# PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PhoneBurner the right Auto Dialer solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134672/PhoneBurner/reviews --- PhoneBurner 4.8 (176) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PhoneBurner Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I would use it much more if it integrated better with our CRM and showed me the names of who I was calling“ October 27, 2025 Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Has problems where I can't see the name of the person I'm calling.“ October 27, 2025 SL Sergio L Legal recepcionistLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my calling sessions easy.“ March 19, 2024 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.“ March 1, 2023 KK Karl K OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The Phone Burner is a terrific CRM system that’s an equal combination of being FUNCTIONAL and FLEXIBLE.It’s super easy to upload as many leads as you could possibly dream of. “ June 30, 2023 KM Karly M Compliance ConsultantTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: More than 2 years. “It can be glitchy and crash sometimes - such as system crashes.“ July 19, 2023 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize their outreach efforts.“ March 1, 2023 AE Alex E PartnerLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “There are no ways to ensure the intaker is actually making the calls“ November 3, 2023 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom N. National Sales Manager Financial Services Used the software for: 2+ years ### "Outstanding CRM for Generating More Calls, Emails, and Voicemails" January 6, 2021 5.0 Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service. Pros Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it! Cons It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM). Reason for choosing PhoneBurner There was no other power dialer I found that could help our team produce more calls, emails, and voicemails than PhoneBurner. Review Source AM Alexandre M. President Marketing and Advertising Used the software for: 6-12 months ### "Best customer service of all 7 call software I used. Outstanding. " November 6, 2019 5.0 You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind. Pros I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that). Cons I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing PhoneBurner I tryied and considered EVERY single relevant solution. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that. Review Source Response from PhoneBurner November 8, 2019 Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :) VR Verified Reviewer Business Development Specialist Real Estate Used the software for: Less than 6 months ### "HOMEstretch ROC Phoneburner Review" October 27, 2025 3.0 The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible. I would use it much more if it integrated better with our CRM and showed me the names of who I was calling Pros Allows me to dial more efficiently. I can get through a much higher volume of calls by using the power dialer and voicemail recorder features Cons Has problems where I can't see the name of the person I'm calling. This really hurts my credibility and my ability to build relationships on the phone Review Source JC John C. Owner Consumer Services Used the software for: Less than 6 months ### "Making 400 calls per shift has never been easier" July 3, 2019 5.0 Pros This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic. Cons The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded. Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing PhoneBurner Cost and features. Both had minimums of 3 and 10 seats. I had two callers. I wasn't going to spend extra for something I wasn't going to use. Review Source NW Neal W. BDR Internet Used the software for: Less than 6 months ### "Getting a lot more done with this tool" December 20, 2019 4.0 Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails. Pros Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver. Cons Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing PhoneBurner Power dialer, lead management capabilties, and integration. Review Source MH MISTY H. marketing rep Financial Services Used the software for: 6-12 months ### "Need to make more calls? YOU NEED THIS!! " June 3, 2021 5.0 I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity! Pros I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up! Cons I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem. Reason for choosing PhoneBurner The integration, ease of use and it was more visually appealing as well. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Phone Burner had an integration with Salesforce which is our CRM and Mojo didn't. Review Source JC Joe C. Development Architecture & Planning Used the software for: 1-2 years ### "Good system. Greedy company" May 12, 2025 4.0 Good for calls but expensive. Has a basic CRM can reach people and can follow up. Many options exist but they treat existing customers as a sure thing. Pros Good for calling. Very expensive compared to competitors. Seem greedy. Cons Super expensive. They keep raising rates. You can't talk to billing and they seem a tad greedy. Review Source Response from PhoneBurner May 13, 2025 Thank you for sharing your thoughts, Joe. We’re glad to hear PhoneBurner has helped you connect and follow up efficiently. We also understand your concerns about pricing. After holding rates steady for over 15 years, we recently made a tough decision to adjust them. This allows us to continue improving our technology, support call deliverability, and invest in new features our customers count on. Still, we work hard to keep costs down and deliver real value to our customers every day. We appreciate your honesty — and your business — and we’re committed to earning both. Mike M. CEO Computer Software Used the software for: 2+ years ### "PhoneBurner An Amazing Product For Business" February 15, 2019 5.0 The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended. Pros PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes. Cons We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform. Review Source Terry S. Director of Sales Hospital & Health Care Used the software for: 6-12 months ### "Great Productivity Tool!!" August 4, 2021 5.0 Very good. Pros Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter. Cons Some fields don't populate in the integration to HubSpot. Review Source Erin M. Shipping Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Dialer Service" August 8, 2019 5.0 The benefits of the software are endless especially with the ability to integrate with other sales software. Pros The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails. Cons The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day. Review Source JJ James J. Sales Rep Capital Markets Used the software for: 6-12 months ### "REALLY EASY TO LEARN" October 14, 2024 5.0 Super easy to record calls , follow up leads, disposition leads and adapt to learn to use Pros It’s easy to ads my calls to calendars and track leads Cons Sometime program crashes but it reboots on its own Review Source BM Brad M. AVP of Client Development Investment Banking Used the software for: 2+ years ### "My Experience Using Phoneburner For Sales" March 29, 2023 5.0 Since I use it daily, it's performance has had a profound impact on my sales. Other people on my team who use it, can attest to its ability to making contact with their customers. I have over 4,000 clients, so this system enables me stay connected quite well, all the time. Pros First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily. Cons I have none. Whoever created this system, knew what every sales person needs. Review Source SW Shane W. Client Partner Staffing and Recruiting Used the software for: 6-12 months ### "Best Speed Dialer on the Market" June 23, 2022 5.0 I love the product and it helps me manage my day and quadruplicate my call volume compared to individual dialing and some of the other products on the market. Very easy to use and will pay dividends for companies who choose to use the product. Pros Ease of use Integration with software applications (e.g. salesforce) No pause or beeps for call recipients Ability to utilize my phone number in caller ID Cons The only function I would find helpful is an integration with Outreach. Review Source EA Edward A. Senior Transition Consultant Financial Services Used the software for: 6-12 months ### "great product" March 11, 2024 5.0 like it 100 percent, and the organization of my call list are important. Pros helps me mass produce calls, and keep a trackable system for growth. Cons sometimes the login fuction is slow but can get through it. Review Source Response from PhoneBurner March 20, 2024 Thanks for the kind words, Edward. Glad to hear PhoneBurner is helping with your efficiency and organization! JM John M. Insurance agent Insurance Used the software for: 6-12 months ### "Worked ok" August 12, 2022 5.0 There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer. Pros There is a definite learning curve but it does what it's supposed to do. Cons I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic. Review Source Response from PhoneBurner August 30, 2022 Our team is fully committed to our customers and your success. We offer a monthly service that can be cancelled anytime, but cannot offer refunds months after the fact based on level of usage. Still, we offered you an extension as a courtesy, despite the fact that you had regularly logged in to the product during this time. Should you ever decide to, our team is always here to help you get the most out of our software and your outreach. We wish you every success! CD Cameron D. Regional Sales Director Education Management Used the software for: Less than 6 months ### "PhoneBurner Great Help in Lead Management and Generating Sales Opportunities" March 26, 2021 5.0 It has been great using PhoneBurner as it has helped at going through thousands of potential customers really effectively and efficiently, and filter based on a host of variables. Sometimes there is a needle in a haystack, and it helps us find it. Pros Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities. Cons I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all. Review Source AE Alex E. Partner Law Practice Used the software for: 1-2 years ### "Very limited functionality, decent for a mom and pop shop" November 3, 2023 3.0 Good for a small mom and pop intake situation Pros The ease of integration is the best part of the product. Simply upload an XLS sheet and go. Cons There are no ways to ensure the intaker is actually making the calls Review Source VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "PhoneBurner is extremely easy to use and produces results quicker than any other. " May 6, 2018 5.0 Pros PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using. Cons There are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice. Review Source VR Verified Reviewer Managing Partner Used the software for: 6-12 months ### "PhoneBurner's Power Dialer truly provides a 4x faster dialing option for sales teams" February 7, 2018 5.0 Pros I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call. Cons While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team. Review Source MF Marie F. Wealth Advisor Financial Services Used the software for: 6-12 months ### "PhoneBurner Actually Makes Cold Calling Fun" August 11, 2020 5.0 It really did make Cold Calling Fun! Pros I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder. Cons I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did. Review Source TC Trevor C. Co-Founder Marketing and Advertising Used the software for: 1-2 years ### "Best power dialer out there!" March 18, 2019 5.0 I have been using PhoneBurner within my company for quite some time now and can easily say it is the most efficient software out there. Using PhoneBurner has allowed us to increase our outbound productivity by a large margin and I highly recommend it to all businesses shopping around for power dialer software. Pros Some of my favorite features of PhoneBurner include scripts, automatic voicemails and emails because of how much they increase our contact ratios and allow us to reach such high volume when dialing prospects. Cons We are now 12 months in to this software and I haven't had any complaints yet. The set up was easy and our inside sales team absolutely loves it! Review Source HM Hector M. Owner Insurance Used the software for: 2+ years ### "Worldclass!" February 12, 2020 5.0 I've personally used the PhoneBurner system for my own insurance practice for years before devoting my work to serving other users in the insurance industry. The software is not simply another tech product but, cost effective without sacrificing the quality of the product. Pros The PhoneBurner software is linear and user friendly and created with the user in mind! Cons There is nothing I like least, the product is worldclass, with worldclass people running the business! Review Source VR Verified Reviewer Sales Lead Consumer Services Used the software for: 1-2 years ### "Fast easy to use" January 8, 2019 5.0 Pros This product is fast and easy to use and affordable Cons Issue with taking people off of lists if I need to update data Review Source SL Sergio L. Legal recepcionist Legal Services Used the software for: Less than 6 months ### "Cameron Firm, PC / Legal receptionist Input." March 19, 2024 5.0 Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my calling sessions easy. Pros I find it very convenient to use a phone burner session to keep in touch with my clients and potential clients. Follow-up is part of my daily routine and if I have more than one client to follow up with, a phone burner session is an easy and efficient solution that meets my needs. Cons It is not being able to make 3-way calls. Review Source Response from PhoneBurner March 20, 2024 We're excited to hear that PhoneBurner has become a part of your routine - making follow-up easy and efficient. Our call transfer feature may help with your 3-way call needs. Don't hesitate to reach out if we can help! LS Luis S. ACCOUNT EXECUTIVE Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to Use" March 20, 2019 3.0 As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers. Pros Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record. Cons Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window. Review Source Similar Products Featured