--- title: "PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PhoneBurner the right Auto Dialer solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134672/PhoneBurner/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- PhoneBurner 4.8 (176) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of PhoneBurner Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I would use it much more if it integrated better with our CRM and showed me the names of who I was calling“ October 27, 2025 Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Has problems where I can't see the name of the person I'm calling.“ October 27, 2025 SL Sergio L Legal recepcionistLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my calling sessions easy.“ March 19, 2024 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.“ March 1, 2023 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize their outreach efforts.“ March 1, 2023 AE Alex E PartnerLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “There are no ways to ensure the intaker is actually making the calls“ November 3, 2023 BM Brad M AVP of Client DevelopmentInvestment Banking, 11 - 50 employeesUsed the software for: More than 2 years. “Other people on my team who use it, can attest to its ability to making contact with their customers.“ March 29, 2023 BE Bradley E AssociateAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “SMS do not work regardless whatever I do. “ March 19, 2024 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tom N. National Sales Manager Financial Services Used the software for: 2+ years ### "Outstanding CRM for Generating More Calls, Emails, and Voicemails" January 6, 2021 5.0 Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service. Pros Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it! Cons It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM). Reason for choosing PhoneBurner There was no other power dialer I found that could help our team produce more calls, emails, and voicemails than PhoneBurner. Review Source AM Alexandre M. President Marketing and Advertising Used the software for: 6-12 months ### "Best customer service of all 7 call software I used. Outstanding. " November 6, 2019 5.0 You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind. Pros I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that). Cons I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing PhoneBurner I tryied and considered EVERY single relevant solution. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that. Review Source Response from PhoneBurner November 8, 2019 Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :) VR Verified Reviewer Business Development Specialist Real Estate Used the software for: Less than 6 months ### "HOMEstretch ROC Phoneburner Review" October 27, 2025 3.0 The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible. I would use it much more if it integrated better with our CRM and showed me the names of who I was calling Pros Allows me to dial more efficiently. I can get through a much higher volume of calls by using the power dialer and voicemail recorder features Cons Has problems where I can't see the name of the person I'm calling. This really hurts my credibility and my ability to build relationships on the phone Review Source JC John C. Owner Consumer Services Used the software for: Less than 6 months ### "Making 400 calls per shift has never been easier" July 3, 2019 5.0 Pros This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic. Cons The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded. Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[Readymode](https://www.capterra.com/p/136728/Readymode/) Reason for choosing PhoneBurner Cost and features. Both had minimums of 3 and 10 seats. I had two callers. I wasn't going to spend extra for something I wasn't going to use. Review Source NW Neal W. BDR Internet Used the software for: Less than 6 months ### "Getting a lot more done with this tool" December 20, 2019 4.0 Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails. Pros Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver. Cons Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing PhoneBurner Power dialer, lead management capabilties, and integration. Review Source MH MISTY H. marketing rep Financial Services Used the software for: 6-12 months ### "Need to make more calls? YOU NEED THIS!! " June 3, 2021 5.0 I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity! Pros I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up! Cons I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem. Reason for choosing PhoneBurner The integration, ease of use and it was more visually appealing as well. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Phone Burner had an integration with Salesforce which is our CRM and Mojo didn't. Review Source Mike M. CEO Computer Software Used the software for: 2+ years ### "PhoneBurner An Amazing Product For Business" February 15, 2019 5.0 The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended. Pros PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes. Cons We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform. Review Source Terry S. Director of Sales Hospital & Health Care Used the software for: 6-12 months ### "Great Productivity Tool!!" August 4, 2021 5.0 Very good. Pros Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter. Cons Some fields don't populate in the integration to HubSpot. Review Source Erin M. Shipping Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent Dialer Service" August 8, 2019 5.0 The benefits of the software are endless especially with the ability to integrate with other sales software. Pros The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails. Cons The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day. Review Source Benjamin S. Campaign Manager Used the software for: Less than 6 months ### "I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles." February 5, 2018 5.0 Pros The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear. Cons PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made. Review Source JC Joe C. Development Architecture & Planning Used the software for: 1-2 years ### "Good system. Greedy company" May 12, 2025 4.0 Good for calls but expensive. Has a basic CRM can reach people and can follow up. Many options exist but they treat existing customers as a sure thing. Pros Good for calling. Very expensive compared to competitors. Seem greedy. Cons Super expensive. They keep raising rates. You can't talk to billing and they seem a tad greedy. Review Source Response from PhoneBurner May 13, 2025 Thank you for sharing your thoughts, Joe. We’re glad to hear PhoneBurner has helped you connect and follow up efficiently. We also understand your concerns about pricing. After holding rates steady for over 15 years, we recently made a tough decision to adjust them. This allows us to continue improving our technology, support call deliverability, and invest in new features our customers count on. Still, we work hard to keep costs down and deliver real value to our customers every day. We appreciate your honesty — and your business — and we’re committed to earning both. JJ James J. Sales Rep Capital Markets Used the software for: 6-12 months ### "REALLY EASY TO LEARN" October 14, 2024 5.0 Super easy to record calls , follow up leads, disposition leads and adapt to learn to use Pros It’s easy to ads my calls to calendars and track leads Cons Sometime program crashes but it reboots on its own Review Source MR Martin R. Business Development Information Technology and Services Used the software for: Less than 6 months ### "Power Dialing and Contact Management with SUPERB customer support." April 13, 2021 5.0 PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position. Pros The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with. Cons It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price. Reason for choosing PhoneBurner We looked at Nutshell but eventually settled on HubSpot with PhoneBurner integration. The current plan is to move away from HubSpot and allow PhoneBurner's CRM and Power Dialer to manage the whole show. Review Source KL Kelsey L. Client Coordinator / Loan Partner Real Estate Used the software for: 2+ years ### "Game. Changer." May 22, 2019 5.0 Biggest benefit is the time saved. It will change how you structure your an entire day. Pros PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: \* Interface is incredibly user friendly \* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless \* Pre-recorded voicemails so you can tailor them to the type of calls you're making. \* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info) \* Dial Sessions can be easily picked back up if you didn't get through one. \* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere. \* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful. \* Pays for itself with the time you're able to save Can't recommend it enough. Cons I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though. Review Source IS Ida S. Enrollment Manager Education Management Used the software for: 1-2 years ### "Great for making my job easier!" January 6, 2022 5.0 Overall, it has been a huge improvement and helped us reach more students Pros The features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so Cons Sometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing Review Source VC Victoria C. Staffing Specialist Staffing and Recruiting Used the software for: 6-12 months ### "Up-to-date technology, it transformed the way we used to work in the past " June 21, 2022 5.0 Pros You can customize this software easily, it is intuitive (even for non IT users), the cloud platform is reliable, we had no trouble with the implementation - you only need an user and you're ready to start working with it -, every action logs automatically, you can create on the fly as many tags/folders/searches/call lists as you need. Before, we were using an old ATS that would require months to adapt to our needs, and only the vendor was able to customize the software. So I feel that now we have a great tool for outbound activities, I recommend it! Cons The reporting is very good, but could have more visual aids. And it would be great to have integrations like Indeed, Monster, Facebook, etc, for recruitment purposes. Review Source JS John S. Business Development Information Technology and Services Used the software for: 6-12 months ### "Phoneburner is AWESOME" September 21, 2021 5.0 So far, it's been great. Pros The software is easy to use once you learn where things are, and the tech support is the best I've ever had. Cons It's not intuitive to find things sometimes, like setting up your voicemails. Review Source xP xavier P. Sales Manager Financial Services Used the software for: 2+ years ### "Phome burner is a game changer" December 30, 2021 5.0 My business skyrocket once i change to phone burner its the new way to call ppl Pros I love how it send emails and voicemail with in one click Cons There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it. Review Source Tony C. Branch Manager Banking Used the software for: 2+ years ### "Best productivity tool i use" March 10, 2020 5.0 Pros i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner! Cons the import process was not as good until the upgraded it. now it rocks! Review Source VR Verified Reviewer Recruiter Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "PhoneBurner is a game changer" February 14, 2019 5.0 I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it Pros I like the easy of use and how much success I have had with it. Cons The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user Review Source DV Daniel V. Owner Used the software for: 2+ years ### "Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes" July 2, 2018 5.0 Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client. Pros It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry. Cons They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company. Review Source Response from PhoneBurner July 5, 2018 Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client. TB Tanya B. Office Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Phone Burner is a must have" March 1, 2021 5.0 Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used Pros User friendly, and support is second to none. Cons Don't really have any cons. They have great software and are always looking to improve. Review Source VR Verified Reviewer Search Consultant and CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Compress your sales call time and make more contacts" February 16, 2019 5.0 Helps me to be more efficient and effective with sales call campaigns. I make more calls in far less time. Ultimately I get to more qualified prospects than without this power tool. Pros Enables me to easily dial through a sales prospecting campaign and move quickly through voicemails with a one-click drop of my best prerecorded voicemail message. Can make a lot more calls and stay fresh for the few where you do live connect for a true business dialogue. Easy set up and lots of flexibility with phone scripts, voicemail messages, email follow up. Cons Wished it integrated with ZOHO CRM. Takes some effort to figure out how to upload Excel CSV files to properly configure in Phoneburner. Review Source BW Billy W. Mortgage Assistant Banking Used the software for: 1-2 years ### "Feel The Burn" June 5, 2020 5.0 Fantastic! Phoneburner makes my day move faster and makes outbound calling a breeze. Pros Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time. Cons There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer. Review Source VR Verified Reviewer CEO Used the software for: Less than 6 months ### "beyond expectations" February 9, 2018 5.0 Pros We compared a number of dialer solutions, and PhoneBurner was the CLEAR winner. I can't say enough about the level of client support that's available, the flexibility of the platform, and how easy it has been to get our team using it. Best of all, it delivers where it counts! Our team's efficiency has significantly improved. Numbers are up and continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. Cons Would be nice if call recording was included. Honestly not too much else... the software really did exceed our expectations Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.