# FareHarbor Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FareHarbor the right Tour Operator solution for you? Explore 1126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135106/FareHarbor/reviews --- FareHarbor 4.7 (1126) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FareHarbor Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others.“ March 9, 2026 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele“ April 13, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform.“ March 9, 2026 KH Kevin H General contractorArchitecture & Planning, Self-employedUsed the software for: I used a free trial. “Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations.“ March 9, 2026 RN Reini N OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: More than 2 years. “No warning we are told the website is theirs now and Fareharbor disputes anything they promised, and claim ownership of the website, litterally forcing you to pay above market rate ($5,000) hosting fees for or leave without a website and lose even more.“ November 13, 2024 BB Bree B Admin AssistantFishery, 2 - 10 employeesUsed the software for: 1-2 years. “The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting.“ April 13, 2026 AS Al S ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “They changed the fee structure and would not credit our funds into their account so that we can refund clients, despite numerous calls and emails requesting to do so. “ December 20, 2024 ## Showing most helpful reviews Showing 1-25 of 1126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emma P. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent service and product" October 2, 2019 5.0 Overall, I really like Fareharbor - I like the way it looks when people book. Pros The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides. Cons I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes. Switched from [TuriTop](https://www.capterra.com/p/153897/TuriTop/) I didn't get on with Turitop and needed a slightly more sophisticated system. Review Source Response from FareHarbor Holdings October 8, 2019 Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks! DP Dustin P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Great software " May 8, 2025 5.0 Overall the company has been great for us, especially getting us through our growing pains. Pros I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales. Cons The training was not the best. But when you do need help the majority of the time there customer service is great. Alternatives considered [Verint Appointment and Queuing Software](https://www.capterra.com/p/173928/Qudini/) Reason for choosing FareHarbor We chose Fareharbor over the others because the sales rep really dug into what we needed as a company. Switched from [SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/) As we grew as a company it didn’t provide the necessary reporting and booking management we needed. Review Source Response from FareHarbor Holdings May 22, 2025 Hello, thank you for your review! We are very happy to hear about your experience switching to FareHarbor — we're thrilled to be your partner in success. KH Kevin H. General contractor Architecture & Planning Used the software for: I used a free trial ### "Fareharbor" March 9, 2026 2.0 My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others. Pros FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations. Cons One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than Review Source Response from FareHarbor Holdings March 11, 2026 We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty! BB Bree B. Admin Assistant Fishery Used the software for: 1-2 years ### "Works well for fishing business! " April 13, 2026 5.0 Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele Pros FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons. Cons While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day. Review Source Response from FareHarbor Holdings April 21, 2026 Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers! JT JOSEPH T. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Good if you're a big business." April 9, 2025 4.0 A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly. Pros API connectivity. It synced up with a lot of my partners Cons Trying to strong arm small businesses who are already being squeezed by Viator. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) They were not trying to strong arm me as a small business. Review Source Response from FareHarbor Holdings April 17, 2025 Hello Joseph, thank you for sharing your honest review about our product and services! AS Andrew S. Owner Maritime Used the software for: 6-12 months ### "You can find better" July 25, 2025 3.0 I stopped using FareHarbor after one year due to problems and cost. Customers didn’t like the platform. Pros I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems. Cons Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak. Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) VQuip quit doing online booking so I had to switch. Review Source Response from FareHarbor Holdings August 25, 2025 Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow. SG Shawn G. Owner Entertainment Used the software for: 2+ years ### "No integrity or accountability " November 22, 2024 1.0 I will never recommend FareHarbor to any business. Pros They made promises that they said would “never” change… Cons After doing business with them for 6 years, they violated everything they promised us. Stole money out of our revenue on terms we never agreed to. Opened our business up to disputes with zero help. Even support and our “account manager” neglects to help fix issues they caused. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Reason for choosing FareHarbor FareHarbor promised terms that would “never” change. Review Source Response from FareHarbor Holdings December 11, 2024 Hello Shawn, we are sorry to hear of your negative experience. Please reach out to our Support team for assistance as they will be able to answer your questions for your specific business. KS Katie S. Operations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Best activity booking system out there " August 24, 2025 4.0 Great customer support and does almost everything you can think of and they are always implementing new features. Pros Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast. Cons It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do. Review Source Response from FareHarbor Holdings August 25, 2025 Thanks so much for the kind words! We’re really happy to hear that FareHarbor’s integrations and support are working well for your team, it's great to see that the platform is helping you get things done. We hear you on the design side. We recently rolled out a modernized reporting experience and are continuing to evolve the look and feel of the platform. If you have suggestions on how we can improve the interface, we’d love to hear them! Feel free to send your ideas to support@fareharbor.com as your feedback plays a huge role in helping us grow and remain the best restech solution in the industry. Thanks again for being part of FareHarbor! DP Darren P. Owner Entertainment Used the software for: 2+ years ### "Fareharbor-not what it used to be" August 12, 2025 2.0 Pros It originally was easy to set up and use. Their support was great and everybody uses the tools so it was not bad to set up. Cons They got away from everything that made them great. They don't innovate, their fees are higher and their support went overseas and can't solve problems. It went from best in class to extremely frustrating. Review Source Response from FareHarbor Holdings August 25, 2025 Thank you for taking the time to share this. I’m really sorry to hear it’s felt like FareHarbor has shifted in ways that don’t support you as well as we used to. That’s tough feedback, and we take it seriously! Just to clarify, our support team has not moved overseas. We still provide 24/7 support from our offices in Denver, Amsterdam, and Sydney, staffed with experienced teams who care deeply about helping you succeed. On the innovation front, we’ve recently rolled out features like Private Events, Dock, Waitlist, Cross-Sell Combos, Abandoned Cart Recovery, and Waivers, (with more on the way before the end of the year). If there’s anything specific we can address or improve, I’d love for you to reach out to support@fareharbor.com. Your feedback truly helps guide where we go next. VR Verified Reviewer Administrative Assistant Warehousing Used the software for: 6-12 months ### "FareHarbor is fair" January 12, 2026 4.0 Pros FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant. Cons The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located. Review Source Response from FareHarbor Holdings January 13, 2026 Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you! CD Christina D. Owner Manager Recreational Facilities and Services Used the software for: 2+ years ### "Highly Recommended Software for Tour Operator" May 7, 2023 5.0 Pros The integration with other platform is great, user friendly, simple step to add/edit/archive items. I can add 2 separate bank accounts for different services in one dashboard. The customer support is awesome, however different time zone sometimes makes it not practicable to solve the problems in 24 to 48 hours. This software is suitable for day tour operators. Cons Not suitable for multi day tour. There's no options to let the booking fees take by the operators. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing FareHarbor Cheaper and I can pass the booking fee to the customer Switched from [Tour Manager](https://www.capterra.com/p/135565/Tour-Manager/) More user friendly, more feature and more integrations. Review Source MM Mindy M. Founder Recreational Facilities and Services Used the software for: Less than 6 months ### "Quick, effective and supported" July 17, 2020 5.0 I've found the customer service to be amazing. I've interacted with two people \[SENSITIVE CONTENT HIDDEN\] who are professional, knowledgeable and get the job done. I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong. The set u and training went smoothly and I'm in business!! Pros It seems as if all of the possible customer scenarios have been thought out. Everything is customizable on the backend and looks really user friendly on both the back end dashboard and the front end user interface. Cons I don't have enough time using the software to be able to identify anything that I don't like. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing FareHarbor The robustness of the booking engine can't be compared. FareHarbor has built a solid and complete product. I was overwhelmed and frustrated as I tried to DIY it on Eventbrite and SquareSpace. No need to struggle - FareHarbor did the initial set up which saved me countless hours of watching how to videos and figuring out all of the settings. I've had initial training and know that I can ask for 24/7 customer service support as I use and become proficient with the platform. I am amazed that there wasn't an up front set up fee and think that the terms are very fair. I couldn't get credit card processing through Stripe cheaper anywhere else. FareHarbor's plugin to my website immediately give it credibility and builds trust for customers. This is critical because my business is a start-up and the brand is as of yet unknown. I'm so grateful to have found FareHarbor. Review Source Response from FareHarbor Holdings July 28, 2020 Hi Mindy - Thank you for taking the time to write this review! We are glad to hear you had a smooth transition and your positive experience with our team! FareHarbor was designed for tours and activities and we are thrilled to know you are taking advantage of our software's robust features and functionalities. We look forward to growing this partnership! If you have any questions, our amazing Support team is available 24/7! PM P.T. M. Magician Entertainment Used the software for: 6-12 months ### "Stellar Service!" February 10, 2021 5.0 My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative. Pros I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service. Cons I don't have any cons to report. So far my experience has been very positive. Review Source Response from FareHarbor Holdings February 12, 2021 P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that! We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard. As always, our 24/7 Customer Support team is standing by and ready to take your call or email! CG Camilo G. Director Consumer Services Used the software for: 2+ years ### "From very satisfied to totally dissapointed" October 22, 2024 1.0 I've been using Fareharbor for 6 years, and I must say I have passed from being a very satisfied customer to being totally dissatisfied. I am highly disappointed with FH in general, particularly the decreasing quality of customer service, the extra charges for pretty much everything, the commission fees, and the incredibly outrageous prices on the FH websites you are planning to charge. I would never recommend your services to a friend or colleague. I hope whoever reads this review avoids this company at all costs. Pros Customer service WAS very good, and commission rates WERE fair (Past tense) Cons They seem completely uninterested in keeping customers. Now, they seem more interested in finding creative ways to destroy small businesses. Review Source Response from FareHarbor Holdings October 28, 2024 Hello Camilo, we understand your concern surrounding the recent changes with our fees. We are making these changes so we can continue to improve our product, releasing more innovative features that will help each of our operators grow. If you have any further questions, please reach out to our Support team. BB Bridgette B. Manager of Education Museums and Institutions Used the software for: 1-2 years ### "All in One Booking / POS System" June 22, 2024 3.0 Pros FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers. Cons I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends. Review Source Response from FareHarbor Holdings July 23, 2024 Hello Bridgette, thank you for leaving your review! We will pass along your feedback on reporting. JG Jaime G. Owner Automotive Used the software for: 2+ years ### "Hard Times" May 1, 2020 1.0 I don’t know what to do. I have no other way of refunding my guests because of the booking fees Fare Harbor owes to my customers. How can they legally hold MY and my customers money indefinitely? Don’t trust this company with your business and don’t trust this company with your money. Pros I have used Fare Harbor for years and have always been happy with the services provided, ease of use and customer service. Times are hard now. We are in the middle of a world Pandemic and the tourist industry is being crushed. Honestly, I didn’t expect Fare Harbor to help me through this crisis. But I also didn’t expect Fare Harbor to hurt my company and my customers, but that is exactly what they did. I have hundreds of customers to refund because of cancelled trips due to Covid-19. I am risking my company, but it is the right thing to do. So I deposited money into my Fare Harbor account to refund my guests and Fare Harbor will not release the money. It is money from my bank account straight into my refund reserve so I can credit my customers credit cards, and Fare Harbor is holding it. It has been 8 days. I have promised my customers their refunds and Fare Harbor is blocking me from processing them by holding my money. It’s tens of thousands of dollars. I have bank verification the money has been in their account for days. Now my company is at risk because I told my customers they would get their refunds. Cons My husband and I own this business. We are family owned and operated. We are successful and have a great reputation. We have worked hard for a decade to make our company what it is. We care about our customers. Now Fare Harbor is single handedly destroying what we worked so hard for. I have spoken with several representatives of the company. At first they said 5 days. Definitely 5 days. After 5 days passed, they said any day. Now that it has been 8 days they are saying it will get there when it gets there. They will not say why they are holding my money to give my customers. They have not apologized, and I have no clear answers when I can expect it. Review Source Response from FareHarbor Holdings May 6, 2020 Hi Jamie - we understand the pressure and frustration to refund customers during this stressful time and want to work with you toward the best possible outcome. Our Payment Operations team has discussed some alternative solutions with you, but the ACH debits can take 5 to 10 business days, depending on the bank. It seems as of Friday (5/1) has landed in your account and is available to use. We are happy to clarify any additional questions you have regarding this process. Kaitlin L. Director of Sales and Marketing/Event Planning Used the software for: 6-12 months ### "From customer support to foolproof features, our experience with FareHarbor has been superb." March 9, 2018 5.0 Pros While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis. Cons One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support. On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient. Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability. Review Source Response from FareHarbor Holdings March 19, 2018 Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out! LS Larry S. Tour Guide Entertainment Used the software for: 1-2 years ### "FareHarbor and Tour Management " December 13, 2023 5.0 I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience. Pros FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed. Cons It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor. Review Source Response from FareHarbor Holdings December 14, 2023 Hello Larry, thank you for taking the time to leave a review! In terms of your double booking issue, we recommend reaching out to our Support team for any questions. https://fareharbor.com/support/ VR Verified Reviewer Founder & President Consumer Services Used the software for: 2+ years ### "Good Product - Poor Quality Control" October 11, 2018 2.0 Good product. The product could be even better with more effective business training and the implementation of a formal quality control process. Pros It allows businesses to setup and online reservation system making it easier for customers to book a tour. Cons As the product continues to evolve and grow it has become harder to use--particularly for small businesses with limited staff resources. Quality control is a major concern for this product. When we first integrated the system with our website it became clear that the company did not perform any quality checks to ensure everything was setup correctly. This is a major concern as there are a myriad of ways that mistakes can be made. Mistakes cause problems for us and for our customers. Most recently, an integration error with an affiliate resulted in a trip cancellation and loss of significant revenue. When problems like this happen, the burden is on us as the business owner--not Fareharbor. This product would be a much greater benefit and quality if more effort was spent on business training and quality control. Review Source Response from FareHarbor Holdings February 7, 2019 Hello! We would like to apologize for your negative experience with our product. We value your partnership and appreciate your honest feedback. Our teams strive to have world-class support and that includes quality control; please be assured that this has been communicated internally. If you have any suggestions for business trainings that will improve our operations, we would love to connect! CB Clint B. Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A Complete Nightmare" September 28, 2022 1.0 After we finally got the API set up for the third time we would show up to our tours only to find many very angry people arriving for their tour only to find the tour was sold out and they were overbooked. We went through another two weeks of dozens of overbookings and missed bookings in the system then of course the API was not working again. The entire situation was handled in a extremely unprofessional way and after being told time and time again that the system was checked for missing and over bookings we just kept getting over booked guests and missing guests. We were told time and time again they would make sure there were no duplicate, missing, or overbooked guests but its very obvious that they have not even checked at all to make sure this was not the case. Trust me when I tell you we are still dealing with dozens of VERY UPSET GUESTS, THOUSANDS OF DOLLARS IN LOST REVENUE, DAMAGED OUR ONLINE REPUTATION WHICH WE WORKED VERY HARD TO BUILD, HOURS OF WASTED TIME TRYING TO FIGURE OUT AND REORGANIZE THE MESS THEY HAVE MADE. Very disappointing to say the least Pros If it was integrated the way we were told it would be it would be wonderful. We were told one thing and then shown another Cons LITERALLY A NIGHTMARE AND CAN RUIN YOUR BUSINESS, REVENUE, AND ONLINE REPUTATION OVERNIGHT. When we first signed up we were told fare harbor would connect an API and be sure to transfer any previously booked guests into the new fare harbor system. After the connection we realized over approximately two weeks our bookings completely stopped as there were continuous issues with the API connection. After going back and forth trying to get help with fixing whatever was wrong we quickly realized as soon as you think you’re getting somewhere that person disappears completely and you’re passed to someone else then you have to start all over trying to convince them that something is wrong. Finally, we were told that we are responsible for manually entering all of our existing guests into the system. Up to this point we were told time and time again that it was part of the conversion process and they would transfer all existing guests. THAT IS NOT THE CASE. Review Source CM Conor M. CEO Hospitality Used the software for: 2+ years ### "Very good software for new Tour Operators" September 1, 2023 5.0 Very good, would recommend. Pros It's a pay as you go, they only take payment from every online booking. Very good if you're starting off. Good for tour guides as they get automated notifications. Cons They send a lot of marketing emails that are irrelevant. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[SimplyBook.me](https://www.capterra.com/p/140086/Simplybook-me/) Reason for choosing FareHarbor Pay as you go, scale with me. Review Source Response from FareHarbor Holdings October 6, 2023 Thank you for your review and feedback on the cadence of our marketing emails. CG Carrie G. Office Manager Hospitality Used the software for: 1-2 years ### "Overall good product but confusing at first" December 10, 2019 4.0 Overall I'm happy with our switch to FareHarbor. The pros out weigh the cons but hoping for more improvements in the future. Pros One of the most useful aspects for us has been the ability to send out mass emails to guests using canned messages. This has been super helpful when we have to alert everyone about last minute changes, traffic alerts, etc. Our last booking software we used did not offer this. Also the FareHarbor support team is great. They're friendly, helpful, and responsive. I've called them several times and they've walked me through my questions with patience. Cons FareHarbor can be very confusing at first. It definitely takes some time to get used to everything and how to set things up. There are some things that just don't make sense like there should be an easier/quicker way to do what you need to but it's a multi-step weird process instead. The two things that immediately come to mind are converting purchases to gift certificates and redeeming guest gift certificates over the phone. Both of them seem like they should be straight-forwards, press a button, enter a code, etc. but it's confusing and I've needed to call FH support to walk me through how to do these things. Review Source Response from FareHarbor Holdings December 13, 2019 Hi Carrie - Thank you for taking the time to write this honest review. We are happy to hear you have been able to take advantage of our amazing Support Team and some of the Dashboard's robust features. With that said, we understand that there may be some features that may not be as easy to pick up as others. I have passed along your feedback internally in case you would like to schedule a training! JR José R. Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Perfect API for your daily work" March 20, 2023 5.0 We have a small company is Fareharbor covers all our needs. Pros What I like most is the way I can manage times and dates at bookings (blocking, availability, etc). Cons Nothing at the moment. When we are not able to solve something we ask Fareharbor for help Reason for choosing FareHarbor At the begining I didn´t trust in anyone and I didn´t want to pay any money. When I saw what Fareharbor was able to do, I decide to work with it. Review Source ED Eduke D. Founder Entertainment Used the software for: 2+ years ### "Fare Harbor helped us to go Viral in no time" October 2, 2019 5.0 We started the boat company and we were looking for a ticket partner. Luckily Fare Harbor found us and reached out to us, we never heard from them but we decided to give it a go. It was a success straight away because we had no worries about selling the tickets online. They made a awesome website. Besides that, they gave good advice and were always very kind and helpful. I'm sure Fare Harbor has great potential to because huge and how these guys are going I believe this is already a big success but they will go bigger and bigger. Pros Fare Harbor is a great company, fair people, 24/7 customer service, very polite always and a good system. We are very happy with Fare Harbor as a partner. They made a great website so we could focus on our speciality: Boat tours. Fare harbor helped us with good advice and now adays they even have Dutchies which helps a lot. We are expanding with Fare Harbor. Cons The Software is big and endless. Some things are not easy to find out. Reason for choosing FareHarbor They come from the USA and they seemed to offer a good product. They were kind, fast and professional. Also, they didn't had start up costs, it was an offer that was hard to refuse. If it didn't work out, it wouldn't cost us much expact some time. Time was very spare but the feeling was right and it turned out to be right. Review Source Response from FareHarbor Holdings November 4, 2019 Hi Eduke, Thanks so much for taking the time to respond. We value your partnership and are happy to hear your positive feedback on our software and the amazing team behind it. We look forward to sharing many more years of success! BR Bond R. Manager/Tour Guide Leisure, Travel & Tourism Used the software for: 1-2 years ### "At the end of the day, Fare Harbor does everything we absolutely need and works seamlessly." May 5, 2017 5.0 Still getting benefits. Can't say enough about super responsive customer service. If you need something and they can do it, they will do it. Pros convenience. negligible downtime. once it's set up, super easy to use. Extremely responsive customer service whether you call or email and some of the fastest email customer service I have ever seen. They know their product - no matter who you work with. Don't see what you need? just ask them. They've done a lot of "custom" (for lack of a better word) work so we can better accommodate our needs. Any company using reservations can afford this platform. Continuously one of the highest rated among reservation platforms. Reporting system. User permissions. You name it, Fare Harbor can do it. Cons There are only two things I can say I like the least - 1) FareHarbor would save a million man hours if they would offer the fareharbor credit card slider that connects to your phone, like Square. Having to manually enter all the credit card info when on-site for walkups or partial payments can slow me down considerably. and 2) More robust crew scheduling abilities. For example, I'd like my guests to be able to request specific tour guides - so ability to assign crew to specific customers would be very helpful for me. I don't dislike the new reports, but I definitely like the old Legacy reports better. I don't use many reports in fareharbor but the ones I do, I prefer the older Legacy. The new reports are not showing any private or locked tours in reports. Review Source Response from FareHarbor Holdings May 8, 2017 Bond, Thanks for taking the time to us a review! We really appreciate the candid feedback. If there's anything we can help with in the future, please don't hesitate to reach out. We're always available. Thanks again. Becca Talk to a Capterra advisor for free and get results within 15 minutes.