# TicketSource Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TicketSource the right Ticketing solution for you? Explore 530 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134828/TicketSource/reviews --- TicketSource 4.8 (530) [View alternatives](https://www.capterra.com/p/134828/TicketSource/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TicketSource Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MH Mark H Music TeacherEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The ease of creating an online ticket platform that I could monitor the ticket sales of my school's productions saved a lot of time and effort. Plus it saved lots of cost making everything digital and not making a paper trail of cash and printing ticket forms.“ September 24, 2025 IL Ian L WebmasterEntertainment, 11 - 50 employeesUsed the software for: Less than 6 months. “The cancellation insurance hard-sell wording when buying tickets is off-putting (two options - buy or lose out) when we do offer cancellations up to 48 hours.“ May 21, 2025 LM Lynn M Wedding and Events Co OrdinatorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It is so quick and easy to use , well designed to create new events , No bugs or issues at all , secure system with no issues, it has been a great way for our marketing and selling tickets for all our events , very pleased with the service .“ March 19, 2026 ST Stu T Wrestling PromotorEntertainment, Self-employedUsed the software for: Less than 6 months. “It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that.“ March 18, 2026 EB Emyr B Creative DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “TicketSource has been a game-changer for our arts charity, enabling us to offer an efficient and professional box office service that our audience values.“ May 15, 2024 BO Buddug O Fundraising volunteerMusic, Self-employedUsed the software for: Less than 6 months. “I wish there was to see previous communications i had sent to customers, i could not find it.“ December 24, 2025 JS Jim S Artist teacherArts and Crafts, Self-employedUsed the software for: 6-12 months. “From the title to spreading across social media using the great event link and qr code page“ December 24, 2025 JC JUNE C SecretaryEntertainment, 2 - 10 employeesUsed the software for: Less than 6 months. “I didn't realise Ticketsource were notifying me of a payment and thought it was a invoice! “ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 530 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iris S. Storyteller Performing Arts Used the software for: Less than 6 months ### "Helpful and Pro-active - run by real people" February 28, 2026 5.0 As an event hoster, I find creating their listings intuitive, the fee they charge very low and reasonable (meaning I can feel comfortable offsetting this for customers to pay) and their staff communication when contacted swift and helpful. Pros I recently had a performer cancel on me, and when I paused ticket sales, and informed customers through Ticketsource, the team got in touch to let me know they would refund both the ticket price and the booking fee direct to my customers. This sort of pro-active, communicative assistance, seems rare these days, as does the fact they weren't money-grubbing! Highly recommend this platform. Cons Not Applicable :) I only hope they become more popular so that they pop up higher on search engines. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing TicketSource The fee charged is much lower, which is more helpful for my customers. Review Source Response from TicketSource UK March 19, 2026 Hi Iris, thank you very much for your review and thank you for your kind words. JG John G. Principle Director Performing Arts Used the software for: I used a free trial ### "Great free ticket sales system " February 18, 2026 4.0 Making an account and setting up my personal details was easy. Setting up the seating for the venue was not easy or intuitive. Spent far too long setting up the layout etc. But feel I would know what to do now I've completed it once before. It's free to use which is excellent and I was paid into my bank account with no problems. I am going to use it again as the benefits far outway the problems I had. Pros Setting up ticket sales was free which is excellent for smaller productions which allowed my to have a worry free start. Cons Had to visit a YouTube help tutorial to find a solution to setting up my initial latout of the venue. Not as intuitive as it should be. Took too long to workout the setup. Review Source Response from TicketSource UK March 19, 2026 Hi John, thank you for sharing your feedback and sorry to hear the seating plan took longer than hoped, but pleased to hear you managed to persist. LH Lèoni H. Organiser Music Used the software for: Less than 6 months ### "No payout. Frustrated as i havnt been paid. " April 10, 2024 2.0 Underwhelming as no payout has processed Pros Easy for people to purchase tickets. It looks professional. Cons No pay out. My details have been registered. Its 2 weks overdue and no payout has been made! Review Source Response from TicketSource UK April 15, 2024 Hi Lèoni. All accounts opting for TicketSource payment processing with a linked bank account should receive an automated payout on the first Monday after your event takes place. in order for us to look into this for you, could you let us know the name of your organisation or email support@ticketsource.co.uk with your information so we can investigate please. PS Phil S. Singer Entertainment Used the software for: 1-2 years ### "SImple, powerful, flexible, affordable" November 26, 2025 5.0 Really positive, I like it a lot, will be my preferred ticketing platform going forward, seems to offer lots of flexibility Pros Good pricing, simple to use, easy to track sales, good apps for ticket scanning on the door, seamless refunds process, it's all covered. Cons Getting to grips with the various image formats for the ticket design, etc., can take a little while, depending on how experienced you are. Hyperlinks in the event description could be more obvious. Review Source Response from TicketSource UK December 4, 2025 Hi Phil, thank you very much for your review. We will pass on your feedback regarding hyperlinks to the team. GG Gary G. Performer Music Used the software for: Less than 6 months ### "Easy, Intuitive and Comprehensive" March 4, 2026 5.0 Very positive experience indeed. First time user, found it easy to use. When I needed to dive a little deeper the online support team where readily available and very helpful. Would most definitely recommend to other bands seeking to presell gig tickets. Pros The platform is intuitive, multi-functional and has excellent reporting facilities. The ability to upload images for tickets, send emails to ticket holders was also very useful Cons Lack of access to funds pre-event was as surprise. Our event sold out two months before it took place, but we were unable to access the funds until the event had completed, meaning we had to pay for staff/ sound/ lights etc out of our own pockets then get paid back by the platform. Review Source Response from TicketSource UK March 19, 2026 Hi Gary, thanks very much for your review. For reference, we offer the ability to connect your own Stripe account to receive funds before the event, so you may wish to explore this option for your next event. JG Jim G. Leader Education Management Used the software for: Less than 6 months ### "Fundraiser " January 21, 2026 4.0 Great support and learnt a lot if yse again. May use fir events but not fundraising as so much list in fees Pros Would consider again as some.great features. Be good to have some additional tools to run an inline auctionnor able to contact customers Cons As a fundraiser to help a very poorly child and family, a little sad so much lost in fees. Shame a buyer can't leave a tip instead Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/) Reason for choosing TicketSource Colleague used before so a known company. Review Source Response from TicketSource UK March 19, 2026 Hi Jim, thank you very much for sharing your feedback. All the best. VS Vicki S. Director Writing and Editing Used the software for: Less than 6 months ### "Easy to use for a first timer" February 11, 2026 5.0 I used ticketsource for a one off fundraising event. Set up was quick and straight forward, as was the payment stage. My users that bought tickets also gave positive feedback Pros I found it to be fairly intuitive to use and navigate on both the website and on the app. Those buying our tickets also liked it. Cons No comment! The whole experience was straight forward. Was pleased that it had been recommended. Will use again. Review Source Response from TicketSource UK March 19, 2026 Hi Vicki, thank you very much for sharing your experience, and please everything has been so positive. ST Stu T. Wrestling Promotor Entertainment Used the software for: Less than 6 months ### "Excellent service" March 18, 2026 5.0 Excellent, cant fault the service and the website at all. From start to finish it was straight forward. Pros I found Ticketsource really useful. As someone with limit tech skills, once id learnt the basics it was so easy. Event ticket was easy, the marketing and sales side of things was stdaight forward. Value for money is exceptional. Cant fault the fees. I felt like the site was secure, and i was confident using it. Will definitely use again. Cons It took me a little bit of time to work out how to use it. And i dod t realise that tickets stopped selling, and the link stopped working 24hrs before the event, have since learnt i can alter that. Review Source Response from TicketSource UK March 19, 2026 Hi Stu, thank you very much for your review. All the best. KR Katy R. Treasurer Entertainment Used the software for: Less than 6 months ### "I would absolutely recommend Ticket Source." March 4, 2026 5.0 Excellent. Great functionality and super-easy to use. The Scanning App and supporting restricted logins means we are able to have teenagers doing the scanning. Pros This is our first time using Ticket Source. It is so easy to use and a great FAQ section if you need specific info. Cons Tiny detail: if you can't claim back the VAT, being able to see the fee inclusive of VAT could be helpful. Review Source Response from TicketSource UK March 19, 2026 Hi Katy, thank you very much for your review. All the best. JG Jonathan G. Director Entertainment Used the software for: I used a free trial ### "Easy to sell but could be better" March 11, 2026 4.0 Pros Very easy to sell tickets and publicise the event. Some people commented at how easy ot was after4 I had provided a QR code. Cons Awkward to access the members area. Also, why not provide a QR code to the link for people to buy tickets? Review Source Response from TicketSource UK March 19, 2026 Hi Jonathan, thank you very much. For reference a QR code to promote your event is available within 'Events > Publicise Events' CB Craig B. Managing Director Entertainment Used the software for: 2+ years ### "The all in one box office solution. " October 18, 2025 5.0 We've been using Ticketsource for many years and love its versatility and customer support. They're an extension of our team. Pros Ticketsource is extremely user friendly and easy to set up, easily customised to match our company branding and listings can be inbeded in to your own website. Step by step uploading of events is simple with the ability to add images and event poster. Ticketsource provide a QR code and link for easy marketing plus the evens are shared on various whatson sites. The site is secure and weve never had any bugs or issues, the site always runs smoothoy and loads quickly. There are not set up fees, ticketsource deduct a competitive percentage from any tickets sold. Cons We have no issues with Ticketsource. The customer support is great and any requests or suggestions are always delt with quickly. Review Source Response from TicketSource UK November 19, 2025 Hi Craig, thank you so much for such a positive review. We appreciate you taking the time to share your feedback with others, and thank you for your continued business. FW Frances W. festival director Music Used the software for: Less than 6 months ### "Ticket source review" November 19, 2025 5.0 very good - customer service was excellent, it was easy to speak to people and ask questions. Very straight forward and prompt payment at the end. Pros so easy to set up events, check ticket sales, get in touch with customers. I liked the look of the individual event pages too Cons The way the ticket shop was set up. I was running a festival with many individual events, and it was hard for customers to find the right ones. Perhaps it could be sorted by day, type of event, etc, to make it easier to find them? Review Source Response from TicketSource UK December 4, 2025 Hi Frances, thanks for taking the time to leave your review. We will pass on your feedback regarding a filter function within the ticket shop pages. AC Amanda C. Artist Arts and Crafts Used the software for: Less than 6 months ### "Can’t recommend more highly " June 18, 2025 5.0 Excellent experience when under pressure running an outdoor event. Would recommend to anyone who is thinking of setting up a ticketing site. Pros As a complete novice I was absolutely thrilled by how user friendly it was. Fantastic help in the end of the phone every time I rang and talked to a real live human. The efficiency and ease of downloading a sales spreadsheet was just brilliant and well worth the fee. Cons A little bit difficult to see the overall info outcome when setting up the site - it would have been nice to press a button and review? Maybe you can and I just missed it(!) Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Too complicated and I couldn’t make it work Review Source Response from TicketSource UK September 19, 2025 Hi Amanda, thank you very much for your review. We will pass on your feedback regarding an event preview option. PB Pamela B. Minister of religion Religious Institutions Used the software for: Less than 6 months ### "A very positive experience. " September 24, 2025 4.0 I would certainly use ticket source again for any event that I organise in the future as it made ticket selling so easy and without stress. Pros Once set up, it was a very good way of selling tickets for my event. It was easy for people to purchase tickets and it was easy to keep up with sales as all the information is clear. Cons It took me quite a while to understand how to set it up. I used Youtube videos for each step. I did not print off the report with emails on in time before it disappeared once the event was over. So I am not able to contact people for future similar events. Review Source Response from TicketSource UK October 22, 2025 Hi Pamela, thank you for sharing your feedback on your first use of TicketSource. Customer data remains in your account even after the event so you are able to access reports and customer information with marketing consent. Please reach out to our support team who would be happy to advise how to do this. HP Henry P. Ticketing officet Events Services Used the software for: Less than 6 months ### "5 star ticketing" April 16, 2025 5.0 Excellent. Streamlined.Smooth.Faultless. Pros Everything. It was easy to operate, any queries were quickly resolved and the various reports were invaluable. Plus we were easily able to look after those customers who don't like online ordering. Cons The option of opting out of email notifications choice. I think it should be changed so that there will be an email from the performing company offering the customer the chance to opt in or out of receiving emails. Review Source Response from TicketSource UK September 19, 2025 Hi Henry, thank you very much for your review. We will pass on your feedback regarding marketing consent to the team. MD Madan D. Sound Engineer Music Used the software for: Less than 6 months ### "Amazing app, everything gets taken care of." March 19, 2025 5.0 Great. I have recommended it all my other friends who organise events. Pros The feature where it could generate several links for tickets meant 3 bands that were playing in our event could have their own designated ticket links and we could track what band sold how many tickets. That is really helpful. Besides that, everything is so easy to use. A great app. Cons To set up in the beginning for the first timers like us was a little confusing at first. Review Source Response from TicketSource UK September 17, 2025 Hi Madan, thank you for taking the time to leave your review. FD Felicia D. organizer Education Management Used the software for: I used a free trial ### "5 Star Experience Using Ticket Source!" November 26, 2025 5.0 Easy, great, seamless, and fun! No complaints and nothing I would have changed, would highly recommend the platform to other organizers! Pros Super easy to use! Liked the sales and questionnaire reports - made it easy to share with co-organizers. There were no issues using the platform and I appreciated the quick payment after the event was over. Fantastic experience from start to finish, thank you so much! Cons nothing in particular, maybe would have liked getting an email every time a ticket was purchased, and didn't like how the fee increased when ticket prices increased. Review Source Response from TicketSource UK March 19, 2026 Hi Felicia, thank you very much for your review and pleased to hear everything has been so positive. WB Wendy B. No job title Arts and Crafts Used the software for: Less than 6 months ### "FIRST TIME USER OF TICKET SOURCE" April 4, 2025 5.0 When I was unsure about how to do something, I asked for advice and the response was quite quick and very helpful. Thank you. Pros Fairly easy to set up events and check the attendee lists. Cons I am new to this website so I found it very time consuming setting up the event workshops but, hopefully, the more I use TicketSource, the quicker I will become. Review Source Response from TicketSource UK September 19, 2025 Hi Wendy, thank you very much for your review. All the best. SR Susan R. Chair of charity Fund-Raising Used the software for: Less than 6 months ### "Penrith Swift Group review " December 3, 2025 5.0 Overall a positive experience and would definitely recommend to others. It took the stress out of selling tickets myself Pros Easy to set up. Easy to sell tickets. Easy to change date and reschedule when speaker cancelled at short notice. Prompt payment after the event. Rapid and helpful guidance when I had queries. Cons This was my first time using Ticketsource so I had to learn how to set up my event but straightforward once I got the hang of it. Review Source Response from TicketSource UK March 19, 2026 Hi Susan, thank you very much for sharing your experience with TicketSource. BH Ben H. director Online Media Used the software for: Less than 6 months ### "Very happy with a superb service" January 29, 2025 5.0 Can't really rate ticketsource any higher - they enabled me to run a complex event with minimum hassle. The website is excellent and there are real people available to assist if needed. Pros Excellent support; well designed website, easy for customers to use Cons Can't think of anything - they seem to have covered all the angles Review Source Response from TicketSource UK September 17, 2025 Hi Ben, thank you very much for your review and pleased to hear everything has been so simple and positive. BC Bob C. Leader Entertainment Used the software for: I used a free trial ### "Peterloo In Rock" November 20, 2025 5.0 Very good and I will use them again when I next run an event for the Reformers of Peterloo and Peterloo in Rock Pros It was easy to use, intuitive, and has all the features you need. Payment was quick and precise and the bank within a few days of the event Cons Some of the more advanced features will require detailed study to understand how to make the most of them Review Source Response from TicketSource UK December 4, 2025 Hi Bob, Thank you very much for your review. We are pleased to hear you have had a positive experience using TicketSource. LD Lata D. musician Music Used the software for: Less than 6 months ### "@Music for the Soul' concert at Colet House " December 10, 2025 5.0 Excellent platform. Will use it again in future Easy for audience to book Proceeds of ticket sale processed straightaway after the concert Pros Value for money Staff replied back to queries promptly Easy to understand procedures Ticketing process was smooth Cons There was nothing to record. Everything was understood well. Staff were very good in answering queries Review Source Response from TicketSource UK March 19, 2026 Hi Lata, thanks very much for your glowing review. All the best. TH Terrence H. Manager Entertainment Used the software for: I used a free trial ### "5 out of 5 STARS!!!!" July 2, 2025 5.0 AWESOME experience all around! I especially enjoyed the scanning process when my customers showed up to my event. Quick and easy! Pros The ease of use made it so much better! The check-in process was seamless and analytics and reporting were TOP TIER! Cons The turnaround time to get payout. It's not a bad thing but 3 days had me a bit worried being that I am a first time user. Now that I know what to expect, I'll definitely use this service again! Review Source Response from TicketSource UK September 19, 2025 Hi Terrence, thank you so much for your glowing review. We are so pleased to hear you have found everything so simple to use. DS David S. Manager Music Used the software for: Less than 6 months ### "Great Way to Buy and Sell Tickets" December 3, 2025 5.0 Overall Great Experience with Ticket Source. Our Customers commented on how seamless it was to purchase their tickets. Pros It was easy to create an Event and get it published. Very user friendly. The fees are very reasonable. Cons No dislikes at all. Great Overall Experience. Every part of the experience was seamless. Would Highly Recommend. Review Source Response from TicketSource UK March 19, 2026 Hi David, thank you very much for your review and I'm pleased to hear everything has been so positive. PF Paul F. Manager Music Used the software for: Less than 6 months ### "Event Horizon Classic Rock Show" February 5, 2025 5.0 Excellent !!! A company that understands the music industry and works with you. Pros Brilliant service and communication. Very flexible and helpful. I felt ticketsource were working with me and understood what i needed Cons Not much. Possibly the site could be a little more obvious, but i managed fine Review Source Response from TicketSource UK September 17, 2025 Hi Paul, thank you very much for your review. 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