# DialMyCalls Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DialMyCalls the right SMS Marketing solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/134493/DialMyCalls/reviews --- DialMyCalls 4.8 (51) [View alternatives](https://www.capterra.com/p/134493/DialMyCalls/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DialMyCalls Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews KK Kasey K Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It helps me broadcast information quickly and effectively. If you need this tool look no further.“ September 18, 2025 MW Melvin W Church LeaderReligious Institutions, 201 - 500 employeesUsed the software for: 1-2 years. “I send messages and most of them are not replied to. When they are, it is more of a commentary than troubleshooting.“ April 28, 2021 KK Kasey K Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The few times I've had an issue or needed to set up additional services, \[sensitive content hidden\] helped me quickly and has always been extremely friendly.“ September 18, 2025 MW Melvin W Church LeaderReligious Institutions, 201 - 500 employeesUsed the software for: 1-2 years. “The customer service has either decreased significantly, or I had one excellent customer service agent.“ April 28, 2021 KK Kasey K Property ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I think the service is excellent.“ September 18, 2025 CY Carlos Y Founder Internet, 51 - 200 employeesUsed the software for: 1-2 years. “The software is very easy to use and inexpensive“ December 18, 2022 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey H. Pastor Religious Institutions Used the software for: 2+ years ### "Great auto-call service" September 16, 2019 5.0 In the old days we would have to call everyone personally, one at a time. there is still a place for that but to get out general reminders and announcements, it would take hours. Now we do it in a couple minutes. Pros We love this service. We are able to break our call lists into multiple groups so if we need to get a message to certain group, no problem but we can also send an event announcement to everyone. Cons Of course you lose the opportunity to have a two way conversation but the extra push to talk feature helps with that if folks want to talk with us further. Reason for choosing DialMyCalls Cost vs benefit. Great services at ver affordable price. Review Source KK Kasey K. Property Manager Real Estate Used the software for: 2+ years ### "Incredibly helpful tool thats easy to use. " September 18, 2025 5.0 I think the service is excellent. It helps me broadcast information quickly and effectively. If you need this tool look no further. Pros Excellent tool. Easy to use website. Helpful and friendly customer service. I've been a property manager for 8 years. The few times I've had an issue or needed to set up additional services, \[sensitive content hidden\] helped me quickly and has always been extremely friendly. Cons Nothing. The one complaint I would get from a handful of people was "I did not recieve your robocall." I suggested they add our office name and number into their contacts. This was suggested by \[sensitive content hidden\] our account rep and it solved the issue. Review Source MW Melvin W. Church Leader Religious Institutions Used the software for: 1-2 years ### "Not what it used to be" April 28, 2021 2.0 The messages are often cut off, or recorded with blank spots. No definite answers given. No help to make this happen. I have multiple people not receiving important messages. This is worse case scenario. When people of a church is not received notifications, they are not engaged, if not engaged...well you can follow. Pros When we first began, I loved the features, and the ease. Not to mention the price. It was very nice to see such a program that was checking all of our boxes. Cons The customer service has either decreased significantly, or I had one excellent customer service agent. I send messages and most of them are not replied to. When they are, it is more of a commentary than troubleshooting. It is always someone else's fault. When you are responsible for getting a message out to multiple people, time is of the essence, and clarity is needed. This service does not provide this. Reason for choosing DialMyCalls I chose for pricing and chat availability and reviews. Now the price has increased, the service as gone down and the reliability is spotty at best. Review Source Lee B. IT Support Specialist Accounting Used the software for: 1-2 years ### "Great for text blasts to keeping the staff in the loop of events" December 20, 2018 4.0 I have used several different programs at different cost and different companies. I have found that this one is by far the better fit for the needs we have for it. I can see where it can keep the staff and partners informed with a simple text blast as well as able to be setup as a good marketing tool for clients without spamming them either. Pros Taking advantage of the credits plan for text messages vs. a monthly service fee helps make it more affordable and apt to be used. It is a great program for small and medium size businesses to be able to sue with out the large overhead of some programs. Cons When setting up the program it can at first be overwhelming. But if you take your time and follow the FAQ and think out what you need vs. want it s tarts to make sense and becomes easy to use. Review Source John P. Director of Transportation Consumer Services Used the software for: 2+ years ### "Great Product" December 20, 2018 5.0 We are a not for profit organization and use the software to communicate transportation issues to the more than 900 individuals that we serve. The product allows me to get the word out for an emergency weather closing or delay in a very efficient manner. The people we serve and our employees have become dependent upon the calls and texts. We also recently started sending out advocacy information to our families. The best price product on the market Pros Very easy to use, really quick to get out a message and priced very inexpensively Cons Nothing comes to mind. We have not experienced any issues. Review Source VR Verified Reviewer Security Guard Used the software for: 2+ years ### "DialMyCalls is a great system to keep touch with everyone in multiple networks!" January 12, 2018 5.0 Pros DialMyCalls is very cost effective all while having the ability to send mass phone calls, texts, and emails to multiple contact groups quickly. Cons The app needs some updating as far as the overall user interface and ease of use. When searching for contacts you can only see 10 at a time and when you have a group of 1,000 and are not able to search for a specific person on the app it makes it time consuming to look up information. Review Source Kris E. Parish Administrator Religious Institutions Used the software for: 2+ years ### "Great Way to Keep Congregations Updated" June 4, 2019 5.0 Pros This is a quick and easy way to send robo-calls to your church members. Update them on severe weather, the weekly activities, or special events. Can be used on a desktop or via smartphone app. Offers both text, voice and voicemail options. You can record your own voice or use the robo-voice features. Cons If you use this less than once a week, buy the pay-as-you-go credits rather than the flat monthly fee. Review Source VR Verified Reviewer Graduate Research Assistant Higher Education Used the software for: 1-2 years ### "Great for reminder calls" May 23, 2019 5.0 Pros This software is relatively easy to use. You can schedule weekly automatic calls that can be automated or recorded with your own voice. Cons Adding in multiple phone numbers to schedule automatic calls to groups can be relatively time consuming, but once it's done it's done which is nice. Review Source VR Verified Reviewer Administrative Staff Assistant Hospital & Health Care Used the software for: 2+ years ### "Dial My Calls is a great tool for any organization" April 16, 2019 5.0 We are able to send out mass alerts when something needs to be changed and have benefited by keeping everyone connected. Pros Where do I start? I love all of the features this system offers such as different groups for contacts, multiple ways to record, various options to purchase credits, automated opt out recording, text messaging options, and the list goes on! Cons The only thing I dislike is the functionality of the app. It could be updated to have a better user interface and better efficiency. Review Source Sohaib A. Senior Visualizer Broadcast Media Used the software for: Less than 6 months ### "DialMyCalls review by Sohaib Ahmed" February 21, 2021 5.0 Pros The app is very good and easy to use the image gallery also Cons As far and cons are there the downloading of images us slow Review Source TB Teresa B. Administrative Assistant Religious Institutions Used the software for: 2+ years ### "Definately Recommend" September 20, 2019 5.0 Although our business size is 11-50 employees, we are able to utilize this software to quickly share information to the more than 350 members of our congregation. This tool is effective and dependable, and there's never been a cause to seek a different option. Pros Easy to implement, relatively easy to maintain and update. Great reporting tools. The app is excellent - very easy to use. Cons The search doesn't automatically clear even when signing out and signing back in. There's no way to print a report of those on our contact list. Although customer service is readily available there's lack here and I will explore all other avenues before contacting them. Reason for choosing DialMyCalls This came highly recommended from a colleague. It met all of our needs and for a fair price. Review Source JI Judith I. Treasurer Education Management Used the software for: 2+ years ### "A real time saver" December 22, 2018 5.0 We have no problems whatsoever with this company and highly recommend it to anyone needing the service they provide Pros I don’t think our group could function effectively without DialMyCalls. I remember what is was like years ago when we had ineffective and time consuming phone chains that took hours to accomplish what now takes minutes. We are so thankful for this company. Cons Can’t think of a thing. They keep the service current and customer service is excellent. Review Source CY Carlos Y. Founder Internet Used the software for: 1-2 years ### "Mycalls review " December 18, 2022 4.0 Pros It has never been easier to send marketing SMS. The software is very easy to use and inexpensive Cons Nothing to say about any inconvenience, I highly recommend Review Source KM Kristen M. Office Manager Real Estate Used the software for: 1-2 years ### "Works Great!" September 17, 2019 5.0 Pros It is easy to use and takes very little time to send a message out. Cons Sometimes I have technical issues with the site, but that may just be my computer. Review Source JM Jackie M. President Religious Institutions Used the software for: 1-2 years ### "My Experience with Dial My Calls" December 24, 2018 4.0 It has been great to send out a message and know that everyone involved got the same information, immediately. It has been a great asset to our communication. Pros The quickness with which I am able to verify that people received the call. Cons In the section where you add a new contact, the phone number line was confusing. When you began typing the area code, several examples would pop up. if you selected one, it would enter the three digits in th box for area code and the next box, also. Would have to correct ie all the time. Review Source RT Robert T. Tech guy Entertainment Used the software for: Less than 6 months ### "Perfect for our small group" January 8, 2020 5.0 We use Dial My Calls to make emergency announcements of cancellations (these happen a lot when you live in Maine). And, now that we're used to it, regular reminders and announcements. Pros I like everything about it. It fills a need we badly needed to have filled. It was easy to set up. It has worked flawlessly every time we've been called on to use it (for making emergency announcements to our group). It is priced right, and very well worth the small cost. Cons That we only started using it recently. Seriously, it is so much better to use Dial My Calls than to use our old, manual phone chain. Reason for choosing DialMyCalls Dial My Calls looked like it would be easy to use and a good buy. That worked out extremely well. Review Source RB RENEE B. ON-SITE PROPERTY MANAGER Real Estate Used the software for: Less than 6 months ### "BEST THING WE EVER DID!" September 24, 2019 5.0 Save me time, money and a lot of effort! No more hand delivering to 340 homes, sometimes multiple times a day! We've recovered so much time with this added efficiency! Pros I love the ability to instantaneously get the important information out to everyone at the same time. OR the ability to customize lists, so that I only send information to specific people. The ease of use is amazing! Cons I can't think of one single CON. It's literally made us so much more efficient! We're very pleased! Reason for choosing DialMyCalls N/A DOESN'T APPLY Review Source TT Taina T. Property Manager Warehousing Used the software for: Less than 6 months ### "Great Product, needs a little tweeking. :0)" February 28, 2019 5.0 Thank you for the opportunity to share this with you. Good luck! Overall, great product. I am very happy with it. Pros What I like most of the DialMyCalls software: - User Friendly; - Response time is immediate, amazing!; - Great access to reports, reports provide a comprehensive receipt of calls made; - I love the fact that I can create caller groups to organize my contact list better, (super nice); - Cuts my workload in half; - Customers response is positive; - Made affordable. Perfect for small busnesses, like ours. I truly appreciate that, too, being I am paying out of pocket so that my boss dosen't reject the concept due to budget. Cons What I least like about DialMyCalls software: - The Spanish recording feature has a glitch, when I pick the Spanish language The male voice is audiable and at a good pace. The female voice is rushed and fewer pauses. With that being said, still on the Spanish option when adding the "" feature to get a little gap between sentences, the original Spanish voices are cancelled out and the English voice is now reading the message, which totally distorts the message. It gives it horrible "Gringo" sound effect. It's funny as hell, but not usable, therefore there is no feature to allow Spanish messages created to make necessary audio adjustments; - There is no way of pulling up the written portion of a recorded message to make adjustments after it has been created; - Reports do not include the name of the contact, only the phone number; - When creating a new broadcast, there is no way of returning to the previous step without having to start over; - When adding multiple phone numbers, it will not allow to duplicate a name, (what is up with that?) Nor, does it have the capacity to add duplicate phone numbers on the single contact. Review Source RN Rebecca N. teacher Education Management Used the software for: 1-2 years ### "A MUST HAVE for Teachers" March 12, 2021 5.0 In our district, we are required to call parents daily when a student misses a class. Since on a single day, I have at least ten absences, that makes for a LOT of phone calls. I used DialMyCalls years ago and started again this year. With a push of a few buttons, I can send messages to parents to let them know that their student has missed my class. I have prerecorded messages for Monday through Friday. I just select the students who missed, select the day they missed, and I have "made" ten calls in under a minute. I will continue to use this product daily for my entire teaching career. Pros I really enjoy how easy and quick it is to make calls and send messages to my students and their parents. Cons I wish it were a bit cheaper for teachers. Granted, under $15/month is well worth my time, but since I am sending out about 50 calls a week and have under 200 students, there should be some educational discount. I also wish I could integrate it with Google Voice. If there is a way I am unaware of, please let me know. Review Source CH Candace H. English Teacher Education Management Used the software for: 2+ years ### "A Boon for Teachers!" October 28, 2020 5.0 I am able to reach parents with real-time information, instead of waiting until later in the day or the evening. That way, they can call me back and we can work out a solution during the school day that will benefit the student and hopefully lead to better performance. Pros Everything from signing up to broadcasting the call is very user-friendly. Sometimes, it is better to have a voice recording than a text, or vice versa, depending upon your desired outcome. Families are so busy these days and it is difficult to contact them, so being able to send a recorded call between classes helps a lot. I have seen better student engagement, participation, and work follow through when I use DialMyCalls. Cons I honestly don't feel there is anything I don't like about this software. It is user-friendly, great customer support, and pricing is fair for the services that I need. Review Source AR Alberto R. President & CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Best Broadcasting SMS solution I have found ..." September 24, 2019 5.0 Overall I am thrilled with the solution. It enables my staff and I to per-schedule important updates for our customers before they set to travel, during and after travel. From a customer satisfaction standpoint - it's a hit for our business. Our customers are grateful we are on top of our game - simply because we are sending them text messages along the way and keeping them from any surprises. Pros There are great things to like about Dial My Calls. 1) It's price point - It is Priced Right 2) Ease of use - which just became easier with their latest rollout 3) Customer Service Cons I really wish the solution would provide support for external area codes that are still a part of the United States. However, it's such a negligible impact to my business that I am able to deal with it, using copy and paste! Review Source PS Paul S. Pastor Religious Institutions Used the software for: 2+ years ### "IT Really Works!" September 25, 2019 5.0 9.5 out of 10! Love it. Use it regularly. The prices are fair and affordable. Pros IT is very economical, easy to use, effective! Cons There are a few minor areas that should allow user customization of settings. For example, when you initiate a "Recording" by phone, it should use a cookie to retain and prepopulate the phone number to call field. That is not a huge issue, but there are three or four small things like that which could be improved. Reason for choosing DialMyCalls I received a referral from another user. I investigated the product. I used the "free" broadcast as a test (for several calls). It worked! It still works today. We have been using DMC for several years and love it. Review Source CF Cody F. Business Development Facilities Services Used the software for: 6-12 months ### "Up and running in 5 minutes...." September 20, 2019 5.0 We use this as a service company to remind our customers about their upcoming appointments in the evening after our office is closed. Customers enjoy it and make us look very professional. Pros It was really simple to set up. I was up and running in 5 minutes and we have continued to use it. Once set up it runs on auto-pilot, thanks to the Zapier integration. They also have a pay-as-you-go plan so we only pay for what we need and no monthly fee. Cons I wish that it didn't have to add a contact in Zapier before I can send the message out, but it still works as it should and fully automated. Reason for choosing DialMyCalls Did not require a subscription or paid plan. Review Source Timothy W. Pastor Religious Institutions Used the software for: 2+ years ### "A must for working with volunteers" February 22, 2019 5.0 I use DialMyCalls for our Church and its ministries. It is a necessity for our food pantry which depends on rallying volunteers to unload our supply truck and preparing for community distribution. In weather situations such as bad weather cancellations, alerts can be recorded and distributed in five minutes. Cost is negligible. A great bargain for any Church who needs to contact circles of volunteers. Pros You can build groups to select a circle of volunteers with one click. New contacts are easy to add. Cons The phone ap is difficult to use on the road. This can be overcome by planning when a laptop is available to set everything up except the message. Review Source Aaron M. Assistant Pastor Religious Institutions Used the software for: 2+ years ### "A must for churches!" October 22, 2019 5.0 This has been our go to to announce things such as prayer requests, special service announcements, reminders, and weather closings. Pros Easy way to communicate with church members both through text and calls. Has a great app that can be used on the phone. Revolutionized how we communicate with our church for special events and other news and announcements. Customer service was EXCEPTIONAL! Cons I have nothing negative to say about this software at all as it has been relatively worry free from the moment we set it up. Review Source Similar Products Featured