# AxisCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AxisCare the right Long Term Care solution for you? Explore 728 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews --- AxisCare 4.7 (728) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of AxisCare Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews GK Griselda K Owner, PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The system is designated with enough alerts and features to have an efficient workflow from scheduling to payment posting. “ March 19, 2026 AS Amanda S Childcare SchedulerChild Day Care Services, 11 - 50 employeesUsed the software for: 1-2 years. “so i get a little confused on how to navigate and what filters to use to get exactly what i want or need.“ March 24, 2026 CR Crystal R Care DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “One of the biggest strengths is their customer support—any time we need assistance, we’re able to quickly get in touch with someone who is knowledgeable and helpful.“ March 19, 2026 TM Tyler M AdministratorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “That makes me a little cautious, especially around stability and data integrity.“ March 19, 2026 PM Philip M Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system works seamlessly and smoothly with our accounting software and the customer service is always available and helpful with educating and solving problems when we have them.“ June 28, 2024 NC Niccole C Office ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It messes up when we are uploading information.“ March 20, 2026 CR Crystal R Care DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “In terms of features, the real-time scheduling view is one of my favorites.“ March 19, 2026 SL Susan L OwnerHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “There are some features in scheduling that are less intuitive than I would prefer.“ September 4, 2025 ## Showing most helpful reviews Showing 1-25 of 728 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rich J. Director of Customer Experience Hospital & Health Care Used the software for: 1-2 years ### "Highly Recommend AxisCare for Home Healthcare Agencies" August 9, 2022 5.0 Overall, the folks at AxisCare have done an outstanding job of continually developing the AxisCare System and they are excellent at updating us and continuing to update their knowledge base and training support. I highly recommend them to anyone looking for a good solution for their home healthcare business. Pros It is obvious when you first join AxisCare that their onboarding and training teams have designed well-thought-out content and continue to develop knowledge bases and support via ZenDesk. They listen to us when we make enhancement requests and their customer support and speedy follow up are outstanding. Cons There are two primary opportunities for improvement and they both revolved around the applicant tracking software system and database transfer of completed application forms directly into AxisCare. Our state requires over 30 specific forms in the application process. This requires us to be able to upload over 30 specific images and PDFs and the AxisCare System currently requires us to upload each one separately, which is extremely tedious and a large dedication of time for each applicant. We have yet to hear back from the development team on when this is going to address. I have to imagine that this is a must-have for every HR Department of each of their clients and this seems to me to be such a basic development request. Secondly, our current Caregiver Applicant Process is facilitated by Apploi (third-party) and Apploi's Third-Party vendor, HelloWorks. We currently capture all 30 forms via data entry from primary caregivers' mobile phones and this data is stored on the servers of Apploi, but there is no current data map that updates all of the data from HelloWorks to AxisCare. This is a significant data mapping disconnect, as we have to update hundreds of data fields in AxisCare for each caregiver applicant. There has to be a better solution for each of their clients than being told that this is not possible. Review Source Response from AxisCare August 16, 2022 Hi Rich, Thank you for taking the time to leave this thoughtful review. We are ecstatic that you've found our onboarding process to be stress-free and that our support team has been able to assist you in any way possible! We especially appreciate your suggestions on how we can improve our software even more. We value your feedback, and will continue to improve and develop, so that you and your team have nothing but pleasant experiences moving forward. Thank you again for your review, Rich. We look forward to serving your agency for years to come! -The AxisCare Team CM Cressida M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "So far okay, but still learning" August 27, 2025 4.0 Support staff are excellent, learning the system was good, some could be a little simpler to navigate, but then some tools are very useful. Pros We like how we can hold lots of information on clients, caregivers and applicants. How you can jump from client to caregivers. Cons We are still finding little glitches, with visit times that end and start at the same time, if a CG has accepted a broadcast. Creating forms and tying to figure out why it isn't fillable by email. Thought we had the signature fixed, but no the CG can sign both parts, even when it says OFFICE STAFF. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) The system went down and was hacked, so we needed to change. Review Source Response from AxisCare December 19, 2025 Thank you for sharing your experience, Cressida. We’re glad AxisCare helps you manage detailed information across clients, caregivers, and applicants, and that our support team has been helpful as you learn the system. We appreciate your feedback around the glitches and form setup you mentioned, and we’ll be sure to share that with our team; if you’d like to walk through any of those items, please reach out via the Support button in your AxisCare website or email support@axiscare.com so we can take a closer look together. NC Niccole C. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Working with options" March 20, 2026 5.0 System works well and has lots of options that we will be exploring. Sitting in on the trainings was very good to see what is new. Pros AxisCare houses all the information in one place with many options to use and share it. Our staff and caregivers all have access to the same information. Cons The constant refreshing when the system is idle. I would like to be able to turn that feature off. It messes up when we are uploading information. Review Source VR Verified Reviewer OWNER Hospital & Health Care Used the software for: 2+ years ### "the cutomer support and billing is terrible" November 7, 2019 2.0 We feel for the price this could be a great product but the way the service is being handled has our company very concerned and we actually are looking for other products to replace this company. Pros The prodcut itself is not bad for the money but the service is terrible Cons The prodcut itself is not bad but they way the tickets are not handled, there is no trail t follow up. the forms dont work properly and they change our setting and funtions with out telling us causing issues for us and causing us to lose money. When we call and ask for a supervisor they will do everything to keep you from letting anyone know. I also have concerns about the billing and how its handled. They bill when they want to, no set dates and rep. is always off with sick kids and then has the nerve to put warnings that we have not paid and not take off after we pay and refuse to help our staff because we had a past balance and had payments scheduled and prmised to pay as soon as the benk allowed. Really concered about the direction that this company is going with the poor service and lack of polocies except making rules up as they go. Also the customer service reps are very rude and really dont want to hear what we say but just get us off the phone as soon as possible. Reason for choosing AxisCare The price, and maybe thats why the costomer service is so terrible. Review Source Response from AxisCare November 13, 2019 Thank you for your review. I'm sorry to hear about your negative experience. We're normally known in the industry for our exceptional customer service, and we regret that we have not met your expectations. We always endeavor to answer calls and emails as they come in, and if we miss a call during normal business hours due to a high volume of calls, we try to return any voicemails left as quickly as possible. Our Tech Help Desk personnel are trained to escalate any calls which request a supervisor to our Customer Support Director or escalate it further, as needed. If you have any issues with the tone of a call or email interaction you have had, please let us know immediately and we will be happy to look into it, address it, and resolve the issue thoroughly and quickly. We are sorry to hear you have had a difficult experience with our billing policies. If you'd like to discuss this further, please call 800-528-6201 and ask for me, Micah Key, Director of Client Experience. CS Cordell S. Operations Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Best Home Care CRM" January 6, 2026 5.0 AxisCare has been really good to our company and has provided solutions for all of our asks and needs. Pros We love AxisCare for being a great CRM where our corporate team has a lot of oversight and collaboration with our branch offices. Their customer support team is also A+. We use AxisCare for all of our clients and our caregivers. Cons AxisCare does not have the most updated interface and it takes a roadmap to explain where many of their system settings are. Review Source SD Samantha D. Owner Hospital & Health Care Used the software for: 1-2 years ### "Enjoy Using Axiscare But Would Love To See Updates" September 9, 2025 4.0 Overall I have enjoyed Axiscare and finds that it helps us run our business. The mobile app is very easy for caregivers to use. Pros It is visually pleasing - simple but with enough detail to differentiate different tabs that I use frequently. Cons I wish there was a way to charge different rates depending on what day of the week and what time it is. For example, our business charges different rates for daytime visits, versus evening visits or overnights. We have to manually enter this in each time. If a visit happens to overlap two different time periods, it would be great if the rate could change automatically - instead of us having to chain 2 visits with different rates. Alternatives considered [Smartcare](https://www.capterra.com/p/141292/SmartCare/) Reason for choosing AxisCare The layout seemed simpler that other software programs we looked at. Review Source AS Amanda S. Childcare Scheduler Child Day Care Services Used the software for: 1-2 years ### "Program Scheduler " March 24, 2026 5.0 I have nothing but good experiences since getting in my role and using AxisCare program for our nonprofit organization. Pros The simplicity of the program after learning new features from the zoom trainings provided for support. The customer support is really great and easy to get in touch with for any issues regarding the program. The program overall has some many features to explore and learn how to use to make my job a little bit easier each time i log on. Cons I dont really have anything negative to say about the program. Sometimes i have trouble with running reports but that’s typically because i just never have made a new report for a certain subject so i get a little confused on how to navigate and what filters to use to get exactly what i want or need. Which i can learn with more zoom training videos. Review Source HT Heather T. Assistant Director Non-Profit Organization Management Used the software for: 2+ years ### "Assistant Director" March 25, 2026 5.0 I have been very happy with Axiscare and the fact that the development team really listens. I like the reports that can be run and they are always working on improvements and options for the system. Pros The great customer service. I feel like when we share suggestions that they are really taken into consideration. Cons The fact that telephony system for caregivers says the voice confirmation is optional. In our state it is not optional. Review Source MM Micah M. Team Lead Hospital & Health Care Used the software for: 1-2 years ### "Great System " March 24, 2026 5.0 Pros Great system for the job we do. Helps with schedules, care notes, and ensuring every client is taken care of. Cons I do not have much that I don't like about AxisCare. I have not had any bugs or issues with the system. Review Source KM Kelly M. CARE MANAGER Hospital & Health Care Used the software for: 6-12 months ### "Experience with Axis Care " March 24, 2026 5.0 My overall experience has been positive. I make managing daily tasks and client information more efficient. Pros I like that Axis care keeps everything organized in one place. it makes scheduling, notes and communication a lot easier and more efficient. Cons One thing I like least is that it can be a little slow or glitchy at times, but overall, it still helps keep everything organized Review Source TT Tri T. Owner and CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Great tool for the home care industry" February 11, 2025 5.0 Pros Nice scheduling and tracking of the many variations. Cons Sometimes the caregiver app causes confusion. New caregivers have trouble clocking out. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare Better scheduling and features. Also great referral from other franchisees. Review Source Response from AxisCare February 12, 2025 Hi Tri, and thank you for your review! We're glad AxisCare’s scheduling and tracking capabilities have been an excellent fit for your agency. We greatly value your feedback on the caregiver app and will share it with our team. It’s an honor to be your trusted solution through fellow franchisee's recommendations. We look forward to supporting your agency’s continued success! SB Shana B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Axis care is the best homecare app and homecare tool " May 14, 2025 5.0 Awesome I’ll forever use it for Business Pros Convenience, easy to schedule clients and care takers Cons The first version was a little hard to Manuever I think also trying to merge husband and wife care on same schedule should be an option Review Source Response from AxisCare July 28, 2025 Hi Shana, Thank you for your wonderful review! We are thrilled that AxisCare has been a convenient and reliable tool for your agency. It’s great to hear that scheduling has been smooth and beneficial for your team. We also appreciate your feedback; insights like yours help guide our improvements. We are grateful for your trust and honored to support you when scaling in the future! AS Alison S. Owner Hospital & Health Care Used the software for: 2+ years ### "Axis Care: Our Right hand" September 8, 2025 5.0 Very good-We enjoy our experience with AxisCare and consider it an asset to our business. It is a good aid to our Care Team as well as the families we serve. Pros Their Customer Service is great! Their features have evolved nicely with the times in home care and the scheduling elements are intutive and improve regularly. It makes my job managing more seemy business organized and keeps things running smoothly. Cons Sometimes fnd things I wish it could do. I know they put it on a ticket but sometimes my wish list remains a wish! Review Source LB Lexie B. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Efficient and User Friendly" August 26, 2025 5.0 It’s been great! I am new to my company and was expecting it to be a lot harder to gain knowledge of the system but AxisCare has made it extremely easier to do my job! Pros It’s user Friendly and I love the conflict pops! It’s allows me to make less errors when scheduling! Cons It’s not super mobile friendly when you are using a phone for admin access. It would be nice to be able to do admin things or have all the admin views from the app and not having to bring it up on a website and zoom in and out due to it being so small. Review Source Response from AxisCare December 19, 2025 Thank you for sharing your experience, Lexie. We’re glad to hear AxisCare has been easy to learn, especially as you’re new to your company, and that features like conflict alerts are helping reduce scheduling errors. We appreciate the feedback regarding mobile admin access. If you’d like to share more context, our team is always happy to listen via support@axiscare.com or the Support button on your AxisCare website. We’re grateful that you took the time to leave this review and appreciate your perspective as you continue to get up to speed. PM Pamela M. Recruiting Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Outstanding" February 11, 2025 5.0 Very easy to use and train others how to use. Pros Very user friendly and holds all info we need. Cons Need more training on how we can better utilize it for our clients and caregivers. Review Source Response from AxisCare February 13, 2025 Hi Pamela, Thank you for your review! We're thrilled to hear that AxisCare has been user-friendly and a valuable resource for storing essential information. We appreciate your feedback on training and understand how additional guidance could help maximize its benefits. We’ll be sure to share this with our team. Your support means a lot; we’re free to help whenever needed! SM Shirley M. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Great experience " February 7, 2025 5.0 Great experience using their platform from the caregiver and admin viewpoint. Pros The customer service is topnotch. I call them with lots of questions that are always answered. Cons I wish there was a hardcopy manual that I could refer to instead of trying to figure out the exact video to watch using the exact wording. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing AxisCare I was already familiar with this platform. Review Source Response from AxisCare February 10, 2025 Hi Shirley, and thank you for your thoughtful review! We’re so glad to hear that our customer service team has been able to support you whenever you need it. Knowing you’ve had a great experience means a lot. We also appreciate your feedback on a hardcopy manual and will be sure to share it with our team. Your trust and support mean a lot to us! SV Sue V. VP of Care and Services Health, Wellness and Fitness Used the software for: 2+ years ### "Working With Axis" February 11, 2025 5.0 My overall experience has been positive. I think it is a very effective program. Pros It is a one stop shop. Clients and staff all in one place. I especially like the variety of reports available. Extremely helpful Cons I don't always know the name or location of the report that I'm looking for. Review Source Response from AxisCare February 14, 2025 Hi Sue, we appreciate your review! It’s great to hear that AxisCare has been a valuable all-in-one solution for managing clients and staff and that our reporting tools have been helpful. We’ll share your feedback with our team as we enhance the platform. Your support means a lot; we’re grateful to be part of your agency’s success! PM Paula M. Payroll Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Positive AxisCare experiences" February 7, 2025 4.0 Overall I have had a positive experience with AxisCare. The software is fairly intuitive, and staff have been helpful and responsive. It would be very helpful to able to bill for mileage, and not have to do this separately and manually. Pros The excellent customer support and availability. Cons AxisCare's inablility to electronically bill for transportation Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing AxisCare Reccommendation of consultant and others. Review Source Response from AxisCare February 10, 2025 Hi Paula, Thank you for your feedback! We're glad to hear that our customer support team has been there when you need them. We understand the importance of seamless billing and appreciate your input on mileage tracking—we'll share this with our team. Your experience matters to us; we're always looking for ways to enhance functionality. We're grateful for your trust and look forward to supporting you! LP Laura P. Admin Hospital & Health Care Used the software for: 6-12 months ### "Review Axiscare" February 11, 2025 4.0 Pros The fact I can download different reports. Cons Not having notifications about who texted me Review Source Response from AxisCare February 12, 2025 Hi Laura, and thank you for your review! We’re glad that AxisCare’s differentiated reporting features have been helpful to you. We appreciate your feedback and will share it with our team. Your insights help us continue to improve, and we appreciate the opportunity to support your agency! PM Philip M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Axis Care is the Best Software for Home Care Businesses" June 28, 2024 5.0 It is great software that meets our needs. Is affordable and helpful in finding solutions and management we need. Customer Service is top notch. I never have delays or problems reaching them and getting my problem addressed. Offering services such as helping with VA billing has been so helpful and affordable. Pros Axis Care Has so many options it fits our business and has functions that are ready for when we expand to them. The system works seamlessly and smoothly with our accounting software and the customer service is always available and helpful with educating and solving problems when we have them. Cons Sometimes the Admin Settings is a bit confusing and the search menu doesn't bring up results I am looking for when I type in the keywords. Some setting explinations are a bit confusing. The new format is much better than the old. When Im not sure, I call customer support, and they are able to help me understand a little clearer on functions. Review Source Response from AxisCare July 2, 2024 Philip, thank you for your fantastic review! We’re delighted to hear that AxisCare meets your needs and integrates seamlessly with your business operations. It’s wonderful to know that our Customer Support Team has been able to provide you with the support you need. We appreciate your feedback regarding the admin settings and report setup process. Your insights are invaluable as we continually work to improve our platform. Our Support Team is always here to assist you at 1-800-528-6201 or support@axiscare.com. Thanks again for choosing AxisCare! SC Selena C. Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "The best gets better!" June 20, 2024 5.0 It's been easy to navigate, and I apricate the simplicity of it. Pros I love how the updates do not hinder our ability to work. It's also much better than most systems I've used. Cons I wish there was a place I could see when/ who I sent an email to. I also wish that the clock in / out would work a little better. We get a lot of calls for clocking in and out because the app says they are to far away and they are right in front of the client. Review Source Response from AxisCare June 24, 2024 Dear Selena, thank you for taking the time to review AxisCare on Capterra. We’re thrilled to hear that our recent updates have enhanced your experience with our software and that you find it better than most systems you’ve used. Regarding your concerns about messaging and clock-in/out features, we would like to offer some assistance: Messaging Visibility: Under ‘Messaging -> Send/Schedule Messages’, you can view all messages sent out for the day or historically. This can also be checked per caregiver under ‘Admin -> Notifications’. Location Corrections: If a caregiver appears too far away while at the client’s home, they can suggest their current location through the app. Your admins can review and approve the location correction, updating the client’s geo-code accordingly. We understand the importance of seamless communication and accurate timekeeping in providing quality care. Thank you for being a valued customer. BC Brandie C. Business Office Assistant Hospital & Health Care Used the software for: 2+ years ### "You can't go wrong with AxisCare!" June 28, 2024 5.0 We have had nothing but huge successes in utilizing AxisCare within our companies. Pros I love the ease of using AxisCare for so many things. Scheduling, payroll reports, billing reports, etc. Cons The System Preferences can sometimes be a little confusing to navigate; however, the AxisCare team is always willing to go above and beyond to clarify any questions. Review Source Response from AxisCare July 2, 2024 Thank you for your review, Brandie! We’re happy to hear that you find AxisCare easy to use and that it’s been beneficial for your operations. We understand that questions can arise from time to time using the software, and we're glad our Support Team has been able to help you every time. Your success is our mission, so we're thrilled to hear that you have had nothing but huge success with AxisCare. Once again, we value your feedback and thank you for using AxisCare! NE Nichole E. Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "The ease of axis care and how it helps the company I work for. " July 10, 2024 5.0 Pros I like how easy it is to navigate the system, and the courses we can take to continue learning to use the system. The layout is easy to read and use. I feel like there is still so much more that I can learn but the axis care team makes it easy to continue to learn daily. Cons I don't have a lot of experience with different companies. There isn't anything that I don't like. I have learned so much just from using axis care. Review Source Response from AxisCare July 11, 2024 Thank you, Nichole, for your review! We’re glad you're finding AxisCare easy to navigate, and our training materials are helping you. If you need assistance or have more feedback, please contact our Support Team at 1-800-528-6201 or support@axiscare.com. We appreciate your partnership! MD Melinda D. Director of Human Resources and Operations Human Resources Used the software for: 1-2 years ### "Assessment on Axis Care " June 26, 2024 5.0 I have used Axis Care for another Senior Company that I was employed at along with here. I have no complaints about this software from the format to the customer service. Pros User friendly, everything is self explanatory. Customer Service is superb; surpass my expectations. Cons I wish reports was more accessible. Detailed itemized or able to be broken down a bit more. Review Source Response from AxisCare June 28, 2024 Dear Melinda, thank you for your review! We’re delighted to hear that AxisCare’s ease of use and customer service have exceeded your expectations. We appreciate your feedback on our reporting features. We’re excited to inform you that we’ve updated many of our reports with a more cohesive UI and enhanced customization options, including additional fields, reordering capabilities, and advanced filtering/sorting. Should you need any assistance or wish to explore these newer features, please don't hesitate to contact our Support Team at 1-800-528-6201 or support@axiscare.com. EP Emeline P. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Exceptional product" February 22, 2024 5.0 Our experience with AC has been remarkable. With its robust capabilities, we streamlined processes and generated insightful reports effortlessly. One standout moment was when we used the software to analyze a large dataset that previously would have taken us weeks to manually process. With just a few clicks, we generated comprehensive reports and visualizations that provided invaluable insights, enabling us to make data-driven decisions swiftly. Overall, the software has simplified our tasks, empowered decision-making, and driven positive outcomes for our team and organization. Pros What I find most beneficial is the introduction of bi-weekly meetings with the Customer Success manager. This establishes a rhythm that aids in resolving issues and tackling daily operational questions efficiently. It's particularly useful when busy tasks threaten to consume the entire day. Additionally, implementing the BI tool has been a significant win for our company, providing valuable insights and enhancing our decision-making processes. Cons While we have acknowledged the necessity and plan to address it shortly, implementing an initial template for all new franchisees would prove advantageous. It's worth noting that we currently do not have an onboarding template in place. This not only streamlines the onboarding process but also fosters consistency within our brand. Moreover, it significantly reduces the manual workload currently required. Reason for choosing AxisCare I was not working for CareBuilders when AC was purchased. Review Source Response from AxisCare May 2, 2024 Dear Emeline, thank you for taking the time to leave such a detailed review and for the high rating! We’re thrilled to hear that AxisCare has streamlined processes and enhanced decision-making within your agency. We appreciate your feedback regarding the onboarding template. Your feedback is invaluable as it helps us continue to improve and serve our customers better. We’re glad to hear that your bi-weekly meetings with your Customer Success Manager have been beneficial for you. We strive to provide efficient and effective solutions to any issues or questions you may have. Should you have any further feedback or need assistance, please don’t hesitate to reach out to your Customer Success Manager. We’re here to help! Thanks again for choosing AxisCare and for your recommendation! Talk to a Capterra advisor for free and get results within 15 minutes.