# Page 3 | Webfleet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Webfleet the right Field Service Management solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134918/WEBFLEET/reviews

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Webfleet

4.2 (70)

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Last updated March 13th, 2026

# Page 3 - Reviews of Webfleet

## Showing most helpful reviews

Showing 51-70 of 70 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Austen L.  
  
  
Used the software for: 6-12 months

### "Back Up Does Not Exist Do Not Waste Your Time"

May 25, 2018

1.0

Pros

Good system when it works, but when it goes wrong, you have to pay to fix TomTomTelematics devices that are rented from them?

Cons

No back up. if anything goes wrong you are on your own, I have only had a problem with 1 unit out of 4 so far, 2 people at TomTom customer support said we have to pay to fix the issue although we rent the units? Don't think so!! Have just cancelled the 4 units, not clever Tom Tom!!!

Review Source

RT

Roselie T.  
Assistant of Sales Mangement  
Package/Freight Delivery  
Used the software for: Less than 6 months

### "My team and I are very happy with Webfleet services "

February 22, 2017

5.0

Pros

Very professional, prices are very reasonable and if you need any assistance with the system you are working with there is always someone ready to help you out.

Cons

If you purchase the GPS tracking system there is only a 1 year warranty, it should be longer period for warranty

Review Source

DH

Don H.  
Owner  
  
Used the software for:

### "Anyone in Tow Business "Needs this System" "

September 11, 2014

5.0

I use to have Tele Trac and I was extreamly disappointed with the system and the customer service, I went to the Las Vegas Tow Show I attended a class put on by Tom Tom the Towing Rep is Ty Lambert after seeing his demo and what Tom Tom has to offer I was sold!! I ordered my units from Linc Track, The units were very easy to install and the system is awesome, The alerts the real time tracking, the sending calls to my drivers, tracking of idle time, pto tracking, and much more. Anyone in the Tow Business need's this system......... It's worth the investment

Review Source

CT

Courtney T.  
Installation Coordinator  
Construction  
Used the software for: 2+ years

### "Good Experience"

March 7, 2018

5.0

Pros

It is very easy for my non tech savvy drivers to use. The directions are typically fairly accurate.

Cons

The only think that I would change is how they update. Bringing in the 6 or 7 that we use and updating them 1 by 1 on my computer can be challenging.

Review Source

pW

paul W.  
owner  
  
Used the software for:

### "very quick and easy,keeps us organized and on the go"

September 24, 2015

5.0

had an older tracking system that had problems,tom tom and on point got us up and running and we cant do without it.anyone in the tow business really should look at this system,texting and talking on the phone are a bad idea and this solves both those problems,also the navigation and dispatching saves a ton of time and fuel.everyone at tom tom and onpoint are helpful and easy to reach.with my old system you were very lucky to get a call back at all!best money i,ve spent on a system ever!

Review Source

AS

Alan S.  
  
  
Used the software for:

### "Straight forward and easy to use"

July 24, 2014

5.0

We installed the TomTom Webfleet system at the request of our client in order to meet requirements for vehicle tracking, driver feedback, two way messaging and GPS routing. The TomTom system meets these requirements in a straightforward and intuitive system. Both field employees and program administrators find the system to be a vital tool in day to day operations. Customer Service from TomTom is outstanding...prompt response and ample assistance at every phase.

Review Source

SW

Stephen W.  
Transportation Services Manager  
  
Used the software for:

### "Tom Tom WEBFLEET Wonderful Tool!"

September 3, 2014

5.0

We have been using Tom Tom for over a year now and WE LOVE IT! When we need to use rentals to supplement our fleet, we have units that plug directly into the outlets in the vehicle and we can manage and dispatch our fleet properly. The maintenance features allow us to keep us up to date with all preventive maintenance issues. The tracking allows us to direct drivers to certain hard to get to locations in real time. I highly recommend this product to everyone.

Review Source

RH

Randal H.  
  
  
Used the software for:

### "TomTom Review"

July 29, 2014

4.0

We like the product over-all. Our business is market driven so it is great that we can see and communicate to the drivers quickly and re-route them if necessary without violating any texting laws. The connectivity does run into a couple of "dead spots" where we lose contact with a vehicle. We also use the iphone App, which works great, but it would be helpful if it gave us a notice, bing or alert that someone is trying to reach us with the two-way messaging.

Review Source

MG

Michael G.  
General Manager  
  
Used the software for:

### "Great product and solution for our company!"

September 24, 2015

5.0

We just switched the entire fleet to the TomTom Webfeet solution. It integrates with our dispatching software and tracks our maintenance. Our previous solution did not track maintenance and it was a constant battle to keep the trucks on schedule. We no longer have that problem. The people are fantastic to work with! This was certainly the right decision for our business.

Review Source

SG

Stan G.  
President  
  
Used the software for:

### "Great tracking solution!"

July 21, 2014

5.0

I've been using TomTom for our fleet of ambulances and NEMT vehicles for the past 2 years and it has worked out great. The web interface has extensive reporting features and is intuitive. The mobile app helps me track the vehicles on the go. TomTom's IT staff has been great in working with our dispatch software to integrate tracking. Highly recommended service.

Review Source

HR

Heidi R.  
Office / Operations Manager  
  
Used the software for:

### "WEBFLEET is the way to go!"

October 15, 2014

5.0

Very happy with our Web-fleet services. Love the features and set up options. DC Metro area means up to the minute traffic flow is a must have. Notifications let me know we are on track with appointments and our customers are taken care of. Our representative and customer service department is always very responsive, helpful and has everything under control.

Review Source

VR

Verified Reviewer  
Sr. Consultant  
Telecommunications  
Used the software for: I used a free trial

### "It is a good software"

February 2, 2019

3.0

Pros

Tomtom WEBFLEET provides all required features which is impressive and can be trusted without questions.

Cons

It is too complicated and not easy to setup. The Graphic User Interface can be improved more friendly.

Review Source

AC

Albert C.  
Operations Manager  
  
Used the software for:

### "BEST WAY TO KEEP TRACK OF YOUR FLEET"

October 21, 2014

5.0

This performs well, does what it's supposed to. Tracks very well with time and distance. It shows on an overhead map (adjustable to satellite image with Google Earth and real time traffic) the exact path the vehicle took with time and speed, showing where it went, how long it stopped, when it took off again.

Review Source

LH

Lesley H.  
Office Manager  
  
Used the software for:

### "Great GPS System!"

September 17, 2014

5.0

WEBFLEET is very user friendly! We can keep track of our equipment and are able to dispatch our service technicians efficiently! It also has the capability of setting up notifications when maintenance needs to be done. This system beats out the others that I have seen and used.

Review Source

GS

Gary S.  
Managing Member  
  
Used the software for:

### "TomTom Webfleet"

July 22, 2014

5.0

We have been using the TomTom WebFleet for a couple of months. The product has been terrific on many levels. The real time traffic information for the drivers has worked well. The tracking information has been great as well. I highly recommend this product.

Review Source

AM

Amy M.  
Office Manager  
  
Used the software for:

### "We like everything about our TomTom Webfleet!"

July 24, 2014

5.0

We have been using TomTom for just over a year and have absolutely no complaints. The equipment always works perfectly, it interacts with our scheduling software and our business rep is always there to help with anything we need.

Review Source

GM

Gregory M.  
Director of Transportation  
  
Used the software for:

### "Tom Tom We fleet user"

July 21, 2014

5.0

The product and support are second to none. Not that we have many issues but when the situation arises, the company jumps right on it and gets it fixed. Ordering and shipping are also fantastic and error free.

Review Source

AS

Adam S.  
Vice President  
  
Used the software for:

### "Time saving GPS system"

October 6, 2014

4.0

Customer service is excellent. Any issues we've had, they have been right on top of it. The GPS has become an integral tool in managing time in our company.

Review Source

KH

Ken H.  
Vice President  
  
Used the software for:

### "Tom Tom WEBFLEET"

August 18, 2014

4.0

we want to provide our team with easy to use solutions and the Tom Tom does exactly that. the units are rugged enough to handle our construction environment.

Review Source

MS

Muhammad S.  
Clothing  
Textiles  
Used the software for: I used a free trial

### "Good Product/Software "

May 11, 2020

5.0

Pros

TomTom is a good product and I appreciate it. My friend bought it a couple of weeks ago and it sounds really great. Keep it up....

Cons

It helps to do more work in less time .

Review Source

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