# PhoneBurner Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PhoneBurner Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more. Source: https://www.capterra.com/p/134672/PhoneBurner --- # PhoneBurner Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PhoneBurner ## What is PhoneBurner? Stop dialing, and start connecting. PhoneBurner's efficient power dialer delivers exceptional call answer rates so reps have more meaningful conversations and squeeze more juice out of contact lists. Protect against spam flags. Automate tedious workflows. Blend phone, email + SMS. Coach live. Access industry-leading reports and analytics. Get award-winning support. Try PhoneBurner and compare your connect rates. ## What is PhoneBurner used for? [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 176 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Starting price $165 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneBurner?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.phoneburner.com&name=PhoneBurner) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneBurner 4.8 (176) VS. [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting Price $165 Per User, Per Month Starting Price $199 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (172) Ease Of Use 4.7 (140) Value For Money 4.6 (122) Value For Money 4.5 (137) Customer Service 4.7 (153) Customer Service 4.5 (138) ## PhoneBurner alternatives Highest Rated [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) [View all alternatives](https://www.capterra.com/p/134672/PhoneBurner/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lead Management 4.9 (16) 56.25% of 16 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Call Recording 4.4 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Contact Management 5.0 (13) 46.15% of 13 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Call Monitoring 4.3 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Computer Telephony Integration 3.7 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls Interaction Tracking 4.5 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts PhoneBurner 111 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes System that automatically dials calls Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Manage contact details and communication with clients Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Analyze and calculate business costs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Federal Communications Commission (FCC) compliance Intended to be used by insurers Operate/access software on iPad Devices Caters to sales teams Primarily serving startup companies Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Track and monitor incoming call statistics Identify which applications need to exchange data and enable these data connections Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Manage contacts across multiple mailing lists Manage the process of planning and scheduling meetings, including agenda creation Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Track and monitor outgoing call statistics Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Streamlining repetitive tasks and activities through automated and predefined workflows Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Manage calls that were missed or not attended Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (141) 4.6 Based on 141 reviews ## Pricing Value for money 4.6 (122) Free Trial [View pricing plan details](https://www.capterra.com/p/134672/PhoneBurner/pricing/) Standard $165.00 Per User,Per Month It includes: - 30 Day Call Recording Storage - Call Tracking and Analytics - Email Sending and Tracking - Unlimited Dialing Minutes - 1 Click Voicemails Professional $195.00 Per User,Per Month It includes: - Connect via Softphone - Krisp AI-powered noise cancellation - 2x Contact Imports (20000/Mo.) - Live Call Monitoring & Coaching - 90 Day Call Recording Storage - Open API Premium $215.00 Per User,Per Month It includes: - 5x Contact Imports (50000/Mo.) - Dedicated Inbound Number - Priority Phone Support - SMS Text Messaging - Unlimited Call Recording Storage Value for money 4.6 (122) 4.6 Based on 122 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (153) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (153) 4.7 Based on 153 reviews ## User reviews Overall rating 4.8 Based on 176 reviews Filter by rating 5(148) 4(20) 3(7) 2(0) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Business Development Specialist Real Estate ### "HOMEstretch ROC Phoneburner Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 October 27, 2025 The lack of name being shown before I get on the phone makes it nearly unusable, and I only use it when I am rushing to try to contact as many leads as possible. I would use it much more if it integrated better with our CRM and showed me the names of who I was calling Pros Allows me to dial more efficiently. I can get through a much higher volume of calls by using the power dialer and voicemail recorder features Cons Has problems where I can't see the name of the person I'm calling. This really hurts my credibility and my ability to build relationships on the phone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Capucine L. Responsable logistique Real Estate ### "Fiable et sérieux " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 18, 2025 Globalement notre expérience avec le logiciel Phone Burner est positive car elle est facilement maniable et fiable. Il garantit une excellente confidentialité. Pros L’aspect le plus appréciable du logiciel PhoneBurner est l’automatisation des appels qui représente un gain de temps considérable. Cons Le moins appréciable en revanche concernant ce logiciel est sa tarification assez élevée et des fonctionnalités assez limitées si on se contente de la version en base gratuite. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Joe C. Development Architecture & Planning ### "Good system. Greedy company" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 12, 2025 Good for calls but expensive. Has a basic CRM can reach people and can follow up. Many options exist but they treat existing customers as a sure thing. Pros Good for calling. Very expensive compared to competitors. Seem greedy. Cons Super expensive. They keep raising rates. You can't talk to billing and they seem a tad greedy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Thank you for sharing your thoughts, Joe. We’re glad to hear PhoneBurner has helped you connect and follow up efficiently. We also understand your concerns about pricing. After holding rates steady for over 15 years, we recently made a tough decision to adjust them. This allows us to continue improving our technology, support call deliverability, and invest in new features our customers count on. Still, we work hard to keep costs down and deliver real value to our customers every day. We appreciate your honesty — and your business — and we’re committed to earning both. JJ James J. Sales Rep Capital Markets ### "REALLY EASY TO LEARN" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 14, 2024 Super easy to record calls , follow up leads, disposition leads and adapt to learn to use Pros It’s easy to ads my calls to calendars and track leads Cons Sometime program crashes but it reboots on its own Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BE Bradley E. Associate Accounting ### "PhoneBurner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 19, 2024 Pros Quality service, customer service is 5 star, the SMS is an issue. Cons SMS do not work regardless whatever I do. Not good for sole proprietors or S-corps Reasons for choosing PhoneBurner They are reliable and efficient. Best out there for outbound dials. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2024 So happy to hear about your success with our dialer and service team, Bradley. Sorry for the SMS challenges -- industry guidelines require A2P 10DLC registration for business texting. If we can be of any assistance, please don't hesitate to reach out! SL Sergio L. Legal recepcionist Legal Services ### "Cameron Firm, PC / Legal receptionist Input." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2024 Since I began using it, my approach to clients has become easier due to its follow-up and disposition features, which make my calling sessions easy. Pros I find it very convenient to use a phone burner session to keep in touch with my clients and potential clients. Follow-up is part of my daily routine and if I have more than one client to follow up with, a phone burner session is an easy and efficient solution that meets my needs. Cons It is not being able to make 3-way calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2024 We're excited to hear that PhoneBurner has become a part of your routine - making follow-up easy and efficient. Our call transfer feature may help with your 3-way call needs. Don't hesitate to reach out if we can help! EA Edward A. Senior Transition Consultant Financial Services ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2024 like it 100 percent, and the organization of my call list are important. Pros helps me mass produce calls, and keep a trackable system for growth. Cons sometimes the login fuction is slow but can get through it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 20, 2024 Thanks for the kind words, Edward. Glad to hear PhoneBurner is helping with your efficiency and organization! AE Alex E. Partner Law Practice ### "Very limited functionality, decent for a mom and pop shop" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 November 3, 2023 Good for a small mom and pop intake situation Pros The ease of integration is the best part of the product. Simply upload an XLS sheet and go. Cons There are no ways to ensure the intaker is actually making the calls Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YP Yvette P. Owner / Operator Internet ### "Phone Burner Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 4, 2023 I recommend the Phone Burner platform because it is practical and user friendly. Plus, it really helps to have custom real-time accurate interactions with customers, to increase sales. Pros I like the fact that Phone Burner is so customizable. Every business needs something different that works for them. And this platform has the ability to adapt accordingly. It is practical, easy to set up, and user friendly. Cons It can be a tad expensive for a small business. But it is really worth it. If you use it on a consistent daily basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KM Karly M. Compliance Consultant Transportation/Trucking/Railroad ### "How PhoneBurner Makes My Life Easier" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 19, 2023 I overall enjoy using it. Pros The autodialing/voicemail/email feature - it saves me hours of work a day. Cons It can be glitchy and crash sometimes - such as system crashes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/134672/PhoneBurner/reviews/) Popular comparisons [Readymode vs PhoneBurner](https://www.capterra.com/compare/134672-136728/PhoneBurner-vs-Readymode)[Convoso vs PhoneBurner](https://www.capterra.com/compare/76768-134672/Cloud-Predictive-Dialer-vs-PhoneBurner)[DialedIn CCaaS vs PhoneBurner](https://www.capterra.com/compare/29589-134672/CallCenterNOW-vs-PhoneBurner)[Five9 vs PhoneBurner](https://www.capterra.com/compare/132405-134672/Five9-vs-PhoneBurner)[Ricochet360 vs PhoneBurner](https://www.capterra.com/compare/134672-141932/PhoneBurner-vs-Ricochet) [Bitrix24 vs PhoneBurner](https://www.capterra.com/compare/113540-134672/Bitrix24-vs-PhoneBurner)[NiCE CXone vs PhoneBurner](https://www.capterra.com/compare/134672-134775/PhoneBurner-vs-inContact-Call-Center-Software)[CallTools vs PhoneBurner](https://www.capterra.com/compare/134672-149510/PhoneBurner-vs-Call-Center-Software)[Genesys Cloud CX vs PhoneBurner](https://www.capterra.com/compare/134672-179417/PhoneBurner-vs-Genesys-Cloud)[Zendesk Suite vs PhoneBurner](https://www.capterra.com/compare/134672-164283/PhoneBurner-vs-Zendesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)