# Hippo Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hippo Manager the right Veterinary solution for you? Explore 133 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134667/Hippo-Manager/reviews --- Hippo Manager 3.9 (133) [View alternatives](https://www.capterra.com/p/134667/Hippo-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hippo Manager Ease of use 3.8 Customer Service 4.2 ## Pros and Cons in Reviews KB Keri B Office ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “The part I liked the most was the patient screen that showed all of the widgets.“ May 23, 2025 SC Sarah C Owner and veterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “It is okay, but not great, if you want basic functions; medical records, invoicing, medication labels, appointment scheduling; it does those things, although with significant issues (see above).“ May 8, 2024 KH Kari H Veterinary TechnicianVeterinary, 51 - 200 employeesUsed the software for: 1-2 years. “It's a huge time saver to be able to pull up a patient's entire record anywhere rather than having to search for a physical chart.“ July 30, 2023 SC Sarah C Owner and veterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “This may be because they want users to pay $1.50 per card for their postcard reminder service, which, as a green practice, we would not be interested in regardless of the cost.“ May 8, 2024 MF Melinda F Veterinarian/Practice OwnerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “Still has great customizable layout of medical record. “ December 7, 2022 SC Sarah C Owner and veterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “As soon as I read that, it became painfully obvious that our PMS is limiting the ability of our practice to progress due to its limitations and the time that is wasted due to poor functions.“ May 8, 2024 NC Norbert C owner operatorVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “The fact that it is cloud based meaning I could easily access it from home“ April 5, 2022 SC Sarah C Owner and veterinarianVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “However, given that other PMS options have so much more (and without the major glitches), for what will be the same cost, it is hard to fathom why anyone would select Hippo if they are choosing a new software. “ May 8, 2024 ## Showing most helpful reviews Showing 1-25 of 133 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kate D. Project Manager Medical Practice Used the software for: 1-2 years ### "Overall recommend" September 19, 2019 4.0 I liked the amount of training available for us. The support team is always available, and really easy work with. Pros Loved the ease of use, scheduling, and billing flow through. I found the inventory management intuitive, and the point of sale options were flexible for staff and for clients. Easy to navigate, and very easy to train people who are not tech-saavy by nature. We had full user uptake, which gave us much more efficiency in all of our client interactions. Cons The veterinary practice is located in Canada, while the software is American. Tax reporting functionalities were not designed to support Canada's tax and accounting needs, so we did have difficulty in getting some of the tax information initially. As well, the Accounts Receivable could be improved by allowing a user to see the AR for a date in the past. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) The vet clinic is very small, with one vet and a few technicians. ImproMed was too administrative heavy, and too costly for the small business. Review Source MB Mary B. owner/veterinarian Veterinary Used the software for: 2+ years ### "Hippo Manager Rocks!" September 4, 2019 4.0 Overall, I am very pleased with it's reliability and the timely improvements that have been made to increase efficiency of the system. Pros I like that the company has a sense of humor, but they also listen and take suggestions seriously. The customer support team is friendly and sincere. Cons Some parts are confusing and some areas require too many "clicks" to get task performed. Customer support, online manual and help page all aid in getting questions answered. Reason for choosing Hippo Manager Sense of humor implied by their website and a kinship with all things related to Lexington, Ky. Switched from [VetOfficeSuite](https://www.capterra.com/p/133273/VetOfficeSuite/) VetOfficeSuite was not as user-friendly as Hippo Mgr. I am not super tech-savvy, and Hippo flet like a much more comfortable fit for me. I tried VetOfficeSuite for a month and did not feel comfortable using it. Hippo was much easier to adjust to as I had been using paper charts previously. Review Source Response from Hippo Manager Software September 5, 2019 Hi Dr. Barling, Thanks for providing a review of Hippo Manager. We appreciate you being a member of the Hippo Herd! We do take practice partner requests seriously and our support and training teams are always there to help with any question. We make sure we log feature requests and as part of our constant improvements to our app, we work in practice requests as soon as possible! Are you saying you like our Hippo jokes? Glad you enjoy our sense of humor! We love what we do, so we infuse a lot of light-hearted elements into our approach and our practice management software. :) Looking forward to delivering more growth and improvements your way as we met the demands of veterinary professionals such as yourself and the ever-changing veterinary industry. KB Keri B. Office Manager Veterinary Used the software for: 2+ years ### "Decent, but not the best" May 23, 2025 3.0 Without knowing there were better options out there, I’d say Hippo was pretty good. Although now that I know there’s more capable softwares, Hippo falls short. Pros The part I liked the most was the patient screen that showed all of the widgets. I really liked that it was customizable so each department can make it best for what they need to see at a glance. Cons Hippo Manager didn’t have many integrations compared to other veterinary softwares like Shepherd. It also had development issues like reports not generating or financial mistakes that couldn’t be corrected without contacting support. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Hippo Manager Ironically, it was chosen for its inventory management that we failed to use. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) It was time to get a cloud based PIMS because of the size of our practice Review Source aB ailena B. owner Veterinary Used the software for: 2+ years ### "Hippo Manager is Excellent " May 16, 2019 5.0 Overall Hippo manager has been a huge part of getting my small and lean practice start up off the ground and running. Having a quality medical records system for a low price helped to get our practice up and going. Working remotely was a huge plus with having small children at home. Pros I love the intuitiveness of hippo manager use--staff quickly catch on to the software even if they are unfamiliar with it. A plus is being able to upload and store and view DICOM images in the medical records. For quality of the software at the price point offered cannot be beat. Also, customer service is responsive to needs and makes customization when requested. Love working from home too! Cons Sometimes the plus icons are a little small if working on a small touch screen such as a tablet. Alternatives considered [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Reason for choosing Hippo Manager Did a trial of both and hippo was more intuitive to use Review Source Response from Hippo Manager Software June 3, 2019 Dr. Baum, Thank you for your review of Hippo Manager. We're so thrilled to hear that it's helping you get home faster and work remotely when you can, versus being stuck in the office. Our team is super response and we're glad you've experienced that first hand. We are always working to improve features and functionality and take the feedback from our practice partners, seriously. Our built-in DICOM viewer with unlimited storage is so popular, we love to see that you're taking advantage of that and delivering excellent patient care with the help of Hippo Manager. Thank you for being a valued part of the Hippo Herd! RA Rachel A. veterinarian Veterinary Used the software for: Less than 6 months ### "Hippo review WAH" March 4, 2020 5.0 This software is good for all of the basics for veterinary medicine but seems to have a lot of fine tuning to do. Pros The software is quite easy to use and figuring out how to do things on it is pretty easy. Also, mistakes seem pretty easy to correct. It is very convenient that it is accessible from anywhere. I like that you can personalize the patient screen. Cons The reminders system creates a lot of extra work for staff. It would be nice to have reminders generate emails to send to owners and if due for more than one vaccine or labwork etc would be nice if sent only 1 email to owner instead of 5 separate emails. The estimate feature needs to be improved- it shows an open invoice whenever estimate is made and saved which is confusing. Also, it makes it difficult to just save the estimate and have it on file for reference if needed because it will always show the client as having an open invoice. You should be able to make numerous estimates at the same time but on different sheets. Also, there should be the ability to have a high end and low end to the estimates. I would like for my requests to have some kind of response- I have made quite a few requests (including in person at the VMX conference) and have not seen anything done. Alternatives considered [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Hippo Manager I liked that it is cloud based, it is cheaper, and the people who I have spoken to from Hippo have been very friendly Review Source PW Paige W. Reception/front end Veterinary Used the software for: Less than 6 months ### "Built for the back end not the front end of veterinary" September 10, 2019 3.0 Executive has been great to deal with. Very helpful Pros The charting/treatment aspect of the software is really good. It’s very intuitive and well thought out. The billing aspect of the program is ok. Cons The software is patient based, not client based. In veterinary it’s not the patient that books appointments, pays the bills or confirms appointments, it’s the client. The process to find the client info within the patient info is a process, as is adding new patients to said client. Communicating with the client with anything other than a phone call is frustrating. “Reminders” can be somewhat helpful but the character limit is too low for any useful information to be conveyed. The vaccine reminders or annual recalls are my biggest grievance. If a client has 3 dogs that each receive 2 or 3 vaccines yearly the only way to send out the recall is one item per email per dog. So the client is going to get at least 9 emails telling them that their animals are due. “Fluffy is due for annual exam” “Fluffy is due for annual vaccines” “Fluffy is due for kennel cough vaccine ” “Fluffy is due for Rabies vaccine” Muffy is due for annual vaccines, Muffy is due for kennel cough etc..... There is no way to combine them. Character limit is too low to convey more than just the basic info. Vaccine certificates are also an issue. It will tell you the name of the vaccine but not what they have been vaccinated against. From the management screen you can review who needs to come in \[a two step process :( \] but it shows every patient individually and each item for each patient. From here you can send emails but your options for editing are incredibly limited. Oh-outofcharactersnow! Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Hippo Manager Usability in the field Switched from [PVcase](https://www.capterra.com/p/186944/PVcase/) Wanted to be able to access the software remotely in the field. Review Source Response from Hippo Manager Software September 12, 2019 Paige, Thank you for leaving feedback regarding our cloud veterinary software. We aim to make the usability and experience for every user, simplified and straightforward and we're sorry we've missed the mark with meeting your expectations. We will have a training team member reach out to you regarding client and patient info to be sure you've got access to best practices and customization options within Hippo. We look forward to continuing to work with you and the team at Case Veterinary. We've also logged your requests for feature enhancements and since we're an agile cloud-based solution we can take partner practice seriously and work it into a priority timeline for a future update. Thanks for being a valued member of the Hippo Herd. LC Leigh C. Owner/Manager/Veterinarian Veterinary Used the software for: 6-12 months ### "Tracking taxes needs to be fixed before you consider this software" September 17, 2019 2.0 Until it gets its ability to track taxes fixed, this software is going to set you up for trouble with the CRA. I have 2 taxes, RST (provincial sales tax) and GST. The report that keeps track of how much of each we have collected has broken 3 times in the 8 months we have been using the software. Currently it is listing the 2 taxes separate on the invoices, as it should, but it is lumping the total of both taxes together when I run the end-of-day reports. I am going to have to go through and print off every single invoice from the past month and enter it into Excel. If you want to use it for billing, this software is a liability until this issue is fixed. Pros Medical records are straight-forward. To-do-list allows me to find all the medical records I need to finish from the day, which is great for me. Ability to store documents (labwork, previous files) and radiographs is nice. Cons It seems to be completely incapable of keeping track of how much tax my practice has collected Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Hippo Manager Cost, recommendation of a colleague, looked good on the demonstration, and it could handle 2 taxes Switched from [DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) So that PST and RST would show as separate lines on the invoices Review Source Response from Hippo Manager Software September 20, 2019 Hi Leigh, We appreciate you taking the time to provide feedback about Hippo Manager. Regarding the tax area, taxes are accurately tracked in the Balance Sheet and with an update dated this week, we will have released a NEW tax breakdown report for practices using multiple tax types. This will remove any confusion for practices who have the tax breakdown in the Balance Sheet but would like to see a more detailed report. This is a great example of how we take feedback very seriously. We're agile enough to be able to tackle suggestions on an ongoing and priority basis. Thank you for being a valued member of the Hippo Herd! We enjoy working with your team. SM Samantha M. Business Development Manager Veterinary Used the software for: 6-12 months ### "Hippo Software" April 8, 2025 2.0 Pros We did not have any likes about Hippo, very hard to use Cons It was not functional and it was very confusing to use Review Source PN Pam N. Veterinary Assisting Instructor Veterinary Used the software for: 2+ years ### "Easy to Use But Difficult to Customize" May 14, 2019 3.0 In a clinic setting where new people are not entering constantly and the features do not need to be updated as often, Hippo would likely be great. In my educational setting, where I get new students every year and I change the way I do things from time to time, it is cumbersome. Pros Once I got used to it, it is easy to do what I need to do on a daily basis Cons It is time-consuming to learn; not as intuitive as I would expect. And I cannot customize as many features as I would like. Review Source Response from Hippo Manager Software May 17, 2019 Hi Pam, We appreciate your feedback of our practice management software. We work hard to make our product as easy to use and intuitive as possible and we're sorry we've fallen short of your expectations. Our team will reach out to you directly to see what we can do to make the Hippo Manager experience as seamless as possible for your student and learning setting. We want to be a part of how you shape the future of the veterinary industry through student learning and we're here to help! Thank you for being a member of the Hippo Herd! Brooke H. Registered Veterinary Technician Veterinary Used the software for: Less than 6 months ### "Great for small businesses!" May 18, 2019 5.0 Benefits of using hippo, templates!!! Of course, setting things up at start can be cumbersome but at the end, it's definitely worthwhile! Make sure to be proactive about setting things up at the start, it will make your "end of the day" much easier. Pros I loved the simplicity of colors and icons Cons Not completely ideal for high volume spay/neuter, I.E.- printing several rabies certificate at once is not possible, you would have to go to each patient to print single certificate, this can be time consuming! Review Source CN Christy N. Veterinarian Veterinary Used the software for: 2+ years ### "Hippo review" September 25, 2019 5.0 We have had good experience...we were not previously computerized and this was a pretty good intro. We don't use all the features available but hope to someday. Pros It is pretty easy to invoice patients and tech support has been helpful Cons We have glitches sometimes with link with credit card processing. Alternatives considered [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Reason for choosing Hippo Manager Cost effective for our small practice Review Source Response from Hippo Manager Software October 14, 2019 Hi, Dr. Nicely, We're so happy to be your chosen software as you moved into a computerized veterinary practice and cloud software. Hippo Manager is robust and full of features that are ready to grow with practices of every size! When you're ready to take advantage of all that Hippo Manager has to offer, all users receive 100% free and unlimited customer service and training so veterinary professionals can be ready to take the next step in business and patient care on their terms. We apologize that there's been some glitches with credit card processing, we've recently completed an upgrade which will eliminate these occurrences. As always, any issues that you encounter, please take advantage of our unlimited customer service and support so that we can resolve the question at hand as quickly as possible for you! AD Andrea D. Manager Veterinary Used the software for: 1-2 years ### "What I think about HIPPO Mgr" November 18, 2020 4.0 The support group is very responsive and try to get back to you ASAP. Overall they have solved our issues. They have been providing updates to the program on a regular basis so it's exciting to see the new developments and our suggestions come to fruition. Pros The layout and customizability of the access to the program. The Dr really likes the charting/medical notes area. Cons Financial access - definitions of the reports available. Also being able to pull info from the database ie Being able to pullup certain species due for a certain procedure along with the client information to create specific call/reminder lists. Review Source Response from Hippo Manager Software November 19, 2020 Andrea, Thank you for your nice comments on our layou, customization, medical records and support responsiveness :) We will share your kind words with our team. I checked with our team, and I have great news: we do have the ability to run a report that will help you with your reminders list in the breakdown that you mentioned. I will send an email to you and support so they can get you set up on that. For the financial access, we have some great options in our online learning management system that may be helpful. Ashley from our training department will be in touch to send you those options. We appreciate you taking the time to share your input, and thanks for being a part of the Hippo Herd! -Sarah MN MArlene N. Manager Veterinary Used the software for: 2+ years ### "Review for HIPPO" June 25, 2020 4.0 Good one. Pros Easy to navigate once you are familiar with it. Cons Need integration with appointment reminder like texting features. Email does not work, since may of us do not look at the email for a couple of days. These days with curbside assisting, the staff does not have the time to call the night before to confirm appointments. Would like to have added when entering new patient information a place to add weight and temperature. This will make it easier, since we do not use it a lot on doctors notes. Reason for choosing Hippo Manager none Review Source Response from Hippo Manager Software June 29, 2020 Marlene, We appreciate your review and for the feedback about appointment reminders. We have a new, expanded in-app email feature rolling out this week, and we just launched a robust, two way integration with ALLYDVM that addresses many of the client communication needs you mentioned. Our team will send you a link for more information on both this week. I will also share your note about weight and temperature with out team- you may find our upcoming whiteboard expansion release offers you an alternative way to do this very quickly. Glad to hear you are finding it easy to navigate! We are happy you are a part of the hippo herd. CD Cleo D. Vet Assistant/Practice Manager Veterinary Used the software for: 1-2 years ### "The software can be useful, but only if 100% of your staff is very competent with technology" September 24, 2019 3.0 It was alright, Hippo manager just wasn't for us. We decided that we needed to make a switch to an easier software to benefit all of the practice members. Pros I liked that our medical records were now online in one easily accessible place. This was our first time using software, so it was a nice test for if we would like software. Cons I was the only one at our clinic that knew how to use the software the right way because of the very convoluted and specific process needed to enter things correctly. Information was all in one place, but you had to click around a lot and exit what you were working on to find it even with quick links. It was too much for my co-workers to handle which led to me having to enter everything and instead of making our lives easier, it made everything just a little bit harder. The system was also very slow, it glitched out a lot, and we all had to save and refresh even after hitting one key if we wanted it to stay in Hippo or even show up on a different computer. There were also features that you had to pay extra for that are just included in other software options. Review Source EB Elizabeth B. Vet assistant Veterinary Used the software for: 1-2 years ### "Easy to use and great cust service" September 3, 2019 4.0 Hippo is easy to navigate and the customer service is super helpful if there is a problem Pros It is easy to use and very user friendly. Makes finding records super easy Cons Sometimes user error can create issues if a wrong button is pushed. You can’t have a chart note open in more than 1 location or not all data will be saved. Review Source Response from Hippo Manager Software September 5, 2019 Hi Elizabeth, Thanks for your feedback on Hippo Manager! We love that you're enjoying our five-star customer support team and that we've delivered on our promise of easy to use and simple to learn veterinary software. Charts in Hippo Manager autosave, however, it is definitely the best data entry practices to have only one user in a file at a time. Having multiple users in a file encourages errors and mistakes like accidental overwrites. One edit open at a time prevents a lot of unnecessary data errors and headaches down the road. You can have multiple tabs of Hippo Manager open at once so you can go between scheduler, patients and checkouts for different patients, however, working o the same file at the same time is not best practice. That sometimes takes getting used to :) We appreciate your loyalty and being a part of the Hippo Herd! Thanks again for your feedback! CM Connie M. Owner, veterinarian Veterinary Used the software for: 2+ years ### "Affordable and user friendly " May 11, 2019 4.0 I have a much better handle on inventory, and I love how all records and patient/client info are so organized and accessible, and automatically backed up and saved in the cloud Pros My favorite feature is the To-Do list, a complete list of all records, etc, that still need to be completed and signed; super easy to see it all at-a-glance and go through it. Cons When preparing a client's invoice, there's no way as of yet to easily and accurately deduct a product from inventory that you don't want printed on the invoice; you can make a "kit" to nicely group products/services but it still lists each item on client's invoice; for instance, I wish I could list "Euthanasia" as a service for x amount, then have each inventory item associated with that service pop up so I could put in drug amounts used, but keep those items from being printed on the invoice. Review Source LR Lesley R. Veterinary Assistant Veterinary Used the software for: 2+ years ### "Hate this Update" August 4, 2022 4.0 Pros We enjoyed being able to add multiple items for multiple patients on one invoice. With the new update we are struggling and so are cliwnts Cons Invoicing. Receiving. Searching clients. ALOT Review Source Response from Hippo Manager Software August 16, 2022 We appreciate your feedback! Development is currently underway to refine the multi patient checkout process and with the final "2.1" release this issue will be fully resolved. Thank you for bearing with us. VC Victoria C. Veterinarian Veterinary Used the software for: 6-12 months ### "Great startup practice mgmt program" May 10, 2019 5.0 As a from the ground up practice with minimal capital this is a very budget friendly option Pros Ease of customization, low price and ease of use Cons No local download option and minimal lab integration Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/) Reason for choosing Hippo Manager Price point Review Source Response from Hippo Manager Software June 3, 2019 Dr. Caccavone, Thank you for your feedback. We love that you're customizing Hippo Manager to suit your needs and that you've found it to deliver on your needs as your grow your practice. The great news is, Hippo Manager is future-proof. When you're ready to grow your business, you have access to all the built-in features and functionality you'll want to use down the road, with no penalties on adding patients, using more storage or adding more users. It's possible to download a lot of items as original file types and PDFs if you'd like to use that feature. Hippo Manager does require an internet connection and any device that will run Safari or Chrome. We're working on adding more lab partners to the mix and since future-proof is already mentioned you can be sure we'll be adding more and more. Thank you for being a great partner practice! JB Jessica B. Dvm Veterinary Used the software for: 2+ years ### "Dvm review" May 16, 2019 4.0 Pros Ease of use and ability to add new prices for services and medications Cons Each update causes glitches Now I cannot sign my notes until the tech has put in charges or else I cannot sign off the rx Would like different soap templates and surgery templates Review Source Response from Hippo Manager Software May 17, 2019 Hi Dr. Bahl, Thank you for your feedback. Our cornerstone is ease of use and glad you're expericing that first-hand with the exception of what looks like some small issues we can overcome with training. Our head of training will reach out to you directly regarding the templates you mentioned (we have many and they can be created and customized by the user too!) as well as cover any other items you'd like to report. Thank you for the service you provide the community at Anna Wellness - we're huge fans of your work and love that you're a practice partner. BP Brian P. Veterinary Assistant Veterinary Used the software for: 1-2 years ### "Cloud Based Record System Still Growing" May 23, 2019 4.0 Satisfied given shared clients between two locations. Pros The ability to use on any device with internet access. Cons Some of the redundant features and lack of intuitive shortcuts. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing Hippo Manager Ability to use on mobile devices. Review Source Response from Hippo Manager Software May 24, 2019 Hi Brian, Thanks for your review! We appreciate you letting us know how you're using Hippo Manager and how others would benefit from our full service cloud veterinary PiMS. Working on any iPad, tablet or mobile device with an internet connection is so convenient for our veterinary friends not just for patient care but for better work-life balance. Take a look at customizing your quick-links so that you can get to what you do faster and the layout is customized to suit your intuitive needs. :) Thanks for being a part of the Hippo Herd! AN Aleasha N. RVT Veterinary Used the software for: 1-2 years ### "Hippo Manager review" May 14, 2019 2.0 poor Pros \-cost -ease of writing chart notes Cons \- how many times you need to click to get to your item you want - does not automatically log you out quickly - take long to log in (lots of things to type) and doesn't leave where the previous person left off, it takes you to what file you were on last. Rather annoying when vet comes into room after someone else took history and then they have to log in and find the patient again -inventory not easy to use, very cumbersome and doesn't always wok properly - financial statement are difficult/ non existent - no auto prompts for vaccine certificates - will change dates on client check in sheets sometimes - cannot make edits on system to surgery consents - does not back up properly (can not get documents or lab work transferred over properly) Review Source KA Kym A. Practice Principal Used the software for: 1-2 years ### "I really like Hippo and am happy with the software" April 13, 2018 4.0 Pros Price competative and great features, haven't experienced much down time with software, development is ongoing which is great and I'm happy to pay extra for more features. Cons It's got a few issues with layout for Australian users..... addresses, phone numbers etc. my google calendar is not working and has been intermmittently addressed and not resolved it would make a huge difference to my daily scheduling. It does have huge potential in the Australian market but needs a few tiny tweaks. Review Source Response from Hippo Manager Software June 6, 2018 Kim, Thank you for your honest review on how we can better serve our Australian practice partners. We will absolutely work on these features as we continue to evolve and grow our product for the US and global market. Development is ongoing and we've added stronger functionality to built-in features versus "frankenstein-ing" our software with tons of integrations. We're focused on building the basics of practice management, better, with stronger core functionality and we're glad you're happy with the outcome of this goal as we move forward. ES Elaina S. owner Doctor Veterinary Used the software for: 1-2 years ### "Cloud based Software" May 10, 2019 4.0 Overall I am very satisfied with the product. It does what I need to run my business. Pros I like the cloud based option and that we are not being shared with other companies. This software has its weaknesses like any other software but they are constantly improving. For a small practice like mine it is perfect and fits my budget. This software is very easy to navigate. Cons There are some functions missing that could make work smoother. The vaccination records given and Due dates should be combined to one window. It would be nice to be able to order preventative care from this menu. All the sub windows should be larger. Some upgrades have caused issues with some other functions such as saving a picture. Review Source LD Lynia D. Director of Clinical Services Veterinary Used the software for: Less than 6 months ### "Pleasantly Pleased New User " May 10, 2019 5.0 Overall, Hippo is an easy to use software that I would recommend. Small updates would be nice to be able to compete with the large veterinary companies hospitals that have better communication opportunity between the veterinary staff and the client. Pros This software was very easy to use especially for a new user. I did not require much training and was able to navigate through the program with no issues. Cons It would be great to have the ability to send and receive text messages to and from the clients that will also link to their individual accounts. Also provide the client the availability to allow clients to review their pets medical record and book their own appointments from home. Review Source Response from Hippo Manager Software June 3, 2019 Lynia, Thank you for taking the time to provide feedback on Hippo Manager. Getting up and running as fast as possible is something we know is important for our fast-paced veterinary clinics so our PiMS is driven by adapting to that environment. We'll be sure we've touched base about our text messaging integration with Zipwhip. No leaving Hippo Manager and texting is unlimited, records all chat messages, two way and offers picture and video messages too. Stored in the patient file. It's a new integration as we're always adding partners and additions that serve the needs of our diverse practice partners. Thank you again for your review. We appreciate you being a member of the Hippo Herd. LK Linda K. DVM, owner Veterinary Used the software for: Less than 6 months ### "Great cloud-based software for mobile practitioners" May 12, 2019 4.0 It's a good way to stay organized; overall it has been very helpful and (as previously stated), the support/training team is VERY patient. Pros Easy to navigate between screens, widgets are eye-catching and helpful, cloud-based, affordability, training and support team is Excellent! Cons NO sign-on-screen available for procedures/euthanasias, few small things like tablets are written 15.0000 instead of 15 (on prescription labels), I can't enter problems myself (there are a lot that aren't on the official list), I can't select the scheduler default screen myself (prefer the "weekly" view), the reminder process is clunky and time consuming. Review Source Response from Hippo Manager Software May 17, 2019 Dr. Kent, As always your feedback is appreciated and we love that you're getting the help you need from our five-star support and training teams! The ability to sign-on screen is coming soon! It is on our list of priorities for upcoming development. Not to mention that the reminder process is currently undergoing an overhaul. We're looking forward to showing you these enhancements! I will have our support team reach out to you regarding the other items so we can get the scheduler resolved and help you optimize your screens with custom layouts and quick-links so you can get to what you do faster! How great it is to have you as part of our Hippo Herd. Similar Products Featured