# Page 2 | PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PhoneBurner the right Auto Dialer solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134672/PhoneBurner/reviews --- PhoneBurner 4.8 (176) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PhoneBurner ## Showing most helpful reviews Showing 26-50 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Capucine L. Responsable logistique Real Estate Used the software for: 6-12 months ### "Fiable et sérieux " June 18, 2025 5.0 Globalement notre expérience avec le logiciel Phone Burner est positive car elle est facilement maniable et fiable. Il garantit une excellente confidentialité. Pros L’aspect le plus appréciable du logiciel PhoneBurner est l’automatisation des appels qui représente un gain de temps considérable. Cons Le moins appréciable en revanche concernant ce logiciel est sa tarification assez élevée et des fonctionnalités assez limitées si on se contente de la version en base gratuite. Review Source RM Rosalina M. Executive Assistant Insurance Used the software for: 6-12 months ### ""Boost Your Outbound Sales with PhoneBurner: A Comprehensive Review of the Pros and Cons"" March 1, 2023 4.0 Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize their outreach efforts. However, it's important to consider the cons, such as a steep learning curve, limited customization, and cost, before deciding if it's the right tool for your business. Pros Expanded Efficiency: PhoneBurner's power dialer mechanizes the dialing system, permitting agents to associate with additional possibilities significantly quicker, bringing about expanded efficiency.Personalization: PhoneBurner's adjustable layouts and mechanized follow-up groupings empower agents to customize their effort and fabricate more grounded associations with possibilities.Continuous Investigation: PhoneBurner gives ongoing examination that empower organizations to follow their outbound deals endeavors, break down execution, and go with information driven choices.Combination: PhoneBurner coordinates with numerous famous CRMs, like Salesforce, HubSpot, and Zoho, making it simple to oversee leads and smooth out work processes.Portable Application: PhoneBurner's versatile application permits agents to settle on decisions and deal with their deals pipeline in a hurry. Cons Steep Expectation to learn and adapt: PhoneBurner's highlights can be overpowering for certain clients, requiring a critical expectation to learn and adapt.Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans.No Inbound Call Backing: PhoneBurner doesn't offer inbound call support, which might be an inconvenience for organizations that get a lot of inbound calls.Specialized Issues: A few clients report encountering specialized issues with PhoneBurner, like call quality or periodic framework misfires. Review Source YP Yvette P. Owner / Operator Internet Used the software for: 2+ years ### "Phone Burner Review" August 4, 2023 5.0 I recommend the Phone Burner platform because it is practical and user friendly. Plus, it really helps to have custom real-time accurate interactions with customers, to increase sales. Pros I like the fact that Phone Burner is so customizable. Every business needs something different that works for them. And this platform has the ability to adapt accordingly. It is practical, easy to set up, and user friendly. Cons It can be a tad expensive for a small business. But it is really worth it. If you use it on a consistent daily basis. Review Source KK Karl K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "A Great Tool for you Toolbox!" June 30, 2023 5.0 Make it a great day! Pros The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to upload as many leads as you could possibly dream of. You can sort & prioritize leads, set up dialing sessions to call prospects while viewing your own phone scripts. That’s a big plus. No more being tongue tied! You can customize follow up emails, while the system records your results. The Smart Sender option packages your videos and links into one compact email package to your prospect/clients. That’s really nice.The instructional videos are nicely put together that explain the system and can answer questions. If you need assistance, the Support Staff are very helpful and quick to be there.Phone Burner is an excellent tool to help build high-trust client relationships. It’s great tool for your toolbox!-Karl Kindschi, Phone Burner Subscriber Cons Nothing comes to mind. When I think of something, I'll let you know. Review Source MR Martin R. Business Development Information Technology and Services Used the software for: Less than 6 months ### "Power Dialing and Contact Management with SUPERB customer support." April 13, 2021 5.0 PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position. Pros The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with. Cons It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price. Reason for choosing PhoneBurner We looked at Nutshell but eventually settled on HubSpot with PhoneBurner integration. The current plan is to move away from HubSpot and allow PhoneBurner's CRM and Power Dialer to manage the whole show. Review Source VR Verified Reviewer CEO Telecommunications Used the software for: 1-2 years ### "The Worst Support and Billing Team - Horrible Service" May 25, 2022 1.0 By far the worst service in any business vertical that we have ever received. Customer Support/Tech Support departments are not the brightest individuals and have horrible people skills. The billing department is unable to create invoices that are required for tax purposes. Pros Nothing. Horrific software and service top to bottom. Cons Entire new customer support and billing team. Reason for choosing PhoneBurner Based on what the sales representative said they would offer. I was lied to from the start, and the sales representative quit the week after. This business scams their clients. Review Source Response from PhoneBurner June 15, 2022 We take a lot of pride in how we support our clients and their success. Our customer service team works hard to help every customer, but repeated disparaging and disrespectful treatment of our team is not tolerated or acceptable. Detailed invoices are always available for all of our customers in their back office. We wish this user every success on another platform. TB Tony B. Executive recruiter Construction Used the software for: 2+ years ### "Great product!!! Especially for cold calling." March 8, 2018 5.0 This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!! Pros Before our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts! Cons The only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available. Review Source KL Kelsey L. Client Coordinator / Loan Partner Real Estate Used the software for: 2+ years ### "Game. Changer." May 22, 2019 5.0 Biggest benefit is the time saved. It will change how you structure your an entire day. Pros PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: \* Interface is incredibly user friendly \* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless \* Pre-recorded voicemails so you can tailor them to the type of calls you're making. \* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) \* Dial Sessions can be easily picked back up if you didn't get through one. \* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. \* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. \* Pays for itself with the time you're able to save Can't recommend it enough. Cons I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though. Review Source AP Alan P. President Financial Services Used the software for: 6-12 months ### "I've tried them all, believe me. " April 11, 2017 5.0 As for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. No hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold - at least I was. Pros There is not a feature you need that Phone Burner doesn't provide. I have a team that varies in experience levels, and technical aptitude and they all enjoy Phone Burner far more than any of the others we have tried (We have tried them all, yes, even that one) - Everything is so intelligently designed that it's a plug and play application, and the customizations of dispositions couldn't be easier. The customer service is helpful, kind, and consistent. I've had systems prior where we were actually billed for trouble shooting - Phone burner's LEAD ENGINEER went as far as to help me with a CSV file I was admittedly getting jammed up with. It should also be mentioned that the price-point is lower than the competitors and if you are debating on a CRM the automation of the Phone Burner platform out of the box is deeper and more intuitive than many systems I've made the mistake of paying for prior. Phone Burner has it all - it's really that simple. Cons I wish they integrated with my ZOHO CRM but importing - updating files - exporting back isn't bad because of all the customization available. Most importantly word around the campfire is they're going to be integrating with the Zoho CRM sooner than later.. looking forward to that. Review Source IS Ida S. Enrollment Manager Education Management Used the software for: 1-2 years ### "Great for making my job easier!" January 6, 2022 5.0 Overall, it has been a huge improvement and helped us reach more students Pros The features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so Cons Sometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing Review Source KM Karly M. Compliance Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "How PhoneBurner Makes My Life Easier" July 19, 2023 3.0 I overall enjoy using it. Pros The autodialing/voicemail/email feature - it saves me hours of work a day. Cons It can be glitchy and crash sometimes - such as system crashes. Review Source VR Verified Reviewer Sr Pipeline Manager Financial Services Used the software for: 2+ years ### "Expensive, but a 1 lead can pay for itself!" September 29, 2020 5.0 PhoneBurner has been EXCELLENT! 8/10 for sure. It pays for itself if you convert some leads. It lets you contact a LOT of people. My company still uses it, and is able to product new business for us daily. Pros This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls Cons The worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine. Review Source VC Victoria C. Staffing Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Up-to-date technology, it transformed the way we used to work in the past " June 21, 2022 5.0 Pros You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it! Cons The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes. Review Source BE Bradley E. Associate Accounting Used the software for: 1-2 years ### "PhoneBurner" March 19, 2024 5.0 Pros Quality service, customer service is 5 star, the SMS is an issue. Cons SMS do not work regardless whatever I do. Not good for sole proprietors or S-corps Reason for choosing PhoneBurner They are reliable and efficient. Best out there for outbound dials. Review Source Response from PhoneBurner March 20, 2024 So happy to hear about your success with our dialer and service team, Bradley. Sorry for the SMS challenges -- industry guidelines require A2P 10DLC registration for business texting. If we can be of any assistance, please don't hesitate to reach out! Benjamin S. Campaign Manager Used the software for: Less than 6 months ### "I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles." February 5, 2018 5.0 Pros The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear. Cons PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made. Review Source JS John S. Business Development Information Technology and Services Used the software for: 6-12 months ### "Phoneburner is AWESOME" September 21, 2021 5.0 So far, it's been great. Pros The software is easy to use once you learn where things are, and the tech support is the best I've ever had. Cons It's not intuitive to find things sometimes, like setting up your voicemails. Review Source MM Matt M. Sales Rep Capital Markets Used the software for: 1-2 years ### "Phone burner is awesome " March 22, 2023 5.0 Love it Pros It’s so easy to use and it allows my work productivity to triple compared to hand dialing Cons Not a lot of cons only thing I wish is I could input my book of business in it as well. Review Source xP xavier P. Sales Manager Financial Services Used the software for: 2+ years ### "Phome burner is a game changer" December 30, 2021 5.0 My business skyrocket once i change to phone burner its the new way to call ppl Pros I love how it send emails and voicemail with in one click Cons There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it. Review Source Timothy R. CTO Financial Services Used the software for: 1-2 years ### "Best Software Rollout!" August 22, 2019 5.0 We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us. Pros The software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software. Cons The only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time. Reason for choosing PhoneBurner The UI seemed much more user friendly. Review Source George G. Business Development and Growth Management Consulting Used the software for: Less than 6 months ### "Dramatically improves my outbound calling." December 11, 2017 5.0 Force multiplier! Calling and record keeping is very much faster. Pros PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record. Cons It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc. Review Source D. Darral .. Business Development Information Technology and Services Used the software for: 2+ years ### "Essential for reaching large groups" May 29, 2019 4.0 Overall, PhoneBurner beats any alternatives I have tried in todays market given the rules of auto dialing. While it can never be compared to old fashioned predictive dialers, it DEFINITELY holds the #1 spot today. Pros The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start. Cons Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration. Review Source Tony C. Branch Manager Banking Used the software for: 2+ years ### "Best productivity tool i use" March 10, 2020 5.0 Pros i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner! Cons the import process was not as good until the upgraded it. now it rocks! Review Source Larry C. VP of Safety Construction Used the software for: 2+ years ### "I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too." June 30, 2018 5.0 Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep. Pros Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign. Cons 1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com) Review Source CB Carter B. IT Administrator Hospitality Used the software for: 6-12 months ### "A good software for bulk dialing" September 8, 2022 4.0 Positive experience with the PhoneBurner team and their software. Pros It was very easy to set up dial plans to do mass outbound dialing and set up voicemails for each call. The customer support team was always available and Cons The software did not exactly fit our needs as an inbound/outbound call center solution. However this was our only deciding factor to leave. I see this software performing great in the right environment. Review Source VR Verified Reviewer Recruiter Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "PhoneBurner is a game changer" February 14, 2019 5.0 I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it Pros I like the easy of use and how much success I have had with it. Cons The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user Review Source Similar Products Featured