# Accountable Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Accountable the right Compliance solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/135001/Accountable/reviews --- Accountable 4.8 (34) [View alternatives](https://www.capterra.com/p/135001/Accountable/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Accountable Ease of use 4.9 Customer Service 4.7 ## Pros and Cons in Reviews AS Aman S Security AnalystComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “It significantly reduces the effort required to understand regulatory requirements and helps teams stay organized and audit-ready. While there is room for improvement in customization and advanced integrations, Accountable is a reliable and effective solution for maintaining HIPAA compliance, especially for growing healthcare organizations.“ December 19, 2025 MG Marie G Training SupervisorManagement Consulting, 201 - 500 employeesUsed the software for: 1-2 years. “What I liked the least initially was the difficulty of adding candidates already registered in Accountable, especially those who previously worked with a different company. When they needed to take HIPAA training, we couldn’t add them to our system because their user profile already existed.“ December 18, 2024 AS Aman S Security AnalystComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “Its focus on security, documentation, and ongoing compliance monitoring gives strong confidence that sensitive health data is being handled responsibly, without overwhelming users with legal or technical complexity.“ December 19, 2025 AH Ashley H Executive AssistantHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “No need for hidden fees and complex courses that cost an arm and a leg.“ December 12, 2025 AM AFRIN M Regulatory AffairsHospital & Health Care, Self-employedUsed the software for: 6-12 months. “Overall, the program provided a strong learning experience, building confidence in applying HIPAA principles in real-world healthcare and data protection settings.“ January 3, 2026 AM AFRIN M Regulatory AffairsHospital & Health Care, Self-employedUsed the software for: 6-12 months. “The assessment was thoughtfully designed to test understanding effectively, without being overwhelming, and aligned well with the training material.“ January 3, 2026 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leanne L. Operations Computer Software Used the software for: Less than 6 months ### "Highly Recommend Accountable" December 18, 2024 5.0 Very good - I am impressed with all Accountable has to offer. Pros Good to use for training and easy to track who has completed necessary trainings. Also let us know of a data breach. Cons No cons that I can think of...it is very easy to use. Review Source Response from Accountable December 19, 2024 Thank you very much for your kind words! We are privileged to help you and your Organization out. JL Juan L. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great, simple and easy to use platform." November 19, 2024 5.0 Pros It's very simple, It's been smooth, and the platform is very user-friendly and has everything you need. Cons some templates are not very applicable to tech startups, maybe choosing between more templates would be great. Alternatives considered [Drata](https://www.capterra.com/p/218441/Drata/) Reason for choosing Accountable Price and Simplicity, the other options were more complex Review Source Response from Accountable November 25, 2024 Hi Juan, Thank you very much for your kind words! We certainly do appreciate your review and look forward to serving you and your Organization for many years to come. Thank you as well for your feedback, which I will be happy to pose to the team for further conversation. LK Lovey K. Clinic Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy Thus Far" November 25, 2024 4.0 Great, love how how helpful the staff is and how easy it is for staff to find policies. Pros I like the seemlessness of it, easy to put things together. Cons I dont like that I dont know how to view who has vs who has not completed the policies Review Source Response from Accountable December 2, 2024 Hello Lovey! Thanks so much for your kind words! We do greatly appreciate it! You 100% can view who has reviewed the policies and not (so long as you have the Role of Privacy Officer yourself). You would want to navigate to the section labeled 'People'. From there, all employees are listed and progress on policy attestation has it's own category to the right of each person's name. Hope this helps! MG Marie G. Training Supervisor Management Consulting Used the software for: 1-2 years ### "ACCOUNTABLE IS GETTING BETTER!" December 18, 2024 5.0 The improvements so far have been excellent. It’s now much easier to add multiple employees to the system in bulk, eliminating the need to manually add them one at a time. Pros Accountable is user-friendly, easy to navigate, and provides clear HIPAA explanations. The training is especially beneficial for those with limited experience, and the overall interface ensures understanding without difficulty, making it an excellent tool for beginners and professionals alike. Cons What I liked the least initially was the difficulty of adding candidates already registered in Accountable, especially those who previously worked with a different company. When they needed to take HIPAA training, we couldn’t add them to our system because their user profile already existed. I hope there’s a way to access all registered emails, regardless of their previous company, so we can activate or include them in our organization seamlessly. Review Source Response from Accountable December 30, 2024 Thank you very much for your kind words! We are always seeking to enhance the customer experience, and it means the World to us that you have noticed! Stay well! BW Ben W. CEO Information Technology and Services Used the software for: 2+ years ### "Satisfied Client" December 19, 2024 5.0 Easy to set up and use, easy to monitor team engagement and compliance, a total resource for small firms like ours to know what to do. Pros 1)Responsiveness of your team to questions - it's nice to have an expert in this field. 2) Ease of use of the product - I especially love the dashboard 3) Comprehensiveness of the solution - the ability to send BAAs and other documents from the software are huge wins! Cons The video content is great - but now that we've been using this for a few years, my team has mentioned that they are getting bored with with videos -they know what to expect and it's not holding their interest. Review Source Response from Accountable December 20, 2024 Thank you very much for your kind words and honest review! CJ Cameron J. Sr. IT Administrator Computer Software Used the software for: 2+ years ### "Highly recommend Accountable HQ" December 18, 2024 5.0 It has truly been an excellent experience. The platform makes tracking user training, policies, data inventory, and more incredibly easy. On the rare occasions we encounter an issue, the support team is quick to understand our needs and collaborates effectively to resolve it. Pros The support. Aside from a one-stop-shop for all compliance needs, we choose to say for their attentive and knowledgable support teams. Cons Small, insignificant, bugs that once reported are handled quickly or queued for update very soon. Review Source Response from Accountable December 19, 2024 Thanks very much for your kind words and honest feedback! DZ Dino Z. Chief Business Officer Hospital & Health Care Used the software for: 2+ years ### "Accountable Feedback" January 7, 2025 4.0 Overall, very content with Accountable and helping us stay HIPAA compliant. Pros The simplicity of the platform and the follow up by our rep to make sure we are on top of everything and any new officer is onboarded quickly. Cons It seems very rigid. Compliance is not the most interesting part of any job. While what Accountable provides is very helpful and to the point, finding a way to make it less dry could go a long way. Review Source Response from Accountable January 9, 2025 Hi Dino, Thank you very much for your kind words and honest feedback! We look forward to helping you and your Organization for years to come. VR Verified Reviewer SVP of Engineering Hospital & Health Care Used the software for: 2+ years ### "Great for HIPAA / Security training." December 18, 2024 5.0 Generally positive, the value proposition for our specific use case is unbeatable on the market. Pros Extremely affordable HIPAA training for an uncapped amount of users at a fixed price. Cons Functionality is very manual, requires a lot of time spent in accountable to get the full Benifits of the tool. Review Source Response from Accountable December 19, 2024 Thank you very much for your kind words! It is a pleasure to help out both you and your Organization. ML Mye L. Director, Human Resources Hospital & Health Care Used the software for: 2+ years ### "Great Product" December 19, 2024 5.0 Great help for HR professionals handling HIPAA. Automated reminders and progress tracking help ensure compliance is on track. Pros Easy to navigate and 24/7 support team. Suitable for both small teams and larger organizations, with tiered pricing plans to match. Cons None as of this moment. This product helps a lot in terms of compliance monitoring. Review Source Response from Accountable December 30, 2024 Thank you very much for your kind words! We truly appreciate the opportunity to continue assisting both you and your Organization! Ameya D. Founder Information Technology and Services Used the software for: Less than 6 months ### "Great tool for small startups to achieve HIPAA compliance! " November 30, 2020 5.0 Able to train employees/contractors, do risk assessments, and establish policies and procedures, keep tracks of BAA's and other legal documents. Pros AccountableHQ has an easy to use dashboard to stay on top of requirements for HIPAA compliancy, keep track of BAA's, and employee training. Cons Product is relatively bare bones, but it fulfills its duty within its scope of work. Review Source JS Jeff S. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Would definitely recommend for a HIPAA Compliance Tool" October 15, 2024 5.0 Great platform and support from the team Pros Makes staying and keeping your team HIPAA compliant Cons Nothing, it works seamlessly in the background Review Source Response from Accountable October 24, 2024 Hi Jeff, thank you so much for your kind words and stellar marks! We pride ourselves on making Accountable an approachable solution to a complex issue and greatly appreciate you noticing this. We look forward to working with you and your organization for years to come! Stay well! SS Sonya S. Director of HR Information Technology and Services Used the software for: 1-2 years ### "Audit-Ready HIPAA Training for Managed IT Teams" January 2, 2026 5.0 Accountable has been a great partner for administering our MSP’s HIPAA training at Dynamic Quest. The value for money is excellent — it provides the right level of compliance tooling without unnecessary complexity. Ease of use is a standout; both admins and end users can navigate the platform intuitively. The user interface is clean and focused, making training status and reports easy to locate. Their tracking and reporting features give us confidence in completion records, overdue visibility, and audit readiness. Compliance evidence is structured and reliable, which is critical in regulated client environments. Customer support is responsive and knowledgeable, helping us quickly resolve questions when they arise. Overall, Accountable supports strong client management and compliance tracking at scale, and we’re grateful to have them administering our HIPAA training. Pros How intuitive the platform is, and the confidence I get from their tracking and completion visibility. Cons They offer a wide library of training topics, which is great, but we currently only use the platform for HIPAA. Since Dynamic Quest provides extensive internal security and MSP compliance training, most of the additional topics available don’t apply to our environment or client requirements today. Alternatives considered [360Learning](https://www.capterra.com/p/230567/360Learning/) Reason for choosing Accountable We selected Accountable for its intuitive administration, lower cost, and simpler HIPAA course assignment for MSP teams. It supports multiple administrators, reliable tracking, and streamlined reporting, which improves compliance validation for client requirements and security audits while staying budget-efficient. Switched from [KnowBe4](https://www.capterra.com/p/10001983/KnowBe4/) We switched from KnowBe4 for improved training administration, tracking, and compliance reporting. Accountable provides clearer, easier reporting for HIPAA compliance and security audits, allows multiple administrators, and supports shared oversight instead of single-admin bottlenecks. The enhanced tracking and compliance visibility made the transition the right choice for our MSP environment. Review Source AS Aman S. Security Analyst Computer Software Used the software for: Less than 6 months ### "Simplifying HIPAA Compliance for Growing Teams" December 19, 2025 5.0 Overall, my experience with Accountable has been positive. The platform does a great job of simplifying HIPAA compliance by providing clear guidance, structured workflows, and well-maintained documentation. It significantly reduces the effort required to understand regulatory requirements and helps teams stay organized and audit-ready. While there is room for improvement in customization and advanced integrations, Accountable is a reliable and effective solution for maintaining HIPAA compliance, especially for growing healthcare organizations. Pros What I liked most about Accountable is how clearly it simplifies HIPAA compliance for healthcare teams. The platform provides well-structured policies, risk assessments, and compliance workflows in one place, making it much easier to understand, implement, and track HIPAA requirements. Its focus on security, documentation, and ongoing compliance monitoring gives strong confidence that sensitive health data is being handled responsibly, without overwhelming users with legal or technical complexity. Cons While Accountable is very strong on HIPAA fundamentals, some areas feel a bit rigid and less customizable for organizations with complex or multi-product environments. Advanced reporting, deeper technical control mapping, and tighter integrations with existing security or compliance tools could be improved. For teams with mature security programs, parts of the workflow can feel more guided than flexible. Review Source DM Debbie M. Bookkeeper Law Practice Used the software for: Less than 6 months ### "Excellent Experience" January 16, 2026 5.0 Great! Very easy to track employees and make sure all was taken care of. Doing the security risk assessment wasn't near as difficult as I thought it would be, I could take my time and figure out what I needed to take care of. Pros Customer support and ease of use. I was usually able to reach someone about any questions I had. If I couldn't, I heard back within a short about of time. Cons Uploading some of the BAA's was a little challenging. However, they were working on a fix at the time, and it appears that it has been taken care of. Alternatives considered [Electronic Document Management](https://www.capterra.com/p/150635/Electronic-Document-Management/) Reason for choosing Accountable Ease of use, this product was something that I was able to help my firm complete and finish the Security Risk Assessment. Review Source ND Nakary D. HR Rep Health, Wellness and Fitness Used the software for: 2+ years ### "Awesome service!" January 4, 2026 5.0 Pros Accountable is easy to use, intuitive, and reliable employees love it and adopt it fast. Daily wins. Cons Occasional minor bugs and limited customization in some areas, but overall issues are rare and manageable. Review Source AM AFRIN M. Regulatory Affairs Hospital & Health Care Used the software for: 6-12 months ### "Effective and User-Friendly HIPAA Training Experience" January 3, 2026 5.0 My overall experience with Accountable was very positive. The platform is well structured, user-friendly, and delivers clear, practical compliance training. Pros The content was presented in a clear and concise manner. The assessment was thoughtfully designed to test understanding effectively, without being overwhelming, and aligned well with the training material. Overall, the program provided a strong learning experience, building confidence in applying HIPAA principles in real-world healthcare and data protection settings. I would highly recommend this training to anyone seeking practical and comprehensive compliance education. Cons Engaging, easy-to-understand training with clear content. The test could be more challenging to assess deeper knowledge. Review Source JH Joshua H. Security And Privacy Officer Hospital & Health Care Used the software for: 1-2 years ### "Happy Customer" October 15, 2024 5.0 Been fantastic to be honest. Very knowledgeable and answered all the questions I had. They also changed a few things that we were looking for. Their logs for each document has only gotten better Pros The ease of use and everything is done within the platform. There is no need for signing software. There is no need other than if you want to back up information to have any other storage software. I really the support time. Typically, within a couple of hours or soon you have answers to your questions Cons There really aren't many cons. The only one that I have found is that signatures for certain documents (CA) aren't appended to the document. I didn't understand why it was appended to all other docs. That really is the only compliant Alternatives considered [Vanta](https://www.capterra.com/p/211459/Vanta/) Reason for choosing Accountable There were a few others, but we were looking for specifically for HIPAA. All of the software that we looked at supported other compliance as well, but HIPAA was the main feature Review Source Response from Accountable October 24, 2024 Hi Joshua, thank you so much for your kind words and stellar marks on this survey! We pride ourselves on making an approachable solution to a complex problem and truly appreciate you noticing this. We look forward to working with you and your organization for years to come! Stay well! VR Verified Reviewer Managing Partner Hospital & Health Care Used the software for: 1-2 years ### "Makes Things Easy" January 16, 2025 5.0 It's been great, the platform has helped us a lot in streamlining our process for onboarding new employees and their support team is an added layer of security for us. Pros The ease of use, it makes everything really simple to set up for HIPAA compliance. Cons It's still a lot of work getting the policy set up, but I don't know if that's avoidable. Review Source Response from Accountable January 17, 2025 Thank you very much for your kind words! We look forward to supporting you and your Organization for years to come. Please never hesitate to reach out with any questions you may have. AH Ashley H. Executive Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Easy Peasy Training For All" December 12, 2025 5.0 Wonderful! Our employees are trained and all is well! Our employees said it was the simplest work training they have ever done. Pros The ease in which I was able to get our employees training was spectacular. I loved the platform and all it does. Cons None! It was simple and stress free! No need for hidden fees and complex courses that cost an arm and a leg. Review Source KL Karla L. Office Manager Mental Health Care Used the software for: 6-12 months ### "Poor customer service" December 27, 2024 3.0 The value proposition does not justify the high price for the platform. We have been trying to reach customer service for over. a month, through phone calls and emails with NO response. We are attempting to address the Charges we are incurring for the platform which have been charged with out our consent nor agreement. Pros the education is good quality and the functionality is also easy to use Cons way too expensive, and Lack of customer service Reason for choosing Accountable I thought it was going to be better but then you tripled my annual cost for no apparent reason and with out discussing it with us before you started taking the money Switched from [Iperius Backup](https://www.capterra.com/p/129287/Iperius-Backup/) I though Accountable had better training and more features Review Source Response from Accountable December 30, 2024 Thank you very much for your review. Please email me to discuss pricing, as I believe I can help. I will include my address in a separate note for you. VR Verified Reviewer HR Internet Used the software for: 1-2 years ### "Easy and Intuitive" December 18, 2024 5.0 Easy to use and implement. My employees got certified exceptionally fast. The questionnaires are simple and easy to complete and assign Pros Intuitive and very easy to use and user friendly. Cons It would be nice to have more video walkthroughs so we aren't reliant on scheduling meetings with support Review Source Response from Accountable December 19, 2024 Thank you very much for your kind words and honest review! MB Marty B. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Satisfied" December 18, 2024 5.0 Fantastic! Great customer service, issues resolved quick. Pros I love accountable because it's as comprehensive as it is easy to use. Cons It takes some time to develop out your documentation properly, an AI guide would be helpful. Review Source Response from Accountable December 19, 2024 Thank you very much for your kind words! It is a pleasure to assist you and your Organization. CR Courtney R. Founder and CEO Hospital & Health Care Used the software for: 1-2 years ### "Satisfied Customer!" November 25, 2024 4.0 Overall good experience. Been using Accountable for couple of years now. Pros Simple, Easy to use, and Reminders/Notifications. Cons Some of the "Standard" Document Templates are not in depth as we would like. However, they provide a good starting point. Review Source Response from Accountable December 2, 2024 Hey Courtney! Thanks so much for your kind words! We certainly do appreciate them. If ever you would like to dive more in-depth on policies, please reach out to us at support@accountablehq.com. As you said, the templates provided are a starting point but we will help you refine and tailor them to your organization. Stay well! AV Annie V. Therapist Hospital & Health Care Used the software for: 1-2 years ### "Wonderful Product" October 16, 2024 4.0 They've been great. Always responsive and willing to attend to my needs. Pros I really like the sales team and support team that works with me. They are always available for answering my questions and supporting me through determining next steps in ensuring compliance. Cons I'd like to see the folks I am working with through zoom and not just the voice. I also wish there was more "hand holding" to personalize the policies, I just am so unsure, the extra support would be useful. Review Source Response from Accountable October 24, 2024 Hi Anne, thank you very much for your kind words! I am sorry to hear you are finding trouble with the policies and have already emailed you with regard to them. Thanks again for your feedback! We look forward to working with you and your Organization for years to come. Stay well! LK Levente K. Chief Technology Officer Computer Software Used the software for: 2+ years ### "Handheld approach to HIPAA" December 18, 2024 5.0 Accountable gave us a direct email for any questions. This helped us tremendously when going for HIPAA compliance; together with the handheld approach of their platform. Pros I like the handheld approach to HIPAA. This certification has helped us close significantly more clients. Cons The UI could do with some improvements, but otherwise the product is good as is. Review Source Response from Accountable December 19, 2024 Thanks very much for your kind words and honest feedback! Similar Products Featured