# Agile CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Agile CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/135148/Agile-CRM --- # Agile CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Agile CRM ## What is Agile CRM? Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface. ## What is Agile CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/)[Task Management](https://www.capterra.com/task-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 524 user reviews Reviews sentiment Positive 79% Neutral 12% Negative 9% Pros & cons Versatile marketing automation tools Integrated customer relationship platform Frequent bugs and reliability concerns Limited and unreliable email management Starting price $8.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Help Desk / 2026 - SMS Marketing / 2026 - Contact Management / 2025 - Customer Service / 2025 - Email Tracking / 2025 - Lead Generation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Agile CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.agilecrm.com&name=Agile CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Agile CRM 4.1 (524) VS. [4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $8.99 Per Feature Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (501) Ease Of Use 4.0 (18,120) Value For Money 4.1 (443) Value For Money 4.0 (12,806) Customer Service 4.0 (438) Customer Service 4.1 (14,037) ## Agile CRM alternatives [4.5 (4,462)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135148/Agile-CRM/alternatives/) ## FAQs about Agile CRM Overview ### What problems does Agile CRM solve? Agile CRM solves scattered lead data, missed follow-ups, and manual marketing work by unifying contacts, deals, tasks, email, SMS, and campaign automation in one system. Small businesses, sales teams, marketers, and support staff benefit most from clearer pipeline visibility, faster lead qualification, and fewer handoff errors across customer-facing workflows. Answer based on 184 reviews Overview ### Which roles and teams benefit most from Agile CRM? Agile CRM is most used by small-business leaders, sales teams, marketing managers, and operations staff who need one system for customer relationships. Executives use it to oversee pipelines and growth, while sales and business development teams track leads, marketing teams automate campaigns, and operations roles streamline follow-ups and reporting. Answer based on 465 reviews Overview ### What company size and industries is Agile CRM built for? Agile CRM is for small to medium size businesses, with 85% of reviewers from small businesses and Marketing and Advertising the top industry at 15%. It also serves Information Technology and Services at 10%, Computer Software at 6%, and sees more limited use among midsize businesses at 7% and enterprises at 8%. Answer based on 524 reviews Features and Usability ### What are the key features of Agile CRM? Agile CRM includes core CRM features like contact management, lead scoring, and sales pipeline management, plus differentiators such as drag-and-drop email campaigns, marketing automation with behavior-based triggers, landing pages and web forms, and mobile access. It also offers help desk, live chat, and reporting tools for sales, marketing, and support teams. Answer based on 169 reviews Integrations ### Which third-party tools and platforms does Agile CRM integrate with? Agile CRM integrates with more than 20 third-party tools, with reviewer-confirmed connections including Zapier, Mailchimp, WordPress, Twilio, Front, and Meta for Business. Official integrations extend into accounting, support, and commerce with QuickBooks, Help Scout, Adobe Commerce, PayPal Enterprise Payments, Plivo, and ClickDesk. Answer based on 96 reviews Getting Started and Support ### How easy is it to onboard and train a team on Agile CRM? Agile CRM offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Many small businesses and startups onboard quickly, sometimes in under an hour, while admins, first-time CRM users, and teams configuring automations usually need more time and focused training. Answer based on 28 reviews Getting Started and Support ### What customer support options does Agile CRM offer, and how do users rate the experience? Agile CRM offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe chat, onboarding, and training as patient, helpful, and fast, sometimes resolving issues within a day. Others report weak help content, slow follow-ups on technical tickets, and inconsistent phone callbacks. Answer based on 169 reviews Security ### How does Agile CRM handle data security and access control? Agile CRM uses secure cloud storage, centralized activity logging, and add-on user permissions to help protect client data and control access. Reviewers also describe it as fast and secure for team collaboration, but some report password reset issues, frequent password prompts, limited backup access without permission, and concerns about overall platform security. Answer based on 11 reviews ## Who uses Agile CRM? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 101 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 101 reviews IT & Software Development 20% IT & Software Development 20% Customer Services & Support 20% Marketing 11% Human Resources 9% Others 40% Top industries Based on 101 reviews Information Technology and Services 35% Marketing and Advertising 26% Computer Software 15% Financial Services 12% Other 12% ## Pros and Cons Versatile marketing automation tools 91% positive reviews out of 44 Most reviewers find marketing automation simplifies campaign management, integrates easily, and improves outreach through automated workflows. Papabathini V HR, 201 - 500 employees. "I can easily customize the CRM to suit my specific needs and workflows, ensuring that I have the most effective tools at my disposal. Whether I need to manage my contacts, automate my sales processes, or engage with customers through marketing campaigns, Agile CRM has got me covered." Frequent bugs and reliability concerns 64% negative reviews out of 104 Most reviewers indicate bugs and issues cause disruptions, slow performance, unresolved glitches, and unreliable integrations. Farman K Software Developer, 11 - 50 employees. "Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when relying on the platform for everyday sales and support." Integrated customer relationship platform 95% positive reviews out of 41 Most reviewers describe customer relationship management as streamlined, customizable, and efficient for organizing contacts and tracking sales. Limited and unreliable email management 55% negative reviews out of 89 Some reviewers describe email management as restrictive, with delivery failures, formatting problems, and confusing integration setup. Comprehensive CRM for small businesses 100% positive reviews out of 30 Most reviewers indicate small business features offer affordable pricing, easy setup, and scalable tools for growth. Difficult cancellation and refund process 100% negative reviews out of 20 Most reviewers report cancellation and refunds involve lengthy procedures, unexpected charges, and unresponsive customer support. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 3.9 (49) 44.90% of 49 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 3.7 (35) 42.86% of 35 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Contact Database 4.2 (34) 41.18% of 34 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Sales Pipeline Management 3.8 (28) 28.57% of 28 reviewers that rated this feature as important or highly important Pipeline view and tracking lead status Task Management 4.2 (24) 41.67% of 24 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Email Campaign Management 3.8 (20) 40.00% of 20 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Agile CRM 227 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Set-up notifications and alerts for mobile apps. Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention System that automatically dials calls Establish rules for automatic propagation of social media posts across one or more channels Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Create and automatically send premade copy in response to customer messages Track visitors'/audience's responses across web pages and other optimized content Create, manage, and send invoices or bills to customers A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Measure campaign influence through collection of keyword tracking and revenue sources Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Create email signatures specific to a campaign Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Track the amount of clicks on individual products to measure campaign results Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Receive and/or send email notifications for urgent updates, requests, or other information Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Manage or track sales completed by field teams/employees Public or private sharing of digital files such as documents, audio/video, images, and more Operate/access software on iPad Devices Operate/access software on Mac Devices Caters to sales teams Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Games or game-like elements to track progress and reward accomplishments Geographic location of visitors determines behavior of the software Establish measurable goals and objectives and track their progress over a specific period of time Managing service requests, incidents, IT issues & support with a ticketing system Store and manage images A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Identify and respond to unexpected problems or failures (ie. "negative events") Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Monitor and collect information from social media based on specific keywords Track and monitor a specific set of keywords Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Boards that use custom metrics to show how leading performers compare to other individuals/teams Manage contacts across multiple mailing lists Ability to chat online in real time Identify the physical location of an individual, asset, device, etc. Templated responses for responding quickly to recurring support requests Agents choose who to call and when Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Electronic coupons delivered to a mobile device that can be exchanged for a discount Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Manage and post content across multiple social media accounts and platforms simultaneously Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Schedule when notifications are sent Track all opportunities for potential sales and convert them into recurring revenue A call center that primarily makes calls, typically sales focused Level of completion within a task A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Schedules specific times for content to appear on social media platforms, blogs, websites etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Present a catalog of inventory that customers can view Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Monitor the progress of projects from start to finish Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Monitor wait time and abandonment for incoming requests that have not been routed Generate quotes or estimates for customers Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Set the frequency of a task's occurrence Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Process of planning, scheduling and executing the optimal and effective use of human capital across projects Planning and managing of resources and procedures to mitigate the impact of events and incidents Monitor sales and make necessary adjustment in order to increase demand and revenue Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Plan daily routes to optimize employee scheduling and provide directions Define, track, and/or automate sales activities and sales processes Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Create and design custom email signatures Add and maintain centralized email signature(s) across an organization Premade templates and examples for email signatures Send promotional campaigns or transactional messages via text messages Set-up SMS-based notifications and alerts for mobile devices. Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Filters used to determine different types of malware threats Split and manage tasks into individual components Add or remove subscribers from mailing lists Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time users spend on websites Measure and track time including hours worked and paid time off (PTO) Track and interpret metrics on the usage of company resources Monitor user activity through engagement methods Computer-based system that allows users to send and receive voice messages Web form that allows users to enter data that is sent and processed for different reasons Set-up notifications and alerts for web browsers and apps. SaaS, web-based, online deployment Track and analyze information regarding website visitors Seamlessly integrates with 3rd party websites Control system access and/or deliverability for applications and email addresses An extended application or connector that enables users to perform additional services with their current set of tools Analyze lost and won opportunities Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.1 (494) 4.1 Based on 494 reviews ## Pricing Value for money 4.1 (443) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135148/Agile-CRM/pricing/) Free $0.00 It includes: - 1000 Contacts and Companies - Appointment Scheduling - Contact Level Analytics - Custom Data Fields - Custom Deal Milestones - Documents - Email Templates Builder - Email Tracking - Form Builder - Landing Page Builder - Lead Scoring - Tasks - Unlimited Deals - Web Engagement Starter $8.99 Per Feature, It includes: - 10000 Contacts and Companies - 2-Way Email Integration - Activities - Appointment Scheduling - Canned Responses - Custom Data Fields - Custom Deal Milestones - Documents - Email Tracking - Groups - Labels - Lead Scoring - Reports - Tasks - Unlimited Deals - Views Regular $29.99 Per Feature, It includes: - 2-Way Email Integration - 2-Way Telephony - 50000 Contacts and Companies - Appointment Scheduling - Custom Data Fields - Custom Deal Milestones - Documents - Email Tracking - Lead Scoring - Mobile Marketing - Social Monitoring - Tasks - Unlimited Deals Enterprise $47.99 Per Feature, It includes: - 2-Way Email Integration - 2-Way Telephony - Access Controls (Acls) - Appointment Scheduling - Automated Voicemails - Basic - Call Recording - Chrome Extension - Custom Data Fields - Custom Deal Milestones - Custom Deal Tracks - Documents - Email and Team Reports - Email Tracking - Google/Shopify/Stripe Sync - Lead Scoring - Post Call Automation - SES/Mandrill/Sendgrid Integration - Tasks - Unlimited Contacts and Companies - Unlimited Deals Value for money 4.1 (443) 4.1 Based on 443 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (438) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (438) 4.0 Based on 438 reviews ## User reviews Overall rating 4.1 Based on 524 reviews Filter by rating 5(248) 4(164) 3(63) 2(21) 1(28) Mentioned topic Sorted by most recent FK Farman K. Software Developer Information Technology and Services ### "All‑in‑one CRM with built‑in task and team tools." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 27, 2025 Well-configured, Agile CRM centralizes leads, tasks, and collaboration to make sure developers, sales, and support are on the same page regarding client history and next steps to avoid dropped follow-ups and miscommunication. This unified view helps teams move faster on opportunities and maintain better relationships without juggling multiple separate tools. Pros Agile CRM combines contact management, lead tracking, and task management, making it easy to tie follow‑ups and activities directly to deals and contacts for a dev-focused company like SoftWeb PK. The value for money is attractive, too, with a free tier for small teams and comparatively low entry pricing on paid plans that add automation and more advanced features.​ Cons Many users mention glitches, slowdowns, and other issues with automations or integrations from time to time, which get irritating when relying on the platform for everyday sales and support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muadzam S. Area Manager Restaurants ### "All-in-one CRM and team collaboration for restaurant strategy teams." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 19, 2025 Agile CRM helped our team organize team tasks and maximize lead tracking, so our strategic initiatives are running much smoother. Real-time collaboration and automated workflows boost productivity and make managing multiple locations much easier. Pros It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform. The value for money is strong because its integrated tools streamline operations and make tracking progress easy, thus ensuring alignment across every location. Cons Advanced questions see customer support that's a bit slow, and it does take some effort to fully customize task tracking for restaurant operations. New team members require some ramp-up time, especially with the lead management features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marko S. Administrator Information Technology and Services ### "Comprehensive and professional CRM! Welcome to Agile! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 We had an amazing experience, for the past 4 years, we managed to keep track.and keep organised and more importantly focused.on what really matters: segmented and logical information. All thanks to Agile and its features. Pros Probably one of the best affordable CRM solutions. Agile CRM is 100% secure, as everything is feature rich and well packed. We had our small teams collaborating effectively and the costs were reduced. The points that Agile CRM recahes are untouchable: retrospectives for example. Unique and absolutely CRM that we will use a a paid version - yes, it is that great. Customer support is amazing amd we had queries sorted in less than 24hrs. All tasks sorted and we actually made profit using it, unparalleled task management being the top feature. Cons Not many aspects, beside a relatively steep learning curve (for non tech people) but the knowledge bade is comprehensive and customer support really useful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Caleb T. Mechanical Engineer Design ### "Useful program with some flaws" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 September 17, 2025 Overall, I am happy with my experience, and it is a useful program. I use it every day, and once you get the hang of the workflow, it is pretty helpful. Pros I liked the ability to have revision control and the ability to have multiple people working on a large assembly at one time, which updates. It does a great job keeping a history of all the tasks and allowing you to go back to an older design. Cons It is not a very intuitive program, and it is pretty clunky to use. Once you learn the tricks, it gets better, but there are still a few things that don't make sense. For example, I feel like the ability to check a part in and out without it being on a DFCT seems very strange to me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mark B. Owner Insurance ### "Agile 360 a good choice for CRM." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 11, 2025 This CRM offers so many options it can feel a bit overwhelming to use but their customer support were also very helpful. Pros Agile CRM offers Security keeping my client information safe, it offers a good Value for Money, good Customer Support with focused Task Management lets my Team Collaboration work very well. Great Lead Management was also very good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Alfiya ashfaque M. Software Engineer - QA Computer & Network Security ### "Year long experience in Agile CRM - an engineer’s perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 28, 2025 I have used this for a year and a half and it is pretty good platform to use if you are a sales guy. Since I belong to the engineering team, mostly we use it for collaboration amongst team members for our daily tasks and discuss progress. It comes with a provision to monitor backlog tasks and prioritise them accordingly. We use its tagging feature to analyse the higher priority items and pick them in future sprints. Overall a good tool Pros I like the analytical reporting feature of Agile CRM. It helps me monitor time spent on tasks, milestones achieved. This is very helpful in sprint planning and demonstrating progress to stakeholders. It is a useful tool for collaboration in an agile setting. It also comes with integration with other tools we use like Jira and Github, so automatically updates made here are synced with other integrated tools. This is very helpful and saves time Cons The UI of agile crm has scope of improvement. Sometimes it becomes slow due to larger backlogs, hence collaboration is difficult. The costing is slightly higher based on features offered. The learning time is relatively higher for a newbie Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Antonia B. Engineer Civil Engineering ### "Good solution for small businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 20, 2024 In my opinion, it is a good solution for small businesses. Pros It is all in one. Integrated sales, and services functions Cons Some limitations in customization. Its take some time to figure out it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ana C. Coordinación Civic & Social Organization ### "Cumple expectativas" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 17, 2024 Pros Unifica muchas funcionalidades en un único programa. Cons A pesar de que es intuitivo hay que acostumbrarse a su uso y para algunos miembros del equipo fue costoso. El servicio técnico de atención es mejorable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA lisa a. recruitment manager Staffing and Recruiting ### "excellent product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2024 Pros its really straight forward and very user friendly and allows me to keep on top of all my campaigns Cons none this is an excellent product that i would definitely recommend Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carla M. IT Manager Hospital & Health Care ### "Agile CRM Makes Work Easier for Us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2024 Pros Agile CRM has been a reliable solution for customer relationship management. I like the effectiveness of Agile CRM. Cons Agile CRM is flawless. No issues when using Agile CRM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135148/Agile-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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