--- title: "PhoneBurner Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PhoneBurner the right Auto Dialer solution for you? Explore 177 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/134672/PhoneBurner/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- PhoneBurner 4.8 (179) [View alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of PhoneBurner Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I would use it much more if it integrated better with our CRM and showed me the names of who I was calling“ October 27, 2025 Patrick B Business Development SpecialistReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Has problems where I can't see the name of the person I'm calling.“ October 27, 2025 SL Sergio L Legal recepcionistLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my calling sessions easy.“ March 19, 2024 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Restricted Customization: PhoneBurner's customization choices are to some degree restricted, which may not address the issues of certain organizations with additional complex outbound deals processes.“ March 1, 2023 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, PhoneBurner is a powerful sales acceleration tool that can help businesses increase productivity and personalize their outreach efforts.“ March 1, 2023 BE Bradley E AssociateAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “SMS do not work regardless whatever I do. “ March 19, 2024 BM Brad M AVP of Client DevelopmentInvestment Banking, 11 - 50 employeesUsed the software for: More than 2 years. “Other people on my team who use it, can attest to its ability to making contact with their customers.“ March 29, 2023 RM Rosalina M Executive AssistantInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “Cost: PhoneBurner can be costly, particularly for more modest organizations with restricted financial plans.“ March 1, 2023 ## Showing most helpful reviews Showing 1-25 of 179 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Deependra B. Real Estate broker Used the software for: Less than 1 year ### "Smooth, Easy-to-Use Experience with Accessible Support" November 5, 2026 4.0 it helping me make calls in volume Pros smooth operation, ease of use, support accessibility Cons the price is kind of expensive, it would be great if the price was more affordable Review Source Response from PhoneBurner November 9, 2026 Thanks for taking the time to share your experience! We're glad PhoneBurner is helping you manage your calling volume efficiently and that you've found the platform easy to use and our support team accessible. We also appreciate your feedback on pricing. We understand that cost is an important consideration, and we do offer discounted rates with semi-annual and annual plans that may be worth exploring. Thanks again for choosing PhoneBurner and sharing your thoughts! Costumer Service Representative Used the software for: I used a free trial ### "Efficient Power Dialer that Boosts Productivity and Outreach" October 23, 2026 5.0 Overall, PhoneBurner has been a very efficient tool for outreach and sales calling. It significantly increases daily call volume and reduces repetitive manual work. Once set up, it streamlines communication and helps manage follow-ups effectively. Pros PhoneBurner makes outbound calling much faster and more organized. I really like the power dialer feature because it eliminates manual dialing and automatically logs call details. The email follow-up integration right after a call saves a lot of time, and the call disposition tracking keeps the team organized and focused on leads. Cons The pricing can be a bit steep, especially for smaller teams or individual users just starting out. Additionally, the interface feels slightly outdated compared to newer platforms, and it takes a bit of time to fully customize all the workflows and email templates to fit specific needs. Review Source Verified Reviewer 5.0 November 6, 2026 AI summary based on a full review PhoneBurner effectively addresses contact management challenges, allowing for efficient client follow-up and progression from submission to funding. There are no reported limitations, highlighting its effectiveness. Log in to unlock the full review, detailed ratings, and pros & cons Tom N. National Sales Manager Used the software for: 3-5 years ### "Outstanding CRM for Generating More Calls, Emails, and Voicemails" January 8, 2021 5.0 Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service. Pros Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it! Cons It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM). Reasons for choosing PhoneBurner There was no other power dialer I found that could help our team produce more calls, emails, and voicemails than PhoneBurner. Review Source President Used the software for: Less than 1 year ### "Best customer service of all 7 call software I used. Outstanding. " November 7, 2019 5.0 You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind. Pros I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that). Cons I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents. Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reasons for choosing PhoneBurner I tryied and considered EVERY single relevant solution. Review Source Response from PhoneBurner November 8, 2019 Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :) Business Development Specialist Used the software for: Less than 1 year ### "HOMEstretch ROC Phoneburner Review" October 29, 2025 3.0 The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible. I would use it much more if it integrated better with our CRM and showed me the names of who I was calling Pros Allows me to dial more efficiently. I can get through a much higher volume of calls by using the power dialer and voicemail recorder features Cons Has problems where I can't see the name of the person I'm calling. This really hurts my credibility and my ability to build relationships on the phone Review Source John C. Owner Used the software for: Less than 1 year ### "Making 400 calls per shift has never been easier" July 4, 2019 5.0 Pros This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic. Cons The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded. Alternatives considered [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/)[Readymode](https://www.capterra.com/p/136728/Readymode/) Reasons for choosing PhoneBurner Cost and features. Both had minimums of 3 and 10 seats. I had two callers. I wasn't going to spend extra for something I wasn't going to use. Review Source BDR Used the software for: Less than 1 year ### "Getting a lot more done with this tool" December 24, 2019 4.0 Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails. Pros Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver. Cons Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format. Switched from Price and commitment. Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[Kixie PowerCall & SMS](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reasons for choosing PhoneBurner Power dialer, lead management capabilties, and integration. Review Source marketing rep Used the software for: Less than 1 year ### "Need to make more calls? YOU NEED THIS!! " June 7, 2021 5.0 I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity! Pros I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up! Cons I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem. Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Phone Burner had an integration with Salesforce which is our CRM and Mojo didn't. Reasons for choosing PhoneBurner The integration, ease of use and it was more visually appealing as well. Review Source CEO Used the software for: 3-5 years ### "PhoneBurner An Amazing Product For Business" February 18, 2019 5.0 The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended. Pros PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes. Cons We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform. Review Source Terry S. Director of Sales Used the software for: Less than 1 year ### "Great Productivity Tool!!" August 10, 2021 5.0 Very good. Pros Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter. Cons Some fields don't populate in the integration to HubSpot. Review Source Erin M. Shipping Consultant Used the software for: 3-5 years ### "Excellent Dialer Service" August 9, 2019 5.0 The benefits of the software are endless especially with the ability to integrate with other sales software. Pros The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails. Cons The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day. Review Source Benjamin S. Campaign Manager Used the software for: Less than 1 year ### "I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles." February 6, 2018 5.0 Pros The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear. Cons PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made. Review Source Development Used the software for: 1-3 years ### "Good system. Greedy company" May 13, 2025 4.0 Good for calls but expensive. Has a basic CRM can reach people and can follow up. Many options exist but they treat existing customers as a sure thing. Pros Good for calling. Very expensive compared to competitors. Seem greedy. Cons Super expensive. They keep raising rates. You can't talk to billing and they seem a tad greedy. Review Source Response from PhoneBurner May 13, 2025 Thank you for sharing your thoughts, Joe. We’re glad to hear PhoneBurner has helped you connect and follow up efficiently. We also understand your concerns about pricing. After holding rates steady for over 15 years, we recently made a tough decision to adjust them. This allows us to continue improving our technology, support call deliverability, and invest in new features our customers count on. Still, we work hard to keep costs down and deliver real value to our customers every day. We appreciate your honesty — and your business — and we’re committed to earning both. AVP of Client Development Used the software for: 3-5 years ### "My Experience Using Phoneburner For Sales" March 29, 2023 5.0 Since I use it daily, it's performance has had a profound impact on my sales. Other people on my team who use it, can attest to its ability to making contact with their customers. I have over 4,000 clients, so this system enables me stay connected quite well, all the time. Pros First of all I'm in the rare coin business and our company has new offers every week. The ease of use of this product is excellent, so I like that I can record a 60 second spot about the opportunity and then be able to leave a message for the customer. In addition I can also send an email on the opportunity for maximum exposure & contact delivery. I'd say only 10-20% of the 100 calls I set-up in Phone burner actually answer the call. This program is very effective and I get callbacks and online business daily. Cons I have none. Whoever created this system, knew what every sales person needs. Review Source Client Partner Used the software for: Less than 1 year ### "Best Speed Dialer on the Market" June 24, 2022 5.0 I love the product and it helps me manage my day and quadruplicate my call volume compared to individual dialing and some of the other products on the market. Very easy to use and will pay dividends for companies who choose to use the product. Pros Ease of use Integration with software applications (e.g. salesforce) No pause or beeps for call recipients Ability to utilize my phone number in caller ID Cons The only function I would find helpful is an integration with Outreach. Review Source EK Edward K. Senior Transition Consultant Used the software for: Less than 1 year ### "great product" March 12, 2024 5.0 like it 100 percent, and the organization of my call list are important. Pros helps me mass produce calls, and keep a trackable system for growth. Cons sometimes the login fuction is slow but can get through it. Review Source Response from PhoneBurner March 20, 2024 Thanks for the kind words, Edward. Glad to hear PhoneBurner is helping with your efficiency and organization! Insurance agent Insurance agent Used the software for: Less than 1 year ### "Worked ok" August 18, 2022 5.0 There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer. Pros There is a definite learning curve but it does what it's supposed to do. Cons I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic. Review Source Response from PhoneBurner August 30, 2022 Our team is fully committed to our customers and your success. We offer a monthly service that can be cancelled anytime, but cannot offer refunds months after the fact based on level of usage. Still, we offered you an extension as a courtesy, despite the fact that you had regularly logged in to the product during this time. Should you ever decide to, our team is always here to help you get the most out of our software and your outreach. We wish you every success! James Dean J. Sales Rep Used the software for: Less than 1 year ### "REALLY EASY TO LEARN" October 24, 2024 5.0 Super easy to record calls , follow up leads, disposition leads and adapt to learn to use Pros It’s easy to ads my calls to calendars and track leads Cons Sometime program crashes but it reboots on its own Review Source Business Development Business Development Used the software for: Less than 1 year ### "Phoneburner is AWESOME" September 23, 2021 5.0 So far, it's been great. Pros The software is easy to use once you learn where things are, and the tech support is the best I've ever had. Cons It's not intuitive to find things sometimes, like setting up your voicemails. Review Source XP Xavier P. Sales Manager Used the software for: 3-5 years ### "Phome burner is a game changer" January 3, 2022 5.0 My business skyrocket once i change to phone burner its the new way to call ppl Pros I love how it send emails and voicemail with in one click Cons There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it. Review Source Branch Manager Used the software for: 3-5 years ### "Best productivity tool i use" March 11, 2020 5.0 Pros i could never reach the number of clients and prospects that i reach in the time period that i reach them in with any other tool. I love phoneburner! Cons the import process was not as good until the upgraded it. now it rocks! Review Source Recruiter Used the software for: Less than 1 year ### "PhoneBurner is a game changer" February 15, 2019 5.0 I started Phoneburner in May 2018 and I had $0 sales, when I started using it, I ended the year at 102% of Goal. I loved the easy of being able to get through my calling list quickly and then also leave emails for those I left voicemails to, I have had much better response and I will continue to use it Pros I like the easy of use and how much success I have had with it. Cons The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user Review Source Jay V. Owner Used the software for: 3-5 years ### "Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes" July 5, 2018 5.0 Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client. Pros It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry. Cons They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company. Review Source Response from PhoneBurner July 5, 2018 Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client. Office Manager Used the software for: 1-3 years ### "Phone Burner is a must have" March 3, 2021 5.0 Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used Pros User friendly, and support is second to none. Cons Don't really have any cons. They have great software and are always looking to improve. 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