# Page 2 | ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ActivTrak the right Remote Work solution for you? Explore 577 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (577) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ActivTrak ## Showing most helpful reviews Showing 26-50 of 577 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB ROBERTO B. Manager Architecture & Planning Used the software for: 1-2 years ### "Effective Monitoring Solution" December 10, 2025 5.0 My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. Pros ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. Cons One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. Review Source Scott S. Director Food & Beverages Used the software for: 1-2 years ### "High License Fee Increases, Poor Customer Service & Cancellation Issues!" October 23, 2025 1.0 Customer interactions with support and sales have been poor, almost robotic with canned responses on anything except when they're trying to get more money out of you with plan or feature upsells. The cancellation process is purposely designed to trap you in a yearly contract and make cancelling from the mandatory auto-renewal (no way to disable this) as difficult as possible jumping through hoops. The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity. Pros The ability to detect "mouse clicker" activity monitoring cheating, category based alerts, and event based screenshots. Cons The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher-priced plan and added cost features. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. The agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. Alternatives considered [Teramind](https://www.capterra.com/p/172645/Teramind/)[DeskTime](https://www.capterra.com/p/168660/DeskTime/)[Insightful](https://www.capterra.com/p/142813/Workpuls/) Reason for choosing ActivTrak Needed a solution for deployment with remote workers during the Covid period, not enough time to fully evaluate other companies solutions as we would have liked. Review Source AD Ashley D. CCM Consumer Services Used the software for: 1-2 years ### "Tracking Data " December 15, 2025 4.0 It has been a good experience overall. Whenever I’ve had questions in the past and reached out for help, I received a quick response and clear answers. I really appreciate the fast response and support. Pros I like than I can break down the activity daily and per person. I really enjoy using this system because it makes tracking and reviewing data incredibly simple and organized. I like that I can break down activity by each person, which helps me clearly see individual performance and accountability. Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time. I also appreciate that it provides a lot of data, including both active and inactive activity, which gives a complete picture of what is happening. This flexibility saves time and makes managing data much more efficient. Cons Overall, the employee tracking system is useful and provides a lot of detailed data, but it can be a little hard to navigate at times. Some features are not as intuitive as they could be, and it can take extra time to find specific information or reports. Once you become familiar with the layout, it does offer valuable insights and tracking capabilities, but the learning curve can be frustrating at first. With improved navigation and a more user-friendly design, this system could be much more efficient and easier to use on a daily basis. Review Source Response from Birch Grove Software December 16, 2025 Hi Ashley, Thanks so much for taking the time to share your feedback. I see we're delivering a 5-star experience in some cases but have some room to improve in others. If you'd be willing to share more detailed feedback with our product or success team, I'd love to connect you. Please email me at team@activtrak.com if you'd be willing to do that. Thanks again for your feedback, Megan LP Leo P. CFO Publishing Used the software for: 1-2 years ### "Auto-Renew Trap and Canned Responses" March 9, 2026 1.0 When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team Pros The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees Cons DO NOT DO BUSINESS WITH THESE PEOPLE! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. Review Source BM Bette M. Supervisor-Trainer Insurance Used the software for: 6-12 months ### "ActivTrak Use " December 10, 2025 4.0 It is useful for seeing when employees sign in, and out and what they are on during the day. I have been able to find when some employees were working from home and there were no activities or employees are on sites they should not be at work. Pros I am able to see what sites people are on, and how much productive time they have had. You can narrow down specific dates and times to look at for groups and individuals. I can get weekly comparison reports for productivity. Cons It will show the site someone is on the most and could be something running in the background. When I look at the actual sites they were on it does not match up in the individual items vs. the overall on the first screen. Review Source dK dawn K. IT PM Security and Investigations Used the software for: 1-2 years ### "worth the price" December 10, 2025 4.0 this is a good product for the price. customer support has been very helpful when I have needed them Pros setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. Cons cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing Alternatives considered [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) Reason for choosing ActivTrak activtrak has the lowest price. but less functionality Switched from [Teramind](https://www.capterra.com/p/172645/Teramind/) activtrak had the lowest price than the others Review Source Amber L. Owner Consumer Goods Used the software for: Less than 6 months ### "Not for open minded businesses" February 20, 2026 5.0 It was a tug-of-war between high-level strategic clarity and low-level cultural friction. The software provides the "truth" through data, but it didn't easily allow a personalized and understanding approach. Pros I found the most value in ActivTrak's ability to act as a protector of your team’s well-being, rather than just being a clock-watcher. Cons I find the software’s logic frustratingly narrow. ActivTrak is notoriously bad at distinguishing between someone staring at a screen because they are deeply analyzing a creative problem and someone who has simply walked away to get coffee. Review Source JP Jules P. Senior Manager, Growth Marketing Marketing and Advertising Used the software for: 1-2 years ### "Decent app" December 15, 2025 3.0 Pros All the data that is available to monitor team activity and performance. It's useful knowing who is working on what and when. Cons There are features that I wish were more intuitive. For example I often have to look around in multiple places for things that would make more sense in one place, but are found elsewhere. Review Source Response from Birch Grove Software December 16, 2025 Hi Jules, Thanks for sharing your feedback. If you'd be willing to share additional details, I'd love to connect you with our product or success teams to capture it. Please let me know if you'd like to do that. Thanks again for taking the time, ~Megan DC Dan C. Manager Financial Services Used the software for: 6-12 months ### "So far... So good!" September 12, 2024 4.0 Overall it has been a great experience and ActiveTrak has proven to be a useful tool Pros ActivTrak has been a great tool for monitoring productivity across my team. The ability to set the parameters and also conduct on spot auditing has been great to the development of my team. Cons I wouldn't say it's what I like the least, but I wish we could have a way to save screen activites, at least snapshots to be reviewed at a later time. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[Hubstaff](https://www.capterra.com/p/132376/Hubstaff/) Reason for choosing ActivTrak Better system overall, more functionalities that we needed. Review Source Response from Birch Grove Software September 16, 2024 Hi Dan - Thanks for sharing your ActivTrak experience! We do have a screen details capability that addressed what you've noted in the "con" section. If you're interested in learning more about that, please send me an email at team@activtrak.com and I'm happy to connect you to the right person. Thanks again for your feedback, Megan NA Nava A. Assistant Manager Commercial Real Estate Used the software for: Less than 6 months ### "Good for Tracking Team Productivity" September 25, 2025 4.0 Pros ActivTrak makes it easy to see how our team is spending their time. It’s helpful for keeping track of productivity, especially since we manage a lot of moving parts, office rentals, conference room bookings, and customer support. The dashboard is clear, and the reports are useful for checking in without micromanaging. Cons Sometimes it marks useful work as “unproductive,” especially if we’re on certain websites or tools that don’t look like work to the system. Also, it can get a bit pricey as you add more team members. Review Source CT Craig T. Director of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Keeping an eye on your team's productivity all in one place" December 9, 2025 5.0 Having this software gave us levels of transparency into our Sales Development Representatives who were based in multiple locations, without this we would be at a financial and productivity loss. Pros Detailed reporting of time tracking and websites visited, this was a key piece of software for us when we had remote staff in both the continental USA and South Africa. Cons Having to sign up for 1 year of a license is not my favorite, we wanted to do a monthly and at worst every 3 months, Review Source JL Joseph L. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software that works as intended" September 17, 2024 4.0 Works well, easy to deploy and scale would highly recommend it for both productivity and security for company devices. Pros Easy to install, works across pc and mac Cons User Aliases don't always work so if you use a generic login things can overlap Review Source Response from Birch Grove Software September 18, 2024 Hi Joseph - We appreciate you taking the time to share your experience with ActivTrak. If there's anything we can do to turn that 8/10 into a 10/10 for recommending us, please let me know! Thank you! ~Megan Thanks again! ~Megan MD Matt D. Director of Corporate Sales Consumer Goods Used the software for: 1-2 years ### "Just what our business needed" September 24, 2024 4.0 Our experience with ActivTrak has been positive. It meets our needs to measure productivity of our teams in office and working remotely. Pros We are able to monitor productivity among our teams and individuals. It helps us to provide coaching to improve our empoyees. Cons There are so many versions of reports, it can be a bit overwhelming and confusing to hone in on the exact metrics you need to measure. Review Source Response from Birch Grove Software October 3, 2024 Hi Matt, Thanks for sharing your feedback. I'd love to suggest that you check out ActivTrak Academy. It's full of on-demand courses and videos to help you get the most out of your experience. Thanks again! Megan RK Ryan K. IT Manager Wholesale Used the software for: 2+ years ### "Great solution, more data would be better" August 26, 2024 4.0 Pros It is a simple tool that works really well and gives me basic information I need. Cons I would like more specific data, it feels like for the price it needs more. Review Source Response from Birch Grove Software October 3, 2024 Hi Ryan! Thanks for taking the time to share your feedback! I'm curious what else you'd like to see and if you'd be interested in giving more specific feedback? I'd love to help you get more value from ActivTrak — and it might just be pointing you in the direction of the right resources! Thanks again! ~Megan JC Jennifer C. RCM Director Hospital & Health Care Used the software for: 1-2 years ### "Useful Tool" September 12, 2024 4.0 Good tool to monitor remote workers. Can be a little time consuming to dig down into reports to get the detailed info that is sometimes needed but overall it is helpful. Pros The ability to see what our employees are working on. Cons The reporting is sometimes a little difficult to decipher. Review Source Response from Birch Grove Software September 13, 2024 Hi Jennifer - Thanks so much for taking the time to provide a review. Have a great weekend! ~Megan PB Paul B. Director of Accounting Management Consulting Used the software for: 6-12 months ### "Thanks ActiveTrack" September 18, 2024 4.0 Great! I need to go to active track academy and learn how to use the software better. Pros Great Metrics with enough detail to clearly see an employees day, how they are working, how much time they are spending on each tasks, etc. Cons Don't have anything I an see as a con at this point. Review Source Response from Birch Grove Software October 3, 2024 Hi Paul, Thanks for sharing your feedback — and happy to see the software is helping! Please let me know if you have any questions or feedback on the Academy as you dive in! ~Megan SD Stephanie D. Director Insurance Used the software for: 1-2 years ### "We love using ActivTrak!" September 18, 2024 5.0 Pros The dashboards and easy to read summaries of time categories. Cons It sometimes has glitches where I am unable to view my teams time on a given day. Review Source Response from Birch Grove Software September 23, 2024 Hi Stephanie - Thanks so much for sharing your experience. If you'd like to give more specific feedback about the glitches, we'd love to hear about it so we can see if we can address it. Thanks again! Megan ST Samantha T. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Service" September 12, 2024 5.0 ActivTrak has been a great tool for us to track to productivity of our remote employees, and also helps us determine when an employee left, if they forget to clock out. Pros Being able to make sure remote employees are being productive. Cons When over user count, information will not display. Review Source Response from Birch Grove Software September 16, 2024 Hi Samantha, Thanks for sharing your experience with us — and your peers! We appreciate you taking the time to do so. Have a great week! Megan SS Sasha S. Director of Business Intelligence Marketing and Advertising Used the software for: 2+ years ### "Think Twice" October 10, 2023 1.0 We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings. Pros When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early. Cons Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one. Reason for choosing ActivTrak They sold us on how much better they were than the competitors. I regret it. Review Source FR Felipe R. IT admin Real Estate Used the software for: 2+ years ### "Activtrak Review" December 6, 2021 5.0 It's been an overall great experience, their support is amazing and fast at replying, the agent does what it advertises and it has helped us greatly as of late with all the remote work being done. Pros What we like the most is the fact that we can categorize activities as productive or unproductive, this helps us have a more accurate report when checkin out productivity and keeps us well informed of which users are accesing unproductive websites or applications, also the fact that we can customize the schedule in which the agent keeps track of activities since a lot of our employees are woking from home using their personal devices and they can use them withough worries during their free time. Cons The installation process can sometimes be difficult as some firewalls and antivirus softwares block the agent from recording any activities, this means that even if the agent is sucessfuly installed we still don't get any records from it on that particular computer, it can be easily solved by adding exceptions to the software but not everyone is comfortable doing so since some are using their personal devices. Review Source BC Brent C. Owner Information Technology and Services Used the software for: I used a free trial ### "MINIMUIM USERS AND ANNUAL AGREEMENT REQUIRED - GO SOMEWHERE ELSE" May 7, 2024 1.0 Cons Could not test all features during demo. They require a one year paid up front commitment and 5 users minimum. Not the same company it used to be. Review Source jF joel F. COO Retail Used the software for: 2+ years ### "How to monitor activity and productvity of your team" May 2, 2024 5.0 Pros Activtrak is very easy to deploy. Very intuitive ui. Clean and simple design. Search function is very Cons The price is a little bit high after they chnaged the pricing tiers a few years ago. Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: 2+ years ### "A way to see what is going on to a point" September 5, 2023 3.0 ActivTrak is good in some ways but needs very careful evaluation and non excessive implementation, we opted in the end to use other logging and to ensure the message was to employees we aren't sitting watching every move as doing so would alienate a highly already productive team. Pros ActivTrak is fairly hidden though can be found by developers/competent IT people who know what to look for and it gives a way to be able to see after a fair amount of customising and configuring. Some elements such as seeing what is being used are useful but also we did seem to be logging quite excessively information we didn't need to capture. Cons After spending a while customizing and adding what to track we did start to wonder if this too was taking more time than the benefits and it is also worth noting that ActivTrak doesn't take into account non computer based interactions so you might see a period of inactivity when someone is actually logged into a different system or on a different task then ActivTrak is blind to this interaction. We also noted that there is a risk people within your business think its a bit excessive and similar to forcing employees at home to keep a webcamera on all day. Review Source Jon S. Business Development Marketing and Advertising Used the software for: 1-2 years ### "ActiveTrak - When you want to really monitor your employees/workers remotely" June 30, 2022 5.0 Very good overall experience. Easy to use, and install. Pros This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. Cons One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. Review Source DD Derek D. Chief Deputy Township Assessor Government Administration Used the software for: Less than 6 months ### "From the initial download to the first use, it was so easy and intuitive. " February 7, 2018 5.0 Productivity is always hard to measure, but this software makes it easy to see what programs or websites are consuming or distracting from our work goals. I don't like to use it as a spy tool. I prefer to use it to troubleshoot areas for improvement. Or use the screenshots to see when an error or crash occurs to see the events that lead up to the software fail. This is a GREAT troubleshooter option, see what the station saw. Love that it can be accessed from remote seamlessly. Pros The easy interface and how easy it is to code applications and website as productive or non-productive. It gives a GREAT picture of the productivity of the workstations. I like that it can block websites as well with one caveat (see cons). I will say this blocker is 100% effective, where websites blocked by the router can be accessed using an alternate method. The Screenshots are helpful, not as a spy tool, but in determining errors when one of our programs is having trouble, we can see the error screen the operator saw through the screenshots. Great troubleshooting. Screenshots also let me assist the operator when I am in a remote location, I can see what they are asking and assist quicker than actually remoting into the workstation for minor questions. EVERY INTERACTION WITH THIS PROVIDER HAS BEEN MORE THAN EXCELLENT, and they are eager to help and take suggestions and criticism to assist or improve their already great product. You are not alone after you download or purchase. Another good feature is on the workstation the program runs in the background and is completely invisible to workstation, it doesn't slow the system down, nor cause the workstation any troubles. Cons When you block a website, it is always blocked. I would like to release the block during non-business hours. For instance, if my employees want to check their emails, Facebook, I have no problem with them doing this before work, after work or during lunch. I did load my work hours into the system, but tech support said right now it an "always" block. I don't want to have to come in and turn the blocks on and off manually. Other than that, this is the best program I have found. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.