# Page 5 | PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is PhoneBurner the right Auto Dialer solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134672/PhoneBurner/reviews --- PhoneBurner 4.8 (176) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of PhoneBurner ## Showing most helpful reviews Showing 101-125 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CT Chris T. Founder Used the software for: ### "CUSTOMER SERVICE IS SECOND TO NONE!" April 27, 2016 5.0 I don't go out of my way to give a review unless someone over delivers. First, Austin in the customer care dept made sure I was on the right program. He asked me questions (Thank God) that were relevant to my existing needs, and didn't product puke. Also, Austin LISTENS! Whoever raised him, should be very proud. The Director of Business Development at PhoneBurner John Greene reached out to thank me for considering Phone Burner WOWZERS! Why WOWZERS? When does a Director of Business Development reach out to anyone, for anything besides problems? I'll wait... Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions? LEADERSHIP! PhoneBurner exemplify the 1% of companies who strive to over promise and over deliver! Don't use SPEEDDIALER PRO or anything else. Why? Because their customer service SUCKS and they all have a superiority complex. Don't look any further, PhoneBurner Team is "Second To None" and our company will only work with the best. As for the rest? I rest my case... Chris Thomas Founder glumobilemedia Review Source Response from PhoneBurner April 27, 2016 Wow. Thank you so much Chris. Our entire team appreciates your kind words, and looks forward to continuing to work with you! ML Michael L. Business Development Manager Marketing and Advertising Used the software for: 6-12 months ### "PhoneBurner" May 3, 2019 5.0 Its a great way to keep track of my contacts. I like that it tells me if a client has opened my PhoneBurner email. Pros Easy to use! The tutorials are great! They continue to make upgrade to improve the site! Cons Very few issues. Once in awhile I will get disconnect due to a gliche. Review Source Arwa N. Tax Associate, International Tax Financial Services Used the software for: Less than 6 months ### "Good product but nothing special" May 20, 2020 4.0 Overall its an alright product and delivers what it promises. Pros Does its job. Can go through a list of numbers, really fast and easily make calls and get leads. Also has good return call features and I like that the caller ID can be set to your number Cons Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par. Review Source Response from PhoneBurner May 28, 2020 Thanks for the feedback Arwa. We're glad to hear you're enjoying a productivity boost. Please let us know if there's anything you need. Our support team loves to connect with customers and is available for one-on-one help whenever you need it! VR Verified Reviewer CEO and VP of Client Relations, Quality Services, Infection Prevention Hospital & Health Care Used the software for: 6-12 months ### "Great product" March 25, 2019 5.0 Pros It keeps me and my team on the phone. It allows me to pause the program in order to get my notes in the system. Cons The interface with Salesforce could be better. Regarding adding activities. Review Source VD Vince D. Loan Officer Financial Services Used the software for: 6-12 months ### "Loan Officer" July 6, 2021 5.0 i love it Pros i like the ease of use and the ability to track how many phone calls are made Cons i think we need to re-up our leads more often Review Source Shawn B. Director of Sales - Direct Sales Telecommunications Used the software for: Less than 6 months ### "An Easy to use Robust Dialer." July 13, 2016 5.0 I have been on the Phone Burner dialer for over 6 months now. We have had great success in easily ramping our SDR's up through the dialer. Scripts, automatic voicemail's and emails have worked to increase our contact ratio's. The customer support has been amazing from our Account Executive down to the on-boarding and technical team. Pros Easy to use, scripts are easy to integrate. Training was simple. Would recommend this to others that run an SDR team. Cons Waiting on the 2 way integration with Hubspot. Once that can occur this will be even a more robust solution. Review Source Response from PhoneBurner July 14, 2016 It’s our pleasure to be of service to you Shawn. You have a great team and we appreciate your business. Austin B. Director of Client Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Service and Amazing Customer Service!" September 10, 2019 5.0 Pros Very pleased with the service and have had amazing customer service and assistance with every part of the implementation. Cons Nothing, this has service has served its purpose. Review Source DJ Diane J. Insurance Broker Insurance Used the software for: Less than 6 months ### "Easiest Dialer on the Market" December 16, 2021 5.0 I used it for insurance leads. Its really nice. Using it for internet leads is great. Pros Emails, Email drops, Voicemail Drops and texting capability. You can document every call plus a date and time stamp. Its an amazing system Cons It is a one line dialer. If you need to call out really fast from large lists it will take much longer to get through them. When you set up custom fields it applies to every campaign and no campaign is every the same Review Source LM Lisa M. Independent Insurance Agent Insurance Used the software for: 6-12 months ### "A Game Changer" October 3, 2020 5.0 It has allowed me relax and let phone burner do the heavy lifting of keeping track of all the metrics. It tracks The Who what and when all I have to do is focus on giving my best when I get a live caller. Pros Reach more prospects in minutes. I have even begun using it between appointments to run more leads Cons It works. I see no cons to working with a tool that saves me time and makes me money. Review Source JS Jim S. Senior Account Executive Marketing and Advertising Used the software for: 2+ years ### "THANK YOU JEFF & JOHN" February 17, 2017 5.0 Jeff & John I can't thank you enough for all the great service and sales tips you've given me with PhoneBurner! I am off to another great start to the new year with a substantial gain in new business from my leads called. In fact I currently represent over half the new business of my entire team. It's great to have you on my side and I wanted you to know I appreciate it! Pros Efficiency & Productivity in the lead dialing process Cons Can't think of anything I don't like Review Source MH Mark H. President Used the software for: ### "Love this software, it is a Game Changer for My Team" June 9, 2016 5.0 Imagine hiring a Virtual Assistant who can actually perfectly multi-task, something humans think they can, but can't. Phone Burner is so awesome, I'd give it 10/5 if I could, or 100/10. It has far exceeded my expectations for ease of use, comprehensive features, really cool things I discover every day that have me go WOW. It can send emails, leave voice drops, dial numbers, text you reminders, and even stop you from calling people before 9am and after 9pm - which I would have done this morning by mistake, and Phone Burner - stopped me - smart system :) It does all those things behind the scenes while you just talk to live prospects. It is so efficient, professional, and productive, I would say, you must try it, and see for yourself...you will buy it after that...and I don't get paid any incentive at all to say that...I am a CPA not prone to reviews - this is the second one in my life...check it out and get 3 times more productive... Review Source Response from PhoneBurner June 9, 2016 You made our day Mark! Not often a CPA that likes to make 100¿s of calls a day compliments us. We appreciate your praise and will continue to do our best to earn it. Thank you very much. NS Naz S. Operations Manager Telecommunications Used the software for: Less than 6 months ### "Best alternative to predictive dialing" September 7, 2018 5.0 There is a slight learning curve but it's well worth it. So many reports you can build, trackers, tags, options, automation and time saving features. Really boosts productivity for agents. There are also a lot of informative videos for set up and advanced users. So far, any questions I've had have been answered via one of the tutorials or by one of the customer service representatives. Team also built a whole new report with a new format for me. The level of customer service is above and beyond. I will bet that you'll purchase after the free trial. Pros Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team. Cons I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase. Review Source Jeffrey R. Used the software for: Less than 6 months ### "I got 2 meeting today with C level NYC executives" March 10, 2016 5.0 Phone burner makes calling difficult to reach people pleasurable. I am focused now on my message instead of where the next number is to dial. I was a long time Sales force user and replaced it with phone Burner because I realized the top of the funnel is what counts. Managing customers is easier than getting customers. I had a concern about the follow-up call and it being in my daily call activity stream. Jeff pointed me to labs an exactly what I wanted was there. This is the closest think to the Wolf of Wall Streets Ferris Wheel. Great job guys you built the #coldcallingmachine!!! Review Source KS Kumar S. VP of Operations & HR Used the software for: 6-12 months ### "Excellent" June 11, 2018 5.0 Pros Very customizable software and always ready to help customer service especially few members who are always very helpful. Cons none, everything is good. Just waiting for inbound calling capacity built in to PhoneBurner system. Review Source Response from PhoneBurner June 12, 2018 Thanks so much for the kind words Kumar! It's been a pleasure working with you and your team. MK Michael K. Insurance Agent Insurance Used the software for: 1-2 years ### "PhoneBurner is a great dialer for businesses" October 29, 2019 5.0 PhoneBurner is a great dialer for businesses that need to mass dial/voicemail. Pros \-Phoneburner allows you to dial leads in less time, increasing efficiency by a lot -Automatic voicemails if prospect doesn't pick up -Emails Cons \-If you mark a bad number it doesn't automatically remove the number from the dial list -Overpriced compared to similar competition Review Source SC Sophia C. Student Education Management Used the software for: I used a free trial ### "Definitely not for personal use" November 11, 2020 5.0 Overall, PhoneBurner is not the software for personal use. I like software that is versatile, and this one seems specifically built for telemarketers. The price point is just too high for an ordinary user. PhoneBurner should consider making smaller subscriptions for normal people, because they have a good thing going and could make more out of it. Pros It does what it's supposed to, since it allows you to call from a different number, and do most of the things a normal phone would be able to do. Cons Unfortunately, PhoneBurner is probably best for commercial use by telemarketing companies or such. The price point is so high that a normal user trying to find a burner number for personal reasons could not possibly afford it. Better to use apps like Burner on the app store, rather than this one. I should have looked at the pricing before going into the free trial, but now I know to cancel before purchasing. Review Source FJ Felicia J. Loan Originator Assistant Real Estate Used the software for: Less than 6 months ### "Why I love PhoneBurner" February 2, 2021 5.0 Overall it is great Pros It burns through calls very quickly, and the email and voicemail feature is a huge time saver. Cons The calendar would be awesome if it had a couple more features. For instance the ability to delete tasks as they are completed or to be able to check them off without removing them completely. My Google calendar has meetings set that are reoccurring, but when I tried to check it off for the day it deleted it completely. Review Source BW Brian W. Career coach Chemicals Used the software for: 1-2 years ### "Great dialing platform " February 15, 2019 5.0 Good customer support when needed very user friendly Pros Ease of storing contacts dialing voicemail emails etc Cons Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention Review Source Dan K. Sales Manager Computer Software Used the software for: I used a free trial ### "Phone Burner" April 1, 2016 5.0 I'm with a small start-up where we need to increase our customer base rapidly and cold calling is a large part of that plan. PhoneBurner has allowed us to increase the amount of calls our BDRs can make dramatically. We love how easy the platform is to use and how you can build your own automation buttons Pros Massive increases in calls/day, leave a vm and send follow up email with at the touch of a button Cons Haven't found any yet... Review Source Response from PhoneBurner April 1, 2016 We're happy to be a part of your team Dan! Thanks for the nice comments. AC Aric C. Recruiting Manager Insurance Used the software for: Less than 6 months ### "PhoneBurner Approval" February 16, 2021 5.0 PhoneBurner has been cost-effective and practical in my recruiting duties! Pros Convenience, practicality, and efficient! Cons I have been satisfied completely, with Phone Burner! Reason for choosing PhoneBurner It seemed to have all the amenities my team needs to excel! Review Source mO minor O. insurance agent Insurance Used the software for: Less than 6 months ### "They really care" October 10, 2017 5.0 It cut my workload in half.. it was so easy to use. And I was always able to reach support I have told my friends and fellow gaents about it. I am so happy I found out about it. There are other phone burners out there but none can compare with this. Pros The ease of use. It's really easy to use. It really cuts my time in half. I easily would refer others to this device Review Source Response from PhoneBurner October 10, 2017 So happy to hear about your positive experiences with our platform and staff. Thanks for being a client and for spreading the word! VR Verified Reviewer Technical Development Researcher Biotechnology Used the software for: Less than 6 months ### "I used them for all my marketing calls!" February 16, 2019 5.0 Pros Very straight forward, great for marketing. It's a flat fee for everything you want. The local caller area code is extremely helpful, and the automation is very helpful for reminders to call the folks you want later down the road. Cons Pricing is a bit on the expensive side, but I can't complain much for the great services they offer. I would still consider lowering it a bit if possible. Review Source jS jennifer S. Insurance Agent Insurance Used the software for: 2+ years ### "Makes dialing leads easy" November 29, 2019 5.0 Pros easy of use. Love that it does my dialing for me. Cons Only has one line, switched to another product for 3 or 4 lines Review Source AM Antionette M. Director of Customer Success Outsourcing/Offshoring Used the software for: 1-2 years ### "Overall Great System!!!" December 5, 2018 5.0 Overall this is a great software! The ability to make calls with all the manual process taken out is such an efficient way to do tasks for our clients. This has really been a value added software to use and our clients love that we can make large quantities of calls in an efficient time frame. Which has brought us more business. Pros I love how user friendly the system is. Most systems are complex and not friendly to learn. Cons The organization aspect of the folders and contacts. As a feature request there should be a way to delete folders and all contacts included. Maybe even have it to where you can delete by tag association. Review Source DS David S. Senior Digital Media Rep Online Media Used the software for: 1-2 years ### "Phone Burner saves me time." June 23, 2020 5.0 The time saved helps me get on to more calls and more opportunity. Pros leaving messages once customer's voice mail begins allows me to leave a message but move on . Cons umm i really cant think of anything i would change. Review Source Similar Products Featured