# FareHarbor Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FareHarbor Software - reviews, pricing plans, popular comparisons to other Reservations products and more.

Source: https://www.capterra.com/p/135106/FareHarbor

---

# 

 FareHarbor Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

FareHarbor

## What is FareHarbor?

FareHarbor is the leading booking solution for tour, activity and attraction operators around the world, providing powerful software to efficiently sell and manage activities and services. We partner with businesses to enhance the booking experience, streamline operations, and increase revenue. Our comprehensive offerings include booking and reservations software, distribution and channel management, website optimization, innovative growth tools, unmatched support, and many more.

## What is FareHarbor used for?

[Reservations](https://www.capterra.com/reservations-software/)[Tour Operator](https://www.capterra.com/tour-operator-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)

Overall rating

Based on 1,126 user reviews

Reviews sentiment

Positive

96%

Neutral

2%

Negative

2%

Pros & cons

Supportive and responsive team

Comprehensive mobile functionality

High and inflexible fees

Ongoing technical and support issues

Starting price

$0.01

One Time

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## FareHarbor alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.8 (1,133)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.5 (1,283)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (794)](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/135106/FareHarbor/alternatives/)

## Who uses FareHarbor?

Based on Capterra reviews from the past 4 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Supportive and responsive team

98% positive reviews out of 98

Most reviewers describe the team as highly responsive, knowledgeable, and proactive in addressing questions and custom needs.

High and inflexible fees

49% negative reviews out of 74

Some users report fees are higher than competitors, lack flexibility, and often result in extra costs for customers.

Darren P

Owner, 2 - 10 employees.

"They don't innovate, their fees are higher and their support went overseas and can't solve problems."

Comprehensive mobile functionality

100% positive reviews out of 58

Most users report mobile access is seamless, responsive, and enables full management of bookings and data remotely.

Ongoing technical and support issues

38% negative reviews out of 63

Some reviewers find recurring technical problems, communication gaps, and delays in resolving errors disrupt their business processes.

Smooth third-party integrations

96% positive reviews out of 23

Most reviewers indicate integrations are straightforward, with easy setup and compatibility with various platforms and daily operations.

Christina D

Owner Manager, 2 - 10 employees.

"The integration with other platform is great, user friendly, simple step to add/edit/archive items."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

4.6 (70)

58.57% of 70 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Online Booking

4.5 (67)

70.15% of 67 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Reservations Management

4.7 (49)

69.39% of 49 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Activities Booking

4.8 (46)

52.17% of 46 reviewers that rated this feature as important or highly important

Allows businesses to offer customers reservations for a variety of activities.

Customer Support

4.2 (39)

53.85% of 39 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Mobile Access

4.4 (32)

65.63% of 32 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

FareHarbor 65 features

Allows businesses to offer customers reservations for a variety of activities.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatically create schedules based on business needs or employee availability and qualifications

Scan barcodes to ensure accurate pricing and label tracking

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Update and maintain information on inventory and rates to manage guest reservations in real time

Manage various distribution channels, build relations with channel partners, and track their performance

Automated reminders and confirmations for booked appointments and events via text or email

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Searchable repository of information about clients

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Track employee schedules, availability, and performance across projects and tasks

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Automatically find mutually available meeting time slots across multiple calendars

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Access software remotely via mobile devices

Allowing users to order, pay for, obtain, and validate tickets using mobile devices

Bookings that last more than one day

Manage and support multiple languages

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Accept and process online payment transactions

Allow users to buy and sell tickets online, register for events, and collect buyer information

Sell multiple products or services together, as a set

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Tool used to determine accurate pricing and product eligibility for borrowers

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Specify type/number of reserved tickets based on seating selected during booking

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Reports specific to sales analysis for trends and strategies

Search and filter data across systems to locate required information by entering keywords or certain criteria

For selection of seat at booking or check-in

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Create and manage ticket reservations for various events

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.5 (675)

4.5

Based on 675 reviews

## Pricing

Value for money

4.6 (671)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/135106/FareHarbor/pricing/)

Basic

$0.01

One Time

Value for money

4.6 (671)

4.6

Based on 671 reviews

## Integrations

[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (1097)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (1,097)

4.8

Based on 1,097 reviews

## User reviews

Overall rating

4.7

Based on 1,126 reviews

Filter by rating

5(931)

4(145)

3(23)

2(7)

1(20)

Mentioned topic

Sorted by most recent

AP

Adam P.

Operations Manager

Transportation/Trucking/Railroad

### "Good Tour Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 21, 2026

Pros

Ease of setting up trips for passengers. Also getting info from the bookings for our trips. Value is good.

Cons

Does not show final price for bookings if you choose to have the customers pay for the credit card processing fees

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BB

Bree B.

Admin Assistant

Fishery

### "Works well for fishing business! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 13, 2026

Overall, my experience with FareHarbor has been very positive. It’s a reliable and efficient booking platform that works especially well for tourism-based businesses with fluctuating schedules and high customer volume. It played a key role in keeping our fishing charter operations organized and running smoothly, particularly with the fast-paced nature of cruise clientele

Pros

FareHarbor was a fantastic tool for handling bookings for our fishing charter business, especially since we had lots of international cruise clients. The online booking system made it super easy for customers to snag their spots without a ton of back-and-forth chatting. The flexibility it offered was a game changer. We could juggle multiple trips, keep our schedules tidy, and tweak availability on the fly. Plus, it made communicating with our guests a breeze and kept everything in one place, which was crucial during the hectic cruise seasons.

Cons

While the platform is very functional, there can be a bit of a learning curve when first setting up trips, availability, and custom options. Some backend features aren’t as intuitive as they could be, especially when making quick changes during a busy day.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 21, 2026

Thank you for such a lovely review, Bree. We're so happy to see our platform gives you more ease in your day to day. We hear you in the some features needing to be more intuitive, and we're going to continue to iterate on our features to make sure we can continue to support you so you can continue to give your guests an amazing experience. Thank you for trusting us with your business, cheers!

KH

Kevin H.

General contractor

Architecture & Planning

### "Fareharbor"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

March 9, 2026

My experience with FareHarbor has been frustrating and disappointing. From a user’s perspective, the platform feels inefficient and poorly designed when it comes to respecting people’s time. One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than expected, there isn’t always clear information about what is happening or how long things will take to resolve. That lack of clarity makes it difficult to trust the system, especially when your time and personal plans are involved. What disappointed me the most is how these issues affect real life. Time spent dealing with delays and confusion is time taken away from family, responsibilities, and peace of mind. A platform like this should make things easier, not add extra frustration. FareHarbor has potential as a service, but based on my experience it needs significant improvement in efficiency, communication, and respect for users’ time. Until those issues are addressed, it’s hard for me to recommend it to others.

Pros

FareHarbor is very easy to use and makes managing bookings much more organized. The interface is straightforward, which makes it simple to check reservations, update schedules, and keep track of customers without confusion. I also liked how everything is centralized in one place, which saves time compared to juggling multiple systems. Another great feature is the automated confirmations and reminders sent to customers—it helps reduce no-shows and keeps everyone informed. Overall, the platform is reliable and makes day-to-day operations smoother for businesses that rely on scheduling and reservations.

Cons

One of the biggest issues I encountered was how long certain processes take compared to what you would expect from a modern booking and management platform. Tasks that should be simple and quick often take far longer than necessary, which creates unnecessary stress when you’re trying to plan or manage something important. When you rely on a system to coordinate schedules or bookings, time matters, and the delays I experienced made the platform feel unprofessional. Another issue is the overall communication and transparency. When problems arise or something takes longer than

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 11, 2026

We really appreciate you taking the time to leave such a thoughtful and thorough review of your FareHarbor experience. It’s clear from your feedback that while you found value in the organization and reliability of the platform, you also experienced frustrations around efficiency and communication. We’re sorry to hear that some processes felt slower than expected and created stress when the goal is to make running your business easier. We understand how important it is that the tools you rely on help you maintain a seamless operation while also protecting your time outside of work. Your feedback is incredibly valuable and helps us understand where we can improve. Whenever you may have the time, please feel free to reach out to support@fareharbor.com with details around the features or situations you experienced so our team can review and continue improving the experience (feel free to put ATTN: Rebekah at FareHarbor). Thank you again for your honesty!

AU

Anonymous User

Administrative Assistant

Warehousing

### "FareHarbor is fair"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

January 12, 2026

Pros

FareHarbor is very user friendly. It worked well with other sites. It made my overall booking experience very pleasant.

Cons

The one thing I really did not like about FareHarbor was the high fees. I believe it was due to where I was located.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

January 13, 2026

Thank you so much for your review, we're happy to hear you found ease using our technology. Our pricing model can vary depending on a few factors when it comes to fees. We'd love to hear more of your feedback on how we can make this work better for you! If you'd like to give some specifics, please reach out to support@fareharbor.com. Thank you!

KS

Katie S.

Operations Manager

Leisure, Travel & Tourism

### "Best activity booking system out there "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 24, 2025

Great customer support and does almost everything you can think of and they are always implementing new features.

Pros

Fareharbor is nearly flawless with integrations to concierges and third party resellers. Customer support is top notch and fast.

Cons

It looks like it was built in 1994 and the cost is expensive but it does exactly what we need it to do.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2025

Thanks so much for the kind words! We’re really happy to hear that FareHarbor’s integrations and support are working well for your team, it's great to see that the platform is helping you get things done. We hear you on the design side. We recently rolled out a modernized reporting experience and are continuing to evolve the look and feel of the platform. If you have suggestions on how we can improve the interface, we’d love to hear them! Feel free to send your ideas to support@fareharbor.com as your feedback plays a huge role in helping us grow and remain the best restech solution in the industry. Thanks again for being part of FareHarbor!

DP

Darren P.

Owner

Entertainment

### "Fareharbor-not what it used to be"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

August 12, 2025

Pros

It originally was easy to set up and use. Their support was great and everybody uses the tools so it was not bad to set up.

Cons

They got away from everything that made them great. They don't innovate, their fees are higher and their support went overseas and can't solve problems. It went from best in class to extremely frustrating.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2025

Thank you for taking the time to share this. I’m really sorry to hear it’s felt like FareHarbor has shifted in ways that don’t support you as well as we used to. That’s tough feedback, and we take it seriously! Just to clarify, our support team has not moved overseas. We still provide 24/7 support from our offices in Denver, Amsterdam, and Sydney, staffed with experienced teams who care deeply about helping you succeed. On the innovation front, we’ve recently rolled out features like Private Events, Dock, Waitlist, Cross-Sell Combos, Abandoned Cart Recovery, and Waivers, (with more on the way before the end of the year). If there’s anything specific we can address or improve, I’d love for you to reach out to support@fareharbor.com. Your feedback truly helps guide where we go next.

AS

Andrew S.

Owner

Maritime

### "You can find better"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 25, 2025

I stopped using FareHarbor after one year due to problems and cost. Customers didn’t like the platform.

Pros

I can’t say there is anything about FareHarbor that I like. They did pay regularly without problems.

Cons

Customers constantly complained that it was hard to use. Additionally, the Help or Support provided is weak.

Switched from

[Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/)

VQuip quit doing online booking so I had to switch.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2025

Thanks for sharing this, we're really sorry to hear that your experience with FareHarbor didn’t meet your expectations! We know how important it is for both you and your customers to have a smooth, intuitive experience. Since your time with us, we’ve made a number of updates to improve ease of use, including refreshed reporting, a redesigned booking flow, and more streamlined client tools. We also continue to offer 24/7 live support from our global offices in Denver, Amsterdam, and Sydney, and we’re always looking for ways to improve. If you’d ever like to share more about what didn’t work for you or your customers, we’re here and always listening at support@fareharbor.com. Your feedback helps us grow.

DP

Dustin P.

Owner

Leisure, Travel & Tourism

### "Great software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

May 8, 2025

Overall the company has been great for us, especially getting us through our growing pains.

Pros

I like how you can do everything in the backend, reports, inventory, taxes. It allows you to look at future bookings and see future sales.

Cons

The training was not the best. But when you do need help the majority of the time there customer service is great.

Switched from

[SwipeSimple](https://www.capterra.com/p/241662/SwipeSimple/)

As we grew as a company it didn’t provide the necessary reporting and booking management we needed.

Alternatives considered

[Verint Appointment and Queuing Software](https://www.capterra.com/p/173928/Qudini/)

Reasons for choosing FareHarbor

We chose Fareharbor over the others because the sales rep really dug into what we needed as a company.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2025

Hello, thank you for your review! We are very happy to hear about your experience switching to FareHarbor — we're thrilled to be your partner in success.

EH

Ewa H.

Director

Arts and Crafts

### "Fareharbor is pretty good"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 5, 2025

Customer service is always excellent and very responsive! It is also reasonably priced.

Pros

We can use it for a large variety of ticket type sales and POS as well as information and data tracking

Cons

It's not intuitive - some things are very complicated to set up correctly

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 22, 2025

Hello, thank you very much for taking the time to review FareHarbor. We appreciate hearing your constructive feedback!

JT

JOSEPH T.

Owner

Leisure, Travel & Tourism

### "Good if you're a big business."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

April 9, 2025

A little rough in the beginning but eventually got it working. They were helpful with all setups and tackled any issue quickly.

Pros

API connectivity. It synced up with a lot of my partners

Cons

Trying to strong arm small businesses who are already being squeezed by Viator.

Switched from

[Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)

They were not trying to strong arm me as a small business.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 17, 2025

Hello Joseph, thank you for sharing your honest review about our product and services!

[View all Reviews](https://www.capterra.com/p/135106/FareHarbor/reviews/)

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