# Employee Navigator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Employee Navigator the right Benefits Administration solution for you? Explore 181 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135330/Employee-Navigator/reviews --- Employee Navigator 4.6 (181) [View alternatives](https://www.capterra.com/p/135330/Employee-Navigator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Reviews of Employee Navigator Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews NS Nora S Director of Human ResourcesCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “Open enrollment process is a breeze, ability to customize dashboards and materials, great support, and Integration with our HRIS Paycor.“ June 30, 2025 KC Karen C Payroll and Benefits ManagerMuseums and Institutions, 201 - 500 employeesUsed the software for: More than 2 years. “There are a couple of deduction codes that aren't able to feed over to my payroll system, and I have to manually update them. “ May 14, 2025 EC Emily C VP of HRHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “We have used Employee Navigator for the past 3+ year and we are extremely happy with its functionality. As I previously stated, it has cut out a lot of the leg work for me and automated our benefits process which is a huge plus for us.“ November 4, 2025 AO Amy O Payroll and Benefits ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “At times, information does not flow over correctly or things are not setup to our company specifications. “ December 26, 2025 EC Emily C VP of HRHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “From new hire enrollments to open enrollment, it has cut out the leg work and made it so easy for these things to be completed on both the employee and employer end.“ November 4, 2025 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “User permissions and role management can feel restrictive or not granular enough“ March 19, 2026 JP Julie P Vice President of Human ResourcesHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “The program is designed to be simple and easy for employees to be able to enroll in their benefits and for administrators to easily find reports.“ November 6, 2025 KK Kate K HR ManagerEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “Some processes are not as intuitive as expected, requiring additional training or support“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 181 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emmanuel K. Sr. Business Admin Automotive Used the software for: 2+ years ### "Employee Navigator is Great!" December 15, 2025 5.0 Overall a great product that I would recommend. The service is great too. It has definitely made things easier for us. Pros The ease of use and the integrations and capabilities of the product. The open enrollment has made it easier for us as well. Cons Sometimes we run into minor errors with the system but very rarely but has been resolved with the escalation team. Review Source JC Jennifer C. Director of Human Resources Wholesale Used the software for: 2+ years ### "Easy to Use, Easy to Integrate, Easy to Customize!" November 19, 2025 5.0 We use EN for our benefits enrollment process. It makes it so much easier for employees to enroll. I love that it feeds through to our payroll system so no manual entry of deductions is necessary. Pros Ease of integration with our HRIS and Payroll System. Very customizable and user friendly. Our employees find it easy to enroll and or change their benefits directly in Employee Navigator! Cons I would like to see more canned report options. I find I'm often writing ad-hoc reports. The reports they have are good, but they are limited. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Employee Navigator Cost was a huge driving factor. Employee Navigator seemed easier to use and administer and the cost was half the price. Review Source TM Trey M. HR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product! Try Employee Navigator " March 2, 2026 5.0 Our overall experience has been great, we have been using it for 3 years now. Employees love using it for open enrollment Pros How easy it was to integrate into our payroll system. Made everything effortless. Also the SSO is a great feature Cons Sometimes the syncs can be a little off, but they’re able to be corrected very fast, so it’s not a huge issue Review Source CH Christina H. HR Director Construction Used the software for: 2+ years ### "Worth it after the set up" November 24, 2025 3.0 We have loved the user friendly process from the Employee side but from the set up standpoint or the changing from year to year, it is cumbersome and not fun to work with. We have had an expert at Employee Navigator set up our product and it is still rough. Pros We went from Paper enrollment forms to having everything online and easy to use and see. The reports that were then at your fingertips were amazing! Cons Software is limited and confusing to set up. We have been using it for 3 years and it still isn't set up correctly and with all the kinks worked out. Review Source VW Victoria W. Human Resources Generalist Human Resources Used the software for: 2+ years ### "Employee Navigator - User Friendly, Excellent Customer Service" October 15, 2025 5.0 The overall experience is wonderful, excellent customer service, connects direct to the HRIS and Insurance platform saving hours of manual labor hours for me. In addition, it has compliance reminders to help me stay compliant with required notices and law changes. I highly recommend this product as a one stop solution for your benefits platform. Pros The application is extremely user friendly and really simplifies getting employees enrolled in benefits. This application also helps ensure that we are maintaining compliance with changes and required notices. The customer support has been amazing as well, I have never had to wait more than a few hours to get an issue resolved. The application connects the benefits deductions directly to our HRIS software eliminating the need for manual entries. It is a great tool for the busy HR professional. Cons There really are no cons, we do have divisions that we have to enter which can be a pain but that is organization specific and not anything that Employee Navigator has required! Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Employee Navigator The simplicity of the platform, it is truly user friendly and allows both administrators and employees to stay on top of their benefits without having to be computer savvy. Review Source RJ Rebecca J. HR Director Oil & Energy Used the software for: 1-2 years ### "HR Director" July 25, 2025 4.0 Overall a great program and most of the negatives or opportunities are more of a communication issue not so much the site. Pros I do like the reports on the site and the ability to see in real time the updates after the employee completes their benefits so we can ensure the update is in payroll timely. Cons Some of the features are not as helpful especially around feeds to your payroll the communication was not clear when we decided to use them for Employee Benefit Platform instead of our HCM Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Employee Navigator It was free. I am moving to Paycor soon and expect that I might use them but we will see. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Because I hate having extra work of not having my programs talk to each other. Review Source JP Julie P. Vice President of Human Resources Hospital & Health Care Used the software for: 6-12 months ### "Employee Navigator Feedback" November 6, 2025 5.0 Our overall experience has been very positive. The program is designed to be simple and easy for employees to be able to enroll in their benefits and for administrators to easily find reports. Pros I like the ease of the program. It makes my job so much easier with all the reporting features, tracking new hires to make sure they have enrolled in benefits. The ease of integrating with our payroll company. Cons There isn't anything I don't like about the program. I can't find any con to report. It's simply the easiest program to use for employees and Administrators. Switched from [bswift](https://www.capterra.com/p/133735/bswift/) The bswift product did not support the difficulties of our organization and the different States we work in. Review Source JC Jennifer C. HR Director Defense & Space Used the software for: 2+ years ### "Working with Employee Navigator" January 12, 2026 4.0 It has been a good experience working with Navigator. It tracks our benefit enrollment and deduction. It has been easy to use. Pros I enjoy that Employee Navigator can be integrated with payroll systems, allowing for seamless movement of payroll data. Cons There are limits on what you can do as a user. An example is reminders, when conducting open enrollment, I had to schedule the reminders to go out. The latest reminder was 2 days before enrollment closed. I would like the ability to send out at any time. Review Source ML Mackenzie L. HR Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Employee Navigator overall good!" March 3, 2026 5.0 Overall I enjoy using it, I wish that it pulled more information over like phone numbers or employment status. Pros It’s relatively easy to use and it easily inter-grates with most HRIS systems which is helpful for HR professionals. Cons I do not like that the feed isn’t always the best from one system to another. It sometimes doesn’t pull all the information. Review Source JH Julia H. HR Generalist Real Estate Used the software for: Less than 6 months ### "HR Generalist" April 1, 2026 5.0 The overall experience with Employee Navigator has been pretty seamless! Client Service is great, the website is easy to navigate and learn, and I feel comfortable asking questions if I have any. Pros As a new user, Employee Navigator has been very easy to learn and easy to navigate. I had training with an account manager before being able to use, which was very helpful! I appreciate that it's not as clunky as other platforms. Cons At this time, I haven't experienced any issues with Employee Navigator. My only real feedback is that I wish there were more automated message or email templates that could be sent directly from Employee Navigator pertaining to new employee benefit reminders. Review Source JB Jacqueline B. Employee Benefits Account Administrator Insurance Used the software for: 2+ years ### "If you care about tracking EOIs and compliance overrall... this one is for you" December 10, 2019 5.0 Pros It has a great user interface and is easy for HR and employees to use. We received feedback from employees that the online enrollment flow is easy to use during our very first Open Enrollment on EN and that is saying something if the employees find it easy to use! Also the Evidence of Insurability tracking is easy and seamless. We and our client struggle and spend hours tracking and reviewing EOI from other systems while EN's is easy to build on the plan side and easy to understand from the employee and HR views. We also love the carrier integrations. We mostly have ancillary carrier integrations, no medical ones yet. I manage the 834 EDI feeds on the self-service system for our medical carriers and that is also easy to use. Finally we love the automatic reminders that can be scheduled for new hires and open enrollment and we love the ability to customize the notifications for different actions in the system both for broker and for client's HR team. Cons It is a rules-based system so if you have clients who like to make their own rules , well then this will frustrate them. You do have the ability to manually edit effective dates of enrollments and coverage amounts but otherwise the extra effort of tracking and processing special exceptions will exhaust you and the client and it will also make the option of carrier integrations an impossibility because you will have so many error discrepancy reports to fix. You also only have one person from your agency who can contact service on your behalf unless you pay extra for another premier user. Sometimes this can be frustrating to funnel every question and issue through one person. Alternatives considered [Ease](https://www.capterra.com/p/156433/EaseCentral/)[BerniePortal](https://www.capterra.com/p/147193/BerniePortal/) Reason for choosing Employee Navigator EN's User interface was better and we liked that EN is not owned by an insurance company, it is independent like our agency. Review Source VR Verified Reviewer HR Assistant Construction Used the software for: 2+ years ### "Accessible! " November 12, 2025 5.0 Pleasant. User friendly. Accessible. Simple, and walks you through every step of the way. I like that it can integrate with Paylocity. Pros Its super simple and user friendly. Literally walks you through every step of the way. It flows nicely with Paylocity so everything is consistent. Cons I wish the custom reporting was a little more user friendly. Other than that I have no complaints about it. Review Source NS Nora S. Director of Human Resources Civil Engineering Used the software for: 2+ years ### "Great platform and integrations" June 30, 2025 5.0 Pros Open enrollment process is a breeze, ability to customize dashboards and materials, great support, and Integration with our HRIS Paycor. Cons Some FSA contributions don’t feed over to our HRIS for payroll deductions so we still have to monitor and audit. Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "User Friendly, Efficient, Transparent!" August 13, 2024 5.0 Our company has utilized Employee Navigator for a few years now and we appreciate how user friendly it is. The information provided to employees regarding their benefits and PTO is transparent and easy to locate. No complaints here! Pros The dashboard is set up to conveniently find what you are looking for. Whether it is benefits, PTO tracking, reporting, etc. Also, the process to add a new hire is easy to follow. Cons So many reporting options, it is sometimes tough to decipher which report I need to pull in order to find what I am looking for. Although, this is not necessarily a bad problem to have! Review Source DP Dee P. HRIS / Compliance / COBRA Insurance Used the software for: 2+ years ### "Save money and time with Employee Navigator administrative tools." October 3, 2023 5.0 Very positive experiences with the system and with its employees who make it a pleasure to call in with a question. Pros They have the processes we need; are willing to listen to new ideas for upgrades to those processes; put lots of enthusiasm and effort into training and providing support to their clients and their vendors. Cons Honestly, they are awesome, but the one area which needs a bit more attention is the search tool. They have amazing articles, but the update of those articles doesn't show unless you click on them. I would like to see the updated date on the review page. Reason for choosing Employee Navigator This is the most affordable and we loved the owner and management interatction. This is reflected in the employee's positive attitude and willingness to train and explain the processes we need to succeed in our efforts to serve our clients quickly and efficiently. Review Source KK Kathleen K. Tech Lead Insurance Used the software for: 2+ years ### "With EN Your Clients will be Happy" August 29, 2022 5.0 Love this system, with each day you will learn something new and gain more knowledge. Would recommend EN to all brokers/agencies!! Pros EN offers Online Training for Primer Users. Once trained your client builds will go smoothly. You have the ability to testing out features with Demo EEs you can add and this is also an additional layer of training for your HR clients who are using the system. Integrate whenever you can, start with the data exchange preferred carriers this saves your agency staff time on manual eligibility processing and makes for less carrier audits needed which saves your client and your agency time. Love the Onboarding feature for new hires, Asset tracking of company equipment, the PTO feature is available and you also can process ACA in EN for 50+ eligible clients. All of the above is handle within Employee Navigator with one login to the same system, not different systems but within EN which make things easier for everyone. No hidden fees. You will not be disappointed. We love the system and so do our clients and their employees who are using it daily. To close EN Support will never let you down, their TEAM is amazing, very professional and knowledgeable. Can not say enough positive above Employee Navigator, embrace the system and learn the functions and you will see the positive impact as our agency has. Cons With any new system you have to embrace the system and how it works. The biggest challenge we had was creating the workbook we use to collect the data for the new client builds and with only 1 person handling EVERYTHING in EN setting a reasonable turn around time to set client expectations but that had nothing to do with EN directly. Reason for choosing Employee Navigator We use EN, Ease, GIS and a couple of other systems but are working to get as many of our 100+ clients on EN as possible in a workload that works for our staff. It was just myself handling all things EN for the past year and now with additional staff we can focus on adding more clients to EN. Review Source LB Lisha B. Benefit Systems Analyst Information Technology and Services Used the software for: 2+ years ### "Great system for managing benefits online and user friendly for HR Staff" June 16, 2021 5.0 I have worked with Employee Navigator since 2017 as a Benefits Analyst setting up the software for enrollments and benefits management. This is a great system for administering benefits, setting up electronic data interface (EDI) with carriers (including 834 reports built by the user), managing ACA, PTO, and OnBoarding. Clients can also integrate their payroll vendors, Cobra and FSA Administrators with Navigator. Their help desk system is run very well and you typically have an answer back within 24 hours, or at least a follow-up if the issues is still being researched. It was an easy system for me to learn as well, but I did have experience with similar products prior to using this software. Pros Ease of use. Solutions for many types of insurance products. Knowledgeable staff. Help Center "Community" of users is a great resource for workarounds and other information. Cons There are some limitations with particular plan features (like any software). Some aspects of the reporting system are limiting as well. They do have suggestion section in their help center for software updates you wish to see. Review Source GR Gerry R. Benefits Specialist Insurance Used the software for: 2+ years ### "Employee Navigator for Benefit Admin" May 8, 2023 5.0 We use the program all day and can't imagine how we ever did the job before. This tool makes our, and our clients, job easier. Pros This intuitive system keeps us connected to our clients and their employees; helping us to stay abreast of any status changes, benefit enrollments, and compliance requriements. Cons There is a learning curve - it takes awhile of regular use to become accustomed to where everything is. Reason for choosing Employee Navigator EN is the best, most comprehensive system for the money; and the training and support offered is outstanding. Review Source AB Angie B. Benefit Analyst Insurance Used the software for: 1-2 years ### "I Use Employee Navigator daily, and love the ease of use!" March 4, 2024 5.0 I love using Employee Navigator, and have gotten many positive responses from HR Administrators using it, as well. Pros Friendly, helpful and very knowledgeable support team; ease of use; system is easy to navigate through, with so many tools at your fingertips to make benefits management much easier. Cons There are no cons that I can think of. I highly recommend it! Review Source jJ jessica J. RCM Account Manager Hospital & Health Care Used the software for: 2+ years ### "Good Product for Employee and Benefit Management" January 27, 2022 4.0 Overall, It is a great system and easy to use. Most of the employees find it easy to get there information quickly and can be accessed from anywhere. It is also easy for New hires to log on and start their new hire forms Pros It is a great system to send the employees there benefits packages. They all fill out there yearly benefits and it comes automatically to HR. This eliminates stacks of papers. The employees can easily access there benefit guides throughout the year and check if there have been any changes. It has helped decrease the amount of HR emails and calls from employees with these questions. It is very easy to add or remove data on the employees end so they do not need to submit a ticket for a manager to do it. Cons No major cons. Again, I only use it for benefits and new hires. All payroll is used in a different system. Review Source Jorge B. HR Manager Hospital & Health Care Used the software for: 2+ years ### "User friendly Benefit Admin systems " November 6, 2023 4.0 It was ok however there are improvements needed in the data exchange with paylocity Pros I liked the ease of use and reporting features Cons There are issues with system feed to our HRIS System and payroll data that we had to manually adjust to accurate deductions of employee benefits. This could be a headache if not addressed. Review Source CO Catherine O. Account Manager Insurance Used the software for: 2+ years ### "User Friendly" October 2, 2023 5.0 Pros Employee Navigator is so user friendly. All our clients love how easy the system is to use. It is like a huge filing system for all their employee benefits. It assists our clients/HR users in keeping track of their employee benefit elections and makes Open Enrollment less stressful. Cons Like all benefit administrative and HR management systems there are some cons. You have to pay attention when setting up certain plans, such as short-term and long-term disability, and life insurance. However, I will say that the Employee Navigator customer service is top notch and will do their best to fix any issues you run into. Review Source LA Lee A. Broker/Benefits Consultant Insurance Used the software for: 2+ years ### "Using Employee is a NO Brainer for me." August 25, 2022 4.0 Pros It is very user friendly and if you need help, you can call and talk with a live person-Not a robot or an automated attendant. Cons The retirement and voluntary life features are not the best and need some work. But they do work ok as they are. Review Source VR Verified Reviewer Senior Account Executive Insurance Used the software for: I used a free trial ### "Lots of training, lots of fields" February 9, 2021 4.0 So far during the free trial it has been a lot of training and waiting and training and waiting - I wish it was more doing. I feel stuck and in a holding pattern right now, maybe that will change when I am able to begin working in it full time. Pros There is a lot of customization that can be done, and a lot of reports that you can pull. It also seems to integrate with a lot of carrier enrollment systems - that is a huge plus. Cons The training is a very long process - broken out by certain aspects of the system that you learn by watching then learn by doing in front of a trainer. This process of learning is just really long - I want to be able to get to work on day one, not have to wait weeks to be able to be in the system. One other thing, not having carrier applications in the system is hard - it is definitely a con over other systems as members want and carriers want the actual application filled out. And last it is strange to have one system administrator - or what they call prime user for an agency. My co-workers can't call with questions, they have to direct them to one user who has access to the customer service with Navigator. It causes a lot of work for our prime user. Switched from [Ease](https://www.capterra.com/p/156433/EaseCentral/) Cost - this change was 100% due to cost. Review Source CB Cassidy B. HRIS Administrator Insurance Used the software for: 2+ years ### "#1 HRIS Platform" December 10, 2019 5.0 My experience with Employee Navigator has been stellar since day one. As the agency's first HRIS Administrator, I've witnessed the many ways EENAV shines; broker support and security are top-notch, I personally save 10-20 hours per workweek in account administration alone, and my clients' accounts have never been more accurate. Check out EENAV's first case study on WC Dillon Co. \[SENSITIVE CONTENT HIDDEN\] Pros Employee Navigator is a game changer for our clients and gives us competitive edge over other insurance brokers. This central system provides solutions for companies of all sizes and industries, with streamlined open enrollment and new hire onboarding processes, ACA reporting and e-filing, simplified payroll and carrier integrations, PTO management and compliance. Employee Navigator is truly the BEST HRIS PLATFORM on the market today! Cons Nothing. I honestly cannot think of one con! Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Employee Navigator Price, quality and level of support. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Human Resources](https://www.capterra.com/human-resource-software/)