# Slack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Slack the right Team Communication solution for you? Explore 24076 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135003/Slack/reviews --- Slack 4.7 (24076) [View alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Slack Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews JN Jon N Technology DirectorDesign, 51 - 200 employeesUsed the software for: More than 2 years. “We using it for DM's, group chat and project discussion and also allows us to easily share files with each other and we have confgured a number of connected apps and workflows.“ November 20, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “Also the free version hides message history after a certain period which can be frustrating if you need to reference something from a few months ago and have not upgraded yet.“ December 9, 2025 KS Kaynan S Senior Software EngineerEntertainment, 51 - 200 employeesUsed the software for: 1-2 years. “It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels.“ April 23, 2026 EM Enguerran M Fullstack web developperSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The notification management system becomes unmanageable because of its default settings which create notification fatigue for users.“ April 9, 2026 TM Tristan M EngineeringComputer Hardware, 2 - 10 employeesUsed the software for: Less than 6 months. “It enhances productivity with app integrations, automated workflows for repetitive tasks, robust search capabilities, and quick options for calls and file sharing, ultimately speeding up collaboration.“ January 15, 2026 Saleem B Training and Development ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The free subscription of slack lacks customer support, you can only access the Slack Help Center for troubleshooting issues.“ December 7, 2025 AP Ajay P Staff Accountant LeadAccounting, 51 - 200 employeesUsed the software for: More than 2 years. “Slack provides a swipe system when we use slack on our mobile device, we can easily swipe and keep our transaction, that's a really awesome feature.“ October 30, 2025 CM Claire M Regulatory EngineerMedical Devices, 11 - 50 employeesUsed the software for: More than 2 years. “The only con I can think of is that occasionally I will miss messages if someone sends it in a thread because it will show up as "Activity" rather than a new message.“ December 31, 2025 ## Showing most helpful reviews Showing 1-25 of 24076 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use saidi B. product manager Animation Used the software for: 1-2 years ### "The Quiet Backbone of How Our Team Actually Works" April 6, 2026 5.0 lack has been one of those tools that just quietly becomes essential. You don't really make a big decision to rely on it it just kind of happens because it works. The overall experience has been really positive. It sped up how we communicate, made it easier to stay on top of what's happening across the team, and honestly just made work feel a bit less formal and more human. Instead of everything being this rigid back and forth over email, conversations happen naturally and things get resolved faster. There are rough edges here and there the notifications can get out of hand and the pricing stings a little as you scale but when you zoom out, the impact it has on how a team functions together is hard to argue with. It's one of those tools where once you've used it properly, going back to anything else feels like a step backwards. For remote or hybrid teams especially, it's pretty close to irreplaceable. Pros What I like most about Slack is honestly just how natural it makes communication feel. It doesn't feel like a work tool it feels like texting your team. You ask something, you get an answer, you move on. No drafting a formal email, no waiting a day for a reply, just a quick back and forth that actually keeps things moving. The channels are a big part of that too. Everything has its place — there's a channel for the project, a channel for random stuff, a channel for announcements and nothing gets mixed up. You're not digging through one giant inbox trying to figure out what belongs where. And the integrations are just everywhere. Your notifications from GitHub, your alerts from whatever tool you're using, your standup bot it all just flows into Slack and suddenly you have one place where you actually know what's going on. It just makes the whole team feel closer, even when everyone's working from different places. Cons What I liked least is honestly the notifications. Once your team grows and you're in a bunch of channels, it becomes a lot. You're constantly getting pinged and if you're not careful it just kills your focus. You end up either checking Slack every five minutes or missing something important because you muted too much. The search is also not as smooth as it should be. Finding an old message or a file someone shared three weeks ago feels harder than it needs to be. You kind of have to remember exactly what was said to track it down, which defeats the purpose. And the free plan has that message history limit which is genuinely frustrating. You go back to find something from a few months ago and it's just gone. For small teams or startups watching their budget, that feels like a pretty big thing to lock behind a paywall. None of it is enough to walk away from it, but you do feel the friction after a while. Review Source BG Bronx G. Technical Support Specialist Information Technology and Services Used the software for: 2+ years ### "Slack is Good" March 19, 2026 4.0 I use slack daily for work and it’s pretty easy to navigate although some of the hotkey functions aren’t easily reversible. That might be a me problem though. Pros As a free app, it's an extremely good deal especially for small workplace teams. If you are operating with a small group to get something done, it’s very easy to use Cons There are some features that Don’t function correctly for me like the huddle feature. I would prefer other apps for voice calls as well. Alternatives considered [Discord](https://www.capterra.com/p/240238/Discord/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Slack Slack ended up working the best for our team and team needs. Review Source SA Samer A. AI Researcher Computer Software Used the software for: 6-12 months ### "I like slack" March 10, 2026 3.0 It is nice, but I do not use it so often, and I am happy to have it in my software stack and connect to colleagues on it. Pros It is a nice platform to communicate and organise a community or multiple communities in groups and workspaces. Cons The user interface is a little bit complex, and I find other platforms simpler and more useful to use. Review Source Sarah P. CEO Computer Software Used the software for: 2+ years ### "I like it so much I call all my chat apps Slack" January 30, 2026 5.0 Slack is easy and fun to use. There are just enough customizations and the integrations make the experience unique to your organization but familiar enough as you bring on new team members. I've used it at enterprise, smb and startup environments and it delivered in equal measure for each. Solid value for the money and very limited bugs and issues. I haven't used the customer support and don't have much to say about File storage features. Pros Slack has a sense of irreverence to it that is helpful for remote and hybrid cultures. A "cool kid" factor that you just don't find with Teams or other options. The app is also excellent and easy to use. Cons I don't prefer using Threads. I think the use of inline replies as an option instead of breaking out a thread is helpful in larger groups or longer conversations involving multitasking. I would also say that Teams calls are more intuitive and helpful than Huddles. Even still I prefer the experience overall to that of Teams and especially Google Chat. Alternatives considered [Google Chat](https://www.capterra.com/p/175800/Chat/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Slack Google chat doesn't even compare, Teams is useful but feels a bit more corporate and rigid Review Source MM Michael M. Senior implementation analyst Computer Software Used the software for: 2+ years ### "A chat that makes remote working simplified and great notifications " April 16, 2026 5.0 It is a great chat system, which makes a remote working environment possible. With possible the possible integration it means you are notified with real time updates Pros Slack free licence is great value for money, it is extremely easy to use and with the allows for realtime communication while working remotely. It has great integrations allowing notifications in real time. Cons The only limitations I’ve come across is the limitations from the free licence. It has to do with how long messages are retained, but could be solved by prancing a licence if required Switched from [Discord](https://www.capterra.com/p/240238/Discord/) Limited features at the time of the move. It did not meet our company requirements Review Source AM Anna M. Customer Service Agent Health, Wellness and Fitness Used the software for: 1-2 years ### "You still using Microsoft Teams ? " April 15, 2026 5.0 Pros Slack makes team connections smooth and easy. I like the thread structures, mentioning anybody from any channel, file sharing, and video calls. Cons The free version is lacking too many features to be considered good, and the price per user license is also very steep. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) This wasn't my decision But I appreciate It. Microsoft Teams seemed heavy Review Source Konstantinos A. Tech lead Computer Software Used the software for: 2+ years ### "A Must-Have Tool for Modern Team Communication" April 7, 2026 4.0 Overall, Slack has significantly improved how our team collaborates. Conversations feel more dynamic and efficient than email, and the ability to integrate our most-used apps has reduced a lot of context-switching. Once the team establishes good channel organization and notification habits, Slack becomes a powerful communication hub that boosts productivity and keeps everyone aligned. Pros Slack makes team communication incredibly smooth and organized. Channels help keep conversations focused, and the search function is excellent for finding past messages or files. Integrations with tools like Google Drive, Jira, and Zoom streamline workflows, making it easy to manage projects in one place. The interface is clean, intuitive, and works seamlessly across devices. Cons Notifications can become overwhelming, especially in large teams with many active channels. It can also take time for new users to adjust to channel organization and notification settings. Some advanced features and administrative controls are limited unless you’re on a higher-tier plan. Review Source Nicole A. Head of HR and GS Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Efficient Team Communication Tool with Strong Collaboration Features" April 17, 2026 5.0 Slack is a great way for teams to talk to each other, share files, and work together all in one place. Customer support teams are very helpful and friendly. It works well with other tools and is easy to use, which makes teams more productive overall. But too many notifications and some limits on the free plan can make the experience less enjoyable. Pros Slack is a great way for teams to talk to each other, especially because its organized chat channels keep conversations structured and easy to follow. It also makes it easy to share files and works well with other tools, which makes the whole workflow more efficient. The clean design makes it easy to use for working together every day. Cons Too many notifications and active channels can make Slack hard to use. The free version has limits on message history and file storage, which makes it less worth the money. Bugs and performance problems that happen from time to time can also make chat and meetings less smooth. Review Source Gunther C. Software Engineer Computer Software Used the software for: 2+ years ### "Communication Nexus for Modern Work" April 3, 2026 5.0 Overall my experience with Slack has been great. The addition of video and voice calls, and finer grained notification management have been welcomed additions. Pros Slack is easy to use and makes remote and hybrid work environments seamless. It is a great tool for collaborating with coworkers and has good API support for creating integrations. Cons It would be great if Slacks API supported a wider range of filtering parameters. For example, the ability to filter the list of users by active and bot status instead of programmatically removing those values retroactively would be great. Review Source Tyra O. People Operations Specialist Computer Software Used the software for: 2+ years ### "Love, love, love Slack! " April 14, 2026 5.0 I love Slack. It's the first thing I check in the morning when I am ready to start my work day, and it's the last thing I check before logging off for the day. It's super dependable and I love using it every day. Pros I absolutely love Slack-- I don't know what I would do without it. I love that it has been to heavily adopted by my company-- we use it jsut as much as email if not slightly more. I love all of the innovation they have been doing with AI as well. Cons I really don't have much to say about Slack in regard to what I do not like. From time to time, I experience what seems to be a bug with their notifications in app-- it says I have many unread messages, but I am all caught up, this generally solves itself and is not an issue that is interfering with my use of he tool. Review Source SB Sara B. Licensed Veterinary Technician Veterinary Used the software for: 1-2 years ### "Makes communication a breeze" September 27, 2025 5.0 I use slack all day every day. As a supervisor of my clinic, and a main communicator from my clinic to our sister clinics, it's exceedingly helpful so we don't have to tie up our own phone lines calling the other clinics. Pros I like how easy it is to send files and communicate between our 3 clinics. I also like that you have to be signed in under your own name so there is accountability. Cons I don't want to say there's anything I like "least" about Slack, but I would like a feature that shows that someone has "read" the message. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) We made the switch because there was no accountability. Anyone could say anything and it was just labeled as what computer the person was typing on and people were able to be rude to each other by hiding behind a computer. Review Source LG Lalit G. Civil Engineer Civil Engineering Used the software for: 2+ years ### "An Impeccable and Fruitful Tool For Communication. " September 30, 2025 5.0 Overall Slack feels modern and customizable. This tool seamlessly facilitate communication and team collaboration. Pros I really like how intuitive and easy Slack is .Creating channels and threads feels natural and it keeps our conversations organized .Customer support has been responsible when needed .Has a great integration with other tools for example integrate with Google Drive for document sharing and file storage . Offer lots of flexibility and customization options. Cons The searchability feature in Slack needs an improvement ,it's doesn't always work the way one want. Switched from [Google Chat](https://www.capterra.com/p/175800/Chat/) Slack offer quick messaging and efficient collaboration compare to Google Chat. Review Source Marko S. Administrator Computer Software Used the software for: 2+ years ### "A legendary solution for large teams. 10/10" September 19, 2025 5.0 We have been using Slack continuously for the past 5 years and used in recruitment, where candidate assessment and assignments are essential. Slack offered us seamless and well grouped communication at all times, from top management to field offices we had it all covered. Pros The potential for team communication is unmatched. We have previously used it for recruitment. The seamless task assignment is unparalleled, we could manage 5 teams and deliver exceptional results in no time. Cons Nothing major but we have had days when for a short period of time, theor servers were down so we couldn't access some files. But nothing major and all was fixed. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing Slack For the seamless integration, implementing it is a bliss and the whole operation can be set in minutes. The integration aspects make Slack a winner. Review Source FY Faz Y. EMEA Product Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "A staple for PP app!" January 22, 2026 4.0 Slack has been a staple for us for our core messaging and communication platform and has been quite decent for us based on it's functionality. Pros The user interface for slack is incredible. Quick meetings, the chat feature and then the integrations are just excellent. Cons Notifications and file sharing can be a bit misaligned sometimes and at scale the pricing can become a bit expensive. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Just better costing but also usability as well as the superior integrations Review Source VR Verified Reviewer Technical Support Engineer Information Technology and Services Used the software for: 2+ years ### "Best business communication platform" February 12, 2026 5.0 Overall, my experience with slack is amazing and I love using it everyday for work. Having used other business communication platforms such as teams, Slack is much more responsive and easier to use. Pros I use slack literally everyday during for my work, where I direct message my colleagues, comment on threads, and keep up to date with channels and groups. Slack allows me to seamlessly communicate and work with my colleagues. There are many features I love about slack, such as the threads feature to categorize conversations, huddle feature to quickly hop on a call with colleagues, and the activity tab to see the latest activities to follow up and keep up to date with information. Cons There isn't too much cons about slack, but I notice periodically some features with Slack can be down at times, such as slow search times, slow responsiveness and lag. Most recently, the search feature in slack wasn't populating any searches. However, these are almost always incidents and bugs that Slack acknowledges and fixes within 1-2 hours. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Efficient team communication with some organization challenges" April 22, 2026 4.0 My overall experience with Slack has been very positive, especially for day to day team communication and collaboration. It makes it easy to stay connected through channels, share files quickly, and keep conversations organized around specific topics or projects. The simplicity of chat based communication really helps reduce the need for long email exchanges and keeps work discussions more immediate and clear. It also supports quick meetings when needed, which helps in resolving issues faster and keeps work moving without delays. File sharing within conversations is convenient and improves teamwork since everything stays linked to the relevant discussion. In terms of ease of use, it is straightforward to get started and does not require much training. At the same time, there are a few challenges. With heavy usage, channels can become crowded and important messages may get lost in the flow of conversation. Notifications can also become distracting if not managed properly. Overall, it is a strong communication tool that works well for teams that value fast and organized collaboration, even though it requires good channel discipline to avoid information overload. Pros What I liked most about Slack is how simple it makes team communication. The chat is very smooth and organized, and it is easy to keep different discussions in separate channels without losing track of anything. It helps reduce long email threads and keeps conversations more focused. It is also easy to use, even for new users, and setting up channels or groups does not take much effort. File sharing works well since documents and links can be shared directly in chats, which makes collaboration faster. Meetings can be started quickly when needed, which helps in resolving issues without delay. From a value perspective, it feels worth it because it combines messaging, collaboration, and file sharing in one platform. Customer support has also been responsive whenever assistance was needed, and overall performance is stable with only occasional minor issues. Cons What I liked least about Slack is that it can get overwhelming when there are too many channels and messages. Important conversations sometimes get buried, especially in active teams, which makes it harder to keep track of everything. Occasional bugs or notification overload can also affect focus when working on multiple discussions at the same time. Review Source Aman M. Software Analyst Information Technology and Services Used the software for: 1-2 years ### ""Effective Platform for Centralized and Real -Time Team Communication"" January 23, 2026 5.0 As per my honest opinion,My overall experience with slack is outstanding. Slack solves the problems of scattered communication across emails and multiple tools and it helps me by centralizing all team conversations making it easy for me to collaborate easily and effectively. This improves response time and consequently helps me in reducing dependency on emails everytime for a new messages.It generally helps my teammates and me to saty aligned , especially in remote or hybrid work enviroments.Overall ,i can say that it increases productivity and keeps everyone connected in real time. Apart from that Slack helps me by solving several major workplace communication and collaboration problems by bringing all team conversations into one centralized platform. Pros The things that I like most about the Slack are depicted below Effective Communication: Slack provides platform for fast,organized and effective conversation on a particular topic with teammates . Reliable features: Slack provides for the real time messagings,file sharing and search functionality inside this platform makes it easy for me to find out the past conversation and documents when needed. Integration with other software tools like Google Drive ,Zoom and other workplace apps are generally considered as a big advantage for me ,as everything can be managed from one platform . The interface of Slack is clean and intuitive , so any new team members can adapt quickly without any much training. Cons The things that I disliked about the Slack are depicted below The important messages can sometimes did not get in focus, when there are too many active channels or notification popping out at the same time. When there is a large teams or active workplaces, messages from multiple channels ,threads , and direct message can become overwhelming making it difficult to focus on high priority conversations. Apart from that , over the time ,teams may create too many channels ,which can lead to the confusion and make it harder for me to identify where specific discussions should takes place. Review Source VR Verified Reviewer Consultant Pharmaceuticals Used the software for: 2+ years ### "Slack is awesome for all kinds of things!" March 19, 2026 5.0 Overall, I have had super positive experiences with Slack. The UI is very easy to navigate and understand. I never found a feature I wanted that wasn't there. Pros Slack is legit. I've used Slack for a long time for a lot of different things. I first used it for my college baseball team. We had Slack channels for everything, practice, travel, weights, game schedule, you name it. At work we use it or everything and I got it integrated with our Salesforce environment so we could talk business and open channels straight from sales leads. Cons A lot of the times, notifications were having trouble. Mostly on my iPhone. Sometimes push notifications would come through and sometimes they wouldn't. I tried everything to get them to work but never fully got it figured out. Review Source VR Verified Reviewer SEO Copywriting Strategist Law Practice Used the software for: 2+ years ### "Simple and Effective Tool for Team Communication" July 29, 2025 4.0 Slack makes team communication quick and simple. It’s easy to use and helps me stay connected with others. Sometimes it feels a bit busy, but overall, it works well for daily teamwork. Pros It’s easy to chat with the team in real time. Channels help keep things organized. I also like that it works well with tools like Google Drive and Zoom. Cons There are too many notifications if you're in a lot of channels. It can get distracting. Sometimes it’s hard to keep track of important messages. Review Source VR Verified Reviewer Operations Lead Non-Profit Organization Management Used the software for: 2+ years ### "A Powerful Platform for Real Time Collaboration" November 7, 2025 5.0 Overall, I really like using Slack. It makes it easy to stay in touch with the team, share files, and track ongoing projects. Sometimes it can get busy with notifications, but it’s a huge improvement over email, and I can’t imagine going back. Pros I like how Slack keeps everyone connected, especially in a remote setup. The instant communication, status updates, and ability to create focused channels make teamwork much smoother. Cons The main challenge with Slack is message overload. It’s hard to focus when there are constant pings from multiple channels. Better tools for highlighting critical messages or consolidating updates would make it more efficient for teams Review Source KT Karen T. Office Manager Construction Used the software for: 2+ years ### "Slack is THE best! " November 30, 2025 5.0 Overall Slack is a great communication tool and definitely recommend for any business. Being able to download an app on your phone and have a way to communicate with everyone all over the world is a plus. Pros I started working for company that used Slack as the only form of communication between everyone at the company (from different parts of the world). Slack was honestly very nice to use, we all had different roles within the company and had channels created for each role. Everyone could see what we were each working on and it would keep a record of what we have completed. We had a mutual channel that we used for discussion and we also had private channels where we would discuss personal things with the supervisors. I liked that we could upload videos and pictures and react to certain discussions by emoji's. My favorite was to mark a task as completed with the green checkmark. We could always go back and look at the channels and find out if a specific task was completed. I only contacted Costumer support once and they were extremely helpful and friendly. Cons I don't think there is anything I don't like about Slack. We used it everyday multiple times a day and everything about It I loved. Review Source VR Verified Reviewer Search Lead Marketing and Advertising Used the software for: 2+ years ### "The best collaboration tool" October 12, 2023 5.0 The best collaboration tool ever created Pros I loved the old interface and love the new one even more. Very easy to use and navigate and doesn’t have any unnecessary elements that can lose you focusOffers a wide range of features, including real-time chat, file sharing, video conferencing, and integrations with other popular toolsAvailable on a variety of platforms, including desktop, mobile, and web Cons Nothing at all. The tool has always been perfect and continues to improve Review Source SG Sreevalli G. Senior QA Engineer Information Technology and Services Used the software for: 2+ years ### "Slack keeps our team communicated" September 9, 2025 5.0 Slack has been an effective communication and collaboration platform, particularly for distributed teams. Its organised channel structure, robust search functionality, and integrations with tools like Google Workspace, Jira, and Zoom significantly streamlined our workflows. While notification management and message history limitations can pose challenges, overall, Slack contributed to improved team coordination and productivity. Pros Slack makes team communication incredibly easy and efficient. I liked how organised the channels were, and the ability to integrate with tools like Google Drive and Zoom saved a lot of time. File sharing is simple, and the search function is a lifesaver. The app is user-friendly on both desktop and mobile. Cons It can get overwhelming with too many channels and notifications. Plus, the limited message history in the free plan is a drawback. Also, sometimes Slack won't automatically update the status if the meeting starts in Google Meet Review Source SH Shannon H. Dance Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Slack enhances the work environment" October 22, 2025 5.0 I really love Slack. It helps keep us organized and efficient. The channels help us streamline. One click and you have whole team communication. Helps everyone working on ground, hybrid and remote connect and interact. Pros Slack is very user friendly. The app can be downloaded on a computer or a phone. The user interface is very easy to navigate. Slack is an amazing communication tool for your whole team. It’s very interactive and enhances productivity Cons There is a learning curve. You have to remember which “Channel” information was posted it. It’s a bit hard to post photos and files. Review Source DH David H. DEI Consultant Management Consulting Used the software for: 1-2 years ### "An easy way to coordinate work and collaborate with teammates" December 19, 2025 5.0 The interface was easy to use, notifications were effective, and the messaging system kept me informed without disrupting the flow of work. Pros The interface is well organized to help you keep track of teammates, priorities, and all your messages. Whether working remotely or in the same office, it helps streamline communications. Cons There were no real downsides to speak of - it was intuitive to use and quickly became an indispensable part of teamwork. 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