# Agile CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Agile CRM the right CRM solution for you? Explore 524 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135148/Agile-CRM/reviews --- Agile CRM 4.1 (524) [View alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Agile CRM Ease of use 4.0 Customer Service 4.0 ## Pros and Cons in Reviews MS Muadzam S Area ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform.“ November 19, 2025 FK Farman K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when relying on the platform for everyday sales and support.“ November 27, 2025 MS Muadzam S Area ManagerRestaurants, 201 - 500 employeesUsed the software for: More than 2 years. “Real-time collaboration and automated workflows boost productivity and make managing multiple locations much easier.“ November 19, 2025 DS D S otherHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: I used a free trial. “Unbelievable response to put garbage data into a CRM as a work around which then negates nearly all the other functionality e.g., Campaigns, Emails, Tracking, etc. “ January 24, 2024 FK Farman K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “This unified view helps teams move faster on opportunities and maintain better relationships without juggling multiple separate tools.“ November 27, 2025 Ana Paula E Environmental ConsultantEnvironmental Services, 2 - 10 employeesUsed the software for: I used a free trial. “It also lacks some functions such as project management, something that certain competencies do have.“ November 15, 2023 Marko S AdministratorInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “All tasks sorted and we actually made profit using it, unparalleled task management being the top feature.“ October 6, 2025 AL Aaron L PresidentReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I'm now unable to send even regular text-only emails from our company's gmail account to any yahoo account, regardless of the number of prior emails back and forth between the two.“ October 4, 2022 ## Showing most helpful reviews Showing 1-25 of 524 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roni C. Communications Manager Construction Used the software for: 6-12 months ### "AgileCRM automates digital marketing for us" September 6, 2023 5.0 Agile CRM is the most important program within our company. We use it for the purpose of preserving our customer and prospect databases, managing email rounds, tracking contracts, reporting and a bit of marketing automation. We will often bring people in for a short period of time to use the system, especially if they are in a project management position. The mobile app, which has just been released, is excellent and offers almost all the fundamental features of the web version. Pros Agile CRM has some very remarkable Marketing Automation abilities that we are exploiting for now. It is possible to set up fundraising strategies, automated responses, and with Workato, it is possible to do even more. Agile CRM helps us get an accurate idea of where we are with respect to any possible deal. It monitors the replicas we enter freehand along with exhibits email correspondence and associated people, and handles things with the simple drive of a mouse. It is such an important portion of our company that you may not imagine an existence without it. If we didn't have it, it would mean missing important calls, not having up-to-date contact with many customers, suppliers and prospects, and losing track of them. Cons At the negotiation table, I would like Agile to report the number of days the agreement has lasted in that position. This information can be found in different places, but owning it on the Kanban board would be wonderful. I would like Agile CRM to also exhibit a figure of how existing marketing campaigns and automations relate to each other, in order to avoid nasty or repeated emails and other actions. It would be significantly more optimal if it were possible to access more information on the screen so you wouldn't have to dig so far outside the program and make decisions before executing your projects. Review Source MB Michael B. Founder Financial Services Used the software for: 1-2 years ### "Agile CRM - Lots of features, mediocre execution" February 7, 2024 4.0 I really want to like it. Such a good price for great features and a good UI. But some glitches prevent me from using it any longer. Pros Great features for the price. Nice User Interface. Intuitive. Cons Email marketing bounces back and other email challenges never really got resolved. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM I chose it fo price and better features. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) To get more features at a lower price point. Review Source AH An H. Client Relationship Management Marketing and Advertising Used the software for: Less than 6 months ### "Virtual Quality Account, Ease of use" August 27, 2021 3.0 Simple using for only recorded and track deal is fine. If you expect to know in depth as Report, Forecast in Details, Customization as your needs this not a best choices. Pros AgileCRM offer the Score Lead and Star-Rank for People and Company, help you to priority your time to spend on account and feedback to marketing team on their campaign lead. Deal board offer 3 view as complex/tight/wide depend on what you want to see the distances of each stage. Product is offered, include discount too, save your time. People in Company show as table you could choose column and see information you want with scroll to right Cons Default size of column, if you choose much column system narrow size default column as Name it make user hard to recognize account with just few word. Report for only for enterprises plan if below you only offered Weekly Report. Deal Widget shown only line chart, piece chart for forecast revenue/ quantity of deals, cant click to see details Alternatives considered [Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Capsule](https://www.capterra.com/p/124041/Capsule/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Agile CRM They have the same layout as Three column page and better in report, forecast and customization for your need with your unique business and help your sales team. Review Source JM Joshua M. Owner Management Consulting Used the software for: 6-12 months ### "Good little CRM for a great price " April 4, 2021 4.0 Great system for tracking and following up with clients through the sales, marketing and implementation phases of the customer relationship. Pros Agile has a very expansive set of features that I could not find on other similarly priced products. It is reasonably priced for solopreneurs and offers a grown-up set of features for even small companies. The system is very configurable and offers user-defined fields for contact, company, and deal records - most other CRM solutions don't. Cons It looks like it needs a facelift - the UI could be improved as it doesn't look like there has been an update in many years. I would like to see a view that combines the information from contact, company, and deal records on one screen. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was much more money for similar features Review Source DC Divaldo C. CEO Consumer Services Used the software for: 2+ years ### "Fantastic CRM system" January 11, 2023 5.0 I had integrated the agile CRM with facebook and since we had ads running to capture leads, it was spectacular, because the automation was ready, there was a lot of engagement with customers and they felt special. Pros Agile CRM was one of the most important tools for managing my business, excellent for capturing leads, automating and controlling all activities. What I loved most was email automation. Cons Recently they launched another tool and they stopped paying so much attention to this tool, also over the years I tirelessly requested the addition of more currencies which was not done. Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Agile CRM in my view seemed simpler to use and with many good features. Review Source TG Tom G. Managing Director Retail Used the software for: 2+ years ### "Good CRM but with some major ongoing bugs that they will not resolve" November 30, 2020 3.0 I have been using since 2008 - connecting JSON nodes to read data directly from Google sheets. I know more about Agile then most of their own staff. I have brought this exact issue many times.... and no change. So beware of this company, and the stupid bugs they refuse to fix. Pros Emails are cheap to send -- JSON node is very powerful allowing high levels of integration and automation. Cons Bug when trying to "copy" a campaign. It just gets stuck after adding the word "copy" to the start of the campaign name, and a pop up saving "saved" does not show. If you don't realise you did not see the popup, then you then think it has made the copy.... but you are still working in the old campaign. Many times this has lead us to overwrite our original campaign. Right now, I simply need to copy the campaign so send another our email for Black Friday. After 30min trying everything, including restarting my computer. I still have this bug and cannot complete a very simple task --- which now is proving very costly. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM Hubspot is very expensive, and most thing you can do in Agile -- and Agile is "agile", if you know how to use the tools they have like the JSON nodes. Review Source Response from Agile CRM December 18, 2020 Hi Tom, We are really sad that you had a bad experience with Agile CRM. We have always been a customer focused company and constantly endeavor to deliver the best services. Our product team also focuses on regularly rolling out more advanced and robust features. However, in this process, there remains certain features which are more complex to operate or have a bigger learning path. I recommend you to contact our customer success team for a personalized training so that you can get a better understanding on how to use them more efficiently. Thank you PK Petteri K. Coach Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, unfortenately not updated anymore" December 30, 2023 5.0 Pros The best thing about Agile CRM is the combination of CRM and marketing features, along with its very competitive pricing. I have tested many CRM softwares, and Agile CRM is by far the best for me. Cons The company behind Agile CRM launched 500apps, which includes crm.io; however, crm.io is not as yet as good and easy to use as Agile CRM. Agile CRM is not any more updated. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM The Agile CRM had the best price/quality ratio, by far. Switched from [CRM.io](https://www.capterra.com/p/248620/CRMio/) It was kind of a must, because Agile CRM is not anymore updated. Review Source VR Verified Reviewer Digital Marketing Executive Information Technology and Services Used the software for: 1-2 years ### "Agile CRM Review" July 25, 2019 4.0 Overall, I'd say I've had a pretty satisfying experience with the product, nothing out of the world, but gets the job done. Pros \- Contacts import and export is very simple - Calendar and other time management tools are pretty neat - Great integration across multiple marketing tools - Social media and email campaign management is a great add - Detailed report-generation. Cons \- Organisation of different compartments within the tool can be a bit difficult - Rich feature-set leads to a challenging learning curve to go over. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM Had the right feature-set and price balance for us at the time. Review Source VR Verified Reviewer Marketing Coordinator Computer Software Used the software for: Less than 6 months ### "stop overpaying for other CRM systems" July 16, 2019 5.0 We use Agile CRM to manage leads that come in from our website or other sources, and manage the deals/prospects further down the funnel. Pros Agile is an extremely cost effective CRM system that provides us with practically everything we need, at a fraction of the cost compared to some other big brand name CRM providers. The interface is intuitive, overall an easy product to use. Cons So far we have no major issues with Agile. We moved off HubSpot to Agile, so we had to find a new platform to host our website on since Agile doesn't do that, but finding a new host plus Agile is still significantly more cost effective than just using HubSpot. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Felt like we were overpaying for HubSpot. Agile's pricing better fits our business size and model. Review Source VR Verified Reviewer Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive for the most part" August 30, 2019 5.0 I love it so far. Also because it integrates with many of the tools i use. Pros I've been using this tool for a short while now and it's growing on me. It's very intuitive and easy to use. I feel this crm combines the offline and online world perfectly, providing options to track online sales as well as face to face, without overcomplicating things. Cons Although intuitive, I still feel the user interface could be improved to make it even easier to use, I sometimes find myself searching for the next step. A bit of gamification would help. Reason for choosing Agile CRM Integration and both offline and online Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot deels heavy and I can never find the next step Review Source CM Carla M. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "Agile CRM Makes Work Easier for Us" May 1, 2024 5.0 Pros Agile CRM has been a reliable solution for customer relationship management. I like the effectiveness of Agile CRM. Cons Agile CRM is flawless. No issues when using Agile CRM. Review Source JN Jaime N. Founder & Marketing Strategist Marketing and Advertising Used the software for: 6-12 months ### "Amazing Complete CRM & Automation software: Great Infusionsoft or Salesforce alternative, for 10% of the price tag" November 24, 2016 5.0 As a small business owner, and founder of Bloominari.com, a digital marketing agency helping small businesses to grow their companies online through beautiful design, automation and marketing tactics I was in search of the best CRM and marketing automation software for a truly affordable price. After literally about 2 months of research of various CRM and marketing automation platforms I finally decided to take AgileCRM for a spin (It was easy to try it, as they have an always-free lite version). Immediately I fell in love with it's interface, ease of use, and easy-to-setup platform. I previously worked with Salesforce.com and Solve360 CRMS, and have also tried BaseCRM, SugarCRM and many others throughout my business life. Pros \- Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version. - Great user interface - Easy to setup and use - Lots of native integrations with lots of web-based (Saas) apps such as Gmail, Quickbooks, Twilio and many many others. - Integration with Zapier, which basically let's you now integrate AgileCRM with 700+ other web apps, so this feature was a KEY for me. - All your emails automatically load from your Gmail inside AgileCRM, no need to BCC some email address. - Lots of sales, marketing, support, landing page, and amazing features added on at no additional cost. - Now you can purchase add-ons such as user permissions, triggers, additional automation campaigns and others without having to upgrade all your users to the next subscription level (this is something I requested, and their team listened and did implement this). -Their tech support is great, they care, they listen, and they modify/improve their system based on your feedback - Their team update the app every few days Cons \- Their standard subscription is $30/user/month if pre-paid for 2 years, otherwise $50/month, without too many added benefits for this level - Their starter subscription limits your marketing campaigns (automation) to only 5 campaigns, with 10 nodes (steps) on each. The standard gives you 10 campaigns, with 25 nodes each (much better). - Some updates happen without prior notifications to the user, and sometimes changes the User interface too drastically for some features. - Their E-mail templates are limited, but you can still bring in your HTML templates or use their WYSIWYG editor. Review Source Response from Agile CRM November 25, 2016 Hi Jaime, Thanks for your appreciation and support. AM Alex M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Calendar in Military Time" August 30, 2019 2.0 Experience is actually very horrible overall, but you get what you pay for. My next solution will be Keap or GoHighLevel. Pros The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise. Cons The scheduling calendar is completely worthless. I would never in my life send a prospective customer to schedule an appointment as the time is in military time. As a programmer myself, this is rather a simple fix. I brought it to their attention and even supplied code examples to apply that could remedy this. The fact that they fail to provide a solution to the calendar shows that they disregard their customers and are completely lazy to provide a simple fix. Why even a launch calendar like this? It is very sad actually, if you google it, requests has been made years ago by several customers! This is like installing a door but not putting a door knob on it. This is like taking a shower but failing to use soap or clean water. The company is lazy and could care less about their customers. I have bad service by other companies but these guys take lazy to another level. All the other features are half-usable (exit popups, push notification, etc).... if they put a little extra effort into things, this could be a nice piece of software. If I was to wrap what I think about this software into one word... I would LAZY. Review Source Response from Agile CRM September 19, 2019 Hi Alex, Thank you for sharing your review with us. Our product features are driven by the inputs given by our customers. Agile CRM is just designed to solve all the three purposes on a single platform. This could a small feature and may not be considered on first priority. But, we will take this into consideration. We at Agile CRM are open to the user's feedback and suggestions and have been working on the same which really helped us scale to where we are now. Also, we are coming up with 500apps.com which is an ALL-IN-ONE Suite of apps and Schedule.ly is the one that can be used for calendar and scheduling. If you would like to try this new app, please share your acceptance with our support team at support@agilecrm.com so that we can share the same with you. Derek "Storme" B. Technical Director Retail Used the software for: 1-2 years ### "Good overall system with a few glitches" August 15, 2018 4.0 We've got LOTS of information in here now, so at this point it would be more work to move than to just deal with the downfalls. Overall, my team has enjoyed the experience. I am a bit more technical so I am not as happy as they are. It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool. Pros Tags make it easy to compartmentalize different customers and the path to completion. Cons Organization is a bit tough, and the separation of different features between Sales, Marketing, and Service areas is a bit disconnected. Creating a "path" for different actions can be quite confusing, and the fact that LOTS of actions (such as send an email when a certain tag is entered) do not happen. I think these run on cron jobs (say, every 15 minutes) and I feel like LOTS of the actions get missed. This is my biggest beef. The price structure is a bit nickle and dimey as well, and it seems like a big jump between I can do 3 actions and I can do 5 actions. Review Source Response from Agile CRM August 22, 2018 Hi Derek, Thanks for your feedback. Our goal is to meet the needs of a growing business irrespective of its size. Our pricing model is the most affordable one in the market today and has been designed according to business requirements and its size. The tags feature helps you to segment your contacts and trigger necessary actions which take place instantly. For any further doubts on how to better use our tool for your needs, please contact our support team at support@agilecrm.com. VR Verified Reviewer Technical Lead Information Technology and Services Used the software for: 2+ years ### "Agile - The best CRM tool in the market " November 24, 2022 5.0 The best CRM tool in current market in my opinion . Very cost effective and easy to use. Pros We can easily track our project related stuff and tasks in Agile. We can micro manage tasks using Agile . The main goal of Agile CRM is improve business relationship . The name itself indicates Customer Relationship Management.Also it is a cloud based tool where we dont need to maintain any servers from our side. Cons Customer care service should be increased a lot at least for the paid customers.Down time of the tool must be decreased i.e scheduled downtime. Reason for choosing Agile CRM Because of the cost and the reviews it has we choose Agile CRM to provide best results to my customers. Review Source Sai R. Client Project Manager Internet Used the software for: 6-12 months ### "Enhances business potential" July 13, 2023 5.0 Seamlessly generates insightful reports and enables users, the experience has been flawless Pros AgileCRM is both affordable and its features and services work perfectly for sales teams to enhance productivity and ROI Cons AgileCRM meets all expectations and there is nothing to dislike about it Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Keap](https://www.capterra.com/p/76390/Infusionsoft/) Features and services Review Source MR Michael R. Manager Writing and Editing Used the software for: 2+ years ### "3.5 painful years" February 8, 2021 2.0 I've been with AgileCRM for 3.5 painful years. It's cheap. It's not cheerful. They have never fixed the longstanding issues with Gmail integration (doesn't work unless it's IMAP), Slack (can't choose channels), LinkedIn (variable/doesn't work/breaks all the time), can't resize the windows to take notes, can't use bullets or italics or bold or fonts to format notes. The emails get rejected regularly, even though we use GSuite. Very buggy. Customer service is always quick however, and they are always saying "it will be fixed! No problem sir!" Thousands of dollars spent with them and hours upon hours learning their systems. But I'm trapped so I'll persist in the hope that they get better. Pros Price Customer Service (except for fixing bugs) Hope/promise of it being awesome (which it never seems to rise to) Cons They never fix bugs, as they are always saying, "be patient, it will be "500apps" soon". Clunky interface Doesn't integrate fully with Gmail, despite them claiming it does. They fell out of favour with Google 18 months ago and haven't recovered. Emails to clients bounce WYSIWIG editor is not WYSIWIG or compatible with multiple devices- email formatting clunky Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Agile CRM Price and claimed features. Review Source LM Lee M. Managing Partner Computer Software Used the software for: 1-2 years ### "Used to be Good - Now nothing more than a scam" January 3, 2022 1.0 Used to use heavily (20,000+ contacts) but it'd become such a broken product I wouldn't recommend it to even the smallest of users. It has no reliability at this point. Pros Agile CRM at one point was a great reasonably-priced solution for start-ups looking for basic contact management with some campaign management features, etc. Sadly, the Pros are long-gone and Agile CRM is nothing more than a scam today with most of the add-on features, as well as basic things like email, hardly ever working. Cons Campaign sending has been flaky for at least 8 months with emails consistently not being sent, no logs tracking info, and a customer service team that always responds "their back-end team will be taking a look at it". As these issues go on for weeks they still bill out the $79 / month enterprise fee per user plus add-on email costs without rectifying the issue. It's gotten so bad that at times users can't even reset their own password because AgileCRM's PW emails won't even send. They blame this on an internal API Key issue - again been weeks on something as simple as resetting your password. This is a total waste of a product at this point. Review Source VR Verified Reviewer Creative Director Marketing and Advertising Used the software for: 2+ years ### "Affordable email marketing and CRM" September 8, 2021 4.0 Pros Easily set up automated campaigns and tag in new subscribers any time. Track and identify your prospects with ease. Cons Customer support isn’t great. Getting ahold of a live person is near impossible. The good news is that the platform is straight forward to work with. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Agile CRM Primarily cost. Review Source VR Verified Reviewer HR Information Technology and Services Used the software for: Less than 6 months ### "Agile CRM: A Complete and Customizable Solution for Effective Customer Relationship Management" May 11, 2023 5.0 Pros Agile CRM caught my attention because it is a complete CRM platform that offers a wide range of features and tools. From contact management to sales automation, marketing automation, and customer service, Agile CRM covers all the bases. The user interface is straightforward and easy to use, making it a breeze to navigate through the platform. But what really impressed me was the level of customization it provides. I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered. It has truly transformed the way I manage my customer relationships and has become an indispensable tool for my business. Cons AgileCRM stands out as the top choice for user-friendly software. Without any hesitation, I can assert that it is exceptional, and I have no grievances whatsoever. Review Source Nissanka S. Software Engineer Computer Software Used the software for: 6-12 months ### "Generous offer of features" May 1, 2019 5.0 agile has made things easy. Now we can conduct successful marketing campaigns not only with our own knowledge, but using the expertise of Agile and making sure there isn’t anything missed. Have addressed most CRM features for the ease of our clients to maintain a healthy link between the customer and organization. Have reduced waiting times with the IVR feature, self service portal etc. generous number of features for marketing/ sales management. All this for final achievement of revenue/sales budgets. Achievement of customer satisfaction goals thereby building a loyal customer base which helps in increasing market share through references. Together with the above, a professional support team and the cost? probably about 10% of the cost of competitive products which means a saving of 900%. And of course you have the chance to experiment with the trial version. AgileCRM is truly agile. The name speaks for itself. Pros I wonder if there is any other CRM with so much of features. Agile has taken care not to wait until customers suggest including new features. I believe Agile has designed this CRM with the customer’s customer in mind. That seems to be the marketing strategy of Agile in selling their CRM. They rather should have introduced this as a total marketing management software than a CRM, as a CRM is only one part of marketing whereas Agile is loaded with almost all features of an ERP. Visible feature are a rich UI, Dashboard, ability to integrate with a host of third party apps, etc. but the invisible is endless, yet user friendly. Thanks to agile, goodbye to many separate hard & soft ware. You have most of it in one clever soft. Cons agile CRM giving all this in one package is that have to complained about. Review Source JM Jim M. Director Marketing and Advertising Used the software for: 6-12 months ### "Absolute rubbish" July 31, 2017 1.0 Pros The idea is great, the ability to have all this functionality in one package. There is not much else I can say about Agile. Cons Basic functionality which is paramount on any CRM is useless. 30% of the email you send does not reach the recipient. I have contacted Agile 6 times about the same issue from support to top level management, and got zero response other than acknowledgement that this is serious and they would get back to me. Problem has been going for months. Most of the functions are half complete, they are there but don't actually do anything, they have been purely added to say that they have the functionality however it serves no purpose. My advise is don't get sucked into wasting your time and energy on this product as you will be very disappointed. Pay the extra money and get something that actually works. If you cant afford to do that, look at multiple applications that can offer the same service when combined. Just stay away from this thing. Review Source Response from Agile CRM September 14, 2017 Hi Jim! We are sorry to hear about the inconvenience caused. Email delivery is a complicated concept which involves bounces, bulking, ISP feedback loops, email content and spam issues. Typically, the emails should land in junk/spam folders when your customers do not see them in the Inbox. We provide multiple options to deliver emails sent through Agile CRM. You can configure the Outbound email by providing the SMTP details. If you are using Gmail, just provide the login details. Now, what about the high volume of emails? Not to worry, we provide integration with popular email gateway providers like Sendgrid, Amazon SES, Mailgun. Just setup the email gateway by supplying any of the above account details and all your emails from Agile CRM will be routed through your own gateway account. This ensures you have better access to the email delivery stats and independent from from other users. Our friendly Support team is always available at support@agilecrm.com. Mitja P. Creative Director and Founder Entertainment Used the software for: Less than 6 months ### "Buggy and the support is not reliable" May 15, 2017 1.0 Pros The GUI has a nice look and feel and they have a lot of different features. The addition of mass emailing option is a nice addition, but the pricing is a bit off (it gets very expensive very quickly) Cons The GMail gadget stopped working, the import of the deals/opportunities didn't work correctly and after days and days of support and endless "Thank you for your continued patience" the problem wasn't resolved. What's even worse, their support staff has a habit of either not calling when agree or not providing answers when they promised they will. The product is otherwise competitively priced and has a nice interface, but some serious quality and support issues. Review Source Response from Agile CRM September 12, 2017 We thank you for trying Agile CRM and are glad to hear that you liked our modern interface. Sorry to hear that your experience with the product and service is not great. The Gmail gadget helps with the contact details and actions to add tags, notes, tasks, see history from within the Gmail window. If a Gmail contact you are replying to is not present in Agile CRM, you can easily add it to the CRM. The Gmail gadget will not add any more contacts to the CRM when the limit on contacts is reached. Our pricing is very competitive as we allow 10K contacts+companies together to be saved in our basic plan where for a similar number of contacts the pricing for our competitors is much higher. Our Support team does not give up so easily and makes every attempt to provide the solution irrespective of the scope of Support. Sometimes this delays the resolution and we understand the importance of keeping the customer informed. We thank you for your time and helping us with your feedback. Jennifer H. Real Estate Used the software for: I used a free trial ### "Really wanted to like this one" December 18, 2015 3.0 I've been searching for a new CRM for my real estate business. I need something cost-effective, and that I'll actually use. I had high hopes for Agile, as the price is definitely right. Sadly there are several ways this program falls short. Pros Agile CRM has a great interface--clean, simple, easy to understand. Linking my IMAP email was easy. Click on a contact, and it brings up all your interactions (emails) in a spiffy timeline. The Deals page stands out, as milestones are arranged as simple columns--it's easy to see where all your deals stand. Cons There doesn't seem to be any way to customize the layout--for example, I don't need to see Companies or Cases, but I can't hide them. The biggest issue with Agile is glitchy software. The CRM provides integrations with Facebook, Twitter and Google + but I am constantly having to re-authorize Twitter and Google +. When you add a contact it suggests Facebook, Google + and Twitter profiles that could match, but it doesn't do a very good job (many contacts with large social media presence were not discovered). As well, there is no way to check out the social media profiles the system suggests to see if it's correct, as once you click on one, it attaches it to the contact. Support is 'over eager'. Once I signed up, a support person phoned me at 5:50am (my business hours of 9am-6pm and time zone were already configured). Then he emailed me, suggesting I book a time with him for Q & A, which I did, at 11am. He then called me at 10:30am asking if I needed anything immediately before our call. I spoke to him on our call at 11:00am and then he called me AGAIN that afternoon to see if I had any questions. He also emailed me multiple times. Since then, I've had another support person email me multiple times as well. This aggressivness really turns me off. Review Source BB Bill B. Owner Information Technology and Services Used the software for: I used a free trial ### "Nice most-in-one CRM/Marketing engine for small biz" October 26, 2018 5.0 I need a place to store all of my interactions with contacts of all types. I need to be able to review a contact and know what stage we are in, last touch, next step, and simply who said what. Agile supplies all that. I want to improve my marketing outreach and I believe Agile will help me organize and systematize those efforts. Pros Agile CRM is purpose built (according to the makers) for keeping up with a growing start-up or small business. It handles the usual contacts, appointments, lead tracking and so on, but has a strong email and social marketing component. You can optionally tie in your email and telephony to Agile CRM to keep track of lead and customer interactions (though I have not implemented either at this time.) They are fairly generous with the free level, there are enough core features enabled to allow a fair trial and limits on number of contacts, emails, even API calls are sufficient for a small business. Their free tier is actually not a trial, you can stay on free as long as it meets your needs. One more thing, Agile has quite a few integrations available, among them Stripe, PayPal, FreshBooks, QuickBooks, and Xero. They have a functional API so if you are so inclined you can integrate Agile with almost anything, whether there is a widget for it or not. Cons There are a lot of moving parts, which is not necessarily a bad thing if they all help push your goals ahead. But it is more complex than many small business web applications, because it tries to do more. So it takes more of a time investment to begin to benefit from Agile. I am phasing into each component and I haven't reached some yet. I have wished for a few more customization options, in display attributes - layout, colors, and also data - what fields are displayed in lists, what sort criteria, Review Source Similar Products Featured