# LOAN SERVICING SOFT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LOAN SERVICING SOFT the right Loan Origination solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135272/LOAN-SERVICING-SOFT/reviews --- LOAN SERVICING SOFT 5 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LOAN SERVICING SOFT Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Working with LSS" August 22, 2018 5.0 LSS has been a great partner for our organization. They have been very willing to work with us the few issues we've had to the software where we needed it to be to service our clients. Pros The software is flexible and allows the user add data that is necessary to make decisions. Cons Updating the software has to be done on an individual basis and can slow the day down. Review Source CO Carol O. Loan Manager Accounting Used the software for: 2+ years ### "Great Company" May 30, 2025 5.0 They have always been quick to help with any new issues or custom reporting. Plus, they have job aids to help with different processes within in the system. Pros Anytime I had an issue, they were quick to resolve. When we ran into an issue with reporting multiple databases into one. They helped with building a custom tool that combines all reporting to make it easier for us to send. Cons Our loans setup are a little different from other lenders. They were able to setup custom reporting for us to help us. Review Source CB Cat B. Manager Used the software for: ### "Custom Auto-Decisioning & Servicing Software" April 27, 2016 5.0 I spent weeks having conference calls with vendors offering loan servicing & loan decisioning software. LSS was the only company that I found that offers both of these platforms in one system. I believe in simplicity. Using 1 system is much better than 2 for originating & servicing your loans. I have done extensive testing on the software & it seems to function very well. It's rare that you find a software company that offers this level of customization. I can't begin to say enough good things about John, he is AMAZING. I have not asked him to do a single task that he was not able to perform. He is a pleasure to work with & takes time answering my questions. He doesn't give up until you're satisfied. I had LSS do things that they have never done with other companies, including writing scripts to increase productivity & parsing data. I really can't wait to see where the development of this software leaves us at the end of the year. They offer import services, which made transferring our old data into the new software a breeze. The process went very smoothly & all the balances/payments were correct. They did offer to show me how to perform the import to save me money, but I preferred peace of mind by ensuring accuracy rather than saving the money for the import. I was very satisfied with the import; the work was flawless. The team really stuck their neck out to meet our launch date & put in the extra hours to meet our investor's deadline, which I really appreciated. I believe there is great value in this software. The price is very fair, because the finished product is built specifically for your business. This is the last software we will ever have to purchase to service & underwrite loans for our company. This software will develop with our business. Proprietary software has cost other companies that I have managed a fortune; you can't imagine how thrilled I am to have such a customized program for a fraction of the cost. Our money was well spent & I highly recommend this software. Review Source RW Rhonda W. Loan Servicing Banking Used the software for: Less than 6 months ### "I wish we'd made the change sooner..." May 31, 2019 5.0 On my previous software I had to keep several different spreadsheets for insurance expiration monitoring, escrow analysis, scheduled future fees etc. All of those functions can be done through LSS eliminating quite a bit of extra work. Pros LSS is very customized to our company. It handles every aspect of servicing, insurance information, escrow analysis etc. The customer service support is exceptional. I worked with Rep during setup and training, and he was knowledgeable, patient and pleasant. Learning new software is a big job, but Rep made it the best possible experience. I am very comfortable knowing that our new software has top-notch support. Cons We service loans for more than one investor. My investors need reports for their loan portfolios (Sorted by investor/lender). We are customizing reports ourselves, as this is not a standard request. LSS can and will customize reports for a price, but fortunately LSS reports offer the ability to customize yourself if you have the knowledge and ability. Review Source ML Matthew L. President Used the software for: Less than 6 months ### "A powerful loan servicing tool with lots of flexibility." May 17, 2018 5.0 Pros Great user interface. Enterprise functionality. Customizable. Great user interface. Enterprise functionality. Customizable. Great user interface. Enterprise functionality. Customizable. Cons It was hell getting it migrated from NoteSmith. I think we were given the wrong engineer to start. LSS made it right in the end. Review Source IB Ira B. President Used the software for: ### "We are a mortgage servicing company and we purchased loan servicing soft" February 27, 2016 5.0 We have 12 employees, we have been using the product for aprox 6 months and we love it. It is user friendly, the service has been great and most of all they respond to our needs immediately. Transitioning from one software program to another in our business is a major feat, but Jeff Tremaine and his techs are absolutely super and have been a great asset to the transition. The best part of the software is the customization. They have accomplished every thing we have asked them to customize without a hitch. If your looking for a mortgage servicing or origination program this is your baby. Review Source SG Seth G. Principal Real Estate Used the software for: 1-2 years ### "LSS is a great product " September 15, 2018 5.0 Pros Produces professional looking statements Cons Cumbersome initially but with solid support Review Source SL Sonia L. Senior VP Used the software for: ### "We are a mortgage servicing company specializing in distressed loans." March 1, 2016 5.0 We switched our servicing software about 9 months ago to Loan Servicing Soft and it has been a very good transition. We are extremely happy with the service and extremely happy with the product. We required certain changes and they were done quickly and without a hitch. We are impressed with the reports that are generated from the system, and when we asked for reports that we needed customized to our particular needs, they were done quickly and correctly. We are very happy with this program and recommend it highly. Review Source NB Natalie B. Director Used the software for: ### "Loan Servicing Software" December 9, 2014 5.0 We initially started our business off with another software program Nortridge. We did not find them accommodating to our needs. We researched other options and came across Loan Servicing Soft. Since day one they have helped us build the software to exactly what we needed to run a successful Short Term Loan business. The staff is friendly and prompt in response to our needs. We would highly recommend them. Review Source SF Sam F. CEO Used the software for: ### "Cutting edge technology for private lending" July 18, 2014 5.0 We are new to the lending space. LSS has helped us get up and running fast while guiding us through some of the tough choices in starting up. They have helped us create our own underwriting system that has put into work what was only in our heads. The best way to describe the overall system is "Slick"! The LSS team has really covered all of our needs from Application through beginning collections. Review Source DW Dorothy W. Mortgage Servicer Used the software for: ### "LSS user review" November 18, 2014 5.0 I enjoy working with the LSS program, it is easy to use and the reporting functions allow me to generate my mortgage docs right from the program. Serious time saver on my part. The only con that I can see is that I wish there was a way to have a check from the servicing company for the escrow accounts to be entered automatically into the individual escrow accounts. Review Source RB Robert B. Used the software for: ### "Great Software" March 30, 2017 5.0 LSS is a great piece of software. The type of servicing we do can be very complicated but LSS is very intuitive and easy to use. The technical support people very responsive and helpful. Some of the other popular loan servicing software companies, especially for the private lending market, have a reputation for being less than ethical but the people at LSS are great. Review Source CM Cecilia M. Ops Manager Used the software for: ### "Operations Manager" July 22, 2014 5.0 Very easy to navigate loan servicing software with robust reporting capabilities. The software's architecture allows for substantial customization. The support staff is responsive and knowledgeable, great customer service and support. Review Source JJ Julie J. Office Manager Used the software for: ### "First Health Funding Review" July 22, 2014 5.0 This product is user-friendly and I haven't found anything it can't do to support our business. I love the product and I love working with all areas of Loan Servicing Soft. Great company and Great product! Review Source