate shop. Working with two vendors to provide shipping functionality is burdensome when trying to get the two to work together to resolve an issue or make a modification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2018 Hi Bill, thank you for your feedback. Your situation at Crest is different than many users, but we are committed to your satisfaction. We will be rolling out new integrations and functionality for Microsoft customers throughout the year. If you are interested in beta testing, please visit our website under Support and Get Involved. GK Gerald k. Software Developer Telecommunications ### "Great technical support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 11, 2018 Our production team are more efficient in processing documents, label and getting shipments out. Our CSR also benefit from being able to see and give our customer the best shipping rates in real time. Pros Api's are easy to use, documentations are there to help. Interface are good there are test tool that can be used to recreate shipment. Logs are also very helpful. Cons Lot's of room for improvement. Still waiting for Purolator certification to do 1 call return waybill Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2018 Gerald, thank you for your review. We're committed to working with Roadpost to deliver the best shipping software possible. We love that you find value in the API. Keep posted for new improvements. If you are interested in beta testing new products, please visit our website and complete the form under "support." Thanks! SD Sathish d. Application Manager Wholesale ### "I really appreciate our Account Mgr / Tech mgr, had good knowledge of process and application" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 11, 2018 Pros Nice integration tool for this purpose, This work and integrates good with Netsuite and Also with our WMS Adv Cons Some customization was not easy to approach, One example was to avoid few transactions not to be pushed into Paceject we had difficulties and found a long work around Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2018 Satish, thank you for your review. We appreciate your business and are committed to continuing to support a robust NetSuite integration, offering new modules and tools to help you grow your business through better shipping. SJ Shwannna J. Executive Asssistant ### "Life Saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 11, 2018 Pros Outstanding Customer service! The software makes life easier and help save money on shipping. I love it offers a several reports to analyze shipping needs. Find the best carrier for a lower cost. It allows you to consolidate shipments. It has made our shipping department easier. Cons Some forms are not automatic in the software and if the company need it to be generated its an additional cost. Pacejet considers this a customization forms. Their are days we need scan form sheet for USPS and this is not offered through the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2018 Shwanna, thank you for your feedback. We're thrilled that you are happy with the customer service! We work hard to make sure customers are happy and continue to grow their businesses through better shipping processes--we call it the science of shipping. We encourage you to talk to our Customer Success team to see what can be done to address any future issues and concerns. Thank you! DH Doug H. Assistant General Manager ### "Great product, easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 April 19, 2018 Pros The best part about Pacejet is the ease of use and how well it works with Netsuite. Has really taken our mom and pop to the next level. It allows us to ship via multiple carriers. Has definitely helped increase our daily ship outs. Cons Occasional downtime, reporting could be better too. Customer service could be improved. Other than that I honestly don't have any other issues. This is a great product and works well with our main system (Netsuite). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 17, 2018 Doug, thank you for your feedback. We encourage you to submit your interest to being part of our advisory board or in testing beta products. New tools like ShipOptics reporting may help with issues you've previously experienced. We look forward to working with you to continue to improve the platform and bolster the existing integration with NetSuite. We're committed to your success. 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