# FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FareHarbor the right Tour Operator solution for you? Explore 1127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1127) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FareHarbor Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others.“ March 9, 2026 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele“ April 13, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations.“ March 9, 2026 RN Reini N OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more.“ November 13, 2024 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting.“ April 13, 2026 AS Al S ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “They changed the fee structure and would not credit our funds into their account so that we can refund clients, despite numerous calls and emails requesting to do so. “ December 20, 2024 ## Showing most helpful reviews Showing 1-25 of 1127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emma P. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent service and product" October 2, 2019 5.0 Overall, I really like Fareharbor - I like the way it looks when people book. Pros The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides. Cons I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes. Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) I didn't get on with Turitop and needed a slightly more sophisticated system. Review Source Response from FareHarbor Holdings October 8, 2019 Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks! DP Dustin P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software " May 8, 2025 5.0 Overall the company has been great for us, especially getting us through our growing pains. Pros I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales. Cons The training was not the best. But when you do need help the majority of the time there customer service is great. Alternatives considered [Verint Appointment and Queuing Software](https://www.capterra.com/p/173928/Qudini/) Reason for choosing FareHarbor We chose Fareharbor over the others because the sales rep really dug into what we needed as a company. Switched from [SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/) As we grew as a company it didn’t provide the necessary reporting and booking management we needed. Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you for your review! We are very happy to hear about your experience switching to FareHarbor — we're thrilled to be your partner in success. US Usama S. Chief Operating Officer Information Technology and Services Used the software for: 2+ years ### "Better than my previous system" April 24, 2026 5.0 Prior to using this new method I spent most of my days on the phone. With this new program my customers simply press a button and I don’t have to communicate with them at all. Prior to using this new program, viewing a list of which rental boats were available versus those already on the water took much longer than it does currently. The automated emails are sent automatically – I no longer have to send them manually. As far as phone calls at home go, it is nice not to receive multiple calls during the evening for reservation requests. Pros I am out of time as my coffee has gone ice cold and I have three other tasks left to complete; that is why I will be keeping this short. To my surprise the support team answered back through the chat area. They also seemed very patient with me. I also like that it is mobile friendly so that I can view the calendar while I’m away from my desk. Cons Every year I have to contact their customer service department. The reason for this is that there seems to always be some sort of error and/or discrepancy in the numbers. A number of our guests were double charged and I ended having to refund each guest out of my own money. It’s frustrating that you can’t simply transfer someone from one tour of your home to an in depth tour. Review Source KH Kevin H. General contractor Architecture & Planning Used the software for: I used a free trial ### "Fareharbor" March 9, 2026 2.0 My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review Source Response from FareHarbor Holdings March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! JT JOSEPH T. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Good if you're a big business." April 9, 2025 4.0 A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly. Pros API connectivity. It synced up with a lot of my partners Cons Trying to strong arm small businesses who are already being squeezed by Viator. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) They were not trying to strong arm me as a small business. Review Source Response from FareHarbor Holdings April 17, 2025 Hello Joseph, thank you for sharing your honest review about our product and services! AS Andrew S. Owner Maritime Used the software for: 6-12 months ### "You can find better" July 25, 2025 3.0 I stopped using FareHarbor after one year due to problems and cost. Customers didn’t like the platform. Pros I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems. Cons Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) VQuip quit doing online booking so I had to switch. Review Source Response from FareHarbor Holdings August 25, 2025 Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow. SG Shawn G. Owner Entertainment Used the software for: 2+ years ### "No integrity or accountability " November 22, 2024 1.0 I will never recommend FareHarbor to any business. Pros They made promises that they said would “never” change… Cons After doing business with them for 6 years, they violated everything they promised us. Stole money out of our revenue on terms we never agreed to. Opened our business up to disputes with zero help. Even support and our “account manager” neglects to help fix issues they caused. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor FareHarbor promised terms that would “never” change. Review Source Response from FareHarbor Holdings December 11, 2024 Hello Shawn, we are sorry to hear of your negative experience. Please reach out to our Support team for assistance as they will be able to answer your questions for your specific business. BB Bree B. Admin Assistant Fishery Used the software for: 1-2 years ### "Works well for fishing business! " April 13, 2026 5.0 Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. Review Source Response from FareHarbor Holdings April 21, 2026 Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! AP Adam P. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Tour Software" April 21, 2026 5.0 Pros Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good. Cons Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees Review Source VR Verified Reviewer Administrative Assistant Warehousing Used the software for: 6-12 months ### "FareHarbor is fair" January 12, 2026 4.0 Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. Review Source Response from FareHarbor Holdings January 13, 2026 Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! KO Kelly O. Accounts, Admin & Reservations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fareharbor 2022/2023" March 21, 2023 5.0 Fareharbor have been great to deal with and the system easy to use Pros Easy to use, especially the app when out and about, bookings and payments are easy as are cancellations and refundsDashboard is easy to see availability Manifests are detailed and handyGreat customer Service from our accounts manager, help desk and the team is fast and efficient The reports and invoice are great Cons Waiver forms don't always show on printed out manifest which can lead to some double handling. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor The sales person was very persuasive and got me on board and I then in turn got the business owner on board and we signed up and no regrets since Switched from [IBIS Reservation](https://www.capterra.com/p/179708/IBIS-Tourism-Management-Platform/) The Fareharbor sales person did a good job of the hard sell Review Source AL Antoinette L. Owner Entertainment Used the software for: 1-2 years ### "FareHarbor Daily User" November 5, 2020 5.0 I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small. Pros I like the ease of the software and how quickly I am able to get a response from the support team when needed. Cons I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing FareHarbor The gentleman whom originally reached out to me was very helpful and offered a remote tour of FareHarbor. He told me the switch from Bookeo would be easy and quick and that FareHarbor would take care of all of the details. It was a quick and easy transition! Switched from [Bookeo](https://www.capterra.com/p/117299/Bookeo/) I was paying a monthly fee with Bookeo and their customer service team was based out of Austrailia, so any time I had a question or issue it would take days to get resolved. FareHarbor is also a lot more user friendly and easier to get around in. Review Source Response from FareHarbor Holdings November 13, 2020 Hi Antoinette - Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support! We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard. MR Molly R. Reservations Coordinator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great option overall" October 27, 2023 4.0 Pros FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future. Cons Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date. Switched from [TripWorks](https://www.capterra.com/p/205144/TripWorks/) We had too many issues with TripWorks. One was the inability to quickly load pages in the field. Another was reservation times being incorrect after system updates. They also had limited customer service. Review Source Response from FareHarbor Holdings November 10, 2023 Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration! BC Brenda C. OWNER Sports Used the software for: 2+ years ### "BEST RESERVATIONS software out there for Tour Providers" January 27, 2023 5.0 I love fareharbor. Recently explored PeekPro but right at the end of the setup, Fareharbor reached out to me and showed me that what I was seeking from Peek was right there. Just didnt know it. I recommend it to all the tour providers who ask. Pros Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost. Cons Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale) Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor It has everything I need to run my business and keep my team organized Review Source Response from FareHarbor Holdings March 6, 2023 We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients. AH André H. Director of Operations Hospitality Used the software for: 1-2 years ### "Very feature-rich & easy to use!" October 3, 2019 5.0 Pros \- You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support. Cons \- Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though Alternatives considered [Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing FareHarbor The flexibility that their 'availabilities' concept allows. With FareHarbor, the system does not limit the optimisation of your operations; The ability to build your own custom calendar. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/) Support & Features Review Source Response from FareHarbor Holdings November 6, 2019 Hi Andre - Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities. We look forward to sharing many more years of success. Thanks! CS CHRISTINA S. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Our small business LOVES FareHarbor! " November 18, 2020 5.0 We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company. Pros Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible! Cons Only that the fees are among the highest in the industry. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor More API connectivity and better support, better reviews from clients. Review Source Response from FareHarbor Holdings November 20, 2020 Hi Christina! Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team. I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together! MB Michael B. General Manager Hospitality Used the software for: 2+ years ### "Company Values Shifted" February 22, 2025 1.0 After bought by a larger company. Company values shifted and are now only out to make money. Pros Ease of use. Used to be priced to help the operator succeed. Cons Disconnected from the tour operator. They are only out for money. Review Source Response from FareHarbor Holdings March 5, 2025 Hello, thank you for leaving your feedback. If you wish to speak about your experience further, please reach out to our Support team! LC Lucy C. President of Sales Cosmetics Used the software for: 2+ years ### "Seamless offline to online inventory management" July 24, 2024 5.0 Saves time, improve overall efficiency and customer satisfaction. Pros There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options. Cons Satisfying. I have experienced the best all along. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) More technology is employed in FareHarbor. Review Source Response from FareHarbor Holdings September 18, 2024 Hello Lucy, thank you so much for the review! Your feedback is greatly appreciated. RA Rene A. CEO Hospitality Used the software for: 2+ years ### "Pay as you go" November 21, 2023 5.0 Fareharbor was the perfect solution for us over the last years but with increasing direct sales, the commission fee is getting now out of control. We will change therefore sooner or later again to Bokun, which is kinda sad. For comparison: Bokun Pro = 588USD/Year (1.5% Fee on 100.000USD Sales = 1.500USD) Total: 2.088USD/Year Farharbor = 6.0% Fee on 100.000USD Sales = 6.000USD) Total: 6.000USD/Year Pros The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case. Cons \- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable Review Source Response from FareHarbor Holdings December 5, 2023 Hi Rene, thank you for leaving your review. We appreciate hearing your feedback and will take it into consideration! Oscar P. Captioner Hospitality Used the software for: 6-12 months ### "Your next step to book safe and easy " September 9, 2021 4.0 FareHarbor has been very helpful for me, it increases the productivity of your services because of how much it helps with the booking system and payments, i’ve been using this summer for quite a while now and I can say that I’ll definitely recommend it. Pros What I like the most about this software is that is very easy to use, it has many features which will help you depending on the services that you are offering, this is the software that most of the people use for booking so that’s the main function about this software, it has everything you need, online booking, payment process, online payment, Group reservation, calendar sync and more, it’s very practical for those people who are looking for a software that allows them to offer their clients an easy and complete way to book. Cons What I didn’t like about the software is that most of the features i’m not needed for the summer to function we could use some more other features like marketing which can make our services to grow and allow for people to know about us. Review Source Response from FareHarbor Holdings September 15, 2021 Thank you Oscar for your feedback! We always love to hear that FareHarbor is saving you time and helping smooth out your operations. HF Helen F. Owner Arts and Crafts Used the software for: 1-2 years ### "Event based booking software based on a fee charging model" October 22, 2019 4.0 Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price. Pros As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge. Cons My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else. Reason for choosing FareHarbor No monthly or annual fees to me, most of the transition would be handled by their people. It seemed good enough on that basis. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out! LB L B. Owner/operator Recreational Facilities and Services Used the software for: Less than 6 months ### "WOW, I am SO happy with this system" January 19, 2017 5.0 We chose FareHarbor after having issues with our past "#1 Online Booking System," including it's failure to list a calendar when our site was viewed on mobile. I wouldn't have left if not for the stream of failures of the other software, which was pretty nice when it worked... now I'm happy it happened because FareHarbor is amazing. We are an escape room business with 3 themes, 4 rooms, 5 menu selections. It took a few days to get everything dialed in with FareHarbor, now the system saves me so much time and effort. The flexibility is amazing. I was a little worried because, although you can do everything yourself, it seemed you are encouraged not to. I worried this was going to be an issue, but their customer support is top notch. If I want schedules, promotional campaigns, ANYTHING changed, they get it done, and probably faster and smoother than trying to do it myself. Yet I still have the flexibility to easily change and add bookings, dates, prices, availability to individual activities on the schedule on the fly. Two of our rooms can be booked together or separately. We used to put them on schedule separately (book individual rooms this time of day, book pair of rooms for bigger groups that time of day) since if one of the rooms was booked, the two room option was no longer available. With FH both options are on schedule and customer demand drives the calendar selection... if one is chosen, the two room option automatically stops displaying, and the other room can still be booked individually (and visa versa). I saw someone mention the "cost" of the system. We weighed this against other systems and find the cost differences to be pretty much a wash. Their credit card rate is great, especially compared to the cost of going with one of a few other popular escape room booking systems, I would have had to pay for a gateway, route with a merchant's account, pay a variable and mostly higher rate for credit cards... this is all in one and so easy... and a few less things I need to keep track of. Yes, there is a convenience fee for online booking, we absorb this fee into our prices. And really, it's a booking you may not have had were it not for the booking system. They have many features I'm sure (or would hope) other systems have such as auto booking cutoff times, auto email confirmations and reminders, etc. Actual 24 hr cust svc, not "you can contact them 24 hrs a day, leave a message, but not hear back until the next business day." Pros Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is? Cons There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is. Review Source Response from FareHarbor Holdings April 3, 2017 Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca SB Sandra B. Founder, CMO Leisure, Travel & Tourism Used the software for: 1-2 years ### "Over-promised and Under-performed compared to Other Top Booking Software" November 15, 2018 3.0 Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies. Pros The user experience for the guests who are booking seems good. Cons Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software. Review Source Response from FareHarbor Holdings February 7, 2019 Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551. Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business. EM Elisa M. VP Leisure, Travel & Tourism Used the software for: 6-12 months ### "Super helpful and friendly staff; this software solves so many problems for us!" May 3, 2017 5.0 Online bookings 24/7 is huge for us. Fewer phone calls and a greater ability to focus on providing the product rather than selling. Pros It has tremendous functionality. It can be used with very simple business models, as well as very complex ones. I use it for three different companies. One is very basic, bare-bones. The other two are extremely complex, so I have been digging into the myriad of features and functionality over the past three months as we launched it for the two more complex companies. There is a lot to learn for the more complicated businesses (as expected), but once I figured it all out, it all makes sense and I am able to really maximize the functionality. The staff is very responsive and always there to help with questions, problems, and even assigning tasks to them. In addition to providing booking software, they also designed new websites for me for free, which increased the company's visibility online, so our sales have increased. The also have a free online call center (I haven't made use of this yet). They are constantly rolling out new and better upgrades. I am extremely happy with this product and with the staff behind it. Cons FareHarbor charges the customer 6% of the gross for online bookings (the customer isn't charged this 6% if they call in and book directly over the phone). I'd like to have the option to absorb that 6% on our end so the customer doesn't pay it. The closest we can get is to offer a 6% online booking discount, but I would prefer the option of allowing us to absorb a portion or all of that 6% on the back end instead. That being said, until I started typing this review, I've never thought of asking them if they would be willing to implement an option like this! I'll be asking tomorrow. Knowing they are constantly improving the product and they do take customer suggestions seriously, I wouldn't be surprised if they consider doing this in the future. Review Source Response from FareHarbor Holdings May 3, 2017 Thanks for the lovely and detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Never hesitate to reach out with any questions or suggestions! Thanks again, Becca Steve B. Stationmaster Transportation/Trucking/Railroad Used the software for: 1-2 years ### "More than just software" January 22, 2019 5.0 The folks at FareHarbor have created a culture that is dedicated to taking care of their customers. And they understand that to do that well, I need to be able to take good care of my customers too. From onboarding, to management transitions, to routine support, the team at FareHarbor has truly been a pleasure to work with. Pros FareHarbor provides our business with a solid platform from which to sell our tickets, with particular emphasis on online conversion. The ability to manipulate booking flow for various seasons, events, and accommodations is key, along with the ability to shape consumer expectations through confirmation and reminder emails or text messages. Adjusting bookings is simple and intuitive. On top of all that, FareHarbor's SUPPORT is top notch. Cons Because of the depth and breadth of our product offerings, FareHarbor can at times be a cumbersome dashboard to work with at the Point of Sale level. But I wouldn't trade the flexibility that we have to negotiate bookings and assist customers for something simply less-cumbersome. Review Source Response from FareHarbor Holdings February 7, 2019 Hi Steve! Thanks so much for your honest review and spotlighting our support teams. Our culture involves treating every customer like Ohana and we are thrilled to hear you feel the same way. We understand that features housed in our powerful booking software can be a bit intimidating but please do not hesitate to reach out to our support team if you every have questions. We love talking about dashboards! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.