# Page 3 | Zen Planner Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Zen Planner the right Membership Management solution for you? Explore 268 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/134351/Zen-Planner/reviews

---

Zen Planner

4.3 (268)

[View alternatives](https://www.capterra.com/p/134351/Zen-Planner/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Page 3 - Reviews of Zen Planner

## Showing most helpful reviews

Showing 51-75 of 268 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JS

Jen S.  
Event Coordinator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Customer support is outstanding"

February 20, 2020

4.0

I'd give it a B- on a grading scale. The customer support is outstanding but any time you want to go beyond just keeping track of how many students you have, things become way too complicated.

Pros

Customer support really is top notch. The on boarding team is fantastic and truly went out of their way to ensure we had every available resource for success. Any little quirky issue or question we have is answered quickly and professionally by the customer support team. They are fantastic.

Cons

The basics are great but it seems to go from "ok to use" to "I have absolutely no idea what to do here" the minute any complication arises. There does not need to be a "staff user" and a "kiosk mode" on the Ipads, it confuses everyone and wastes a lot of time. Converting reports to pdf feature should be a breeze, but doesn't convert the entire report and is useless. It should have a much easier pos system as well. No real way for instructors to leave notes for students, why not? Never use the mass email or text because its just too complicated-these things can be fixed if they gave it some attention.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

Because they harassed us relentlessly and were so annoying we wouldn't even consider them. Didn't have too many options at first.

Review Source

Response from Daxko

February 25, 2020

Thanks, Jen, we'll pass your good words on to our customer support team!

CW

Cindy W.  
Finance and Office Administrator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "\[SENSITIVE CONTENT\] at ZenPlanner is Top Notch"

August 1, 2022

4.0

Pros

The customer service is stellar. Everyone I've spoken to is smart, friendly and efficient. \[SENSITIVE CONTENT\] did our transition to GAINS payment processing and I couldn't have asked for more warm, knowledgeable and efficient support. Her follow-up with me has been outstanding.

Cons

It's not great for use with membership under 18; we do a lot of programming for children and need a way to have both parents as primary email contacts, need a way to communicate both with parents and with the 13-18 year old group. Grading (movement between programs and belt levels) is difficult.

Review Source

MM

Michael M.  
Program Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Worst customer service possible"

May 27, 2021

2.0

Zen Planner is absolutely the worst. I decided to go with a different program and half way through the porting process we thought it would be simpler to simply stay with Zen Planner. Nope, they never called us back.

Pros

I really didn't like anything about it. It was overly complicated, redundant and the same glitches existed for years.

Cons

It was hard to maintain an idea of what our client base actually was. Some clients were counted twice. We had to check 3 different areas to make sure our billing was going through.

Alternatives considered

[RainMaker](https://www.capterra.com/p/130861/RainMaker/)[Kicksite](https://www.capterra.com/p/131168/Kicksite/)

Reason for choosing Zen Planner

Price.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was even more difficult and rarely ever had anyone you could talk to in their customer service. Additionally more expensive.

Review Source

MC

Mike C.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Cheaper, better, friendlier"

May 27, 2019

5.0

I love their service and how much they've helped me. I would like the ACH only option for memberships though!

Pros

The customer service and ease of use, especially that everything you would essentially need is included with ZenPlanner, unlike MindBody or Triib. It's also cheaper because of PaySimple's merchant integration and I don't think most fitness businesses need the add ons that MindBody has and that you would pay for. I think being a good business owner, setting clearly defined roles and tasks for employees, and making sure they do them will lead to more sales than a email/text bot from MindBody.

Cons

I think the client facing side of signing up for memberships could be a little easier, for instance: you can't have a ACH only membership option, you do need an iPad or computer of which to then use ZenPlanner's Front Desk for, but I do know ZenPlanner is teaming up with PaySimple to possibly release a device to use instead of an iPad or computer.

Review Source

Response from Daxko

May 28, 2019

Thanks Paul! We appreciate your feedback and kind words.

PD

Paul D.  
Owner  
Professional Training & Coaching  
Used the software for: 2+ years

### "Happy to be back! "

March 28, 2019

5.0

The reintroduction to Zen planner has been great. I'm learning new things and I'm excited about the dashboard that will show me exactly what's going on every day at first glance. It's exciting that I can customize it as well! I can't say enough good things about my onboarding coach. She was and continues to be amazing support with Zen Planner. I appreciate all of her patience and genuine interest in helping me utilize the software to its​ maximum potential for my business. I'm looking forward to growing with Zen Planner

Pros

I left for about four years because I felt like the software was missing some integral parts for my business. Now I was needing something different and looked at Zen Planner again. The​ changes they have made over the past four years has been amazing. This is not a company that sits idle and is content with the status quo

Cons

The system is a little complex but I believe it's more to do with the novelty of it and all of its features.

Review Source

Response from Daxko

April 2, 2019

Thanks Paul! We appreciate your feedback and are happy to hear you are enjoying the new features and updates!

RK

Ryan K.  
Personal Trainer  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Ease "

October 14, 2022

5.0

Pros

How easy it is to use. Customer service is very accessible.

Cons

this is not applicable to me. There is nothing to dislike.

Review Source

DO

Daniel O.  
CEO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Bad service "

August 18, 2021

3.0

After using their product for a couple of years and when covid forced our company to shutdown, they kept charging our business our monthly rate. After calling them to see if they would be kind enough to refund our payments they wouldn’t oblige nor would they freeze our account so I had to cancel our membership which was a big headache. I had to write a cancellation notice as well as call the different financial companies that had led our credit card transactions, etc. It’s u fortunate that after being a loyal client as well as referring a few of my colleagues to their business they would be compassionate enough to help our their clients with a small gesture.

Pros

Data entry, membership retention, payment plan

Cons

Couldn’t refund client right away after credit card payment mistake. Had to call a different company that dealt with the credit card transaction.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Review Source

JO

Justin O.  
Owner / CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Workhorse"

July 20, 2019

5.0

zenplanner does exactly what you need a CRM tool to do most, it manages your current customers. Sure it integrates well for other uses such as lead capture, retail purchases, payroll, etc. Bit what I love is that it never fails at what we really need it to do, allow our service to be used by our customers, collect payments and evaluate customer data, allowing us to retain more members.

Pros

Reporting capabilities are immense allowing us to evaluate our business’ performance metrics and understand exactly what to focus on improving. Customer service is the best out of any service our business uses.

Cons

It is very hard to learn how to use on your own. But, if you take the initiative to ask for help and training, the staff will teach you and save you hundreds of frustrating hours.

Reason for choosing Zen Planner

I initially bought because a trusted friend referred me. I’ve stayed because I can’t imagine customer service being any better.

Review Source

Response from Daxko

July 24, 2019

Thank you for the good words, Justin!

VR

Verified Reviewer  
Osteopathic Personal Trainer and Therapist  
  
Used the software for: 2+ years

### "Frustrating, super buggy, unfulfilled potential with good customer service"

April 12, 2018

2.0

Pros

The customer service reps are very nice and helpful. Unfortunately you will get to know them on a first name basis.

Cons

This is the buggiest software I have ever used. There is always something going on making what you can potentially do a hassle. It actually increases what you have to do relative to not being able to use the functionality and having to constantly call in to customer support. Not to mention having to put out fires with your members when the bugginess effects them.

Review Source

AR

Alyssa R.  
Owner  
  
Used the software for: 2+ years

### "Best Customer Service On The Planet"

May 4, 2017

5.0

Sanity.

Pros

Zen Planner seamlessly integrates everything we need as a gym. Although there are still key features we would like, what is there works well and allows us to keep all customer data and interactions in one place, which makes our life easier. Perhaps most importantly, best customer service on the planet. No matter how small an issue, they respond immediately. And when we recently had an ENORMOUS problem, that was totally our fault, our rep worked on it over the weekend for us. He saved our sanity, and thousands of dollars. I can't imagine that kind of service anywhere else.

Cons

My only real gripes are things that don't exist and need to. I would like my members to be able to purchase retail items and check-in using their app. Both of these features exist in the staff app, but not the member app. Also, I would like an option to NOT have a gender field at registration. I find the gender binary pointless and it's offensive to our trans and nonconforming clients.

Review Source

CD

Colin D.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Solid software, great support."

April 7, 2019

5.0

Zen Planner takes care of our membership tracking, payments, scheduling. It can be a powerful tool if you know how to use it.

Pros

We've used Zen Planner in our gym for six years, and it's been pretty uneventful overall - which is what you want with such software. It does its job with a minimum of drama. Any issues we've had have been dealt with in a timely fashion. We do not use the workout programming feature (we went with SugarWOD for that), so I can't comment on that particular feature.

Cons

Zen Planner is good about making constant improvements, but there have been some things over the years that are a bit clunky and not necessarily intuitive to use. It's likely a function of building incremental improvements into existing software rather than starting with a clean slate.

Review Source

Response from Daxko

April 9, 2019

Thanks for the feedback, Colin!

VR

Verified Reviewer  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Zen planner is an excellent tool for planning and management of menbres"

January 5, 2023

3.0

I had a great experience with zen planner

Pros

The software is easy to use and features important tools that simplify the operations of a company, such as integrated payment processing

Cons

Difficult to access the software on a mobile

Review Source

jJ

jenny J.  
CEO  
  
Used the software for: Less than 6 months

### "It's significantly lacking in options for subscription membership software. "

July 28, 2017

1.0

Pros

I went through their entire onboarding process and with each session discovered more and more things that did not work. At best they have nice color schemes to pick from... No one's selecting their software for the color schemes, so that is essentially the biggest pro there is to Zenplanner.

Cons

Extremely limited in use. You can't have more than one 'drop-in' on an account, you can't take a deposit for an appointment without becoming a member, you can't attach a waiver to an appointment despite the variety of appointments that may exist from a gym to a yoga studio to all the other 'fitness' businesses they boast being able to manage. You can't have a group membership, therefore every single person--children included have to go through a ridiculous process of that is in no way streamlined. It can't differentiate in membership options. The list goes on and on. Basically, they hired a good marketing company and told their sales team to 'make the sale' no matter what... The needs we stated for our business was simple and we were assured that Zenplanner could perform them. Going through the onboarding process was like repeatedly being told "no it can't do that" and "oh sorry, no it can't do that either". We ended up canceling before we even started and then they refused to refund the inital payment AND to the real treat: CHARGED ME FOR AN ADDITIONAL MONTH despite the fact that I had clearly been unhappy with the product. The point being they could care less about your satisfaction and so once you sign up--they've got you...

Review Source

Response from Daxko

August 21, 2017

Hi Jenny, I¿m sorry you had a negative experience with our software. We understand that Zen Planner was not a good fit for your business and we typically try to catch this early on in the sales process. Unfortunately, this did not happen in your situation but we will take this feedback and use it in future trainings. As for the charge for the additional month, the terms you signed requires a 30 day notice before cancellation, no matter the circumstance. Thanks again and best of luck!

BK

Brian K.  
Owner  
Higher Education  
Used the software for: 2+ years

### "Great Fitness Specific Software"

November 7, 2019

5.0

Love it. Never going to leave them.

Pros

Cost for sure, ease of use, the user experience for client is also very simple.

Cons

I can't say there are any other "cons" - If i'm being nit picky they could give a bit more time towards automatic PDF invoices. Some of their invoicing procedures don't have a simple suer experience.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Overpriced, they have change anything about the software in 10 years. Retail experience SUCKS.

Review Source

Response from Daxko

November 14, 2019

Thank you so much for the review Brian, we really appreciate it!

JY

Jayne Y.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great Software, Even Better Customer Support!"

May 30, 2019

5.0

If I ever have an issue with the software, or a question on how to do something (like create a custom report) the customer support is always outstanding.

Pros

I have been using Zen for 10 years. The program is so easy to use & I am always finding new things to do with it.

Cons

When creating reports for attendance or payment history for a client, I would love to have our business name show at the header.

Alternatives considered

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Zen Planner

Zen integrated with our payment processing seamlessly.

Review Source

Response from Daxko

June 4, 2019

Thank you Jayne, we appreciate the kind words!

SS

Sean S.  
Owner  
Commercial Real Estate  
Used the software for: 2+ years

### "Necessary, but not perfect"

May 7, 2021

4.0

I've used it for 5 years and it has been essential to my business. It will take you awhile to learn how to use it and you will get frustrated at the beginning. The best thing about ZenPlanner is their customer service. They are quick to respond to emails and give you very detailed instructions in their responses.

Pros

It does help you run your fitness business much more smoothly. I couldn't imagine running a gym without some type of software like this.

Cons

Very steep learning curve with all of the features - almost too many. I'm 5 years into using it and still learning new things I can do with it. It was very overwhelming when I started using it. The app is also pretty bad, although they do update it with new features.

Review Source

JL

Jenny L.  
Yoga Instructor  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Amazing"

January 10, 2023

5.0

Pros

I love how simple this software made it to do everything our yoga studio needed. It was also user friendly for our students. We love it overall.

Cons

I do wish there was a cheaper option for small studios just getting started.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Zen Planner was just SO much better. Easier to navigate, simpler payments, better customer service.

Review Source

MA

Marlene A.  
Owner, Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Best Customer Service"

May 13, 2019

5.0

While there have been a few limitations to booking appointments as well as classes, Zen Planner still makes it possible to juggle and offer both seemlessly. Clients can manage their schedules and payments online which allows me to focus on other important matters.

Pros

This software is easy to learn, implement and user friendly. Super easy integration and the customer service is outstanding! They are regularly updating and upgrading features and respond positively to feature requests and feedback. Easily have the best software on the market in my industry and I'm not sure why more people do not choose Zen Planner.

Cons

Some minor limitations such as color typology features on the mobile app have been limited and app functions such as calendar syncing and calendar default settings restricted.

Review Source

Response from Daxko

May 14, 2019

Glad to hear you're happy with Zen Planner, Marlene! We appreciate the feedback.

Jody B.  
Head Teaching Professional  
Sports  
Used the software for: 2+ years

### "Very Helpful Customer Service!!!"

February 4, 2019

5.0

Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.

Pros

The software is very slick and versatile!

Cons

There was a lot to learn that I wasn't familiar with.

Review Source

Response from Daxko

February 5, 2019

Happy to hear it - thanks Jody!

AD

Al D.  
Owner/Instructor  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Easy to use, Easy to learn - Better than MindBody"

May 17, 2019

5.0

When I opened my studio I initially used MindBody. I was already accustomed to it when I taught at other studios, I only used it to check in students and process payments. When I purchased it for my studio I found it lacking in reporting and processing fees for credit cards payments were higher than others.

Pros

Simple to learn and easy to use. It has everything you need to manage a yoga studio. Multiple reporting options. Easy access for my students.

Cons

The only thing I would like is a lower price.

Reason for choosing Zen Planner

After my free trial I found it much simpler to use. I was able to create most any reports. It was at the time lower in price.

Review Source

Response from Daxko

May 20, 2019

Thanks for the feedback Al! Glad Zen Planner is working well for your studio.

MZ

Micaela Z.  
Member Services & Administration  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good system"

October 18, 2022

5.0

Pretty great for the most part

Pros

Easy to use, support always available...

Cons

Some functionality is not perfect for our use. As an example, only one events registration page.

Review Source

KL

Kristy L.  
gym owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "very happy i made the switch!"

October 6, 2022

5.0

Great! client account alerts are super helpful to make sure we are getting paid any money owed

Pros

It makes it simple to manage the most important tasks at my gym without over complicating things.

Cons

a few auto emails could improve/be added

Reason for choosing Zen Planner

good recommendations from other gym owners

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

I felt that mindbody over complicated things without paying attention to the most basic functions that a gym needs. Customer service was available, but they were not always very helpful. Also had a bad experience when transitioning a gym to a new mindbody account.

Review Source

Eric M.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great tool but has a couple hiccups"

October 1, 2018

5.0

Pros

Organization of my client load, classes and able to schedule my staff.

Cons

Great to have a noticed if credit card were expiring so can not lose income or at least have to.hunt down clients down for new cc and payment

Review Source

CF

Cara F.  
Manager/Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "I used to use Zen Planner"

October 7, 2019

3.0

Overall, it was great to have a place to run transactions, and keep track of member accounts, however the issues we had with zenplanner holding our money required that we switch to a different system.

Pros

I liked how wonderful, helpful and prompt the customer support was. I found them very easy to talk to and easy to get ahold of.

Cons

I was calling customer support daily, I took over the business from someone else who left a very messy zenplanner for me to sort out. That could be the reason I was constantly calling, but another reason is that some of the features that I thought could have been easier to use were not. I ended up switching to a different system because we were having a lot of issues with the money, one time zenplanner held our money for 2 months, when we finally found out why, the process to reclaim that money was ridiculous.

Reason for choosing Zen Planner

I was not originally involved in the purchasing of Zenplanner

Review Source

GV

Gavin V.  
owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Tried the others, using Zen Planner"

February 11, 2020

4.0

Extremely positive.

Pros

Extremely user friendly. I could figure out how it worked quite easily and i am not a tech Wiz which I found to be quite pleasing.

Cons

the common problems that happens with all of the software like it. when the whole system goes down. It is not unique to ZP it has happened with others as well.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

mind body wasn't as user friendly.

Review Source

Response from Daxko

February 25, 2020

Thank you for the good words, Gavin!

Similar Products

Featured