# Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Slack the right Employee Engagement solution for you? Explore 24118 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135003/Slack/reviews --- Slack 4.7 (24118) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Slack Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Showing most helpful reviews Showing 1-25 of 24118 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jake P. Account Executive Hospital & Health Care Used the software for: 2+ years ### "Excellent Team Collaboration Hub, But Requires Mindful Notification Management" May 22, 2026 5.0 Our team uses daily, and it has drastically improved our collaboration efficiency by cutting down internal email threads by more than half. It essentially acts as our digital office space, keeping everyone connected regardless of whether they are working remotely or in the office. Aside from the occasional notification fatigue and the premium price tag, it remains an indispensable tool for our day-to-day operations, quick huddles, and project tracking. Pros The real-time chat interface is incredibly intuitive, making day-to-day team communication seamless. I love how easy it is to organize conversations into dedicated channels for specific projects or departments, which completely prevents our email inboxes from getting overloaded. The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub. Cons While it excels at quick communication, managing notifications can quickly become overwhelming, especially if you are part of multiple large channels. It takes a bit of time to configure the alert settings properly so you aren't constantly distracted by non-urgent messages. Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads. The pricing structure can also feel quite steep for smaller teams as you scale up and need historical message retention beyond the basic tiers. Review Source AR Arthi R. Engineer Accounting Used the software for: 2+ years ### "Great for Collaboration, But Can Be Overwhelming" April 25, 2026 4.0 Using has been a mostly positive experience for team communication. It’s great for real-time collaboration, organizing conversations, and integrating with other tools. However, managing constant notifications can be overwhelming at times, and finding older messages in a busy channel can be tricky. While it improves team connectivity, the volume of communication can become distracting, making it essential to manage notifications effectively for a smoother experience. Pros has seamless team communication with organized channels, direct messaging, and file sharing. Its integration with numerous apps like Google Drive, Jira, and Zoom streamlines workflows. The search functionality is robust, making it easy to find past conversations. Slack's customization options, including notification controls and custom emojis, enhance user experience. It's a collaborative hub, improving team productivity and communication, especially in remote or hybrid environments. Cons is sometimes overwhelming with constant notifications, especially in large teams or active channels. The sheer volume of messages may lead to important information getting lost. Its free plan has limited message history and integrations. While it’s great for real-time chat, Slack isn’t ideal for long-form discussions or detailed project management. Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams get stuck frequently and was not reliable. Had lots of issues using teams especially calls. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 2+ years ### "Powerful team communication with an overwhelming UI" December 30, 2025 3.0 Pros makes it very easy to communicate with anyone across the organization. Being able to quickly message teammates, participate in team channels, and have dedicated groups for different functions helps speed up collaboration and decision making. It is also helpful knowing exactly where to go to ask questions or get quick answers. The notification settings can be useful when configured properly and help ensure important messages are not missed. Cons The user interface can be challenging to navigate, especially when trying to find past conversations, threads you have commented in, or messages saved for later. It can be difficult to track down specific chats or discussions by date. While some of this functionality may exist, it is not intuitive or easy to discover. can also feel overwhelming due to the constant flow of messages. Without careful customization of channels and notifications, it is easy to become inundated with information. The ease of reaching anyone at any time can also create a sense of urgency around everything, which can make it harder to prioritize what truly needs immediate attention. It requires significant user effort to manage effectively, and the UI could benefit from being more streamlined and user friendly. Review Source Muhammad Z. Procurement Specialist Staffing and Recruiting Used the software for: 6-12 months ### "The Hub That Kept Us in Sync" March 26, 2026 4.0 My overall experience with was positive. It made team communication organized, file sharing easy, and collaboration efficient. The interface was intuitive, and notifications kept me updated, making teamwork smooth and productive. Pros offered great value for money by improving overall team productivity and communication efficiency The chat feature was easy to use, making real-time communication simple and well-organized File sharing was smooth and quick, allowing easy access to documents within conversations Meetings were reliable, especially with integrations that made scheduling and joining calls seamless Customer support was helpful and responsive whenever assistance was needed Bugs and issues were rare, and the platform felt stable and consistently improving Overall, Slack made collaboration fast, efficient, and easy for teams to stay connected and productive Cons can feel overwhelming when there are too many channels and conversations to manage The free version has limited message history, making it difficult to access older chats Video and voice call features are not as strong as dedicated meeting platforms Some advanced features and integrations require paid plans Managing notifications can become challenging in busy workspaces It may consume more system resources during heavy usage Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) I switched because offers better organization with channels and threads, smoother integrations, and a more user-friendly interface for daily communication. Review Source MM Michael M. Senior implementation analyst Computer Software Used the software for: 2+ years ### "A chat that makes remote working simplified and great notifications " April 16, 2026 5.0 It is a great chat system, which makes a remote working environment possible. With possible the possible integration it means you are notified with real time updates Pros free licence is great value for money, it is extremely easy to use and with the allows for realtime communication while working remotely. It has great integrations allowing notifications in real time. Cons The only limitations I’ve come across is the limitations from the free licence. It has to do with how long messages are retained, but could be solved by prancing a licence if required Switched from [Discord](https://www.capterra.com/p/240238/Discord/) Limited features at the time of the move. It did not meet our company requirements Review Source AM Ashif M. Managing Partner Management Consulting Used the software for: 2+ years ### "Excellent for setting up a small business" June 5, 2026 5.0 My overall experience has been excellent and I recommend it to anyone I work with, especially small businesses Pros I have been using for a number of years now and the Free version has most of the features I need to get a business up and running. I especailly like the Channel feature which allows you to comparmentalise your activities. Cons The Huddle feature is a little "hit and miss" and often the video quality is not very good so I rarely use it Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Slack has a free version which is perfect for most of my use cases Review Source AM Anna M. Customer Service Agent Health, Wellness and Fitness Used the software for: 1-2 years ### "You still using Microsoft Teams ? " April 15, 2026 5.0 Pros makes team connections smooth and easy. I like the thread structures, mentioning anybody from any channel, file sharing, and video calls. Cons The free version is lacking too many features to be considered good, and the price per user license is also very steep. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) This wasn't my decision But I appreciate It. Microsoft Teams seemed heavy Review Source Erlinda Mangrobang A. Compliance Officer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A tool that keeps the whole team on the same page." May 23, 2026 5.0 It has become the main way our team stays in touch and gets things done. It is easy to pick up even for people who are not very tech savvy. There are moments where it feels like too much is happening at once, but once you get used to managing your notifications it works really well day to day. Pros Pros: What did you like most about ? Slack makes team communication a lot easier. Everything is organized by channels so you always know where to find a conversation. Searching for old messages or files is quick and reliable. It also connects well with other tools we already use like Google Drive, Zoom and Samsara, which saves a lot of time switching between apps. Cons Notifications can get out of hand if you are in a lot of channels. It takes some time to figure out the right settings so you are not constantly interrupted. Also, when too many conversations are happening at once it can feel hard to keep up, and important messages sometimes get buried. Review Source Enish S. Business Administrator Information Technology and Services Used the software for: 1-2 years ### "The best team communication tool out there — if you can tame it" May 18, 2026 5.0 We've used for nearly two years across a hybrid team, and it's become the backbone of how we communicate. Customer support is decent — mostly self-serve through their help center, which is thorough. The value for money is reasonable at the Pro level, though I do think the free tier cutbacks pushed smaller teams into paying sooner than felt fair. Overall, it's the right tool for the job — just set your notification boundaries early and enforce some channel etiquette as a team, and it's hard to beat. Pros genuinely replaced email for our day-to-day internal communication and I can't imagine going back. The channel structure keeps conversations organized by project, team, or topic, and being able to thread replies means a busy channel doesn't turn into chaos. The search is surprisingly powerful — I've pulled up messages and files from two years ago in seconds. Integrations are a massive plus; we've connected it with Google Drive, Zoom, and a few project tools, so a lot of our workflow just lives inside Slack now. Huddles (the quick audio call feature) are underrated — it's way faster than scheduling a meeting for a five-minute question. Ease of use is genuinely one of its strongest points; new team members are comfortable within a day. Cons Notifications can become overwhelming fast if you don't take time to configure them properly, and most people don't — which leads to either constant pinging or people muting everything and missing important messages. The free plan is quite restrictive now with the 90-day message history limit, which makes it hard for smaller teams to commit without paying. The pricing per seat adds up quickly for growing teams. Occasionally there are minor bugs — slow load times or messages showing as unread when they aren't — nothing critical, but noticeable. It can also quietly become a productivity killer if your team culture leans into being always-on. Review Source Denis M. Recruiter Financial Services Used the software for: 1-2 years ### "Excellent communication hub with great AI functions" May 1, 2026 5.0 The interface is clean, the search function actually works well (which is rare for chat apps), and it keeps everything centralized. I wish the native automations had more depth, but as a core messaging platform, nothing else really comes close to how intuitive it is. Pros Great tool for everyday work communication. The new AI features are actually super useful, especially for summarizing massive, chaotic threads when you come back from a day of meetings. But my absolute favorite part is the Workflow Builder. It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers. The integrations with almost every other tool we use are just a massive time-saver Cons Even though the Workflow Builder is great for basic tasks, it hits a wall pretty fast when you need real automation. The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it. You still end up having to connect external tools like n8n or Zapier to do the heavy lifting Review Source Charlie L. Video Editor Motion Pictures and Film Used the software for: 1-2 years ### "A Great Alternative for Coworker Communication" February 19, 2026 5.0 Overall, has been great for my team. Whenever I'd talk to customer support, they would be very helpful, but honestly it wasn't that often that I needed help. My coworkers enjoy it, and it allows us to not have to just communicate by email, which can be pretty mundane. Pros allowed me to communicate with my team with the utmost ease. The chat features allow for an easy and lighthearted conversation flow. Many of my coworkers enjoyed the UI customization options that made each of their individual accounts unique. I think it is a fantastic value for the money. Cons Sometimes, even when turned on, notifications would not pop up on mobile. This caused many team memebrs to miss things or respond to urgent maters later than needed. Switched from [Discord](https://www.capterra.com/p/240238/Discord/) My bosses wanted something that was easier to use and less clunky, and was the answer to that. Review Source EB Erika B. Massage therapist Alternative Medicine Used the software for: 6-12 months ### "Slack is the easy #1 pick for work communication apps! " November 24, 2025 5.0 is awesome, I highly recommend it for use in both large and small companies. I used Slack while working as a client manager for a small substance abuse treatment facility. Our team was in constant communication regarding client updates or concerns, as well as team communication for coordinating logistics and coverage. Another Pro with Slack is not only can you type messages, but it also has a call feature that can be used to call a specific person or to do a group conference call. This was an extremely important and useful feature for the position and company I was at, at times when something was urgent it made a critical difference in timing to be able to call someone directly instead of sending a message they may not see right away. There are plenty of other software systems available that have mostly similar features and functionality, however I can say from first hand experience that Slack was reliable and consistent on many occasions where staff and management communication was critical in regards to client safety and navigating circumstances that absolutely could not wait. To me Slack remains as the top choice for workforce communication apps. Pros is so easy to use, it’s straightforward and “user friendly” even for employees/coworkers that may not be very tech savvy. It has a lot of features and admin settings that make it great for work teams especially that you can do either direct messages with a specific person, a team/group channel for messaging a whole team at once, or can be narrowed down and set permissions for access to drill down different areas of communication within a team. Cons My alerts would constantly going off… but just kidding, this “con” was because of my position and company, not at all a issue. It’s actually just an additional PRO for Slack because you are able to control the notifications, what sound they do or don’t make, silence all notifications, or mute certain channels and not others, and even set it to only give a notification if your name is mentioned for a comment directly to you within a team channel. I can’t think of any real cons about Slack, it’s easy to use and performs exactly as it’s described and intended for company/group/team/individual communication. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) had more of the necessary features our team wanted and was more secure for protecting company and more importantly client information. Review Source saidi B. product manager Animation Used the software for: 1-2 years ### "The Quiet Backbone of How Our Team Actually Works" April 6, 2026 5.0 lack has been one of those tools that just quietly becomes essential. You don't really make a big decision to rely on it it just kind of happens because it works. The overall experience has been really positive. It sped up how we communicate, made it easier to stay on top of what's happening across the team, and honestly just made work feel a bit less formal and more human. Instead of everything being this rigid back and forth over email, conversations happen naturally and things get resolved faster. There are rough edges here and there the notifications can get out of hand and the pricing stings a little as you scale but when you zoom out, the impact it has on how a team functions together is hard to argue with. It's one of those tools where once you've used it properly, going back to anything else feels like a step backwards. For remote or hybrid teams especially, it's pretty close to irreplaceable. Pros What I like most about is honestly just how natural it makes communication feel. It doesn't feel like a work tool it feels like texting your team. You ask something, you get an answer, you move on. No drafting a formal email, no waiting a day for a reply, just a quick back and forth that actually keeps things moving. The channels are a big part of that too. Everything has its place — there's a channel for the project, a channel for random stuff, a channel for announcements and nothing gets mixed up. You're not digging through one giant inbox trying to figure out what belongs where. And the integrations are just everywhere. Your notifications from GitHub, your alerts from whatever tool you're using, your standup bot it all just flows into Slack and suddenly you have one place where you actually know what's going on. It just makes the whole team feel closer, even when everyone's working from different places. Cons What I liked least is honestly the notifications. Once your team grows and you're in a bunch of channels, it becomes a lot. You're constantly getting pinged and if you're not careful it just kills your focus. You end up either checking every five minutes or missing something important because you muted too much. The search is also not as smooth as it should be. Finding an old message or a file someone shared three weeks ago feels harder than it needs to be. You kind of have to remember exactly what was said to track it down, which defeats the purpose. And the free plan has that message history limit which is genuinely frustrating. You go back to find something from a few months ago and it's just gone. For small teams or startups watching their budget, that feels like a pretty big thing to lock behind a paywall. None of it is enough to walk away from it, but you do feel the friction after a while. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Efficient team communication with some organization challenges" April 22, 2026 4.0 My overall experience with has been very positive, especially for day to day team communication and collaboration. It makes it easy to stay connected through channels, share files quickly, and keep conversations organized around specific topics or projects. The simplicity of chat based communication really helps reduce the need for long email exchanges and keeps work discussions more immediate and clear. It also supports quick meetings when needed, which helps in resolving issues faster and keeps work moving without delays. File sharing within conversations is convenient and improves teamwork since everything stays linked to the relevant discussion. In terms of ease of use, it is straightforward to get started and does not require much training. At the same time, there are a few challenges. With heavy usage, channels can become crowded and important messages may get lost in the flow of conversation. Notifications can also become distracting if not managed properly. Overall, it is a strong communication tool that works well for teams that value fast and organized collaboration, even though it requires good channel discipline to avoid information overload. Pros What I liked most about is how simple it makes team communication. The chat is very smooth and organized, and it is easy to keep different discussions in separate channels without losing track of anything. It helps reduce long email threads and keeps conversations more focused. It is also easy to use, even for new users, and setting up channels or groups does not take much effort. File sharing works well since documents and links can be shared directly in chats, which makes collaboration faster. Meetings can be started quickly when needed, which helps in resolving issues without delay. From a value perspective, it feels worth it because it combines messaging, collaboration, and file sharing in one platform. Customer support has also been responsive whenever assistance was needed, and overall performance is stable with only occasional minor issues. Cons What I liked least about is that it can get overwhelming when there are too many channels and messages. Important conversations sometimes get buried, especially in active teams, which makes it harder to keep track of everything. Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time. Review Source ZL Zeahlot L. CEO and Founder E-Learning Used the software for: 2+ years ### "Slack has been a staple in our tech stack!" June 3, 2026 5.0 Overall, has been a staple in our tech stack. We have been a customer for 6 years now and will continue to use it to its full capacity. The most useful element is that we can use it with international team members across different time zones with options to keep boundaries and respect work times. Pros I've been a user since 2020 and have never found another system that has been as useful as to communicate with the team, partners, and outside vendors who need instructions or communication. Slack is easy to use and intuitive. I'd be lost without it. Cons Sometimes there is an error when adding someone to the ecosystem, and it prevents them from being able to join the team on . It gives the new user an error. Other than that, it works just fine. Review Source EB Emma B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "A fun way to communicate with your colleagues" January 26, 2026 4.0 My overall experience with is fairly positive, I use it mostly for informal communications and short work chats with colleagues. It is a fun way to communicate and is useful for setting up specific channels to share with teams. Pros is a free communications product, and therefore does offer great value for money. It is easy to use and implement, with customizable options, including icons, text, emojis and gifs. You can set up different channels or direct messages with different permissions to manage access. You can set your status and use icons so other users can quickly see your whereabouts. It offers instant messaging making it a useful chat tool. You are able to store and share files on Slack, with a section dedicated to files. You can get notifications or chose to silent them depending on your preference. Slack is a fun and flexible way of communicating with your colleagues. Cons does take up a fair amount of ram on my laptop, and when used in conjunction with other similar products it can become time consuming. Slack offers a huddle feature for calls but I do not like this as much as with other products, and it seems a little clunky. However some peers enjoy using this feature, making it seem less informal than a Teams call. Review Source Aman M. Software Analyst Information Technology and Services Used the software for: 1-2 years ### ""Effective Platform for Centralized and Real -Time Team Communication"" January 23, 2026 5.0 As per my honest opinion,My overall experience with is outstanding. Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate easily and effectively. This improves response time and consequently helps me in reducing dependency on emails everytime for a new messages.It generally helps my teammates and me to saty aligned , especially in remote or hybrid work enviroments.Overall ,i can say that it increases productivity and keeps everyone connected in real time. Apart from that Slack helps me by solving several major workplace communication and collaboration problems by bringing all team conversations into one centralized platform. Pros The things that I like most about the are depicted below Effective Communication: Slack provides platform for fast,organized and effective conversation on a particular topic with teammates . Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past conversation and documents when needed. Integration with other software tools like Google Drive ,Zoom and other workplace apps are generally considered as a big advantage for me ,as everything can be managed from one platform . The interface of Slack is clean and intuitive , so any new team members can adapt quickly without any much training. Cons The things that I disliked about the are depicted below The important messages can sometimes did not get in focus, when there are too many active channels or notification popping out at the same time. When there is a large teams or active workplaces, messages from multiple channels ,threads , and direct message can become overwhelming making it difficult to focus on high priority conversations. Apart from that , over the time ,teams may create too many channels ,which can lead to the confusion and make it harder for me to identify where specific discussions should takes place. Review Source Jiahao H. Deployment Strategist Information Technology and Services Used the software for: 1-2 years ### "Efficient, Intuitive, and Built for Team Collaboration" January 4, 2026 5.0 Overall, my experience with has been very positive. It’s an intuitive, well-designed communication tool that makes collaboration feel fast and seamless. The ability to move easily between channels and conversations, combined with clear prioritization of unread messages, helps me stay organized even on busy days. Slack strikes a strong balance between functionality and ease of use, and features like shortcuts, message editing, and emojis not only improve efficiency but also help foster a sense of culture and connection within the workplace. Pros I love the ease of use of , especially how easily I can switch between channels and conversations. I can be inundated with messages on a busy day—I love how Slack prioritizes my unread messages and pushes them to the top so I can prioritize which messages to respond to first. The ease of editing and sending a message is quite satisfying, and the shortcuts in which to navigate between channels is quite satisfying as well. The emojis add a custom flair and builds culture within my workplace. Cons On especially busy days, can feel overwhelming. Despite its strong prioritization tools, the high volume of messages across multiple channels can create noise and make it harder to focus on deep work. Important messages can occasionally get buried, and the constant stream of notifications can make it challenging to fully disconnect during the workday. Review Source KT Karen T. Office Manager Construction Used the software for: 2+ years ### "Slack is THE best! " November 30, 2025 5.0 Overall is a great communication tool and definitely recommend for any business. Being able to download an app on your phone and have a way to communicate with everyone all over the world is a plus. Pros I started working for company that used as the only form of communication between everyone at the company (from different parts of the world). Slack was honestly very nice to use, we all had different roles within the company and had channels created for each role. Everyone could see what we were each working on and it would keep a record of what we have completed. We had a mutual channel that we used for discussion and we also had private channels where we would discuss personal things with the supervisors. I liked that we could upload videos and pictures and react to certain discussions by emoji's. My favorite was to mark a task as completed with the green checkmark. We could always go back and look at the channels and find out if a specific task was completed. I only contacted Costumer support once and they were extremely helpful and friendly. Cons I don't think there is anything I don't like about . We used it everyday multiple times a day and everything about It I loved. Review Source MG Mitul G. Software developer Information Technology and Services Used the software for: 6-12 months ### "Great tool for team work,some small annoyances" August 29, 2025 4.0 is honestly a best platform for day to day communication.it makes collaboration faster and less stressful Pros makes team communication so much easier.the chat is smooth,file sharing is quick and i like how wasy it is to search old messages.it really keeps everyone in touch and sync. Cons sometimes notifications are bit messy. i missed few important msgs because of that.Also, mobile app is bit heavy and drains more battery. Review Source Tom E. Senior Frontend Developer Information Technology and Services Used the software for: 2+ years ### "Slack is a consistently solid chat application with a host of features" March 27, 2026 4.0 is a great product, virtually bug free and does everything you would expect of it. It’s available on mobile, desktop app and in a web browser Pros I have been using for years now and it has been a consistently solid messaging platform. Its ability to hook into automations has been a great ability for us. Slack is straightforward to use, great for file sharing, providing the ability for ad-hoc meetings also. Cons I have very little in terms of complaints with . It does exactly what I need it to do with issue. Review Source HW Hannah W. Strategic Projects Manager Non-Profit Organization Management Used the software for: 2+ years ### "Slack is a wonderful communications tool for a small, hybrid nonprofit team." May 9, 2026 5.0 Very positive! My company has used for many years, and really relied on it when most of us went virtual in 2020. We are still a hybrid company and it's probably my most-used work software. Pros Very easy to chat with anyone! I like how they organize conversations. Notifications are easy to receive on laptop and phone. I can easily share files and also search for old files. I enjoy the ability to create and name channels. Lots of helpful features, including polls and schedule sending. I also enjoy the weekly trivia. Definitely worth the money we spend. Cons Honestly not much - I didn't find the card-sending features to be very helpful. I also find that some of the features, where you have to use a "/" to make them work, to be a bit confusing. Adding a bot for various features can also be time-consuming or confusing. I don't find the video calling to be helpful. Review Source AE Andrea E. Lead Designer Design Used the software for: 2+ years ### "Not Just a Chat Tool, But A Powerhouse." March 11, 2026 5.0 Overall my experience with has been great, it is a great tool to keep all team communication organized and clear, plus the customization, like the use of bots for scheduled messages, was a great tool to foster rapport amongst the team. Pros I think the value of lies in how versatile it has become over the last years. Not only is it helpful for communication purposes, but the project management features, collaborative workflow tools and customized add-ons make it great as a tool where every project can be seamlessly managed, without relying on too many apps. Cons When I first started using it, it was a bit of a learning curve for using some of its core messaging features. A silly example is that I struggled to find how to send gifs or customize emojis, since it wasn't as intuitive, but it wasn't hard to catch on. Another thing that I struggled with was using it on other devices, sometimes it wouldn't update the same way, but it happened rarely. Review Source Harshul S. Network Admin Pharmaceuticals Used the software for: 2+ years ### "Good everyday tool for quick team communication" March 6, 2026 5.0 Overall my experience has been good. It keeps communication fast and helps the team stay on track. There are small annoyances here and there, but nothing that breaks the workflow. It’s basically become part of the daily routine without thinking too much about it. Pros makes team chats quick and easy, and it keeps everything in one place. Channels help keep work organized so things don’t get lost in long email threads. It’s simple to share files or updates without slowing anyone down Cons Notifications can get messy when you’re in too many channels. Search works ok but sometimes older messages are hard to find. Calls and huddles are fine, but not as strong as other meeting tools Review Source SG Sreevalli G. Senior QA Engineer Information Technology and Services Used the software for: 2+ years ### "Slack keeps our team communicated" September 9, 2025 5.0 has been an effective communication and collaboration platform, particularly for distributed teams. Its organised channel structure, robust search functionality, and integrations with tools like Google Workspace, Jira, and Zoom significantly streamlined our workflows. While notification management and message history limitations can pose challenges, overall, Slack contributed to improved team coordination and productivity. Pros makes team communication incredibly easy and efficient. I liked how organised the channels were, and the ability to integrate with tools like Google Drive and Zoom saved a lot of time. File sharing is simple, and the search function is a lifesaver. The app is user-friendly on both desktop and mobile. Cons It can get overwhelming with too many channels and notifications. Plus, the limited message history in the free plan is a drawback. Also, sometimes won't automatically update the status if the meeting starts in Google Meet Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.