# ActivTrak Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ActivTrak the right Employee Monitoring solution for you? Explore 591 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135366/ActivTrak/reviews --- ActivTrak 4.5 (591) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 30th, 2026 # Reviews of ActivTrak Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews AD Ashley D CCMConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “Being able to view the data per day is extremely helpful for daily monitoring, and the weekly breakdown allows me to easily identify trends and patterns over time.“ December 15, 2025 RB ROBERTO B ManagerArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends.“ December 10, 2025 DD Derek D Chief Information OfficerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It has provided helpful visibility into employee time and productivity, allowing us to better understand work patterns and have more informed, data-driven conversations with our team.“ April 20, 2026 JH Jeffrey H PresidentComputer Networking, 2 - 10 employeesUsed the software for: 6-12 months. “Reporting is especially painful; pulling meaningful data requires jumping through multiple screens and dealing with poorly structured dashboards that don’t align with real-world needs.“ April 20, 2026 RB ROBERTO B ManagerArchitecture & Planning, 51 - 200 employeesUsed the software for: 1-2 years. “This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution.“ December 10, 2025 Scott S DirectorFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity.“ October 23, 2025 DD Derek D Chief Information OfficerInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, ActivTrak has helped us move toward a more data-driven, fair, and consistent approach to tracking time and productivity, making it a solid solution for organizations looking to support performance while maintaining a respectful workplace culture.“ April 20, 2026 LP Leo P CFOPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions.“ March 9, 2026 ## Showing most helpful reviews Showing 1-25 of 591 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jon S. Business Development Marketing and Advertising Used the software for: 1-2 years ### "ActiveTrak - When you want to really monitor your employees/workers remotely" June 30, 2022 5.0 Very good overall experience. Easy to use, and install. Pros This lets you spy on their screen and see what they see. You can block out website from loading. For example: employees during working hours can't load Netflix. You can also monitor when their computer goes to sleep and when they are inactive. Cons One of the employees uses a MacBook Pro. When his iOS updates sometimes the permission setting of ActiveTrak need resetting. Review Source dK dawn K. IT PM Security and Investigations Used the software for: 1-2 years ### "worth the price" December 10, 2025 4.0 this is a good product for the price. customer support has been very helpful when I have needed them Pros setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. Cons cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing Alternatives considered [Veriato Workforce Behavior Analytics](https://www.capterra.com/p/161116/Veriato/) Reason for choosing ActivTrak has the lowest price. but less functionality Switched from [Teramind](https://www.capterra.com/p/172645/Teramind/) had the lowest price than the others Review Source Response from Birch Grove Software April 22, 2026 Hi Dawn! Thanks for sharing your feedback (and apologies for the delay in response!). Screen details is available as an add-on if your business needs that for compliance reasons. Feel free to email me if you need more information about that! ~Megan CA ChoCha' A. IT Director Warehousing Used the software for: 2+ years ### "Excellent Add-on to other tools " April 15, 2026 5.0 Im able to quickly get what i need. The cost is reasonable. When needing assistance, someone is there to help. Not used reporting, but have been able to export a list of activities. Pros I like the most that it is easy to get what i need. Im able to share information with my executives. Can export out files if needed. Our team are able to track time productivity of end users. Cons i haven't navigated enough to know what not to like. I have plans this year to venture and user more of the software that it has to offer. Review Source Response from Birch Grove Software April 22, 2026 Hi ChoCha', Thank you so much for taking the time to share your feedback! ActivTrak's Academy is a great place to learn more about the product. Here's a link to check it out when ready: https://academy.activtrak.com/ Thanks again! ~Megan Scott S. Director Food & Beverages Used the software for: 1-2 years ### "High License Fee Increases, Poor Customer Service & Cancellation Issues!" October 23, 2025 1.0 Customer interactions with support and sales have been poor, almost robotic with canned responses on anything except when they're trying to get more money out of you with plan or feature upsells. The cancellation process is purposely designed to trap you in a yearly contract and make cancelling from the mandatory auto-renewal (no way to disable this) as difficult as possible jumping through hoops. The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity. Pros The ability to detect "mouse clicker" activity monitoring cheating, category based alerts, and event based screenshots. Cons The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher-priced plan and added cost features. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. The agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. Alternatives considered [Teramind](https://www.capterra.com/p/172645/Teramind/)[DeskTime](https://www.capterra.com/p/168660/DeskTime/)[Insightful](https://www.capterra.com/p/142813/Workpuls/) Reason for choosing ActivTrak Needed a solution for deployment with remote workers during the Covid period, not enough time to fully evaluate other companies solutions as we would have liked. Review Source LP Leo P. CFO Publishing Used the software for: 1-2 years ### "Auto-Renew Trap and Canned Responses" March 9, 2026 1.0 When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team Pros The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees Cons DO NOT DO BUSINESS WITH THESE PEOPLE! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. Review Source RB ROBERTO B. Manager Architecture & Planning Used the software for: 1-2 years ### "Effective Monitoring Solution" December 10, 2025 5.0 My overall experience with has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. Pros ’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. Cons One limitation of is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. Review Source Amber L. Owner Consumer Goods Used the software for: Less than 6 months ### "Not for open minded businesses" February 20, 2026 5.0 It was a tug-of-war between high-level strategic clarity and low-level cultural friction. The software provides the "truth" through data, but it didn't easily allow a personalized and understanding approach. Pros I found the most value in 's ability to act as a protector of your team’s well-being, rather than just being a clock-watcher. Cons I find the software’s logic frustratingly narrow. is notoriously bad at distinguishing between someone staring at a screen because they are deeply analyzing a creative problem and someone who has simply walked away to get coffee. Review Source MC Mary C. Chief Financial Officer Government Administration Used the software for: 1-2 years ### "Good for the team." April 23, 2026 5.0 Overall, this tool has been helpful for managing my people and has also been a good resource when have concerns regarding individual productivity. Pros I like the ability to define a period and see the activity down to the a particular person and their activities within the systems. I also like the ability to export any report to EXCEL for further analysis. These tools assist me greatly in monitoring the productivity of my employees. Cons Using has been a learning process for myself. The learning curve for the supervisor has taken a bit. Review Source LD Lynda D. Senior VP Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great monitoring system" May 14, 2026 4.0 Overall, it is a great product to allow our company to know that employees are working when they should be working. Pros It allows me to determine if workloads are evenly distributed as well as monitoring workloads to determine if we are overstaffed. Cons It is not connected to ADP. I have to closely monitor time off and remove that out of the data. It skews data and cannot be taken at face value. Review Source SA Shelly A. CFO Marketing and Advertising Used the software for: Less than 6 months ### "Easy to Use and Provides Great Insights" April 23, 2026 5.0 It was a great experience and gave amazing insights to what the team is doing each day. Ranking sites and apps is very useful. Pros I really liked the quick look at the email each week and then I could drill in more as I have time. The dashboards are easy to read as well. Cons I didn’t like how my team would show unproductive while on a Teams meeting. I like that my team isn’t multitasking on meetings but don’t want them to show unproductive. Review Source CG Chesky G. DOF Utilities Used the software for: Less than 6 months ### "Got true team performance in ways I never had" December 18, 2025 4.0 I am extremely delighted and love the outcome. While there is improvement needed overall, it's fantastic. Pros Got a full team performance in a way I never could before. I very much appreciate the live report in particular the activity log achieved a level of team performance that I never thought possible before. The experience was incredibly rewarding and enlightening, allowing me to see how well our team can work together. This level of transparency helped us identify strengths and areas for improvement. Cons The website is a lot and not very user-friendly. The website is quite overwhelming and not very easy to navigate. Review Source Response from Birch Grove Software December 29, 2025 Hi Chesky! Thanks so much for taking the time to share your experience with ActivTrak. I particularly loved seeing that you've gotten a "full team performance in a way (you) never could before." I will be sure to pass along your high-level feedback on navigation. If you'd like to share more details on that, please email me and I'll connect you. Thank you! ~Megan NA Nava A. Assistant Manager Commercial Real Estate Used the software for: Less than 6 months ### "Good for Tracking Team Productivity" September 25, 2025 4.0 Pros makes it easy to see how our team is spending their time. It’s helpful for keeping track of productivity, especially since we manage a lot of moving parts, office rentals, conference room bookings, and customer support. The dashboard is clear, and the reports are useful for checking in without micromanaging. Cons Sometimes it marks useful work as “unproductive,” especially if we’re on certain websites or tools that don’t look like work to the system. Also, it can get a bit pricey as you add more team members. Review Source JL Joseph L. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software that works as intended" September 17, 2024 4.0 Works well, easy to deploy and scale would highly recommend it for both productivity and security for company devices. Pros Easy to install, works across pc and mac Cons User Aliases don't always work so if you use a generic login things can overlap Review Source Response from Birch Grove Software September 18, 2024 Hi Joseph - We appreciate you taking the time to share your experience with ActivTrak. If there's anything we can do to turn that 8/10 into a 10/10 for recommending us, please let me know! Thank you! ~Megan Thanks again! ~Megan CC Christine C. Director Hospital & Health Care Used the software for: 6-12 months ### "Activtrak recommended" September 13, 2024 4.0 Okay overall I just wish the website was easier to use. Pros It does the job and I'm able to see when employees are working Cons Set up is confusing especially if you have to reinstall, as is the website. I wish I could view the screen without additional fees. Review Source Response from Birch Grove Software September 16, 2024 Hi Christine! Thanks for taking the time to rate and review ActivTrak and share your experience with others. If you'd like to provide more detailed feedback, I'd love to hear it. Please feel free to email me at team@activtrak.com if so. I'd love to connect you with the Product Team. Thanks again, Megan PB Paul B. Director of Accounting Management Consulting Used the software for: 6-12 months ### "Thanks ActiveTrack" September 18, 2024 4.0 Great! I need to go to active track academy and learn how to use the software better. Pros Great Metrics with enough detail to clearly see an employees day, how they are working, how much time they are spending on each tasks, etc. Cons Don't have anything I an see as a con at this point. Review Source Response from Birch Grove Software October 3, 2024 Hi Paul, Thanks for sharing your feedback — and happy to see the software is helping! Please let me know if you have any questions or feedback on the Academy as you dive in! ~Megan SD Stephanie D. Director Insurance Used the software for: 1-2 years ### "We love using ActivTrak!" September 18, 2024 5.0 Pros The dashboards and easy to read summaries of time categories. Cons It sometimes has glitches where I am unable to view my teams time on a given day. Review Source Response from Birch Grove Software September 23, 2024 Hi Stephanie - Thanks so much for sharing your experience. If you'd like to give more specific feedback about the glitches, we'd love to hear about it so we can see if we can address it. Thanks again! Megan SS Sasha S. Director of Business Intelligence Marketing and Advertising Used the software for: 2+ years ### "Think Twice" October 10, 2023 1.0 We started the partnership (well we thought it was a partnership) in 2020 when our entire workforce went remote for Covid. We intended to use for productivity coaching but it became too cumbersome to be of any real value. The system never seemed to work just like it should and customer service was awful or none existent. We made the decision to leave for several reasons and even with the issues in the platform and poor customer service, they insisted on holding to the year contract they lock you into. I requested a partial refund for the remaining time and they ran me in circles for 8 full weeks (probably hoping i'd just go away) before they finally got on a call with me, just to try to upsell me more and waste my time. They say they care about a partnership but they have the legal right so no dice. I understand we have a contract but we are always willing to work with our own customers in individual circumstances and I believe we had a strong case to get a partial refund. If you look, they do an exceptional job with their digital marketing to not allow any reviews on most platforms... only on places they can pay to put their fake reviews in and real customers can't comment. That is not the practice of an honest company to me and doesn't let the consumer do real research. There are other platforms out there who do the same thing, while their UI may not be as pretty, their service and functionality ore than make up for the visual shortcomings. Pros When it worked, could view live screens or screenshots to use for productivity coaching as well as catch behaviors like job searches early. Cons Customer service was atrocious. Agressive with you to get you to buy /renew but abandon you as soon as you pay. Product never worked like it should. Alerts constantly broke. System was agonizingly slow to the point it was almost unusable unless you wanted to pay a full time person to review. The data classification system was not smart - you would expect once you classify a URL as one thing it would remember it but instead had to spend hours each week re-classifying the same thing over and over just to have the data show up correct to be able to coach the team. If you want any of the features or reporting that woudl actually maybe be helpful to give you insights and save you time... expect to shell out more money for each one. Reason for choosing ActivTrak They sold us on how much better they were than the competitors. I regret it. Review Source AF Aaron F. DevOps Manager Information Technology and Services Used the software for: 2+ years ### "A way to see what is going on to a point" September 5, 2023 3.0 is good in some ways but needs very careful evaluation and non excessive implementation, we opted in the end to use other logging and to ensure the message was to employees we aren't sitting watching every move as doing so would alienate a highly already productive team. Pros is fairly hidden though can be found by developers/competent IT people who know what to look for and it gives a way to be able to see after a fair amount of customising and configuring. Some elements such as seeing what is being used are useful but also we did seem to be logging quite excessively information we didn't need to capture. Cons After spending a while customizing and adding what to track we did start to wonder if this too was taking more time than the benefits and it is also worth noting that doesn't take into account non computer based interactions so you might see a period of inactivity when someone is actually logged into a different system or on a different task then ActivTrak is blind to this interaction. We also noted that there is a risk people within your business think its a bit excessive and similar to forcing employees at home to keep a webcamera on all day. Review Source LT Luca T. Senior Software Engineer Information Services Used the software for: 1-2 years ### "User feedback for ActivTrak" December 28, 2022 4.0 I have had a very positive experience with . The software is very intuitive and easy to use, and the customer service is excellent. I have been able to quickly set up and monitor employee activity, and have been able to quickly identify areas of inefficiency or potential risk. I have also found the reporting features to be very helpful in helping me to track progress and identify areas of improvement. Overall, ActivTrak has been a great tool for helping me to better manage my business. Pros is a cloud based software that allows employers to monitor employee activity in the workplace. It provides real time insights on employee behavior, productivity, and engagement. The software is designed to help employers improve their workplace productivity, reduce cyber security threats, and gain valuable insights into how their employees are using their time. ActivTrak provides comprehensive analytics and comprehensive reports that allow employers to gain a better understanding of how their employees are working and how they can improve their productivity. It is also designed to be easy to use, so employers can quickly and easily set up the software and start monitoring employee activity. Cons does not offer a mobile app to monitor employee activity on the go. Review Source GR Grietz R. Senior Business Analyst Outsourcing/Offshoring Used the software for: 1-2 years ### "A BPO Essential Tool" May 25, 2021 4.0 I would say that its worth its price. Ever since we started our Work From Home set up, managing the team has been made easy by . We are able to monitor our team's activities as it relates to their productivity and we are able to keep our word to our clients about protecting their data and prevent any data security breaches. Pros I love how it integrates productivity tracking and security in one platform. This is the tool to help you manage your company effectively especially for outsourcing companies like us. It tracks the productivity of our offshore team and generates a comprehensive report that could help assess a staff or a team's needs in their operational day to day activities. Cons None. I would say that the features offered by are functional and beneficial. This makes sense because they are open for suggestions and they conduct webinars from time to time where they provide information about a new feature and gather information about what could possibly be a helpful feature in the future. Reason for choosing ActivTrak We chose because at that time we thought we needed a tool that would provide us a way to monitor productivity and data security while operating a work from home set up and it indeed does the job. Review Source FP Frances P. Employee & Labor Relations Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "A Must Business Security Feature!" June 10, 2022 5.0 This is a must application for businesses! Whether you have employees on site or remotely, will help ensure your business is protected. Aside from that, it will also help you ensure to have receipts (evidences) for any activities that are not in line with your business requirements/processes. Pros This application has helped us a lot in ensuring we are able to protect the business from any fraudulent and non ethical practices that may put the business in a difficult position. Moreover, has helped us in ensuring we have proper documentation when we have to deal with any infractions. Cons NONE! I love how convenient and helpful this application has been towards my work and the business I support with. I cannot think of anything I don't like about this application. Review Source Muhammad T. Owner Used the software for: 2+ years ### "It helped track my employees in stealth mode. I can judge behavior of my employees and keep eye on." July 3, 2018 5.0 peace of mind about progress of my employees. Pros Recent screen shots help get overview at a glance about what your employees doing. One can monitor from anywhere or on the go. website blocking is very easy and its very difficult for employees to track whats going on their system. For home users its free to monitor 3 computers with enough data Cons Price is bit high as compared to other solutions. Also paying annually is also a paid and they don't offer monthly payment options Review Source ML Mark L. Software Project Mgr / Parent Semiconductors Used the software for: Less than 6 months ### "It allows me to monitor what my kids are doing on the Internet which is invaluable these days" January 12, 2018 4.0 I allows me to closely monitor my children's PC usage to keep them out of trouble and on track with their school work. Pros Given the heft price I like the fact that there's a free version of the software. From a feature perspective I like the ability to see a history of screenshots and the ability to monitor usage real-time. I also like the new feature that was recently added that allows me to easily exclude people I do not want to monitor. Another really great thing about this product is not the product itself, but the technical support team that supports it. The quality of help I received and the timeliness of responses was absolutely awesome! Cons The thing I like least is the price. As a non-business user I'd be willing to pay a reasonable price for the software, but the current price is simply way too high for the ability to monitor my children's PC usage. Sure, it's important to me as a parent, but not at the current price. I have mentioned this software (as well as other phone monitoring software) to other parents and I'm confident if the price was in the sub $100 range, you'd sell a LOT of licenses to parents! Add support for monitoring Apple and Android phone usage for the same price and you'd be amazed how many you'd sell to parents. All parents I talk to are looking for these capabilities. Of course, the other limitation I'd like to see changed is the fact that the screenshots are only captured when a screen is shown for 20 secs. I know this is a limitation of the free version. Again, I'd be willing to pay for the ability to specify the cadence of screenshots, but not at the current price. Review Source VR Verified Reviewer Assistant Vice President - Conslt App Prog Banking Used the software for: 6-12 months ### "Great Product and Service" January 22, 2018 4.0 This product can do exactly what they are advertising. You can set this program up on a computer and once that computer is logged into, the program is tracking at all times. The activity report is very detailed and it shows when a screenshot was taken. Pros You can see screenshots of different time intervals and you can export the time to excel for records. It has very easy to use interface and track the productive time effectively. it also provides two factor authentication along with Active directory integration which completed the feature list. Cons All the stored information can eat up your hard drive space very quickly. No OCR for screenshots it captured and no keylogging mechanism is provided. Review Source Naveen Kumar B. Head - Digital Marketing Used the software for: 2+ years ### "Intuitive and Easy to use, Among the best" January 18, 2018 5.0 I travel a lot due to my work profile, makes my employees monitoring easy. Pros almost impossible to detect user friendly dashboard optimum space to store screenshots free to use for 3 devices simple installation process Cons could have been more economical for paid versions. to check out pricing you have to create an account. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.